View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 526–550 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Andrew Clarke
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
09 Dec 2025 21:00
last Event
10 Dec 2025 05:48
Ticket TCK-203
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Dec 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E861View raw event fields
Event Id
E861
Ticket Id
TCK-203
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-09T21:00:00.031820Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E861
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 09 Dec 2025 22:20
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E862View raw event fields
Event Id
E862
Ticket Id
TCK-203
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-09T22:20:00.031857Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E862
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 09 Dec 2025 22:35
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E863View raw event fields
Event Id
E863
Ticket Id
TCK-203
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-09T22:35:00.031894Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24396.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E863
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 10 Dec 2025 05:21
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E864View raw event fields
Event Id
E864
Ticket Id
TCK-203
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-10T05:21:36.031931Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E864
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 10 Dec 2025 05:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E865View raw event fields
Event Id
E865
Ticket Id
TCK-203
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-10T05:48:36.031968Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E865
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Simon Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
18 May 2025 02:00
last Event
18 May 2025 14:49
Ticket TCK-204
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 May 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E866View raw event fields
Event Id
E866
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-18T02:00:00.032005Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E866
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 May 2025 03:01
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E867View raw event fields
Event Id
E867
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-18T03:01:00.032042Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1573.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E867
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 May 2025 03:27
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E868View raw event fields
Event Id
E868
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-18T03:27:13.032079Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6979.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E868
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 May 2025 05:23
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E869View raw event fields
Event Id
E869
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-18T05:23:32.032116Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13777.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E869
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 May 2025 09:13
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E870View raw event fields
Event Id
E870
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-18T09:13:09.032153Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14027.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E870
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 18 May 2025 13:06
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E871View raw event fields
Event Id
E871
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-18T13:06:56.032190Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E871
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 18 May 2025 14:24
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E872View raw event fields
Event Id
E872
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-18T14:24:56.032227Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E872
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 18 May 2025 14:40
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E873View raw event fields
Event Id
E873
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-18T14:40:56.032264Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E873
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 18 May 2025 14:49
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E874View raw event fields
Event Id
E874
Ticket Id
TCK-204
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-18T14:49:56.032301Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E874
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Lwazi Sithole
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
25 Oct 2025 08:00
last Event
25 Oct 2025 12:24
Ticket TCK-205
Client / account: Lwazi Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Oct 2025 08:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E875View raw event fields
Event Id
E875
Ticket Id
TCK-205
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-25T08:00:00.032338Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E875
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 25 Oct 2025 08:56
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E876View raw event fields
Event Id
E876
Ticket Id
TCK-205
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-25T08:56:00.032375Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2167.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E876
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 25 Oct 2025 09:32
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E877View raw event fields
Event Id
E877
Ticket Id
TCK-205
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-25T09:32:07.032412Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9703.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E877
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 25 Oct 2025 12:13
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E878View raw event fields
Event Id
E878
Ticket Id
TCK-205
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-25T12:13:50.032449Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E878
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 25 Oct 2025 12:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E879View raw event fields
Event Id
E879
Ticket Id
TCK-205
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-25T12:24:50.032486Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E879
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Olivia Baker
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
05 Apr 2025 03:00
last Event
05 Apr 2025 07:10
Ticket TCK-206
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Apr 2025 03:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E880View raw event fields
Event Id
E880
Ticket Id
TCK-206
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-05T03:00:00.032523Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E880
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Apr 2025 03:11
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E881View raw event fields
Event Id
E881
Ticket Id
TCK-206
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-05T03:11:00.032560Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3430.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E881
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Apr 2025 04:08
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E882View raw event fields
Event Id
E882
Ticket Id
TCK-206
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-05T04:08:10.032597Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9172.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E882
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Apr 2025 06:41
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E883View raw event fields
Event Id
E883
Ticket Id
TCK-206
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-05T06:41:02.032634Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E883
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Apr 2025 07:10
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E884View raw event fields
Event Id
E884
Ticket Id
TCK-206
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-05T07:10:02.032671Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E884
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
23 May 2025 13:00
last Event
23 May 2025 21:10
Ticket TCK-207
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 May 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E885View raw event fields
Event Id
E885
Ticket Id
TCK-207
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-23T13:00:00.032708Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 23 May 2025 14:04
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E886View raw event fields
Event Id
E886
Ticket Id
TCK-207
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-23T14:04:00.032745Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6093.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 23 May 2025 15:45
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E887View raw event fields
Event Id
E887
Ticket Id
TCK-207
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-23T15:45:33.032782Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18681.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 23 May 2025 20:56
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E888View raw event fields
Event Id
E888
Ticket Id
TCK-207
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-23T20:56:54.032819Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 May 2025 21:10
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E889View raw event fields
Event Id
E889
Ticket Id
TCK-207
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-23T21:10:54.032856Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
16 Aug 2025 22:00
last Event
18 Aug 2025 14:40
Ticket TCK-208
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Aug 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E890View raw event fields
Event Id
E890
Ticket Id
TCK-208
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-16T22:00:00.032893Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Aug 2025 23:09
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E891View raw event fields
Event Id
E891
Ticket Id
TCK-208
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-16T23:09:00.032930Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
80547.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E891
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 17 Aug 2025 21:31
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E892View raw event fields
Event Id
E892
Ticket Id
TCK-208
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-17T21:31:27.032967Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
60101.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E892
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Aug 2025 14:13
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E893View raw event fields
Event Id
E893
Ticket Id
TCK-208
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-18T14:13:08.033004Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E893
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Aug 2025 14:40
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E894View raw event fields
Event Id
E894
Ticket Id
TCK-208
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-18T14:40:08.033041Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E894
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
15 Dec 2025 21:00
last Event
16 Dec 2025 21:33
Ticket TCK-209
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Dec 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E895View raw event fields
Event Id
E895
Ticket Id
TCK-209
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-15T21:00:00.033078Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E895
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 15 Dec 2025 21:27
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E896View raw event fields
Event Id
E896
Ticket Id
TCK-209
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-15T21:27:00.033115Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37727.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E896
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 16 Dec 2025 07:55
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E897View raw event fields
Event Id
E897
Ticket Id
TCK-209
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-16T07:55:47.033152Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
48037.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E897
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 16 Dec 2025 21:16
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E898View raw event fields
Event Id
E898
Ticket Id
TCK-209
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-16T21:16:24.033189Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E898
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 16 Dec 2025 21:33
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E899View raw event fields
Event Id
E899
Ticket Id
TCK-209
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-16T21:33:24.033226Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E899
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Palesa Nkosi
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
14 Jun 2025 20:00
last Event
15 Jun 2025 06:00
Ticket TCK-210
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jun 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E900View raw event fields
Event Id
E900
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-14T20:00:00.033263Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E900
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Jun 2025 21:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E901View raw event fields
Event Id
E901
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-14T21:16:00.033300Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1030.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E901
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Jun 2025 21:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E902View raw event fields
Event Id
E902
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-14T21:33:10.033337Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8144.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E902
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Jun 2025 23:48
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E903View raw event fields
Event Id
E903
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-14T23:48:54.033374Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3764.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E903
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 15 Jun 2025 00:51
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E904View raw event fields
Event Id
E904
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-15T00:51:38.033411Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11827.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E904
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 15 Jun 2025 04:08
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E905View raw event fields
Event Id
E905
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-15T04:08:45.033448Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E905
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 15 Jun 2025 05:17
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E906View raw event fields
Event Id
E906
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-15T05:17:45.033485Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E906
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 15 Jun 2025 05:30
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E907View raw event fields
Event Id
E907
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-15T05:30:45.033522Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E907
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 15 Jun 2025 06:00
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E908View raw event fields
Event Id
E908
Ticket Id
TCK-210
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-15T06:00:45.033559Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E908
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Joubert
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
01 Mar 2025 13:00
last Event
02 Mar 2025 04:39
Ticket TCK-211
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E909View raw event fields
Event Id
E909
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T13:00:00.033596Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E909
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Mar 2025 14:14
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E910View raw event fields
Event Id
E910
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T14:14:00.033633Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2398.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E910
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Mar 2025 14:53
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E911View raw event fields
Event Id
E911
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T14:53:58.033670Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3616.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E911
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Mar 2025 15:54
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E912View raw event fields
Event Id
E912
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-01T15:54:14.033707Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11198.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E912
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 Mar 2025 19:00
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E913View raw event fields
Event Id
E913
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-01T19:00:52.033744Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28512.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E913
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 02 Mar 2025 02:56
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E914View raw event fields
Event Id
E914
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-02T02:56:04.033781Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E914
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 02 Mar 2025 04:16
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E915View raw event fields
Event Id
E915
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-02T04:16:04.033818Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E915
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 02 Mar 2025 04:32
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E916View raw event fields
Event Id
E916
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-02T04:32:04.033855Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E916
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 02 Mar 2025 04:39
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E917View raw event fields
Event Id
E917
Ticket Id
TCK-211
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-02T04:39:04.033892Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E917
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Peter Taylor
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
08 Nov 2025 10:00
last Event
09 Nov 2025 05:13
Ticket TCK-212
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Nov 2025 10:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E918View raw event fields
Event Id
E918
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-08T10:00:00.033929Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E918
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 08 Nov 2025 11:29
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E919View raw event fields
Event Id
E919
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-08T11:29:00.033966Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10764.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E919
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 08 Nov 2025 14:28
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E920View raw event fields
Event Id
E920
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-08T14:28:24.034003Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4714.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E920
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 08 Nov 2025 15:46
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E921View raw event fields
Event Id
E921
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-08T15:46:58.034040Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10496.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E921
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 08 Nov 2025 18:41
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E922View raw event fields
Event Id
E922
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-08T18:41:54.034077Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30999.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E922
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 09 Nov 2025 03:18
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E923View raw event fields
Event Id
E923
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-09T03:18:33.034114Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E923
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 09 Nov 2025 04:41
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E924View raw event fields
Event Id
E924
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-09T04:41:33.034151Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E924
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 09 Nov 2025 04:56
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E925View raw event fields
Event Id
E925
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-09T04:56:33.034188Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E925
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 09 Nov 2025 05:13
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E926View raw event fields
Event Id
E926
Ticket Id
TCK-212
Client Id
CLIENT-54
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-09T05:13:33.034225Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E926
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Kagiso Dlamini
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
26 Jun 2025 13:00
last Event
26 Jun 2025 23:51
Ticket TCK-213
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Jun 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E927View raw event fields
Event Id
E927
Ticket Id
TCK-213
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-26T13:00:00.034262Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E927
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Jun 2025 14:30
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E928View raw event fields
Event Id
E928
Ticket Id
TCK-213
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-26T14:30:00.034299Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13162.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E928
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 Jun 2025 18:09
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E929View raw event fields
Event Id
E929
Ticket Id
TCK-213
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-26T18:09:22.034336Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E929
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 26 Jun 2025 23:21
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E930View raw event fields
Event Id
E930
Ticket Id
TCK-213
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-26T23:21:22.034373Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E930
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 26 Jun 2025 23:51
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E931View raw event fields
Event Id
E931
Ticket Id
TCK-213
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-26T23:51:22.034410Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E931
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Willem Nel
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
08 Aug 2025 09:00
last Event
08 Aug 2025 21:41
Ticket TCK-214
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Aug 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E932View raw event fields
Event Id
E932
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-08T09:00:00.034447Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E932
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Aug 2025 09:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E933View raw event fields
Event Id
E933
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-08T09:19:00.034484Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7853.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E933
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Aug 2025 11:29
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E934View raw event fields
Event Id
E934
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-08T11:29:53.034521Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6076.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E934
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Aug 2025 13:11
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E935View raw event fields
Event Id
E935
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-08T13:11:09.034558Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2691.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E935
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Aug 2025 13:56
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E936View raw event fields
Event Id
E936
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-08T13:56:00.034595Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18838.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E936
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 08 Aug 2025 19:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E937View raw event fields
Event Id
E937
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-08T19:09:58.034632Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6780.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E937
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 08 Aug 2025 21:02
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E938View raw event fields
Event Id
E938
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-08T21:02:58.034669Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E938
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 08 Aug 2025 21:20
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E939View raw event fields
Event Id
E939
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T21:20:58.034706Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E939
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 08 Aug 2025 21:41
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E940View raw event fields
Event Id
E940
Ticket Id
TCK-214
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T21:41:58.034743Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E940
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
28 Aug 2025 21:00
last Event
29 Aug 2025 11:23
Ticket TCK-215
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Aug 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E941View raw event fields
Event Id
E941
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-28T21:00:00.034780Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E941
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 Aug 2025 22:06
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E942View raw event fields
Event Id
E942
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-28T22:06:00.034817Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17151.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E942
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 29 Aug 2025 02:51
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E943View raw event fields
Event Id
E943
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-29T02:51:51.034854Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7925.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E943
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 29 Aug 2025 05:03
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E944View raw event fields
Event Id
E944
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-08-29T05:03:56.034891Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4018.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E944
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 29 Aug 2025 06:10
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E945View raw event fields
Event Id
E945
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-08-29T06:10:54.034928Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
17643.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E945
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 29 Aug 2025 11:04
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E946View raw event fields
Event Id
E946
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-29T11:04:57.034965Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E946
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 29 Aug 2025 11:23
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E947View raw event fields
Event Id
E947
Ticket Id
TCK-215
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-29T11:23:57.035002Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E947
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Baker
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
09 Feb 2025 22:00
last Event
12 Feb 2025 02:57
Ticket TCK-216
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Feb 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E948View raw event fields
Event Id
E948
Ticket Id
TCK-216
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-09T22:00:00.035039Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E948
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 09 Feb 2025 22:34
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E949View raw event fields
Event Id
E949
Ticket Id
TCK-216
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-09T22:34:00.035076Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6924.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E949
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 10 Feb 2025 00:29
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E950View raw event fields
Event Id
E950
Ticket Id
TCK-216
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-10T00:29:24.035113Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
39575.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E950
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 10 Feb 2025 11:28
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E951View raw event fields
Event Id
E951
Ticket Id
TCK-216
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-10T11:28:59.035150Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
140787.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E951
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 12 Feb 2025 02:35
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E952View raw event fields
Event Id
E952
Ticket Id
TCK-216
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-12T02:35:26.035187Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E952
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Feb 2025 02:57
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E953View raw event fields
Event Id
E953
Ticket Id
TCK-216
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-12T02:57:26.035224Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E953
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Mokoena
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
16 Jul 2025 15:00
last Event
17 Jul 2025 05:24
Ticket TCK-217
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jul 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E954View raw event fields
Event Id
E954
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-16T15:00:00.035261Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E954
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Jul 2025 16:16
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E955View raw event fields
Event Id
E955
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-16T16:16:00.035298Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
741.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E955
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Jul 2025 16:28
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E956View raw event fields
Event Id
E956
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-16T16:28:21.035335Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6602.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E956
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Jul 2025 18:18
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E957View raw event fields
Event Id
E957
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-16T18:18:23.035372Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2479.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E957
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Jul 2025 18:59
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E958View raw event fields
Event Id
E958
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-16T18:59:42.035409Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30568.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E958
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Jul 2025 03:29
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E959View raw event fields
Event Id
E959
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-17T03:29:10.035446Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E959
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 Jul 2025 04:48
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E960View raw event fields
Event Id
E960
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-17T04:48:10.035483Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E960
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 17 Jul 2025 05:01
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E961View raw event fields
Event Id
E961
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-17T05:01:10.035520Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E961
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 17 Jul 2025 05:24
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E962View raw event fields
Event Id
E962
Ticket Id
TCK-217
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-17T05:24:10.035557Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E962
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
07 Aug 2025 15:00
last Event
08 Aug 2025 03:29
Ticket TCK-218
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Aug 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E963View raw event fields
Event Id
E963
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-07T15:00:00.035594Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E963
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 07 Aug 2025 16:11
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E964View raw event fields
Event Id
E964
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-07T16:11:00.035631Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4018.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E964
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 07 Aug 2025 17:17
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E965View raw event fields
Event Id
E965
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-07T17:17:58.035668Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4405.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E965
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 07 Aug 2025 18:31
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E966View raw event fields
Event Id
E966
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-07T18:31:23.035705Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3958.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E966
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 07 Aug 2025 19:37
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E967View raw event fields
Event Id
E967
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-07T19:37:21.035742Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24256.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E967
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 08 Aug 2025 02:21
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E968View raw event fields
Event Id
E968
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-08T02:21:37.035779Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E968
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 08 Aug 2025 03:01
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E969View raw event fields
Event Id
E969
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-08T03:01:37.035816Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E969
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 08 Aug 2025 03:11
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E970View raw event fields
Event Id
E970
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T03:11:37.035853Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E970
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 08 Aug 2025 03:29
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E971View raw event fields
Event Id
E971
Ticket Id
TCK-218
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T03:29:37.035890Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E971
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Susan Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
15 Aug 2025 13:00
last Event
15 Aug 2025 19:28
Ticket TCK-219
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Aug 2025 13:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E972View raw event fields
Event Id
E972
Ticket Id
TCK-219
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-15T13:00:00.035927Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E972
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 15 Aug 2025 13:33
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E973View raw event fields
Event Id
E973
Ticket Id
TCK-219
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-15T13:33:00.035964Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
856.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E973
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 15 Aug 2025 13:47
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E974View raw event fields
Event Id
E974
Ticket Id
TCK-219
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-15T13:47:16.036001Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19523.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E974
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 15 Aug 2025 19:12
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E975View raw event fields
Event Id
E975
Ticket Id
TCK-219
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-15T19:12:39.036038Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E975
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 15 Aug 2025 19:28
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E976View raw event fields
Event Id
E976
Ticket Id
TCK-219
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-15T19:28:39.036075Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E976
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Ayanda Khumalo
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
23 Sep 2025 15:00
last Event
24 Sep 2025 00:56
Ticket TCK-220
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Sep 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E977View raw event fields
Event Id
E977
Ticket Id
TCK-220
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-23T15:00:00.036112Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E977
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 23 Sep 2025 15:18
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E978View raw event fields
Event Id
E978
Ticket Id
TCK-220
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-23T15:18:00.036149Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11055.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E978
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 23 Sep 2025 18:22
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E979View raw event fields
Event Id
E979
Ticket Id
TCK-220
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-23T18:22:15.036186Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6671.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E979
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 23 Sep 2025 20:13
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E980View raw event fields
Event Id
E980
Ticket Id
TCK-220
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-23T20:13:26.036223Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15284.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E980
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 24 Sep 2025 00:28
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E981View raw event fields
Event Id
E981
Ticket Id
TCK-220
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-24T00:28:10.036260Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E981
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 24 Sep 2025 00:56
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E982View raw event fields
Event Id
E982
Ticket Id
TCK-220
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-24T00:56:10.036297Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E982
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Susan Kruger
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
23 Jul 2025 18:00
last Event
24 Jul 2025 03:10
Ticket TCK-221
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jul 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E983View raw event fields
Event Id
E983
Ticket Id
TCK-221
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-23T18:00:00.036334Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E983
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 23 Jul 2025 19:06
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E984View raw event fields
Event Id
E984
Ticket Id
TCK-221
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-23T19:06:00.036371Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5525.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E984
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 23 Jul 2025 20:38
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E985View raw event fields
Event Id
E985
Ticket Id
TCK-221
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-23T20:38:05.036408Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5021.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E985
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 23 Jul 2025 22:01
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E986View raw event fields
Event Id
E986
Ticket Id
TCK-221
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-23T22:01:46.036445Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17496.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E986
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 24 Jul 2025 02:53
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E987View raw event fields
Event Id
E987
Ticket Id
TCK-221
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-24T02:53:22.036482Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E987
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 24 Jul 2025 03:10
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E988View raw event fields
Event Id
E988
Ticket Id
TCK-221
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-24T03:10:22.036519Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E988
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Peter Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
18 Dec 2025 20:00
last Event
19 Dec 2025 10:12
Ticket TCK-222
Client / account: Peter Taylor · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Dec 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E989View raw event fields
Event Id
E989
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-18T20:00:00.036556Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E989
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 18 Dec 2025 20:10
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E990View raw event fields
Event Id
E990
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-18T20:10:00.036593Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7870.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E990
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 18 Dec 2025 22:21
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E991View raw event fields
Event Id
E991
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-18T22:21:10.036630Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8249.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E991
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 19 Dec 2025 00:38
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E992View raw event fields
Event Id
E992
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-19T00:38:39.036667Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4456.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E992
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 19 Dec 2025 01:52
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E993View raw event fields
Event Id
E993
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-19T01:52:55.036704Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24292.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E993
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 19 Dec 2025 08:37
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E994View raw event fields
Event Id
E994
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-19T08:37:47.036741Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E994
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 19 Dec 2025 09:48
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E995View raw event fields
Event Id
E995
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-19T09:48:47.036778Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E995
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 19 Dec 2025 10:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E996View raw event fields
Event Id
E996
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-19T10:06:47.036815Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E996
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 19 Dec 2025 10:12
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E997View raw event fields
Event Id
E997
Ticket Id
TCK-222
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-19T10:12:47.036852Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E997
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Petro van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
21 Aug 2025 00:00
last Event
21 Aug 2025 05:33
Ticket TCK-223
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Aug 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E998View raw event fields
Event Id
E998
Ticket Id
TCK-223
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-21T00:00:00.036889Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E998
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 21 Aug 2025 00:49
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E999View raw event fields
Event Id
E999
Ticket Id
TCK-223
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-21T00:49:00.036926Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5325.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E999
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 21 Aug 2025 02:17
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1000View raw event fields
Event Id
E1000
Ticket Id
TCK-223
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-21T02:17:45.036963Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10790.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1000
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 21 Aug 2025 05:17
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1001View raw event fields
Event Id
E1001
Ticket Id
TCK-223
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-21T05:17:35.037000Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1001
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 21 Aug 2025 05:33
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1002View raw event fields
Event Id
E1002
Ticket Id
TCK-223
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-21T05:33:35.037037Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1002
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Petro van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
22 Dec 2025 22:00
last Event
23 Dec 2025 04:26
Ticket TCK-224
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Dec 2025 22:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1003View raw event fields
Event Id
E1003
Ticket Id
TCK-224
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-22T22:00:00.037074Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1003
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Dec 2025 23:01
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1004View raw event fields
Event Id
E1004
Ticket Id
TCK-224
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-22T23:01:00.037111Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19535.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1004
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 23 Dec 2025 04:26
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1005View raw event fields
Event Id
E1005
Ticket Id
TCK-224
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-23T04:26:35.037148Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1005
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Sizwe Ndlovu
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
07 Apr 2025 15:00
last Event
10 Apr 2025 22:52
Ticket TCK-225
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Apr 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1006View raw event fields
Event Id
E1006
Ticket Id
TCK-225
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-07T15:00:00.037185Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 07 Apr 2025 16:11
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1007View raw event fields
Event Id
E1007
Ticket Id
TCK-225
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-07T16:11:00.037222Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
110995.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 Apr 2025 23:00
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1008View raw event fields
Event Id
E1008
Ticket Id
TCK-225
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-08T23:00:55.037259Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
53480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 Apr 2025 13:52
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1009View raw event fields
Event Id
E1009
Ticket Id
TCK-225
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-09T13:52:15.037296Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
117660.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 Apr 2025 22:33
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1010View raw event fields
Event Id
E1010
Ticket Id
TCK-225
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-10T22:33:15.037333Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Apr 2025 22:52
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1011View raw event fields
Event Id
E1011
Ticket Id
TCK-225
Client Id
CLIENT-32
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-10T22:52:15.037370Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
04 Dec 2025 13:00
last Event
05 Dec 2025 01:33
Ticket TCK-226
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1012View raw event fields
Event Id
E1012
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T13:00:00.037407Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 Dec 2025 13:51
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1013View raw event fields
Event Id
E1013
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T13:51:00.037444Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7498.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Dec 2025 15:55
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1014View raw event fields
Event Id
E1014
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T15:55:58.037481Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Dec 2025 17:50
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1015View raw event fields
Event Id
E1015
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-04T17:50:58.037518Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8743.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 Dec 2025 20:16
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1016View raw event fields
Event Id
E1016
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-04T20:16:41.037555Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
18307.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Dec 2025 01:21
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1017View raw event fields
Event Id
E1017
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-05T01:21:48.037592Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 05 Dec 2025 01:33
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1018View raw event fields
Event Id
E1018
Ticket Id
TCK-226
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T01:33:48.037629Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Bell
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
25 Feb 2025 11:00
last Event
25 Feb 2025 23:48
Ticket TCK-227
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Feb 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1019View raw event fields
Event Id
E1019
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-25T11:00:00.037666Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 25 Feb 2025 11:55
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1020View raw event fields
Event Id
E1020
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-25T11:55:00.037703Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8957.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 25 Feb 2025 14:24
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1021View raw event fields
Event Id
E1021
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-25T14:24:17.037740Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2616.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Feb 2025 15:07
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1022View raw event fields
Event Id
E1022
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-02-25T15:07:53.037777Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9970.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 Feb 2025 17:54
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1023View raw event fields
Event Id
E1023
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-25T17:54:03.037814Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20033.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 25 Feb 2025 23:27
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1024View raw event fields
Event Id
E1024
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-25T23:27:56.037851Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 25 Feb 2025 23:48
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1025View raw event fields
Event Id
E1025
Ticket Id
TCK-227
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-25T23:48:56.037888Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole