View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 76–100 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
03 Mar 2025 18:00
last Event
04 Mar 2025 06:44
Ticket TCK-1072
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Mar 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6888View raw event fields
Event Id
E6888
Ticket Id
TCK-1072
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-03T18:00:00.254819Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 03 Mar 2025 19:18
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6889View raw event fields
Event Id
E6889
Ticket Id
TCK-1072
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-03T19:18:00.254856Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4894.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 03 Mar 2025 20:39
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6890View raw event fields
Event Id
E6890
Ticket Id
TCK-1072
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-03T20:39:34.254893Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10259.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 03 Mar 2025 23:30
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6891View raw event fields
Event Id
E6891
Ticket Id
TCK-1072
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-03-03T23:30:33.254930Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25036.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6891
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 04 Mar 2025 06:27
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6892View raw event fields
Event Id
E6892
Ticket Id
TCK-1072
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-04T06:27:49.254967Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6892
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 04 Mar 2025 06:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6893View raw event fields
Event Id
E6893
Ticket Id
TCK-1072
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-04T06:44:49.255004Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6893
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Clarke
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
18 Oct 2025 09:00
last Event
19 Oct 2025 02:10
Ticket TCK-1073
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Oct 2025 09:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6894View raw event fields
Event Id
E6894
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-18T09:00:00.255041Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6894
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Oct 2025 10:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6895View raw event fields
Event Id
E6895
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-18T10:28:00.255078Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5221.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6895
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Oct 2025 11:55
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6896View raw event fields
Event Id
E6896
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-18T11:55:01.255115Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4121.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6896
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Oct 2025 13:03
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6897View raw event fields
Event Id
E6897
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-18T13:03:42.255152Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10073.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6897
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Oct 2025 15:51
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6898View raw event fields
Event Id
E6898
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-18T15:51:35.255189Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32274.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6898
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Oct 2025 00:49
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6899View raw event fields
Event Id
E6899
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-19T00:49:29.255226Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6899
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 19 Oct 2025 01:27
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6900View raw event fields
Event Id
E6900
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-19T01:27:29.255263Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6900
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 19 Oct 2025 01:55
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6901View raw event fields
Event Id
E6901
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-19T01:55:29.255300Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6901
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 19 Oct 2025 02:10
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6902View raw event fields
Event Id
E6902
Ticket Id
TCK-1073
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-19T02:10:29.255337Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6902
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zolani Radebe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
22 Oct 2025 15:00
last Event
22 Oct 2025 20:42
Ticket TCK-1074
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6903View raw event fields
Event Id
E6903
Ticket Id
TCK-1074
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T15:00:00.255374Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6903
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Oct 2025 16:07
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6904View raw event fields
Event Id
E6904
Ticket Id
TCK-1074
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T16:07:00.255411Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8093.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6904
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Oct 2025 18:21
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6905View raw event fields
Event Id
E6905
Ticket Id
TCK-1074
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T18:21:53.255448Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7573.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6905
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Oct 2025 20:28
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6906View raw event fields
Event Id
E6906
Ticket Id
TCK-1074
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-22T20:28:06.255485Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6906
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 Oct 2025 20:42
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6907View raw event fields
Event Id
E6907
Ticket Id
TCK-1074
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-22T20:42:06.255522Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6907
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
19 May 2025 04:00
last Event
19 May 2025 14:04
Ticket TCK-1075
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 May 2025 04:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6908View raw event fields
Event Id
E6908
Ticket Id
TCK-1075
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-19T04:00:00.255559Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6908
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 19 May 2025 05:01
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6909View raw event fields
Event Id
E6909
Ticket Id
TCK-1075
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-19T05:01:00.255596Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4466.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6909
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 19 May 2025 06:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6910View raw event fields
Event Id
E6910
Ticket Id
TCK-1075
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-19T06:15:26.255633Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3501.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6910
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 19 May 2025 07:13
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E6911View raw event fields
Event Id
E6911
Ticket Id
TCK-1075
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-19T07:13:47.255670Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22941.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6911
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 19 May 2025 13:36
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6912View raw event fields
Event Id
E6912
Ticket Id
TCK-1075
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-19T13:36:08.255707Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6912
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 19 May 2025 14:04
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6913View raw event fields
Event Id
E6913
Ticket Id
TCK-1075
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-19T14:04:08.255744Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6913
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Venter
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
02 Mar 2025 21:00
last Event
03 Mar 2025 00:24
Ticket TCK-1076
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Mar 2025 21:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6914View raw event fields
Event Id
E6914
Ticket Id
TCK-1076
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-02T21:00:00.255781Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6914
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 02 Mar 2025 21:48
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6915View raw event fields
Event Id
E6915
Ticket Id
TCK-1076
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-02T21:48:00.255818Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2466.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6915
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 02 Mar 2025 22:29
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6916View raw event fields
Event Id
E6916
Ticket Id
TCK-1076
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-02T22:29:06.255855Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6025.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6916
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 Mar 2025 00:09
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6917View raw event fields
Event Id
E6917
Ticket Id
TCK-1076
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-03T00:09:31.255892Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6917
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 Mar 2025 00:24
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6918View raw event fields
Event Id
E6918
Ticket Id
TCK-1076
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-03T00:24:31.255929Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6918
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
21 Mar 2025 15:00
last Event
25 Mar 2025 18:12
Ticket TCK-1077
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Mar 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6919View raw event fields
Event Id
E6919
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-21T15:00:00.255966Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6919
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 Mar 2025 16:27
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6920View raw event fields
Event Id
E6920
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-21T16:27:00.256003Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
65451.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6920
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Mar 2025 10:37
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6921View raw event fields
Event Id
E6921
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-22T10:37:51.256040Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15255.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6921
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Mar 2025 14:52
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6922View raw event fields
Event Id
E6922
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-22T14:52:06.256077Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32776.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6922
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 Mar 2025 23:58
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6923View raw event fields
Event Id
E6923
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-22T23:58:22.256114Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
232682.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6923
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 Mar 2025 16:36
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6924View raw event fields
Event Id
E6924
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-25T16:36:24.256151Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6924
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 25 Mar 2025 17:26
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6925View raw event fields
Event Id
E6925
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-25T17:26:24.256188Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6925
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 25 Mar 2025 17:59
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6926View raw event fields
Event Id
E6926
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-25T17:59:24.256225Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6926
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 25 Mar 2025 18:12
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6927View raw event fields
Event Id
E6927
Ticket Id
TCK-1077
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-25T18:12:24.256262Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6927
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Susan Kruger
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
28 Jul 2025 07:00
last Event
28 Jul 2025 23:25
Ticket TCK-1078
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jul 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6928View raw event fields
Event Id
E6928
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-28T07:00:00.256299Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6928
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 Jul 2025 07:06
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6929View raw event fields
Event Id
E6929
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-28T07:06:00.256336Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6810.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6929
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Jul 2025 08:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6930View raw event fields
Event Id
E6930
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-28T08:59:30.256373Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6527.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6930
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Jul 2025 10:48
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6931View raw event fields
Event Id
E6931
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-28T10:48:17.256410Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10000.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6931
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Jul 2025 13:34
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6932View raw event fields
Event Id
E6932
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-28T13:34:57.256447Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28186.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6932
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 28 Jul 2025 21:24
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6933View raw event fields
Event Id
E6933
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-28T21:24:43.256484Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6933
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 28 Jul 2025 22:25
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6934View raw event fields
Event Id
E6934
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-28T22:25:43.256521Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6934
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 28 Jul 2025 22:55
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6935View raw event fields
Event Id
E6935
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-28T22:55:43.256558Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6935
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 28 Jul 2025 23:25
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6936View raw event fields
Event Id
E6936
Ticket Id
TCK-1078
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-28T23:25:43.256595Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6936
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
20 May 2025 21:00
last Event
21 May 2025 02:15
Ticket TCK-1079
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 May 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6937View raw event fields
Event Id
E6937
Ticket Id
TCK-1079
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-20T21:00:00.256632Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6937
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 May 2025 21:10
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6938View raw event fields
Event Id
E6938
Ticket Id
TCK-1079
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-20T21:10:00.256669Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4384.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6938
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 May 2025 22:23
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6939View raw event fields
Event Id
E6939
Ticket Id
TCK-1079
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-20T22:23:04.256706Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2385.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6939
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 20 May 2025 23:02
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6940View raw event fields
Event Id
E6940
Ticket Id
TCK-1079
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-20T23:02:49.256743Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10267.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6940
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 May 2025 01:53
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6941View raw event fields
Event Id
E6941
Ticket Id
TCK-1079
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-21T01:53:56.256780Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6941
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 21 May 2025 02:15
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6942View raw event fields
Event Id
E6942
Ticket Id
TCK-1079
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-21T02:15:56.256817Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6942
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
02 Dec 2025 19:00
last Event
03 Dec 2025 12:14
Ticket TCK-1080
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Dec 2025 19:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6943View raw event fields
Event Id
E6943
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-02T19:00:00.256854Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6943
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 02 Dec 2025 19:43
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6944View raw event fields
Event Id
E6944
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-02T19:43:00.256891Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6162.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6944
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 02 Dec 2025 21:25
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6945View raw event fields
Event Id
E6945
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-02T21:25:42.256928Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7570.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6945
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 02 Dec 2025 23:31
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6946View raw event fields
Event Id
E6946
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-02T23:31:52.256965Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6129.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6946
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 03 Dec 2025 01:14
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6947View raw event fields
Event Id
E6947
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-03T01:14:01.257002Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31787.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6947
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 03 Dec 2025 10:03
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6948View raw event fields
Event Id
E6948
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-03T10:03:48.257039Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6948
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 03 Dec 2025 11:15
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6949View raw event fields
Event Id
E6949
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-03T11:15:48.257076Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6949
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 03 Dec 2025 11:50
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6950View raw event fields
Event Id
E6950
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-03T11:50:48.257113Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6950
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 03 Dec 2025 12:14
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6951View raw event fields
Event Id
E6951
Ticket Id
TCK-1080
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-03T12:14:48.257150Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6951
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Mandla Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
01 Nov 2025 07:00
last Event
01 Nov 2025 23:37
Ticket TCK-1081
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Nov 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6952View raw event fields
Event Id
E6952
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-01T07:00:00.257187Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6952
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Nov 2025 07:33
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6953View raw event fields
Event Id
E6953
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-01T07:33:00.257224Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8704.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6953
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Nov 2025 09:58
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6954View raw event fields
Event Id
E6954
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-01T09:58:04.257261Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10241.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6954
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Nov 2025 12:48
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6955View raw event fields
Event Id
E6955
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-01T12:48:45.257298Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12181.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6955
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 Nov 2025 16:11
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6956View raw event fields
Event Id
E6956
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-01T16:11:46.257335Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22339.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6956
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 01 Nov 2025 22:24
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6957View raw event fields
Event Id
E6957
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-01T22:24:05.257372Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6957
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 01 Nov 2025 22:56
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6958View raw event fields
Event Id
E6958
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-01T22:56:05.257409Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6958
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 01 Nov 2025 23:22
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6959View raw event fields
Event Id
E6959
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-01T23:22:05.257446Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6959
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 01 Nov 2025 23:37
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6960View raw event fields
Event Id
E6960
Ticket Id
TCK-1081
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-01T23:37:05.257483Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6960
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Taylor
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
10 Nov 2025 07:00
last Event
10 Nov 2025 17:39
Ticket TCK-1082
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Nov 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6961View raw event fields
Event Id
E6961
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-10T07:00:00.257520Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6961
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 Nov 2025 08:03
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6962View raw event fields
Event Id
E6962
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-10T08:03:00.257557Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3379.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6962
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 10 Nov 2025 08:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6963View raw event fields
Event Id
E6963
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-10T08:59:19.257594Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5051.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6963
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 10 Nov 2025 10:23
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6964View raw event fields
Event Id
E6964
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-10T10:23:30.257631Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14083.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6964
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 10 Nov 2025 14:18
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6965View raw event fields
Event Id
E6965
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-10T14:18:13.257668Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4705.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6965
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Nov 2025 15:36
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6966View raw event fields
Event Id
E6966
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-10T15:36:38.257705Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6966
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 10 Nov 2025 17:01
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6967View raw event fields
Event Id
E6967
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-10T17:01:38.257742Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6967
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 10 Nov 2025 17:27
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6968View raw event fields
Event Id
E6968
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-10T17:27:38.257779Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6968
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 10 Nov 2025 17:39
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6969View raw event fields
Event Id
E6969
Ticket Id
TCK-1082
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-10T17:39:38.257816Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6969
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
24 Oct 2025 20:00
last Event
25 Oct 2025 14:10
Ticket TCK-1083
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Oct 2025 20:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6970View raw event fields
Event Id
E6970
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-24T20:00:00.257853Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6970
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 24 Oct 2025 20:24
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6971View raw event fields
Event Id
E6971
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-24T20:24:00.257890Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5895.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6971
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 24 Oct 2025 22:02
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6972View raw event fields
Event Id
E6972
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-24T22:02:15.257927Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7291.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6972
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Oct 2025 00:03
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6973View raw event fields
Event Id
E6973
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-25T00:03:46.257964Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12916.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6973
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 Oct 2025 03:39
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6974View raw event fields
Event Id
E6974
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-25T03:39:02.258001Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29947.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6974
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 25 Oct 2025 11:58
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6975View raw event fields
Event Id
E6975
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-25T11:58:09.258038Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6975
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 25 Oct 2025 13:26
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6976View raw event fields
Event Id
E6976
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-25T13:26:09.258075Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6976
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 25 Oct 2025 13:50
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6977View raw event fields
Event Id
E6977
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-25T13:50:09.258112Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6977
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 25 Oct 2025 14:10
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6978View raw event fields
Event Id
E6978
Ticket Id
TCK-1083
Client Id
CLIENT-62
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-25T14:10:09.258149Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6978
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Lwazi Sithole
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
25 Sep 2025 06:00
last Event
25 Sep 2025 19:44
Ticket TCK-1084
Client / account: Lwazi Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Sep 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6979View raw event fields
Event Id
E6979
Ticket Id
TCK-1084
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-25T06:00:00.258186Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6979
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 25 Sep 2025 06:36
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6980View raw event fields
Event Id
E6980
Ticket Id
TCK-1084
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-25T06:36:00.258223Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8349.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6980
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Sep 2025 08:55
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6981View raw event fields
Event Id
E6981
Ticket Id
TCK-1084
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-25T08:55:09.258260Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38276.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6981
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Sep 2025 19:33
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6982View raw event fields
Event Id
E6982
Ticket Id
TCK-1084
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-25T19:33:05.258297Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6982
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Sep 2025 19:44
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6983View raw event fields
Event Id
E6983
Ticket Id
TCK-1084
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-25T19:44:05.258334Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6983
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Willem Nel
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
06 Aug 2025 15:00
last Event
06 Aug 2025 22:10
Ticket TCK-1085
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Aug 2025 15:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6984View raw event fields
Event Id
E6984
Ticket Id
TCK-1085
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-06T15:00:00.258371Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6984
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Aug 2025 15:20
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6985View raw event fields
Event Id
E6985
Ticket Id
TCK-1085
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-06T15:20:00.258408Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4582.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6985
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 06 Aug 2025 16:36
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6986View raw event fields
Event Id
E6986
Ticket Id
TCK-1085
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-06T16:36:22.258445Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19459.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6986
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 06 Aug 2025 22:00
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6987View raw event fields
Event Id
E6987
Ticket Id
TCK-1085
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-06T22:00:41.258482Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6987
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Aug 2025 22:10
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6988View raw event fields
Event Id
E6988
Ticket Id
TCK-1085
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-06T22:10:41.258519Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6988
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
15 Aug 2025 12:00
last Event
17 Aug 2025 07:07
Ticket TCK-1086
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Aug 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6989View raw event fields
Event Id
E6989
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-15T12:00:00.258556Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6989
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 15 Aug 2025 13:09
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6990View raw event fields
Event Id
E6990
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-15T13:09:00.258593Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7851.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6990
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 15 Aug 2025 15:19
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6991View raw event fields
Event Id
E6991
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-15T15:19:51.258630Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29347.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6991
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 15 Aug 2025 23:28
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6992View raw event fields
Event Id
E6992
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-15T23:28:58.258667Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59919.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6992
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Aug 2025 16:07
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6993View raw event fields
Event Id
E6993
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-16T16:07:37.258704Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46305.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6993
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Aug 2025 04:59
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6994View raw event fields
Event Id
E6994
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-17T04:59:22.258741Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5880.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6994
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 Aug 2025 06:37
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6995View raw event fields
Event Id
E6995
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-17T06:37:22.258778Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6995
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 17 Aug 2025 06:52
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6996View raw event fields
Event Id
E6996
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-17T06:52:22.258815Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6996
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 17 Aug 2025 07:07
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6997View raw event fields
Event Id
E6997
Ticket Id
TCK-1086
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-17T07:07:22.258852Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6997
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Mandla Sithole
Staff person
Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
04 Mar 2025 23:00
last Event
05 Mar 2025 06:20
Ticket TCK-1087
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Mar 2025 23:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6998View raw event fields
Event Id
E6998
Ticket Id
TCK-1087
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-04T23:00:00.258889Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6998
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Mar 2025 00:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6999View raw event fields
Event Id
E6999
Ticket Id
TCK-1087
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-05T00:10:00.258926Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2142.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6999
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Mar 2025 00:45
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7000View raw event fields
Event Id
E7000
Ticket Id
TCK-1087
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-05T00:45:42.258963Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4378.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7000
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Mar 2025 01:58
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7001View raw event fields
Event Id
E7001
Ticket Id
TCK-1087
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-03-05T01:58:40.259000Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14853.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7001
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Mar 2025 06:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7002View raw event fields
Event Id
E7002
Ticket Id
TCK-1087
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-05T06:06:13.259037Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7002
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 05 Mar 2025 06:20
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7003View raw event fields
Event Id
E7003
Ticket Id
TCK-1087
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-05T06:20:13.259074Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7003
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
20 Sep 2025 21:00
last Event
21 Sep 2025 09:31
Ticket TCK-1088
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Sep 2025 21:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7004View raw event fields
Event Id
E7004
Ticket Id
TCK-1088
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-20T21:00:00.259111Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7004
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 Sep 2025 21:38
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7005View raw event fields
Event Id
E7005
Ticket Id
TCK-1088
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-20T21:38:00.259148Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18668.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7005
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 21 Sep 2025 02:49
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7006View raw event fields
Event Id
E7006
Ticket Id
TCK-1088
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-21T02:49:08.259185Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6604.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 21 Sep 2025 04:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7007View raw event fields
Event Id
E7007
Ticket Id
TCK-1088
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-21T04:39:12.259222Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16518.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 21 Sep 2025 09:14
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7008View raw event fields
Event Id
E7008
Ticket Id
TCK-1088
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-21T09:14:30.259259Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 21 Sep 2025 09:31
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7009View raw event fields
Event Id
E7009
Ticket Id
TCK-1088
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-21T09:31:30.259296Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
21 Jul 2025 08:00
last Event
21 Jul 2025 22:54
Ticket TCK-1089
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jul 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7010View raw event fields
Event Id
E7010
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-21T08:00:00.259333Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 Jul 2025 08:06
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7011View raw event fields
Event Id
E7011
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-21T08:06:00.259370Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1385.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 21 Jul 2025 08:29
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7012View raw event fields
Event Id
E7012
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-21T08:29:05.259407Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9243.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 21 Jul 2025 11:03
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7013View raw event fields
Event Id
E7013
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-21T11:03:08.259444Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6175.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 21 Jul 2025 12:46
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7014View raw event fields
Event Id
E7014
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-21T12:46:03.259481Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28578.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 21 Jul 2025 20:42
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7015View raw event fields
Event Id
E7015
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-21T20:42:21.259518Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 21 Jul 2025 22:19
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7016View raw event fields
Event Id
E7016
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-21T22:19:21.259555Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 21 Jul 2025 22:48
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7017View raw event fields
Event Id
E7017
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-21T22:48:21.259592Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 21 Jul 2025 22:54
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7018View raw event fields
Event Id
E7018
Ticket Id
TCK-1089
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-21T22:54:21.259629Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
24 Jul 2025 20:00
last Event
25 Jul 2025 13:48
Ticket TCK-1090
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jul 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7019View raw event fields
Event Id
E7019
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-24T20:00:00.259666Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 24 Jul 2025 21:11
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7020View raw event fields
Event Id
E7020
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-24T21:11:00.259703Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6062.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 24 Jul 2025 22:52
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7021View raw event fields
Event Id
E7021
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-24T22:52:02.259740Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6666.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 25 Jul 2025 00:43
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7022View raw event fields
Event Id
E7022
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-25T00:43:08.259777Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8674.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 25 Jul 2025 03:07
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7023View raw event fields
Event Id
E7023
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-25T03:07:42.259814Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30182.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 25 Jul 2025 11:30
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7024View raw event fields
Event Id
E7024
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-25T11:30:44.259851Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 25 Jul 2025 12:58
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7025View raw event fields
Event Id
E7025
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-25T12:58:44.259888Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 25 Jul 2025 13:30
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7026View raw event fields
Event Id
E7026
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-25T13:30:44.259925Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 25 Jul 2025 13:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7027View raw event fields
Event Id
E7027
Ticket Id
TCK-1090
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-25T13:48:44.259962Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Ronel Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
18 Oct 2025 19:00
last Event
19 Oct 2025 13:17
Ticket TCK-1091
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Oct 2025 19:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7028View raw event fields
Event Id
E7028
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-18T19:00:00.259999Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 18 Oct 2025 20:28
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7029View raw event fields
Event Id
E7029
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-18T20:28:00.260036Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3010.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 18 Oct 2025 21:18
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7030View raw event fields
Event Id
E7030
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-18T21:18:10.260073Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4181.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 18 Oct 2025 22:27
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7031View raw event fields
Event Id
E7031
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-18T22:27:51.260110Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13235.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 19 Oct 2025 02:08
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7032View raw event fields
Event Id
E7032
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-19T02:08:26.260147Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33341.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 19 Oct 2025 11:24
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7033View raw event fields
Event Id
E7033
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-19T11:24:07.260184Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 19 Oct 2025 12:15
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7034View raw event fields
Event Id
E7034
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-19T12:15:07.260221Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 19 Oct 2025 12:47
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7035View raw event fields
Event Id
E7035
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-19T12:47:07.260258Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 19 Oct 2025 13:17
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7036View raw event fields
Event Id
E7036
Ticket Id
TCK-1091
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-19T13:17:07.260295Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Susan Kruger
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
24 Jul 2025 20:00
last Event
25 Jul 2025 04:37
Ticket TCK-1092
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jul 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7037View raw event fields
Event Id
E7037
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-24T20:00:00.260332Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Jul 2025 20:34
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7038View raw event fields
Event Id
E7038
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-24T20:34:00.260369Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2619.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Jul 2025 21:17
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7039View raw event fields
Event Id
E7039
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-24T21:17:39.260406Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3946.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 24 Jul 2025 22:23
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7040View raw event fields
Event Id
E7040
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-24T22:23:25.260443Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13428.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Jul 2025 02:07
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7041View raw event fields
Event Id
E7041
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-25T02:07:13.260480Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3749.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Jul 2025 03:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7042View raw event fields
Event Id
E7042
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-25T03:09:42.260517Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 25 Jul 2025 03:47
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7043View raw event fields
Event Id
E7043
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-25T03:47:42.260554Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 25 Jul 2025 04:24
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7044View raw event fields
Event Id
E7044
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-25T04:24:42.260591Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 25 Jul 2025 04:37
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7045View raw event fields
Event Id
E7045
Ticket Id
TCK-1092
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-25T04:37:42.260628Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
16 Sep 2025 14:00
last Event
20 Sep 2025 15:00
Ticket TCK-1093
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Sep 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7046View raw event fields
Event Id
E7046
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-16T14:00:00.260665Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Sep 2025 14:07
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7047View raw event fields
Event Id
E7047
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-16T14:07:00.260702Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22651.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Sep 2025 20:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7048View raw event fields
Event Id
E7048
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-16T20:24:31.260739Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
39309.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 17 Sep 2025 07:19
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7049View raw event fields
Event Id
E7049
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-17T07:19:40.260776Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
89337.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Sep 2025 08:08
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7050View raw event fields
Event Id
E7050
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-18T08:08:37.260813Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
188496.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 Sep 2025 12:30
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7051View raw event fields
Event Id
E7051
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-20T12:30:13.260850Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5640.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 20 Sep 2025 14:04
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7052View raw event fields
Event Id
E7052
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-20T14:04:13.260887Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 20 Sep 2025 14:42
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7053View raw event fields
Event Id
E7053
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-20T14:42:13.260924Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 20 Sep 2025 15:00
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7054View raw event fields
Event Id
E7054
Ticket Id
TCK-1093
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-20T15:00:13.260961Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Lindiwe Sithole
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
12 Jul 2025 19:00
last Event
13 Jul 2025 05:19
Ticket TCK-1094
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Jul 2025 19:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7055View raw event fields
Event Id
E7055
Ticket Id
TCK-1094
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-12T19:00:00.260998Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 12 Jul 2025 19:38
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7056View raw event fields
Event Id
E7056
Ticket Id
TCK-1094
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-12T19:38:00.261035Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6892.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 12 Jul 2025 21:32
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7057View raw event fields
Event Id
E7057
Ticket Id
TCK-1094
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-12T21:32:52.261072Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2119.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 12 Jul 2025 22:08
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7058View raw event fields
Event Id
E7058
Ticket Id
TCK-1094
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-12T22:08:11.261109Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24200.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 13 Jul 2025 04:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7059View raw event fields
Event Id
E7059
Ticket Id
TCK-1094
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-13T04:51:31.261146Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Jul 2025 05:19
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7060View raw event fields
Event Id
E7060
Ticket Id
TCK-1094
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-13T05:19:31.261183Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Kagiso Dlamini
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
01 Nov 2025 03:00
last Event
03 Nov 2025 11:30
Ticket TCK-1095
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Nov 2025 03:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7061View raw event fields
Event Id
E7061
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-01T03:00:00.261220Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Nov 2025 03:16
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7062View raw event fields
Event Id
E7062
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-01T03:16:00.261257Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49324.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Nov 2025 16:58
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7063View raw event fields
Event Id
E7063
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-01T16:58:04.261294Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22683.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Nov 2025 23:16
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7064View raw event fields
Event Id
E7064
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-11-01T23:16:07.261331Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
51948.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Nov 2025 13:41
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7065View raw event fields
Event Id
E7065
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-11-02T13:41:55.261368Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
76983.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 03 Nov 2025 11:04
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7066View raw event fields
Event Id
E7066
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-03T11:04:58.261405Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 03 Nov 2025 11:30
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7067View raw event fields
Event Id
E7067
Ticket Id
TCK-1095
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-03T11:30:58.261442Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Mandla Sithole
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
22 Jun 2025 17:00
last Event
23 Jun 2025 02:04
Ticket TCK-1096
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Jun 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7068View raw event fields
Event Id
E7068
Ticket Id
TCK-1096
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-22T17:00:00.261479Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Jun 2025 17:46
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7069View raw event fields
Event Id
E7069
Ticket Id
TCK-1096
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-22T17:46:00.261516Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1168.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Jun 2025 18:05
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7070View raw event fields
Event Id
E7070
Ticket Id
TCK-1096
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-22T18:05:28.261553Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3975.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7070
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Jun 2025 19:11
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7071View raw event fields
Event Id
E7071
Ticket Id
TCK-1096
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-22T19:11:43.261590Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23156.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7071
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 23 Jun 2025 01:37
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7072View raw event fields
Event Id
E7072
Ticket Id
TCK-1096
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-23T01:37:39.261627Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7072
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 23 Jun 2025 02:04
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7073View raw event fields
Event Id
E7073
Ticket Id
TCK-1096
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-23T02:04:39.261664Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7073
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole