View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 51–75 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Rentia van der Merwe
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
25 Sep 2025 23:00
last Event
26 Sep 2025 18:53
Ticket TCK-1047
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Sep 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6720View raw event fields
Event Id
E6720
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-25T23:00:00.248603Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 26 Sep 2025 00:13
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6721View raw event fields
Event Id
E6721
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-26T00:13:00.248640Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8611.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 26 Sep 2025 02:36
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6722View raw event fields
Event Id
E6722
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-26T02:36:31.248677Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8319.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 26 Sep 2025 04:55
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6723View raw event fields
Event Id
E6723
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-26T04:55:10.248714Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2671.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 26 Sep 2025 05:39
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6724View raw event fields
Event Id
E6724
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-26T05:39:41.248751Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
39288.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 26 Sep 2025 16:34
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6725View raw event fields
Event Id
E6725
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-26T16:34:29.248788Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5880.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 26 Sep 2025 18:12
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6726View raw event fields
Event Id
E6726
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-26T18:12:29.248825Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 26 Sep 2025 18:24
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6727View raw event fields
Event Id
E6727
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-26T18:24:29.248862Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 26 Sep 2025 18:53
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6728View raw event fields
Event Id
E6728
Ticket Id
TCK-1047
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-26T18:53:29.248899Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
03 Feb 2025 00:00
last Event
03 Feb 2025 06:11
Ticket TCK-1048
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Feb 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6729View raw event fields
Event Id
E6729
Ticket Id
TCK-1048
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-03T00:00:00.248936Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 03 Feb 2025 00:45
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6730View raw event fields
Event Id
E6730
Ticket Id
TCK-1048
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-03T00:45:00.248973Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5488.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 03 Feb 2025 02:16
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6731View raw event fields
Event Id
E6731
Ticket Id
TCK-1048
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-03T02:16:28.249010Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13568.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 03 Feb 2025 06:02
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6732View raw event fields
Event Id
E6732
Ticket Id
TCK-1048
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-03T06:02:36.249047Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 03 Feb 2025 06:11
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6733View raw event fields
Event Id
E6733
Ticket Id
TCK-1048
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-03T06:11:36.249084Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
21 Aug 2025 21:00
last Event
22 Aug 2025 14:40
Ticket TCK-1049
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Aug 2025 21:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6734View raw event fields
Event Id
E6734
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-21T21:00:00.249121Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 21 Aug 2025 21:38
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6735View raw event fields
Event Id
E6735
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-21T21:38:00.249158Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5324.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 21 Aug 2025 23:06
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6736View raw event fields
Event Id
E6736
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-21T23:06:44.249195Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10207.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Aug 2025 01:56
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6737View raw event fields
Event Id
E6737
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-22T01:56:51.249232Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11816.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 Aug 2025 05:13
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6738View raw event fields
Event Id
E6738
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-22T05:13:47.249269Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28912.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 22 Aug 2025 13:15
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6739View raw event fields
Event Id
E6739
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-22T13:15:39.249306Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 22 Aug 2025 14:17
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6740View raw event fields
Event Id
E6740
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-22T14:17:39.249343Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 22 Aug 2025 14:27
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6741View raw event fields
Event Id
E6741
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-22T14:27:39.249380Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 22 Aug 2025 14:40
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6742View raw event fields
Event Id
E6742
Ticket Id
TCK-1049
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-22T14:40:39.249417Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
21 May 2025 22:00
last Event
22 May 2025 10:17
Ticket TCK-1050
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 May 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6743View raw event fields
Event Id
E6743
Ticket Id
TCK-1050
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-21T22:00:00.249454Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 May 2025 22:55
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6744View raw event fields
Event Id
E6744
Ticket Id
TCK-1050
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-21T22:55:00.249491Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8193.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 May 2025 01:11
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6745View raw event fields
Event Id
E6745
Ticket Id
TCK-1050
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-22T01:11:33.249528Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31204.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 May 2025 09:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6746View raw event fields
Event Id
E6746
Ticket Id
TCK-1050
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-22T09:51:37.249565Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 May 2025 10:17
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6747View raw event fields
Event Id
E6747
Ticket Id
TCK-1050
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-22T10:17:37.249602Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Palesa Nkosi
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
12 Jul 2025 07:00
last Event
12 Jul 2025 14:55
Ticket TCK-1051
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Jul 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6748View raw event fields
Event Id
E6748
Ticket Id
TCK-1051
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-12T07:00:00.249639Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 12 Jul 2025 07:07
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6749View raw event fields
Event Id
E6749
Ticket Id
TCK-1051
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-12T07:07:00.249676Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10074.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 12 Jul 2025 09:54
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6750View raw event fields
Event Id
E6750
Ticket Id
TCK-1051
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-12T09:54:54.249713Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16979.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 12 Jul 2025 14:37
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6751View raw event fields
Event Id
E6751
Ticket Id
TCK-1051
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-12T14:37:53.249750Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 12 Jul 2025 14:55
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6752View raw event fields
Event Id
E6752
Ticket Id
TCK-1051
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-12T14:55:53.249787Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Taylor
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
09 May 2025 07:00
last Event
09 May 2025 16:07
Ticket TCK-1052
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 May 2025 07:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6753View raw event fields
Event Id
E6753
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-09T07:00:00.249824Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 May 2025 07:26
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6754View raw event fields
Event Id
E6754
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-09T07:26:00.249861Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5007.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 May 2025 08:49
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6755View raw event fields
Event Id
E6755
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-09T08:49:27.249898Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10563.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 May 2025 11:45
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6756View raw event fields
Event Id
E6756
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-09T11:45:30.249935Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2701.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 May 2025 12:30
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6757View raw event fields
Event Id
E6757
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-09T12:30:31.249972Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12042.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 09 May 2025 15:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6758View raw event fields
Event Id
E6758
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-09T15:51:13.250009Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 09 May 2025 16:07
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6759View raw event fields
Event Id
E6759
Ticket Id
TCK-1052
Client Id
CLIENT-52
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-09T16:07:13.250046Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Mokoena
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
27 Dec 2025 17:00
last Event
28 Dec 2025 07:21
Ticket TCK-1053
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Dec 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6760View raw event fields
Event Id
E6760
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-27T17:00:00.250083Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 27 Dec 2025 18:16
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6761View raw event fields
Event Id
E6761
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-27T18:16:00.250120Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1378.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Dec 2025 18:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6762View raw event fields
Event Id
E6762
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-27T18:38:58.250157Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4121.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Dec 2025 19:47
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6763View raw event fields
Event Id
E6763
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-27T19:47:39.250194Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10330.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Dec 2025 22:39
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6764View raw event fields
Event Id
E6764
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-27T22:39:49.250231Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21343.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Dec 2025 04:35
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6765View raw event fields
Event Id
E6765
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-28T04:35:32.250268Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 28 Dec 2025 06:22
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6766View raw event fields
Event Id
E6766
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-28T06:22:32.250305Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 28 Dec 2025 06:57
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6767View raw event fields
Event Id
E6767
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-28T06:57:32.250342Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 28 Dec 2025 07:21
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6768View raw event fields
Event Id
E6768
Ticket Id
TCK-1053
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-28T07:21:32.250379Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
21 Jul 2025 02:00
last Event
21 Jul 2025 07:50
Ticket TCK-1054
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jul 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6769View raw event fields
Event Id
E6769
Ticket Id
TCK-1054
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-21T02:00:00.250416Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 21 Jul 2025 02:38
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6770View raw event fields
Event Id
E6770
Ticket Id
TCK-1054
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-21T02:38:00.250453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1974.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 21 Jul 2025 03:10
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6771View raw event fields
Event Id
E6771
Ticket Id
TCK-1054
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-21T03:10:54.250490Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16474.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 21 Jul 2025 07:45
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6772View raw event fields
Event Id
E6772
Ticket Id
TCK-1054
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-21T07:45:28.250527Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 21 Jul 2025 07:50
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6773View raw event fields
Event Id
E6773
Ticket Id
TCK-1054
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-21T07:50:28.250564Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Thabo Mokoena
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
09 Jan 2025 17:00
last Event
10 Jan 2025 05:37
Ticket TCK-1055
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jan 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6774View raw event fields
Event Id
E6774
Ticket Id
TCK-1055
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-09T17:00:00.250601Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 Jan 2025 17:20
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6775View raw event fields
Event Id
E6775
Ticket Id
TCK-1055
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-09T17:20:00.250638Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16087.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 09 Jan 2025 21:48
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6776View raw event fields
Event Id
E6776
Ticket Id
TCK-1055
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-09T21:48:07.250675Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8749.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Jan 2025 00:13
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6777View raw event fields
Event Id
E6777
Ticket Id
TCK-1055
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-01-10T00:13:56.250712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18999.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 Jan 2025 05:30
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6778View raw event fields
Event Id
E6778
Ticket Id
TCK-1055
Client Id
CLIENT-37
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-10T05:30:35.250749Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 10 Jan 2025 05:37
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6779View raw event fields
Event Id
E6779
Ticket Id
TCK-1055
Client Id
CLIENT-37
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-10T05:37:35.250786Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Mark Turner
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
03 Jun 2025 23:00
last Event
07 Jun 2025 15:05
Ticket TCK-1056
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jun 2025 23:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6780View raw event fields
Event Id
E6780
Ticket Id
TCK-1056
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-03T23:00:00.250823Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Jun 2025 23:29
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6781View raw event fields
Event Id
E6781
Ticket Id
TCK-1056
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-03T23:29:00.250860Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
55255.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Jun 2025 14:49
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6782View raw event fields
Event Id
E6782
Ticket Id
TCK-1056
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-04T14:49:55.250897Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16859.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Jun 2025 19:30
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6783View raw event fields
Event Id
E6783
Ticket Id
TCK-1056
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-06-04T19:30:54.250934Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
242219.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 07 Jun 2025 14:47
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6784View raw event fields
Event Id
E6784
Ticket Id
TCK-1056
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T14:47:53.250971Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 07 Jun 2025 15:05
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6785View raw event fields
Event Id
E6785
Ticket Id
TCK-1056
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T15:05:53.251008Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Hughes
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
08 Jul 2025 12:00
last Event
08 Jul 2025 21:51
Ticket TCK-1057
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Jul 2025 12:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6786View raw event fields
Event Id
E6786
Ticket Id
TCK-1057
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-08T12:00:00.251045Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 08 Jul 2025 12:24
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6787View raw event fields
Event Id
E6787
Ticket Id
TCK-1057
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-08T12:24:00.251082Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13863.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 Jul 2025 16:15
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6788View raw event fields
Event Id
E6788
Ticket Id
TCK-1057
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-08T16:15:03.251119Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2101.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 08 Jul 2025 16:50
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6789View raw event fields
Event Id
E6789
Ticket Id
TCK-1057
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-08T16:50:04.251156Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17529.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 08 Jul 2025 21:42
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6790View raw event fields
Event Id
E6790
Ticket Id
TCK-1057
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-08T21:42:13.251193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 08 Jul 2025 21:51
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6791View raw event fields
Event Id
E6791
Ticket Id
TCK-1057
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-08T21:51:13.251230Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Peter Taylor
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
10 Oct 2025 01:00
last Event
10 Oct 2025 16:38
Ticket TCK-1058
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Oct 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6792View raw event fields
Event Id
E6792
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-10T01:00:00.251267Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 Oct 2025 02:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6793View raw event fields
Event Id
E6793
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-10T02:26:00.251304Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13085.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 10 Oct 2025 06:04
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6794View raw event fields
Event Id
E6794
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-10T06:04:05.251341Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4184.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 10 Oct 2025 07:13
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6795View raw event fields
Event Id
E6795
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-10T07:13:49.251378Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8708.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 10 Oct 2025 09:38
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6796View raw event fields
Event Id
E6796
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-10T09:38:57.251415Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
24729.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 10 Oct 2025 16:31
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6797View raw event fields
Event Id
E6797
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-10T16:31:06.251452Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 10 Oct 2025 16:38
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6798View raw event fields
Event Id
E6798
Ticket Id
TCK-1058
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-10T16:38:06.251489Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Clarke
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
24 Jun 2025 11:00
last Event
24 Jun 2025 23:22
Ticket TCK-1059
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jun 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6799View raw event fields
Event Id
E6799
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-24T11:00:00.251526Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 24 Jun 2025 12:13
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6800View raw event fields
Event Id
E6800
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-24T12:13:00.251563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6032.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 24 Jun 2025 13:53
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6801View raw event fields
Event Id
E6801
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-24T13:53:32.251600Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9991.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 24 Jun 2025 16:40
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6802View raw event fields
Event Id
E6802
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-24T16:40:03.251637Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7480.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 24 Jun 2025 18:44
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6803View raw event fields
Event Id
E6803
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-06-24T18:44:43.251674Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15706.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 24 Jun 2025 23:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6804View raw event fields
Event Id
E6804
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-24T23:06:29.251711Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 24 Jun 2025 23:22
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6805View raw event fields
Event Id
E6805
Ticket Id
TCK-1059
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-24T23:22:29.251748Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Kate Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
14 Sep 2025 07:00
last Event
14 Sep 2025 17:52
Ticket TCK-1060
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Sep 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6806View raw event fields
Event Id
E6806
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-14T07:00:00.251785Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 14 Sep 2025 07:10
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6807View raw event fields
Event Id
E6807
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-14T07:10:00.251822Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7400.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 14 Sep 2025 09:13
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6808View raw event fields
Event Id
E6808
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-14T09:13:20.251859Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4173.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 14 Sep 2025 10:22
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6809View raw event fields
Event Id
E6809
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-14T10:22:53.251896Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4447.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 14 Sep 2025 11:37
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6810View raw event fields
Event Id
E6810
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-14T11:37:00.251933Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15215.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 14 Sep 2025 15:50
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6811View raw event fields
Event Id
E6811
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-14T15:50:35.251970Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 14 Sep 2025 17:01
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6812View raw event fields
Event Id
E6812
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-14T17:01:35.252007Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 14 Sep 2025 17:22
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6813View raw event fields
Event Id
E6813
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-14T17:22:35.252044Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 14 Sep 2025 17:52
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6814View raw event fields
Event Id
E6814
Ticket Id
TCK-1060
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-14T17:52:35.252081Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Peter Taylor
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
07 Aug 2025 15:00
last Event
08 Aug 2025 06:09
Ticket TCK-1061
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Aug 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6815View raw event fields
Event Id
E6815
Ticket Id
TCK-1061
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-07T15:00:00.252118Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 07 Aug 2025 16:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6816View raw event fields
Event Id
E6816
Ticket Id
TCK-1061
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-07T16:13:00.252155Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17134.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 07 Aug 2025 20:58
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6817View raw event fields
Event Id
E6817
Ticket Id
TCK-1061
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-07T20:58:34.252192Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32404.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 08 Aug 2025 05:58
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6818View raw event fields
Event Id
E6818
Ticket Id
TCK-1061
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T05:58:38.252229Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 08 Aug 2025 06:09
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6819View raw event fields
Event Id
E6819
Ticket Id
TCK-1061
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T06:09:38.252266Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Baker
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
09 Mar 2025 04:00
last Event
09 Mar 2025 17:19
Ticket TCK-1062
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Mar 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6820View raw event fields
Event Id
E6820
Ticket Id
TCK-1062
Client Id
CLIENT-39
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-09T04:00:00.252303Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 09 Mar 2025 04:41
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6821View raw event fields
Event Id
E6821
Ticket Id
TCK-1062
Client Id
CLIENT-39
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-09T04:41:00.252340Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12474.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 09 Mar 2025 08:08
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6822View raw event fields
Event Id
E6822
Ticket Id
TCK-1062
Client Id
CLIENT-39
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-09T08:08:54.252377Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9677.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Mar 2025 10:50
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6823View raw event fields
Event Id
E6823
Ticket Id
TCK-1062
Client Id
CLIENT-39
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-03-09T10:50:11.252414Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22081.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Mar 2025 16:58
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6824View raw event fields
Event Id
E6824
Ticket Id
TCK-1062
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-09T16:58:12.252451Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 09 Mar 2025 17:19
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6825View raw event fields
Event Id
E6825
Ticket Id
TCK-1062
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-09T17:19:12.252488Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Stefan Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
01 Jul 2025 18:00
last Event
02 Jul 2025 12:04
Ticket TCK-1063
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Jul 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6826View raw event fields
Event Id
E6826
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-01T18:00:00.252525Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Jul 2025 18:17
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6827View raw event fields
Event Id
E6827
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-01T18:17:00.252562Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5732.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Jul 2025 19:52
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6828View raw event fields
Event Id
E6828
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-01T19:52:32.252599Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3214.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Jul 2025 20:46
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6829View raw event fields
Event Id
E6829
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-01T20:46:06.252636Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13620.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Jul 2025 00:33
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6830View raw event fields
Event Id
E6830
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-02T00:33:06.252673Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33990.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 02 Jul 2025 09:59
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6831View raw event fields
Event Id
E6831
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-02T09:59:36.252710Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6831
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 02 Jul 2025 11:07
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6832View raw event fields
Event Id
E6832
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-02T11:07:36.252747Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6832
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 02 Jul 2025 11:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6833View raw event fields
Event Id
E6833
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-02T11:43:36.252784Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6833
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 02 Jul 2025 12:04
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6834View raw event fields
Event Id
E6834
Ticket Id
TCK-1063
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-02T12:04:36.252821Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6834
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
19 May 2025 20:00
last Event
20 May 2025 06:29
Ticket TCK-1064
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 May 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6835View raw event fields
Event Id
E6835
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-19T20:00:00.252858Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6835
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 May 2025 20:23
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6836View raw event fields
Event Id
E6836
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-19T20:23:00.252895Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5304.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6836
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 May 2025 21:51
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6837View raw event fields
Event Id
E6837
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-19T21:51:24.252932Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9441.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6837
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 20 May 2025 00:28
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6838View raw event fields
Event Id
E6838
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-20T00:28:45.252969Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5479.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6838
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 20 May 2025 02:00
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6839View raw event fields
Event Id
E6839
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-20T02:00:04.253006Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10180.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6839
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 May 2025 04:49
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6840View raw event fields
Event Id
E6840
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-20T04:49:44.253043Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6840
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 20 May 2025 05:38
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6841View raw event fields
Event Id
E6841
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-20T05:38:44.253080Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6841
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 20 May 2025 06:00
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6842View raw event fields
Event Id
E6842
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-20T06:00:44.253117Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6842
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 20 May 2025 06:29
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6843View raw event fields
Event Id
E6843
Ticket Id
TCK-1064
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-20T06:29:44.253154Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6843
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
24 Sep 2025 03:00
last Event
24 Sep 2025 17:21
Ticket TCK-1065
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Sep 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6844View raw event fields
Event Id
E6844
Ticket Id
TCK-1065
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-24T03:00:00.253191Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6844
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 24 Sep 2025 03:44
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6845View raw event fields
Event Id
E6845
Ticket Id
TCK-1065
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-24T03:44:00.253228Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14651.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6845
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 24 Sep 2025 07:48
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6846View raw event fields
Event Id
E6846
Ticket Id
TCK-1065
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-24T07:48:11.253265Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33637.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6846
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 24 Sep 2025 17:08
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6847View raw event fields
Event Id
E6847
Ticket Id
TCK-1065
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-24T17:08:48.253302Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6847
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 24 Sep 2025 17:21
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6848View raw event fields
Event Id
E6848
Ticket Id
TCK-1065
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-24T17:21:48.253339Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6848
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Joubert
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
10 Nov 2025 15:00
last Event
11 Nov 2025 05:08
Ticket TCK-1066
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Nov 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6849View raw event fields
Event Id
E6849
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-10T15:00:00.253376Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6849
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 10 Nov 2025 15:43
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6850View raw event fields
Event Id
E6850
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-10T15:43:00.253413Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11320.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6850
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Nov 2025 18:51
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6851View raw event fields
Event Id
E6851
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-10T18:51:40.253450Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9764.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6851
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Nov 2025 21:34
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6852View raw event fields
Event Id
E6852
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-11-10T21:34:24.253487Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9955.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6852
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 11 Nov 2025 00:20
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6853View raw event fields
Event Id
E6853
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-11T00:20:19.253524Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
16210.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6853
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 11 Nov 2025 04:50
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6854View raw event fields
Event Id
E6854
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-11T04:50:29.253561Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6854
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 11 Nov 2025 05:08
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6855View raw event fields
Event Id
E6855
Ticket Id
TCK-1066
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-11T05:08:29.253598Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6855
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
05 Feb 2025 05:00
last Event
05 Feb 2025 15:00
Ticket TCK-1067
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6856View raw event fields
Event Id
E6856
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T05:00:00.253635Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6856
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 05 Feb 2025 05:32
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6857View raw event fields
Event Id
E6857
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T05:32:00.253672Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2056.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6857
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 05 Feb 2025 06:06
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6858View raw event fields
Event Id
E6858
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-05T06:06:16.253709Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5375.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6858
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 05 Feb 2025 07:35
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6859View raw event fields
Event Id
E6859
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-05T07:35:51.253746Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4475.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6859
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 05 Feb 2025 08:50
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6860View raw event fields
Event Id
E6860
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-05T08:50:26.253783Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13955.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6860
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 05 Feb 2025 12:43
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6861View raw event fields
Event Id
E6861
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-05T12:43:01.253820Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6861
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 05 Feb 2025 14:10
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6862View raw event fields
Event Id
E6862
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-05T14:10:01.253857Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6862
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 05 Feb 2025 14:40
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6863View raw event fields
Event Id
E6863
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-05T14:40:01.253894Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6863
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 05 Feb 2025 15:00
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6864View raw event fields
Event Id
E6864
Ticket Id
TCK-1067
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-05T15:00:01.253931Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6864
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
06 Jun 2025 01:00
last Event
06 Jun 2025 11:44
Ticket TCK-1068
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jun 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6865View raw event fields
Event Id
E6865
Ticket Id
TCK-1068
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-06T01:00:00.253968Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6865
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Jun 2025 02:07
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6866View raw event fields
Event Id
E6866
Ticket Id
TCK-1068
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-06T02:07:00.254005Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12982.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6866
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 06 Jun 2025 05:43
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6867View raw event fields
Event Id
E6867
Ticket Id
TCK-1068
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-06T05:43:22.254042Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5398.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6867
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 06 Jun 2025 07:13
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6868View raw event fields
Event Id
E6868
Ticket Id
TCK-1068
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-06-06T07:13:20.254079Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15905.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6868
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Jun 2025 11:38
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6869View raw event fields
Event Id
E6869
Ticket Id
TCK-1068
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-06T11:38:25.254116Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6869
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 06 Jun 2025 11:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6870View raw event fields
Event Id
E6870
Ticket Id
TCK-1068
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-06T11:44:25.254153Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6870
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Nomvula Mbeki
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
16 Jun 2025 13:00
last Event
17 Jun 2025 02:09
Ticket TCK-1069
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jun 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6871View raw event fields
Event Id
E6871
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-16T13:00:00.254190Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6871
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 16 Jun 2025 14:09
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6872View raw event fields
Event Id
E6872
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-16T14:09:00.254227Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13785.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6872
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 16 Jun 2025 17:58
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6873View raw event fields
Event Id
E6873
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-16T17:58:45.254264Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7037.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6873
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 16 Jun 2025 19:56
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6874View raw event fields
Event Id
E6874
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-16T19:56:02.254301Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8305.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6874
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 16 Jun 2025 22:14
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6875View raw event fields
Event Id
E6875
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-06-16T22:14:27.254338Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
12676.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6875
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 17 Jun 2025 01:45
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6876View raw event fields
Event Id
E6876
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-17T01:45:43.254375Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6876
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 17 Jun 2025 02:09
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6877View raw event fields
Event Id
E6877
Ticket Id
TCK-1069
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-17T02:09:43.254412Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6877
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Fourie
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
21 Oct 2025 05:00
last Event
21 Oct 2025 13:38
Ticket TCK-1070
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Oct 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6878View raw event fields
Event Id
E6878
Ticket Id
TCK-1070
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-21T05:00:00.254449Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6878
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Oct 2025 05:19
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6879View raw event fields
Event Id
E6879
Ticket Id
TCK-1070
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-21T05:19:00.254486Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1891.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6879
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Oct 2025 05:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6880View raw event fields
Event Id
E6880
Ticket Id
TCK-1070
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-21T05:50:31.254523Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6880
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Oct 2025 13:17
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6881View raw event fields
Event Id
E6881
Ticket Id
TCK-1070
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-21T13:17:11.254560Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6881
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Oct 2025 13:38
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6882View raw event fields
Event Id
E6882
Ticket Id
TCK-1070
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-21T13:38:11.254597Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6882
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
06 May 2025 08:00
last Event
06 May 2025 18:47
Ticket TCK-1071
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 May 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6883View raw event fields
Event Id
E6883
Ticket Id
TCK-1071
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-06T08:00:00.254634Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6883
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 06 May 2025 09:27
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6884View raw event fields
Event Id
E6884
Ticket Id
TCK-1071
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-06T09:27:00.254671Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18692.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6884
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 May 2025 14:38
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6885View raw event fields
Event Id
E6885
Ticket Id
TCK-1071
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-06T14:38:32.254708Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13772.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 May 2025 18:28
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6886View raw event fields
Event Id
E6886
Ticket Id
TCK-1071
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-06T18:28:04.254745Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 May 2025 18:47
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6887View raw event fields
Event Id
E6887
Ticket Id
TCK-1071
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-06T18:47:04.254782Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena