View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1–25 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
David Taylor
Staff person
Hannah Taylor (ONB-STAFF-1), Elmarie Bezuidenhout (INV-STAFF-2)
Area / town
Stellenbosch
First Event
29 Dec 2025 09:15
last Event
30 Dec 2025 11:45
Ticket #4
Client / account: David Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 29 Dec 2025 09:15
Activity ticket_opened
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000004-01View raw event fields
Event Id
AI-EVT-000004-01
Ticket Id
AI-TKT-000004
Client Id
CLIENT-16
Agent Id
ONB-STAFF-1
To Agent Id
-
Activity
ticket_opened
Event Time
2025-12-29 09:15:00
Category
Wi-Fi or router
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Ticket logged by Hannah Taylor. Client reports intermittent W...
Activity Duration Seconds
300.000000
Effort Seconds
300.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000004-01
Simulation Run Id
AI-RUN-56E38641A5CCB28F1AC1431E
Crm Tickets Uid
4
Crm Tickets Subject
Wi-Fi Connectivity Issues Reported
Crm Tickets Status
closed
Client Name
David Taylor
Client Town
Stellenbosch
Agent Name
Hannah Taylor
Sequence 2
Date / time 29 Dec 2025 14:30
Activity ticket_resolved
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000004-02View raw event fields
Event Id
AI-EVT-000004-02
Ticket Id
AI-TKT-000004
Client Id
CLIENT-16
Agent Id
ONB-STAFF-1
To Agent Id
-
Activity
ticket_resolved
Event Time
2025-12-29 14:30:00
Category
Wi-Fi or router
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Remote diagnostics completed. Router firmware updated and cha...
Activity Duration Seconds
1800.000000
Effort Seconds
1800.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000004-02
Simulation Run Id
AI-RUN-56E38641A5CCB28F1AC1431E
Crm Tickets Uid
4
Crm Tickets Subject
Wi-Fi Connectivity Issues Reported
Crm Tickets Status
closed
Client Name
David Taylor
Client Town
Stellenbosch
Agent Name
Hannah Taylor
Sequence 3
Date / time 29 Dec 2025 16:00
Activity invoice_generated
Agent Elmarie Bezuidenhout (INV-STAFF-2)
Event ID
AI-EVT-000004-03View raw event fields
Event Id
AI-EVT-000004-03
Ticket Id
AI-TKT-000004
Client Id
CLIENT-16
Agent Id
INV-STAFF-2
To Agent Id
-
Activity
invoice_generated
Event Time
2025-12-29 16:00:00
Category
Wi-Fi or router
Tier
2
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Invoice generated for remote support services rendered. Total...
Activity Duration Seconds
600.000000
Effort Seconds
600.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000004-03
Simulation Run Id
AI-RUN-56E38641A5CCB28F1AC1431E
Crm Tickets Uid
4
Crm Tickets Subject
Wi-Fi Connectivity Issues Reported
Crm Tickets Status
closed
Client Name
David Taylor
Client Town
Stellenbosch
Agent Name
Elmarie Bezuidenhout
Sequence 4
Date / time 30 Dec 2025 11:45
Activity payment_received
Agent Elmarie Bezuidenhout (INV-STAFF-2)
Event ID
AI-EVT-000004-04View raw event fields
Event Id
AI-EVT-000004-04
Ticket Id
AI-TKT-000004
Client Id
CLIENT-16
Agent Id
INV-STAFF-2
To Agent Id
-
Activity
payment_received
Event Time
2025-12-30 11:45:00
Category
Wi-Fi or router
Tier
2
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Payment of R550.00 received via electronic funds transfer. Ti...
Activity Duration Seconds
900.000000
Effort Seconds
900.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000004-04
Simulation Run Id
AI-RUN-56E38641A5CCB28F1AC1431E
Crm Tickets Uid
4
Crm Tickets Subject
Wi-Fi Connectivity Issues Reported
Crm Tickets Status
closed
Client Name
David Taylor
Client Town
Stellenbosch
Agent Name
Elmarie Bezuidenhout
Record
Client / account
Andrew Cooper
Staff person
Hannah Taylor (ONB-STAFF-1)
Area / town
Gordon's Bay
First Event
30 Oct 2025 09:15
last Event
31 Oct 2025 11:30
Ticket #5
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 30 Oct 2025 09:15
Activity ticket_created
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000005-01View raw event fields
Event Id
AI-EVT-000005-01
Ticket Id
AI-TKT-000005
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
ONB-STAFF-1
Activity
ticket_created
Event Time
2025-10-30 09:15:00
Category
Wi-Fi or router
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Ticket logged by Hannah Taylor. Customer reports intermittent...
Activity Duration Seconds
45.000000
Effort Seconds
1800.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000005-01
Simulation Run Id
AI-RUN-CA4E920680F2FFE833D05DCD
Crm Tickets Uid
5
Crm Tickets Subject
Intermittent Wi-Fi Connectivity Issues - Remote Resolution Required
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 2
Date / time 30 Oct 2025 11:30
Activity first_response
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000005-02View raw event fields
Event Id
AI-EVT-000005-02
Ticket Id
AI-TKT-000005
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
ONB-STAFF-1
Activity
first_response
Event Time
2025-10-30 11:30:00
Category
Wi-Fi or router
Tier
1
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Initial response delayed due to high ticket volume. Contacted...
Activity Duration Seconds
120.000000
Effort Seconds
900.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000005-02
Simulation Run Id
AI-RUN-CA4E920680F2FFE833D05DCD
Crm Tickets Uid
5
Crm Tickets Subject
Intermittent Wi-Fi Connectivity Issues - Remote Resolution Required
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 3
Date / time 31 Oct 2025 10:00
Activity remote_diagnostics
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000005-03View raw event fields
Event Id
AI-EVT-000005-03
Ticket Id
AI-TKT-000005
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
ONB-STAFF-1
Activity
remote_diagnostics
Event Time
2025-10-31 10:00:00
Category
Wi-Fi or router
Tier
2
Sla Breached
0
Bottleneck
1
Handled By Count
1
Travel Cost Zar
0
Note
Conducted remote diagnostics session. Identified outdated rou...
Activity Duration Seconds
1800.000000
Effort Seconds
3600.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000005-03
Simulation Run Id
AI-RUN-CA4E920680F2FFE833D05DCD
Crm Tickets Uid
5
Crm Tickets Subject
Intermittent Wi-Fi Connectivity Issues - Remote Resolution Required
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 4
Date / time 31 Oct 2025 11:00
Activity firmware_update
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000005-04View raw event fields
Event Id
AI-EVT-000005-04
Ticket Id
AI-TKT-000005
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
ONB-STAFF-1
Activity
firmware_update
Event Time
2025-10-31 11:00:00
Category
Wi-Fi or router
Tier
2
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Successfully updated router firmware remotely. Verified stabl...
Activity Duration Seconds
900.000000
Effort Seconds
1800.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000005-04
Simulation Run Id
AI-RUN-CA4E920680F2FFE833D05DCD
Crm Tickets Uid
5
Crm Tickets Subject
Intermittent Wi-Fi Connectivity Issues - Remote Resolution Required
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 5
Date / time 31 Oct 2025 11:20
Activity resolution_verification
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000005-05View raw event fields
Event Id
AI-EVT-000005-05
Ticket Id
AI-TKT-000005
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
ONB-STAFF-1
Activity
resolution_verification
Event Time
2025-10-31 11:20:00
Category
Wi-Fi or router
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Customer confirmed stable Wi-Fi connectivity after firmware u...
Activity Duration Seconds
300.000000
Effort Seconds
900.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000005-05
Simulation Run Id
AI-RUN-CA4E920680F2FFE833D05DCD
Crm Tickets Uid
5
Crm Tickets Subject
Intermittent Wi-Fi Connectivity Issues - Remote Resolution Required
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 6
Date / time 31 Oct 2025 11:30
Activity ticket_closed
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-000005-06View raw event fields
Event Id
AI-EVT-000005-06
Ticket Id
AI-TKT-000005
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
ONB-STAFF-1
Activity
ticket_closed
Event Time
2025-10-31 11:30:00
Category
Wi-Fi or router
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Ticket closed. Issue fully resolved remotely. Customer satisf...
Activity Duration Seconds
60.000000
Effort Seconds
300.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-000005-06
Simulation Run Id
AI-RUN-CA4E920680F2FFE833D05DCD
Crm Tickets Uid
5
Crm Tickets Subject
Intermittent Wi-Fi Connectivity Issues - Remote Resolution Required
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Record
Client / account
Andrew Cooper
Staff person
Hannah Taylor (ONB-STAFF-1), Annelize van der Merwe (AGENT-5), Elmarie Bezuidenhout (INV-STAFF-2)
Area / town
Gordon's Bay
First Event
29 Dec 2025 09:15
last Event
30 Dec 2025 11:45
Ticket #3
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 29 Dec 2025 09:15
Activity ticket_opened
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-FD2194B8B4E0B0DC9F70View raw event fields
Event Id
AI-EVT-FD2194B8B4E0B0DC9F70
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
-
Activity
ticket_opened
Event Time
2025-12-29 09:15:00
Category
Plumbing
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
0
Note
Ticket logged by Hannah Taylor. Initial assessment indicates ...
Activity Duration Seconds
300.000000
Effort Seconds
300.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-FD2194B8B4E0B0DC9F70
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 2
Date / time 29 Dec 2025 09:30
Activity ticket_assigned
Agent Hannah Taylor (ONB-STAFF-1)
Event ID
AI-EVT-E02BDF8B0B8E0FE3B068View raw event fields
Event Id
AI-EVT-E02BDF8B0B8E0FE3B068
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
ONB-STAFF-1
To Agent Id
AGENT-5
Activity
ticket_assigned
Event Time
2025-12-29 09:30:00
Category
Plumbing
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
0
Note
Ticket assigned to Annelize van der Merwe for initial investi...
Activity Duration Seconds
120.000000
Effort Seconds
120.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-E02BDF8B0B8E0FE3B068
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Hannah Taylor
Sequence 3
Date / time 29 Dec 2025 10:45
Activity client_contacted
Agent Annelize van der Merwe (AGENT-5)
Event ID
AI-EVT-4E1A3B58739C666DB58AView raw event fields
Event Id
AI-EVT-4E1A3B58739C666DB58A
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
client_contacted
Event Time
2025-12-29 10:45:00
Category
Plumbing
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
0
Note
Contacted client to schedule remote troubleshooting session.
Activity Duration Seconds
180.000000
Effort Seconds
180.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-4E1A3B58739C666DB58A
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 29 Dec 2025 14:00
Activity remote_resolution_attempted
Agent Annelize van der Merwe (AGENT-5)
Event ID
AI-EVT-2E7EC3B0AD10EB2605D2View raw event fields
Event Id
AI-EVT-2E7EC3B0AD10EB2605D2
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
remote_resolution_attempted
Event Time
2025-12-29 14:00:00
Category
Plumbing
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
0
Note
Conducted remote troubleshooting session. Provided client wit...
Activity Duration Seconds
900.000000
Effort Seconds
900.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-2E7EC3B0AD10EB2605D2
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 29 Dec 2025 15:30
Activity invoice_generated
Agent Elmarie Bezuidenhout (INV-STAFF-2)
Event ID
AI-EVT-D2A01CC5A2E3BF120762View raw event fields
Event Id
AI-EVT-D2A01CC5A2E3BF120762
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
INV-STAFF-2
To Agent Id
-
Activity
invoice_generated
Event Time
2025-12-29 15:30:00
Category
Plumbing
Tier
2
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
0
Note
Invoice generated for remote troubleshooting service provided.
Activity Duration Seconds
240.000000
Effort Seconds
240.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-D2A01CC5A2E3BF120762
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Elmarie Bezuidenhout
Sequence 6
Date / time 30 Dec 2025 10:20
Activity payment_received
Agent Elmarie Bezuidenhout (INV-STAFF-2)
Event ID
AI-EVT-D689FE65FD454E7D3305View raw event fields
Event Id
AI-EVT-D689FE65FD454E7D3305
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
INV-STAFF-2
To Agent Id
-
Activity
payment_received
Event Time
2025-12-30 10:20:00
Category
Plumbing
Tier
2
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
0
Note
Payment received for invoice. Client confirmed satisfaction w...
Activity Duration Seconds
150.000000
Effort Seconds
150.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-D689FE65FD454E7D3305
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Elmarie Bezuidenhout
Sequence 7
Date / time 30 Dec 2025 11:45
Activity ticket_closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
AI-EVT-B652B4085B17C786B836View raw event fields
Event Id
AI-EVT-B652B4085B17C786B836
Ticket Id
AI-TKT-67894A9E4242E7BF0AD7
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
ticket_closed
Event Time
2025-12-30 11:45:00
Category
Plumbing
Tier
1
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
0
Note
Ticket closed. Issue resolved remotely with client payment re...
Activity Duration Seconds
120.000000
Effort Seconds
120.000000
Effort Method
ai_estimated
Effort Is Estimated
1
Source System
goflo_crm_ai
Source Record Id
AI-EVT-B652B4085B17C786B836
Simulation Run Id
AI-RUN-B8C022905140CDECD7E74870
Crm Tickets Uid
3
Crm Tickets Subject
Dripping Kitchen Tap Requires Attention
Crm Tickets Status
closed
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Grace Robinson
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
22 Feb 2025 21:00
last Event
23 Feb 2025 07:21
Ticket TCK-1000
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Feb 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6410View raw event fields
Event Id
E6410
Ticket Id
TCK-1000
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-22T21:00:00.237133Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6410
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 22 Feb 2025 22:18
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6411View raw event fields
Event Id
E6411
Ticket Id
TCK-1000
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-22T22:18:00.237170Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9500.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6411
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Feb 2025 00:56
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6412View raw event fields
Event Id
E6412
Ticket Id
TCK-1000
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-23T00:56:20.237207Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21868.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6412
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 23 Feb 2025 07:00
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6413View raw event fields
Event Id
E6413
Ticket Id
TCK-1000
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-23T07:00:48.237244Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6413
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Feb 2025 07:21
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6414View raw event fields
Event Id
E6414
Ticket Id
TCK-1000
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-23T07:21:48.237281Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6414
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
26 Apr 2025 12:00
last Event
26 Apr 2025 19:14
Ticket TCK-1001
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Apr 2025 12:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6415View raw event fields
Event Id
E6415
Ticket Id
TCK-1001
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-26T12:00:00.237318Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6415
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 Apr 2025 13:05
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6416View raw event fields
Event Id
E6416
Ticket Id
TCK-1001
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-26T13:05:00.237355Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7885.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6416
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 26 Apr 2025 15:16
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6417View raw event fields
Event Id
E6417
Ticket Id
TCK-1001
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-26T15:16:25.237392Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13305.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6417
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 26 Apr 2025 18:58
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6418View raw event fields
Event Id
E6418
Ticket Id
TCK-1001
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-26T18:58:10.237429Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6418
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 26 Apr 2025 19:14
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6419View raw event fields
Event Id
E6419
Ticket Id
TCK-1001
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-26T19:14:10.237466Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6419
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Kagiso Dlamini
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
04 Aug 2025 02:00
last Event
04 Aug 2025 15:14
Ticket TCK-1002
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6420View raw event fields
Event Id
E6420
Ticket Id
TCK-1002
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T02:00:00.237503Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6420
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 Aug 2025 03:07
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6421View raw event fields
Event Id
E6421
Ticket Id
TCK-1002
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T03:07:00.237540Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13520.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6421
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Aug 2025 06:52
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6422View raw event fields
Event Id
E6422
Ticket Id
TCK-1002
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-04T06:52:20.237577Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28869.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6422
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Aug 2025 14:53
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6423View raw event fields
Event Id
E6423
Ticket Id
TCK-1002
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-04T14:53:29.237614Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6423
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 Aug 2025 15:14
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6424View raw event fields
Event Id
E6424
Ticket Id
TCK-1002
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-04T15:14:29.237651Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6424
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Fourie
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
10 Apr 2025 11:00
last Event
11 Apr 2025 13:15
Ticket TCK-1003
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Apr 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6425View raw event fields
Event Id
E6425
Ticket Id
TCK-1003
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-10T11:00:00.237688Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6425
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 10 Apr 2025 12:11
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6426View raw event fields
Event Id
E6426
Ticket Id
TCK-1003
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-10T12:11:00.237725Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9347.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6426
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 10 Apr 2025 14:46
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6427View raw event fields
Event Id
E6427
Ticket Id
TCK-1003
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-10T14:46:47.237762Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
80503.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6427
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 11 Apr 2025 13:08
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6428View raw event fields
Event Id
E6428
Ticket Id
TCK-1003
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-11T13:08:30.237799Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6428
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 11 Apr 2025 13:15
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6429View raw event fields
Event Id
E6429
Ticket Id
TCK-1003
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-11T13:15:30.237836Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6429
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
07 Jul 2025 16:00
last Event
08 Jul 2025 01:16
Ticket TCK-1004
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jul 2025 16:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6430View raw event fields
Event Id
E6430
Ticket Id
TCK-1004
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-07T16:00:00.237873Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6430
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 07 Jul 2025 17:30
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6431View raw event fields
Event Id
E6431
Ticket Id
TCK-1004
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-07T17:30:00.237910Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7942.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6431
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 07 Jul 2025 19:42
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6432View raw event fields
Event Id
E6432
Ticket Id
TCK-1004
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-07T19:42:22.237947Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10674.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6432
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 07 Jul 2025 22:40
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6433View raw event fields
Event Id
E6433
Ticket Id
TCK-1004
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-07T22:40:16.237984Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7996.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6433
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 08 Jul 2025 00:53
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6434View raw event fields
Event Id
E6434
Ticket Id
TCK-1004
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-08T00:53:32.238021Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6434
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 08 Jul 2025 01:16
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6435View raw event fields
Event Id
E6435
Ticket Id
TCK-1004
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-08T01:16:32.238058Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6435
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
03 May 2025 11:00
last Event
04 May 2025 09:43
Ticket TCK-1005
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 May 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6436View raw event fields
Event Id
E6436
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-03T11:00:00.238095Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6436
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 May 2025 11:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6437View raw event fields
Event Id
E6437
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-03T11:56:00.238132Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13727.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6437
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 May 2025 15:44
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6438View raw event fields
Event Id
E6438
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-03T15:44:47.238169Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10446.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6438
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 May 2025 18:38
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6439View raw event fields
Event Id
E6439
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-03T18:38:53.238206Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11052.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6439
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 May 2025 21:43
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6440View raw event fields
Event Id
E6440
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-03T21:43:05.238243Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32718.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6440
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 04 May 2025 06:48
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6441View raw event fields
Event Id
E6441
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-04T06:48:23.238280Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6441
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 04 May 2025 08:43
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6442View raw event fields
Event Id
E6442
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-04T08:43:23.238317Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6442
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 04 May 2025 09:19
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6443View raw event fields
Event Id
E6443
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-04T09:19:23.238354Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6443
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 04 May 2025 09:43
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6444View raw event fields
Event Id
E6444
Ticket Id
TCK-1005
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-04T09:43:23.238391Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6444
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
04 Dec 2025 18:00
last Event
05 Dec 2025 00:56
Ticket TCK-1006
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6445View raw event fields
Event Id
E6445
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T18:00:00.238428Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6445
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Dec 2025 18:08
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6446View raw event fields
Event Id
E6446
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T18:08:00.238465Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1963.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6446
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 04 Dec 2025 18:40
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6447View raw event fields
Event Id
E6447
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T18:40:43.238502Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2756.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6447
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 04 Dec 2025 19:26
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6448View raw event fields
Event Id
E6448
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-04T19:26:39.238539Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4687.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6448
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 04 Dec 2025 20:44
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6449View raw event fields
Event Id
E6449
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-04T20:44:46.238576Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13736.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6449
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Dec 2025 00:33
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6450View raw event fields
Event Id
E6450
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-05T00:33:42.238613Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6450
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 05 Dec 2025 00:56
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6451View raw event fields
Event Id
E6451
Ticket Id
TCK-1006
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T00:56:42.238650Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6451
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
25 Oct 2025 07:00
last Event
25 Oct 2025 17:08
Ticket TCK-1007
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Oct 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6452View raw event fields
Event Id
E6452
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-25T07:00:00.238687Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6452
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 25 Oct 2025 07:08
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6453View raw event fields
Event Id
E6453
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-25T07:08:00.238724Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2501.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6453
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 25 Oct 2025 07:49
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6454View raw event fields
Event Id
E6454
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-25T07:49:41.238761Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5744.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6454
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 25 Oct 2025 09:25
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6455View raw event fields
Event Id
E6455
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-25T09:25:25.238798Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13823.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6455
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 25 Oct 2025 13:15
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6456View raw event fields
Event Id
E6456
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-25T13:15:48.238835Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5833.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6456
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 25 Oct 2025 14:53
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6457View raw event fields
Event Id
E6457
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-25T14:53:01.238872Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6457
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 25 Oct 2025 16:33
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6458View raw event fields
Event Id
E6458
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-25T16:33:01.238909Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6458
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 25 Oct 2025 16:59
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6459View raw event fields
Event Id
E6459
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-25T16:59:01.238946Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6459
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 25 Oct 2025 17:08
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6460View raw event fields
Event Id
E6460
Ticket Id
TCK-1007
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-25T17:08:01.238983Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6460
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
28 Nov 2025 10:00
last Event
28 Nov 2025 21:44
Ticket TCK-1008
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Nov 2025 10:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6461View raw event fields
Event Id
E6461
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-28T10:00:00.239020Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6461
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Nov 2025 11:30
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6462View raw event fields
Event Id
E6462
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-28T11:30:00.239057Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1137.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6462
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Nov 2025 11:48
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6463View raw event fields
Event Id
E6463
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T11:48:57.239094Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5134.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6463
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 28 Nov 2025 13:14
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6464View raw event fields
Event Id
E6464
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-28T13:14:31.239131Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14315.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6464
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 28 Nov 2025 17:13
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6465View raw event fields
Event Id
E6465
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-11-28T17:13:06.239168Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14759.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6465
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Nov 2025 21:19
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6466View raw event fields
Event Id
E6466
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T21:19:05.239205Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6466
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 28 Nov 2025 21:44
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6467View raw event fields
Event Id
E6467
Ticket Id
TCK-1008
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T21:44:05.239242Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6467
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
06 Nov 2025 07:00
last Event
06 Nov 2025 22:18
Ticket TCK-1009
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Nov 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6468View raw event fields
Event Id
E6468
Ticket Id
TCK-1009
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-06T07:00:00.239279Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6468
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 06 Nov 2025 07:29
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6469View raw event fields
Event Id
E6469
Ticket Id
TCK-1009
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-06T07:29:00.239316Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15671.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6469
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 06 Nov 2025 11:50
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6470View raw event fields
Event Id
E6470
Ticket Id
TCK-1009
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-06T11:50:11.239353Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36803.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6470
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 06 Nov 2025 22:03
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6471View raw event fields
Event Id
E6471
Ticket Id
TCK-1009
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-06T22:03:34.239390Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6471
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 06 Nov 2025 22:18
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6472View raw event fields
Event Id
E6472
Ticket Id
TCK-1009
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-06T22:18:34.239427Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6472
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Susan Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
09 May 2025 19:00
last Event
16 May 2025 09:42
Ticket TCK-1010
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 May 2025 19:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6473View raw event fields
Event Id
E6473
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-09T19:00:00.239464Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6473
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 May 2025 19:19
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6474View raw event fields
Event Id
E6474
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-09T19:19:00.239501Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
73909.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6474
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 May 2025 15:50
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6475View raw event fields
Event Id
E6475
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-10T15:50:49.239538Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
81920.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6475
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 11 May 2025 14:36
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6476View raw event fields
Event Id
E6476
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-11T14:36:09.239575Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
96893.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6476
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 12 May 2025 17:31
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6477View raw event fields
Event Id
E6477
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-12T17:31:02.239612Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
312886.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6477
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 16 May 2025 08:25
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6478View raw event fields
Event Id
E6478
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-16T08:25:48.239649Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6478
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 16 May 2025 09:03
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6479View raw event fields
Event Id
E6479
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-16T09:03:48.239686Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6479
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 16 May 2025 09:21
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6480View raw event fields
Event Id
E6480
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-16T09:21:48.239723Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6480
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 16 May 2025 09:42
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6481View raw event fields
Event Id
E6481
Ticket Id
TCK-1010
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-16T09:42:48.239760Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6481
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
27 Jun 2025 15:00
last Event
28 Jun 2025 02:45
Ticket TCK-1011
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Jun 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6482View raw event fields
Event Id
E6482
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-27T15:00:00.239797Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6482
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 27 Jun 2025 15:09
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6483View raw event fields
Event Id
E6483
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-27T15:09:00.239834Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6667.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6483
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 27 Jun 2025 17:00
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6484View raw event fields
Event Id
E6484
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-27T17:00:07.239871Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3564.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6484
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 27 Jun 2025 17:59
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6485View raw event fields
Event Id
E6485
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-27T17:59:31.239908Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3789.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6485
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 27 Jun 2025 19:02
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6486View raw event fields
Event Id
E6486
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-27T19:02:40.239945Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20720.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6486
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 28 Jun 2025 00:48
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6487View raw event fields
Event Id
E6487
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-28T00:48:00.239982Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6487
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 28 Jun 2025 02:17
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6488View raw event fields
Event Id
E6488
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-28T02:17:00.240019Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6488
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 28 Jun 2025 02:30
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6489View raw event fields
Event Id
E6489
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-28T02:30:00.240056Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6489
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 28 Jun 2025 02:45
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6490View raw event fields
Event Id
E6490
Ticket Id
TCK-1011
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-28T02:45:00.240093Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6490
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Lwazi Sithole
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
18 Oct 2025 22:00
last Event
19 Oct 2025 01:29
Ticket TCK-1012
Client / account: Lwazi Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Oct 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6491View raw event fields
Event Id
E6491
Ticket Id
TCK-1012
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-18T22:00:00.240130Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6491
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Oct 2025 22:46
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6492View raw event fields
Event Id
E6492
Ticket Id
TCK-1012
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-18T22:46:00.240167Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1343.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6492
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Oct 2025 23:08
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6493View raw event fields
Event Id
E6493
Ticket Id
TCK-1012
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-18T23:08:23.240204Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8013.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6493
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Oct 2025 01:21
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6494View raw event fields
Event Id
E6494
Ticket Id
TCK-1012
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-19T01:21:56.240241Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6494
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Oct 2025 01:29
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6495View raw event fields
Event Id
E6495
Ticket Id
TCK-1012
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-19T01:29:56.240278Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6495
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
27 Sep 2025 16:00
last Event
27 Sep 2025 23:34
Ticket TCK-1013
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Sep 2025 16:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6496View raw event fields
Event Id
E6496
Ticket Id
TCK-1013
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-27T16:00:00.240315Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6496
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 27 Sep 2025 16:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6497View raw event fields
Event Id
E6497
Ticket Id
TCK-1013
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-27T16:10:00.240352Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5053.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6497
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 27 Sep 2025 17:34
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6498View raw event fields
Event Id
E6498
Ticket Id
TCK-1013
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-27T17:34:13.240389Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20313.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6498
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 27 Sep 2025 23:12
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6499View raw event fields
Event Id
E6499
Ticket Id
TCK-1013
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-27T23:12:46.240426Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6499
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 27 Sep 2025 23:34
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6500View raw event fields
Event Id
E6500
Ticket Id
TCK-1013
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-27T23:34:46.240463Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6500
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Peter Taylor
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
03 Jul 2025 09:00
last Event
03 Jul 2025 16:06
Ticket TCK-1014
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jul 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6501View raw event fields
Event Id
E6501
Ticket Id
TCK-1014
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-03T09:00:00.240500Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6501
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 03 Jul 2025 09:12
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6502View raw event fields
Event Id
E6502
Ticket Id
TCK-1014
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-03T09:12:00.240537Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12075.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6502
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 03 Jul 2025 12:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6503View raw event fields
Event Id
E6503
Ticket Id
TCK-1014
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-03T12:33:15.240574Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11444.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6503
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 03 Jul 2025 15:43
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6504View raw event fields
Event Id
E6504
Ticket Id
TCK-1014
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-03T15:43:59.240611Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6504
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 03 Jul 2025 16:06
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6505View raw event fields
Event Id
E6505
Ticket Id
TCK-1014
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-03T16:06:59.240648Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6505
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Petro van der Merwe
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
26 Apr 2025 05:00
last Event
26 Apr 2025 15:51
Ticket TCK-1015
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Apr 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6506View raw event fields
Event Id
E6506
Ticket Id
TCK-1015
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-26T05:00:00.240685Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6506
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 26 Apr 2025 06:08
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6507View raw event fields
Event Id
E6507
Ticket Id
TCK-1015
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-26T06:08:00.240722Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13172.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6507
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 26 Apr 2025 09:47
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6508View raw event fields
Event Id
E6508
Ticket Id
TCK-1015
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-26T09:47:32.240759Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20531.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6508
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 26 Apr 2025 15:29
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6509View raw event fields
Event Id
E6509
Ticket Id
TCK-1015
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-26T15:29:43.240796Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6509
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 26 Apr 2025 15:51
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6510View raw event fields
Event Id
E6510
Ticket Id
TCK-1015
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-26T15:51:43.240833Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6510
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
23 Nov 2025 00:00
last Event
23 Nov 2025 07:59
Ticket TCK-1016
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Nov 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6511View raw event fields
Event Id
E6511
Ticket Id
TCK-1016
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-23T00:00:00.240870Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6511
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 23 Nov 2025 00:06
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6512View raw event fields
Event Id
E6512
Ticket Id
TCK-1016
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-23T00:06:00.240907Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4526.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6512
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 23 Nov 2025 01:21
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6513View raw event fields
Event Id
E6513
Ticket Id
TCK-1016
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-23T01:21:26.240944Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6690.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6513
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 23 Nov 2025 03:12
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E6514View raw event fields
Event Id
E6514
Ticket Id
TCK-1016
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-23T03:12:56.240981Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16486.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6514
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 23 Nov 2025 07:47
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6515View raw event fields
Event Id
E6515
Ticket Id
TCK-1016
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-23T07:47:42.241018Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6515
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Nov 2025 07:59
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6516View raw event fields
Event Id
E6516
Ticket Id
TCK-1016
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-23T07:59:42.241055Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6516
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
18 Apr 2025 11:00
last Event
18 Apr 2025 18:45
Ticket TCK-1017
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Apr 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6517View raw event fields
Event Id
E6517
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-18T11:00:00.241092Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6517
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Apr 2025 12:07
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6518View raw event fields
Event Id
E6518
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-18T12:07:00.241129Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1161.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6518
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Apr 2025 12:26
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6519View raw event fields
Event Id
E6519
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-18T12:26:21.241166Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3922.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6519
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Apr 2025 13:31
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6520View raw event fields
Event Id
E6520
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-18T13:31:43.241203Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2134.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6520
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Apr 2025 14:07
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6521View raw event fields
Event Id
E6521
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-18T14:07:17.241240Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10986.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6521
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 18 Apr 2025 17:10
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6522View raw event fields
Event Id
E6522
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-18T17:10:23.241277Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6522
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 18 Apr 2025 18:05
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6523View raw event fields
Event Id
E6523
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-18T18:05:23.241314Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6523
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 18 Apr 2025 18:29
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6524View raw event fields
Event Id
E6524
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-18T18:29:23.241351Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6524
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 18 Apr 2025 18:45
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6525View raw event fields
Event Id
E6525
Ticket Id
TCK-1017
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-18T18:45:23.241388Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6525
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
27 Jul 2025 23:00
last Event
30 Jul 2025 16:36
Ticket TCK-1018
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Jul 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6526View raw event fields
Event Id
E6526
Ticket Id
TCK-1018
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-27T23:00:00.241425Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6526
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 27 Jul 2025 23:54
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6527View raw event fields
Event Id
E6527
Ticket Id
TCK-1018
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-27T23:54:00.241462Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
132576.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6527
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 29 Jul 2025 12:43
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6528View raw event fields
Event Id
E6528
Ticket Id
TCK-1018
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-29T12:43:36.241499Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
85601.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6528
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 30 Jul 2025 12:30
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6529View raw event fields
Event Id
E6529
Ticket Id
TCK-1018
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-30T12:30:17.241536Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13818.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6529
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 30 Jul 2025 16:20
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6530View raw event fields
Event Id
E6530
Ticket Id
TCK-1018
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-30T16:20:35.241573Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6530
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 30 Jul 2025 16:36
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6531View raw event fields
Event Id
E6531
Ticket Id
TCK-1018
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-30T16:36:35.241610Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6531
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Simon Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
21 Feb 2025 12:00
last Event
21 Feb 2025 17:37
Ticket TCK-1019
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Feb 2025 12:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6532View raw event fields
Event Id
E6532
Ticket Id
TCK-1019
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-21T12:00:00.241647Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6532
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Feb 2025 12:21
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6533View raw event fields
Event Id
E6533
Ticket Id
TCK-1019
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-21T12:21:00.241684Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3521.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6533
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Feb 2025 13:19
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6534View raw event fields
Event Id
E6534
Ticket Id
TCK-1019
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-21T13:19:41.241721Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13972.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6534
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Feb 2025 17:12
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6535View raw event fields
Event Id
E6535
Ticket Id
TCK-1019
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-21T17:12:33.241758Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6535
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Feb 2025 17:37
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6536View raw event fields
Event Id
E6536
Ticket Id
TCK-1019
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-21T17:37:33.241795Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6536
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Stefan Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
20 Sep 2025 08:00
last Event
23 Sep 2025 18:01
Ticket TCK-1020
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Sep 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6537View raw event fields
Event Id
E6537
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-20T08:00:00.241832Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6537
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 Sep 2025 08:40
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6538View raw event fields
Event Id
E6538
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-20T08:40:00.241869Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24516.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6538
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 Sep 2025 15:28
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6539View raw event fields
Event Id
E6539
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-20T15:28:36.241906Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
47496.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6539
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Sep 2025 04:40
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6540View raw event fields
Event Id
E6540
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-21T04:40:12.241943Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11958.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6540
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Sep 2025 07:59
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6541View raw event fields
Event Id
E6541
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-21T07:59:30.241980Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
200444.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6541
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 23 Sep 2025 15:40
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6542View raw event fields
Event Id
E6542
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-23T15:40:14.242017Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6542
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 23 Sep 2025 17:35
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6543View raw event fields
Event Id
E6543
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-23T17:35:14.242054Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6543
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 23 Sep 2025 17:56
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6544View raw event fields
Event Id
E6544
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-23T17:56:14.242091Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6544
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 23 Sep 2025 18:01
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6545View raw event fields
Event Id
E6545
Ticket Id
TCK-1020
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-23T18:01:14.242128Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6545
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Taylor
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
24 Jul 2025 21:00
last Event
25 Jul 2025 07:03
Ticket TCK-1021
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jul 2025 21:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6546View raw event fields
Event Id
E6546
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-24T21:00:00.242165Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6546
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 24 Jul 2025 21:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6547View raw event fields
Event Id
E6547
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-24T21:20:00.242202Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5530.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6547
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 24 Jul 2025 22:52
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6548View raw event fields
Event Id
E6548
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-24T22:52:10.242239Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4974.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Jul 2025 00:15
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6549View raw event fields
Event Id
E6549
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-25T00:15:04.242276Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5053.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 Jul 2025 01:39
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6550View raw event fields
Event Id
E6550
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-25T01:39:17.242313Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11974.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 25 Jul 2025 04:58
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6551View raw event fields
Event Id
E6551
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-25T04:58:51.242350Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 25 Jul 2025 06:28
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6552View raw event fields
Event Id
E6552
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-25T06:28:51.242387Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 25 Jul 2025 06:44
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6553View raw event fields
Event Id
E6553
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-25T06:44:51.242424Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 25 Jul 2025 07:03
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6554View raw event fields
Event Id
E6554
Ticket Id
TCK-1021
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-25T07:03:51.242461Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe