View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1001–1025 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Susan Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
28 Apr 2025 13:00
last Event
28 Apr 2025 23:06
Ticket TCK-678
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Apr 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4128View raw event fields
Event Id
E4128
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-28T13:00:00.152699Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4128
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Apr 2025 14:15
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4129View raw event fields
Event Id
E4129
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-28T14:15:00.152736Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1774.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4129
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Apr 2025 14:44
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4130View raw event fields
Event Id
E4130
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-28T14:44:34.152773Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8635.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4130
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Apr 2025 17:08
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4131View raw event fields
Event Id
E4131
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-28T17:08:29.152810Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6813.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4131
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Apr 2025 19:02
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4132View raw event fields
Event Id
E4132
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-28T19:02:02.152847Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8407.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4132
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Apr 2025 21:22
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4133View raw event fields
Event Id
E4133
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-28T21:22:09.152884Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4133
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 28 Apr 2025 22:15
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4134View raw event fields
Event Id
E4134
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-28T22:15:09.152921Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4134
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 28 Apr 2025 22:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4135View raw event fields
Event Id
E4135
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-28T22:43:09.152958Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4135
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 28 Apr 2025 23:06
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4136View raw event fields
Event Id
E4136
Ticket Id
TCK-678
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-28T23:06:09.152995Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4136
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Clarke
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
17 Dec 2025 12:00
last Event
17 Dec 2025 22:36
Ticket TCK-679
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Dec 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4137View raw event fields
Event Id
E4137
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-17T12:00:00.153032Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4137
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Dec 2025 13:08
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4138View raw event fields
Event Id
E4138
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-17T13:08:00.153069Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1844.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4138
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Dec 2025 13:38
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4139View raw event fields
Event Id
E4139
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-17T13:38:44.153106Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3773.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4139
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 17 Dec 2025 14:41
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4140View raw event fields
Event Id
E4140
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-17T14:41:37.153143Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7471.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4140
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 17 Dec 2025 16:46
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4141View raw event fields
Event Id
E4141
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-17T16:46:08.153180Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12440.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4141
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Dec 2025 20:13
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4142View raw event fields
Event Id
E4142
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-17T20:13:28.153217Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5520.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4142
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 Dec 2025 21:45
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4143View raw event fields
Event Id
E4143
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-17T21:45:28.153254Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4143
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 17 Dec 2025 22:23
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4144View raw event fields
Event Id
E4144
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-17T22:23:28.153291Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4144
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 17 Dec 2025 22:36
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4145View raw event fields
Event Id
E4145
Ticket Id
TCK-679
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-17T22:36:28.153328Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4145
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
07 Feb 2025 08:00
last Event
08 Feb 2025 10:10
Ticket TCK-680
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Feb 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4146View raw event fields
Event Id
E4146
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-07T08:00:00.153365Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4146
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 07 Feb 2025 09:10
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4147View raw event fields
Event Id
E4147
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-07T09:10:00.153402Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14036.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4147
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 07 Feb 2025 13:03
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4148View raw event fields
Event Id
E4148
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-07T13:03:56.153439Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5268.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4148
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 07 Feb 2025 14:31
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4149View raw event fields
Event Id
E4149
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-07T14:31:44.153476Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12816.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4149
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 07 Feb 2025 18:05
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4150View raw event fields
Event Id
E4150
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-07T18:05:20.153513Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49233.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4150
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 08 Feb 2025 07:45
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4151View raw event fields
Event Id
E4151
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-08T07:45:53.153550Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4151
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 08 Feb 2025 09:24
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4152View raw event fields
Event Id
E4152
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-08T09:24:53.153587Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4152
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 08 Feb 2025 09:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4153View raw event fields
Event Id
E4153
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-08T09:45:53.153624Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4153
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 08 Feb 2025 10:10
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4154View raw event fields
Event Id
E4154
Ticket Id
TCK-680
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-08T10:10:53.153661Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4154
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
James Wilson
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
08 Apr 2025 13:00
last Event
08 Apr 2025 16:25
Ticket TCK-681
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Apr 2025 13:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4155View raw event fields
Event Id
E4155
Ticket Id
TCK-681
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-08T13:00:00.153698Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4155
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 08 Apr 2025 13:09
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4156View raw event fields
Event Id
E4156
Ticket Id
TCK-681
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-08T13:09:00.153735Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6832.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4156
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 08 Apr 2025 15:02
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4157View raw event fields
Event Id
E4157
Ticket Id
TCK-681
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-08T15:02:52.153772Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4447.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4157
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 08 Apr 2025 16:16
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4158View raw event fields
Event Id
E4158
Ticket Id
TCK-681
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-08T16:16:59.153809Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4158
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 08 Apr 2025 16:25
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4159View raw event fields
Event Id
E4159
Ticket Id
TCK-681
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-08T16:25:59.153846Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4159
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
25 Mar 2025 13:00
last Event
26 Mar 2025 00:08
Ticket TCK-682
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Mar 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4160View raw event fields
Event Id
E4160
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-25T13:00:00.153883Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4160
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 25 Mar 2025 13:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4161View raw event fields
Event Id
E4161
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-25T13:16:00.153920Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3386.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4161
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Mar 2025 14:12
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4162View raw event fields
Event Id
E4162
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-25T14:12:26.153957Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5664.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4162
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Mar 2025 15:46
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4163View raw event fields
Event Id
E4163
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-25T15:46:50.153994Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10758.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4163
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Mar 2025 18:46
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E4164View raw event fields
Event Id
E4164
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-25T18:46:08.154031Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12438.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4164
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Mar 2025 22:13
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E4165View raw event fields
Event Id
E4165
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-25T22:13:26.154068Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4165
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 25 Mar 2025 23:04
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4166View raw event fields
Event Id
E4166
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-25T23:04:26.154105Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4166
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 25 Mar 2025 23:42
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4167View raw event fields
Event Id
E4167
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-25T23:42:26.154142Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4167
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 26 Mar 2025 00:08
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4168View raw event fields
Event Id
E4168
Ticket Id
TCK-682
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-26T00:08:26.154179Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4168
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
07 Nov 2025 00:00
last Event
07 Nov 2025 21:12
Ticket TCK-683
Client / account: Peter Taylor · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Nov 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4169View raw event fields
Event Id
E4169
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-07T00:00:00.154216Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4169
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 07 Nov 2025 00:31
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4170View raw event fields
Event Id
E4170
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-07T00:31:00.154253Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11811.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4170
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 07 Nov 2025 03:47
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4171View raw event fields
Event Id
E4171
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-07T03:47:51.154290Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5277.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4171
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 07 Nov 2025 05:15
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4172View raw event fields
Event Id
E4172
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-07T05:15:48.154327Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11006.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4172
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 07 Nov 2025 08:19
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4173View raw event fields
Event Id
E4173
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-07T08:19:14.154364Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
41954.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4173
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 07 Nov 2025 19:58
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4174View raw event fields
Event Id
E4174
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-07T19:58:28.154401Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4174
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 07 Nov 2025 20:31
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4175View raw event fields
Event Id
E4175
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-07T20:31:28.154438Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4175
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 07 Nov 2025 20:55
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4176View raw event fields
Event Id
E4176
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-07T20:55:28.154475Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4176
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 07 Nov 2025 21:12
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4177View raw event fields
Event Id
E4177
Ticket Id
TCK-683
Client Id
CLIENT-77
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-07T21:12:28.154512Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4177
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
14 Jan 2025 22:00
last Event
15 Jan 2025 05:23
Ticket TCK-684
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jan 2025 22:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4178View raw event fields
Event Id
E4178
Ticket Id
TCK-684
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-14T22:00:00.154549Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4178
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 14 Jan 2025 22:21
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4179View raw event fields
Event Id
E4179
Ticket Id
TCK-684
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-14T22:21:00.154586Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17336.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4179
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 15 Jan 2025 03:09
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4180View raw event fields
Event Id
E4180
Ticket Id
TCK-684
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-15T03:09:56.154623Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6787.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4180
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 15 Jan 2025 05:03
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4181View raw event fields
Event Id
E4181
Ticket Id
TCK-684
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-15T05:03:03.154660Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4181
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 15 Jan 2025 05:23
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4182View raw event fields
Event Id
E4182
Ticket Id
TCK-684
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-15T05:23:03.154697Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4182
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
10 May 2025 02:00
last Event
10 May 2025 13:19
Ticket TCK-685
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 May 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4183View raw event fields
Event Id
E4183
Ticket Id
TCK-685
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-10T02:00:00.154734Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4183
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 10 May 2025 03:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4184View raw event fields
Event Id
E4184
Ticket Id
TCK-685
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-10T03:13:00.154771Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4496.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 10 May 2025 04:27
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4185View raw event fields
Event Id
E4185
Ticket Id
TCK-685
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-10T04:27:56.154808Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31174.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 10 May 2025 13:07
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4186View raw event fields
Event Id
E4186
Ticket Id
TCK-685
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-10T13:07:30.154845Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 10 May 2025 13:19
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4187View raw event fields
Event Id
E4187
Ticket Id
TCK-685
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-10T13:19:30.154882Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Cooper
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
13 Jun 2025 16:00
last Event
14 Jun 2025 08:55
Ticket TCK-686
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jun 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4188View raw event fields
Event Id
E4188
Ticket Id
TCK-686
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-13T16:00:00.154919Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 Jun 2025 16:52
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4189View raw event fields
Event Id
E4189
Ticket Id
TCK-686
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-13T16:52:00.154956Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15203.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 Jun 2025 21:05
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4190View raw event fields
Event Id
E4190
Ticket Id
TCK-686
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-13T21:05:23.154993Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8658.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 Jun 2025 23:29
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4191View raw event fields
Event Id
E4191
Ticket Id
TCK-686
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-13T23:29:41.155030Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32321.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Jun 2025 08:28
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4192View raw event fields
Event Id
E4192
Ticket Id
TCK-686
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-14T08:28:22.155067Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 14 Jun 2025 08:55
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4193View raw event fields
Event Id
E4193
Ticket Id
TCK-686
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-14T08:55:22.155104Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Kagiso Dlamini
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
01 Oct 2025 09:00
last Event
01 Oct 2025 14:45
Ticket TCK-687
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Oct 2025 09:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4194View raw event fields
Event Id
E4194
Ticket Id
TCK-687
Client Id
CLIENT-58
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-01T09:00:00.155141Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Oct 2025 09:11
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4195View raw event fields
Event Id
E4195
Ticket Id
TCK-687
Client Id
CLIENT-58
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-01T09:11:00.155178Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3953.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Oct 2025 10:16
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4196View raw event fields
Event Id
E4196
Ticket Id
TCK-687
Client Id
CLIENT-58
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-01T10:16:53.155215Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15845.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Oct 2025 14:40
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4197View raw event fields
Event Id
E4197
Ticket Id
TCK-687
Client Id
CLIENT-58
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-01T14:40:58.155252Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 Oct 2025 14:45
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4198View raw event fields
Event Id
E4198
Ticket Id
TCK-687
Client Id
CLIENT-58
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-01T14:45:58.155289Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Zolani Radebe
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
12 Aug 2025 13:00
last Event
14 Aug 2025 21:03
Ticket TCK-688
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Aug 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4199View raw event fields
Event Id
E4199
Ticket Id
TCK-688
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-12T13:00:00.155326Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 12 Aug 2025 13:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4200View raw event fields
Event Id
E4200
Ticket Id
TCK-688
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-12T13:22:00.155363Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
61174.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Aug 2025 06:21
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4201View raw event fields
Event Id
E4201
Ticket Id
TCK-688
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-13T06:21:34.155400Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 Aug 2025 22:58
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4202View raw event fields
Event Id
E4202
Ticket Id
TCK-688
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-08-13T22:58:34.155437Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
78034.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4202
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 Aug 2025 20:39
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4203View raw event fields
Event Id
E4203
Ticket Id
TCK-688
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-14T20:39:08.155474Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4203
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 Aug 2025 21:03
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4204View raw event fields
Event Id
E4204
Ticket Id
TCK-688
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-14T21:03:08.155511Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4204
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
15 Mar 2025 17:00
last Event
16 Mar 2025 03:40
Ticket TCK-689
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Mar 2025 17:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4205View raw event fields
Event Id
E4205
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-15T17:00:00.155548Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4205
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 15 Mar 2025 17:27
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4206View raw event fields
Event Id
E4206
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-15T17:27:00.155585Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8724.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4206
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 15 Mar 2025 19:52
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4207View raw event fields
Event Id
E4207
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-15T19:52:24.155622Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7155.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4207
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 15 Mar 2025 21:51
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4208View raw event fields
Event Id
E4208
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-15T21:51:39.155659Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11529.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4208
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Mar 2025 01:03
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E4209View raw event fields
Event Id
E4209
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-16T01:03:48.155696Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3935.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4209
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Mar 2025 02:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E4210View raw event fields
Event Id
E4210
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-16T02:09:23.155733Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4210
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 Mar 2025 03:02
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4211View raw event fields
Event Id
E4211
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-16T03:02:23.155770Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4211
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 16 Mar 2025 03:30
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4212View raw event fields
Event Id
E4212
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-16T03:30:23.155807Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4212
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 16 Mar 2025 03:40
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4213View raw event fields
Event Id
E4213
Ticket Id
TCK-689
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-16T03:40:23.155844Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4213
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Zolani Radebe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
09 Aug 2025 05:00
last Event
09 Aug 2025 20:00
Ticket TCK-690
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Aug 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4214View raw event fields
Event Id
E4214
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-09T05:00:00.155881Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4214
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 09 Aug 2025 05:52
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4215View raw event fields
Event Id
E4215
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-09T05:52:00.155918Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
986.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4215
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 09 Aug 2025 06:08
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4216View raw event fields
Event Id
E4216
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-09T06:08:26.155955Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7654.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4216
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Aug 2025 08:16
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4217View raw event fields
Event Id
E4217
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-09T08:16:00.155992Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2046.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4217
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Aug 2025 08:50
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E4218View raw event fields
Event Id
E4218
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-09T08:50:06.156029Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33272.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4218
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 09 Aug 2025 18:04
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E4219View raw event fields
Event Id
E4219
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-09T18:04:38.156066Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4219
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 09 Aug 2025 19:25
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4220View raw event fields
Event Id
E4220
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-09T19:25:38.156103Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4220
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 09 Aug 2025 19:44
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4221View raw event fields
Event Id
E4221
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-09T19:44:38.156140Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4221
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 09 Aug 2025 20:00
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4222View raw event fields
Event Id
E4222
Ticket Id
TCK-690
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-09T20:00:38.156177Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4222
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
04 Dec 2025 02:00
last Event
04 Dec 2025 14:35
Ticket TCK-691
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 02:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4223View raw event fields
Event Id
E4223
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T02:00:00.156214Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4223
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 04 Dec 2025 03:24
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4224View raw event fields
Event Id
E4224
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T03:24:00.156251Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1848.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4224
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 04 Dec 2025 03:54
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4225View raw event fields
Event Id
E4225
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T03:54:48.156288Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4619.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4225
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 04 Dec 2025 05:11
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4226View raw event fields
Event Id
E4226
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-04T05:11:47.156325Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5819.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4226
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 04 Dec 2025 06:48
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4227View raw event fields
Event Id
E4227
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-04T06:48:46.156362Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21639.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4227
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 04 Dec 2025 12:49
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4228View raw event fields
Event Id
E4228
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-04T12:49:25.156399Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4228
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 04 Dec 2025 14:06
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4229View raw event fields
Event Id
E4229
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-04T14:06:25.156436Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4229
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 04 Dec 2025 14:29
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4230View raw event fields
Event Id
E4230
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-04T14:29:25.156473Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4230
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 04 Dec 2025 14:35
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4231View raw event fields
Event Id
E4231
Ticket Id
TCK-691
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-04T14:35:25.156510Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4231
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Baker
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
07 Jun 2025 20:00
last Event
07 Jun 2025 23:52
Ticket TCK-692
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jun 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4232View raw event fields
Event Id
E4232
Ticket Id
TCK-692
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-07T20:00:00.156547Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4232
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 07 Jun 2025 20:52
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4233View raw event fields
Event Id
E4233
Ticket Id
TCK-692
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-07T20:52:00.156584Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5036.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4233
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 07 Jun 2025 22:15
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4234View raw event fields
Event Id
E4234
Ticket Id
TCK-692
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T22:15:56.156621Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2783.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4234
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 07 Jun 2025 23:02
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4235View raw event fields
Event Id
E4235
Ticket Id
TCK-692
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-07T23:02:19.156658Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2451.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4235
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 07 Jun 2025 23:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4236View raw event fields
Event Id
E4236
Ticket Id
TCK-692
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T23:43:10.156695Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4236
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 07 Jun 2025 23:52
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4237View raw event fields
Event Id
E4237
Ticket Id
TCK-692
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T23:52:10.156732Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4237
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Thabo Mokoena
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
01 May 2025 10:00
last Event
01 May 2025 19:02
Ticket TCK-693
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 May 2025 10:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4238View raw event fields
Event Id
E4238
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-01T10:00:00.156769Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4238
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 May 2025 11:12
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4239View raw event fields
Event Id
E4239
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-01T11:12:00.156806Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3469.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4239
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 May 2025 12:09
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4240View raw event fields
Event Id
E4240
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-01T12:09:49.156843Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8272.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4240
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 May 2025 14:27
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4241View raw event fields
Event Id
E4241
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-01T14:27:41.156880Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2363.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4241
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 May 2025 15:07
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4242View raw event fields
Event Id
E4242
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-01T15:07:04.156917Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8107.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4242
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 01 May 2025 17:22
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4243View raw event fields
Event Id
E4243
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-01T17:22:11.156954Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4243
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 01 May 2025 18:21
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4244View raw event fields
Event Id
E4244
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-01T18:21:11.156991Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4244
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 01 May 2025 18:36
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4245View raw event fields
Event Id
E4245
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-01T18:36:11.157028Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4245
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 01 May 2025 19:02
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4246View raw event fields
Event Id
E4246
Ticket Id
TCK-693
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-01T19:02:11.157065Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4246
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
11 Mar 2025 21:00
last Event
12 Mar 2025 13:31
Ticket TCK-694
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Mar 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4247View raw event fields
Event Id
E4247
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-11T21:00:00.157102Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4247
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 11 Mar 2025 22:27
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4248View raw event fields
Event Id
E4248
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-11T22:27:00.157139Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6554.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4248
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 12 Mar 2025 00:16
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4249View raw event fields
Event Id
E4249
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-12T00:16:14.157176Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9358.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4249
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 12 Mar 2025 02:52
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E4250View raw event fields
Event Id
E4250
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-12T02:52:12.157213Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12426.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4250
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 12 Mar 2025 06:19
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E4251View raw event fields
Event Id
E4251
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-12T06:19:18.157250Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18065.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4251
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 12 Mar 2025 11:20
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E4252View raw event fields
Event Id
E4252
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-12T11:20:23.157287Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4252
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 12 Mar 2025 12:34
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E4253View raw event fields
Event Id
E4253
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-12T12:34:23.157324Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4253
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 12 Mar 2025 13:14
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4254View raw event fields
Event Id
E4254
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-12T13:14:23.157361Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4254
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 12 Mar 2025 13:31
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4255View raw event fields
Event Id
E4255
Ticket Id
TCK-694
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-12T13:31:23.157398Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4255
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
01 Dec 2025 19:00
last Event
01 Dec 2025 23:34
Ticket TCK-695
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Dec 2025 19:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4256View raw event fields
Event Id
E4256
Ticket Id
TCK-695
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-01T19:00:00.157435Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4256
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Dec 2025 19:30
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4257View raw event fields
Event Id
E4257
Ticket Id
TCK-695
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-01T19:30:00.157472Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7144.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4257
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Dec 2025 21:29
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4258View raw event fields
Event Id
E4258
Ticket Id
TCK-695
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-01T21:29:04.157509Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6399.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4258
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Dec 2025 23:15
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4259View raw event fields
Event Id
E4259
Ticket Id
TCK-695
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-01T23:15:43.157546Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4259
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 Dec 2025 23:34
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4260View raw event fields
Event Id
E4260
Ticket Id
TCK-695
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-01T23:34:43.157583Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4260
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
14 Aug 2025 11:00
last Event
14 Aug 2025 22:07
Ticket TCK-696
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Aug 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4261View raw event fields
Event Id
E4261
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-14T11:00:00.157620Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4261
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 14 Aug 2025 11:15
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4262View raw event fields
Event Id
E4262
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-14T11:15:00.157657Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1436.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4262
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 14 Aug 2025 11:38
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4263View raw event fields
Event Id
E4263
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-14T11:38:56.157694Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7785.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4263
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 14 Aug 2025 13:48
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4264View raw event fields
Event Id
E4264
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-14T13:48:41.157731Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7186.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4264
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 14 Aug 2025 15:48
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4265View raw event fields
Event Id
E4265
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-14T15:48:27.157768Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14119.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4265
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 Aug 2025 19:43
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4266View raw event fields
Event Id
E4266
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-14T19:43:46.157805Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4266
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 14 Aug 2025 21:20
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4267View raw event fields
Event Id
E4267
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-14T21:20:46.157842Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4267
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 14 Aug 2025 21:45
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4268View raw event fields
Event Id
E4268
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-14T21:45:46.157879Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4268
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 14 Aug 2025 22:07
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4269View raw event fields
Event Id
E4269
Ticket Id
TCK-696
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-14T22:07:46.157916Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4269
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
06 Feb 2025 07:00
last Event
06 Feb 2025 17:51
Ticket TCK-697
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Feb 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4270View raw event fields
Event Id
E4270
Ticket Id
TCK-697
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-06T07:00:00.157953Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4270
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Feb 2025 08:12
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4271View raw event fields
Event Id
E4271
Ticket Id
TCK-697
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-06T08:12:00.157990Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4042.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4271
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 06 Feb 2025 09:19
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4272View raw event fields
Event Id
E4272
Ticket Id
TCK-697
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-06T09:19:22.158027Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29749.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4272
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 06 Feb 2025 17:35
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4273View raw event fields
Event Id
E4273
Ticket Id
TCK-697
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-06T17:35:11.158064Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4273
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Feb 2025 17:51
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4274View raw event fields
Event Id
E4274
Ticket Id
TCK-697
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-06T17:51:11.158101Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4274
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
27 Oct 2025 07:00
last Event
27 Oct 2025 23:01
Ticket TCK-698
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Oct 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4275View raw event fields
Event Id
E4275
Ticket Id
TCK-698
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-27T07:00:00.158138Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4275
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 27 Oct 2025 07:55
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4276View raw event fields
Event Id
E4276
Ticket Id
TCK-698
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-27T07:55:00.158175Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17116.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4276
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Oct 2025 12:40
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4277View raw event fields
Event Id
E4277
Ticket Id
TCK-698
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-27T12:40:16.158212Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36677.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4277
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Oct 2025 22:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4278View raw event fields
Event Id
E4278
Ticket Id
TCK-698
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-27T22:51:33.158249Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4278
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Oct 2025 23:01
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4279View raw event fields
Event Id
E4279
Ticket Id
TCK-698
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-27T23:01:33.158286Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4279
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
09 Jun 2025 18:00
last Event
09 Jun 2025 21:12
Ticket TCK-699
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jun 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4280View raw event fields
Event Id
E4280
Ticket Id
TCK-699
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-09T18:00:00.158323Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4280
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 Jun 2025 18:24
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4281View raw event fields
Event Id
E4281
Ticket Id
TCK-699
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-09T18:24:00.158360Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3353.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4281
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 09 Jun 2025 19:19
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4282View raw event fields
Event Id
E4282
Ticket Id
TCK-699
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-09T19:19:53.158397Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2609.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4282
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 Jun 2025 20:03
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4283View raw event fields
Event Id
E4283
Ticket Id
TCK-699
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-09T20:03:22.158434Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2997.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4283
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 09 Jun 2025 20:53
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4284View raw event fields
Event Id
E4284
Ticket Id
TCK-699
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-09T20:53:19.158471Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4284
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 09 Jun 2025 21:12
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4285View raw event fields
Event Id
E4285
Ticket Id
TCK-699
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-09T21:12:19.158508Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4285
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
23 Dec 2025 01:00
last Event
23 Dec 2025 10:48
Ticket TCK-700
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Dec 2025 01:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4286View raw event fields
Event Id
E4286
Ticket Id
TCK-700
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-23T01:00:00.158545Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4286
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 23 Dec 2025 01:52
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4287View raw event fields
Event Id
E4287
Ticket Id
TCK-700
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-23T01:52:00.158582Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13832.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4287
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 23 Dec 2025 05:42
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4288View raw event fields
Event Id
E4288
Ticket Id
TCK-700
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-23T05:42:32.158619Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2958.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4288
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 23 Dec 2025 06:31
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4289View raw event fields
Event Id
E4289
Ticket Id
TCK-700
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-12-23T06:31:50.158656Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14785.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4289
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Dec 2025 10:38
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4290View raw event fields
Event Id
E4290
Ticket Id
TCK-700
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-23T10:38:15.158693Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4290
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 23 Dec 2025 10:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4291View raw event fields
Event Id
E4291
Ticket Id
TCK-700
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-23T10:48:15.158730Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4291
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
03 Apr 2025 09:00
last Event
03 Apr 2025 16:28
Ticket TCK-701
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Apr 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4292View raw event fields
Event Id
E4292
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-03T09:00:00.158767Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4292
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 03 Apr 2025 09:29
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4293View raw event fields
Event Id
E4293
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-03T09:29:00.158804Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10588.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4293
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 03 Apr 2025 12:25
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4294View raw event fields
Event Id
E4294
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-03T12:25:28.158841Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3919.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4294
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 03 Apr 2025 13:30
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4295View raw event fields
Event Id
E4295
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-04-03T13:30:47.158878Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4604.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4295
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 03 Apr 2025 14:47
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4296View raw event fields
Event Id
E4296
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-04-03T14:47:31.158915Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4710.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4296
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 03 Apr 2025 16:06
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4297View raw event fields
Event Id
E4297
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-03T16:06:01.158952Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4297
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 03 Apr 2025 16:28
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4298View raw event fields
Event Id
E4298
Ticket Id
TCK-701
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-03T16:28:01.158989Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4298
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
24 Jul 2025 02:00
last Event
24 Jul 2025 19:39
Ticket TCK-702
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jul 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4299View raw event fields
Event Id
E4299
Ticket Id
TCK-702
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-24T02:00:00.159026Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4299
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Jul 2025 03:23
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4300View raw event fields
Event Id
E4300
Ticket Id
TCK-702
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-24T03:23:00.159063Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18222.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4300
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Jul 2025 08:26
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4301View raw event fields
Event Id
E4301
Ticket Id
TCK-702
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-24T08:26:42.159100Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38585.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4301
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 24 Jul 2025 19:09
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4302View raw event fields
Event Id
E4302
Ticket Id
TCK-702
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-24T19:09:47.159137Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4302
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 24 Jul 2025 19:39
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4303View raw event fields
Event Id
E4303
Ticket Id
TCK-702
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-24T19:39:47.159174Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4303
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole