View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 151–175 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
26 Dec 2025 07:00
last Event
26 Dec 2025 22:16
Ticket TCK-1147
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Dec 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7424View raw event fields
Event Id
E7424
Ticket Id
TCK-1147
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-26T07:00:00.274651Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7424
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 Dec 2025 07:24
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7425View raw event fields
Event Id
E7425
Ticket Id
TCK-1147
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-26T07:24:00.274688Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13204.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7425
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 26 Dec 2025 11:04
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7426View raw event fields
Event Id
E7426
Ticket Id
TCK-1147
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-26T11:04:04.274725Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3898.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7426
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 26 Dec 2025 12:09
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7427View raw event fields
Event Id
E7427
Ticket Id
TCK-1147
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-26T12:09:02.274762Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34928.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7427
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 26 Dec 2025 21:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7428View raw event fields
Event Id
E7428
Ticket Id
TCK-1147
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-26T21:51:10.274799Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7428
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 26 Dec 2025 22:16
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7429View raw event fields
Event Id
E7429
Ticket Id
TCK-1147
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-26T22:16:10.274836Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7429
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Boniswa Zulu
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
27 May 2025 05:00
last Event
27 May 2025 13:23
Ticket TCK-1148
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 May 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7430View raw event fields
Event Id
E7430
Ticket Id
TCK-1148
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-27T05:00:00.274873Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7430
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 27 May 2025 05:14
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7431View raw event fields
Event Id
E7431
Ticket Id
TCK-1148
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-27T05:14:00.274910Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6834.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7431
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 27 May 2025 07:07
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7432View raw event fields
Event Id
E7432
Ticket Id
TCK-1148
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-27T07:07:54.274947Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21559.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7432
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 27 May 2025 13:07
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7433View raw event fields
Event Id
E7433
Ticket Id
TCK-1148
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-27T13:07:13.274984Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7433
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 27 May 2025 13:23
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7434View raw event fields
Event Id
E7434
Ticket Id
TCK-1148
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-27T13:23:13.275021Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7434
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Susan Kruger
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
10 Apr 2025 14:00
last Event
11 Apr 2025 03:03
Ticket TCK-1149
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Apr 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7435View raw event fields
Event Id
E7435
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-10T14:00:00.275058Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7435
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 10 Apr 2025 14:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7436View raw event fields
Event Id
E7436
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-10T14:10:00.275095Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5275.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7436
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 10 Apr 2025 15:37
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7437View raw event fields
Event Id
E7437
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-10T15:37:55.275132Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8676.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7437
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 10 Apr 2025 18:02
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7438View raw event fields
Event Id
E7438
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-10T18:02:31.275169Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4699.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7438
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 10 Apr 2025 19:20
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7439View raw event fields
Event Id
E7439
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-10T19:20:50.275206Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27149.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7439
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 11 Apr 2025 02:53
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7440View raw event fields
Event Id
E7440
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-11T02:53:19.275243Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7440
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 11 Apr 2025 03:03
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7441View raw event fields
Event Id
E7441
Ticket Id
TCK-1149
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-11T03:03:19.275280Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7441
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
14 May 2025 11:00
last Event
14 May 2025 20:38
Ticket TCK-1150
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 May 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7442View raw event fields
Event Id
E7442
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-14T11:00:00.275317Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7442
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 14 May 2025 11:40
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7443View raw event fields
Event Id
E7443
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-14T11:40:00.275354Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2062.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7443
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 14 May 2025 12:14
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7444View raw event fields
Event Id
E7444
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-14T12:14:22.275391Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6493.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7444
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 14 May 2025 14:02
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7445View raw event fields
Event Id
E7445
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-14T14:02:35.275428Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8890.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7445
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 May 2025 16:30
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7446View raw event fields
Event Id
E7446
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-14T16:30:45.275465Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14312.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7446
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 May 2025 20:29
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7447View raw event fields
Event Id
E7447
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-14T20:29:17.275502Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7447
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 14 May 2025 20:38
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7448View raw event fields
Event Id
E7448
Ticket Id
TCK-1150
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-14T20:38:17.275539Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7448
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Susan Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
14 Mar 2025 08:00
last Event
14 Mar 2025 22:51
Ticket TCK-1151
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Mar 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7449View raw event fields
Event Id
E7449
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-14T08:00:00.275576Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7449
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Mar 2025 09:27
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7450View raw event fields
Event Id
E7450
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-14T09:27:00.275613Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4027.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7450
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Mar 2025 10:34
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7451View raw event fields
Event Id
E7451
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-14T10:34:07.275650Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6104.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7451
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 14 Mar 2025 12:15
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7452View raw event fields
Event Id
E7452
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-14T12:15:51.275687Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13521.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7452
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Mar 2025 16:01
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7453View raw event fields
Event Id
E7453
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-14T16:01:12.275724Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18053.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7453
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 Mar 2025 21:02
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7454View raw event fields
Event Id
E7454
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-14T21:02:05.275761Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7454
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 14 Mar 2025 22:00
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7455View raw event fields
Event Id
E7455
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-14T22:00:05.275798Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7455
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 14 Mar 2025 22:22
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7456View raw event fields
Event Id
E7456
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-14T22:22:05.275835Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7456
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 14 Mar 2025 22:51
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7457View raw event fields
Event Id
E7457
Ticket Id
TCK-1151
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-14T22:51:05.275872Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7457
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Lindiwe Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
26 Nov 2025 21:00
last Event
29 Nov 2025 15:42
Ticket TCK-1152
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Nov 2025 21:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7458View raw event fields
Event Id
E7458
Ticket Id
TCK-1152
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-26T21:00:00.275909Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7458
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Nov 2025 21:45
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7459View raw event fields
Event Id
E7459
Ticket Id
TCK-1152
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-26T21:45:00.275946Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
74537.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7459
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Nov 2025 18:27
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7460View raw event fields
Event Id
E7460
Ticket Id
TCK-1152
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-27T18:27:17.275983Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
161474.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7460
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 29 Nov 2025 15:18
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7461View raw event fields
Event Id
E7461
Ticket Id
TCK-1152
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-29T15:18:31.276020Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7461
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 29 Nov 2025 15:42
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7462View raw event fields
Event Id
E7462
Ticket Id
TCK-1152
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-29T15:42:31.276057Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7462
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Mokoena
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
02 Aug 2025 00:00
last Event
03 Aug 2025 03:56
Ticket TCK-1153
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Aug 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7463View raw event fields
Event Id
E7463
Ticket Id
TCK-1153
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-02T00:00:00.276094Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7463
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 02 Aug 2025 00:56
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7464View raw event fields
Event Id
E7464
Ticket Id
TCK-1153
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-02T00:56:00.276131Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
39106.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7464
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 02 Aug 2025 11:47
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7465View raw event fields
Event Id
E7465
Ticket Id
TCK-1153
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-02T11:47:46.276168Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
56540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7465
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 03 Aug 2025 03:30
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7466View raw event fields
Event Id
E7466
Ticket Id
TCK-1153
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-03T03:30:06.276205Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7466
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 03 Aug 2025 03:56
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7467View raw event fields
Event Id
E7467
Ticket Id
TCK-1153
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-03T03:56:06.276242Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7467
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Lindiwe Sithole
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
20 Oct 2025 10:00
last Event
20 Oct 2025 18:23
Ticket TCK-1154
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Oct 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7468View raw event fields
Event Id
E7468
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-20T10:00:00.276279Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7468
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 Oct 2025 10:49
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7469View raw event fields
Event Id
E7469
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-20T10:49:00.276316Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1670.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7469
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 Oct 2025 11:16
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7470View raw event fields
Event Id
E7470
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-20T11:16:50.276353Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7617.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7470
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 20 Oct 2025 13:23
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7471View raw event fields
Event Id
E7471
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-20T13:23:47.276390Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7471
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 20 Oct 2025 14:20
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7472View raw event fields
Event Id
E7472
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-20T14:20:47.276427Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14049.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7472
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 20 Oct 2025 18:14
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7473View raw event fields
Event Id
E7473
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-20T18:14:56.276464Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7473
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 20 Oct 2025 18:23
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7474View raw event fields
Event Id
E7474
Ticket Id
TCK-1154
Client Id
CLIENT-59
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-20T18:23:56.276501Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7474
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Grace Robinson
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
25 Jan 2025 17:00
last Event
26 Jan 2025 04:43
Ticket TCK-1155
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jan 2025 17:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7475View raw event fields
Event Id
E7475
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-25T17:00:00.276538Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7475
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 25 Jan 2025 17:30
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7476View raw event fields
Event Id
E7476
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-25T17:30:00.276575Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2067.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7476
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 25 Jan 2025 18:04
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7477View raw event fields
Event Id
E7477
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-25T18:04:27.276612Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9291.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7477
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 25 Jan 2025 20:39
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7478View raw event fields
Event Id
E7478
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-25T20:39:18.276649Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13878.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7478
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 26 Jan 2025 00:30
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7479View raw event fields
Event Id
E7479
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-26T00:30:36.276686Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7298.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7479
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 26 Jan 2025 02:32
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7480View raw event fields
Event Id
E7480
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-26T02:32:14.276723Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7480
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 26 Jan 2025 03:53
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7481View raw event fields
Event Id
E7481
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-26T03:53:14.276760Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7481
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 26 Jan 2025 04:16
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7482View raw event fields
Event Id
E7482
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-26T04:16:14.276797Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7482
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 26 Jan 2025 04:43
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7483View raw event fields
Event Id
E7483
Ticket Id
TCK-1155
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-26T04:43:14.276834Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7483
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Nokuthula Khumalo
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
04 Dec 2025 05:00
last Event
04 Dec 2025 14:19
Ticket TCK-1156
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7484View raw event fields
Event Id
E7484
Ticket Id
TCK-1156
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T05:00:00.276871Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7484
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 Dec 2025 05:41
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7485View raw event fields
Event Id
E7485
Ticket Id
TCK-1156
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T05:41:00.276908Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3319.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7485
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Dec 2025 06:36
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7486View raw event fields
Event Id
E7486
Ticket Id
TCK-1156
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T06:36:19.276945Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6314.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7486
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Dec 2025 08:21
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7487View raw event fields
Event Id
E7487
Ticket Id
TCK-1156
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-12-04T08:21:33.276982Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20821.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7487
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 Dec 2025 14:08
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7488View raw event fields
Event Id
E7488
Ticket Id
TCK-1156
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-04T14:08:34.277019Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7488
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 04 Dec 2025 14:19
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7489View raw event fields
Event Id
E7489
Ticket Id
TCK-1156
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-04T14:19:34.277056Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7489
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia van der Merwe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
01 Dec 2025 07:00
last Event
02 Dec 2025 09:06
Ticket TCK-1157
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Dec 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7490View raw event fields
Event Id
E7490
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-01T07:00:00.277093Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7490
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Dec 2025 07:53
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7491View raw event fields
Event Id
E7491
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-01T07:53:00.277130Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11318.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7491
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Dec 2025 11:01
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7492View raw event fields
Event Id
E7492
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-01T11:01:38.277167Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10505.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7492
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Dec 2025 13:56
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7493View raw event fields
Event Id
E7493
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-01T13:56:43.277204Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6191.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7493
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Dec 2025 15:39
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7494View raw event fields
Event Id
E7494
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-01T15:39:54.277241Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
54123.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7494
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Dec 2025 06:41
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7495View raw event fields
Event Id
E7495
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-02T06:41:57.277278Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7495
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 02 Dec 2025 08:22
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7496View raw event fields
Event Id
E7496
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-02T08:22:57.277315Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7496
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 02 Dec 2025 08:37
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7497View raw event fields
Event Id
E7497
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-02T08:37:57.277352Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7497
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 02 Dec 2025 09:06
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7498View raw event fields
Event Id
E7498
Ticket Id
TCK-1157
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-02T09:06:57.277389Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7498
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
10 Dec 2025 09:00
last Event
10 Dec 2025 17:39
Ticket TCK-1158
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Dec 2025 09:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7499View raw event fields
Event Id
E7499
Ticket Id
TCK-1158
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-10T09:00:00.277426Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7499
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 10 Dec 2025 09:43
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7500View raw event fields
Event Id
E7500
Ticket Id
TCK-1158
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-10T09:43:00.277463Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14429.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7500
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Dec 2025 13:43
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7501View raw event fields
Event Id
E7501
Ticket Id
TCK-1158
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-10T13:43:29.277500Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13678.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7501
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Dec 2025 17:31
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7502View raw event fields
Event Id
E7502
Ticket Id
TCK-1158
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-10T17:31:27.277537Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7502
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 Dec 2025 17:39
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7503View raw event fields
Event Id
E7503
Ticket Id
TCK-1158
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-10T17:39:27.277574Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7503
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
20 Dec 2025 00:00
last Event
20 Dec 2025 10:15
Ticket TCK-1159
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Dec 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7504View raw event fields
Event Id
E7504
Ticket Id
TCK-1159
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-20T00:00:00.277611Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7504
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 Dec 2025 01:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7505View raw event fields
Event Id
E7505
Ticket Id
TCK-1159
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-20T01:22:00.277648Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14651.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7505
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 Dec 2025 05:26
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7506View raw event fields
Event Id
E7506
Ticket Id
TCK-1159
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-20T05:26:11.277685Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15954.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7506
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 20 Dec 2025 09:52
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7507View raw event fields
Event Id
E7507
Ticket Id
TCK-1159
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-20T09:52:05.277722Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7507
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 20 Dec 2025 10:15
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7508View raw event fields
Event Id
E7508
Ticket Id
TCK-1159
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-20T10:15:05.277759Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7508
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Fourie
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
18 Apr 2025 01:00
last Event
18 Apr 2025 15:23
Ticket TCK-1160
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Apr 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7509View raw event fields
Event Id
E7509
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-18T01:00:00.277796Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7509
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Apr 2025 01:44
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7510View raw event fields
Event Id
E7510
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-18T01:44:00.277833Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16545.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7510
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Apr 2025 06:19
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7511View raw event fields
Event Id
E7511
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-18T06:19:45.277870Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6970.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7511
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Apr 2025 08:15
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7512View raw event fields
Event Id
E7512
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-18T08:15:55.277907Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7758.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7512
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Apr 2025 10:25
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7513View raw event fields
Event Id
E7513
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-18T10:25:13.277944Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3896.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7513
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 18 Apr 2025 11:30
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7514View raw event fields
Event Id
E7514
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-18T11:30:09.277981Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8220.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7514
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 18 Apr 2025 13:47
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7515View raw event fields
Event Id
E7515
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-18T13:47:09.278018Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7515
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 18 Apr 2025 14:22
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7516View raw event fields
Event Id
E7516
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-18T14:22:09.278055Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7516
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 18 Apr 2025 15:01
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7517View raw event fields
Event Id
E7517
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-18T15:01:09.278092Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7517
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 10
Date / time 18 Apr 2025 15:23
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7518View raw event fields
Event Id
E7518
Ticket Id
TCK-1160
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-18T15:23:09.278129Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7518
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Hughes
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
11 Dec 2025 09:00
last Event
11 Dec 2025 21:08
Ticket TCK-1161
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Dec 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7519View raw event fields
Event Id
E7519
Ticket Id
TCK-1161
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-11T09:00:00.278166Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7519
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 11 Dec 2025 09:09
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7520View raw event fields
Event Id
E7520
Ticket Id
TCK-1161
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-11T09:09:00.278203Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9384.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7520
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 11 Dec 2025 11:45
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7521View raw event fields
Event Id
E7521
Ticket Id
TCK-1161
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-11T11:45:24.278240Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6289.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7521
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 11 Dec 2025 13:30
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7522View raw event fields
Event Id
E7522
Ticket Id
TCK-1161
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-11T13:30:13.278277Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26976.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7522
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 11 Dec 2025 20:59
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7523View raw event fields
Event Id
E7523
Ticket Id
TCK-1161
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-11T20:59:49.278314Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7523
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 11 Dec 2025 21:08
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7524View raw event fields
Event Id
E7524
Ticket Id
TCK-1161
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-11T21:08:49.278351Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7524
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
13 Sep 2025 17:00
last Event
17 Sep 2025 00:19
Ticket TCK-1162
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Sep 2025 17:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7525View raw event fields
Event Id
E7525
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-13T17:00:00.278388Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7525
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 Sep 2025 17:59
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7526View raw event fields
Event Id
E7526
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-13T17:59:00.278425Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
64021.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7526
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Sep 2025 11:46
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7527View raw event fields
Event Id
E7527
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-14T11:46:01.278462Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
45253.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7527
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Sep 2025 00:20
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7528View raw event fields
Event Id
E7528
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-09-15T00:20:14.278499Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
44488.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7528
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Sep 2025 12:41
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7529View raw event fields
Event Id
E7529
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-15T12:41:42.278536Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
126464.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7529
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 16 Sep 2025 23:49
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7530View raw event fields
Event Id
E7530
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-16T23:49:26.278573Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7530
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 17 Sep 2025 00:19
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7531View raw event fields
Event Id
E7531
Ticket Id
TCK-1162
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-17T00:19:26.278610Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7531
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
17 Oct 2025 07:00
last Event
17 Oct 2025 15:51
Ticket TCK-1163
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Oct 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7532View raw event fields
Event Id
E7532
Ticket Id
TCK-1163
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-17T07:00:00.278647Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7532
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 17 Oct 2025 07:41
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7533View raw event fields
Event Id
E7533
Ticket Id
TCK-1163
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-17T07:41:00.278684Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6068.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7533
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 17 Oct 2025 09:22
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7534View raw event fields
Event Id
E7534
Ticket Id
TCK-1163
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-17T09:22:08.278721Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21981.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7534
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 17 Oct 2025 15:28
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7535View raw event fields
Event Id
E7535
Ticket Id
TCK-1163
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-17T15:28:29.278758Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7535
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 17 Oct 2025 15:51
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7536View raw event fields
Event Id
E7536
Ticket Id
TCK-1163
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-17T15:51:29.278795Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7536
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
13 May 2025 14:00
last Event
14 May 2025 02:42
Ticket TCK-1164
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 May 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7537View raw event fields
Event Id
E7537
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-13T14:00:00.278832Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7537
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 May 2025 15:11
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7538View raw event fields
Event Id
E7538
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-13T15:11:00.278869Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8837.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7538
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 May 2025 17:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7539View raw event fields
Event Id
E7539
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-13T17:38:17.278906Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1992.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7539
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 May 2025 18:11
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7540View raw event fields
Event Id
E7540
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-13T18:11:29.278943Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6735.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7540
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 May 2025 20:03
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7541View raw event fields
Event Id
E7541
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-13T20:03:44.278980Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13247.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7541
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 May 2025 23:44
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7542View raw event fields
Event Id
E7542
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-13T23:44:31.279017Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6780.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7542
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 14 May 2025 01:37
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7543View raw event fields
Event Id
E7543
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-14T01:37:31.279054Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7543
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 14 May 2025 02:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7544View raw event fields
Event Id
E7544
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-14T02:15:31.279091Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7544
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 14 May 2025 02:42
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7545View raw event fields
Event Id
E7545
Ticket Id
TCK-1164
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-14T02:42:31.279128Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7545
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Smith
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
19 Mar 2025 20:00
last Event
20 Mar 2025 10:39
Ticket TCK-1165
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Mar 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7546View raw event fields
Event Id
E7546
Ticket Id
TCK-1165
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-19T20:00:00.279165Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7546
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Mar 2025 20:48
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7547View raw event fields
Event Id
E7547
Ticket Id
TCK-1165
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-19T20:48:00.279202Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13172.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7547
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 20 Mar 2025 00:27
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7548View raw event fields
Event Id
E7548
Ticket Id
TCK-1165
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-20T00:27:32.279239Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36315.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 20 Mar 2025 10:32
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7549View raw event fields
Event Id
E7549
Ticket Id
TCK-1165
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-20T10:32:47.279276Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 20 Mar 2025 10:39
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7550View raw event fields
Event Id
E7550
Ticket Id
TCK-1165
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-20T10:39:47.279313Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Susan Kruger
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
02 Apr 2025 00:00
last Event
02 Apr 2025 06:05
Ticket TCK-1166
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Apr 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7551View raw event fields
Event Id
E7551
Ticket Id
TCK-1166
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-02T00:00:00.279350Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Apr 2025 00:41
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7552View raw event fields
Event Id
E7552
Ticket Id
TCK-1166
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-02T00:41:00.279387Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3133.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Apr 2025 01:33
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7553View raw event fields
Event Id
E7553
Ticket Id
TCK-1166
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-02T01:33:13.279424Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9636.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Apr 2025 04:13
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7554View raw event fields
Event Id
E7554
Ticket Id
TCK-1166
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-04-02T04:13:49.279461Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5835.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Apr 2025 05:51
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7555View raw event fields
Event Id
E7555
Ticket Id
TCK-1166
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-02T05:51:04.279498Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7555
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 02 Apr 2025 06:05
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7556View raw event fields
Event Id
E7556
Ticket Id
TCK-1166
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-02T06:05:04.279535Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7556
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Ronel Fourie
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
11 Apr 2025 13:00
last Event
16 Apr 2025 00:48
Ticket TCK-1167
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Apr 2025 13:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7557View raw event fields
Event Id
E7557
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-11T13:00:00.279572Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7557
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 11 Apr 2025 14:22
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7558View raw event fields
Event Id
E7558
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-11T14:22:00.279609Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
106031.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7558
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 12 Apr 2025 19:49
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7559View raw event fields
Event Id
E7559
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-12T19:49:11.279646Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32590.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7559
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 13 Apr 2025 04:52
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7560View raw event fields
Event Id
E7560
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-13T04:52:21.279683Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
53718.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7560
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 13 Apr 2025 19:47
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7561View raw event fields
Event Id
E7561
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-04-13T19:47:39.279720Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
189061.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7561
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Apr 2025 00:18
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7562View raw event fields
Event Id
E7562
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-16T00:18:40.279757Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7562
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 16 Apr 2025 00:48
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7563View raw event fields
Event Id
E7563
Ticket Id
TCK-1167
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-16T00:48:40.279794Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7563
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
07 Aug 2025 16:00
last Event
07 Aug 2025 20:39
Ticket TCK-1168
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Aug 2025 16:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7564View raw event fields
Event Id
E7564
Ticket Id
TCK-1168
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-07T16:00:00.279831Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7564
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 07 Aug 2025 16:40
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7565View raw event fields
Event Id
E7565
Ticket Id
TCK-1168
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-07T16:40:00.279868Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1427.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7565
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 07 Aug 2025 17:03
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7566View raw event fields
Event Id
E7566
Ticket Id
TCK-1168
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-07T17:03:47.279905Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11995.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7566
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 07 Aug 2025 20:23
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7567View raw event fields
Event Id
E7567
Ticket Id
TCK-1168
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-07T20:23:42.279942Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7567
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 07 Aug 2025 20:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7568View raw event fields
Event Id
E7568
Ticket Id
TCK-1168
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-07T20:39:42.279979Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7568
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
24 Feb 2025 20:00
last Event
25 Feb 2025 10:18
Ticket TCK-1169
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Feb 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7569View raw event fields
Event Id
E7569
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-24T20:00:00.280016Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7569
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Feb 2025 20:44
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7570View raw event fields
Event Id
E7570
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-24T20:44:00.280053Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4154.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7570
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Feb 2025 21:53
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7571View raw event fields
Event Id
E7571
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-24T21:53:14.280090Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10487.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7571
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Feb 2025 00:48
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7572View raw event fields
Event Id
E7572
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-25T00:48:01.280127Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6984.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7572
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Feb 2025 02:44
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7573View raw event fields
Event Id
E7573
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-25T02:44:25.280164Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20998.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7573
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Feb 2025 08:34
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7574View raw event fields
Event Id
E7574
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-25T08:34:23.280201Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7574
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 25 Feb 2025 09:50
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7575View raw event fields
Event Id
E7575
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-25T09:50:23.280238Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7575
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 25 Feb 2025 10:06
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7576View raw event fields
Event Id
E7576
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-25T10:06:23.280275Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7576
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 25 Feb 2025 10:18
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7577View raw event fields
Event Id
E7577
Ticket Id
TCK-1169
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-25T10:18:23.280312Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7577
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
21 Jun 2025 23:00
last Event
23 Jun 2025 22:49
Ticket TCK-1170
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jun 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7578View raw event fields
Event Id
E7578
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-21T23:00:00.280349Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7578
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 22 Jun 2025 00:14
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7579View raw event fields
Event Id
E7579
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-22T00:14:00.280386Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24268.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7579
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 22 Jun 2025 06:58
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7580View raw event fields
Event Id
E7580
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-22T06:58:28.280423Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29286.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7580
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Jun 2025 15:06
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7581View raw event fields
Event Id
E7581
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-22T15:06:34.280460Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
52770.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7581
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Jun 2025 05:46
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7582View raw event fields
Event Id
E7582
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-23T05:46:04.280497Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
53381.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7582
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 23 Jun 2025 20:35
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7583View raw event fields
Event Id
E7583
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-23T20:35:45.280534Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7583
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 23 Jun 2025 22:12
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7584View raw event fields
Event Id
E7584
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-23T22:12:45.280571Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7584
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 23 Jun 2025 22:27
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7585View raw event fields
Event Id
E7585
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-23T22:27:45.280608Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7585
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 23 Jun 2025 22:49
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7586View raw event fields
Event Id
E7586
Ticket Id
TCK-1170
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-23T22:49:45.280645Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7586
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Joubert
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
18 Dec 2025 23:00
last Event
19 Dec 2025 11:35
Ticket TCK-1171
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Dec 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7587View raw event fields
Event Id
E7587
Ticket Id
TCK-1171
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-18T23:00:00.280682Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Dec 2025 23:41
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7588View raw event fields
Event Id
E7588
Ticket Id
TCK-1171
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-18T23:41:00.280719Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11924.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Dec 2025 02:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7589View raw event fields
Event Id
E7589
Ticket Id
TCK-1171
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-19T02:59:44.280756Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8532.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Dec 2025 05:21
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7590View raw event fields
Event Id
E7590
Ticket Id
TCK-1171
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-19T05:21:56.280793Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20931.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Dec 2025 11:10
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7591View raw event fields
Event Id
E7591
Ticket Id
TCK-1171
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-19T11:10:47.280830Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 19 Dec 2025 11:35
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7592View raw event fields
Event Id
E7592
Ticket Id
TCK-1171
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-19T11:35:47.280867Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena