View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1251–1275 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Rentia van der Merwe
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
01 Sep 2025 14:00
last Event
02 Sep 2025 01:17
Ticket TCK-928
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Sep 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5889View raw event fields
Event Id
E5889
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-01T14:00:00.217856Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Sep 2025 14:44
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5890View raw event fields
Event Id
E5890
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-01T14:44:00.217893Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16338.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Sep 2025 19:16
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5891View raw event fields
Event Id
E5891
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-01T19:16:18.217930Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2300.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5891
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Sep 2025 19:54
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5892View raw event fields
Event Id
E5892
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-01T19:54:38.217967Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10419.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5892
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 Sep 2025 22:48
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5893View raw event fields
Event Id
E5893
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-01T22:48:17.218004Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7882.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5893
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 02 Sep 2025 00:59
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5894View raw event fields
Event Id
E5894
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-02T00:59:39.218041Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5894
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 02 Sep 2025 01:17
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5895View raw event fields
Event Id
E5895
Ticket Id
TCK-928
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-02T01:17:39.218078Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5895
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Jessica Cooper
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
03 Jul 2025 16:00
last Event
03 Jul 2025 23:19
Ticket TCK-929
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jul 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5896View raw event fields
Event Id
E5896
Ticket Id
TCK-929
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-03T16:00:00.218115Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5896
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 03 Jul 2025 17:26
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5897View raw event fields
Event Id
E5897
Ticket Id
TCK-929
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-03T17:26:00.218152Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4056.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5897
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 03 Jul 2025 18:33
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5898View raw event fields
Event Id
E5898
Ticket Id
TCK-929
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-03T18:33:36.218189Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5554.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5898
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 03 Jul 2025 20:06
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5899View raw event fields
Event Id
E5899
Ticket Id
TCK-929
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-03T20:06:10.218226Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10523.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5899
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 03 Jul 2025 23:01
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5900View raw event fields
Event Id
E5900
Ticket Id
TCK-929
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-03T23:01:33.218263Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5900
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 03 Jul 2025 23:19
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5901View raw event fields
Event Id
E5901
Ticket Id
TCK-929
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-03T23:19:33.218300Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5901
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
13 Nov 2025 02:00
last Event
15 Nov 2025 04:11
Ticket TCK-930
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Nov 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5902View raw event fields
Event Id
E5902
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-13T02:00:00.218337Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5902
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Nov 2025 03:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5903View raw event fields
Event Id
E5903
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-13T03:21:00.218374Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
44024.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5903
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Nov 2025 15:34
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5904View raw event fields
Event Id
E5904
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-13T15:34:44.218411Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27869.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5904
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Nov 2025 23:19
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5905View raw event fields
Event Id
E5905
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-13T23:19:13.218448Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
66884.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5905
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Nov 2025 17:53
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E5906View raw event fields
Event Id
E5906
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-14T17:53:57.218485Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30180.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5906
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 15 Nov 2025 02:16
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E5907View raw event fields
Event Id
E5907
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-15T02:16:57.218522Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5907
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 15 Nov 2025 03:37
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5908View raw event fields
Event Id
E5908
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-15T03:37:57.218559Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5908
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 15 Nov 2025 03:53
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5909View raw event fields
Event Id
E5909
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-15T03:53:57.218596Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5909
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 15 Nov 2025 04:11
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5910View raw event fields
Event Id
E5910
Ticket Id
TCK-930
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-15T04:11:57.218633Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5910
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
28 Apr 2025 04:00
last Event
28 Apr 2025 17:31
Ticket TCK-931
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Apr 2025 04:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5911View raw event fields
Event Id
E5911
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-28T04:00:00.218670Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5911
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Apr 2025 04:27
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5912View raw event fields
Event Id
E5912
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-28T04:27:00.218707Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7404.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5912
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Apr 2025 06:30
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5913View raw event fields
Event Id
E5913
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-28T06:30:24.218744Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7020.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5913
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Apr 2025 08:27
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5914View raw event fields
Event Id
E5914
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-28T08:27:24.218781Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4283.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5914
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Apr 2025 09:38
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5915View raw event fields
Event Id
E5915
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-28T09:38:47.218818Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23771.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5915
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Apr 2025 16:14
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5916View raw event fields
Event Id
E5916
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-28T16:14:58.218855Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5916
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 28 Apr 2025 17:13
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5917View raw event fields
Event Id
E5917
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-28T17:13:58.218892Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5917
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 28 Apr 2025 17:25
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5918View raw event fields
Event Id
E5918
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-28T17:25:58.218929Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5918
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 28 Apr 2025 17:31
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5919View raw event fields
Event Id
E5919
Ticket Id
TCK-931
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-28T17:31:58.218966Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5919
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Cooper
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
28 Jan 2025 07:00
last Event
29 Jan 2025 04:47
Ticket TCK-932
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jan 2025 07:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5920View raw event fields
Event Id
E5920
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-28T07:00:00.219003Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5920
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Jan 2025 07:05
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5921View raw event fields
Event Id
E5921
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-28T07:05:00.219040Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12938.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5921
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Jan 2025 10:40
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5922View raw event fields
Event Id
E5922
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-28T10:40:38.219077Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7541.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5922
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 28 Jan 2025 12:46
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5923View raw event fields
Event Id
E5923
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-28T12:46:19.219114Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3113.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5923
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 28 Jan 2025 13:38
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5924View raw event fields
Event Id
E5924
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-28T13:38:12.219151Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
45966.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5924
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 29 Jan 2025 02:24
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5925View raw event fields
Event Id
E5925
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-29T02:24:18.219188Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5925
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 29 Jan 2025 04:05
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5926View raw event fields
Event Id
E5926
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-29T04:05:18.219225Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5926
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 29 Jan 2025 04:24
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5927View raw event fields
Event Id
E5927
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-29T04:24:18.219262Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5927
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 29 Jan 2025 04:47
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5928View raw event fields
Event Id
E5928
Ticket Id
TCK-932
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-29T04:47:18.219299Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5928
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
25 May 2025 14:00
last Event
25 May 2025 18:12
Ticket TCK-933
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 May 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5929View raw event fields
Event Id
E5929
Ticket Id
TCK-933
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-25T14:00:00.219336Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5929
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 25 May 2025 14:35
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5930View raw event fields
Event Id
E5930
Ticket Id
TCK-933
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-25T14:35:00.219373Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6466.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5930
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 25 May 2025 16:22
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5931View raw event fields
Event Id
E5931
Ticket Id
TCK-933
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-25T16:22:46.219410Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2221.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5931
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 May 2025 16:59
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5932View raw event fields
Event Id
E5932
Ticket Id
TCK-933
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-25T16:59:47.219447Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3985.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5932
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 May 2025 18:06
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5933View raw event fields
Event Id
E5933
Ticket Id
TCK-933
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-25T18:06:12.219484Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5933
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 May 2025 18:12
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5934View raw event fields
Event Id
E5934
Ticket Id
TCK-933
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-25T18:12:12.219521Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5934
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
12 Sep 2025 06:00
last Event
16 Sep 2025 04:17
Ticket TCK-934
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Sep 2025 06:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5935View raw event fields
Event Id
E5935
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-12T06:00:00.219558Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5935
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 12 Sep 2025 07:29
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5936View raw event fields
Event Id
E5936
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-12T07:29:00.219595Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59513.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5936
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 Sep 2025 00:00
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5937View raw event fields
Event Id
E5937
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-13T00:00:53.219632Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46771.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5937
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 Sep 2025 13:00
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5938View raw event fields
Event Id
E5938
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-09-13T13:00:24.219669Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
88022.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5938
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Sep 2025 13:27
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5939View raw event fields
Event Id
E5939
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-09-14T13:27:26.219706Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
138307.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5939
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 16 Sep 2025 03:52
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5940View raw event fields
Event Id
E5940
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-16T03:52:33.219743Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5940
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 16 Sep 2025 04:17
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5941View raw event fields
Event Id
E5941
Ticket Id
TCK-934
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-16T04:17:33.219780Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5941
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
13 Feb 2025 22:00
last Event
14 Feb 2025 07:43
Ticket TCK-935
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Feb 2025 22:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5942View raw event fields
Event Id
E5942
Ticket Id
TCK-935
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-13T22:00:00.219817Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5942
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 13 Feb 2025 22:34
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5943View raw event fields
Event Id
E5943
Ticket Id
TCK-935
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-13T22:34:00.219854Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11893.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5943
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 14 Feb 2025 01:52
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5944View raw event fields
Event Id
E5944
Ticket Id
TCK-935
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-14T01:52:13.219891Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20781.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5944
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 14 Feb 2025 07:38
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5945View raw event fields
Event Id
E5945
Ticket Id
TCK-935
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-14T07:38:34.219928Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5945
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 14 Feb 2025 07:43
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5946View raw event fields
Event Id
E5946
Ticket Id
TCK-935
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-14T07:43:34.219965Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5946
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
05 Sep 2025 07:00
last Event
05 Sep 2025 20:57
Ticket TCK-936
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Sep 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5947View raw event fields
Event Id
E5947
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-05T07:00:00.220002Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5947
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 05 Sep 2025 08:18
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5948View raw event fields
Event Id
E5948
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-05T08:18:00.220039Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1212.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5948
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 05 Sep 2025 08:38
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5949View raw event fields
Event Id
E5949
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-05T08:38:12.220076Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3006.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5949
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 05 Sep 2025 09:28
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5950View raw event fields
Event Id
E5950
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-05T09:28:18.220113Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5351.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5950
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 05 Sep 2025 10:57
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5951View raw event fields
Event Id
E5951
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-05T10:57:29.220150Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28206.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5951
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 05 Sep 2025 18:47
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5952View raw event fields
Event Id
E5952
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-05T18:47:35.220187Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5952
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 05 Sep 2025 20:12
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5953View raw event fields
Event Id
E5953
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-05T20:12:35.220224Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5953
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 05 Sep 2025 20:34
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5954View raw event fields
Event Id
E5954
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-05T20:34:35.220261Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5954
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 05 Sep 2025 20:57
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5955View raw event fields
Event Id
E5955
Ticket Id
TCK-936
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-05T20:57:35.220298Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5955
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Rentia Pretorius
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
02 Mar 2025 05:00
last Event
03 Mar 2025 02:21
Ticket TCK-937
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Mar 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5956View raw event fields
Event Id
E5956
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-02T05:00:00.220335Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5956
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 02 Mar 2025 06:05
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5957View raw event fields
Event Id
E5957
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-02T06:05:00.220372Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11245.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5957
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 02 Mar 2025 09:12
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5958View raw event fields
Event Id
E5958
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-02T09:12:25.220409Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7163.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5958
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 02 Mar 2025 11:11
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5959View raw event fields
Event Id
E5959
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-02T11:11:48.220446Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7366.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5959
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 02 Mar 2025 13:14
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5960View raw event fields
Event Id
E5960
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-02T13:14:34.220483Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
41856.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5960
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 03 Mar 2025 00:52
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5961View raw event fields
Event Id
E5961
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-03T00:52:10.220520Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5961
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 03 Mar 2025 01:29
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5962View raw event fields
Event Id
E5962
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-03T01:29:10.220557Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5962
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 03 Mar 2025 02:03
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5963View raw event fields
Event Id
E5963
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-03T02:03:10.220594Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5963
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 03 Mar 2025 02:21
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5964View raw event fields
Event Id
E5964
Ticket Id
TCK-937
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-03T02:21:10.220631Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5964
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Willem Venter
Staff person
Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
02 Mar 2025 19:00
last Event
03 Mar 2025 04:46
Ticket TCK-938
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Mar 2025 19:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5965View raw event fields
Event Id
E5965
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-02T19:00:00.220668Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5965
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 02 Mar 2025 20:09
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5966View raw event fields
Event Id
E5966
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-02T20:09:00.220705Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8332.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5966
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 02 Mar 2025 22:27
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5967View raw event fields
Event Id
E5967
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-02T22:27:52.220742Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2973.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5967
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 02 Mar 2025 23:17
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5968View raw event fields
Event Id
E5968
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-03-02T23:17:25.220779Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6416.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5968
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 03 Mar 2025 01:04
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5969View raw event fields
Event Id
E5969
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-03-03T01:04:21.220816Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12033.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5969
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 03 Mar 2025 04:24
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5970View raw event fields
Event Id
E5970
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-03T04:24:54.220853Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5970
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 03 Mar 2025 04:46
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5971View raw event fields
Event Id
E5971
Ticket Id
TCK-938
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-03T04:46:54.220890Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5971
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Grace Robinson
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
26 Jul 2025 02:00
last Event
26 Jul 2025 16:12
Ticket TCK-939
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Jul 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5972View raw event fields
Event Id
E5972
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-26T02:00:00.220927Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5972
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 26 Jul 2025 02:35
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5973View raw event fields
Event Id
E5973
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-26T02:35:00.220964Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8002.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5973
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 26 Jul 2025 04:48
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5974View raw event fields
Event Id
E5974
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-26T04:48:22.221001Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6248.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5974
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 26 Jul 2025 06:32
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5975View raw event fields
Event Id
E5975
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-26T06:32:30.221038Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10615.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5975
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 26 Jul 2025 09:29
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5976View raw event fields
Event Id
E5976
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-26T09:29:25.221075Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14574.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5976
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 26 Jul 2025 13:32
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5977View raw event fields
Event Id
E5977
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-26T13:32:19.221112Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5977
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 26 Jul 2025 15:27
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5978View raw event fields
Event Id
E5978
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-26T15:27:19.221149Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5978
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 26 Jul 2025 15:51
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5979View raw event fields
Event Id
E5979
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-26T15:51:19.221186Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5979
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 26 Jul 2025 16:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5980View raw event fields
Event Id
E5980
Ticket Id
TCK-939
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-26T16:12:19.221223Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5980
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Ronel Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
05 Dec 2025 14:00
last Event
06 Dec 2025 09:14
Ticket TCK-940
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Dec 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5981View raw event fields
Event Id
E5981
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-05T14:00:00.221260Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5981
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Dec 2025 14:10
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5982View raw event fields
Event Id
E5982
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-05T14:10:00.221297Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7131.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5982
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Dec 2025 16:08
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5983View raw event fields
Event Id
E5983
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-05T16:08:51.221334Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8497.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5983
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Dec 2025 18:30
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5984View raw event fields
Event Id
E5984
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-05T18:30:28.221371Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11566.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5984
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Dec 2025 21:43
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5985View raw event fields
Event Id
E5985
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-05T21:43:14.221408Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32170.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5985
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 06 Dec 2025 06:39
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5986View raw event fields
Event Id
E5986
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-06T06:39:24.221445Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6360.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5986
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 06 Dec 2025 08:25
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5987View raw event fields
Event Id
E5987
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-06T08:25:24.221482Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5987
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 06 Dec 2025 08:46
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5988View raw event fields
Event Id
E5988
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-06T08:46:24.221519Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5988
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 06 Dec 2025 09:14
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5989View raw event fields
Event Id
E5989
Ticket Id
TCK-940
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-06T09:14:24.221556Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5989
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Venter
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
25 Jan 2025 06:00
last Event
25 Jan 2025 22:40
Ticket TCK-941
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jan 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5990View raw event fields
Event Id
E5990
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-25T06:00:00.221593Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5990
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 25 Jan 2025 07:10
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5991View raw event fields
Event Id
E5991
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-25T07:10:00.221630Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11616.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5991
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Jan 2025 10:23
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5992View raw event fields
Event Id
E5992
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-25T10:23:36.221667Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6470.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5992
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Jan 2025 12:11
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5993View raw event fields
Event Id
E5993
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-01-25T12:11:26.221704Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1955.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5993
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Jan 2025 12:44
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5994View raw event fields
Event Id
E5994
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-01-25T12:44:01.221741Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
35451.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5994
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 25 Jan 2025 22:34
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5995View raw event fields
Event Id
E5995
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-25T22:34:52.221778Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5995
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 25 Jan 2025 22:40
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5996View raw event fields
Event Id
E5996
Ticket Id
TCK-941
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-25T22:40:52.221815Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5996
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Petro van der Merwe
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
08 Feb 2025 23:00
last Event
09 Feb 2025 07:36
Ticket TCK-942
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Feb 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5997View raw event fields
Event Id
E5997
Ticket Id
TCK-942
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-08T23:00:00.221852Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5997
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 08 Feb 2025 23:48
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5998View raw event fields
Event Id
E5998
Ticket Id
TCK-942
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-08T23:48:00.221889Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4386.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5998
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 09 Feb 2025 01:01
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5999View raw event fields
Event Id
E5999
Ticket Id
TCK-942
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-09T01:01:06.221926Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4410.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5999
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 09 Feb 2025 02:14
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E6000View raw event fields
Event Id
E6000
Ticket Id
TCK-942
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-09T02:14:36.221963Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18579.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6000
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 09 Feb 2025 07:24
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6001View raw event fields
Event Id
E6001
Ticket Id
TCK-942
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-09T07:24:15.222000Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6001
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 09 Feb 2025 07:36
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6002View raw event fields
Event Id
E6002
Ticket Id
TCK-942
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-09T07:36:15.222037Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6002
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
27 May 2025 07:00
last Event
27 May 2025 21:53
Ticket TCK-943
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 May 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6003View raw event fields
Event Id
E6003
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-27T07:00:00.222074Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6003
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 May 2025 07:23
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6004View raw event fields
Event Id
E6004
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-27T07:23:00.222111Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7092.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6004
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 27 May 2025 09:21
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6005View raw event fields
Event Id
E6005
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-27T09:21:12.222148Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2456.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6005
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 27 May 2025 10:02
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6006View raw event fields
Event Id
E6006
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-27T10:02:08.222185Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10783.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 May 2025 13:01
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6007View raw event fields
Event Id
E6007
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-27T13:01:51.222222Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27318.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 27 May 2025 20:37
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6008View raw event fields
Event Id
E6008
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-27T20:37:09.222259Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 27 May 2025 21:24
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6009View raw event fields
Event Id
E6009
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-27T21:24:09.222296Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 27 May 2025 21:46
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6010View raw event fields
Event Id
E6010
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-27T21:46:09.222333Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 27 May 2025 21:53
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6011View raw event fields
Event Id
E6011
Ticket Id
TCK-943
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-27T21:53:09.222370Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Willem Nel
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
19 Aug 2025 07:00
last Event
19 Aug 2025 14:39
Ticket TCK-944
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Aug 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6012View raw event fields
Event Id
E6012
Ticket Id
TCK-944
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-19T07:00:00.222407Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 Aug 2025 07:50
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6013View raw event fields
Event Id
E6013
Ticket Id
TCK-944
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-19T07:50:00.222444Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10695.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 Aug 2025 10:48
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6014View raw event fields
Event Id
E6014
Ticket Id
TCK-944
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-19T10:48:15.222481Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10598.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Aug 2025 13:44
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6015View raw event fields
Event Id
E6015
Ticket Id
TCK-944
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-08-19T13:44:53.222518Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2776.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Aug 2025 14:31
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6016View raw event fields
Event Id
E6016
Ticket Id
TCK-944
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-19T14:31:09.222555Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Aug 2025 14:39
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6017View raw event fields
Event Id
E6017
Ticket Id
TCK-944
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-19T14:39:09.222592Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Venter
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
11 Oct 2025 18:00
last Event
12 Oct 2025 06:28
Ticket TCK-945
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Oct 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6018View raw event fields
Event Id
E6018
Ticket Id
TCK-945
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-11T18:00:00.222629Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 11 Oct 2025 18:06
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6019View raw event fields
Event Id
E6019
Ticket Id
TCK-945
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-11T18:06:00.222666Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9086.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 11 Oct 2025 20:37
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6020View raw event fields
Event Id
E6020
Ticket Id
TCK-945
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-11T20:37:26.222703Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8877.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 11 Oct 2025 23:05
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6021View raw event fields
Event Id
E6021
Ticket Id
TCK-945
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-11T23:05:23.222740Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24869.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 12 Oct 2025 05:59
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6022View raw event fields
Event Id
E6022
Ticket Id
TCK-945
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-12T05:59:52.222777Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Oct 2025 06:28
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6023View raw event fields
Event Id
E6023
Ticket Id
TCK-945
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-12T06:28:52.222814Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Nel
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
11 Nov 2025 21:00
last Event
12 Nov 2025 09:02
Ticket TCK-946
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Nov 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6024View raw event fields
Event Id
E6024
Ticket Id
TCK-946
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-11T21:00:00.222851Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 11 Nov 2025 22:25
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6025View raw event fields
Event Id
E6025
Ticket Id
TCK-946
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-11T22:25:00.222888Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18621.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 12 Nov 2025 03:35
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6026View raw event fields
Event Id
E6026
Ticket Id
TCK-946
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-12T03:35:21.222925Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7597.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 12 Nov 2025 05:41
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6027View raw event fields
Event Id
E6027
Ticket Id
TCK-946
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-12T05:41:58.222962Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10944.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 12 Nov 2025 08:44
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6028View raw event fields
Event Id
E6028
Ticket Id
TCK-946
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-12T08:44:22.222999Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Nov 2025 09:02
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6029View raw event fields
Event Id
E6029
Ticket Id
TCK-946
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-12T09:02:22.223036Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
26 Sep 2025 20:00
last Event
27 Sep 2025 07:35
Ticket TCK-947
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Sep 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6030View raw event fields
Event Id
E6030
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-26T20:00:00.223073Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 26 Sep 2025 20:18
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6031View raw event fields
Event Id
E6031
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-26T20:18:00.223110Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8974.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 26 Sep 2025 22:47
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6032View raw event fields
Event Id
E6032
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-26T22:47:34.223147Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3996.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 26 Sep 2025 23:54
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6033View raw event fields
Event Id
E6033
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-26T23:54:10.223184Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6870.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 Sep 2025 01:48
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6034View raw event fields
Event Id
E6034
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-27T01:48:40.223221Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13150.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 27 Sep 2025 05:27
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6035View raw event fields
Event Id
E6035
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-27T05:27:50.223258Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 27 Sep 2025 06:39
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6036View raw event fields
Event Id
E6036
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-27T06:39:50.223295Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 27 Sep 2025 07:17
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6037View raw event fields
Event Id
E6037
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-27T07:17:50.223332Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 27 Sep 2025 07:35
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6038View raw event fields
Event Id
E6038
Ticket Id
TCK-947
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-27T07:35:50.223369Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Boniswa Zulu
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
26 Oct 2025 11:00
last Event
26 Oct 2025 22:50
Ticket TCK-948
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Oct 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6039View raw event fields
Event Id
E6039
Ticket Id
TCK-948
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-26T11:00:00.223406Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 26 Oct 2025 11:41
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6040View raw event fields
Event Id
E6040
Ticket Id
TCK-948
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-26T11:41:00.223443Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18546.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 26 Oct 2025 16:50
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6041View raw event fields
Event Id
E6041
Ticket Id
TCK-948
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-26T16:50:06.223480Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20871.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 26 Oct 2025 22:37
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6042View raw event fields
Event Id
E6042
Ticket Id
TCK-948
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-26T22:37:57.223517Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 26 Oct 2025 22:50
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6043View raw event fields
Event Id
E6043
Ticket Id
TCK-948
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-26T22:50:57.223554Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Zolani Radebe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
16 Jul 2025 06:00
last Event
16 Jul 2025 15:07
Ticket TCK-949
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jul 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6044View raw event fields
Event Id
E6044
Ticket Id
TCK-949
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-16T06:00:00.223591Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Jul 2025 07:16
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6045View raw event fields
Event Id
E6045
Ticket Id
TCK-949
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-16T07:16:00.223628Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8169.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Jul 2025 09:32
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6046View raw event fields
Event Id
E6046
Ticket Id
TCK-949
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-16T09:32:09.223665Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19445.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Jul 2025 14:56
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6047View raw event fields
Event Id
E6047
Ticket Id
TCK-949
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-16T14:56:14.223702Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Jul 2025 15:07
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6048View raw event fields
Event Id
E6048
Ticket Id
TCK-949
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-16T15:07:14.223739Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Ronel Joubert
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
09 Feb 2025 00:00
last Event
15 Feb 2025 00:06
Ticket TCK-950
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Feb 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6049View raw event fields
Event Id
E6049
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-09T00:00:00.223776Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Feb 2025 00:58
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6050View raw event fields
Event Id
E6050
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-09T00:58:00.223813Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
101375.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 10 Feb 2025 05:07
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6051View raw event fields
Event Id
E6051
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-10T05:07:35.223850Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
70660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 11 Feb 2025 00:45
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6052View raw event fields
Event Id
E6052
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-11T00:45:15.223887Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
120248.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 12 Feb 2025 10:09
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6053View raw event fields
Event Id
E6053
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-12T10:09:23.223924Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
221602.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 14 Feb 2025 23:42
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6054View raw event fields
Event Id
E6054
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-14T23:42:45.223961Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 15 Feb 2025 00:06
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6055View raw event fields
Event Id
E6055
Ticket Id
TCK-950
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-15T00:06:45.223998Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
16 Jan 2025 10:00
last Event
16 Jan 2025 20:58
Ticket TCK-951
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jan 2025 10:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6056View raw event fields
Event Id
E6056
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-16T10:00:00.224035Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Jan 2025 10:32
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6057View raw event fields
Event Id
E6057
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-16T10:32:00.224072Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7117.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Jan 2025 12:30
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6058View raw event fields
Event Id
E6058
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-16T12:30:37.224109Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2423.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Jan 2025 13:11
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6059View raw event fields
Event Id
E6059
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-16T13:11:00.224146Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11635.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Jan 2025 16:24
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6060View raw event fields
Event Id
E6060
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-16T16:24:55.224183Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8949.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Jan 2025 18:54
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6061View raw event fields
Event Id
E6061
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-16T18:54:04.224220Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 Jan 2025 19:54
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6062View raw event fields
Event Id
E6062
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-16T19:54:04.224257Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 16 Jan 2025 20:28
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6063View raw event fields
Event Id
E6063
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-16T20:28:04.224294Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 16 Jan 2025 20:58
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6064View raw event fields
Event Id
E6064
Ticket Id
TCK-951
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-16T20:58:04.224331Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
05 Oct 2025 00:00
last Event
05 Oct 2025 07:38
Ticket TCK-952
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Oct 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6065View raw event fields
Event Id
E6065
Ticket Id
TCK-952
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-05T00:00:00.224368Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Oct 2025 00:33
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6066View raw event fields
Event Id
E6066
Ticket Id
TCK-952
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-05T00:33:00.224405Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17443.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Oct 2025 05:23
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6067View raw event fields
Event Id
E6067
Ticket Id
TCK-952
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-05T05:23:43.224442Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7114.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Oct 2025 07:22
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6068View raw event fields
Event Id
E6068
Ticket Id
TCK-952
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-05T07:22:17.224479Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Oct 2025 07:38
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6069View raw event fields
Event Id
E6069
Ticket Id
TCK-952
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-05T07:38:17.224516Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe