View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 776–800 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Simon Bell
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
02 Mar 2025 10:00
last Event
02 Mar 2025 23:17
Ticket TCK-453
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Mar 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2551View raw event fields
Event Id
E2551
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-02T10:00:00.094350Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Mar 2025 11:02
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2552View raw event fields
Event Id
E2552
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-02T11:02:00.094387Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7277.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Mar 2025 13:03
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2553View raw event fields
Event Id
E2553
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-02T13:03:17.094424Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6012.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Mar 2025 14:43
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2554View raw event fields
Event Id
E2554
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-02T14:43:29.094461Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3409.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Mar 2025 15:40
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2555View raw event fields
Event Id
E2555
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-02T15:40:18.094498Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20747.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2555
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Mar 2025 21:26
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2556View raw event fields
Event Id
E2556
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-02T21:26:05.094535Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2556
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 02 Mar 2025 22:18
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2557View raw event fields
Event Id
E2557
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-02T22:18:05.094572Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2557
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 02 Mar 2025 22:56
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2558View raw event fields
Event Id
E2558
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-02T22:56:05.094609Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2558
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 02 Mar 2025 23:17
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2559View raw event fields
Event Id
E2559
Ticket Id
TCK-453
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-02T23:17:05.094646Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2559
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Nomvula Mbeki
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
18 Apr 2025 02:00
last Event
18 Apr 2025 12:24
Ticket TCK-454
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Apr 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2560View raw event fields
Event Id
E2560
Ticket Id
TCK-454
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-18T02:00:00.094683Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2560
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 18 Apr 2025 03:07
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2561View raw event fields
Event Id
E2561
Ticket Id
TCK-454
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-18T03:07:00.094720Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15678.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2561
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 18 Apr 2025 07:28
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2562View raw event fields
Event Id
E2562
Ticket Id
TCK-454
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-18T07:28:18.094757Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16789.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2562
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 18 Apr 2025 12:08
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2563View raw event fields
Event Id
E2563
Ticket Id
TCK-454
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-18T12:08:07.094794Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2563
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 18 Apr 2025 12:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2564View raw event fields
Event Id
E2564
Ticket Id
TCK-454
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-18T12:24:07.094831Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2564
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Baker
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
05 Apr 2025 05:00
last Event
05 Apr 2025 19:41
Ticket TCK-455
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Apr 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2565View raw event fields
Event Id
E2565
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-05T05:00:00.094868Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2565
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 05 Apr 2025 06:01
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2566View raw event fields
Event Id
E2566
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-05T06:01:00.094905Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6765.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2566
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 05 Apr 2025 07:53
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2567View raw event fields
Event Id
E2567
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-05T07:53:45.094942Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2577.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2567
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 05 Apr 2025 08:36
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2568View raw event fields
Event Id
E2568
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-05T08:36:42.094979Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3576.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2568
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 05 Apr 2025 09:36
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2569View raw event fields
Event Id
E2569
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-05T09:36:18.095016Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29109.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2569
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 05 Apr 2025 17:41
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2570View raw event fields
Event Id
E2570
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-05T17:41:27.095053Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2570
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 05 Apr 2025 19:09
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2571View raw event fields
Event Id
E2571
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-05T19:09:27.095090Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2571
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 05 Apr 2025 19:22
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2572View raw event fields
Event Id
E2572
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-05T19:22:27.095127Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2572
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 05 Apr 2025 19:41
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2573View raw event fields
Event Id
E2573
Ticket Id
TCK-455
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-05T19:41:27.095164Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2573
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Kagiso Dlamini
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
10 Aug 2025 23:00
last Event
11 Aug 2025 09:32
Ticket TCK-456
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Aug 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2574View raw event fields
Event Id
E2574
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-10T23:00:00.095201Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2574
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 10 Aug 2025 23:22
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2575View raw event fields
Event Id
E2575
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-10T23:22:00.095238Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8718.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2575
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 11 Aug 2025 01:47
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2576View raw event fields
Event Id
E2576
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-11T01:47:18.095275Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4687.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2576
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 11 Aug 2025 03:05
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2577View raw event fields
Event Id
E2577
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-11T03:05:25.095312Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10026.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2577
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 11 Aug 2025 05:52
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2578View raw event fields
Event Id
E2578
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-11T05:52:31.095349Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4442.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2578
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 11 Aug 2025 07:06
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2579View raw event fields
Event Id
E2579
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-11T07:06:33.095386Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2579
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 11 Aug 2025 08:34
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2580View raw event fields
Event Id
E2580
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-11T08:34:33.095423Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2580
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 11 Aug 2025 09:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2581View raw event fields
Event Id
E2581
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-11T09:06:33.095460Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2581
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 11 Aug 2025 09:32
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2582View raw event fields
Event Id
E2582
Ticket Id
TCK-456
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-11T09:32:33.095497Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2582
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
23 Oct 2025 08:00
last Event
23 Oct 2025 13:05
Ticket TCK-457
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Oct 2025 08:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2583View raw event fields
Event Id
E2583
Ticket Id
TCK-457
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-23T08:00:00.095534Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2583
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 23 Oct 2025 08:11
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2584View raw event fields
Event Id
E2584
Ticket Id
TCK-457
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-23T08:11:00.095571Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2274.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2584
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 23 Oct 2025 08:48
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2585View raw event fields
Event Id
E2585
Ticket Id
TCK-457
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-23T08:48:54.095608Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3636.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2585
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 23 Oct 2025 09:49
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2586View raw event fields
Event Id
E2586
Ticket Id
TCK-457
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-10-23T09:49:30.095645Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10049.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2586
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 23 Oct 2025 12:36
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2587View raw event fields
Event Id
E2587
Ticket Id
TCK-457
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-23T12:36:59.095682Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Oct 2025 13:05
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2588View raw event fields
Event Id
E2588
Ticket Id
TCK-457
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-23T13:05:59.095719Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
04 Aug 2025 23:00
last Event
09 Aug 2025 21:38
Ticket TCK-458
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 23:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2589View raw event fields
Event Id
E2589
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T23:00:00.095756Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Aug 2025 23:32
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2590View raw event fields
Event Id
E2590
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T23:32:00.095793Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24517.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Aug 2025 06:20
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2591View raw event fields
Event Id
E2591
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-05T06:20:37.095830Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
44055.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Aug 2025 18:34
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2592View raw event fields
Event Id
E2592
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-08-05T18:34:52.095867Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59153.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 06 Aug 2025 11:00
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2593View raw event fields
Event Id
E2593
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-06T11:00:45.095904Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
76113.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2593
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 07 Aug 2025 08:09
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2594View raw event fields
Event Id
E2594
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-07T08:09:18.095941Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
215659.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2594
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 09 Aug 2025 20:03
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2595View raw event fields
Event Id
E2595
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-09T20:03:37.095978Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2595
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 09 Aug 2025 21:09
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2596View raw event fields
Event Id
E2596
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-09T21:09:37.096015Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2596
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 09 Aug 2025 21:26
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2597View raw event fields
Event Id
E2597
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-09T21:26:37.096052Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2597
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 10
Date / time 09 Aug 2025 21:38
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2598View raw event fields
Event Id
E2598
Ticket Id
TCK-458
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-09T21:38:37.096089Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2598
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
26 Mar 2025 18:00
last Event
29 Mar 2025 19:43
Ticket TCK-459
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Mar 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2599View raw event fields
Event Id
E2599
Ticket Id
TCK-459
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-26T18:00:00.096126Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2599
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 26 Mar 2025 18:35
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2600View raw event fields
Event Id
E2600
Ticket Id
TCK-459
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-26T18:35:00.096163Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
81645.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2600
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 27 Mar 2025 17:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2601View raw event fields
Event Id
E2601
Ticket Id
TCK-459
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-27T17:15:45.096200Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
180583.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2601
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 29 Mar 2025 19:25
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2602View raw event fields
Event Id
E2602
Ticket Id
TCK-459
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-29T19:25:28.096237Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2602
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 29 Mar 2025 19:43
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2603View raw event fields
Event Id
E2603
Ticket Id
TCK-459
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-29T19:43:28.096274Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2603
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
19 Sep 2025 01:00
last Event
19 Sep 2025 06:37
Ticket TCK-460
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Sep 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2604View raw event fields
Event Id
E2604
Ticket Id
TCK-460
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-19T01:00:00.096311Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2604
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Sep 2025 01:32
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2605View raw event fields
Event Id
E2605
Ticket Id
TCK-460
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-19T01:32:00.096348Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3767.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2605
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Sep 2025 02:34
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2606View raw event fields
Event Id
E2606
Ticket Id
TCK-460
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-19T02:34:47.096385Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4697.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2606
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Sep 2025 03:53
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2607View raw event fields
Event Id
E2607
Ticket Id
TCK-460
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-19T03:53:04.096422Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9108.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2607
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Sep 2025 06:24
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2608View raw event fields
Event Id
E2608
Ticket Id
TCK-460
Client Id
CLIENT-43
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-19T06:24:52.096459Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2608
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 19 Sep 2025 06:37
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2609View raw event fields
Event Id
E2609
Ticket Id
TCK-460
Client Id
CLIENT-43
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-19T06:37:52.096496Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2609
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Hendrik Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
01 Sep 2025 21:00
last Event
02 Sep 2025 09:31
Ticket TCK-461
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Sep 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2610View raw event fields
Event Id
E2610
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-01T21:00:00.096533Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2610
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 01 Sep 2025 21:44
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2611View raw event fields
Event Id
E2611
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-01T21:44:00.096570Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4863.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2611
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 01 Sep 2025 23:05
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2612View raw event fields
Event Id
E2612
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-01T23:05:03.096607Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7329.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2612
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 02 Sep 2025 01:07
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2613View raw event fields
Event Id
E2613
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-02T01:07:12.096644Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5659.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2613
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 02 Sep 2025 02:41
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2614View raw event fields
Event Id
E2614
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-02T02:41:31.096681Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16049.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2614
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 02 Sep 2025 07:09
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2615View raw event fields
Event Id
E2615
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-02T07:09:00.096718Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2615
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 02 Sep 2025 08:48
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2616View raw event fields
Event Id
E2616
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-02T08:48:00.096755Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2616
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 02 Sep 2025 09:16
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2617View raw event fields
Event Id
E2617
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-02T09:16:00.096792Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2617
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 02 Sep 2025 09:31
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2618View raw event fields
Event Id
E2618
Ticket Id
TCK-461
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-02T09:31:00.096829Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2618
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
18 Jun 2025 23:00
last Event
19 Jun 2025 07:12
Ticket TCK-462
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jun 2025 23:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2619View raw event fields
Event Id
E2619
Ticket Id
TCK-462
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-18T23:00:00.096866Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2619
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Jun 2025 23:11
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2620View raw event fields
Event Id
E2620
Ticket Id
TCK-462
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-18T23:11:00.096903Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6961.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2620
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 19 Jun 2025 01:07
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2621View raw event fields
Event Id
E2621
Ticket Id
TCK-462
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-19T01:07:01.096940Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20824.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2621
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 19 Jun 2025 06:54
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2622View raw event fields
Event Id
E2622
Ticket Id
TCK-462
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-19T06:54:05.096977Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2622
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 19 Jun 2025 07:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2623View raw event fields
Event Id
E2623
Ticket Id
TCK-462
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-19T07:12:05.097014Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2623
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
James Wilson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
08 Feb 2025 07:00
last Event
08 Feb 2025 11:21
Ticket TCK-463
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Feb 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2624View raw event fields
Event Id
E2624
Ticket Id
TCK-463
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-08T07:00:00.097051Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2624
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 08 Feb 2025 07:54
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2625View raw event fields
Event Id
E2625
Ticket Id
TCK-463
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-08T07:54:00.097088Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2568.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2625
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 Feb 2025 08:36
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2626View raw event fields
Event Id
E2626
Ticket Id
TCK-463
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-08T08:36:48.097125Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8628.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2626
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 08 Feb 2025 11:00
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2627View raw event fields
Event Id
E2627
Ticket Id
TCK-463
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-08T11:00:36.097162Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2627
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 08 Feb 2025 11:21
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2628View raw event fields
Event Id
E2628
Ticket Id
TCK-463
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-08T11:21:36.097199Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2628
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
11 Sep 2025 19:00
last Event
13 Sep 2025 18:04
Ticket TCK-464
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Sep 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2629View raw event fields
Event Id
E2629
Ticket Id
TCK-464
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-11T19:00:00.097236Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2629
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Sep 2025 20:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2630View raw event fields
Event Id
E2630
Ticket Id
TCK-464
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-11T20:19:00.097273Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
101656.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2630
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Sep 2025 00:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2631View raw event fields
Event Id
E2631
Ticket Id
TCK-464
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-13T00:33:16.097310Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
62701.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2631
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Sep 2025 17:58
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2632View raw event fields
Event Id
E2632
Ticket Id
TCK-464
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-13T17:58:17.097347Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2632
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Sep 2025 18:04
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2633View raw event fields
Event Id
E2633
Ticket Id
TCK-464
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-13T18:04:17.097384Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2633
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
20 May 2025 02:00
last Event
20 May 2025 12:50
Ticket TCK-465
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 May 2025 02:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2634View raw event fields
Event Id
E2634
Ticket Id
TCK-465
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-20T02:00:00.097421Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2634
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 May 2025 02:51
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2635View raw event fields
Event Id
E2635
Ticket Id
TCK-465
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-20T02:51:00.097458Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7337.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2635
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 May 2025 04:53
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2636View raw event fields
Event Id
E2636
Ticket Id
TCK-465
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-20T04:53:17.097495Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4139.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2636
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 20 May 2025 06:02
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2637View raw event fields
Event Id
E2637
Ticket Id
TCK-465
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-20T06:02:16.097532Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23706.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2637
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 20 May 2025 12:37
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2638View raw event fields
Event Id
E2638
Ticket Id
TCK-465
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-20T12:37:22.097569Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2638
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 May 2025 12:50
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2639View raw event fields
Event Id
E2639
Ticket Id
TCK-465
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-20T12:50:22.097606Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2639
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
11 Mar 2025 14:00
last Event
12 Mar 2025 05:40
Ticket TCK-466
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Mar 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2640View raw event fields
Event Id
E2640
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-11T14:00:00.097643Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2640
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Mar 2025 14:34
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2641View raw event fields
Event Id
E2641
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-11T14:34:00.097680Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8039.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2641
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 Mar 2025 16:47
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2642View raw event fields
Event Id
E2642
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-11T16:47:59.097717Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4033.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2642
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 11 Mar 2025 17:55
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2643View raw event fields
Event Id
E2643
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-11T17:55:12.097754Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4648.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2643
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 11 Mar 2025 19:12
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2644View raw event fields
Event Id
E2644
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-11T19:12:40.097791Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31053.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2644
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 12 Mar 2025 03:50
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2645View raw event fields
Event Id
E2645
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-12T03:50:13.097828Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2645
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 12 Mar 2025 05:05
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2646View raw event fields
Event Id
E2646
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-12T05:05:13.097865Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2646
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 12 Mar 2025 05:16
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2647View raw event fields
Event Id
E2647
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-12T05:16:13.097902Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2647
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 12 Mar 2025 05:40
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2648View raw event fields
Event Id
E2648
Ticket Id
TCK-466
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-12T05:40:13.097939Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2648
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
22 May 2025 17:00
last Event
23 May 2025 05:45
Ticket TCK-467
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 May 2025 17:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2649View raw event fields
Event Id
E2649
Ticket Id
TCK-467
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-22T17:00:00.097976Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2649
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 22 May 2025 17:39
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2650View raw event fields
Event Id
E2650
Ticket Id
TCK-467
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-22T17:39:00.098013Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8365.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2650
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 22 May 2025 19:58
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2651View raw event fields
Event Id
E2651
Ticket Id
TCK-467
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-22T19:58:25.098050Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33702.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2651
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 23 May 2025 05:20
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2652View raw event fields
Event Id
E2652
Ticket Id
TCK-467
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-23T05:20:07.098087Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2652
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 23 May 2025 05:45
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2653View raw event fields
Event Id
E2653
Ticket Id
TCK-467
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-23T05:45:07.098124Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2653
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
11 Jun 2025 22:00
last Event
12 Jun 2025 14:29
Ticket TCK-468
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Jun 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2654View raw event fields
Event Id
E2654
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-11T22:00:00.098161Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2654
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 11 Jun 2025 22:33
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2655View raw event fields
Event Id
E2655
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-11T22:33:00.098198Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13145.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2655
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 12 Jun 2025 02:12
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2656View raw event fields
Event Id
E2656
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-12T02:12:05.098235Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1994.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2656
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 12 Jun 2025 02:45
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2657View raw event fields
Event Id
E2657
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-12T02:45:19.098272Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9522.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2657
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 12 Jun 2025 05:24
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2658View raw event fields
Event Id
E2658
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-12T05:24:01.098309Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31163.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2658
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Jun 2025 14:03
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2659View raw event fields
Event Id
E2659
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-12T14:03:24.098346Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2659
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 12 Jun 2025 14:29
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2660View raw event fields
Event Id
E2660
Ticket Id
TCK-468
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-12T14:29:24.098383Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2660
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
06 Feb 2025 22:00
last Event
07 Feb 2025 06:11
Ticket TCK-469
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Feb 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2661View raw event fields
Event Id
E2661
Ticket Id
TCK-469
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-06T22:00:00.098420Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2661
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Feb 2025 22:40
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2662View raw event fields
Event Id
E2662
Ticket Id
TCK-469
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-06T22:40:00.098457Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15062.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2662
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Feb 2025 02:51
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2663View raw event fields
Event Id
E2663
Ticket Id
TCK-469
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-07T02:51:02.098494Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10348.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2663
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Feb 2025 05:43
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2664View raw event fields
Event Id
E2664
Ticket Id
TCK-469
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-07T05:43:30.098531Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2664
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Feb 2025 06:11
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2665View raw event fields
Event Id
E2665
Ticket Id
TCK-469
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-07T06:11:30.098568Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2665
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
26 May 2025 03:00
last Event
26 May 2025 09:55
Ticket TCK-470
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 May 2025 03:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2666View raw event fields
Event Id
E2666
Ticket Id
TCK-470
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-26T03:00:00.098605Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2666
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 May 2025 04:06
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2667View raw event fields
Event Id
E2667
Ticket Id
TCK-470
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-26T04:06:00.098642Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6582.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2667
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 May 2025 05:55
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2668View raw event fields
Event Id
E2668
Ticket Id
TCK-470
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-26T05:55:42.098679Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13094.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2668
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 26 May 2025 09:33
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2669View raw event fields
Event Id
E2669
Ticket Id
TCK-470
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-26T09:33:56.098716Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2669
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 26 May 2025 09:55
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2670View raw event fields
Event Id
E2670
Ticket Id
TCK-470
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-26T09:55:56.098753Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2670
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
David Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
16 Sep 2025 02:00
last Event
16 Sep 2025 07:21
Ticket TCK-471
Client / account: David Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Sep 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2671View raw event fields
Event Id
E2671
Ticket Id
TCK-471
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-16T02:00:00.098790Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2671
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 16 Sep 2025 02:34
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2672View raw event fields
Event Id
E2672
Ticket Id
TCK-471
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-16T02:34:00.098827Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10625.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2672
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 16 Sep 2025 05:31
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2673View raw event fields
Event Id
E2673
Ticket Id
TCK-471
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-16T05:31:05.098864Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5481.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2673
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 16 Sep 2025 07:02
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2674View raw event fields
Event Id
E2674
Ticket Id
TCK-471
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-16T07:02:26.098901Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2674
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 16 Sep 2025 07:21
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2675View raw event fields
Event Id
E2675
Ticket Id
TCK-471
Client Id
CLIENT-73
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-16T07:21:26.098938Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2675
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
David Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Susan Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
13 May 2025 00:00
last Event
13 May 2025 12:34
Ticket TCK-472
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 May 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2676View raw event fields
Event Id
E2676
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-13T00:00:00.098975Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2676
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 May 2025 01:09
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2677View raw event fields
Event Id
E2677
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-13T01:09:00.099012Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3626.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2677
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 May 2025 02:09
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2678View raw event fields
Event Id
E2678
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-13T02:09:26.099049Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5019.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2678
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 May 2025 03:33
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2679View raw event fields
Event Id
E2679
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-13T03:33:05.099086Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6507.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2679
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 13 May 2025 05:21
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2680View raw event fields
Event Id
E2680
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-13T05:21:32.099123Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18170.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2680
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 13 May 2025 10:24
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2681View raw event fields
Event Id
E2681
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-13T10:24:22.099160Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2681
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 13 May 2025 11:42
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2682View raw event fields
Event Id
E2682
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-13T11:42:22.099197Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2682
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 13 May 2025 12:14
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2683View raw event fields
Event Id
E2683
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-13T12:14:22.099234Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2683
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 13 May 2025 12:34
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2684View raw event fields
Event Id
E2684
Ticket Id
TCK-472
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-13T12:34:22.099271Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2684
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Lwazi Sithole
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
11 Aug 2025 19:00
last Event
12 Aug 2025 16:02
Ticket TCK-473
Client / account: Lwazi Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Aug 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2685View raw event fields
Event Id
E2685
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-11T19:00:00.099308Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2685
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Aug 2025 20:09
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2686View raw event fields
Event Id
E2686
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-11T20:09:00.099345Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10083.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2686
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 Aug 2025 22:57
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2687View raw event fields
Event Id
E2687
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-11T22:57:03.099382Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9734.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2687
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 12 Aug 2025 01:39
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2688View raw event fields
Event Id
E2688
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-12T01:39:17.099419Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14233.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2688
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 12 Aug 2025 05:36
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2689View raw event fields
Event Id
E2689
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-12T05:36:30.099456Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27673.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2689
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 12 Aug 2025 13:17
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2690View raw event fields
Event Id
E2690
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-12T13:17:43.099493Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2690
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 12 Aug 2025 14:57
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2691View raw event fields
Event Id
E2691
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-12T14:57:43.099530Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2691
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 12 Aug 2025 15:35
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2692View raw event fields
Event Id
E2692
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-12T15:35:43.099567Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2692
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 12 Aug 2025 16:02
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2693View raw event fields
Event Id
E2693
Ticket Id
TCK-473
Client Id
CLIENT-69
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-12T16:02:43.099604Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2693
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
04 Dec 2025 09:00
last Event
05 Dec 2025 18:20
Ticket TCK-474
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2694View raw event fields
Event Id
E2694
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T09:00:00.099641Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2694
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 04 Dec 2025 09:53
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2695View raw event fields
Event Id
E2695
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T09:53:00.099678Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15964.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2695
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 04 Dec 2025 14:19
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2696View raw event fields
Event Id
E2696
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T14:19:04.099715Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
44589.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2696
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 05 Dec 2025 02:42
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2697View raw event fields
Event Id
E2697
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-05T02:42:13.099752Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10233.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2697
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 05 Dec 2025 05:32
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2698View raw event fields
Event Id
E2698
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-05T05:32:46.099789Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37869.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2698
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 05 Dec 2025 16:03
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2699View raw event fields
Event Id
E2699
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-05T16:03:55.099826Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2699
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 05 Dec 2025 17:21
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2700View raw event fields
Event Id
E2700
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-05T17:21:55.099863Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2700
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 05 Dec 2025 17:57
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2701View raw event fields
Event Id
E2701
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-05T17:57:55.099900Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2701
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 05 Dec 2025 18:20
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2702View raw event fields
Event Id
E2702
Ticket Id
TCK-474
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T18:20:55.099937Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2702
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Nomvula Mbeki
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
15 Mar 2025 03:00
last Event
15 Mar 2025 09:45
Ticket TCK-475
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Mar 2025 03:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2703View raw event fields
Event Id
E2703
Ticket Id
TCK-475
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-15T03:00:00.099974Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2703
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 15 Mar 2025 03:49
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2704View raw event fields
Event Id
E2704
Ticket Id
TCK-475
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-15T03:49:00.100011Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4660.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2704
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 15 Mar 2025 05:06
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2705View raw event fields
Event Id
E2705
Ticket Id
TCK-475
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-15T05:06:40.100048Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16323.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2705
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 15 Mar 2025 09:38
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2706View raw event fields
Event Id
E2706
Ticket Id
TCK-475
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-15T09:38:43.100085Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2706
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 Mar 2025 09:45
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2707View raw event fields
Event Id
E2707
Ticket Id
TCK-475
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-15T09:45:43.100122Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2707
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Mandla Sithole
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
12 Sep 2025 08:00
last Event
12 Sep 2025 13:44
Ticket TCK-476
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Sep 2025 08:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2708View raw event fields
Event Id
E2708
Ticket Id
TCK-476
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-12T08:00:00.100159Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2708
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 12 Sep 2025 09:01
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2709View raw event fields
Event Id
E2709
Ticket Id
TCK-476
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-12T09:01:00.100196Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5594.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2709
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 12 Sep 2025 10:34
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2710View raw event fields
Event Id
E2710
Ticket Id
TCK-476
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-12T10:34:14.100233Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9864.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2710
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 12 Sep 2025 13:18
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2711View raw event fields
Event Id
E2711
Ticket Id
TCK-476
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-12T13:18:38.100270Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2711
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 12 Sep 2025 13:44
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2712View raw event fields
Event Id
E2712
Ticket Id
TCK-476
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-12T13:44:38.100307Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2712
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
18 May 2025 19:00
last Event
19 May 2025 09:48
Ticket TCK-477
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 May 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2713View raw event fields
Event Id
E2713
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-18T19:00:00.100344Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2713
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 May 2025 19:56
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2714View raw event fields
Event Id
E2714
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-18T19:56:00.100381Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6884.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2714
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 May 2025 21:50
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2715View raw event fields
Event Id
E2715
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-18T21:50:44.100418Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3863.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2715
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 May 2025 22:55
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2716View raw event fields
Event Id
E2716
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-18T22:55:07.100455Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5323.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2716
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 May 2025 00:23
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2717View raw event fields
Event Id
E2717
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-19T00:23:50.100492Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24357.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2717
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 19 May 2025 07:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2718View raw event fields
Event Id
E2718
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-19T07:09:47.100529Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2718
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 19 May 2025 08:46
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2719View raw event fields
Event Id
E2719
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-19T08:46:47.100566Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2719
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 19 May 2025 09:25
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2720View raw event fields
Event Id
E2720
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-19T09:25:47.100603Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 19 May 2025 09:48
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2721View raw event fields
Event Id
E2721
Ticket Id
TCK-477
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-19T09:48:47.100640Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole