View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1201–1225 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Zanele Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
18 Aug 2025 01:00
last Event
18 Aug 2025 17:41
Ticket TCK-878
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Aug 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5544View raw event fields
Event Id
E5544
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-18T01:00:00.205091Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5544
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Aug 2025 02:17
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5545View raw event fields
Event Id
E5545
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-18T02:17:00.205128Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8961.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5545
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Aug 2025 04:46
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5546View raw event fields
Event Id
E5546
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-18T04:46:21.205165Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2396.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5546
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Aug 2025 05:26
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5547View raw event fields
Event Id
E5547
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-18T05:26:17.205202Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3687.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5547
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Aug 2025 06:27
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5548View raw event fields
Event Id
E5548
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-18T06:27:44.205239Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30945.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 18 Aug 2025 15:03
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5549View raw event fields
Event Id
E5549
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-18T15:03:29.205276Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6840.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 18 Aug 2025 16:57
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5550View raw event fields
Event Id
E5550
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-18T16:57:29.205313Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 18 Aug 2025 17:16
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5551View raw event fields
Event Id
E5551
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-18T17:16:29.205350Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 18 Aug 2025 17:41
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5552View raw event fields
Event Id
E5552
Ticket Id
TCK-878
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-18T17:41:29.205387Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Grace Robinson
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
15 Sep 2025 05:00
last Event
15 Sep 2025 19:40
Ticket TCK-879
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Sep 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5553View raw event fields
Event Id
E5553
Ticket Id
TCK-879
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-15T05:00:00.205424Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 15 Sep 2025 05:33
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5554View raw event fields
Event Id
E5554
Ticket Id
TCK-879
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-15T05:33:00.205461Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17580.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 15 Sep 2025 10:26
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5555View raw event fields
Event Id
E5555
Ticket Id
TCK-879
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-15T10:26:00.205498Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4567.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5555
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 15 Sep 2025 11:42
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5556View raw event fields
Event Id
E5556
Ticket Id
TCK-879
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-15T11:42:07.205535Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27344.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5556
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 15 Sep 2025 19:17
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5557View raw event fields
Event Id
E5557
Ticket Id
TCK-879
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-15T19:17:51.205572Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5557
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 15 Sep 2025 19:40
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5558View raw event fields
Event Id
E5558
Ticket Id
TCK-879
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-15T19:40:51.205609Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5558
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
03 Oct 2025 07:00
last Event
03 Oct 2025 22:39
Ticket TCK-880
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Oct 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5559View raw event fields
Event Id
E5559
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-03T07:00:00.205646Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5559
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 03 Oct 2025 07:48
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5560View raw event fields
Event Id
E5560
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-03T07:48:00.205683Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2311.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5560
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 03 Oct 2025 08:26
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5561View raw event fields
Event Id
E5561
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-03T08:26:31.205720Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4729.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5561
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 03 Oct 2025 09:45
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5562View raw event fields
Event Id
E5562
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-03T09:45:20.205757Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6830.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5562
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 03 Oct 2025 11:39
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E5563View raw event fields
Event Id
E5563
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-03T11:39:10.205794Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31372.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5563
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 03 Oct 2025 20:22
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E5564View raw event fields
Event Id
E5564
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-03T20:22:02.205831Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5564
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 03 Oct 2025 21:53
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5565View raw event fields
Event Id
E5565
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-03T21:53:02.205868Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5565
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 03 Oct 2025 22:26
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5566View raw event fields
Event Id
E5566
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-03T22:26:02.205905Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5566
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 03 Oct 2025 22:39
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5567View raw event fields
Event Id
E5567
Ticket Id
TCK-880
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-03T22:39:02.205942Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5567
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Kagiso Dlamini
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
20 Dec 2025 01:00
last Event
20 Dec 2025 08:31
Ticket TCK-881
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Dec 2025 01:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5568View raw event fields
Event Id
E5568
Ticket Id
TCK-881
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-20T01:00:00.205979Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5568
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 20 Dec 2025 01:59
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5569View raw event fields
Event Id
E5569
Ticket Id
TCK-881
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-20T01:59:00.206016Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7774.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5569
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 20 Dec 2025 04:08
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5570View raw event fields
Event Id
E5570
Ticket Id
TCK-881
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-20T04:08:34.206053Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6503.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5570
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 20 Dec 2025 05:56
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5571View raw event fields
Event Id
E5571
Ticket Id
TCK-881
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-20T05:56:57.206090Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7660.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5571
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 20 Dec 2025 08:04
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5572View raw event fields
Event Id
E5572
Ticket Id
TCK-881
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-20T08:04:37.206127Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5572
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 Dec 2025 08:31
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5573View raw event fields
Event Id
E5573
Ticket Id
TCK-881
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-20T08:31:37.206164Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5573
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
23 Sep 2025 20:00
last Event
24 Sep 2025 12:39
Ticket TCK-882
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Sep 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5574View raw event fields
Event Id
E5574
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-23T20:00:00.206201Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5574
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 23 Sep 2025 21:05
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5575View raw event fields
Event Id
E5575
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-23T21:05:00.206238Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7323.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5575
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Sep 2025 23:07
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5576View raw event fields
Event Id
E5576
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-23T23:07:03.206275Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5576
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 24 Sep 2025 01:01
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5577View raw event fields
Event Id
E5577
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-24T01:01:23.206312Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14345.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5577
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 24 Sep 2025 05:00
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5578View raw event fields
Event Id
E5578
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-24T05:00:28.206349Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20145.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5578
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 24 Sep 2025 10:36
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5579View raw event fields
Event Id
E5579
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-24T10:36:13.206386Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5579
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 24 Sep 2025 12:07
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5580View raw event fields
Event Id
E5580
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-24T12:07:13.206423Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5580
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 24 Sep 2025 12:28
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5581View raw event fields
Event Id
E5581
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-24T12:28:13.206460Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5581
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 24 Sep 2025 12:39
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5582View raw event fields
Event Id
E5582
Ticket Id
TCK-882
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-24T12:39:13.206497Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5582
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
20 May 2025 01:00
last Event
20 May 2025 18:08
Ticket TCK-883
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 May 2025 01:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5583View raw event fields
Event Id
E5583
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-20T01:00:00.206534Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5583
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 May 2025 02:10
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5584View raw event fields
Event Id
E5584
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-20T02:10:00.206571Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2565.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5584
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 May 2025 02:52
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5585View raw event fields
Event Id
E5585
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-20T02:52:45.206608Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6919.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5585
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 20 May 2025 04:48
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5586View raw event fields
Event Id
E5586
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-20T04:48:04.206645Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11088.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5586
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 20 May 2025 07:52
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5587View raw event fields
Event Id
E5587
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-20T07:52:52.206682Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26841.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 20 May 2025 15:20
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5588View raw event fields
Event Id
E5588
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-20T15:20:13.206719Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 20 May 2025 17:12
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5589View raw event fields
Event Id
E5589
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-20T17:12:13.206756Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 20 May 2025 17:41
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5590View raw event fields
Event Id
E5590
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-20T17:41:13.206793Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 20 May 2025 18:08
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5591View raw event fields
Event Id
E5591
Ticket Id
TCK-883
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-20T18:08:13.206830Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Nokuthula Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
20 Aug 2025 19:00
last Event
21 Aug 2025 08:02
Ticket TCK-884
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Aug 2025 19:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5592View raw event fields
Event Id
E5592
Ticket Id
TCK-884
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-20T19:00:00.206867Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 20 Aug 2025 20:14
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5593View raw event fields
Event Id
E5593
Ticket Id
TCK-884
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-20T20:14:00.206904Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7079.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5593
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 20 Aug 2025 22:11
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5594View raw event fields
Event Id
E5594
Ticket Id
TCK-884
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-20T22:11:59.206941Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9087.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5594
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 21 Aug 2025 00:43
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5595View raw event fields
Event Id
E5595
Ticket Id
TCK-884
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-08-21T00:43:26.206978Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25225.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5595
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 21 Aug 2025 07:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5596View raw event fields
Event Id
E5596
Ticket Id
TCK-884
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-21T07:43:51.207015Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5596
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 21 Aug 2025 08:02
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5597View raw event fields
Event Id
E5597
Ticket Id
TCK-884
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-21T08:02:51.207052Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5597
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Mandla Sithole
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
02 Mar 2025 08:00
last Event
02 Mar 2025 21:58
Ticket TCK-885
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Mar 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5598View raw event fields
Event Id
E5598
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-02T08:00:00.207089Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5598
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 02 Mar 2025 09:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5599View raw event fields
Event Id
E5599
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-02T09:10:00.207126Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6500.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5599
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 02 Mar 2025 10:58
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5600View raw event fields
Event Id
E5600
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-02T10:58:20.207163Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7049.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5600
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 02 Mar 2025 12:55
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5601View raw event fields
Event Id
E5601
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-02T12:55:49.207200Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14287.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5601
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 02 Mar 2025 16:53
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5602View raw event fields
Event Id
E5602
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-02T16:53:56.207237Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13404.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5602
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 02 Mar 2025 20:37
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5603View raw event fields
Event Id
E5603
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-02T20:37:20.207274Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5603
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 02 Mar 2025 21:15
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5604View raw event fields
Event Id
E5604
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-02T21:15:20.207311Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5604
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 02 Mar 2025 21:39
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5605View raw event fields
Event Id
E5605
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-02T21:39:20.207348Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5605
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 02 Mar 2025 21:58
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5606View raw event fields
Event Id
E5606
Ticket Id
TCK-885
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-02T21:58:20.207385Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5606
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Boniswa Zulu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
16 Nov 2025 16:00
last Event
17 Nov 2025 03:19
Ticket TCK-886
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Nov 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5607View raw event fields
Event Id
E5607
Ticket Id
TCK-886
Client Id
CLIENT-57
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-16T16:00:00.207422Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5607
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 16 Nov 2025 17:18
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5608View raw event fields
Event Id
E5608
Ticket Id
TCK-886
Client Id
CLIENT-57
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-16T17:18:00.207459Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13798.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5608
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 16 Nov 2025 21:07
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5609View raw event fields
Event Id
E5609
Ticket Id
TCK-886
Client Id
CLIENT-57
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-16T21:07:58.207496Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21110.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5609
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 17 Nov 2025 02:59
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5610View raw event fields
Event Id
E5610
Ticket Id
TCK-886
Client Id
CLIENT-57
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-17T02:59:48.207533Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5610
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 17 Nov 2025 03:19
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5611View raw event fields
Event Id
E5611
Ticket Id
TCK-886
Client Id
CLIENT-57
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-17T03:19:48.207570Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5611
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
James Wilson
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
01 Apr 2025 07:00
last Event
01 Apr 2025 22:56
Ticket TCK-887
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Apr 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5612View raw event fields
Event Id
E5612
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-01T07:00:00.207607Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5612
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 01 Apr 2025 07:49
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5613View raw event fields
Event Id
E5613
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-01T07:49:00.207644Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7636.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5613
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 01 Apr 2025 09:56
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5614View raw event fields
Event Id
E5614
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-01T09:56:16.207681Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10315.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5614
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 01 Apr 2025 12:48
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5615View raw event fields
Event Id
E5615
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-04-01T12:48:11.207718Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9086.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5615
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 01 Apr 2025 15:19
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5616View raw event fields
Event Id
E5616
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-01T15:19:37.207755Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
26098.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5616
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 01 Apr 2025 22:34
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5617View raw event fields
Event Id
E5617
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-01T22:34:35.207792Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5617
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 01 Apr 2025 22:56
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5618View raw event fields
Event Id
E5618
Ticket Id
TCK-887
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-01T22:56:35.207829Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5618
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Ronel Fourie
Staff person
Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
22 Oct 2025 05:00
last Event
22 Oct 2025 12:30
Ticket TCK-888
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5619View raw event fields
Event Id
E5619
Ticket Id
TCK-888
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T05:00:00.207866Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5619
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Oct 2025 06:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5620View raw event fields
Event Id
E5620
Ticket Id
TCK-888
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T06:13:00.207903Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5620
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Oct 2025 07:41
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5621View raw event fields
Event Id
E5621
Ticket Id
TCK-888
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T07:41:00.207940Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10671.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5621
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Oct 2025 10:38
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5622View raw event fields
Event Id
E5622
Ticket Id
TCK-888
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-22T10:38:51.207977Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5250.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5622
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 Oct 2025 12:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5623View raw event fields
Event Id
E5623
Ticket Id
TCK-888
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-22T12:06:21.208014Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5623
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 22 Oct 2025 12:30
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5624View raw event fields
Event Id
E5624
Ticket Id
TCK-888
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-22T12:30:21.208051Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5624
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Nokuthula Khumalo
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
06 Feb 2025 02:00
last Event
06 Feb 2025 09:35
Ticket TCK-889
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Feb 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5625View raw event fields
Event Id
E5625
Ticket Id
TCK-889
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-06T02:00:00.208088Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5625
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 06 Feb 2025 02:29
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5626View raw event fields
Event Id
E5626
Ticket Id
TCK-889
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-06T02:29:00.208125Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10595.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5626
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 06 Feb 2025 05:25
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5627View raw event fields
Event Id
E5627
Ticket Id
TCK-889
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-06T05:25:35.208162Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6479.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5627
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 06 Feb 2025 07:13
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5628View raw event fields
Event Id
E5628
Ticket Id
TCK-889
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-06T07:13:34.208199Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7575.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5628
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 06 Feb 2025 09:19
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5629View raw event fields
Event Id
E5629
Ticket Id
TCK-889
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-06T09:19:49.208236Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5629
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 06 Feb 2025 09:35
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5630View raw event fields
Event Id
E5630
Ticket Id
TCK-889
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-06T09:35:49.208273Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5630
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
13 Feb 2025 11:00
last Event
15 Feb 2025 19:34
Ticket TCK-890
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Feb 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5631View raw event fields
Event Id
E5631
Ticket Id
TCK-890
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-13T11:00:00.208310Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5631
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Feb 2025 11:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5632View raw event fields
Event Id
E5632
Ticket Id
TCK-890
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-13T11:16:00.208347Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
84572.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5632
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Feb 2025 10:45
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5633View raw event fields
Event Id
E5633
Ticket Id
TCK-890
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-14T10:45:32.208384Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
63471.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5633
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 15 Feb 2025 04:23
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5634View raw event fields
Event Id
E5634
Ticket Id
TCK-890
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-02-15T04:23:23.208421Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
54079.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5634
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 15 Feb 2025 19:24
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5635View raw event fields
Event Id
E5635
Ticket Id
TCK-890
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-15T19:24:42.208458Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5635
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 15 Feb 2025 19:34
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5636View raw event fields
Event Id
E5636
Ticket Id
TCK-890
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-15T19:34:42.208495Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5636
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Boniswa Zulu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
25 Dec 2025 19:00
last Event
26 Dec 2025 05:45
Ticket TCK-891
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Dec 2025 19:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5637View raw event fields
Event Id
E5637
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-25T19:00:00.208532Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5637
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 25 Dec 2025 19:55
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5638View raw event fields
Event Id
E5638
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-25T19:55:00.208569Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3079.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5638
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 25 Dec 2025 20:46
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5639View raw event fields
Event Id
E5639
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-25T20:46:19.208606Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2892.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5639
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Dec 2025 21:34
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5640View raw event fields
Event Id
E5640
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-25T21:34:31.208643Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13654.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5640
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 26 Dec 2025 01:22
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5641View raw event fields
Event Id
E5641
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-26T01:22:05.208680Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8277.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5641
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 26 Dec 2025 03:40
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5642View raw event fields
Event Id
E5642
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-26T03:40:02.208717Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5642
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 26 Dec 2025 04:50
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5643View raw event fields
Event Id
E5643
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-26T04:50:02.208754Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5643
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 26 Dec 2025 05:20
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5644View raw event fields
Event Id
E5644
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-26T05:20:02.208791Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5644
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 26 Dec 2025 05:45
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5645View raw event fields
Event Id
E5645
Ticket Id
TCK-891
Client Id
CLIENT-57
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-26T05:45:02.208828Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5645
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Lindiwe Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
13 Jun 2025 08:00
last Event
13 Jun 2025 15:32
Ticket TCK-892
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jun 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5646View raw event fields
Event Id
E5646
Ticket Id
TCK-892
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-13T08:00:00.208865Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5646
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Jun 2025 08:50
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5647View raw event fields
Event Id
E5647
Ticket Id
TCK-892
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-13T08:50:00.208902Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5551.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5647
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Jun 2025 10:22
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5648View raw event fields
Event Id
E5648
Ticket Id
TCK-892
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-13T10:22:31.208939Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17336.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5648
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 Jun 2025 15:11
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5649View raw event fields
Event Id
E5649
Ticket Id
TCK-892
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-13T15:11:27.208976Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5649
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 Jun 2025 15:32
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5650View raw event fields
Event Id
E5650
Ticket Id
TCK-892
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-13T15:32:27.209013Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5650
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Smith
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
16 Aug 2025 10:00
last Event
17 Aug 2025 00:54
Ticket TCK-893
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Aug 2025 10:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5651View raw event fields
Event Id
E5651
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-16T10:00:00.209050Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5651
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Aug 2025 11:25
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5652View raw event fields
Event Id
E5652
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-16T11:25:00.209087Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14032.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5652
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Aug 2025 15:18
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5653View raw event fields
Event Id
E5653
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-16T15:18:52.209124Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4938.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5653
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Aug 2025 16:41
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5654View raw event fields
Event Id
E5654
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-08-16T16:41:10.209161Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6921.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5654
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Aug 2025 18:36
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5655View raw event fields
Event Id
E5655
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-08-16T18:36:31.209198Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
22336.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5655
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 17 Aug 2025 00:48
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5656View raw event fields
Event Id
E5656
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-17T00:48:47.209235Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5656
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 17 Aug 2025 00:54
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5657View raw event fields
Event Id
E5657
Ticket Id
TCK-893
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-17T00:54:47.209272Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5657
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Lindiwe Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
15 Dec 2025 09:00
last Event
15 Dec 2025 23:25
Ticket TCK-894
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Dec 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5658View raw event fields
Event Id
E5658
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-15T09:00:00.209309Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5658
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 15 Dec 2025 09:28
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5659View raw event fields
Event Id
E5659
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-15T09:28:00.209346Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2757.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5659
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Dec 2025 10:13
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5660View raw event fields
Event Id
E5660
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-15T10:13:57.209383Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8027.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5660
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Dec 2025 12:27
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5661View raw event fields
Event Id
E5661
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-15T12:27:44.209420Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3885.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5661
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Dec 2025 13:32
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5662View raw event fields
Event Id
E5662
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-15T13:32:29.209457Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28064.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5662
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Dec 2025 21:20
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5663View raw event fields
Event Id
E5663
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-15T21:20:13.209494Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5663
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 15 Dec 2025 22:22
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5664View raw event fields
Event Id
E5664
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-15T22:22:13.209531Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5664
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 15 Dec 2025 22:58
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5665View raw event fields
Event Id
E5665
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-15T22:58:13.209568Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5665
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 15 Dec 2025 23:25
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5666View raw event fields
Event Id
E5666
Ticket Id
TCK-894
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-15T23:25:13.209605Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5666
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Fourie
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
04 Aug 2025 00:00
last Event
07 Aug 2025 12:46
Ticket TCK-895
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5667View raw event fields
Event Id
E5667
Ticket Id
TCK-895
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T00:00:00.209642Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5667
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Aug 2025 00:38
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5668View raw event fields
Event Id
E5668
Ticket Id
TCK-895
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T00:38:00.209679Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
95950.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5668
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Aug 2025 03:17
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5669View raw event fields
Event Id
E5669
Ticket Id
TCK-895
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-05T03:17:10.209716Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
205846.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5669
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 07 Aug 2025 12:27
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5670View raw event fields
Event Id
E5670
Ticket Id
TCK-895
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-07T12:27:56.209753Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5670
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 07 Aug 2025 12:46
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5671View raw event fields
Event Id
E5671
Ticket Id
TCK-895
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-07T12:46:56.209790Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5671
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Jessica Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
22 Oct 2025 16:00
last Event
23 Oct 2025 06:05
Ticket TCK-896
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5672View raw event fields
Event Id
E5672
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T16:00:00.209827Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5672
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 22 Oct 2025 17:00
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5673View raw event fields
Event Id
E5673
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T17:00:00.209864Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7323.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5673
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Oct 2025 19:02
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5674View raw event fields
Event Id
E5674
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T19:02:03.209901Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6637.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5674
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Oct 2025 20:52
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5675View raw event fields
Event Id
E5675
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-22T20:52:40.209938Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5483.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5675
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 Oct 2025 22:24
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5676View raw event fields
Event Id
E5676
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-22T22:24:03.209975Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21777.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5676
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Oct 2025 04:27
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5677View raw event fields
Event Id
E5677
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-23T04:27:00.210012Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5677
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 23 Oct 2025 05:18
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5678View raw event fields
Event Id
E5678
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-23T05:18:00.210049Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5678
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 23 Oct 2025 05:37
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5679View raw event fields
Event Id
E5679
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-23T05:37:00.210086Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5679
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 23 Oct 2025 06:05
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5680View raw event fields
Event Id
E5680
Ticket Id
TCK-896
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-23T06:05:00.210123Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5680
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
17 May 2025 09:00
last Event
17 May 2025 12:38
Ticket TCK-897
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 May 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5681View raw event fields
Event Id
E5681
Ticket Id
TCK-897
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-17T09:00:00.210160Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5681
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 17 May 2025 10:03
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5682View raw event fields
Event Id
E5682
Ticket Id
TCK-897
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-17T10:03:00.210197Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7264.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5682
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 17 May 2025 12:04
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5683View raw event fields
Event Id
E5683
Ticket Id
TCK-897
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-17T12:04:04.210234Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1295.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5683
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 17 May 2025 12:25
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5684View raw event fields
Event Id
E5684
Ticket Id
TCK-897
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-17T12:25:39.210271Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5684
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 17 May 2025 12:38
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5685View raw event fields
Event Id
E5685
Ticket Id
TCK-897
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-17T12:38:39.210308Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5685
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Bell
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
02 Oct 2025 09:00
last Event
02 Oct 2025 21:03
Ticket TCK-898
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Oct 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5686View raw event fields
Event Id
E5686
Ticket Id
TCK-898
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-02T09:00:00.210345Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5686
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Oct 2025 10:03
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5687View raw event fields
Event Id
E5687
Ticket Id
TCK-898
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-02T10:03:00.210382Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9495.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5687
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Oct 2025 12:41
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5688View raw event fields
Event Id
E5688
Ticket Id
TCK-898
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-02T12:41:15.210419Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29295.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5688
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Oct 2025 20:49
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5689View raw event fields
Event Id
E5689
Ticket Id
TCK-898
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-02T20:49:30.210456Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5689
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Oct 2025 21:03
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5690View raw event fields
Event Id
E5690
Ticket Id
TCK-898
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-02T21:03:30.210493Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5690
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
12 Sep 2025 12:00
last Event
12 Sep 2025 21:05
Ticket TCK-899
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Sep 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5691View raw event fields
Event Id
E5691
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-12T12:00:00.210530Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5691
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 12 Sep 2025 12:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5692View raw event fields
Event Id
E5692
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-12T12:20:00.210567Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3010.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5692
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 12 Sep 2025 13:10
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5693View raw event fields
Event Id
E5693
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-12T13:10:10.210604Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2848.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5693
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 12 Sep 2025 13:57
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5694View raw event fields
Event Id
E5694
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-12T13:57:38.210641Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11028.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5694
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 12 Sep 2025 17:01
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5695View raw event fields
Event Id
E5695
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-12T17:01:26.210678Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7529.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5695
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Sep 2025 19:06
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5696View raw event fields
Event Id
E5696
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-12T19:06:55.210715Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5696
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 12 Sep 2025 20:15
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5697View raw event fields
Event Id
E5697
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-12T20:15:55.210752Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5697
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 12 Sep 2025 20:51
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5698View raw event fields
Event Id
E5698
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-12T20:51:55.210789Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5698
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 12 Sep 2025 21:05
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5699View raw event fields
Event Id
E5699
Ticket Id
TCK-899
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-12T21:05:55.210826Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5699
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Peter Taylor
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
23 May 2025 02:00
last Event
23 May 2025 14:59
Ticket TCK-900
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 May 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5700View raw event fields
Event Id
E5700
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-23T02:00:00.210863Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5700
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 23 May 2025 02:39
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5701View raw event fields
Event Id
E5701
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-23T02:39:00.210900Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16745.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5701
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 23 May 2025 07:18
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5702View raw event fields
Event Id
E5702
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-23T07:18:05.210937Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7851.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5702
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 23 May 2025 09:28
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5703View raw event fields
Event Id
E5703
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-23T09:28:56.210974Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5068.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5703
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 23 May 2025 10:53
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5704View raw event fields
Event Id
E5704
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-23T10:53:24.211011Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9479.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5704
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 23 May 2025 13:31
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5705View raw event fields
Event Id
E5705
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-23T13:31:23.211048Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5705
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 23 May 2025 14:30
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5706View raw event fields
Event Id
E5706
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-23T14:30:23.211085Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5706
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 23 May 2025 14:51
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5707View raw event fields
Event Id
E5707
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-23T14:51:23.211122Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5707
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 23 May 2025 14:59
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5708View raw event fields
Event Id
E5708
Ticket Id
TCK-900
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-23T14:59:23.211159Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5708
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
21 Mar 2025 01:00
last Event
21 Mar 2025 11:56
Ticket TCK-901
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Mar 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5709View raw event fields
Event Id
E5709
Ticket Id
TCK-901
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-21T01:00:00.211196Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5709
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 21 Mar 2025 01:53
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5710View raw event fields
Event Id
E5710
Ticket Id
TCK-901
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-21T01:53:00.211233Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8177.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5710
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 21 Mar 2025 04:09
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5711View raw event fields
Event Id
E5711
Ticket Id
TCK-901
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-21T04:09:17.211270Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27606.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5711
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 21 Mar 2025 11:49
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5712View raw event fields
Event Id
E5712
Ticket Id
TCK-901
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-21T11:49:23.211307Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5712
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 21 Mar 2025 11:56
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5713View raw event fields
Event Id
E5713
Ticket Id
TCK-901
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-21T11:56:23.211344Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5713
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Zolani Radebe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
14 Jun 2025 14:00
last Event
14 Jun 2025 19:40
Ticket TCK-902
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jun 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5714View raw event fields
Event Id
E5714
Ticket Id
TCK-902
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-14T14:00:00.211381Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5714
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Jun 2025 14:06
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5715View raw event fields
Event Id
E5715
Ticket Id
TCK-902
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-14T14:06:00.211418Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8842.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5715
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Jun 2025 16:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5716View raw event fields
Event Id
E5716
Ticket Id
TCK-902
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-14T16:33:22.211455Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10829.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5716
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Jun 2025 19:33
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5717View raw event fields
Event Id
E5717
Ticket Id
TCK-902
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-14T19:33:51.211492Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5717
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Jun 2025 19:40
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5718View raw event fields
Event Id
E5718
Ticket Id
TCK-902
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-14T19:40:51.211529Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5718
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole