View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 101–125 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
18 May 2025 15:00
last Event
19 May 2025 05:46
Ticket TCK-1097
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 May 2025 15:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7074View raw event fields
Event Id
E7074
Ticket Id
TCK-1097
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-18T15:00:00.261701Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7074
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 May 2025 15:10
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7075View raw event fields
Event Id
E7075
Ticket Id
TCK-1097
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-18T15:10:00.261738Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16047.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7075
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 May 2025 19:37
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7076View raw event fields
Event Id
E7076
Ticket Id
TCK-1097
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-18T19:37:27.261775Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35769.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7076
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 May 2025 05:33
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7077View raw event fields
Event Id
E7077
Ticket Id
TCK-1097
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-19T05:33:36.261812Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7077
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 May 2025 05:46
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7078View raw event fields
Event Id
E7078
Ticket Id
TCK-1097
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-19T05:46:36.261849Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7078
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
13 Nov 2025 14:00
last Event
13 Nov 2025 19:55
Ticket TCK-1098
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Nov 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7079View raw event fields
Event Id
E7079
Ticket Id
TCK-1098
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-13T14:00:00.261886Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7079
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 13 Nov 2025 14:38
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7080View raw event fields
Event Id
E7080
Ticket Id
TCK-1098
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-13T14:38:00.261923Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7053.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7080
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 13 Nov 2025 16:35
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7081View raw event fields
Event Id
E7081
Ticket Id
TCK-1098
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-13T16:35:33.261960Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6815.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7081
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 13 Nov 2025 18:29
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7082View raw event fields
Event Id
E7082
Ticket Id
TCK-1098
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-13T18:29:08.261997Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4610.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7082
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 13 Nov 2025 19:45
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7083View raw event fields
Event Id
E7083
Ticket Id
TCK-1098
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-13T19:45:58.262034Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7083
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Nov 2025 19:55
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7084View raw event fields
Event Id
E7084
Ticket Id
TCK-1098
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-13T19:55:58.262071Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7084
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
23 Jul 2025 21:00
last Event
24 Jul 2025 10:35
Ticket TCK-1099
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jul 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7085View raw event fields
Event Id
E7085
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-23T21:00:00.262108Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7085
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 23 Jul 2025 21:47
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7086View raw event fields
Event Id
E7086
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-23T21:47:00.262145Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1570.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7086
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Jul 2025 22:13
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7087View raw event fields
Event Id
E7087
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-23T22:13:10.262182Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9989.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7087
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 24 Jul 2025 00:59
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7088View raw event fields
Event Id
E7088
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-24T00:59:39.262219Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6209.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7088
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 24 Jul 2025 02:43
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7089View raw event fields
Event Id
E7089
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-24T02:43:08.262256Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17688.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7089
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 24 Jul 2025 07:37
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7090View raw event fields
Event Id
E7090
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-24T07:37:56.262293Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7090
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 24 Jul 2025 09:43
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7091View raw event fields
Event Id
E7091
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-24T09:43:56.262330Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7091
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 24 Jul 2025 10:15
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7092View raw event fields
Event Id
E7092
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-24T10:15:56.262367Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7092
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 24 Jul 2025 10:35
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7093View raw event fields
Event Id
E7093
Ticket Id
TCK-1099
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-24T10:35:56.262404Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7093
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
24 Oct 2025 02:00
last Event
24 Oct 2025 08:40
Ticket TCK-1100
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Oct 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7094View raw event fields
Event Id
E7094
Ticket Id
TCK-1100
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-24T02:00:00.262441Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7094
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 24 Oct 2025 03:19
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7095View raw event fields
Event Id
E7095
Ticket Id
TCK-1100
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-24T03:19:00.262478Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13672.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7095
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 24 Oct 2025 07:06
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7096View raw event fields
Event Id
E7096
Ticket Id
TCK-1100
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-24T07:06:52.262515Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3908.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7096
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 24 Oct 2025 08:12
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7097View raw event fields
Event Id
E7097
Ticket Id
TCK-1100
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-24T08:12:00.262552Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7097
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 24 Oct 2025 08:40
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7098View raw event fields
Event Id
E7098
Ticket Id
TCK-1100
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-24T08:40:00.262589Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7098
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Kate Smith
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
05 Dec 2025 14:00
last Event
06 Dec 2025 03:18
Ticket TCK-1101
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Dec 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7099View raw event fields
Event Id
E7099
Ticket Id
TCK-1101
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-05T14:00:00.262626Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7099
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 05 Dec 2025 14:47
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7100View raw event fields
Event Id
E7100
Ticket Id
TCK-1101
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-05T14:47:00.262663Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14304.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7100
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 05 Dec 2025 18:45
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7101View raw event fields
Event Id
E7101
Ticket Id
TCK-1101
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-05T18:45:24.262700Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9865.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7101
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 05 Dec 2025 21:29
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7102View raw event fields
Event Id
E7102
Ticket Id
TCK-1101
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-12-05T21:29:49.262737Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19167.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7102
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Dec 2025 02:49
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7103View raw event fields
Event Id
E7103
Ticket Id
TCK-1101
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-06T02:49:16.262774Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7103
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 06 Dec 2025 03:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7104View raw event fields
Event Id
E7104
Ticket Id
TCK-1101
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-06T03:18:16.262811Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7104
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
25 Jul 2025 17:00
last Event
26 Jul 2025 12:08
Ticket TCK-1102
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jul 2025 17:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7105View raw event fields
Event Id
E7105
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-25T17:00:00.262848Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7105
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 25 Jul 2025 18:20
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7106View raw event fields
Event Id
E7106
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-25T18:20:00.262885Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
833.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7106
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Jul 2025 18:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7107View raw event fields
Event Id
E7107
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-25T18:33:53.262922Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10290.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7107
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Jul 2025 21:25
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7108View raw event fields
Event Id
E7108
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-25T21:25:23.262959Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7365.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7108
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Jul 2025 23:28
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7109View raw event fields
Event Id
E7109
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-25T23:28:08.262996Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
39829.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7109
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 26 Jul 2025 10:31
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7110View raw event fields
Event Id
E7110
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-26T10:31:57.263033Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7110
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 26 Jul 2025 11:16
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7111View raw event fields
Event Id
E7111
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-26T11:16:57.263070Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7111
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 26 Jul 2025 11:43
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7112View raw event fields
Event Id
E7112
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-26T11:43:57.263107Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7112
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 26 Jul 2025 12:08
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7113View raw event fields
Event Id
E7113
Ticket Id
TCK-1102
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-26T12:08:57.263144Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7113
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
23 Jun 2025 14:00
last Event
23 Jun 2025 18:39
Ticket TCK-1103
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jun 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7114View raw event fields
Event Id
E7114
Ticket Id
TCK-1103
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-23T14:00:00.263181Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7114
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 23 Jun 2025 14:46
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7115View raw event fields
Event Id
E7115
Ticket Id
TCK-1103
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-23T14:46:00.263218Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4012.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7115
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 23 Jun 2025 15:52
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7116View raw event fields
Event Id
E7116
Ticket Id
TCK-1103
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-23T15:52:52.263255Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8651.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7116
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 23 Jun 2025 18:17
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7117View raw event fields
Event Id
E7117
Ticket Id
TCK-1103
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-23T18:17:03.263292Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7117
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 23 Jun 2025 18:39
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7118View raw event fields
Event Id
E7118
Ticket Id
TCK-1103
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-23T18:39:03.263329Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7118
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
19 Feb 2025 04:00
last Event
19 Feb 2025 13:25
Ticket TCK-1104
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Feb 2025 04:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7119View raw event fields
Event Id
E7119
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-19T04:00:00.263366Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7119
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 19 Feb 2025 04:22
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7120View raw event fields
Event Id
E7120
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-19T04:22:00.263403Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6271.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7120
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 19 Feb 2025 06:06
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7121View raw event fields
Event Id
E7121
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-19T06:06:31.263440Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5701.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7121
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 19 Feb 2025 07:41
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7122View raw event fields
Event Id
E7122
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-19T07:41:32.263477Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8000.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7122
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 19 Feb 2025 09:54
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7123View raw event fields
Event Id
E7123
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-19T09:54:52.263514Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7137.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7123
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Feb 2025 11:53
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7124View raw event fields
Event Id
E7124
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-19T11:53:49.263551Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7124
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 19 Feb 2025 12:39
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7125View raw event fields
Event Id
E7125
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-19T12:39:49.263588Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7125
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 19 Feb 2025 13:17
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7126View raw event fields
Event Id
E7126
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-19T13:17:49.263625Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7126
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 19 Feb 2025 13:25
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7127View raw event fields
Event Id
E7127
Ticket Id
TCK-1104
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-19T13:25:49.263662Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7127
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Jessica Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
22 Aug 2025 05:00
last Event
22 Aug 2025 08:56
Ticket TCK-1105
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Aug 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7128View raw event fields
Event Id
E7128
Ticket Id
TCK-1105
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-22T05:00:00.263699Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7128
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 22 Aug 2025 05:12
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7129View raw event fields
Event Id
E7129
Ticket Id
TCK-1105
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-22T05:12:00.263736Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4041.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7129
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 22 Aug 2025 06:19
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7130View raw event fields
Event Id
E7130
Ticket Id
TCK-1105
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-22T06:19:21.263773Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8743.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7130
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Aug 2025 08:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7131View raw event fields
Event Id
E7131
Ticket Id
TCK-1105
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-22T08:45:04.263810Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7131
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 22 Aug 2025 08:56
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7132View raw event fields
Event Id
E7132
Ticket Id
TCK-1105
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-22T08:56:04.263847Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7132
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
08 Sep 2025 04:00
last Event
08 Sep 2025 17:17
Ticket TCK-1106
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Sep 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7133View raw event fields
Event Id
E7133
Ticket Id
TCK-1106
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-08T04:00:00.263884Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7133
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Sep 2025 04:36
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7134View raw event fields
Event Id
E7134
Ticket Id
TCK-1106
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-08T04:36:00.263921Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11779.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7134
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Sep 2025 07:52
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7135View raw event fields
Event Id
E7135
Ticket Id
TCK-1106
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-08T07:52:19.263958Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8290.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7135
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Sep 2025 10:10
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7136View raw event fields
Event Id
E7136
Ticket Id
TCK-1106
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-09-08T10:10:29.263995Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24059.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7136
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Sep 2025 16:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7137View raw event fields
Event Id
E7137
Ticket Id
TCK-1106
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-08T16:51:28.264032Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7137
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 08 Sep 2025 17:17
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7138View raw event fields
Event Id
E7138
Ticket Id
TCK-1106
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-08T17:17:28.264069Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7138
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Baker
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
01 Mar 2025 17:00
last Event
01 Mar 2025 23:11
Ticket TCK-1107
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 17:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7139View raw event fields
Event Id
E7139
Ticket Id
TCK-1107
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T17:00:00.264106Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7139
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Mar 2025 17:29
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7140View raw event fields
Event Id
E7140
Ticket Id
TCK-1107
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T17:29:00.264143Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9699.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7140
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Mar 2025 20:10
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7141View raw event fields
Event Id
E7141
Ticket Id
TCK-1107
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T20:10:39.264180Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6763.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7141
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Mar 2025 22:03
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7142View raw event fields
Event Id
E7142
Ticket Id
TCK-1107
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-03-01T22:03:22.264217Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7142
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Mar 2025 22:58
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7143View raw event fields
Event Id
E7143
Ticket Id
TCK-1107
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-01T22:58:22.264254Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7143
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 01 Mar 2025 23:11
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7144View raw event fields
Event Id
E7144
Ticket Id
TCK-1107
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-01T23:11:22.264291Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7144
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
12 May 2025 15:00
last Event
13 May 2025 05:58
Ticket TCK-1108
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 May 2025 15:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7145View raw event fields
Event Id
E7145
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-12T15:00:00.264328Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7145
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 12 May 2025 15:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7146View raw event fields
Event Id
E7146
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-12T15:16:00.264365Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3536.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7146
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 12 May 2025 16:14
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7147View raw event fields
Event Id
E7147
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-12T16:14:56.264402Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7371.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7147
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 12 May 2025 18:17
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7148View raw event fields
Event Id
E7148
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-12T18:17:47.264439Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6679.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7148
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 12 May 2025 20:09
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7149View raw event fields
Event Id
E7149
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-12T20:09:06.264476Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
34632.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7149
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 13 May 2025 05:46
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7150View raw event fields
Event Id
E7150
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-13T05:46:18.264513Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7150
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 13 May 2025 05:58
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7151View raw event fields
Event Id
E7151
Ticket Id
TCK-1108
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-13T05:58:18.264550Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7151
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
02 Sep 2025 13:00
last Event
03 Sep 2025 02:32
Ticket TCK-1109
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Sep 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7152View raw event fields
Event Id
E7152
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-02T13:00:00.264587Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7152
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 02 Sep 2025 13:30
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7153View raw event fields
Event Id
E7153
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-02T13:30:00.264624Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6702.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7153
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 02 Sep 2025 15:21
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7154View raw event fields
Event Id
E7154
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-02T15:21:42.264661Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4984.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7154
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 02 Sep 2025 16:44
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7155View raw event fields
Event Id
E7155
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-02T16:44:46.264698Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10280.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7155
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Sep 2025 19:36
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7156View raw event fields
Event Id
E7156
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-02T19:36:06.264735Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19234.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7156
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 03 Sep 2025 00:56
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7157View raw event fields
Event Id
E7157
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-03T00:56:40.264772Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7157
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 03 Sep 2025 01:54
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7158View raw event fields
Event Id
E7158
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-03T01:54:40.264809Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7158
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 03 Sep 2025 02:11
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7159View raw event fields
Event Id
E7159
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-03T02:11:40.264846Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7159
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 03 Sep 2025 02:32
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7160View raw event fields
Event Id
E7160
Ticket Id
TCK-1109
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-03T02:32:40.264883Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7160
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Zolani Radebe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
18 Aug 2025 08:00
last Event
18 Aug 2025 21:12
Ticket TCK-1110
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Aug 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7161View raw event fields
Event Id
E7161
Ticket Id
TCK-1110
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-18T08:00:00.264920Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7161
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Aug 2025 09:03
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7162View raw event fields
Event Id
E7162
Ticket Id
TCK-1110
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-18T09:03:00.264957Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8305.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7162
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Aug 2025 11:21
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7163View raw event fields
Event Id
E7163
Ticket Id
TCK-1110
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-18T11:21:25.264994Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34889.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7163
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Aug 2025 21:02
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7164View raw event fields
Event Id
E7164
Ticket Id
TCK-1110
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-18T21:02:54.265031Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7164
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Aug 2025 21:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7165View raw event fields
Event Id
E7165
Ticket Id
TCK-1110
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-18T21:12:54.265068Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7165
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
05 Dec 2025 14:00
last Event
06 Dec 2025 03:45
Ticket TCK-1111
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Dec 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7166View raw event fields
Event Id
E7166
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-05T14:00:00.265105Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7166
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Dec 2025 14:06
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7167View raw event fields
Event Id
E7167
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-05T14:06:00.265142Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2551.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7167
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Dec 2025 14:48
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7168View raw event fields
Event Id
E7168
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-05T14:48:31.265179Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5836.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7168
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Dec 2025 16:25
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7169View raw event fields
Event Id
E7169
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-05T16:25:47.265216Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9197.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7169
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Dec 2025 18:59
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7170View raw event fields
Event Id
E7170
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-05T18:59:04.265253Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24172.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7170
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 06 Dec 2025 01:41
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7171View raw event fields
Event Id
E7171
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-06T01:41:56.265290Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7171
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 06 Dec 2025 02:53
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7172View raw event fields
Event Id
E7172
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-06T02:53:56.265327Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7172
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 06 Dec 2025 03:15
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7173View raw event fields
Event Id
E7173
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-06T03:15:56.265364Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7173
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 06 Dec 2025 03:45
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7174View raw event fields
Event Id
E7174
Ticket Id
TCK-1111
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-06T03:45:56.265401Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7174
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
18 Sep 2025 19:00
last Event
18 Sep 2025 22:53
Ticket TCK-1112
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Sep 2025 19:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7175View raw event fields
Event Id
E7175
Ticket Id
TCK-1112
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-18T19:00:00.265438Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7175
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Sep 2025 19:52
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7176View raw event fields
Event Id
E7176
Ticket Id
TCK-1112
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-18T19:52:00.265475Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7864.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7176
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 18 Sep 2025 22:03
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7177View raw event fields
Event Id
E7177
Ticket Id
TCK-1112
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-18T22:03:04.265512Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2605.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7177
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 18 Sep 2025 22:46
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7178View raw event fields
Event Id
E7178
Ticket Id
TCK-1112
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-18T22:46:29.265549Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7178
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 18 Sep 2025 22:53
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7179View raw event fields
Event Id
E7179
Ticket Id
TCK-1112
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-18T22:53:29.265586Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7179
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
13 Dec 2025 15:00
last Event
13 Dec 2025 20:28
Ticket TCK-1113
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Dec 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7180View raw event fields
Event Id
E7180
Ticket Id
TCK-1113
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-13T15:00:00.265623Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7180
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Dec 2025 16:19
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7181View raw event fields
Event Id
E7181
Ticket Id
TCK-1113
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-13T16:19:00.265660Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4985.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7181
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Dec 2025 17:42
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7182View raw event fields
Event Id
E7182
Ticket Id
TCK-1113
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-13T17:42:05.265697Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9277.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7182
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 Dec 2025 20:16
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7183View raw event fields
Event Id
E7183
Ticket Id
TCK-1113
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-13T20:16:42.265734Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7183
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 Dec 2025 20:28
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7184View raw event fields
Event Id
E7184
Ticket Id
TCK-1113
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-13T20:28:42.265771Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
James Wilson
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
06 May 2025 11:00
last Event
06 May 2025 21:29
Ticket TCK-1114
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 May 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7185View raw event fields
Event Id
E7185
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-06T11:00:00.265808Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 06 May 2025 11:22
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7186View raw event fields
Event Id
E7186
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-06T11:22:00.265845Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3920.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 06 May 2025 12:27
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7187View raw event fields
Event Id
E7187
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-06T12:27:20.265882Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3956.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 06 May 2025 13:33
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7188View raw event fields
Event Id
E7188
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-06T13:33:16.265919Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8226.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 06 May 2025 15:50
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7189View raw event fields
Event Id
E7189
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-06T15:50:22.265956Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19100.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 06 May 2025 21:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7190View raw event fields
Event Id
E7190
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-06T21:08:42.265993Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 06 May 2025 21:29
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7191View raw event fields
Event Id
E7191
Ticket Id
TCK-1114
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-06T21:29:42.266030Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
James Wilson
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
26 Sep 2025 04:00
last Event
26 Sep 2025 17:46
Ticket TCK-1115
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Sep 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7192View raw event fields
Event Id
E7192
Ticket Id
TCK-1115
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-26T04:00:00.266067Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 26 Sep 2025 04:15
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7193View raw event fields
Event Id
E7193
Ticket Id
TCK-1115
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-26T04:15:00.266104Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2083.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 26 Sep 2025 04:49
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7194View raw event fields
Event Id
E7194
Ticket Id
TCK-1115
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-26T04:49:43.266141Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10446.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 26 Sep 2025 07:43
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7195View raw event fields
Event Id
E7195
Ticket Id
TCK-1115
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-26T07:43:49.266178Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34642.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 26 Sep 2025 17:21
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7196View raw event fields
Event Id
E7196
Ticket Id
TCK-1115
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-26T17:21:11.266215Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 26 Sep 2025 17:46
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7197View raw event fields
Event Id
E7197
Ticket Id
TCK-1115
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-26T17:46:11.266252Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Cornelius Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
06 Nov 2025 04:00
last Event
06 Nov 2025 15:01
Ticket TCK-1116
Client / account: Cornelius Joubert · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Nov 2025 04:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7198View raw event fields
Event Id
E7198
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-06T04:00:00.266289Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 06 Nov 2025 04:58
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7199View raw event fields
Event Id
E7199
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-06T04:58:00.266326Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6496.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 06 Nov 2025 06:46
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7200View raw event fields
Event Id
E7200
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-06T06:46:16.266363Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2269.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 06 Nov 2025 07:24
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7201View raw event fields
Event Id
E7201
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-06T07:24:05.266400Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5985.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 06 Nov 2025 09:03
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7202View raw event fields
Event Id
E7202
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-06T09:03:50.266437Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11920.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7202
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 06 Nov 2025 12:22
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7203View raw event fields
Event Id
E7203
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-06T12:22:30.266474Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7203
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 06 Nov 2025 14:13
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7204View raw event fields
Event Id
E7204
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-06T14:13:30.266511Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7204
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 06 Nov 2025 14:45
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7205View raw event fields
Event Id
E7205
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-06T14:45:30.266548Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7205
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 06 Nov 2025 15:01
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7206View raw event fields
Event Id
E7206
Ticket Id
TCK-1116
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-06T15:01:30.266585Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7206
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
07 Dec 2025 04:00
last Event
07 Dec 2025 17:59
Ticket TCK-1117
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Dec 2025 04:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7207View raw event fields
Event Id
E7207
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-07T04:00:00.266622Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7207
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 07 Dec 2025 04:56
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7208View raw event fields
Event Id
E7208
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-07T04:56:00.266659Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4687.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7208
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 07 Dec 2025 06:14
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7209View raw event fields
Event Id
E7209
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-07T06:14:07.266696Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10123.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7209
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 07 Dec 2025 09:02
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7210View raw event fields
Event Id
E7210
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-07T09:02:50.266733Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9623.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7210
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 07 Dec 2025 11:43
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7211View raw event fields
Event Id
E7211
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-07T11:43:13.266770Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12795.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7211
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 07 Dec 2025 15:16
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7212View raw event fields
Event Id
E7212
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-07T15:16:28.266807Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7212
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 07 Dec 2025 17:14
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7213View raw event fields
Event Id
E7213
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-07T17:14:28.266844Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7213
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 07 Dec 2025 17:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7214View raw event fields
Event Id
E7214
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-07T17:45:28.266881Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7214
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 07 Dec 2025 17:59
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7215View raw event fields
Event Id
E7215
Ticket Id
TCK-1117
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-07T17:59:28.266918Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7215
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia van der Merwe
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
13 Sep 2025 05:00
last Event
13 Sep 2025 10:48
Ticket TCK-1118
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Sep 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7216View raw event fields
Event Id
E7216
Ticket Id
TCK-1118
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-13T05:00:00.266955Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7216
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Sep 2025 05:32
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7217View raw event fields
Event Id
E7217
Ticket Id
TCK-1118
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-13T05:32:00.266992Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11021.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7217
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Sep 2025 08:35
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7218View raw event fields
Event Id
E7218
Ticket Id
TCK-1118
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-13T08:35:41.267029Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6511.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7218
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 Sep 2025 10:24
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7219View raw event fields
Event Id
E7219
Ticket Id
TCK-1118
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-13T10:24:12.267066Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7219
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 Sep 2025 10:48
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7220View raw event fields
Event Id
E7220
Ticket Id
TCK-1118
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-13T10:48:12.267103Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7220
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Palesa Nkosi
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
25 Jun 2025 09:00
last Event
25 Jun 2025 18:47
Ticket TCK-1119
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jun 2025 09:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7221View raw event fields
Event Id
E7221
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-25T09:00:00.267140Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7221
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Jun 2025 09:05
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7222View raw event fields
Event Id
E7222
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-25T09:05:00.267177Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5953.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7222
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Jun 2025 10:44
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7223View raw event fields
Event Id
E7223
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-25T10:44:13.267214Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7223
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Jun 2025 11:57
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7224View raw event fields
Event Id
E7224
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-06-25T11:57:53.267251Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12853.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7224
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 25 Jun 2025 15:32
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7225View raw event fields
Event Id
E7225
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-06-25T15:32:06.267288Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9957.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7225
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 25 Jun 2025 18:18
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7226View raw event fields
Event Id
E7226
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-25T18:18:03.267325Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7226
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 25 Jun 2025 18:47
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7227View raw event fields
Event Id
E7227
Ticket Id
TCK-1119
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-25T18:47:03.267362Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7227
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Mandla Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
27 Feb 2025 18:00
last Event
28 Feb 2025 08:43
Ticket TCK-1120
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Feb 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7228View raw event fields
Event Id
E7228
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-27T18:00:00.267399Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7228
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 27 Feb 2025 18:35
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7229View raw event fields
Event Id
E7229
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-27T18:35:00.267436Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7750.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7229
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Feb 2025 20:44
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7230View raw event fields
Event Id
E7230
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-27T20:44:10.267473Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2799.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7230
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Feb 2025 21:30
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7231View raw event fields
Event Id
E7231
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-27T21:30:49.267510Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5577.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7231
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Feb 2025 23:03
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7232View raw event fields
Event Id
E7232
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-27T23:03:46.267547Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28179.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7232
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Feb 2025 06:53
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7233View raw event fields
Event Id
E7233
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-28T06:53:25.267584Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7233
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 28 Feb 2025 07:51
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7234View raw event fields
Event Id
E7234
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-28T07:51:25.267621Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7234
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 28 Feb 2025 08:14
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7235View raw event fields
Event Id
E7235
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-28T08:14:25.267658Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7235
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 28 Feb 2025 08:43
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7236View raw event fields
Event Id
E7236
Ticket Id
TCK-1120
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-28T08:43:25.267695Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7236
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Willem Nel
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
26 Nov 2025 11:00
last Event
27 Nov 2025 02:58
Ticket TCK-1121
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Nov 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7237View raw event fields
Event Id
E7237
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-26T11:00:00.267732Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7237
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 Nov 2025 11:33
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7238View raw event fields
Event Id
E7238
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-26T11:33:00.267769Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2174.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7238
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 26 Nov 2025 12:09
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7239View raw event fields
Event Id
E7239
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-26T12:09:14.267806Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6229.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7239
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 26 Nov 2025 13:53
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7240View raw event fields
Event Id
E7240
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-26T13:53:03.267843Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10030.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7240
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 26 Nov 2025 16:40
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7241View raw event fields
Event Id
E7241
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-26T16:40:13.267880Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30505.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7241
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 27 Nov 2025 01:08
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7242View raw event fields
Event Id
E7242
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-27T01:08:38.267917Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7242
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 27 Nov 2025 02:10
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7243View raw event fields
Event Id
E7243
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-27T02:10:38.267954Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7243
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 27 Nov 2025 02:37
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7244View raw event fields
Event Id
E7244
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-27T02:37:38.267991Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7244
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 27 Nov 2025 02:58
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7245View raw event fields
Event Id
E7245
Ticket Id
TCK-1121
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-27T02:58:38.268028Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7245
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena