View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 126–150 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Nokuthula Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
13 Dec 2025 18:00
last Event
14 Dec 2025 13:33
Ticket TCK-1122
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Dec 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7246View raw event fields
Event Id
E7246
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-13T18:00:00.268065Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7246
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 13 Dec 2025 18:59
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7247View raw event fields
Event Id
E7247
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-13T18:59:00.268102Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1409.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7247
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 13 Dec 2025 19:22
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7248View raw event fields
Event Id
E7248
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-13T19:22:29.268139Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6695.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7248
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 13 Dec 2025 21:14
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7249View raw event fields
Event Id
E7249
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-13T21:14:04.268176Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7221.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7249
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 13 Dec 2025 23:14
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7250View raw event fields
Event Id
E7250
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-13T23:14:25.268213Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
45377.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7250
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 Dec 2025 11:50
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7251View raw event fields
Event Id
E7251
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-14T11:50:42.268250Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7251
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 14 Dec 2025 12:59
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7252View raw event fields
Event Id
E7252
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-14T12:59:42.268287Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7252
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 14 Dec 2025 13:20
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7253View raw event fields
Event Id
E7253
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-14T13:20:42.268324Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7253
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 14 Dec 2025 13:33
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7254View raw event fields
Event Id
E7254
Ticket Id
TCK-1122
Client Id
CLIENT-75
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-14T13:33:42.268361Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7254
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Smith
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
26 Apr 2025 09:00
last Event
26 Apr 2025 21:53
Ticket TCK-1123
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Apr 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7255View raw event fields
Event Id
E7255
Ticket Id
TCK-1123
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-26T09:00:00.268398Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7255
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 26 Apr 2025 10:28
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7256View raw event fields
Event Id
E7256
Ticket Id
TCK-1123
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-26T10:28:00.268435Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9931.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7256
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 26 Apr 2025 13:13
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7257View raw event fields
Event Id
E7257
Ticket Id
TCK-1123
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-26T13:13:31.268472Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7257
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 26 Apr 2025 13:58
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7258View raw event fields
Event Id
E7258
Ticket Id
TCK-1123
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-26T13:58:31.268509Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26802.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7258
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 26 Apr 2025 21:25
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7259View raw event fields
Event Id
E7259
Ticket Id
TCK-1123
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-26T21:25:13.268546Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7259
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 26 Apr 2025 21:53
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7260View raw event fields
Event Id
E7260
Ticket Id
TCK-1123
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-26T21:53:13.268583Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7260
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Joubert
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
16 May 2025 22:00
last Event
17 May 2025 14:02
Ticket TCK-1124
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 May 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7261View raw event fields
Event Id
E7261
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-16T22:00:00.268620Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7261
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 16 May 2025 22:26
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7262View raw event fields
Event Id
E7262
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-16T22:26:00.268657Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7711.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7262
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 17 May 2025 00:34
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7263View raw event fields
Event Id
E7263
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-17T00:34:31.268694Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6170.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7263
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 17 May 2025 02:17
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7264View raw event fields
Event Id
E7264
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-17T02:17:21.268731Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3149.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7264
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 17 May 2025 03:09
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7265View raw event fields
Event Id
E7265
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-17T03:09:50.268768Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
38086.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7265
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 May 2025 13:44
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7266View raw event fields
Event Id
E7266
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-17T13:44:36.268805Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7266
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 May 2025 14:02
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7267View raw event fields
Event Id
E7267
Ticket Id
TCK-1124
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-17T14:02:36.268842Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7267
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
12 May 2025 15:00
last Event
13 May 2025 04:24
Ticket TCK-1125
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 May 2025 15:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7268View raw event fields
Event Id
E7268
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-12T15:00:00.268879Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7268
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 12 May 2025 16:14
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7269View raw event fields
Event Id
E7269
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-12T16:14:00.268916Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3717.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7269
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 12 May 2025 17:15
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7270View raw event fields
Event Id
E7270
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-12T17:15:57.268953Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9735.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7270
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 12 May 2025 19:58
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7271View raw event fields
Event Id
E7271
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-12T19:58:12.268990Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3971.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7271
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 12 May 2025 21:04
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7272View raw event fields
Event Id
E7272
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-12T21:04:23.269027Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16421.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7272
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 13 May 2025 01:38
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7273View raw event fields
Event Id
E7273
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-13T01:38:04.269064Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7273
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 13 May 2025 03:25
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7274View raw event fields
Event Id
E7274
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-13T03:25:04.269101Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7274
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 13 May 2025 04:02
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7275View raw event fields
Event Id
E7275
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-13T04:02:04.269138Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7275
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 13 May 2025 04:24
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7276View raw event fields
Event Id
E7276
Ticket Id
TCK-1125
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-13T04:24:04.269175Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7276
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Joubert
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
09 Sep 2025 13:00
last Event
10 Sep 2025 01:28
Ticket TCK-1126
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Sep 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7277View raw event fields
Event Id
E7277
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-09T13:00:00.269212Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7277
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Sep 2025 14:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7278View raw event fields
Event Id
E7278
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-09T14:13:00.269249Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
983.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7278
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Sep 2025 14:29
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7279View raw event fields
Event Id
E7279
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-09T14:29:23.269286Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2539.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7279
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 Sep 2025 15:11
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7280View raw event fields
Event Id
E7280
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-09T15:11:42.269323Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8007.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7280
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 Sep 2025 17:25
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7281View raw event fields
Event Id
E7281
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-09T17:25:09.269360Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23643.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7281
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 09 Sep 2025 23:59
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7282View raw event fields
Event Id
E7282
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-09T23:59:12.269397Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7282
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 10 Sep 2025 00:42
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7283View raw event fields
Event Id
E7283
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-10T00:42:12.269434Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7283
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 10 Sep 2025 01:15
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7284View raw event fields
Event Id
E7284
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-10T01:15:12.269471Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7284
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 10 Sep 2025 01:28
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7285View raw event fields
Event Id
E7285
Ticket Id
TCK-1126
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-10T01:28:12.269508Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7285
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Susan Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
28 Jun 2025 13:00
last Event
29 Jun 2025 02:47
Ticket TCK-1127
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jun 2025 13:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7286View raw event fields
Event Id
E7286
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-28T13:00:00.269545Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7286
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Jun 2025 13:36
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7287View raw event fields
Event Id
E7287
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-28T13:36:00.269582Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
933.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7287
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 28 Jun 2025 13:51
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7288View raw event fields
Event Id
E7288
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-28T13:51:33.269619Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7473.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7288
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 28 Jun 2025 15:56
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7289View raw event fields
Event Id
E7289
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-28T15:56:06.269656Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9930.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7289
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 28 Jun 2025 18:41
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7290View raw event fields
Event Id
E7290
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-28T18:41:36.269693Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22429.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7290
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 29 Jun 2025 00:55
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7291View raw event fields
Event Id
E7291
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-29T00:55:25.269730Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7291
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 29 Jun 2025 02:08
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7292View raw event fields
Event Id
E7292
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-29T02:08:25.269767Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7292
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 29 Jun 2025 02:32
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7293View raw event fields
Event Id
E7293
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-29T02:32:25.269804Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7293
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 29 Jun 2025 02:47
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7294View raw event fields
Event Id
E7294
Ticket Id
TCK-1127
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-29T02:47:25.269841Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7294
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
28 Jun 2025 15:00
last Event
02 Jul 2025 05:00
Ticket TCK-1128
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jun 2025 15:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7295View raw event fields
Event Id
E7295
Ticket Id
TCK-1128
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-28T15:00:00.269878Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7295
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Jun 2025 15:59
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7296View raw event fields
Event Id
E7296
Ticket Id
TCK-1128
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-28T15:59:00.269915Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
78872.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7296
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 29 Jun 2025 13:53
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7297View raw event fields
Event Id
E7297
Ticket Id
TCK-1128
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-29T13:53:32.269952Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
226690.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7297
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Jul 2025 04:51
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7298View raw event fields
Event Id
E7298
Ticket Id
TCK-1128
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-02T04:51:42.269989Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7298
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Jul 2025 05:00
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7299View raw event fields
Event Id
E7299
Ticket Id
TCK-1128
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-02T05:00:42.270026Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7299
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
14 Nov 2025 13:00
last Event
15 Nov 2025 05:45
Ticket TCK-1129
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Nov 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7300View raw event fields
Event Id
E7300
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-14T13:00:00.270063Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7300
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 14 Nov 2025 13:57
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7301View raw event fields
Event Id
E7301
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-14T13:57:00.270100Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8732.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7301
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 14 Nov 2025 16:22
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7302View raw event fields
Event Id
E7302
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-14T16:22:32.270137Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9159.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7302
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 14 Nov 2025 18:55
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7303View raw event fields
Event Id
E7303
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-14T18:55:11.270174Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4137.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7303
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 14 Nov 2025 20:04
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7304View raw event fields
Event Id
E7304
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-14T20:04:08.270211Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28529.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7304
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 15 Nov 2025 03:59
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7305View raw event fields
Event Id
E7305
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-15T03:59:37.270248Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7305
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 15 Nov 2025 05:00
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7306View raw event fields
Event Id
E7306
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-15T05:00:37.270285Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7306
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 15 Nov 2025 05:33
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7307View raw event fields
Event Id
E7307
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-15T05:33:37.270322Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7307
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 15 Nov 2025 05:45
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7308View raw event fields
Event Id
E7308
Ticket Id
TCK-1129
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-15T05:45:37.270359Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7308
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
01 Nov 2025 11:00
last Event
02 Nov 2025 01:58
Ticket TCK-1130
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Nov 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7309View raw event fields
Event Id
E7309
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-01T11:00:00.270396Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7309
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Nov 2025 11:20
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7310View raw event fields
Event Id
E7310
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-01T11:20:00.270433Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12926.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7310
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Nov 2025 14:55
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7311View raw event fields
Event Id
E7311
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-01T14:55:26.270470Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6228.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7311
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Nov 2025 16:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7312View raw event fields
Event Id
E7312
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-11-01T16:39:14.270507Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8674.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7312
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 Nov 2025 19:03
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7313View raw event fields
Event Id
E7313
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-01T19:03:48.270544Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23395.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7313
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Nov 2025 01:33
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7314View raw event fields
Event Id
E7314
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-02T01:33:43.270581Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7314
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 02 Nov 2025 01:58
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7315View raw event fields
Event Id
E7315
Ticket Id
TCK-1130
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-02T01:58:43.270618Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7315
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia van der Merwe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
27 Aug 2025 10:00
last Event
28 Aug 2025 02:39
Ticket TCK-1131
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Aug 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7316View raw event fields
Event Id
E7316
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-27T10:00:00.270655Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7316
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 27 Aug 2025 11:01
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7317View raw event fields
Event Id
E7317
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-27T11:01:00.270692Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7856.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7317
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 27 Aug 2025 13:11
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7318View raw event fields
Event Id
E7318
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-27T13:11:56.270729Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8893.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7318
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 27 Aug 2025 15:40
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7319View raw event fields
Event Id
E7319
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-27T15:40:09.270766Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12872.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7319
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 27 Aug 2025 19:14
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7320View raw event fields
Event Id
E7320
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-27T19:14:41.270803Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17650.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7320
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 28 Aug 2025 00:08
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7321View raw event fields
Event Id
E7321
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-28T00:08:51.270840Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7321
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 28 Aug 2025 01:48
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7322View raw event fields
Event Id
E7322
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-28T01:48:51.270877Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7322
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 28 Aug 2025 02:09
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7323View raw event fields
Event Id
E7323
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-28T02:09:51.270914Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7323
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 28 Aug 2025 02:39
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7324View raw event fields
Event Id
E7324
Ticket Id
TCK-1131
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-28T02:39:51.270951Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7324
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Taylor
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
07 Sep 2025 02:00
last Event
07 Sep 2025 19:28
Ticket TCK-1132
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Sep 2025 02:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7325View raw event fields
Event Id
E7325
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-07T02:00:00.270988Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7325
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 07 Sep 2025 03:08
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7326View raw event fields
Event Id
E7326
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-07T03:08:00.271025Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18202.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7326
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 07 Sep 2025 08:11
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7327View raw event fields
Event Id
E7327
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-07T08:11:22.271062Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7327
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 07 Sep 2025 09:47
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7328View raw event fields
Event Id
E7328
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-09-07T09:47:02.271099Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11788.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7328
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 07 Sep 2025 13:03
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7329View raw event fields
Event Id
E7329
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-07T13:03:30.271136Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21959.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7329
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 07 Sep 2025 19:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7330View raw event fields
Event Id
E7330
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-07T19:09:29.271173Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7330
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 07 Sep 2025 19:28
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7331View raw event fields
Event Id
E7331
Ticket Id
TCK-1132
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-07T19:28:29.271210Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7331
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Ronel Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
10 Jun 2025 06:00
last Event
10 Jun 2025 22:51
Ticket TCK-1133
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Jun 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7332View raw event fields
Event Id
E7332
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-10T06:00:00.271247Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7332
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 Jun 2025 06:10
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7333View raw event fields
Event Id
E7333
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-10T06:10:00.271284Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7245.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7333
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 10 Jun 2025 08:10
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7334View raw event fields
Event Id
E7334
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-10T08:10:45.271321Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8042.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7334
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 10 Jun 2025 10:24
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7335View raw event fields
Event Id
E7335
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-10T10:24:47.271358Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11516.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7335
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 10 Jun 2025 13:36
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7336View raw event fields
Event Id
E7336
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-10T13:36:43.271395Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24083.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7336
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Jun 2025 20:18
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7337View raw event fields
Event Id
E7337
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-10T20:18:06.271432Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7337
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 10 Jun 2025 22:07
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7338View raw event fields
Event Id
E7338
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-10T22:07:06.271469Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7338
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 10 Jun 2025 22:44
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7339View raw event fields
Event Id
E7339
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-10T22:44:06.271506Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7339
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 10 Jun 2025 22:51
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7340View raw event fields
Event Id
E7340
Ticket Id
TCK-1133
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-10T22:51:06.271543Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7340
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Pretorius
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
01 Feb 2025 00:00
last Event
01 Feb 2025 13:05
Ticket TCK-1134
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Feb 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7341View raw event fields
Event Id
E7341
Ticket Id
TCK-1134
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-01T00:00:00.271580Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7341
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Feb 2025 00:11
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7342View raw event fields
Event Id
E7342
Ticket Id
TCK-1134
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-01T00:11:00.271617Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13071.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7342
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Feb 2025 03:48
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7343View raw event fields
Event Id
E7343
Ticket Id
TCK-1134
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-01T03:48:51.271654Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7898.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7343
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Feb 2025 06:00
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7344View raw event fields
Event Id
E7344
Ticket Id
TCK-1134
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-02-01T06:00:29.271691Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23936.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7344
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 Feb 2025 12:39
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7345View raw event fields
Event Id
E7345
Ticket Id
TCK-1134
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-01T12:39:25.271728Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7345
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 01 Feb 2025 13:05
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7346View raw event fields
Event Id
E7346
Ticket Id
TCK-1134
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-01T13:05:25.271765Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7346
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
12 Sep 2025 18:00
last Event
13 Sep 2025 12:31
Ticket TCK-1135
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Sep 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7347View raw event fields
Event Id
E7347
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-12T18:00:00.271802Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7347
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 12 Sep 2025 18:06
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7348View raw event fields
Event Id
E7348
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-12T18:06:00.271839Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5002.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7348
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 12 Sep 2025 19:29
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7349View raw event fields
Event Id
E7349
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-12T19:29:22.271876Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8198.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7349
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 12 Sep 2025 21:46
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7350View raw event fields
Event Id
E7350
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-12T21:46:00.271913Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11539.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7350
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 Sep 2025 00:58
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7351View raw event fields
Event Id
E7351
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-13T00:58:19.271950Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33529.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7351
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Sep 2025 10:17
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7352View raw event fields
Event Id
E7352
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-13T10:17:08.271987Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7352
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 13 Sep 2025 11:42
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7353View raw event fields
Event Id
E7353
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-13T11:42:08.272024Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7353
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 13 Sep 2025 12:04
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7354View raw event fields
Event Id
E7354
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-13T12:04:08.272061Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7354
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 13 Sep 2025 12:31
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7355View raw event fields
Event Id
E7355
Ticket Id
TCK-1135
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-13T12:31:08.272098Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7355
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Kagiso Dlamini
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
25 Aug 2025 07:00
last Event
25 Aug 2025 21:33
Ticket TCK-1136
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Aug 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7356View raw event fields
Event Id
E7356
Ticket Id
TCK-1136
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-25T07:00:00.272135Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7356
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 25 Aug 2025 08:04
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7357View raw event fields
Event Id
E7357
Ticket Id
TCK-1136
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-25T08:04:00.272172Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18457.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7357
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 25 Aug 2025 13:11
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7358View raw event fields
Event Id
E7358
Ticket Id
TCK-1136
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-25T13:11:37.272209Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6685.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7358
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 25 Aug 2025 15:03
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7359View raw event fields
Event Id
E7359
Ticket Id
TCK-1136
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-08-25T15:03:02.272246Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22835.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7359
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 25 Aug 2025 21:23
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7360View raw event fields
Event Id
E7360
Ticket Id
TCK-1136
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-25T21:23:37.272283Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7360
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Aug 2025 21:33
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7361View raw event fields
Event Id
E7361
Ticket Id
TCK-1136
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-25T21:33:37.272320Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7361
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Cornelius Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
04 Dec 2025 16:00
last Event
05 Dec 2025 00:08
Ticket TCK-1137
Client / account: Cornelius Joubert · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 16:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7362View raw event fields
Event Id
E7362
Ticket Id
TCK-1137
Client Id
CLIENT-78
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T16:00:00.272357Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7362
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 04 Dec 2025 16:55
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7363View raw event fields
Event Id
E7363
Ticket Id
TCK-1137
Client Id
CLIENT-78
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T16:55:00.272394Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12630.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7363
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 04 Dec 2025 20:25
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7364View raw event fields
Event Id
E7364
Ticket Id
TCK-1137
Client Id
CLIENT-78
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T20:25:30.272431Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12467.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7364
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 04 Dec 2025 23:53
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7365View raw event fields
Event Id
E7365
Ticket Id
TCK-1137
Client Id
CLIENT-78
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-04T23:53:17.272468Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7365
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 05 Dec 2025 00:08
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7366View raw event fields
Event Id
E7366
Ticket Id
TCK-1137
Client Id
CLIENT-78
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T00:08:17.272505Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7366
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Stefan Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
12 Oct 2025 21:00
last Event
13 Oct 2025 11:17
Ticket TCK-1138
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Oct 2025 21:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7367View raw event fields
Event Id
E7367
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-12T21:00:00.272542Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7367
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 12 Oct 2025 21:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7368View raw event fields
Event Id
E7368
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-12T21:56:00.272579Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1398.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7368
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 12 Oct 2025 22:19
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7369View raw event fields
Event Id
E7369
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-12T22:19:18.272616Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4938.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7369
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 12 Oct 2025 23:41
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7370View raw event fields
Event Id
E7370
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-12T23:41:36.272653Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14142.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7370
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 Oct 2025 03:37
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7371View raw event fields
Event Id
E7371
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-13T03:37:18.272690Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18059.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7371
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Oct 2025 08:38
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7372View raw event fields
Event Id
E7372
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-13T08:38:17.272727Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7372
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 13 Oct 2025 10:29
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7373View raw event fields
Event Id
E7373
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-13T10:29:17.272764Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7373
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 13 Oct 2025 11:05
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7374View raw event fields
Event Id
E7374
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-13T11:05:17.272801Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7374
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 13 Oct 2025 11:17
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7375View raw event fields
Event Id
E7375
Ticket Id
TCK-1138
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-13T11:17:17.272838Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7375
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
14 Mar 2025 03:00
last Event
14 Mar 2025 15:37
Ticket TCK-1139
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Mar 2025 03:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7376View raw event fields
Event Id
E7376
Ticket Id
TCK-1139
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-14T03:00:00.272875Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7376
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Mar 2025 04:29
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7377View raw event fields
Event Id
E7377
Ticket Id
TCK-1139
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-14T04:29:00.272912Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2085.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7377
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Mar 2025 05:03
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7378View raw event fields
Event Id
E7378
Ticket Id
TCK-1139
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-14T05:03:45.272949Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7378
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Mar 2025 15:13
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7379View raw event fields
Event Id
E7379
Ticket Id
TCK-1139
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-14T15:13:45.272986Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7379
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Mar 2025 15:37
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7380View raw event fields
Event Id
E7380
Ticket Id
TCK-1139
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-14T15:37:45.273023Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7380
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Kate Smith
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
15 Sep 2025 07:00
last Event
15 Sep 2025 12:05
Ticket TCK-1140
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Sep 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7381View raw event fields
Event Id
E7381
Ticket Id
TCK-1140
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-15T07:00:00.273060Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7381
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 15 Sep 2025 07:26
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7382View raw event fields
Event Id
E7382
Ticket Id
TCK-1140
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-15T07:26:00.273097Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4553.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7382
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Sep 2025 08:41
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7383View raw event fields
Event Id
E7383
Ticket Id
TCK-1140
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-15T08:41:53.273134Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11126.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7383
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Sep 2025 11:47
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7384View raw event fields
Event Id
E7384
Ticket Id
TCK-1140
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-15T11:47:19.273171Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7384
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Sep 2025 12:05
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7385View raw event fields
Event Id
E7385
Ticket Id
TCK-1140
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-15T12:05:19.273208Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7385
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
26 Sep 2025 16:00
last Event
27 Sep 2025 01:30
Ticket TCK-1141
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Sep 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7386View raw event fields
Event Id
E7386
Ticket Id
TCK-1141
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-26T16:00:00.273245Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7386
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 Sep 2025 16:17
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7387View raw event fields
Event Id
E7387
Ticket Id
TCK-1141
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-26T16:17:00.273282Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10633.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7387
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 26 Sep 2025 19:14
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7388View raw event fields
Event Id
E7388
Ticket Id
TCK-1141
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-26T19:14:13.273319Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21623.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7388
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 27 Sep 2025 01:14
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7389View raw event fields
Event Id
E7389
Ticket Id
TCK-1141
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-27T01:14:36.273356Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7389
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 27 Sep 2025 01:30
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7390View raw event fields
Event Id
E7390
Ticket Id
TCK-1141
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-27T01:30:36.273393Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7390
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Pretorius
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
05 Jul 2025 00:00
last Event
05 Jul 2025 08:36
Ticket TCK-1142
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Jul 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7391View raw event fields
Event Id
E7391
Ticket Id
TCK-1142
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-05T00:00:00.273430Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7391
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 05 Jul 2025 00:52
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7392View raw event fields
Event Id
E7392
Ticket Id
TCK-1142
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-05T00:52:00.273467Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9501.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7392
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 05 Jul 2025 03:30
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7393View raw event fields
Event Id
E7393
Ticket Id
TCK-1142
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-05T03:30:21.273504Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18071.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7393
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 05 Jul 2025 08:31
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7394View raw event fields
Event Id
E7394
Ticket Id
TCK-1142
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-05T08:31:32.273541Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7394
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 05 Jul 2025 08:36
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7395View raw event fields
Event Id
E7395
Ticket Id
TCK-1142
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-05T08:36:32.273578Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7395
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Stefan Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
13 Jul 2025 06:00
last Event
13 Jul 2025 21:19
Ticket TCK-1143
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jul 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7396View raw event fields
Event Id
E7396
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-13T06:00:00.273615Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7396
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Jul 2025 06:49
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7397View raw event fields
Event Id
E7397
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-13T06:49:00.273652Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2988.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7397
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Jul 2025 07:38
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7398View raw event fields
Event Id
E7398
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-13T07:38:48.273689Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6846.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7398
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Jul 2025 09:32
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7399View raw event fields
Event Id
E7399
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-13T09:32:54.273726Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3899.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7399
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Jul 2025 10:37
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7400View raw event fields
Event Id
E7400
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-13T10:37:53.273763Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31428.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7400
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 13 Jul 2025 19:21
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7401View raw event fields
Event Id
E7401
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-13T19:21:41.273800Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7401
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 13 Jul 2025 20:40
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7402View raw event fields
Event Id
E7402
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-13T20:40:41.273837Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7402
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 13 Jul 2025 20:51
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7403View raw event fields
Event Id
E7403
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-13T20:51:41.273874Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7403
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 13 Jul 2025 21:19
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7404View raw event fields
Event Id
E7404
Ticket Id
TCK-1143
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-13T21:19:41.273911Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7404
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
06 Feb 2025 08:00
last Event
06 Feb 2025 13:05
Ticket TCK-1144
Client / account: Paul Bell · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Feb 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7405View raw event fields
Event Id
E7405
Ticket Id
TCK-1144
Client Id
CLIENT-8
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-06T08:00:00.273948Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7405
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 06 Feb 2025 08:37
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7406View raw event fields
Event Id
E7406
Ticket Id
TCK-1144
Client Id
CLIENT-8
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-06T08:37:00.273985Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6245.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7406
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 06 Feb 2025 10:21
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7407View raw event fields
Event Id
E7407
Ticket Id
TCK-1144
Client Id
CLIENT-8
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-06T10:21:05.274022Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9233.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7407
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 06 Feb 2025 12:54
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7408View raw event fields
Event Id
E7408
Ticket Id
TCK-1144
Client Id
CLIENT-8
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-06T12:54:58.274059Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7408
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 06 Feb 2025 13:05
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7409View raw event fields
Event Id
E7409
Ticket Id
TCK-1144
Client Id
CLIENT-8
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-06T13:05:58.274096Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7409
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Andrew Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
22 Aug 2025 13:00
last Event
23 Aug 2025 03:36
Ticket TCK-1145
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Aug 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7410View raw event fields
Event Id
E7410
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-22T13:00:00.274133Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7410
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 22 Aug 2025 13:40
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7411View raw event fields
Event Id
E7411
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-22T13:40:00.274170Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9834.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7411
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Aug 2025 16:23
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7412View raw event fields
Event Id
E7412
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-22T16:23:54.274207Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10375.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7412
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Aug 2025 19:16
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7413View raw event fields
Event Id
E7413
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-22T19:16:49.274244Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2784.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7413
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 Aug 2025 20:03
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7414View raw event fields
Event Id
E7414
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-22T20:03:13.274281Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17807.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7414
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Aug 2025 01:00
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7415View raw event fields
Event Id
E7415
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-23T01:00:00.274318Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7415
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 23 Aug 2025 02:36
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7416View raw event fields
Event Id
E7416
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-23T02:36:00.274355Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7416
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 23 Aug 2025 03:06
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7417View raw event fields
Event Id
E7417
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-23T03:06:00.274392Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7417
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 23 Aug 2025 03:36
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7418View raw event fields
Event Id
E7418
Ticket Id
TCK-1145
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-23T03:36:00.274429Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7418
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
04 Sep 2025 00:00
last Event
04 Sep 2025 07:31
Ticket TCK-1146
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Sep 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7419View raw event fields
Event Id
E7419
Ticket Id
TCK-1146
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-04T00:00:00.274466Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7419
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 Sep 2025 01:09
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7420View raw event fields
Event Id
E7420
Ticket Id
TCK-1146
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-04T01:09:00.274503Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5827.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7420
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Sep 2025 02:46
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7421View raw event fields
Event Id
E7421
Ticket Id
TCK-1146
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-04T02:46:07.274540Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15302.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7421
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Sep 2025 07:01
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7422View raw event fields
Event Id
E7422
Ticket Id
TCK-1146
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-04T07:01:09.274577Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7422
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 Sep 2025 07:31
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7423View raw event fields
Event Id
E7423
Ticket Id
TCK-1146
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-04T07:31:09.274614Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7423
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu