View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 751–775 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Lindiwe Sithole
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
24 May 2025 00:00
last Event
24 May 2025 07:35
Ticket TCK-428
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 May 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2389View raw event fields
Event Id
E2389
Ticket Id
TCK-428
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-24T00:00:00.088356Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2389
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 24 May 2025 00:31
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2390View raw event fields
Event Id
E2390
Ticket Id
TCK-428
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-24T00:31:00.088393Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5710.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2390
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 24 May 2025 02:06
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2391View raw event fields
Event Id
E2391
Ticket Id
TCK-428
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-24T02:06:10.088430Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18485.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2391
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 24 May 2025 07:14
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2392View raw event fields
Event Id
E2392
Ticket Id
TCK-428
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-24T07:14:15.088467Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2392
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 24 May 2025 07:35
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2393View raw event fields
Event Id
E2393
Ticket Id
TCK-428
Client Id
CLIENT-59
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-24T07:35:15.088504Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2393
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Paul Bell
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
03 Aug 2025 05:00
last Event
05 Aug 2025 03:42
Ticket TCK-429
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Aug 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2394View raw event fields
Event Id
E2394
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-03T05:00:00.088541Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2394
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 03 Aug 2025 05:24
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2395View raw event fields
Event Id
E2395
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-03T05:24:00.088578Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22054.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2395
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 03 Aug 2025 11:31
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2396View raw event fields
Event Id
E2396
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-03T11:31:34.088615Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18234.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2396
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 03 Aug 2025 16:35
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2397View raw event fields
Event Id
E2397
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-03T16:35:28.088652Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
62244.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2397
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 04 Aug 2025 09:52
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2398View raw event fields
Event Id
E2398
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-04T09:52:52.088689Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
55462.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2398
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 05 Aug 2025 01:17
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2399View raw event fields
Event Id
E2399
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-05T01:17:14.088726Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2399
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 05 Aug 2025 03:09
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2400View raw event fields
Event Id
E2400
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-05T03:09:14.088763Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2400
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 05 Aug 2025 03:29
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2401View raw event fields
Event Id
E2401
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-05T03:29:14.088800Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2401
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 05 Aug 2025 03:42
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2402View raw event fields
Event Id
E2402
Ticket Id
TCK-429
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-05T03:42:14.088837Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2402
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Hendrik Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
11 Feb 2025 11:00
last Event
11 Feb 2025 21:36
Ticket TCK-430
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Feb 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2403View raw event fields
Event Id
E2403
Ticket Id
TCK-430
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-11T11:00:00.088874Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2403
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 11 Feb 2025 12:07
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2404View raw event fields
Event Id
E2404
Ticket Id
TCK-430
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-11T12:07:00.088911Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6589.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2404
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 11 Feb 2025 13:56
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2405View raw event fields
Event Id
E2405
Ticket Id
TCK-430
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-11T13:56:49.088948Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25950.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2405
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 11 Feb 2025 21:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2406View raw event fields
Event Id
E2406
Ticket Id
TCK-430
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-11T21:09:19.088985Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2406
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 11 Feb 2025 21:36
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2407View raw event fields
Event Id
E2407
Ticket Id
TCK-430
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-11T21:36:19.089022Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2407
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Simon Cooper
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
28 Apr 2025 07:00
last Event
28 Apr 2025 18:12
Ticket TCK-431
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Apr 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2408View raw event fields
Event Id
E2408
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-28T07:00:00.089059Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2408
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 Apr 2025 07:28
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2409View raw event fields
Event Id
E2409
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-28T07:28:00.089096Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11523.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2409
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Apr 2025 10:40
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2410View raw event fields
Event Id
E2410
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-28T10:40:03.089133Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6725.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2410
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Apr 2025 12:32
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2411View raw event fields
Event Id
E2411
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-28T12:32:08.089170Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11016.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2411
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Apr 2025 15:35
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2412View raw event fields
Event Id
E2412
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-04-28T15:35:44.089207Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8128.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2412
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 28 Apr 2025 17:51
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2413View raw event fields
Event Id
E2413
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-28T17:51:12.089244Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2413
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 28 Apr 2025 18:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2414View raw event fields
Event Id
E2414
Ticket Id
TCK-431
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-28T18:12:12.089281Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2414
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
15 Dec 2025 03:00
last Event
15 Dec 2025 18:08
Ticket TCK-432
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Dec 2025 03:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2415View raw event fields
Event Id
E2415
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-15T03:00:00.089318Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2415
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 15 Dec 2025 03:43
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2416View raw event fields
Event Id
E2416
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-15T03:43:00.089355Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8517.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2416
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 15 Dec 2025 06:04
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2417View raw event fields
Event Id
E2417
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-15T06:04:57.089392Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6567.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2417
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 15 Dec 2025 07:54
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2418View raw event fields
Event Id
E2418
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-15T07:54:24.089429Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5777.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2418
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 Dec 2025 09:30
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2419View raw event fields
Event Id
E2419
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-15T09:30:41.089466Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22174.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2419
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 15 Dec 2025 15:40
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2420View raw event fields
Event Id
E2420
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-15T15:40:15.089503Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2420
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 15 Dec 2025 17:30
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2421View raw event fields
Event Id
E2421
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-15T17:30:15.089540Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2421
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 15 Dec 2025 17:47
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2422View raw event fields
Event Id
E2422
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-15T17:47:15.089577Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2422
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 15 Dec 2025 18:08
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2423View raw event fields
Event Id
E2423
Ticket Id
TCK-432
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-15T18:08:15.089614Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2423
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
19 Dec 2025 07:00
last Event
19 Dec 2025 21:54
Ticket TCK-433
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Dec 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2424View raw event fields
Event Id
E2424
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-19T07:00:00.089651Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2424
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 19 Dec 2025 08:03
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2425View raw event fields
Event Id
E2425
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-19T08:03:00.089688Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1853.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2425
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 19 Dec 2025 08:33
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2426View raw event fields
Event Id
E2426
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-19T08:33:53.089725Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3994.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2426
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 19 Dec 2025 09:40
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2427View raw event fields
Event Id
E2427
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-19T09:40:27.089762Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3006.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2427
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 19 Dec 2025 10:30
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2428View raw event fields
Event Id
E2428
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-19T10:30:33.089799Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33835.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2428
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 19 Dec 2025 19:54
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2429View raw event fields
Event Id
E2429
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-19T19:54:28.089836Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2429
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 19 Dec 2025 21:02
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2430View raw event fields
Event Id
E2430
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-19T21:02:28.089873Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2430
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 19 Dec 2025 21:37
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2431View raw event fields
Event Id
E2431
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-19T21:37:28.089910Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2431
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 19 Dec 2025 21:54
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2432View raw event fields
Event Id
E2432
Ticket Id
TCK-433
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-19T21:54:28.089947Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2432
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Cooper
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
22 Jan 2025 14:00
last Event
23 Jan 2025 19:12
Ticket TCK-434
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Jan 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2433View raw event fields
Event Id
E2433
Ticket Id
TCK-434
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-22T14:00:00.089984Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2433
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Jan 2025 14:27
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2434View raw event fields
Event Id
E2434
Ticket Id
TCK-434
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-22T14:27:00.090021Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25024.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2434
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Jan 2025 21:24
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2435View raw event fields
Event Id
E2435
Ticket Id
TCK-434
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-22T21:24:04.090058Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
77495.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2435
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 23 Jan 2025 18:55
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2436View raw event fields
Event Id
E2436
Ticket Id
TCK-434
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-23T18:55:39.090095Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2436
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 23 Jan 2025 19:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2437View raw event fields
Event Id
E2437
Ticket Id
TCK-434
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-23T19:12:39.090132Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2437
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
15 Jul 2025 21:00
last Event
16 Jul 2025 07:57
Ticket TCK-435
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Jul 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2438View raw event fields
Event Id
E2438
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-15T21:00:00.090169Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2438
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 15 Jul 2025 21:08
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2439View raw event fields
Event Id
E2439
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-15T21:08:00.090206Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4878.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2439
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Jul 2025 22:29
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2440View raw event fields
Event Id
E2440
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-15T22:29:18.090243Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9234.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2440
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 16 Jul 2025 01:03
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2441View raw event fields
Event Id
E2441
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-16T01:03:12.090280Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7154.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2441
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 16 Jul 2025 03:02
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2442View raw event fields
Event Id
E2442
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-16T03:02:26.090317Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9869.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2442
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 16 Jul 2025 05:46
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2443View raw event fields
Event Id
E2443
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-16T05:46:55.090354Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6360.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2443
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 16 Jul 2025 07:32
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2444View raw event fields
Event Id
E2444
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-16T07:32:55.090391Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2444
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 16 Jul 2025 07:43
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2445View raw event fields
Event Id
E2445
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-16T07:43:55.090428Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2445
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 16 Jul 2025 07:57
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2446View raw event fields
Event Id
E2446
Ticket Id
TCK-435
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-16T07:57:55.090465Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2446
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Clarke
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
27 Aug 2025 21:00
last Event
02 Sep 2025 00:25
Ticket TCK-436
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Aug 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2447View raw event fields
Event Id
E2447
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-27T21:00:00.090502Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2447
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 27 Aug 2025 22:21
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2448View raw event fields
Event Id
E2448
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-27T22:21:00.090539Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
67397.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2448
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 28 Aug 2025 17:04
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2449View raw event fields
Event Id
E2449
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-28T17:04:17.090576Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27964.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2449
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 29 Aug 2025 00:50
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2450View raw event fields
Event Id
E2450
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-08-29T00:50:21.090613Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
111264.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2450
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 30 Aug 2025 07:44
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2451View raw event fields
Event Id
E2451
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-08-30T07:44:45.090650Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
232215.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2451
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 02 Sep 2025 00:15
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2452View raw event fields
Event Id
E2452
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-02T00:15:00.090687Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2452
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 02 Sep 2025 00:25
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2453View raw event fields
Event Id
E2453
Ticket Id
TCK-436
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-02T00:25:00.090724Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2453
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Boniswa Zulu
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
01 Aug 2025 10:00
last Event
03 Aug 2025 05:16
Ticket TCK-437
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Aug 2025 10:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2454View raw event fields
Event Id
E2454
Ticket Id
TCK-437
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-01T10:00:00.090761Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2454
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 01 Aug 2025 10:47
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2455View raw event fields
Event Id
E2455
Ticket Id
TCK-437
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-01T10:47:00.090798Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
60931.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2455
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 02 Aug 2025 03:42
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2456View raw event fields
Event Id
E2456
Ticket Id
TCK-437
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-02T03:42:31.090835Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
91433.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2456
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 03 Aug 2025 05:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2457View raw event fields
Event Id
E2457
Ticket Id
TCK-437
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-03T05:06:24.090872Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2457
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 03 Aug 2025 05:16
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2458View raw event fields
Event Id
E2458
Ticket Id
TCK-437
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-03T05:16:24.090909Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2458
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
24 May 2025 22:00
last Event
25 May 2025 06:43
Ticket TCK-438
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 May 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2459View raw event fields
Event Id
E2459
Ticket Id
TCK-438
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-24T22:00:00.090946Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2459
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 May 2025 22:12
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2460View raw event fields
Event Id
E2460
Ticket Id
TCK-438
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-24T22:12:00.090983Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2753.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2460
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 May 2025 22:57
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2461View raw event fields
Event Id
E2461
Ticket Id
TCK-438
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-24T22:57:53.091020Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4172.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2461
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 May 2025 00:07
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2462View raw event fields
Event Id
E2462
Ticket Id
TCK-438
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-05-25T00:07:25.091057Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22100.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2462
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 May 2025 06:15
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2463View raw event fields
Event Id
E2463
Ticket Id
TCK-438
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-25T06:15:45.091094Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2463
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 25 May 2025 06:43
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2464View raw event fields
Event Id
E2464
Ticket Id
TCK-438
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-25T06:43:45.091131Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2464
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Willem Venter
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
04 May 2025 02:00
last Event
04 May 2025 13:27
Ticket TCK-439
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 May 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2465View raw event fields
Event Id
E2465
Ticket Id
TCK-439
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-04T02:00:00.091168Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2465
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 May 2025 02:36
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2466View raw event fields
Event Id
E2466
Ticket Id
TCK-439
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-04T02:36:00.091205Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17457.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2466
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 May 2025 07:26
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2467View raw event fields
Event Id
E2467
Ticket Id
TCK-439
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-04T07:26:57.091242Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4732.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2467
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 May 2025 08:45
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2468View raw event fields
Event Id
E2468
Ticket Id
TCK-439
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-04T08:45:49.091279Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16412.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2468
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 May 2025 13:19
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2469View raw event fields
Event Id
E2469
Ticket Id
TCK-439
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-04T13:19:21.091316Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2469
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 04 May 2025 13:27
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2470View raw event fields
Event Id
E2470
Ticket Id
TCK-439
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-04T13:27:21.091353Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2470
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Stefan Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
23 Sep 2025 22:00
last Event
24 Sep 2025 05:38
Ticket TCK-440
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Sep 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2471View raw event fields
Event Id
E2471
Ticket Id
TCK-440
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-23T22:00:00.091390Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2471
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 23 Sep 2025 22:06
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2472View raw event fields
Event Id
E2472
Ticket Id
TCK-440
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-23T22:06:00.091427Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13522.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2472
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 24 Sep 2025 01:51
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2473View raw event fields
Event Id
E2473
Ticket Id
TCK-440
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-24T01:51:22.091464Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13278.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2473
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 24 Sep 2025 05:32
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2474View raw event fields
Event Id
E2474
Ticket Id
TCK-440
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-24T05:32:40.091501Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2474
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 24 Sep 2025 05:38
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2475View raw event fields
Event Id
E2475
Ticket Id
TCK-440
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-24T05:38:40.091538Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2475
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Willem Nel
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
28 Jul 2025 17:00
last Event
28 Jul 2025 21:47
Ticket TCK-441
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jul 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2476View raw event fields
Event Id
E2476
Ticket Id
TCK-441
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-28T17:00:00.091575Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2476
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Jul 2025 17:42
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2477View raw event fields
Event Id
E2477
Ticket Id
TCK-441
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-28T17:42:00.091612Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5128.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2477
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Jul 2025 19:07
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2478View raw event fields
Event Id
E2478
Ticket Id
TCK-441
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-28T19:07:28.091649Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8818.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2478
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Jul 2025 21:34
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2479View raw event fields
Event Id
E2479
Ticket Id
TCK-441
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-28T21:34:26.091686Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2479
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Jul 2025 21:47
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2480View raw event fields
Event Id
E2480
Ticket Id
TCK-441
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-28T21:47:26.091723Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2480
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Zolani Radebe
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
22 Jul 2025 16:00
last Event
23 Jul 2025 18:42
Ticket TCK-442
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Jul 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2481View raw event fields
Event Id
E2481
Ticket Id
TCK-442
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-22T16:00:00.091760Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2481
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 22 Jul 2025 17:13
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2482View raw event fields
Event Id
E2482
Ticket Id
TCK-442
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-22T17:13:00.091797Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29779.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2482
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 23 Jul 2025 01:29
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2483View raw event fields
Event Id
E2483
Ticket Id
TCK-442
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-23T01:29:19.091834Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
61242.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2483
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 23 Jul 2025 18:30
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2484View raw event fields
Event Id
E2484
Ticket Id
TCK-442
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-23T18:30:01.091871Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2484
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Jul 2025 18:42
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2485View raw event fields
Event Id
E2485
Ticket Id
TCK-442
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-23T18:42:01.091908Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2485
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
18 Dec 2025 05:00
last Event
18 Dec 2025 19:12
Ticket TCK-443
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Dec 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2486View raw event fields
Event Id
E2486
Ticket Id
TCK-443
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-18T05:00:00.091945Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2486
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Dec 2025 05:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2487View raw event fields
Event Id
E2487
Ticket Id
TCK-443
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-18T05:21:00.091982Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3985.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2487
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Dec 2025 06:27
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2488View raw event fields
Event Id
E2488
Ticket Id
TCK-443
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-18T06:27:25.092019Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10128.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2488
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Dec 2025 09:16
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2489View raw event fields
Event Id
E2489
Ticket Id
TCK-443
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-12-18T09:16:13.092056Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34465.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2489
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Dec 2025 18:50
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2490View raw event fields
Event Id
E2490
Ticket Id
TCK-443
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-18T18:50:38.092093Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2490
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 18 Dec 2025 19:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2491View raw event fields
Event Id
E2491
Ticket Id
TCK-443
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-18T19:12:38.092130Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2491
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Clarke
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
18 Jul 2025 10:00
last Event
18 Jul 2025 17:44
Ticket TCK-444
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jul 2025 10:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2492View raw event fields
Event Id
E2492
Ticket Id
TCK-444
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-18T10:00:00.092167Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2492
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 18 Jul 2025 10:08
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2493View raw event fields
Event Id
E2493
Ticket Id
TCK-444
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-18T10:08:00.092204Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9168.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2493
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 18 Jul 2025 12:40
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2494View raw event fields
Event Id
E2494
Ticket Id
TCK-444
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-18T12:40:48.092241Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16943.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2494
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 18 Jul 2025 17:23
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2495View raw event fields
Event Id
E2495
Ticket Id
TCK-444
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-18T17:23:11.092278Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2495
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 18 Jul 2025 17:44
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2496View raw event fields
Event Id
E2496
Ticket Id
TCK-444
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-18T17:44:11.092315Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2496
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
06 Oct 2025 09:00
last Event
06 Oct 2025 19:38
Ticket TCK-445
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Oct 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2497View raw event fields
Event Id
E2497
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-06T09:00:00.092352Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2497
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 06 Oct 2025 09:30
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2498View raw event fields
Event Id
E2498
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-06T09:30:00.092389Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1795.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2498
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 06 Oct 2025 09:59
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2499View raw event fields
Event Id
E2499
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-06T09:59:55.092426Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10058.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2499
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 06 Oct 2025 12:47
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2500View raw event fields
Event Id
E2500
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-06T12:47:33.092463Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7233.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2500
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 06 Oct 2025 14:48
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2501View raw event fields
Event Id
E2501
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-06T14:48:06.092500Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8752.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2501
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 06 Oct 2025 17:13
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2502View raw event fields
Event Id
E2502
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-06T17:13:58.092537Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2502
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 06 Oct 2025 18:44
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2503View raw event fields
Event Id
E2503
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-06T18:44:58.092574Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2503
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 06 Oct 2025 19:08
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2504View raw event fields
Event Id
E2504
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-06T19:08:58.092611Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2504
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 06 Oct 2025 19:38
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2505View raw event fields
Event Id
E2505
Ticket Id
TCK-445
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-06T19:38:58.092648Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2505
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Zanele Mokoena
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
04 Mar 2025 10:00
last Event
04 Mar 2025 19:33
Ticket TCK-446
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Mar 2025 10:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2506View raw event fields
Event Id
E2506
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-04T10:00:00.092685Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2506
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 04 Mar 2025 10:20
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2507View raw event fields
Event Id
E2507
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-04T10:20:00.092722Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10211.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2507
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 04 Mar 2025 13:10
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2508View raw event fields
Event Id
E2508
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-04T13:10:11.092759Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1877.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2508
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 04 Mar 2025 13:41
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2509View raw event fields
Event Id
E2509
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-04T13:41:28.092796Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7662.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2509
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 04 Mar 2025 15:49
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2510View raw event fields
Event Id
E2510
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-04T15:49:10.092833Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5103.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2510
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 04 Mar 2025 17:14
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2511View raw event fields
Event Id
E2511
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-04T17:14:13.092870Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2511
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 04 Mar 2025 19:03
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2512View raw event fields
Event Id
E2512
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-04T19:03:13.092907Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2512
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 04 Mar 2025 19:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2513View raw event fields
Event Id
E2513
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-04T19:26:13.092944Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2513
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 04 Mar 2025 19:33
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2514View raw event fields
Event Id
E2514
Ticket Id
TCK-446
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-04T19:33:13.092981Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2514
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Simon Clarke
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
18 Jun 2025 19:00
last Event
19 Jun 2025 06:34
Ticket TCK-447
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jun 2025 19:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2515View raw event fields
Event Id
E2515
Ticket Id
TCK-447
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-18T19:00:00.093018Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2515
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 18 Jun 2025 19:05
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2516View raw event fields
Event Id
E2516
Ticket Id
TCK-447
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-18T19:05:00.093055Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12112.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2516
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 Jun 2025 22:26
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2517View raw event fields
Event Id
E2517
Ticket Id
TCK-447
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-18T22:26:52.093092Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9927.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2517
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Jun 2025 01:12
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2518View raw event fields
Event Id
E2518
Ticket Id
TCK-447
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-19T01:12:19.093129Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18775.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2518
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Jun 2025 06:25
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2519View raw event fields
Event Id
E2519
Ticket Id
TCK-447
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-19T06:25:14.093166Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2519
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Jun 2025 06:34
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2520View raw event fields
Event Id
E2520
Ticket Id
TCK-447
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-19T06:34:14.093203Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2520
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zolani Radebe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
17 Jun 2025 02:00
last Event
17 Jun 2025 06:07
Ticket TCK-448
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Jun 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2521View raw event fields
Event Id
E2521
Ticket Id
TCK-448
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-17T02:00:00.093240Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2521
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Jun 2025 03:11
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2522View raw event fields
Event Id
E2522
Ticket Id
TCK-448
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-17T03:11:00.093277Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1893.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2522
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Jun 2025 03:42
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2523View raw event fields
Event Id
E2523
Ticket Id
TCK-448
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-17T03:42:33.093314Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7150.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2523
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 17 Jun 2025 05:41
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2524View raw event fields
Event Id
E2524
Ticket Id
TCK-448
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-17T05:41:43.093351Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2524
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 17 Jun 2025 06:07
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2525View raw event fields
Event Id
E2525
Ticket Id
TCK-448
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-17T06:07:43.093388Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2525
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Zolani Radebe
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
24 May 2025 02:00
last Event
29 May 2025 00:33
Ticket TCK-449
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 May 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2526View raw event fields
Event Id
E2526
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-24T02:00:00.093425Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2526
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 24 May 2025 02:43
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2527View raw event fields
Event Id
E2527
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-24T02:43:00.093462Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
68962.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2527
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 24 May 2025 21:52
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2528View raw event fields
Event Id
E2528
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-24T21:52:22.093499Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
91317.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2528
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 May 2025 23:14
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2529View raw event fields
Event Id
E2529
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-25T23:14:19.093536Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
48278.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2529
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 26 May 2025 12:38
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2530View raw event fields
Event Id
E2530
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-26T12:38:57.093573Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
215132.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2530
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 29 May 2025 00:24
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2531View raw event fields
Event Id
E2531
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-29T00:24:29.093610Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2531
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 29 May 2025 00:33
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2532View raw event fields
Event Id
E2532
Ticket Id
TCK-449
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-29T00:33:29.093647Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2532
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Nel
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
18 Sep 2025 22:00
last Event
19 Sep 2025 10:07
Ticket TCK-450
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Sep 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2533View raw event fields
Event Id
E2533
Ticket Id
TCK-450
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-18T22:00:00.093684Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2533
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 18 Sep 2025 22:36
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2534View raw event fields
Event Id
E2534
Ticket Id
TCK-450
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-18T22:36:00.093721Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3814.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2534
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 Sep 2025 23:39
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2535View raw event fields
Event Id
E2535
Ticket Id
TCK-450
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-18T23:39:34.093758Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5522.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2535
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Sep 2025 01:11
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2536View raw event fields
Event Id
E2536
Ticket Id
TCK-450
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-19T01:11:36.093795Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31803.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2536
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Sep 2025 10:01
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2537View raw event fields
Event Id
E2537
Ticket Id
TCK-450
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-19T10:01:39.093832Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2537
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 19 Sep 2025 10:07
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2538View raw event fields
Event Id
E2538
Ticket Id
TCK-450
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-19T10:07:39.093869Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2538
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Kate Smith
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Strand
First Event
13 Sep 2025 03:00
last Event
13 Sep 2025 11:05
Ticket TCK-451
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Sep 2025 03:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2539View raw event fields
Event Id
E2539
Ticket Id
TCK-451
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-13T03:00:00.093906Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2539
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Sep 2025 03:45
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2540View raw event fields
Event Id
E2540
Ticket Id
TCK-451
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-13T03:45:00.093943Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7488.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2540
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Sep 2025 05:49
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2541View raw event fields
Event Id
E2541
Ticket Id
TCK-451
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-13T05:49:48.093980Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5773.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2541
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 Sep 2025 07:26
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2542View raw event fields
Event Id
E2542
Ticket Id
TCK-451
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-13T07:26:01.094017Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11974.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2542
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 13 Sep 2025 10:45
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2543View raw event fields
Event Id
E2543
Ticket Id
TCK-451
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-13T10:45:35.094054Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2543
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 13 Sep 2025 11:05
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2544View raw event fields
Event Id
E2544
Ticket Id
TCK-451
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-13T11:05:35.094091Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2544
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
05 Feb 2025 09:00
last Event
05 Feb 2025 21:39
Ticket TCK-452
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2545View raw event fields
Event Id
E2545
Ticket Id
TCK-452
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T09:00:00.094128Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2545
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 05 Feb 2025 10:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2546View raw event fields
Event Id
E2546
Ticket Id
TCK-452
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T10:21:00.094165Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1100.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2546
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 05 Feb 2025 10:39
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2547View raw event fields
Event Id
E2547
Ticket Id
TCK-452
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-05T10:39:20.094202Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7933.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2547
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 05 Feb 2025 12:51
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2548View raw event fields
Event Id
E2548
Ticket Id
TCK-452
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-02-05T12:51:33.094239Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30861.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 05 Feb 2025 21:25
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2549View raw event fields
Event Id
E2549
Ticket Id
TCK-452
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-05T21:25:54.094276Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 05 Feb 2025 21:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2550View raw event fields
Event Id
E2550
Ticket Id
TCK-452
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-05T21:39:54.094313Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner