View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 951–975 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Nokuthula Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
04 Nov 2025 15:00
last Event
05 Nov 2025 01:23
Ticket TCK-628
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Nov 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3782View raw event fields
Event Id
E3782
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-04T15:00:00.139897Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 04 Nov 2025 15:39
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3783View raw event fields
Event Id
E3783
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-04T15:39:00.139934Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2114.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 04 Nov 2025 16:14
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3784View raw event fields
Event Id
E3784
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-04T16:14:14.139971Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8031.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 04 Nov 2025 18:28
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E3785View raw event fields
Event Id
E3785
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-04T18:28:05.140008Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3472.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 04 Nov 2025 19:25
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E3786View raw event fields
Event Id
E3786
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-04T19:25:57.140045Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15161.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 04 Nov 2025 23:38
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E3787View raw event fields
Event Id
E3787
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-04T23:38:38.140082Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 05 Nov 2025 00:42
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E3788View raw event fields
Event Id
E3788
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-05T00:42:38.140119Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 05 Nov 2025 01:16
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3789View raw event fields
Event Id
E3789
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-05T01:16:38.140156Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 05 Nov 2025 01:23
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3790View raw event fields
Event Id
E3790
Ticket Id
TCK-628
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-05T01:23:38.140193Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
James Wilson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
16 Mar 2025 02:00
last Event
16 Mar 2025 11:19
Ticket TCK-629
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Mar 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3791View raw event fields
Event Id
E3791
Ticket Id
TCK-629
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-16T02:00:00.140230Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 16 Mar 2025 03:08
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3792View raw event fields
Event Id
E3792
Ticket Id
TCK-629
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-16T03:08:00.140267Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4162.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 16 Mar 2025 04:17
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3793View raw event fields
Event Id
E3793
Ticket Id
TCK-629
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-16T04:17:22.140304Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23989.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 16 Mar 2025 10:57
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3794View raw event fields
Event Id
E3794
Ticket Id
TCK-629
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-16T10:57:11.140341Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 16 Mar 2025 11:19
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3795View raw event fields
Event Id
E3795
Ticket Id
TCK-629
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-16T11:19:11.140378Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Mandla Sithole
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
01 Aug 2025 08:00
last Event
01 Aug 2025 22:14
Ticket TCK-630
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Aug 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3796View raw event fields
Event Id
E3796
Ticket Id
TCK-630
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-01T08:00:00.140415Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Aug 2025 09:21
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3797View raw event fields
Event Id
E3797
Ticket Id
TCK-630
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-01T09:21:00.140452Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6830.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Aug 2025 11:14
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3798View raw event fields
Event Id
E3798
Ticket Id
TCK-630
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-01T11:14:50.140489Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3943.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Aug 2025 12:20
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3799View raw event fields
Event Id
E3799
Ticket Id
TCK-630
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-08-01T12:20:33.140526Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34092.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Aug 2025 21:48
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E3800View raw event fields
Event Id
E3800
Ticket Id
TCK-630
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-01T21:48:45.140563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 01 Aug 2025 22:14
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3801View raw event fields
Event Id
E3801
Ticket Id
TCK-630
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-01T22:14:45.140600Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Grace Robinson
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
09 Mar 2025 09:00
last Event
09 Mar 2025 22:10
Ticket TCK-631
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Mar 2025 09:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3802View raw event fields
Event Id
E3802
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-09T09:00:00.140637Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Mar 2025 10:29
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3803View raw event fields
Event Id
E3803
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-09T10:29:00.140674Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13398.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Mar 2025 14:12
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3804View raw event fields
Event Id
E3804
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-09T14:12:18.140711Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4221.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 Mar 2025 15:22
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3805View raw event fields
Event Id
E3805
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-03-09T15:22:39.140748Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10023.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 Mar 2025 18:09
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3806View raw event fields
Event Id
E3806
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-03-09T18:09:42.140785Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13771.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 09 Mar 2025 21:59
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E3807View raw event fields
Event Id
E3807
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-09T21:59:13.140822Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 09 Mar 2025 22:10
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3808View raw event fields
Event Id
E3808
Ticket Id
TCK-631
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-09T22:10:13.140859Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Clarke
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
27 Aug 2025 00:00
last Event
27 Aug 2025 17:48
Ticket TCK-632
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Aug 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3809View raw event fields
Event Id
E3809
Ticket Id
TCK-632
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-27T00:00:00.140896Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Aug 2025 00:08
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3810View raw event fields
Event Id
E3810
Ticket Id
TCK-632
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-27T00:08:00.140933Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18404.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 27 Aug 2025 05:14
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3811View raw event fields
Event Id
E3811
Ticket Id
TCK-632
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-27T05:14:44.140970Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7334.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 27 Aug 2025 07:16
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E3812View raw event fields
Event Id
E3812
Ticket Id
TCK-632
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-08-27T07:16:58.141007Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37613.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 Aug 2025 17:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3813View raw event fields
Event Id
E3813
Ticket Id
TCK-632
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-27T17:43:51.141044Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 27 Aug 2025 17:48
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3814View raw event fields
Event Id
E3814
Ticket Id
TCK-632
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-27T17:48:51.141081Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
24 Feb 2025 12:00
last Event
25 Feb 2025 03:49
Ticket TCK-633
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Feb 2025 12:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3815View raw event fields
Event Id
E3815
Ticket Id
TCK-633
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-24T12:00:00.141118Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Feb 2025 12:51
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3816View raw event fields
Event Id
E3816
Ticket Id
TCK-633
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-24T12:51:00.141155Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16893.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Feb 2025 17:32
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3817View raw event fields
Event Id
E3817
Ticket Id
TCK-633
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-24T17:32:33.141192Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3613.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 24 Feb 2025 18:32
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E3818View raw event fields
Event Id
E3818
Ticket Id
TCK-633
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-24T18:32:46.141229Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32891.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Feb 2025 03:40
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3819View raw event fields
Event Id
E3819
Ticket Id
TCK-633
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-25T03:40:57.141266Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 25 Feb 2025 03:49
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3820View raw event fields
Event Id
E3820
Ticket Id
TCK-633
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-25T03:49:57.141303Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
28 Sep 2025 15:00
last Event
28 Sep 2025 18:35
Ticket TCK-634
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Sep 2025 15:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3821View raw event fields
Event Id
E3821
Ticket Id
TCK-634
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-28T15:00:00.141340Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 Sep 2025 15:18
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3822View raw event fields
Event Id
E3822
Ticket Id
TCK-634
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-28T15:18:00.141377Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1544.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Sep 2025 15:43
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3823View raw event fields
Event Id
E3823
Ticket Id
TCK-634
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-28T15:43:44.141414Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3305.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Sep 2025 16:38
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E3824View raw event fields
Event Id
E3824
Ticket Id
TCK-634
Client Id
CLIENT-75
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-09-28T16:38:49.141451Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6422.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Sep 2025 18:25
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3825View raw event fields
Event Id
E3825
Ticket Id
TCK-634
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-28T18:25:51.141488Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Sep 2025 18:35
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3826View raw event fields
Event Id
E3826
Ticket Id
TCK-634
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-28T18:35:51.141525Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
13 Dec 2025 00:00
last Event
13 Dec 2025 08:13
Ticket TCK-635
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Dec 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3827View raw event fields
Event Id
E3827
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-13T00:00:00.141562Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 13 Dec 2025 00:50
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3828View raw event fields
Event Id
E3828
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-13T00:50:00.141599Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7929.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 13 Dec 2025 03:02
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3829View raw event fields
Event Id
E3829
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-13T03:02:09.141636Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2864.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 13 Dec 2025 03:49
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3830View raw event fields
Event Id
E3830
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-13T03:49:53.141673Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7077.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 13 Dec 2025 05:47
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3831View raw event fields
Event Id
E3831
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-13T05:47:50.141710Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4670.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3831
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 13 Dec 2025 07:05
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3832View raw event fields
Event Id
E3832
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-13T07:05:40.141747Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3832
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 13 Dec 2025 07:45
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3833View raw event fields
Event Id
E3833
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-13T07:45:40.141784Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3833
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 13 Dec 2025 08:03
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3834View raw event fields
Event Id
E3834
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-13T08:03:40.141821Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3834
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 13 Dec 2025 08:13
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3835View raw event fields
Event Id
E3835
Ticket Id
TCK-635
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-13T08:13:40.141858Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3835
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Bell
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
20 Aug 2025 03:00
last Event
20 Aug 2025 11:09
Ticket TCK-636
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Aug 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3836View raw event fields
Event Id
E3836
Ticket Id
TCK-636
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-20T03:00:00.141895Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3836
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 Aug 2025 03:19
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3837View raw event fields
Event Id
E3837
Ticket Id
TCK-636
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-20T03:19:00.141932Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18483.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3837
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 Aug 2025 08:27
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3838View raw event fields
Event Id
E3838
Ticket Id
TCK-636
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-20T08:27:03.141969Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8006.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3838
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 20 Aug 2025 10:40
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3839View raw event fields
Event Id
E3839
Ticket Id
TCK-636
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-20T10:40:29.142006Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3839
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 20 Aug 2025 11:09
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E3840View raw event fields
Event Id
E3840
Ticket Id
TCK-636
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-20T11:09:29.142043Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3840
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Johan Nel
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
16 Dec 2025 02:00
last Event
17 Dec 2025 16:12
Ticket TCK-637
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Dec 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3841View raw event fields
Event Id
E3841
Ticket Id
TCK-637
Client Id
CLIENT-80
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-16T02:00:00.142080Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3841
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 16 Dec 2025 02:46
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3842View raw event fields
Event Id
E3842
Ticket Id
TCK-637
Client Id
CLIENT-80
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-16T02:46:00.142117Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
81365.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3842
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 17 Dec 2025 01:22
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3843View raw event fields
Event Id
E3843
Ticket Id
TCK-637
Client Id
CLIENT-80
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-17T01:22:05.142154Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
52805.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3843
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 17 Dec 2025 16:02
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3844View raw event fields
Event Id
E3844
Ticket Id
TCK-637
Client Id
CLIENT-80
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-17T16:02:10.142191Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3844
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 17 Dec 2025 16:12
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3845View raw event fields
Event Id
E3845
Ticket Id
TCK-637
Client Id
CLIENT-80
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-17T16:12:10.142228Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3845
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Grace Robinson
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
09 Oct 2025 13:00
last Event
10 Oct 2025 09:34
Ticket TCK-638
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Oct 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3846View raw event fields
Event Id
E3846
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-09T13:00:00.142265Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3846
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 09 Oct 2025 13:29
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3847View raw event fields
Event Id
E3847
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-09T13:29:00.142302Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8725.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3847
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 09 Oct 2025 15:54
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3848View raw event fields
Event Id
E3848
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-09T15:54:25.142339Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2225.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3848
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Oct 2025 16:31
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3849View raw event fields
Event Id
E3849
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-09T16:31:30.142376Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4121.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3849
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Oct 2025 17:40
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E3850View raw event fields
Event Id
E3850
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-09T17:40:11.142413Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49219.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3850
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Oct 2025 07:20
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E3851View raw event fields
Event Id
E3851
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-10T07:20:30.142450Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3851
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 10 Oct 2025 08:48
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3852View raw event fields
Event Id
E3852
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-10T08:48:30.142487Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3852
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 10 Oct 2025 09:07
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E3853View raw event fields
Event Id
E3853
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-10T09:07:30.142524Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3853
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 10 Oct 2025 09:34
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3854View raw event fields
Event Id
E3854
Ticket Id
TCK-638
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-10T09:34:30.142561Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3854
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
24 Dec 2025 16:00
last Event
25 Dec 2025 07:12
Ticket TCK-639
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Dec 2025 16:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3855View raw event fields
Event Id
E3855
Ticket Id
TCK-639
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-24T16:00:00.142598Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3855
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 24 Dec 2025 16:37
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3856View raw event fields
Event Id
E3856
Ticket Id
TCK-639
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-24T16:37:00.142635Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12146.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3856
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 24 Dec 2025 19:59
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3857View raw event fields
Event Id
E3857
Ticket Id
TCK-639
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-24T19:59:26.142672Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9849.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3857
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 24 Dec 2025 22:43
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E3858View raw event fields
Event Id
E3858
Ticket Id
TCK-639
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-24T22:43:35.142709Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28982.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3858
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 25 Dec 2025 06:46
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3859View raw event fields
Event Id
E3859
Ticket Id
TCK-639
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-25T06:46:37.142746Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3859
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 Dec 2025 07:12
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3860View raw event fields
Event Id
E3860
Ticket Id
TCK-639
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-25T07:12:37.142783Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3860
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
27 Jul 2025 04:00
last Event
28 Jul 2025 00:38
Ticket TCK-640
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Jul 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3861View raw event fields
Event Id
E3861
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-27T04:00:00.142820Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3861
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Jul 2025 04:53
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3862View raw event fields
Event Id
E3862
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-27T04:53:00.142857Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13666.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3862
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 27 Jul 2025 08:40
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3863View raw event fields
Event Id
E3863
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-27T08:40:46.142894Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4240.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3863
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 27 Jul 2025 09:51
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E3864View raw event fields
Event Id
E3864
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-27T09:51:26.142931Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14131.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3864
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 Jul 2025 13:46
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E3865View raw event fields
Event Id
E3865
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-27T13:46:57.142968Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
37342.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3865
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 28 Jul 2025 00:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3866View raw event fields
Event Id
E3866
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-28T00:09:19.143005Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3866
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 28 Jul 2025 00:38
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3867View raw event fields
Event Id
E3867
Ticket Id
TCK-640
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-28T00:38:19.143042Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3867
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Mandla Sithole
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
21 Sep 2025 14:00
last Event
22 Sep 2025 06:08
Ticket TCK-641
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Sep 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3868View raw event fields
Event Id
E3868
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-21T14:00:00.143079Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3868
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 21 Sep 2025 15:19
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3869View raw event fields
Event Id
E3869
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-21T15:19:00.143116Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7265.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3869
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 21 Sep 2025 17:20
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3870View raw event fields
Event Id
E3870
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-21T17:20:05.143153Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8994.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3870
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 21 Sep 2025 19:49
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E3871View raw event fields
Event Id
E3871
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-21T19:49:59.143190Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9929.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3871
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 21 Sep 2025 22:35
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E3872View raw event fields
Event Id
E3872
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-21T22:35:28.143227Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18557.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3872
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 22 Sep 2025 03:44
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E3873View raw event fields
Event Id
E3873
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-22T03:44:45.143264Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3873
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 22 Sep 2025 05:04
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E3874View raw event fields
Event Id
E3874
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-22T05:04:45.143301Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3874
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 22 Sep 2025 05:43
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3875View raw event fields
Event Id
E3875
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-22T05:43:45.143338Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3875
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 22 Sep 2025 06:08
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3876View raw event fields
Event Id
E3876
Ticket Id
TCK-641
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-22T06:08:45.143375Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3876
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Ayanda Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
26 Jul 2025 02:00
last Event
26 Jul 2025 15:47
Ticket TCK-642
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Jul 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3877View raw event fields
Event Id
E3877
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-26T02:00:00.143412Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3877
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 26 Jul 2025 03:26
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3878View raw event fields
Event Id
E3878
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-26T03:26:00.143449Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8501.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3878
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 26 Jul 2025 05:47
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3879View raw event fields
Event Id
E3879
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-26T05:47:41.143486Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2317.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3879
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 26 Jul 2025 06:26
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E3880View raw event fields
Event Id
E3880
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-26T06:26:18.143523Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4199.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3880
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 26 Jul 2025 07:36
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E3881View raw event fields
Event Id
E3881
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-26T07:36:17.143560Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20770.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3881
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 26 Jul 2025 13:22
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E3882View raw event fields
Event Id
E3882
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-26T13:22:27.143597Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3882
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 26 Jul 2025 14:59
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E3883View raw event fields
Event Id
E3883
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-26T14:59:27.143634Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3883
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 26 Jul 2025 15:31
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3884View raw event fields
Event Id
E3884
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-26T15:31:27.143671Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3884
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 26 Jul 2025 15:47
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3885View raw event fields
Event Id
E3885
Ticket Id
TCK-642
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-26T15:47:27.143708Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
18 Nov 2025 08:00
last Event
18 Nov 2025 17:47
Ticket TCK-643
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Nov 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3886View raw event fields
Event Id
E3886
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-18T08:00:00.143745Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Nov 2025 09:27
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3887View raw event fields
Event Id
E3887
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-18T09:27:00.143782Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3440.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 18 Nov 2025 10:24
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3888View raw event fields
Event Id
E3888
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-18T10:24:20.143819Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5525.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 18 Nov 2025 11:56
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3889View raw event fields
Event Id
E3889
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-18T11:56:25.143856Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9105.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 18 Nov 2025 14:28
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3890View raw event fields
Event Id
E3890
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-18T14:28:10.143893Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7000.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 18 Nov 2025 16:24
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3891View raw event fields
Event Id
E3891
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-18T16:24:50.143930Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3891
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 18 Nov 2025 16:55
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3892View raw event fields
Event Id
E3892
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-18T16:55:50.143967Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3892
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 18 Nov 2025 17:19
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3893View raw event fields
Event Id
E3893
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-18T17:19:50.144004Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3893
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 18 Nov 2025 17:47
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3894View raw event fields
Event Id
E3894
Ticket Id
TCK-643
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-18T17:47:50.144041Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3894
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
15 Nov 2025 21:00
last Event
16 Nov 2025 04:11
Ticket TCK-644
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Nov 2025 21:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3895View raw event fields
Event Id
E3895
Ticket Id
TCK-644
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-15T21:00:00.144078Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3895
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 15 Nov 2025 22:17
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3896View raw event fields
Event Id
E3896
Ticket Id
TCK-644
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-15T22:17:00.144115Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17601.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3896
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 16 Nov 2025 03:10
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3897View raw event fields
Event Id
E3897
Ticket Id
TCK-644
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-16T03:10:21.144152Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2049.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3897
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 16 Nov 2025 03:44
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3898View raw event fields
Event Id
E3898
Ticket Id
TCK-644
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-16T03:44:30.144189Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3898
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 16 Nov 2025 04:11
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3899View raw event fields
Event Id
E3899
Ticket Id
TCK-644
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-16T04:11:30.144226Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3899
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Zolani Radebe
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
23 Oct 2025 07:00
last Event
25 Oct 2025 07:39
Ticket TCK-645
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Oct 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3900View raw event fields
Event Id
E3900
Ticket Id
TCK-645
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-23T07:00:00.144263Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3900
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 23 Oct 2025 08:30
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3901View raw event fields
Event Id
E3901
Ticket Id
TCK-645
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-23T08:30:00.144300Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
69924.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3901
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Oct 2025 03:55
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3902View raw event fields
Event Id
E3902
Ticket Id
TCK-645
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-24T03:55:24.144337Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
47613.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3902
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 24 Oct 2025 17:08
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E3903View raw event fields
Event Id
E3903
Ticket Id
TCK-645
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-24T17:08:57.144374Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
50705.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3903
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Oct 2025 07:14
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3904View raw event fields
Event Id
E3904
Ticket Id
TCK-645
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-25T07:14:02.144411Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3904
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 25 Oct 2025 07:39
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3905View raw event fields
Event Id
E3905
Ticket Id
TCK-645
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-25T07:39:02.144448Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3905
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
28 Dec 2025 11:00
last Event
29 Dec 2025 00:55
Ticket TCK-646
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Dec 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3906View raw event fields
Event Id
E3906
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-28T11:00:00.144485Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3906
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Dec 2025 12:03
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3907View raw event fields
Event Id
E3907
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-28T12:03:00.144522Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1353.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3907
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Dec 2025 12:25
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3908View raw event fields
Event Id
E3908
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-28T12:25:33.144559Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5677.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3908
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 28 Dec 2025 14:00
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3909View raw event fields
Event Id
E3909
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-28T14:00:10.144596Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2933.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3909
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 28 Dec 2025 14:49
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3910View raw event fields
Event Id
E3910
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-28T14:49:03.144633Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28906.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3910
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 28 Dec 2025 22:50
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3911View raw event fields
Event Id
E3911
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-28T22:50:49.144670Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3911
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 29 Dec 2025 00:20
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3912View raw event fields
Event Id
E3912
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-29T00:20:49.144707Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3912
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 29 Dec 2025 00:41
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3913View raw event fields
Event Id
E3913
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-29T00:41:49.144744Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3913
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 29 Dec 2025 00:55
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E3914View raw event fields
Event Id
E3914
Ticket Id
TCK-646
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-29T00:55:49.144781Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3914
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Susan Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
22 Jul 2025 05:00
last Event
22 Jul 2025 23:23
Ticket TCK-647
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Jul 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3915View raw event fields
Event Id
E3915
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-22T05:00:00.144818Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3915
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 22 Jul 2025 06:15
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3916View raw event fields
Event Id
E3916
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-22T06:15:00.144855Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1298.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3916
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 22 Jul 2025 06:36
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3917View raw event fields
Event Id
E3917
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-22T06:36:38.144892Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10734.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3917
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 22 Jul 2025 09:35
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E3918View raw event fields
Event Id
E3918
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-22T09:35:32.144929Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9441.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3918
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 22 Jul 2025 12:12
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E3919View raw event fields
Event Id
E3919
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-22T12:12:53.144966Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34092.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3919
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 22 Jul 2025 21:41
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E3920View raw event fields
Event Id
E3920
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-22T21:41:05.145003Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3920
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 22 Jul 2025 22:40
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E3921View raw event fields
Event Id
E3921
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-22T22:40:05.145040Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3921
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 22 Jul 2025 23:11
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3922View raw event fields
Event Id
E3922
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-22T23:11:05.145077Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3922
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 22 Jul 2025 23:23
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3923View raw event fields
Event Id
E3923
Ticket Id
TCK-647
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-22T23:23:05.145114Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3923
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
James Wilson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
07 Jul 2025 14:00
last Event
07 Jul 2025 19:59
Ticket TCK-648
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jul 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3924View raw event fields
Event Id
E3924
Ticket Id
TCK-648
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-07T14:00:00.145151Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3924
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 07 Jul 2025 15:18
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3925View raw event fields
Event Id
E3925
Ticket Id
TCK-648
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-07T15:18:00.145188Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4941.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3925
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 07 Jul 2025 16:40
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3926View raw event fields
Event Id
E3926
Ticket Id
TCK-648
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-07T16:40:21.145225Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10708.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3926
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 07 Jul 2025 19:38
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3927View raw event fields
Event Id
E3927
Ticket Id
TCK-648
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-07T19:38:49.145262Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3927
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 07 Jul 2025 19:59
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E3928View raw event fields
Event Id
E3928
Ticket Id
TCK-648
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-07T19:59:49.145299Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3928
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
24 Mar 2025 00:00
last Event
24 Mar 2025 08:19
Ticket TCK-649
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Mar 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3929View raw event fields
Event Id
E3929
Ticket Id
TCK-649
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-24T00:00:00.145336Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3929
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Mar 2025 00:10
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3930View raw event fields
Event Id
E3930
Ticket Id
TCK-649
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-24T00:10:00.145373Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5006.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3930
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Mar 2025 01:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3931View raw event fields
Event Id
E3931
Ticket Id
TCK-649
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-24T01:33:26.145410Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22808.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3931
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 24 Mar 2025 07:53
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E3932View raw event fields
Event Id
E3932
Ticket Id
TCK-649
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-24T07:53:34.145447Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3932
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 24 Mar 2025 08:19
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3933View raw event fields
Event Id
E3933
Ticket Id
TCK-649
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-24T08:19:34.145484Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3933
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
03 Jul 2025 04:00
last Event
03 Jul 2025 20:33
Ticket TCK-650
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jul 2025 04:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E3934View raw event fields
Event Id
E3934
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-03T04:00:00.145521Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3934
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 03 Jul 2025 05:25
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E3935View raw event fields
Event Id
E3935
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-03T05:25:00.145558Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8148.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3935
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 03 Jul 2025 07:40
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E3936View raw event fields
Event Id
E3936
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-03T07:40:48.145595Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4085.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3936
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 03 Jul 2025 08:48
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E3937View raw event fields
Event Id
E3937
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-03T08:48:53.145632Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5632.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3937
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 03 Jul 2025 10:22
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E3938View raw event fields
Event Id
E3938
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-03T10:22:45.145669Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28259.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3938
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 03 Jul 2025 18:13
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E3939View raw event fields
Event Id
E3939
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-03T18:13:44.145706Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5640.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3939
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 03 Jul 2025 19:47
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E3940View raw event fields
Event Id
E3940
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-03T19:47:44.145743Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3940
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 03 Jul 2025 20:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E3941View raw event fields
Event Id
E3941
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-03T20:26:44.145780Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3941
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 03 Jul 2025 20:33
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E3942View raw event fields
Event Id
E3942
Ticket Id
TCK-650
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-03T20:33:44.145817Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3942
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
25 Jan 2025 02:00
last Event
25 Jan 2025 10:06
Ticket TCK-651
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jan 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3943View raw event fields
Event Id
E3943
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-25T02:00:00.145854Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3943
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 25 Jan 2025 02:12
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3944View raw event fields
Event Id
E3944
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-25T02:12:00.145891Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4178.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3944
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Jan 2025 03:21
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3945View raw event fields
Event Id
E3945
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-25T03:21:38.145928Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3945
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Jan 2025 03:59
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3946View raw event fields
Event Id
E3946
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-25T03:59:18.145965Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7510.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3946
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Jan 2025 06:04
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E3947View raw event fields
Event Id
E3947
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-25T06:04:28.146002Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8905.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3947
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Jan 2025 08:32
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E3948View raw event fields
Event Id
E3948
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-25T08:32:53.146039Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3948
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 25 Jan 2025 09:18
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3949View raw event fields
Event Id
E3949
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-25T09:18:53.146076Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3949
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 25 Jan 2025 09:52
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E3950View raw event fields
Event Id
E3950
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-25T09:52:53.146113Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3950
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 25 Jan 2025 10:06
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3951View raw event fields
Event Id
E3951
Ticket Id
TCK-651
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-25T10:06:53.146150Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3951
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Willem Venter
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
16 Jul 2025 01:00
last Event
16 Jul 2025 12:32
Ticket TCK-652
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jul 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E3952View raw event fields
Event Id
E3952
Ticket Id
TCK-652
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-16T01:00:00.146187Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3952
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Jul 2025 01:35
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E3953View raw event fields
Event Id
E3953
Ticket Id
TCK-652
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-16T01:35:00.146224Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12093.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3953
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Jul 2025 04:56
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E3954View raw event fields
Event Id
E3954
Ticket Id
TCK-652
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-16T04:56:33.146261Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3954
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Jul 2025 12:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E3955View raw event fields
Event Id
E3955
Ticket Id
TCK-652
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-16T12:08:53.146298Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3955
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Jul 2025 12:32
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E3956View raw event fields
Event Id
E3956
Ticket Id
TCK-652
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-16T12:32:53.146335Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E3956
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole