View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 976–1000 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
James Wilson
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
01 Mar 2025 14:00
last Event
02 Mar 2025 04:42
Ticket TCK-653
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3957View raw event fields
Event Id
E3957
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T14:00:00.146372Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3957
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Mar 2025 14:51
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3958View raw event fields
Event Id
E3958
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T14:51:00.146409Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1264.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3958
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Mar 2025 15:12
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3959View raw event fields
Event Id
E3959
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T15:12:04.146446Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8958.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3959
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Mar 2025 17:41
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3960View raw event fields
Event Id
E3960
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-03-01T17:41:22.146483Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13912.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3960
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 Mar 2025 21:33
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3961View raw event fields
Event Id
E3961
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-03-01T21:33:14.146520Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
25086.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3961
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Mar 2025 04:31
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3962View raw event fields
Event Id
E3962
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-02T04:31:20.146557Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3962
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 02 Mar 2025 04:42
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3963View raw event fields
Event Id
E3963
Ticket Id
TCK-653
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-02T04:42:20.146594Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3963
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Mark Turner
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
03 Nov 2025 05:00
last Event
03 Nov 2025 18:16
Ticket TCK-654
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Nov 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3964View raw event fields
Event Id
E3964
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-03T05:00:00.146631Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3964
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Nov 2025 05:08
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3965View raw event fields
Event Id
E3965
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-03T05:08:00.146668Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3465.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3965
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 Nov 2025 06:05
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3966View raw event fields
Event Id
E3966
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-03T06:05:45.146705Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7584.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3966
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 Nov 2025 08:12
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3967View raw event fields
Event Id
E3967
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-03T08:12:09.146742Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11872.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3967
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 Nov 2025 11:30
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3968View raw event fields
Event Id
E3968
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-03T11:30:01.146779Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18003.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3968
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 03 Nov 2025 16:30
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3969View raw event fields
Event Id
E3969
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-03T16:30:04.146816Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3969
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 03 Nov 2025 17:49
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3970View raw event fields
Event Id
E3970
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-03T17:49:04.146853Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3970
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 03 Nov 2025 18:00
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3971View raw event fields
Event Id
E3971
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-03T18:00:04.146890Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3971
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 03 Nov 2025 18:16
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3972View raw event fields
Event Id
E3972
Ticket Id
TCK-654
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-03T18:16:04.146927Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3972
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
21 Apr 2025 15:00
last Event
22 Apr 2025 03:04
Ticket TCK-655
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Apr 2025 15:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3973View raw event fields
Event Id
E3973
Ticket Id
TCK-655
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-21T15:00:00.146964Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3973
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Apr 2025 15:56
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3974View raw event fields
Event Id
E3974
Ticket Id
TCK-655
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-21T15:56:00.147001Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10899.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3974
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Apr 2025 18:57
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3975View raw event fields
Event Id
E3975
Ticket Id
TCK-655
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-21T18:57:39.147038Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27502.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3975
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Apr 2025 02:36
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3976View raw event fields
Event Id
E3976
Ticket Id
TCK-655
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-22T02:36:01.147075Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3976
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 22 Apr 2025 03:04
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3977View raw event fields
Event Id
E3977
Ticket Id
TCK-655
Client Id
CLIENT-51
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-22T03:04:01.147112Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3977
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
15 Aug 2025 21:00
last Event
16 Aug 2025 07:04
Ticket TCK-656
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Aug 2025 21:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3978View raw event fields
Event Id
E3978
Ticket Id
TCK-656
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-15T21:00:00.147149Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3978
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 15 Aug 2025 22:17
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3979View raw event fields
Event Id
E3979
Ticket Id
TCK-656
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-15T22:17:00.147186Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1893.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3979
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 15 Aug 2025 22:48
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3980View raw event fields
Event Id
E3980
Ticket Id
TCK-656
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-15T22:48:33.147223Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29179.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3980
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Aug 2025 06:54
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3981View raw event fields
Event Id
E3981
Ticket Id
TCK-656
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-16T06:54:52.147260Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3981
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Aug 2025 07:04
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3982View raw event fields
Event Id
E3982
Ticket Id
TCK-656
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-16T07:04:52.147297Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3982
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Petro van der Merwe
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
17 May 2025 01:00
last Event
17 May 2025 10:03
Ticket TCK-657
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 May 2025 01:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3983View raw event fields
Event Id
E3983
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-17T01:00:00.147334Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3983
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 17 May 2025 01:46
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3984View raw event fields
Event Id
E3984
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-17T01:46:00.147371Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3320.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3984
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 17 May 2025 02:41
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3985View raw event fields
Event Id
E3985
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-17T02:41:20.147408Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5668.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3985
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 17 May 2025 04:15
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E3986View raw event fields
Event Id
E3986
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-17T04:15:48.147445Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8241.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3986
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 17 May 2025 06:33
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E3987View raw event fields
Event Id
E3987
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-17T06:33:09.147482Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7151.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3987
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 17 May 2025 08:32
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E3988View raw event fields
Event Id
E3988
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-17T08:32:20.147519Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3988
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 17 May 2025 09:35
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E3989View raw event fields
Event Id
E3989
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-17T09:35:20.147556Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3989
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 17 May 2025 09:46
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3990View raw event fields
Event Id
E3990
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-17T09:46:20.147593Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3990
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 17 May 2025 10:03
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3991View raw event fields
Event Id
E3991
Ticket Id
TCK-657
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-17T10:03:20.147630Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3991
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Rentia Joubert
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
14 Jul 2025 17:00
last Event
15 Jul 2025 01:37
Ticket TCK-658
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jul 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3992View raw event fields
Event Id
E3992
Ticket Id
TCK-658
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-14T17:00:00.147667Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3992
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 14 Jul 2025 17:35
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3993View raw event fields
Event Id
E3993
Ticket Id
TCK-658
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-14T17:35:00.147704Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8514.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3993
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 14 Jul 2025 19:56
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3994View raw event fields
Event Id
E3994
Ticket Id
TCK-658
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-14T19:56:54.147741Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5583.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3994
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 14 Jul 2025 21:29
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3995View raw event fields
Event Id
E3995
Ticket Id
TCK-658
Client Id
CLIENT-61
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-14T21:29:57.147778Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13855.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3995
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 Jul 2025 01:20
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3996View raw event fields
Event Id
E3996
Ticket Id
TCK-658
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-15T01:20:52.147815Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3996
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 15 Jul 2025 01:37
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3997View raw event fields
Event Id
E3997
Ticket Id
TCK-658
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-15T01:37:52.147852Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3997
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
28 Nov 2025 04:00
last Event
28 Nov 2025 13:52
Ticket TCK-659
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Nov 2025 04:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3998View raw event fields
Event Id
E3998
Ticket Id
TCK-659
Client Id
CLIENT-43
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-28T04:00:00.147889Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3998
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Nov 2025 04:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3999View raw event fields
Event Id
E3999
Ticket Id
TCK-659
Client Id
CLIENT-43
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-28T04:16:00.147926Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16365.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3999
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 28 Nov 2025 08:48
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4000View raw event fields
Event Id
E4000
Ticket Id
TCK-659
Client Id
CLIENT-43
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T08:48:45.147963Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16894.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4000
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 28 Nov 2025 13:30
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4001View raw event fields
Event Id
E4001
Ticket Id
TCK-659
Client Id
CLIENT-43
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T13:30:19.148000Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4001
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 28 Nov 2025 13:52
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4002View raw event fields
Event Id
E4002
Ticket Id
TCK-659
Client Id
CLIENT-43
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T13:52:19.148037Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4002
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Clarke
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
16 Aug 2025 02:00
last Event
16 Aug 2025 10:56
Ticket TCK-660
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Aug 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4003View raw event fields
Event Id
E4003
Ticket Id
TCK-660
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-16T02:00:00.148074Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4003
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Aug 2025 02:32
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4004View raw event fields
Event Id
E4004
Ticket Id
TCK-660
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-16T02:32:00.148111Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4369.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4004
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Aug 2025 03:44
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4005View raw event fields
Event Id
E4005
Ticket Id
TCK-660
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-16T03:44:49.148148Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4005
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Aug 2025 10:26
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4006View raw event fields
Event Id
E4006
Ticket Id
TCK-660
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-16T10:26:29.148185Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Aug 2025 10:56
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4007View raw event fields
Event Id
E4007
Ticket Id
TCK-660
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-16T10:56:29.148222Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Susan Kruger
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
13 Feb 2025 04:00
last Event
15 Feb 2025 19:02
Ticket TCK-661
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Feb 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4008View raw event fields
Event Id
E4008
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-13T04:00:00.148259Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Feb 2025 05:30
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4009View raw event fields
Event Id
E4009
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-13T05:30:00.148296Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26850.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Feb 2025 12:57
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4010View raw event fields
Event Id
E4010
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-13T12:57:30.148333Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29481.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Feb 2025 21:08
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4011View raw event fields
Event Id
E4011
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-13T21:08:51.148370Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
83167.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Feb 2025 20:14
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4012View raw event fields
Event Id
E4012
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-14T20:14:58.148407Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
80336.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 15 Feb 2025 18:33
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4013View raw event fields
Event Id
E4013
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-15T18:33:54.148444Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 15 Feb 2025 19:02
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4014View raw event fields
Event Id
E4014
Ticket Id
TCK-661
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-15T19:02:54.148481Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
19 May 2025 03:00
last Event
19 May 2025 08:37
Ticket TCK-662
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 May 2025 03:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4015View raw event fields
Event Id
E4015
Ticket Id
TCK-662
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-19T03:00:00.148518Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 19 May 2025 04:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4016View raw event fields
Event Id
E4016
Ticket Id
TCK-662
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-19T04:28:00.148555Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8746.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 19 May 2025 06:53
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4017View raw event fields
Event Id
E4017
Ticket Id
TCK-662
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-19T06:53:46.148592Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5748.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 19 May 2025 08:29
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4018View raw event fields
Event Id
E4018
Ticket Id
TCK-662
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-19T08:29:34.148629Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 19 May 2025 08:37
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4019View raw event fields
Event Id
E4019
Ticket Id
TCK-662
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-19T08:37:34.148666Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Susan Kruger
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
14 Sep 2025 07:00
last Event
15 Sep 2025 03:36
Ticket TCK-663
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Sep 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4020View raw event fields
Event Id
E4020
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-14T07:00:00.148703Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Sep 2025 08:22
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4021View raw event fields
Event Id
E4021
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-14T08:22:00.148740Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6094.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Sep 2025 10:03
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4022View raw event fields
Event Id
E4022
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-14T10:03:34.148777Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7567.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Sep 2025 12:09
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4023View raw event fields
Event Id
E4023
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-14T12:09:41.148814Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11160.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Sep 2025 15:15
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4024View raw event fields
Event Id
E4024
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-09-14T15:15:41.148851Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3579.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 Sep 2025 16:15
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4025View raw event fields
Event Id
E4025
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-14T16:15:20.148888Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9911.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 14 Sep 2025 19:00
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4026View raw event fields
Event Id
E4026
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-14T19:00:31.148925Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26440.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 15 Sep 2025 02:21
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4027View raw event fields
Event Id
E4027
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-15T02:21:11.148962Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 15 Sep 2025 03:07
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4028View raw event fields
Event Id
E4028
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-15T03:07:11.148999Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 10
Date / time 15 Sep 2025 03:17
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4029View raw event fields
Event Id
E4029
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-15T03:17:11.149036Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 11
Date / time 15 Sep 2025 03:36
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4030View raw event fields
Event Id
E4030
Ticket Id
TCK-663
Client Id
CLIENT-9
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-15T03:36:11.149073Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
13 May 2025 16:00
last Event
14 May 2025 02:03
Ticket TCK-664
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 May 2025 16:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4031View raw event fields
Event Id
E4031
Ticket Id
TCK-664
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-13T16:00:00.149110Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 May 2025 17:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4032View raw event fields
Event Id
E4032
Ticket Id
TCK-664
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-13T17:21:00.149147Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15684.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 May 2025 21:42
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4033View raw event fields
Event Id
E4033
Ticket Id
TCK-664
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-13T21:42:24.149184Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14419.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 May 2025 01:42
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4034View raw event fields
Event Id
E4034
Ticket Id
TCK-664
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-14T01:42:43.149221Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 May 2025 02:03
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4035View raw event fields
Event Id
E4035
Ticket Id
TCK-664
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-14T02:03:43.149258Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Lindiwe Sithole
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
10 Jul 2025 15:00
last Event
11 Jul 2025 02:39
Ticket TCK-665
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Jul 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4036View raw event fields
Event Id
E4036
Ticket Id
TCK-665
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-10T15:00:00.149295Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 10 Jul 2025 15:55
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4037View raw event fields
Event Id
E4037
Ticket Id
TCK-665
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-10T15:55:00.149332Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12052.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 10 Jul 2025 19:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4038View raw event fields
Event Id
E4038
Ticket Id
TCK-665
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-10T19:15:52.149369Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5906.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 10 Jul 2025 20:54
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4039View raw event fields
Event Id
E4039
Ticket Id
TCK-665
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-07-10T20:54:18.149406Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19474.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 11 Jul 2025 02:18
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4040View raw event fields
Event Id
E4040
Ticket Id
TCK-665
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-11T02:18:52.149443Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 11 Jul 2025 02:39
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4041View raw event fields
Event Id
E4041
Ticket Id
TCK-665
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-11T02:39:52.149480Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Lwazi Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
24 Nov 2025 23:00
last Event
25 Nov 2025 12:57
Ticket TCK-666
Client / account: Lwazi Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Nov 2025 23:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4042View raw event fields
Event Id
E4042
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-24T23:00:00.149517Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Nov 2025 00:16
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4043View raw event fields
Event Id
E4043
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-25T00:16:00.149554Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4962.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Nov 2025 01:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4044View raw event fields
Event Id
E4044
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-25T01:38:42.149591Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2522.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Nov 2025 02:20
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4045View raw event fields
Event Id
E4045
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-25T02:20:44.149628Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12489.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 25 Nov 2025 05:48
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4046View raw event fields
Event Id
E4046
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-25T05:48:53.149665Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17822.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 Nov 2025 10:45
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4047View raw event fields
Event Id
E4047
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-25T10:45:55.149702Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 25 Nov 2025 12:09
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4048View raw event fields
Event Id
E4048
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-25T12:09:55.149739Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 25 Nov 2025 12:44
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4049View raw event fields
Event Id
E4049
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-25T12:44:55.149776Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 25 Nov 2025 12:57
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4050View raw event fields
Event Id
E4050
Ticket Id
TCK-666
Client Id
CLIENT-69
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-25T12:57:55.149813Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
05 Dec 2025 11:00
last Event
05 Dec 2025 18:37
Ticket TCK-667
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Dec 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4051View raw event fields
Event Id
E4051
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-05T11:00:00.149850Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 05 Dec 2025 11:44
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4052View raw event fields
Event Id
E4052
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-05T11:44:00.149887Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4605.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 05 Dec 2025 13:00
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4053View raw event fields
Event Id
E4053
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-05T13:00:45.149924Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7202.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 05 Dec 2025 15:00
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4054View raw event fields
Event Id
E4054
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-05T15:00:47.149961Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5904.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 05 Dec 2025 16:39
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4055View raw event fields
Event Id
E4055
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-05T16:39:11.149998Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5810.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Dec 2025 18:16
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4056View raw event fields
Event Id
E4056
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-05T18:16:01.150035Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 05 Dec 2025 18:37
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4057View raw event fields
Event Id
E4057
Ticket Id
TCK-667
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T18:37:01.150072Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
02 Feb 2025 06:00
last Event
02 Feb 2025 22:20
Ticket TCK-668
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Feb 2025 06:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4058View raw event fields
Event Id
E4058
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-02T06:00:00.150109Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 02 Feb 2025 06:46
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4059View raw event fields
Event Id
E4059
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-02T06:46:00.150146Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
918.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 02 Feb 2025 07:01
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4060View raw event fields
Event Id
E4060
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-02T07:01:18.150183Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8424.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 02 Feb 2025 09:21
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4061View raw event fields
Event Id
E4061
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-02T09:21:42.150220Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4211.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Feb 2025 10:31
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4062View raw event fields
Event Id
E4062
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-02T10:31:53.150257Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36669.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 02 Feb 2025 20:43
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4063View raw event fields
Event Id
E4063
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-02T20:43:02.150294Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 02 Feb 2025 21:42
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4064View raw event fields
Event Id
E4064
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-02T21:42:02.150331Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 02 Feb 2025 21:53
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4065View raw event fields
Event Id
E4065
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-02T21:53:02.150368Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 02 Feb 2025 22:20
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4066View raw event fields
Event Id
E4066
Ticket Id
TCK-668
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-02T22:20:02.150405Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
08 Oct 2025 02:00
last Event
08 Oct 2025 08:40
Ticket TCK-669
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Oct 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4067View raw event fields
Event Id
E4067
Ticket Id
TCK-669
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-08T02:00:00.150442Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 08 Oct 2025 03:01
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4068View raw event fields
Event Id
E4068
Ticket Id
TCK-669
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-08T03:01:00.150479Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9452.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 Oct 2025 05:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4069View raw event fields
Event Id
E4069
Ticket Id
TCK-669
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-08T05:38:32.150516Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10039.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 08 Oct 2025 08:25
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4070View raw event fields
Event Id
E4070
Ticket Id
TCK-669
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-08T08:25:51.150553Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4070
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 08 Oct 2025 08:40
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4071View raw event fields
Event Id
E4071
Ticket Id
TCK-669
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-08T08:40:51.150590Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4071
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Andrew Clarke
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
24 Jun 2025 06:00
last Event
26 Jun 2025 13:56
Ticket TCK-670
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jun 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4072View raw event fields
Event Id
E4072
Ticket Id
TCK-670
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-24T06:00:00.150627Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4072
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 24 Jun 2025 07:02
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4073View raw event fields
Event Id
E4073
Ticket Id
TCK-670
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-24T07:02:00.150664Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46921.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4073
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 24 Jun 2025 20:04
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4074View raw event fields
Event Id
E4074
Ticket Id
TCK-670
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-24T20:04:01.150701Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
83412.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4074
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 25 Jun 2025 19:14
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4075View raw event fields
Event Id
E4075
Ticket Id
TCK-670
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-25T19:14:13.150738Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
66161.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4075
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 26 Jun 2025 13:36
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4076View raw event fields
Event Id
E4076
Ticket Id
TCK-670
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-26T13:36:54.150775Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4076
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 26 Jun 2025 13:56
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4077View raw event fields
Event Id
E4077
Ticket Id
TCK-670
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-26T13:56:54.150812Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4077
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Palesa Nkosi
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Strand
First Event
09 May 2025 10:00
last Event
09 May 2025 22:24
Ticket TCK-671
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 May 2025 10:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4078View raw event fields
Event Id
E4078
Ticket Id
TCK-671
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-09T10:00:00.150849Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4078
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 May 2025 11:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4079View raw event fields
Event Id
E4079
Ticket Id
TCK-671
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-09T11:22:00.150886Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9338.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4079
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 09 May 2025 13:57
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4080View raw event fields
Event Id
E4080
Ticket Id
TCK-671
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-09T13:57:38.150923Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4080
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 May 2025 14:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4081View raw event fields
Event Id
E4081
Ticket Id
TCK-671
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-05-09T14:39:38.150960Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26432.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4081
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 09 May 2025 22:00
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4082View raw event fields
Event Id
E4082
Ticket Id
TCK-671
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-09T22:00:10.150997Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4082
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 09 May 2025 22:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4083View raw event fields
Event Id
E4083
Ticket Id
TCK-671
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-09T22:24:10.151034Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4083
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Kate Taylor
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
18 Jul 2025 23:00
last Event
19 Jul 2025 15:31
Ticket TCK-672
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jul 2025 23:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4084View raw event fields
Event Id
E4084
Ticket Id
TCK-672
Client Id
CLIENT-52
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-18T23:00:00.151071Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4084
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Jul 2025 23:20
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4085View raw event fields
Event Id
E4085
Ticket Id
TCK-672
Client Id
CLIENT-52
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-18T23:20:00.151108Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15158.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4085
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 19 Jul 2025 03:32
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4086View raw event fields
Event Id
E4086
Ticket Id
TCK-672
Client Id
CLIENT-52
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-19T03:32:38.151145Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3824.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4086
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 19 Jul 2025 04:36
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4087View raw event fields
Event Id
E4087
Ticket Id
TCK-672
Client Id
CLIENT-52
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-19T04:36:22.151182Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38164.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4087
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 19 Jul 2025 15:12
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4088View raw event fields
Event Id
E4088
Ticket Id
TCK-672
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-19T15:12:26.151219Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4088
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 19 Jul 2025 15:31
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4089View raw event fields
Event Id
E4089
Ticket Id
TCK-672
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-19T15:31:26.151256Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4089
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
08 Jul 2025 03:00
last Event
08 Jul 2025 13:20
Ticket TCK-673
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Jul 2025 03:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4090View raw event fields
Event Id
E4090
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-08T03:00:00.151293Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4090
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 08 Jul 2025 03:38
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4091View raw event fields
Event Id
E4091
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-08T03:38:00.151330Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11346.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4091
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 08 Jul 2025 06:47
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4092View raw event fields
Event Id
E4092
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-08T06:47:06.151367Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6513.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4092
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 08 Jul 2025 08:35
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4093View raw event fields
Event Id
E4093
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-08T08:35:39.151404Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2568.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4093
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 08 Jul 2025 09:18
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4094View raw event fields
Event Id
E4094
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-08T09:18:27.151441Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12728.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4094
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 08 Jul 2025 12:50
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4095View raw event fields
Event Id
E4095
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-08T12:50:35.151478Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4095
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 08 Jul 2025 13:20
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4096View raw event fields
Event Id
E4096
Ticket Id
TCK-673
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-08T13:20:35.151515Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4096
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
06 Oct 2025 10:00
last Event
06 Oct 2025 15:22
Ticket TCK-674
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Oct 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4097View raw event fields
Event Id
E4097
Ticket Id
TCK-674
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-06T10:00:00.151552Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4097
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 06 Oct 2025 10:24
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4098View raw event fields
Event Id
E4098
Ticket Id
TCK-674
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-06T10:24:00.151589Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3694.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4098
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 Oct 2025 11:25
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4099View raw event fields
Event Id
E4099
Ticket Id
TCK-674
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-06T11:25:34.151626Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7114.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4099
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 Oct 2025 13:24
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4100View raw event fields
Event Id
E4100
Ticket Id
TCK-674
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-10-06T13:24:08.151663Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5737.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4100
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 Oct 2025 14:59
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4101View raw event fields
Event Id
E4101
Ticket Id
TCK-674
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-06T14:59:45.151700Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4101
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 06 Oct 2025 15:22
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4102View raw event fields
Event Id
E4102
Ticket Id
TCK-674
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-06T15:22:45.151737Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4102
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Mark Turner
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
19 May 2025 01:00
last Event
24 May 2025 13:23
Ticket TCK-675
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 May 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4103View raw event fields
Event Id
E4103
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-19T01:00:00.151774Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4103
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 19 May 2025 01:48
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4104View raw event fields
Event Id
E4104
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-19T01:48:00.151811Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
68041.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4104
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 19 May 2025 20:42
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4105View raw event fields
Event Id
E4105
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-19T20:42:01.151848Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
72275.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4105
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 20 May 2025 16:46
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4106View raw event fields
Event Id
E4106
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-20T16:46:36.151885Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
113238.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4106
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 May 2025 00:13
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4107View raw event fields
Event Id
E4107
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-22T00:13:54.151922Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
213086.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4107
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 24 May 2025 11:25
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4108View raw event fields
Event Id
E4108
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-24T11:25:20.151959Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4108
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 24 May 2025 12:52
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4109View raw event fields
Event Id
E4109
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-24T12:52:20.151996Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4109
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 24 May 2025 13:14
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4110View raw event fields
Event Id
E4110
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-24T13:14:20.152033Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4110
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 24 May 2025 13:23
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4111View raw event fields
Event Id
E4111
Ticket Id
TCK-675
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-24T13:23:20.152070Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4111
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Clarke
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
09 Mar 2025 20:00
last Event
10 Mar 2025 21:00
Ticket TCK-676
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Mar 2025 20:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4112View raw event fields
Event Id
E4112
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-09T20:00:00.152107Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4112
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Mar 2025 20:39
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4113View raw event fields
Event Id
E4113
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-09T20:39:00.152144Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11647.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4113
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Mar 2025 23:53
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4114View raw event fields
Event Id
E4114
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-09T23:53:07.152181Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8957.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4114
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 10 Mar 2025 02:22
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4115View raw event fields
Event Id
E4115
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-10T02:22:24.152218Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9321.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4115
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 10 Mar 2025 04:57
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4116View raw event fields
Event Id
E4116
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-10T04:57:45.152255Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49966.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4116
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 10 Mar 2025 18:50
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4117View raw event fields
Event Id
E4117
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-10T18:50:31.152292Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4117
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 10 Mar 2025 20:01
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4118View raw event fields
Event Id
E4118
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-10T20:01:31.152329Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4118
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 10 Mar 2025 20:36
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4119View raw event fields
Event Id
E4119
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-10T20:36:31.152366Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4119
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 10 Mar 2025 21:00
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4120View raw event fields
Event Id
E4120
Ticket Id
TCK-676
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-10T21:00:31.152403Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4120
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia Joubert
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
23 Aug 2025 08:00
last Event
23 Aug 2025 17:12
Ticket TCK-677
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Aug 2025 08:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4121View raw event fields
Event Id
E4121
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-23T08:00:00.152440Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4121
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 23 Aug 2025 09:01
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4122View raw event fields
Event Id
E4122
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-23T09:01:00.152477Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2661.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4122
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 23 Aug 2025 09:45
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4123View raw event fields
Event Id
E4123
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-23T09:45:21.152514Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10061.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4123
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 23 Aug 2025 12:33
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4124View raw event fields
Event Id
E4124
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-08-23T12:33:02.152551Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9723.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4124
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 23 Aug 2025 15:15
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4125View raw event fields
Event Id
E4125
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-08-23T15:15:05.152588Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5626.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4125
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 23 Aug 2025 16:48
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4126View raw event fields
Event Id
E4126
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-23T16:48:51.152625Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4126
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 23 Aug 2025 17:12
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4127View raw event fields
Event Id
E4127
Ticket Id
TCK-677
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-23T17:12:51.152662Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4127
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner