View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 551–575 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Susan Kruger
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
21 Sep 2025 22:00
last Event
22 Sep 2025 11:02
Ticket TCK-228
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Sep 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1026View raw event fields
Event Id
E1026
Ticket Id
TCK-228
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-21T22:00:00.037925Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 Sep 2025 22:52
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1027View raw event fields
Event Id
E1027
Ticket Id
TCK-228
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-21T22:52:00.037962Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18572.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Sep 2025 04:01
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1028View raw event fields
Event Id
E1028
Ticket Id
TCK-228
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-22T04:01:32.037999Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9359.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Sep 2025 06:37
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1029View raw event fields
Event Id
E1029
Ticket Id
TCK-228
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-22T06:37:31.038036Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15621.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 Sep 2025 10:57
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1030View raw event fields
Event Id
E1030
Ticket Id
TCK-228
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-22T10:57:52.038073Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 22 Sep 2025 11:02
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1031View raw event fields
Event Id
E1031
Ticket Id
TCK-228
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-22T11:02:52.038110Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Simon Bell
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
17 May 2025 05:00
last Event
17 May 2025 20:07
Ticket TCK-229
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 May 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1032View raw event fields
Event Id
E1032
Ticket Id
TCK-229
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-17T05:00:00.038147Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 17 May 2025 06:30
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1033View raw event fields
Event Id
E1033
Ticket Id
TCK-229
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-17T06:30:00.038184Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12911.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 17 May 2025 10:05
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1034View raw event fields
Event Id
E1034
Ticket Id
TCK-229
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-17T10:05:11.038221Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2211.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 17 May 2025 10:42
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1035View raw event fields
Event Id
E1035
Ticket Id
TCK-229
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-17T10:42:02.038258Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32485.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 17 May 2025 19:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1036View raw event fields
Event Id
E1036
Ticket Id
TCK-229
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-17T19:43:27.038295Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 17 May 2025 20:07
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1037View raw event fields
Event Id
E1037
Ticket Id
TCK-229
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-17T20:07:27.038332Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
06 Jul 2025 13:00
last Event
06 Jul 2025 22:31
Ticket TCK-230
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jul 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1038View raw event fields
Event Id
E1038
Ticket Id
TCK-230
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-06T13:00:00.038369Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Jul 2025 13:59
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1039View raw event fields
Event Id
E1039
Ticket Id
TCK-230
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-06T13:59:00.038406Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11424.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 06 Jul 2025 17:09
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1040View raw event fields
Event Id
E1040
Ticket Id
TCK-230
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-06T17:09:24.038443Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6061.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 06 Jul 2025 18:50
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1041View raw event fields
Event Id
E1041
Ticket Id
TCK-230
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-07-06T18:50:25.038480Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11824.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Jul 2025 22:07
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1042View raw event fields
Event Id
E1042
Ticket Id
TCK-230
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-06T22:07:29.038517Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 06 Jul 2025 22:31
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1043View raw event fields
Event Id
E1043
Ticket Id
TCK-230
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-06T22:31:29.038554Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Olivia Baker
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
23 Feb 2025 14:00
last Event
26 Feb 2025 07:13
Ticket TCK-231
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Feb 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1044View raw event fields
Event Id
E1044
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-23T14:00:00.038591Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 23 Feb 2025 14:56
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1045View raw event fields
Event Id
E1045
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-23T14:56:00.038628Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26140.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 23 Feb 2025 22:11
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1046View raw event fields
Event Id
E1046
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-23T22:11:40.038665Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11745.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 24 Feb 2025 01:27
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1047View raw event fields
Event Id
E1047
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-24T01:27:25.038702Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
75494.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 24 Feb 2025 22:25
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1048View raw event fields
Event Id
E1048
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-24T22:25:39.038739Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
110875.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 26 Feb 2025 05:13
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1049View raw event fields
Event Id
E1049
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-26T05:13:34.038776Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 26 Feb 2025 06:49
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1050View raw event fields
Event Id
E1050
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-26T06:49:34.038813Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 26 Feb 2025 07:08
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1051View raw event fields
Event Id
E1051
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-26T07:08:34.038850Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 26 Feb 2025 07:13
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1052View raw event fields
Event Id
E1052
Ticket Id
TCK-231
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-26T07:13:34.038887Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
02 Jul 2025 03:00
last Event
02 Jul 2025 11:34
Ticket TCK-232
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Jul 2025 03:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1053View raw event fields
Event Id
E1053
Ticket Id
TCK-232
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-02T03:00:00.038924Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 02 Jul 2025 03:05
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1054View raw event fields
Event Id
E1054
Ticket Id
TCK-232
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-02T03:05:00.038961Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9352.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 02 Jul 2025 05:40
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1055View raw event fields
Event Id
E1055
Ticket Id
TCK-232
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-02T05:40:52.038998Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19602.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 02 Jul 2025 11:07
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1056View raw event fields
Event Id
E1056
Ticket Id
TCK-232
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-02T11:07:34.039035Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 02 Jul 2025 11:34
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1057View raw event fields
Event Id
E1057
Ticket Id
TCK-232
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-02T11:34:34.039072Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
06 Jun 2025 23:00
last Event
07 Jun 2025 22:32
Ticket TCK-233
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jun 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1058View raw event fields
Event Id
E1058
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-06T23:00:00.039109Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Jun 2025 23:12
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1059View raw event fields
Event Id
E1059
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-06T23:12:00.039146Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8356.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Jun 2025 01:31
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1060View raw event fields
Event Id
E1060
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T01:31:16.039183Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7612.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Jun 2025 03:38
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1061View raw event fields
Event Id
E1061
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-07T03:38:08.039220Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9854.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Jun 2025 06:22
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1062View raw event fields
Event Id
E1062
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-07T06:22:22.039257Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
51106.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 07 Jun 2025 20:34
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1063View raw event fields
Event Id
E1063
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-07T20:34:08.039294Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 07 Jun 2025 21:45
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1064View raw event fields
Event Id
E1064
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-07T21:45:08.039331Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 07 Jun 2025 22:04
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1065View raw event fields
Event Id
E1065
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T22:04:08.039368Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 07 Jun 2025 22:32
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1066View raw event fields
Event Id
E1066
Ticket Id
TCK-233
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T22:32:08.039405Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Sithole
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
20 Nov 2025 23:00
last Event
21 Nov 2025 06:33
Ticket TCK-234
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Nov 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1067View raw event fields
Event Id
E1067
Ticket Id
TCK-234
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-20T23:00:00.039442Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 21 Nov 2025 00:00
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1068View raw event fields
Event Id
E1068
Ticket Id
TCK-234
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-21T00:00:00.039479Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4577.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 21 Nov 2025 01:16
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1069View raw event fields
Event Id
E1069
Ticket Id
TCK-234
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-21T01:16:17.039516Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9292.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 21 Nov 2025 03:51
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1070View raw event fields
Event Id
E1070
Ticket Id
TCK-234
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-21T03:51:09.039553Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8054.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1070
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 21 Nov 2025 06:05
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1071View raw event fields
Event Id
E1071
Ticket Id
TCK-234
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-21T06:05:23.039590Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1071
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 21 Nov 2025 06:33
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1072View raw event fields
Event Id
E1072
Ticket Id
TCK-234
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-21T06:33:23.039627Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1072
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
06 Jun 2025 21:00
last Event
07 Jun 2025 09:20
Ticket TCK-235
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jun 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1073View raw event fields
Event Id
E1073
Ticket Id
TCK-235
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-06T21:00:00.039664Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1073
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Jun 2025 21:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1074View raw event fields
Event Id
E1074
Ticket Id
TCK-235
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-06T21:26:00.039701Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15052.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1074
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Jun 2025 01:36
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1075View raw event fields
Event Id
E1075
Ticket Id
TCK-235
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T01:36:52.039738Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7801.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1075
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Jun 2025 03:46
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1076View raw event fields
Event Id
E1076
Ticket Id
TCK-235
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-06-07T03:46:53.039775Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18604.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1076
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Jun 2025 08:56
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1077View raw event fields
Event Id
E1077
Ticket Id
TCK-235
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T08:56:57.039812Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1077
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 07 Jun 2025 09:20
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1078View raw event fields
Event Id
E1078
Ticket Id
TCK-235
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T09:20:57.039849Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1078
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Ronel Fourie
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
26 Jan 2025 13:00
last Event
26 Jan 2025 16:03
Ticket TCK-236
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Jan 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1079View raw event fields
Event Id
E1079
Ticket Id
TCK-236
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-26T13:00:00.039886Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1079
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 26 Jan 2025 13:59
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1080View raw event fields
Event Id
E1080
Ticket Id
TCK-236
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-26T13:59:00.039923Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2647.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1080
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 26 Jan 2025 14:43
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1081View raw event fields
Event Id
E1081
Ticket Id
TCK-236
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-26T14:43:07.039960Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3925.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1081
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 26 Jan 2025 15:48
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1082View raw event fields
Event Id
E1082
Ticket Id
TCK-236
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-26T15:48:32.039997Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1082
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 26 Jan 2025 16:03
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1083View raw event fields
Event Id
E1083
Ticket Id
TCK-236
Client Id
CLIENT-33
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-26T16:03:32.040034Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1083
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Mandla Sithole
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
09 Oct 2025 12:00
last Event
09 Oct 2025 23:02
Ticket TCK-237
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Oct 2025 12:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1084View raw event fields
Event Id
E1084
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-09T12:00:00.040071Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1084
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 09 Oct 2025 13:05
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1085View raw event fields
Event Id
E1085
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-09T13:05:00.040108Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8680.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1085
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 09 Oct 2025 15:29
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1086View raw event fields
Event Id
E1086
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-09T15:29:40.040145Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9309.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1086
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Oct 2025 18:04
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1087View raw event fields
Event Id
E1087
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-09T18:04:49.040182Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1087
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Oct 2025 19:11
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1088View raw event fields
Event Id
E1088
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-10-09T19:11:49.040219Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12569.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1088
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 09 Oct 2025 22:41
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1089View raw event fields
Event Id
E1089
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-09T22:41:18.040256Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1089
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 09 Oct 2025 23:02
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1090View raw event fields
Event Id
E1090
Ticket Id
TCK-237
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-09T23:02:18.040293Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1090
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia van der Merwe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
07 Oct 2025 23:00
last Event
08 Oct 2025 15:16
Ticket TCK-238
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Oct 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1091View raw event fields
Event Id
E1091
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-07T23:00:00.040330Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1091
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Oct 2025 00:13
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1092View raw event fields
Event Id
E1092
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-08T00:13:00.040367Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4423.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1092
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Oct 2025 01:26
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1093View raw event fields
Event Id
E1093
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-08T01:26:43.040404Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9445.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1093
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Oct 2025 04:04
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1094View raw event fields
Event Id
E1094
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-08T04:04:08.040441Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4083.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1094
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Oct 2025 05:12
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1095View raw event fields
Event Id
E1095
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-08T05:12:11.040478Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30870.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1095
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 08 Oct 2025 13:46
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1096View raw event fields
Event Id
E1096
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-08T13:46:41.040515Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1096
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 08 Oct 2025 14:36
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1097View raw event fields
Event Id
E1097
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-08T14:36:41.040552Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1097
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 08 Oct 2025 15:02
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1098View raw event fields
Event Id
E1098
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-08T15:02:41.040589Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1098
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 08 Oct 2025 15:16
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1099View raw event fields
Event Id
E1099
Ticket Id
TCK-238
Client Id
CLIENT-74
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-08T15:16:41.040626Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1099
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Laura Hughes
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
27 Jul 2025 13:00
last Event
28 Jul 2025 13:10
Ticket TCK-239
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Jul 2025 13:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1100View raw event fields
Event Id
E1100
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-27T13:00:00.040663Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1100
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 27 Jul 2025 14:09
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1101View raw event fields
Event Id
E1101
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-27T14:09:00.040700Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13690.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1101
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 27 Jul 2025 17:57
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1102View raw event fields
Event Id
E1102
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-27T17:57:10.040737Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9654.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1102
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 27 Jul 2025 20:38
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1103View raw event fields
Event Id
E1103
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-27T20:38:04.040774Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8283.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1103
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 27 Jul 2025 22:56
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1104View raw event fields
Event Id
E1104
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-27T22:56:07.040811Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6568.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1104
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 28 Jul 2025 00:45
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1105View raw event fields
Event Id
E1105
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-28T00:45:35.040848Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37376.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1105
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 28 Jul 2025 11:08
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1106View raw event fields
Event Id
E1106
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-28T11:08:31.040885Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1106
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 28 Jul 2025 12:17
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1107View raw event fields
Event Id
E1107
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-28T12:17:31.040922Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1107
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 28 Jul 2025 12:40
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1108View raw event fields
Event Id
E1108
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-28T12:40:31.040959Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1108
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 10
Date / time 28 Jul 2025 13:10
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1109View raw event fields
Event Id
E1109
Ticket Id
TCK-239
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-28T13:10:31.040996Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1109
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
16 Apr 2025 12:00
last Event
16 Apr 2025 23:25
Ticket TCK-240
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Apr 2025 12:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1110View raw event fields
Event Id
E1110
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-16T12:00:00.041033Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1110
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Apr 2025 12:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1111View raw event fields
Event Id
E1111
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-16T12:19:00.041070Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4754.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1111
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Apr 2025 13:38
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1112View raw event fields
Event Id
E1112
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-16T13:38:14.041107Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3163.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1112
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Apr 2025 14:30
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1113View raw event fields
Event Id
E1113
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-16T14:30:57.041144Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13087.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1113
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Apr 2025 18:09
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1114View raw event fields
Event Id
E1114
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-16T18:09:04.041181Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13884.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1114
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Apr 2025 22:00
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1115View raw event fields
Event Id
E1115
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-16T22:00:28.041218Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1115
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 Apr 2025 22:58
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1116View raw event fields
Event Id
E1116
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-16T22:58:28.041255Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1116
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 16 Apr 2025 23:12
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1117View raw event fields
Event Id
E1117
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-16T23:12:28.041292Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1117
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 16 Apr 2025 23:25
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1118View raw event fields
Event Id
E1118
Ticket Id
TCK-240
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-16T23:25:28.041329Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1118
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
28 Aug 2025 09:00
last Event
28 Aug 2025 23:36
Ticket TCK-241
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Aug 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1119View raw event fields
Event Id
E1119
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-28T09:00:00.041366Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1119
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 28 Aug 2025 10:20
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1120View raw event fields
Event Id
E1120
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-28T10:20:00.041403Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4509.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1120
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 28 Aug 2025 11:35
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1121View raw event fields
Event Id
E1121
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-28T11:35:09.041440Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2795.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1121
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 28 Aug 2025 12:21
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E1122View raw event fields
Event Id
E1122
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-28T12:21:44.041477Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10621.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1122
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 28 Aug 2025 15:18
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E1123View raw event fields
Event Id
E1123
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-28T15:18:45.041514Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25116.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1123
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 28 Aug 2025 22:17
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E1124View raw event fields
Event Id
E1124
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-28T22:17:21.041551Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1124
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 28 Aug 2025 23:10
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E1125View raw event fields
Event Id
E1125
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-28T23:10:21.041588Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1125
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 28 Aug 2025 23:24
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1126View raw event fields
Event Id
E1126
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-28T23:24:21.041625Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1126
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 28 Aug 2025 23:36
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1127View raw event fields
Event Id
E1127
Ticket Id
TCK-241
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-28T23:36:21.041662Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1127
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Nomvula Mbeki
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
14 Nov 2025 15:00
last Event
15 Nov 2025 14:13
Ticket TCK-242
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Nov 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1128View raw event fields
Event Id
E1128
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-14T15:00:00.041699Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1128
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 14 Nov 2025 15:20
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1129View raw event fields
Event Id
E1129
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-14T15:20:00.041736Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8483.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1129
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 14 Nov 2025 17:41
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1130View raw event fields
Event Id
E1130
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-14T17:41:23.041773Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8245.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1130
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 14 Nov 2025 19:58
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E1131View raw event fields
Event Id
E1131
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-14T19:58:48.041810Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8694.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1131
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 14 Nov 2025 22:23
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E1132View raw event fields
Event Id
E1132
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-14T22:23:42.041847Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
48577.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1132
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 15 Nov 2025 11:53
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E1133View raw event fields
Event Id
E1133
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-15T11:53:19.041884Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1133
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 15 Nov 2025 13:22
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E1134View raw event fields
Event Id
E1134
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-15T13:22:19.041921Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1134
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 15 Nov 2025 13:52
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1135View raw event fields
Event Id
E1135
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-15T13:52:19.041958Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1135
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 15 Nov 2025 14:13
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1136View raw event fields
Event Id
E1136
Ticket Id
TCK-242
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-15T14:13:19.041995Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1136
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Mark Turner
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
21 Jul 2025 16:00
last Event
23 Jul 2025 23:03
Ticket TCK-243
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jul 2025 16:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1137View raw event fields
Event Id
E1137
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-21T16:00:00.042032Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1137
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 21 Jul 2025 16:12
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1138View raw event fields
Event Id
E1138
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-21T16:12:00.042069Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36924.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1138
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Jul 2025 02:27
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1139View raw event fields
Event Id
E1139
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-22T02:27:24.042106Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46771.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1139
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Jul 2025 15:26
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1140View raw event fields
Event Id
E1140
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-22T15:26:55.042143Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
56877.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1140
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 23 Jul 2025 07:14
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1141View raw event fields
Event Id
E1141
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-23T07:14:52.042180Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
48544.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1141
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 23 Jul 2025 20:43
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1142View raw event fields
Event Id
E1142
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-23T20:43:56.042217Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1142
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 23 Jul 2025 22:07
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1143View raw event fields
Event Id
E1143
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-23T22:07:56.042254Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1143
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 23 Jul 2025 22:46
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1144View raw event fields
Event Id
E1144
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-23T22:46:56.042291Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1144
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 23 Jul 2025 23:03
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1145View raw event fields
Event Id
E1145
Ticket Id
TCK-243
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-23T23:03:56.042328Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1145
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Stefan Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
26 Jul 2025 04:00
last Event
27 Jul 2025 15:06
Ticket TCK-244
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Jul 2025 04:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1146View raw event fields
Event Id
E1146
Ticket Id
TCK-244
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-26T04:00:00.042365Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1146
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Jul 2025 05:14
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1147View raw event fields
Event Id
E1147
Ticket Id
TCK-244
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-26T05:14:00.042402Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36626.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1147
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 Jul 2025 15:24
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1148View raw event fields
Event Id
E1148
Ticket Id
TCK-244
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-26T15:24:26.042439Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
84134.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1148
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Jul 2025 14:46
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1149View raw event fields
Event Id
E1149
Ticket Id
TCK-244
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-27T14:46:40.042476Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1149
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Jul 2025 15:06
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1150View raw event fields
Event Id
E1150
Ticket Id
TCK-244
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-27T15:06:40.042513Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1150
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
14 Jan 2025 13:00
last Event
14 Jan 2025 20:40
Ticket TCK-245
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jan 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1151View raw event fields
Event Id
E1151
Ticket Id
TCK-245
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-14T13:00:00.042550Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1151
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Jan 2025 13:41
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1152View raw event fields
Event Id
E1152
Ticket Id
TCK-245
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-14T13:41:00.042587Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4050.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1152
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Jan 2025 14:48
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1153View raw event fields
Event Id
E1153
Ticket Id
TCK-245
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-14T14:48:30.042624Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3672.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1153
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Jan 2025 15:49
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1154View raw event fields
Event Id
E1154
Ticket Id
TCK-245
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-01-14T15:49:42.042661Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16633.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1154
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Jan 2025 20:26
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1155View raw event fields
Event Id
E1155
Ticket Id
TCK-245
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-14T20:26:55.042698Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1155
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 Jan 2025 20:40
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1156View raw event fields
Event Id
E1156
Ticket Id
TCK-245
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-14T20:40:55.042735Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1156
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Pretorius
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
25 Feb 2025 15:00
last Event
26 Feb 2025 05:08
Ticket TCK-246
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Feb 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1157View raw event fields
Event Id
E1157
Ticket Id
TCK-246
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-25T15:00:00.042772Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1157
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Feb 2025 16:10
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1158View raw event fields
Event Id
E1158
Ticket Id
TCK-246
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-25T16:10:00.042809Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8084.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1158
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Feb 2025 18:24
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1159View raw event fields
Event Id
E1159
Ticket Id
TCK-246
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-25T18:24:44.042846Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10543.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1159
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Feb 2025 21:20
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1160View raw event fields
Event Id
E1160
Ticket Id
TCK-246
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-25T21:20:27.042883Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27125.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1160
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 26 Feb 2025 04:52
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1161View raw event fields
Event Id
E1161
Ticket Id
TCK-246
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-26T04:52:32.042920Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1161
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 26 Feb 2025 05:08
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1162View raw event fields
Event Id
E1162
Ticket Id
TCK-246
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-26T05:08:32.042957Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1162
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Mandla Ndlovu
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
11 Dec 2025 10:00
last Event
11 Dec 2025 18:58
Ticket TCK-247
Client / account: Mandla Ndlovu · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Dec 2025 10:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1163View raw event fields
Event Id
E1163
Ticket Id
TCK-247
Client Id
CLIENT-82
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-11T10:00:00.042994Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1163
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 11 Dec 2025 10:25
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1164View raw event fields
Event Id
E1164
Ticket Id
TCK-247
Client Id
CLIENT-82
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-11T10:25:00.043031Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8623.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1164
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 11 Dec 2025 12:48
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1165View raw event fields
Event Id
E1165
Ticket Id
TCK-247
Client Id
CLIENT-82
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-11T12:48:43.043068Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20877.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1165
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 11 Dec 2025 18:36
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1166View raw event fields
Event Id
E1166
Ticket Id
TCK-247
Client Id
CLIENT-82
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-11T18:36:40.043105Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1166
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 11 Dec 2025 18:58
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1167View raw event fields
Event Id
E1167
Ticket Id
TCK-247
Client Id
CLIENT-82
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-11T18:58:40.043142Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1167
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
07 Jun 2025 05:00
last Event
07 Jun 2025 11:30
Ticket TCK-248
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jun 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1168View raw event fields
Event Id
E1168
Ticket Id
TCK-248
Client Id
CLIENT-26
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-07T05:00:00.043179Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1168
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 07 Jun 2025 05:36
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1169View raw event fields
Event Id
E1169
Ticket Id
TCK-248
Client Id
CLIENT-26
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-07T05:36:00.043216Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9814.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1169
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 07 Jun 2025 08:19
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1170View raw event fields
Event Id
E1170
Ticket Id
TCK-248
Client Id
CLIENT-26
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T08:19:34.043253Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11057.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1170
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 07 Jun 2025 11:23
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1171View raw event fields
Event Id
E1171
Ticket Id
TCK-248
Client Id
CLIENT-26
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T11:23:51.043290Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1171
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 07 Jun 2025 11:30
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1172View raw event fields
Event Id
E1172
Ticket Id
TCK-248
Client Id
CLIENT-26
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T11:30:51.043327Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1172
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
11 Feb 2025 18:00
last Event
12 Feb 2025 01:30
Ticket TCK-249
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Feb 2025 18:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1173View raw event fields
Event Id
E1173
Ticket Id
TCK-249
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-11T18:00:00.043364Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1173
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Feb 2025 18:57
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1174View raw event fields
Event Id
E1174
Ticket Id
TCK-249
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-11T18:57:00.043401Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14241.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1174
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 Feb 2025 22:54
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1175View raw event fields
Event Id
E1175
Ticket Id
TCK-249
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-11T22:54:21.043438Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8077.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1175
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 12 Feb 2025 01:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1176View raw event fields
Event Id
E1176
Ticket Id
TCK-249
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-12T01:08:58.043475Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1176
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 12 Feb 2025 01:30
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1177View raw event fields
Event Id
E1177
Ticket Id
TCK-249
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-12T01:30:58.043512Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1177
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
01 Mar 2025 00:00
last Event
01 Mar 2025 14:13
Ticket TCK-250
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1178View raw event fields
Event Id
E1178
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T00:00:00.043549Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1178
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 01 Mar 2025 01:27
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1179View raw event fields
Event Id
E1179
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T01:27:00.043586Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9240.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1179
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 01 Mar 2025 04:01
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1180View raw event fields
Event Id
E1180
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T04:01:00.043623Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1180
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 01 Mar 2025 05:11
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1181View raw event fields
Event Id
E1181
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-01T05:11:00.043660Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3753.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1181
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 01 Mar 2025 06:13
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1182View raw event fields
Event Id
E1182
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-01T06:13:33.043697Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19230.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1182
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 01 Mar 2025 11:34
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1183View raw event fields
Event Id
E1183
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-01T11:34:03.043734Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6360.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1183
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 01 Mar 2025 13:20
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1184View raw event fields
Event Id
E1184
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-01T13:20:03.043771Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 01 Mar 2025 13:44
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1185View raw event fields
Event Id
E1185
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-01T13:44:03.043808Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 01 Mar 2025 14:13
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1186View raw event fields
Event Id
E1186
Ticket Id
TCK-250
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-01T14:13:03.043845Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
12 Nov 2025 14:00
last Event
13 Nov 2025 04:21
Ticket TCK-251
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Nov 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1187View raw event fields
Event Id
E1187
Ticket Id
TCK-251
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-12T14:00:00.043882Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 12 Nov 2025 14:43
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1188View raw event fields
Event Id
E1188
Ticket Id
TCK-251
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-12T14:43:00.043919Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18071.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 12 Nov 2025 19:44
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1189View raw event fields
Event Id
E1189
Ticket Id
TCK-251
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-12T19:44:11.043956Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4559.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 12 Nov 2025 21:00
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1190View raw event fields
Event Id
E1190
Ticket Id
TCK-251
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-11-12T21:00:10.043993Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25589.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 13 Nov 2025 04:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1191View raw event fields
Event Id
E1191
Ticket Id
TCK-251
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-13T04:06:39.044030Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 13 Nov 2025 04:21
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1192View raw event fields
Event Id
E1192
Ticket Id
TCK-251
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-13T04:21:39.044067Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Susan Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
15 Oct 2025 00:00
last Event
15 Oct 2025 15:42
Ticket TCK-252
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Oct 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1193View raw event fields
Event Id
E1193
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-15T00:00:00.044104Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 15 Oct 2025 01:25
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1194View raw event fields
Event Id
E1194
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-15T01:25:00.044141Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3808.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Oct 2025 02:28
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1195View raw event fields
Event Id
E1195
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-15T02:28:28.044178Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8284.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Oct 2025 04:46
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1196View raw event fields
Event Id
E1196
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-15T04:46:32.044215Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6604.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Oct 2025 06:36
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1197View raw event fields
Event Id
E1197
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-15T06:36:36.044252Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26504.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Oct 2025 13:58
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1198View raw event fields
Event Id
E1198
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-15T13:58:20.044289Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 15 Oct 2025 15:17
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1199View raw event fields
Event Id
E1199
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-15T15:17:20.044326Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 15 Oct 2025 15:33
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1200View raw event fields
Event Id
E1200
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-15T15:33:20.044363Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 15 Oct 2025 15:42
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1201View raw event fields
Event Id
E1201
Ticket Id
TCK-252
Client Id
CLIENT-9
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-15T15:42:20.044400Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Mokoena