View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 801–825 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Jessica Cooper
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
17 Jul 2025 18:00
last Event
18 Jul 2025 04:25
Ticket TCK-478
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Jul 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2722View raw event fields
Event Id
E2722
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-17T18:00:00.100677Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 17 Jul 2025 18:38
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2723View raw event fields
Event Id
E2723
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-17T18:38:00.100714Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4618.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 17 Jul 2025 19:54
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2724View raw event fields
Event Id
E2724
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-17T19:54:58.100751Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3503.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 17 Jul 2025 20:53
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2725View raw event fields
Event Id
E2725
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-17T20:53:21.100788Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10848.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 17 Jul 2025 23:54
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2726View raw event fields
Event Id
E2726
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-07-17T23:54:09.100825Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
15757.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 18 Jul 2025 04:16
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2727View raw event fields
Event Id
E2727
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-18T04:16:46.100862Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 18 Jul 2025 04:25
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2728View raw event fields
Event Id
E2728
Ticket Id
TCK-478
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-18T04:25:46.100899Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Willem Venter
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
05 Aug 2025 18:00
last Event
11 Aug 2025 05:08
Ticket TCK-479
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Aug 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2729View raw event fields
Event Id
E2729
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-05T18:00:00.100936Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Aug 2025 18:40
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2730View raw event fields
Event Id
E2730
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-05T18:40:00.100973Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10296.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Aug 2025 21:31
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2731View raw event fields
Event Id
E2731
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-05T21:31:36.101010Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
106474.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 07 Aug 2025 03:06
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2732View raw event fields
Event Id
E2732
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-07T03:06:10.101047Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
101708.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 08 Aug 2025 07:21
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2733View raw event fields
Event Id
E2733
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-08T07:21:18.101084Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
243625.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 11 Aug 2025 03:01
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2734View raw event fields
Event Id
E2734
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-11T03:01:43.101121Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5580.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 11 Aug 2025 04:34
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2735View raw event fields
Event Id
E2735
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-11T04:34:43.101158Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 11 Aug 2025 04:54
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2736View raw event fields
Event Id
E2736
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-11T04:54:43.101195Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 11 Aug 2025 05:08
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2737View raw event fields
Event Id
E2737
Ticket Id
TCK-479
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-11T05:08:43.101232Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Sizwe Ndlovu
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
03 Feb 2025 14:00
last Event
04 Feb 2025 01:48
Ticket TCK-480
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Feb 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2738View raw event fields
Event Id
E2738
Ticket Id
TCK-480
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-03T14:00:00.101269Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 03 Feb 2025 14:47
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2739View raw event fields
Event Id
E2739
Ticket Id
TCK-480
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-03T14:47:00.101306Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
990.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 03 Feb 2025 15:03
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2740View raw event fields
Event Id
E2740
Ticket Id
TCK-480
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-03T15:03:30.101343Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37225.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 04 Feb 2025 01:23
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2741View raw event fields
Event Id
E2741
Ticket Id
TCK-480
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-04T01:23:55.101380Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 04 Feb 2025 01:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2742View raw event fields
Event Id
E2742
Ticket Id
TCK-480
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-04T01:48:55.101417Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Mandla Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
02 Dec 2025 12:00
last Event
02 Dec 2025 16:44
Ticket TCK-481
Client / account: Mandla Ndlovu · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Dec 2025 12:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2743View raw event fields
Event Id
E2743
Ticket Id
TCK-481
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-02T12:00:00.101454Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Dec 2025 12:11
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2744View raw event fields
Event Id
E2744
Ticket Id
TCK-481
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-02T12:11:00.101491Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13350.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Dec 2025 15:53
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2745View raw event fields
Event Id
E2745
Ticket Id
TCK-481
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-02T15:53:30.101528Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2004.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Dec 2025 16:26
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2746View raw event fields
Event Id
E2746
Ticket Id
TCK-481
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-02T16:26:54.101565Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Dec 2025 16:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2747View raw event fields
Event Id
E2747
Ticket Id
TCK-481
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-02T16:44:54.101602Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Grace Robinson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
26 Mar 2025 01:00
last Event
29 Mar 2025 20:49
Ticket TCK-482
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Mar 2025 01:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2748View raw event fields
Event Id
E2748
Ticket Id
TCK-482
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-26T01:00:00.101639Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Mar 2025 01:41
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2749View raw event fields
Event Id
E2749
Ticket Id
TCK-482
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-26T01:41:00.101676Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
127263.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Mar 2025 13:02
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2750View raw event fields
Event Id
E2750
Ticket Id
TCK-482
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-27T13:02:03.101713Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
199143.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 29 Mar 2025 20:21
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2751View raw event fields
Event Id
E2751
Ticket Id
TCK-482
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-29T20:21:06.101750Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 29 Mar 2025 20:49
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2752View raw event fields
Event Id
E2752
Ticket Id
TCK-482
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-29T20:49:06.101787Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Smith
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
12 May 2025 17:00
last Event
13 May 2025 16:22
Ticket TCK-483
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 May 2025 17:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2753View raw event fields
Event Id
E2753
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-12T17:00:00.101824Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 12 May 2025 18:17
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2754View raw event fields
Event Id
E2754
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-12T18:17:00.101861Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9852.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 12 May 2025 21:01
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2755View raw event fields
Event Id
E2755
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-12T21:01:12.101898Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7982.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 12 May 2025 23:14
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2756View raw event fields
Event Id
E2756
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-12T23:14:14.101935Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13485.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 May 2025 02:58
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2757View raw event fields
Event Id
E2757
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-13T02:58:59.101972Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
41302.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 13 May 2025 14:27
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2758View raw event fields
Event Id
E2758
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-13T14:27:21.102009Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 13 May 2025 15:39
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2759View raw event fields
Event Id
E2759
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-13T15:39:21.102046Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 13 May 2025 15:56
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2760View raw event fields
Event Id
E2760
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-13T15:56:21.102083Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 13 May 2025 16:22
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2761View raw event fields
Event Id
E2761
Ticket Id
TCK-483
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-13T16:22:21.102120Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
12 Oct 2025 14:00
last Event
12 Oct 2025 20:17
Ticket TCK-484
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Oct 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2762View raw event fields
Event Id
E2762
Ticket Id
TCK-484
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-12T14:00:00.102157Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 12 Oct 2025 14:31
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2763View raw event fields
Event Id
E2763
Ticket Id
TCK-484
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-12T14:31:00.102194Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13482.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 12 Oct 2025 18:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2764View raw event fields
Event Id
E2764
Ticket Id
TCK-484
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-12T18:15:42.102231Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6438.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 12 Oct 2025 20:03
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2765View raw event fields
Event Id
E2765
Ticket Id
TCK-484
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-12T20:03:00.102268Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 12 Oct 2025 20:17
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2766View raw event fields
Event Id
E2766
Ticket Id
TCK-484
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-12T20:17:00.102305Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Zanele Khumalo
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
14 May 2025 18:00
last Event
15 May 2025 01:16
Ticket TCK-485
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 May 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2767View raw event fields
Event Id
E2767
Ticket Id
TCK-485
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-14T18:00:00.102342Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 14 May 2025 18:08
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2768View raw event fields
Event Id
E2768
Ticket Id
TCK-485
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-14T18:08:00.102379Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4833.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 14 May 2025 19:28
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2769View raw event fields
Event Id
E2769
Ticket Id
TCK-485
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-14T19:28:33.102416Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10637.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 14 May 2025 22:25
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2770View raw event fields
Event Id
E2770
Ticket Id
TCK-485
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-14T22:25:50.102453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9838.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 May 2025 01:09
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2771View raw event fields
Event Id
E2771
Ticket Id
TCK-485
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-15T01:09:48.102490Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 May 2025 01:16
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2772View raw event fields
Event Id
E2772
Ticket Id
TCK-485
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-15T01:16:48.102527Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Fourie
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
05 Feb 2025 13:00
last Event
06 Feb 2025 02:28
Ticket TCK-486
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2773View raw event fields
Event Id
E2773
Ticket Id
TCK-486
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T13:00:00.102564Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Feb 2025 13:06
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2774View raw event fields
Event Id
E2774
Ticket Id
TCK-486
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T13:06:00.102601Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6207.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Feb 2025 14:49
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2775View raw event fields
Event Id
E2775
Ticket Id
TCK-486
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-05T14:49:27.102638Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4837.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Feb 2025 16:10
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2776View raw event fields
Event Id
E2776
Ticket Id
TCK-486
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-05T16:10:04.102675Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35702.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 06 Feb 2025 02:05
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2777View raw event fields
Event Id
E2777
Ticket Id
TCK-486
Client Id
CLIENT-33
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-06T02:05:06.102712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 06 Feb 2025 02:28
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2778View raw event fields
Event Id
E2778
Ticket Id
TCK-486
Client Id
CLIENT-33
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-06T02:28:06.102749Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
19 Jun 2025 16:00
last Event
19 Jun 2025 20:31
Ticket TCK-487
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Jun 2025 16:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2779View raw event fields
Event Id
E2779
Ticket Id
TCK-487
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-19T16:00:00.102786Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Jun 2025 17:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2780View raw event fields
Event Id
E2780
Ticket Id
TCK-487
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-19T17:21:00.102823Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7420.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Jun 2025 19:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2781View raw event fields
Event Id
E2781
Ticket Id
TCK-487
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-19T19:24:40.102860Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2874.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Jun 2025 20:12
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2782View raw event fields
Event Id
E2782
Ticket Id
TCK-487
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-19T20:12:34.102897Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Jun 2025 20:31
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2783View raw event fields
Event Id
E2783
Ticket Id
TCK-487
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-19T20:31:34.102934Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
14 Dec 2025 21:00
last Event
15 Dec 2025 08:18
Ticket TCK-488
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Dec 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2784View raw event fields
Event Id
E2784
Ticket Id
TCK-488
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-14T21:00:00.102971Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 14 Dec 2025 22:21
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2785View raw event fields
Event Id
E2785
Ticket Id
TCK-488
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-14T22:21:00.103008Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17490.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 15 Dec 2025 03:12
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2786View raw event fields
Event Id
E2786
Ticket Id
TCK-488
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-15T03:12:30.103045Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17793.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 15 Dec 2025 08:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2787View raw event fields
Event Id
E2787
Ticket Id
TCK-488
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-15T08:09:03.103082Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 15 Dec 2025 08:18
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2788View raw event fields
Event Id
E2788
Ticket Id
TCK-488
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-15T08:18:03.103119Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Stefan Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
01 Oct 2025 22:00
last Event
02 Oct 2025 11:12
Ticket TCK-489
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Oct 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2789View raw event fields
Event Id
E2789
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-01T22:00:00.103156Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Oct 2025 22:13
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2790View raw event fields
Event Id
E2790
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-01T22:13:00.103193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7757.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Oct 2025 00:22
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2791View raw event fields
Event Id
E2791
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-02T00:22:17.103230Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6795.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Oct 2025 02:15
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2792View raw event fields
Event Id
E2792
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-02T02:15:32.103267Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4931.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Oct 2025 03:37
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2793View raw event fields
Event Id
E2793
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-02T03:37:43.103304Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20573.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Oct 2025 09:20
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2794View raw event fields
Event Id
E2794
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-02T09:20:36.103341Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 02 Oct 2025 10:26
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2795View raw event fields
Event Id
E2795
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-02T10:26:36.103378Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 02 Oct 2025 10:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2796View raw event fields
Event Id
E2796
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-02T10:45:36.103415Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 02 Oct 2025 11:12
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2797View raw event fields
Event Id
E2797
Ticket Id
TCK-489
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-02T11:12:36.103452Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Clarke
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
13 Jul 2025 14:00
last Event
13 Jul 2025 20:48
Ticket TCK-490
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jul 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2798View raw event fields
Event Id
E2798
Ticket Id
TCK-490
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-13T14:00:00.103489Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 Jul 2025 14:27
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2799View raw event fields
Event Id
E2799
Ticket Id
TCK-490
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-13T14:27:00.103526Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4274.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 Jul 2025 15:38
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2800View raw event fields
Event Id
E2800
Ticket Id
TCK-490
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-13T15:38:14.103563Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8914.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 Jul 2025 18:06
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2801View raw event fields
Event Id
E2801
Ticket Id
TCK-490
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-13T18:06:48.103600Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8153.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 13 Jul 2025 20:22
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2802View raw event fields
Event Id
E2802
Ticket Id
TCK-490
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-13T20:22:41.103637Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Jul 2025 20:48
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2803View raw event fields
Event Id
E2803
Ticket Id
TCK-490
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-13T20:48:41.103674Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Johan Nel
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
29 Nov 2025 00:00
last Event
29 Nov 2025 14:25
Ticket TCK-491
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 29 Nov 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2804View raw event fields
Event Id
E2804
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-29T00:00:00.103711Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 29 Nov 2025 00:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2805View raw event fields
Event Id
E2805
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-29T00:26:00.103748Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10187.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 29 Nov 2025 03:15
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2806View raw event fields
Event Id
E2806
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-29T03:15:47.103785Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4833.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 29 Nov 2025 04:36
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2807View raw event fields
Event Id
E2807
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-29T04:36:20.103822Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 29 Nov 2025 05:41
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2808View raw event fields
Event Id
E2808
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-29T05:41:20.103859Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22006.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 29 Nov 2025 11:48
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2809View raw event fields
Event Id
E2809
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-29T11:48:06.103896Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 29 Nov 2025 13:25
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2810View raw event fields
Event Id
E2810
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-29T13:25:06.103933Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 29 Nov 2025 14:02
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2811View raw event fields
Event Id
E2811
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-29T14:02:06.103970Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 29 Nov 2025 14:25
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2812View raw event fields
Event Id
E2812
Ticket Id
TCK-491
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-29T14:25:06.104007Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
28 Nov 2025 05:00
last Event
28 Nov 2025 18:17
Ticket TCK-492
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Nov 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2813View raw event fields
Event Id
E2813
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-28T05:00:00.104044Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 28 Nov 2025 05:43
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2814View raw event fields
Event Id
E2814
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-28T05:43:00.104081Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5445.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 28 Nov 2025 07:13
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2815View raw event fields
Event Id
E2815
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T07:13:45.104118Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6774.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 28 Nov 2025 09:06
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2816View raw event fields
Event Id
E2816
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-28T09:06:39.104155Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3882.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 28 Nov 2025 10:11
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2817View raw event fields
Event Id
E2817
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-28T10:11:21.104192Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19573.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 28 Nov 2025 15:37
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2818View raw event fields
Event Id
E2818
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-28T15:37:34.104229Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 28 Nov 2025 17:32
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2819View raw event fields
Event Id
E2819
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-28T17:32:34.104266Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 28 Nov 2025 17:48
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2820View raw event fields
Event Id
E2820
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T17:48:34.104303Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 28 Nov 2025 18:17
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2821View raw event fields
Event Id
E2821
Ticket Id
TCK-492
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T18:17:34.104340Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
25 Jul 2025 14:00
last Event
26 Jul 2025 03:05
Ticket TCK-493
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jul 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2822View raw event fields
Event Id
E2822
Ticket Id
TCK-493
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-25T14:00:00.104377Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Jul 2025 14:16
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2823View raw event fields
Event Id
E2823
Ticket Id
TCK-493
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-25T14:16:00.104414Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13992.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Jul 2025 18:09
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2824View raw event fields
Event Id
E2824
Ticket Id
TCK-493
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-25T18:09:12.104451Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4896.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Jul 2025 19:30
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2825View raw event fields
Event Id
E2825
Ticket Id
TCK-493
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-25T19:30:48.104488Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25845.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 26 Jul 2025 02:41
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2826View raw event fields
Event Id
E2826
Ticket Id
TCK-493
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-26T02:41:33.104525Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 26 Jul 2025 03:05
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2827View raw event fields
Event Id
E2827
Ticket Id
TCK-493
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-26T03:05:33.104562Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
08 Aug 2025 05:00
last Event
08 Aug 2025 21:28
Ticket TCK-494
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Aug 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2828View raw event fields
Event Id
E2828
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-08T05:00:00.104599Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 08 Aug 2025 06:11
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2829View raw event fields
Event Id
E2829
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-08T06:11:00.104636Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2423.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 08 Aug 2025 06:51
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2830View raw event fields
Event Id
E2830
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-08T06:51:23.104673Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3641.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 08 Aug 2025 07:52
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2831View raw event fields
Event Id
E2831
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-08T07:52:04.104710Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8186.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2831
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 08 Aug 2025 10:08
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2832View raw event fields
Event Id
E2832
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-08T10:08:30.104747Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34252.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2832
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 08 Aug 2025 19:39
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2833View raw event fields
Event Id
E2833
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-08T19:39:22.104784Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2833
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 08 Aug 2025 20:42
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2834View raw event fields
Event Id
E2834
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-08T20:42:22.104821Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2834
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 08 Aug 2025 21:10
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2835View raw event fields
Event Id
E2835
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T21:10:22.104858Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2835
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 08 Aug 2025 21:28
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2836View raw event fields
Event Id
E2836
Ticket Id
TCK-494
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T21:28:22.104895Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2836
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
14 Jul 2025 23:00
last Event
15 Jul 2025 08:49
Ticket TCK-495
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jul 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2837View raw event fields
Event Id
E2837
Ticket Id
TCK-495
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-14T23:00:00.104932Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2837
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Jul 2025 23:30
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2838View raw event fields
Event Id
E2838
Ticket Id
TCK-495
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-14T23:30:00.104969Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6319.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2838
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Jul 2025 01:15
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2839View raw event fields
Event Id
E2839
Ticket Id
TCK-495
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-15T01:15:19.105006Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7098.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2839
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Jul 2025 03:13
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2840View raw event fields
Event Id
E2840
Ticket Id
TCK-495
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-15T03:13:37.105043Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18836.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2840
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Jul 2025 08:27
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2841View raw event fields
Event Id
E2841
Ticket Id
TCK-495
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-15T08:27:33.105080Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2841
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 15 Jul 2025 08:49
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2842View raw event fields
Event Id
E2842
Ticket Id
TCK-495
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-15T08:49:33.105117Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2842
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
12 Apr 2025 16:00
last Event
13 Apr 2025 00:59
Ticket TCK-496
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Apr 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2843View raw event fields
Event Id
E2843
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-12T16:00:00.105154Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2843
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 12 Apr 2025 16:47
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2844View raw event fields
Event Id
E2844
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-12T16:47:00.105191Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3281.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2844
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 12 Apr 2025 17:41
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2845View raw event fields
Event Id
E2845
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-12T17:41:41.105228Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6357.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2845
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 12 Apr 2025 19:27
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2846View raw event fields
Event Id
E2846
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-04-12T19:27:38.105265Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11980.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2846
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 12 Apr 2025 22:47
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2847View raw event fields
Event Id
E2847
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-12T22:47:18.105302Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
7061.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2847
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Apr 2025 00:44
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2848View raw event fields
Event Id
E2848
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-13T00:44:59.105339Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2848
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 13 Apr 2025 00:59
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2849View raw event fields
Event Id
E2849
Ticket Id
TCK-496
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-13T00:59:59.105376Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2849
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
21 Jul 2025 17:00
last Event
22 Jul 2025 09:37
Ticket TCK-497
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jul 2025 17:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2850View raw event fields
Event Id
E2850
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-21T17:00:00.105413Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2850
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 21 Jul 2025 18:06
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2851View raw event fields
Event Id
E2851
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-21T18:06:00.105450Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9478.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2851
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 21 Jul 2025 20:43
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2852View raw event fields
Event Id
E2852
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-21T20:43:58.105487Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5666.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2852
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 21 Jul 2025 22:18
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2853View raw event fields
Event Id
E2853
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-21T22:18:24.105524Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9090.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2853
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 22 Jul 2025 00:49
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2854View raw event fields
Event Id
E2854
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-22T00:49:54.105561Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23418.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2854
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 22 Jul 2025 07:20
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2855View raw event fields
Event Id
E2855
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-22T07:20:12.105598Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2855
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 22 Jul 2025 08:49
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2856View raw event fields
Event Id
E2856
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-22T08:49:12.105635Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2856
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 22 Jul 2025 09:24
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2857View raw event fields
Event Id
E2857
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-22T09:24:12.105672Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2857
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 22 Jul 2025 09:37
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2858View raw event fields
Event Id
E2858
Ticket Id
TCK-497
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-22T09:37:12.105709Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2858
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Sithole
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
27 Jul 2025 15:00
last Event
30 Jul 2025 05:59
Ticket TCK-498
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Jul 2025 15:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2859View raw event fields
Event Id
E2859
Ticket Id
TCK-498
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-27T15:00:00.105746Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2859
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Jul 2025 15:37
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2860View raw event fields
Event Id
E2860
Ticket Id
TCK-498
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-27T15:37:00.105783Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
76834.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2860
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Jul 2025 12:57
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2861View raw event fields
Event Id
E2861
Ticket Id
TCK-498
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-28T12:57:34.105820Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49310.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2861
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 29 Jul 2025 02:39
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2862View raw event fields
Event Id
E2862
Ticket Id
TCK-498
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-29T02:39:24.105857Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
97349.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2862
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 30 Jul 2025 05:41
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2863View raw event fields
Event Id
E2863
Ticket Id
TCK-498
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-30T05:41:53.105894Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2863
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 30 Jul 2025 05:59
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2864View raw event fields
Event Id
E2864
Ticket Id
TCK-498
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-30T05:59:53.105931Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2864
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
25 Mar 2025 03:00
last Event
25 Mar 2025 11:06
Ticket TCK-499
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Mar 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2865View raw event fields
Event Id
E2865
Ticket Id
TCK-499
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-25T03:00:00.105968Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2865
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 25 Mar 2025 03:36
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2866View raw event fields
Event Id
E2866
Ticket Id
TCK-499
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-25T03:36:00.106005Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8118.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2866
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 25 Mar 2025 05:51
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2867View raw event fields
Event Id
E2867
Ticket Id
TCK-499
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-25T05:51:18.106042Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17888.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2867
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 25 Mar 2025 10:49
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2868View raw event fields
Event Id
E2868
Ticket Id
TCK-499
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-25T10:49:26.106079Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2868
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 25 Mar 2025 11:06
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2869View raw event fields
Event Id
E2869
Ticket Id
TCK-499
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-25T11:06:26.106116Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2869
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Zolani Radebe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
06 Aug 2025 20:00
last Event
07 Aug 2025 04:07
Ticket TCK-500
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Aug 2025 20:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2870View raw event fields
Event Id
E2870
Ticket Id
TCK-500
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-06T20:00:00.106153Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2870
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 06 Aug 2025 20:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2871View raw event fields
Event Id
E2871
Ticket Id
TCK-500
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-06T20:28:00.106190Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9586.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2871
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 06 Aug 2025 23:07
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2872View raw event fields
Event Id
E2872
Ticket Id
TCK-500
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-06T23:07:46.106227Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16875.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2872
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 07 Aug 2025 03:49
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2873View raw event fields
Event Id
E2873
Ticket Id
TCK-500
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-07T03:49:01.106264Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2873
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 07 Aug 2025 04:07
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2874View raw event fields
Event Id
E2874
Ticket Id
TCK-500
Client Id
CLIENT-30
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-07T04:07:01.106301Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2874
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Bell
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
17 Nov 2025 08:00
last Event
17 Nov 2025 20:35
Ticket TCK-501
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Nov 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2875View raw event fields
Event Id
E2875
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-17T08:00:00.106338Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2875
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Nov 2025 08:56
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2876View raw event fields
Event Id
E2876
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-17T08:56:00.106375Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5907.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2876
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Nov 2025 10:34
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2877View raw event fields
Event Id
E2877
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-17T10:34:27.106412Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5154.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2877
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 17 Nov 2025 12:00
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2878View raw event fields
Event Id
E2878
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-11-17T12:00:21.106449Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8061.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2878
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 17 Nov 2025 14:14
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2879View raw event fields
Event Id
E2879
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-11-17T14:14:42.106486Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21367.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2879
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 17 Nov 2025 20:10
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2880View raw event fields
Event Id
E2880
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-17T20:10:49.106523Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2880
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 17 Nov 2025 20:35
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2881View raw event fields
Event Id
E2881
Ticket Id
TCK-501
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-17T20:35:49.106560Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2881
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Cornelius Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
19 Nov 2025 14:00
last Event
19 Nov 2025 23:42
Ticket TCK-502
Client / account: Cornelius Joubert · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Nov 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2882View raw event fields
Event Id
E2882
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-19T14:00:00.106597Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2882
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Nov 2025 14:06
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2883View raw event fields
Event Id
E2883
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-19T14:06:00.106634Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3535.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2883
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Nov 2025 15:04
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2884View raw event fields
Event Id
E2884
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-19T15:04:55.106671Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8613.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2884
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Nov 2025 17:28
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2885View raw event fields
Event Id
E2885
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-19T17:28:28.106708Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10051.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Nov 2025 20:15
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2886View raw event fields
Event Id
E2886
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-19T20:15:59.106745Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5533.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 19 Nov 2025 21:48
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2887View raw event fields
Event Id
E2887
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-19T21:48:12.106782Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 19 Nov 2025 23:14
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2888View raw event fields
Event Id
E2888
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-19T23:14:12.106819Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 19 Nov 2025 23:26
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2889View raw event fields
Event Id
E2889
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-19T23:26:12.106856Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 19 Nov 2025 23:42
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2890View raw event fields
Event Id
E2890
Ticket Id
TCK-502
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-19T23:42:12.106893Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole