View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1226–1250 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
24 May 2025 01:00
last Event
24 May 2025 13:21
Ticket TCK-903
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 May 2025 01:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5719View raw event fields
Event Id
E5719
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-24T01:00:00.211566Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5719
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 24 May 2025 02:12
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5720View raw event fields
Event Id
E5720
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-24T02:12:00.211603Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7934.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 24 May 2025 04:24
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5721View raw event fields
Event Id
E5721
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-24T04:24:14.211640Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 24 May 2025 06:42
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5722View raw event fields
Event Id
E5722
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-24T06:42:14.211677Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10558.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 24 May 2025 09:38
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5723View raw event fields
Event Id
E5723
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-24T09:38:12.211714Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7883.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 24 May 2025 11:49
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5724View raw event fields
Event Id
E5724
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-24T11:49:35.211751Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 24 May 2025 12:46
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5725View raw event fields
Event Id
E5725
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-24T12:46:35.211788Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 24 May 2025 12:57
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5726View raw event fields
Event Id
E5726
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-24T12:57:35.211825Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 24 May 2025 13:21
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5727View raw event fields
Event Id
E5727
Ticket Id
TCK-903
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-24T13:21:35.211862Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
09 Mar 2025 17:00
last Event
10 Mar 2025 09:24
Ticket TCK-904
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Mar 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5728View raw event fields
Event Id
E5728
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-09T17:00:00.211899Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Mar 2025 18:24
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5729View raw event fields
Event Id
E5729
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-09T18:24:00.211936Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
953.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Mar 2025 18:39
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5730View raw event fields
Event Id
E5730
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-09T18:39:53.211973Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7723.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 Mar 2025 20:48
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5731View raw event fields
Event Id
E5731
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-09T20:48:36.212010Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2246.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 Mar 2025 21:26
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5732View raw event fields
Event Id
E5732
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-09T21:26:02.212047Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34201.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 10 Mar 2025 06:56
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5733View raw event fields
Event Id
E5733
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-10T06:56:03.212084Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5880.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 10 Mar 2025 08:34
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5734View raw event fields
Event Id
E5734
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-10T08:34:03.212121Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 10 Mar 2025 08:57
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5735View raw event fields
Event Id
E5735
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-10T08:57:03.212158Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 10 Mar 2025 09:24
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5736View raw event fields
Event Id
E5736
Ticket Id
TCK-904
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-10T09:24:03.212195Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Laura Hughes
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
15 Jun 2025 06:00
last Event
15 Jun 2025 11:02
Ticket TCK-905
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Jun 2025 06:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5737View raw event fields
Event Id
E5737
Ticket Id
TCK-905
Client Id
CLIENT-11
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-15T06:00:00.212232Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 15 Jun 2025 06:34
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5738View raw event fields
Event Id
E5738
Ticket Id
TCK-905
Client Id
CLIENT-11
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-15T06:34:00.212269Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5386.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Jun 2025 08:03
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5739View raw event fields
Event Id
E5739
Ticket Id
TCK-905
Client Id
CLIENT-11
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-15T08:03:46.212306Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3708.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Jun 2025 09:05
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5740View raw event fields
Event Id
E5740
Ticket Id
TCK-905
Client Id
CLIENT-11
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-15T09:05:34.212343Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6453.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Jun 2025 10:53
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5741View raw event fields
Event Id
E5741
Ticket Id
TCK-905
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-15T10:53:07.212380Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 15 Jun 2025 11:02
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5742View raw event fields
Event Id
E5742
Ticket Id
TCK-905
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-15T11:02:07.212417Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Mandla Sithole
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
11 Sep 2025 22:00
last Event
12 Sep 2025 11:50
Ticket TCK-906
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Sep 2025 22:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5743View raw event fields
Event Id
E5743
Ticket Id
TCK-906
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-11T22:00:00.212454Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 11 Sep 2025 22:53
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5744View raw event fields
Event Id
E5744
Ticket Id
TCK-906
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-11T22:53:00.212491Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9403.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 12 Sep 2025 01:29
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5745View raw event fields
Event Id
E5745
Ticket Id
TCK-906
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-12T01:29:43.212528Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35737.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 12 Sep 2025 11:25
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5746View raw event fields
Event Id
E5746
Ticket Id
TCK-906
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-12T11:25:20.212565Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 12 Sep 2025 11:50
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5747View raw event fields
Event Id
E5747
Ticket Id
TCK-906
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-12T11:50:20.212602Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia Pretorius
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
28 Feb 2025 21:00
last Event
01 Mar 2025 16:57
Ticket TCK-907
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Feb 2025 21:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5748View raw event fields
Event Id
E5748
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-28T21:00:00.212639Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Feb 2025 21:40
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5749View raw event fields
Event Id
E5749
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-28T21:40:00.212676Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16590.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Mar 2025 02:16
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5750View raw event fields
Event Id
E5750
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T02:16:30.212713Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5614.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Mar 2025 03:50
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5751View raw event fields
Event Id
E5751
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-03-01T03:50:04.212750Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9491.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 Mar 2025 06:28
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5752View raw event fields
Event Id
E5752
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-03-01T06:28:15.212787Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37480.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 01 Mar 2025 16:52
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5753View raw event fields
Event Id
E5753
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-01T16:52:55.212824Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 01 Mar 2025 16:57
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5754View raw event fields
Event Id
E5754
Ticket Id
TCK-907
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-01T16:57:55.212861Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Clarke
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
14 Dec 2025 21:00
last Event
15 Dec 2025 06:52
Ticket TCK-908
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Dec 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5755View raw event fields
Event Id
E5755
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-14T21:00:00.212898Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 14 Dec 2025 22:27
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5756View raw event fields
Event Id
E5756
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-14T22:27:00.212935Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5639.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 15 Dec 2025 00:00
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5757View raw event fields
Event Id
E5757
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-15T00:00:59.212972Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6310.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 15 Dec 2025 01:46
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5758View raw event fields
Event Id
E5758
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-15T01:46:09.213009Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11797.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 15 Dec 2025 05:02
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5759View raw event fields
Event Id
E5759
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-15T05:02:46.213046Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5297.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Dec 2025 06:31
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5760View raw event fields
Event Id
E5760
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-15T06:31:03.213083Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 15 Dec 2025 06:52
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5761View raw event fields
Event Id
E5761
Ticket Id
TCK-908
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-15T06:52:03.213120Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
01 Jul 2025 23:00
last Event
02 Jul 2025 06:18
Ticket TCK-909
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Jul 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5762View raw event fields
Event Id
E5762
Ticket Id
TCK-909
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-01T23:00:00.213157Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Jul 2025 23:05
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5763View raw event fields
Event Id
E5763
Ticket Id
TCK-909
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-01T23:05:00.213194Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1345.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Jul 2025 23:27
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5764View raw event fields
Event Id
E5764
Ticket Id
TCK-909
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-01T23:27:25.213231Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23152.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Jul 2025 05:53
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5765View raw event fields
Event Id
E5765
Ticket Id
TCK-909
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-02T05:53:17.213268Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Jul 2025 06:18
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5766View raw event fields
Event Id
E5766
Ticket Id
TCK-909
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-02T06:18:17.213305Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Mandla Sithole
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
16 May 2025 04:00
last Event
16 May 2025 16:35
Ticket TCK-910
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 May 2025 04:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5767View raw event fields
Event Id
E5767
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-16T04:00:00.213342Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 16 May 2025 05:24
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5768View raw event fields
Event Id
E5768
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-16T05:24:00.213379Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5070.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 16 May 2025 06:48
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5769View raw event fields
Event Id
E5769
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-16T06:48:30.213416Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10353.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 16 May 2025 09:41
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5770View raw event fields
Event Id
E5770
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-16T09:41:03.213453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5089.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 16 May 2025 11:05
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5771View raw event fields
Event Id
E5771
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-16T11:05:52.213490Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14243.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 16 May 2025 15:03
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5772View raw event fields
Event Id
E5772
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-16T15:03:15.213527Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 16 May 2025 16:14
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5773View raw event fields
Event Id
E5773
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-16T16:14:15.213564Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 16 May 2025 16:25
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5774View raw event fields
Event Id
E5774
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-16T16:25:15.213601Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 16 May 2025 16:35
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5775View raw event fields
Event Id
E5775
Ticket Id
TCK-910
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-16T16:35:15.213638Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
09 Aug 2025 17:00
last Event
10 Aug 2025 07:34
Ticket TCK-911
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Aug 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5776View raw event fields
Event Id
E5776
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-09T17:00:00.213675Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 Aug 2025 17:34
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5777View raw event fields
Event Id
E5777
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-09T17:34:00.213712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7437.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 09 Aug 2025 19:37
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5778View raw event fields
Event Id
E5778
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-09T19:37:57.213749Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8259.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 Aug 2025 21:55
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5779View raw event fields
Event Id
E5779
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-09T21:55:36.213786Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6118.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 09 Aug 2025 23:37
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5780View raw event fields
Event Id
E5780
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-09T23:37:34.213823Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18559.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 10 Aug 2025 04:46
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5781View raw event fields
Event Id
E5781
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-10T04:46:53.213860Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 10 Aug 2025 06:56
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5782View raw event fields
Event Id
E5782
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-10T06:56:53.213897Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 10 Aug 2025 07:25
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5783View raw event fields
Event Id
E5783
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-10T07:25:53.213934Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 10 Aug 2025 07:34
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5784View raw event fields
Event Id
E5784
Ticket Id
TCK-911
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-10T07:34:53.213971Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Nokuthula Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
25 Sep 2025 02:00
last Event
28 Sep 2025 08:58
Ticket TCK-912
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Sep 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5785View raw event fields
Event Id
E5785
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-25T02:00:00.214008Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 25 Sep 2025 02:13
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5786View raw event fields
Event Id
E5786
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-25T02:13:00.214045Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27171.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 25 Sep 2025 09:45
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5787View raw event fields
Event Id
E5787
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-25T09:45:51.214082Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
60088.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 26 Sep 2025 02:27
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5788View raw event fields
Event Id
E5788
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-26T02:27:19.214119Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32227.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 26 Sep 2025 11:24
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5789View raw event fields
Event Id
E5789
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-26T11:24:26.214156Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
156462.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 28 Sep 2025 06:52
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5790View raw event fields
Event Id
E5790
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-28T06:52:08.214193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5580.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 28 Sep 2025 08:25
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5791View raw event fields
Event Id
E5791
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-28T08:25:08.214230Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 28 Sep 2025 08:52
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5792View raw event fields
Event Id
E5792
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-28T08:52:08.214267Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 28 Sep 2025 08:58
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5793View raw event fields
Event Id
E5793
Ticket Id
TCK-912
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-28T08:58:08.214304Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Ronel Fourie
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
14 Feb 2025 20:00
last Event
16 Feb 2025 18:34
Ticket TCK-913
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Feb 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5794View raw event fields
Event Id
E5794
Ticket Id
TCK-913
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-14T20:00:00.214341Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Feb 2025 20:18
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5795View raw event fields
Event Id
E5795
Ticket Id
TCK-913
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-14T20:18:00.214378Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
71974.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Feb 2025 16:17
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5796View raw event fields
Event Id
E5796
Ticket Id
TCK-913
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-15T16:17:34.214415Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
94285.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 16 Feb 2025 18:28
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5797View raw event fields
Event Id
E5797
Ticket Id
TCK-913
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-16T18:28:59.214452Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 16 Feb 2025 18:34
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5798View raw event fields
Event Id
E5798
Ticket Id
TCK-913
Client Id
CLIENT-13
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-16T18:34:59.214489Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Cooper
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Strand
First Event
09 Apr 2025 09:00
last Event
09 Apr 2025 15:41
Ticket TCK-914
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Apr 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5799View raw event fields
Event Id
E5799
Ticket Id
TCK-914
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-09T09:00:00.214526Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 09 Apr 2025 10:07
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5800View raw event fields
Event Id
E5800
Ticket Id
TCK-914
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-09T10:07:00.214563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1289.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 09 Apr 2025 10:28
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5801View raw event fields
Event Id
E5801
Ticket Id
TCK-914
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-09T10:28:29.214600Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10395.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 09 Apr 2025 13:21
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5802View raw event fields
Event Id
E5802
Ticket Id
TCK-914
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-04-09T13:21:44.214637Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7463.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 09 Apr 2025 15:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5803View raw event fields
Event Id
E5803
Ticket Id
TCK-914
Client Id
CLIENT-23
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-09T15:26:07.214674Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 09 Apr 2025 15:41
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5804View raw event fields
Event Id
E5804
Ticket Id
TCK-914
Client Id
CLIENT-23
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-09T15:41:07.214711Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Nomvula Mbeki
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
23 Dec 2025 07:00
last Event
23 Dec 2025 18:15
Ticket TCK-915
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Dec 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5805View raw event fields
Event Id
E5805
Ticket Id
TCK-915
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-23T07:00:00.214748Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 23 Dec 2025 07:48
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5806View raw event fields
Event Id
E5806
Ticket Id
TCK-915
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-23T07:48:00.214785Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15067.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 23 Dec 2025 11:59
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5807View raw event fields
Event Id
E5807
Ticket Id
TCK-915
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-23T11:59:07.214822Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21112.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 23 Dec 2025 17:50
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5808View raw event fields
Event Id
E5808
Ticket Id
TCK-915
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-23T17:50:59.214859Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Dec 2025 18:15
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5809View raw event fields
Event Id
E5809
Ticket Id
TCK-915
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-23T18:15:59.214896Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
18 Dec 2025 14:00
last Event
18 Dec 2025 21:18
Ticket TCK-916
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Dec 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5810View raw event fields
Event Id
E5810
Ticket Id
TCK-916
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-18T14:00:00.214933Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Dec 2025 14:40
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5811View raw event fields
Event Id
E5811
Ticket Id
TCK-916
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-18T14:40:00.214970Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13109.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Dec 2025 18:18
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5812View raw event fields
Event Id
E5812
Ticket Id
TCK-916
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-18T18:18:29.215007Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10488.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Dec 2025 21:13
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5813View raw event fields
Event Id
E5813
Ticket Id
TCK-916
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-18T21:13:17.215044Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Dec 2025 21:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5814View raw event fields
Event Id
E5814
Ticket Id
TCK-916
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-18T21:18:17.215081Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
David Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
28 Aug 2025 14:00
last Event
29 Aug 2025 01:10
Ticket TCK-917
Client / account: David Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Aug 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5815View raw event fields
Event Id
E5815
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-28T14:00:00.215118Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Aug 2025 15:00
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5816View raw event fields
Event Id
E5816
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-28T15:00:00.215155Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2114.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Aug 2025 15:35
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5817View raw event fields
Event Id
E5817
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-28T15:35:14.215192Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7425.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Aug 2025 17:38
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5818View raw event fields
Event Id
E5818
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-28T17:38:59.215229Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5732.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Aug 2025 19:14
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5819View raw event fields
Event Id
E5819
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-28T19:14:31.215266Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16013.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Aug 2025 23:41
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5820View raw event fields
Event Id
E5820
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-28T23:41:24.215303Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 29 Aug 2025 00:39
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5821View raw event fields
Event Id
E5821
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-29T00:39:24.215340Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 29 Aug 2025 01:01
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5822View raw event fields
Event Id
E5822
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-29T01:01:24.215377Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 29 Aug 2025 01:10
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5823View raw event fields
Event Id
E5823
Ticket Id
TCK-917
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-29T01:10:24.215414Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
11 Sep 2025 12:00
last Event
11 Sep 2025 21:50
Ticket TCK-918
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Sep 2025 12:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5824View raw event fields
Event Id
E5824
Ticket Id
TCK-918
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-11T12:00:00.215451Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 11 Sep 2025 13:20
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5825View raw event fields
Event Id
E5825
Ticket Id
TCK-918
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-11T13:20:00.215488Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7532.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 11 Sep 2025 15:25
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5826View raw event fields
Event Id
E5826
Ticket Id
TCK-918
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-11T15:25:32.215525Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21666.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 11 Sep 2025 21:26
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5827View raw event fields
Event Id
E5827
Ticket Id
TCK-918
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-11T21:26:38.215562Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 11 Sep 2025 21:50
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5828View raw event fields
Event Id
E5828
Ticket Id
TCK-918
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-11T21:50:38.215599Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
06 Dec 2025 14:00
last Event
06 Dec 2025 20:31
Ticket TCK-919
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Dec 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5829View raw event fields
Event Id
E5829
Ticket Id
TCK-919
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-06T14:00:00.215636Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 06 Dec 2025 14:39
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5830View raw event fields
Event Id
E5830
Ticket Id
TCK-919
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-06T14:39:00.215673Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2444.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 06 Dec 2025 15:19
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5831View raw event fields
Event Id
E5831
Ticket Id
TCK-919
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-06T15:19:44.215710Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17656.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5831
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 06 Dec 2025 20:14
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5832View raw event fields
Event Id
E5832
Ticket Id
TCK-919
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-06T20:14:00.215747Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5832
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 06 Dec 2025 20:31
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5833View raw event fields
Event Id
E5833
Ticket Id
TCK-919
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-06T20:31:00.215784Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5833
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Smith
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
17 May 2025 20:00
last Event
18 May 2025 07:26
Ticket TCK-920
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 May 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5834View raw event fields
Event Id
E5834
Ticket Id
TCK-920
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-17T20:00:00.215821Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5834
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 17 May 2025 20:27
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5835View raw event fields
Event Id
E5835
Ticket Id
TCK-920
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-17T20:27:00.215858Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14298.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5835
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 May 2025 00:25
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5836View raw event fields
Event Id
E5836
Ticket Id
TCK-920
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-18T00:25:18.215895Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24804.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5836
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 18 May 2025 07:18
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5837View raw event fields
Event Id
E5837
Ticket Id
TCK-920
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-18T07:18:42.215932Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5837
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 18 May 2025 07:26
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5838View raw event fields
Event Id
E5838
Ticket Id
TCK-920
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-18T07:26:42.215969Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5838
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Susan Kruger
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
09 Dec 2025 17:00
last Event
09 Dec 2025 21:42
Ticket TCK-921
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Dec 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5839View raw event fields
Event Id
E5839
Ticket Id
TCK-921
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-09T17:00:00.216006Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5839
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Dec 2025 18:12
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5840View raw event fields
Event Id
E5840
Ticket Id
TCK-921
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-09T18:12:00.216043Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
851.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5840
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Dec 2025 18:26
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5841View raw event fields
Event Id
E5841
Ticket Id
TCK-921
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-09T18:26:11.216080Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10027.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5841
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 Dec 2025 21:13
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5842View raw event fields
Event Id
E5842
Ticket Id
TCK-921
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-09T21:13:18.216117Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5842
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 Dec 2025 21:42
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5843View raw event fields
Event Id
E5843
Ticket Id
TCK-921
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-09T21:42:18.216154Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5843
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
06 Jun 2025 00:00
last Event
06 Jun 2025 07:24
Ticket TCK-922
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jun 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5844View raw event fields
Event Id
E5844
Ticket Id
TCK-922
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-06T00:00:00.216191Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5844
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Jun 2025 01:07
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5845View raw event fields
Event Id
E5845
Ticket Id
TCK-922
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-06T01:07:00.216228Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6494.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5845
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 06 Jun 2025 02:55
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5846View raw event fields
Event Id
E5846
Ticket Id
TCK-922
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-06T02:55:14.216265Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14962.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5846
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 06 Jun 2025 07:04
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5847View raw event fields
Event Id
E5847
Ticket Id
TCK-922
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-06T07:04:36.216302Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5847
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Jun 2025 07:24
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5848View raw event fields
Event Id
E5848
Ticket Id
TCK-922
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-06T07:24:36.216339Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5848
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Ayanda Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
20 Jan 2025 16:00
last Event
21 Jan 2025 05:46
Ticket TCK-923
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Jan 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5849View raw event fields
Event Id
E5849
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-20T16:00:00.216376Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5849
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 Jan 2025 17:01
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5850View raw event fields
Event Id
E5850
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-20T17:01:00.216413Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1196.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5850
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 Jan 2025 17:20
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5851View raw event fields
Event Id
E5851
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-20T17:20:56.216450Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3814.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5851
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 20 Jan 2025 18:24
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5852View raw event fields
Event Id
E5852
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-20T18:24:30.216487Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10674.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5852
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 20 Jan 2025 21:22
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5853View raw event fields
Event Id
E5853
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-20T21:22:24.216524Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23799.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5853
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 21 Jan 2025 03:59
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5854View raw event fields
Event Id
E5854
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-21T03:59:03.216561Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5854
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 21 Jan 2025 05:15
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5855View raw event fields
Event Id
E5855
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-21T05:15:03.216598Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5855
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 21 Jan 2025 05:26
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5856View raw event fields
Event Id
E5856
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-21T05:26:03.216635Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5856
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 21 Jan 2025 05:46
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5857View raw event fields
Event Id
E5857
Ticket Id
TCK-923
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-21T05:46:03.216672Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5857
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Willem Venter
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
13 May 2025 04:00
last Event
13 May 2025 15:43
Ticket TCK-924
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 May 2025 04:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5858View raw event fields
Event Id
E5858
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-13T04:00:00.216709Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5858
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 May 2025 04:48
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5859View raw event fields
Event Id
E5859
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-13T04:48:00.216746Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9077.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5859
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 May 2025 07:19
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5860View raw event fields
Event Id
E5860
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-13T07:19:17.216783Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3445.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5860
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 May 2025 08:16
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5861View raw event fields
Event Id
E5861
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-13T08:16:42.216820Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13764.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5861
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 May 2025 12:06
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5862View raw event fields
Event Id
E5862
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-13T12:06:06.216857Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6198.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5862
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 May 2025 13:49
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5863View raw event fields
Event Id
E5863
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-13T13:49:24.216894Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5863
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 13 May 2025 14:49
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5864View raw event fields
Event Id
E5864
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-13T14:49:24.216931Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5864
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 13 May 2025 15:16
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5865View raw event fields
Event Id
E5865
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-13T15:16:24.216968Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5865
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 13 May 2025 15:43
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5866View raw event fields
Event Id
E5866
Ticket Id
TCK-924
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-13T15:43:24.217005Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5866
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Smith
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
19 Jul 2025 18:00
last Event
20 Jul 2025 05:52
Ticket TCK-925
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Jul 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5867View raw event fields
Event Id
E5867
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-19T18:00:00.217042Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5867
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 Jul 2025 18:20
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5868View raw event fields
Event Id
E5868
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-19T18:20:00.217079Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9665.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5868
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 Jul 2025 21:01
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5869View raw event fields
Event Id
E5869
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-19T21:01:05.217116Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4199.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5869
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Jul 2025 22:11
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5870View raw event fields
Event Id
E5870
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-19T22:11:04.217153Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2134.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5870
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Jul 2025 22:46
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5871View raw event fields
Event Id
E5871
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-19T22:46:38.217190Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23742.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5871
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 Jul 2025 05:22
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5872View raw event fields
Event Id
E5872
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-20T05:22:20.217227Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5872
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 20 Jul 2025 05:52
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5873View raw event fields
Event Id
E5873
Ticket Id
TCK-925
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-20T05:52:20.217264Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5873
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
David Clarke
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
18 Aug 2025 18:00
last Event
19 Aug 2025 12:04
Ticket TCK-926
Client / account: David Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Aug 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5874View raw event fields
Event Id
E5874
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-18T18:00:00.217301Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5874
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 18 Aug 2025 18:25
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5875View raw event fields
Event Id
E5875
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-18T18:25:00.217338Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10719.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5875
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 18 Aug 2025 21:23
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5876View raw event fields
Event Id
E5876
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-18T21:23:39.217375Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5759.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5876
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 18 Aug 2025 22:59
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5877View raw event fields
Event Id
E5877
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-18T22:59:38.217412Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6519.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5877
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 19 Aug 2025 00:48
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5878View raw event fields
Event Id
E5878
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-19T00:48:17.217449Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33626.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5878
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 19 Aug 2025 10:08
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5879View raw event fields
Event Id
E5879
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-19T10:08:43.217486Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5879
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 19 Aug 2025 11:17
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5880View raw event fields
Event Id
E5880
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-19T11:17:43.217523Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5880
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 19 Aug 2025 11:52
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5881View raw event fields
Event Id
E5881
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-19T11:52:43.217560Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5881
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 19 Aug 2025 12:04
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5882View raw event fields
Event Id
E5882
Ticket Id
TCK-926
Client Id
CLIENT-73
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-19T12:04:43.217597Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5882
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Jessica Cooper
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
13 May 2025 16:00
last Event
14 May 2025 02:59
Ticket TCK-927
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 May 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5883View raw event fields
Event Id
E5883
Ticket Id
TCK-927
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-13T16:00:00.217634Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5883
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 May 2025 16:21
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5884View raw event fields
Event Id
E5884
Ticket Id
TCK-927
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-13T16:21:00.217671Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12302.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5884
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 May 2025 19:46
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5885View raw event fields
Event Id
E5885
Ticket Id
TCK-927
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-13T19:46:02.217708Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8169.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 May 2025 22:02
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5886View raw event fields
Event Id
E5886
Ticket Id
TCK-927
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-13T22:02:11.217745Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17364.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 May 2025 02:51
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5887View raw event fields
Event Id
E5887
Ticket Id
TCK-927
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-14T02:51:35.217782Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 May 2025 02:59
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5888View raw event fields
Event Id
E5888
Ticket Id
TCK-927
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-14T02:59:35.217819Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe