View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 501–525 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
14 Nov 2025 12:00
last Event
15 Nov 2025 06:52
Ticket TCK-178
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Nov 2025 12:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E685View raw event fields
Event Id
E685
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-14T12:00:00.025308Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E685
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Nov 2025 13:25
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E686View raw event fields
Event Id
E686
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-14T13:25:00.025345Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8704.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E686
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Nov 2025 15:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E687View raw event fields
Event Id
E687
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-14T15:50:04.025382Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6558.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E687
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 14 Nov 2025 17:39
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E688View raw event fields
Event Id
E688
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-14T17:39:22.025419Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10643.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E688
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Nov 2025 20:36
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E689View raw event fields
Event Id
E689
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-14T20:36:45.025456Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28573.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E689
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Nov 2025 04:32
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E690View raw event fields
Event Id
E690
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-15T04:32:58.025493Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E690
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 15 Nov 2025 06:12
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E691View raw event fields
Event Id
E691
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-15T06:12:58.025530Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E691
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 15 Nov 2025 06:27
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E692View raw event fields
Event Id
E692
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-15T06:27:58.025567Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E692
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 15 Nov 2025 06:52
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E693View raw event fields
Event Id
E693
Ticket Id
TCK-178
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-15T06:52:58.025604Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E693
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Zanele Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
09 Jul 2025 03:00
last Event
09 Jul 2025 13:24
Ticket TCK-179
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jul 2025 03:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E694View raw event fields
Event Id
E694
Ticket Id
TCK-179
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-09T03:00:00.025641Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E694
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 09 Jul 2025 03:44
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E695View raw event fields
Event Id
E695
Ticket Id
TCK-179
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-09T03:44:00.025678Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16912.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E695
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 09 Jul 2025 08:25
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E696View raw event fields
Event Id
E696
Ticket Id
TCK-179
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-09T08:25:52.025715Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16497.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E696
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 09 Jul 2025 13:00
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E697View raw event fields
Event Id
E697
Ticket Id
TCK-179
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-09T13:00:49.025752Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E697
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 09 Jul 2025 13:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E698View raw event fields
Event Id
E698
Ticket Id
TCK-179
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-09T13:24:49.025789Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E698
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Sizwe Ndlovu
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
08 Oct 2025 17:00
last Event
12 Oct 2025 01:44
Ticket TCK-180
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Oct 2025 17:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E699View raw event fields
Event Id
E699
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-08T17:00:00.025826Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E699
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 08 Oct 2025 17:43
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E700View raw event fields
Event Id
E700
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-08T17:43:00.025863Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
53495.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E700
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 09 Oct 2025 08:34
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E701View raw event fields
Event Id
E701
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-09T08:34:35.025900Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
42850.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E701
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 09 Oct 2025 20:28
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E702View raw event fields
Event Id
E702
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-09T20:28:45.025937Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
93149.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E702
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 10 Oct 2025 22:21
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E703View raw event fields
Event Id
E703
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-10T22:21:14.025974Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
90171.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E703
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 11 Oct 2025 23:24
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E704View raw event fields
Event Id
E704
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-11T23:24:05.026011Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E704
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 12 Oct 2025 00:49
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E705View raw event fields
Event Id
E705
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-12T00:49:05.026048Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E705
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 12 Oct 2025 01:22
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E706View raw event fields
Event Id
E706
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-12T01:22:05.026085Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E706
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 12 Oct 2025 01:44
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E707View raw event fields
Event Id
E707
Ticket Id
TCK-180
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-12T01:44:05.026122Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E707
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Thabo Mokoena
Staff person
Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
02 Apr 2025 13:00
last Event
03 Apr 2025 03:25
Ticket TCK-181
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Apr 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E708View raw event fields
Event Id
E708
Ticket Id
TCK-181
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-02T13:00:00.026159Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E708
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 02 Apr 2025 13:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E709View raw event fields
Event Id
E709
Ticket Id
TCK-181
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-02T13:10:00.026196Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17318.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E709
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 02 Apr 2025 17:58
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E710View raw event fields
Event Id
E710
Ticket Id
TCK-181
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-02T17:58:38.026233Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7657.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E710
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 02 Apr 2025 20:06
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E711View raw event fields
Event Id
E711
Ticket Id
TCK-181
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-04-02T20:06:15.026270Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25393.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E711
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 03 Apr 2025 03:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E712View raw event fields
Event Id
E712
Ticket Id
TCK-181
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-03T03:09:28.026307Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E712
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 03 Apr 2025 03:25
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E713View raw event fields
Event Id
E713
Ticket Id
TCK-181
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-03T03:25:28.026344Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E713
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
02 Feb 2025 17:00
last Event
03 Feb 2025 09:31
Ticket TCK-182
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Feb 2025 17:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E714View raw event fields
Event Id
E714
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-02T17:00:00.026381Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E714
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Feb 2025 17:54
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E715View raw event fields
Event Id
E715
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-02T17:54:00.026418Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
950.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E715
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Feb 2025 18:09
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E716View raw event fields
Event Id
E716
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-02T18:09:50.026455Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9282.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E716
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Feb 2025 20:44
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E717View raw event fields
Event Id
E717
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-02T20:44:32.026492Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2774.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E717
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Feb 2025 21:30
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E718View raw event fields
Event Id
E718
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-02T21:30:46.026529Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36725.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E718
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 03 Feb 2025 07:42
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E719View raw event fields
Event Id
E719
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-03T07:42:51.026566Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E719
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 03 Feb 2025 08:36
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E720View raw event fields
Event Id
E720
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-03T08:36:51.026603Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 03 Feb 2025 09:07
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E721View raw event fields
Event Id
E721
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-03T09:07:51.026640Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 03 Feb 2025 09:31
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E722View raw event fields
Event Id
E722
Ticket Id
TCK-182
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-03T09:31:51.026677Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
James Wilson
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
18 Jun 2025 11:00
last Event
18 Jun 2025 18:57
Ticket TCK-183
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jun 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E723View raw event fields
Event Id
E723
Ticket Id
TCK-183
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-18T11:00:00.026714Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 18 Jun 2025 12:17
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E724View raw event fields
Event Id
E724
Ticket Id
TCK-183
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-18T12:17:00.026751Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16950.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 18 Jun 2025 16:59
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E725View raw event fields
Event Id
E725
Ticket Id
TCK-183
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-18T16:59:30.026788Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5509.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 18 Jun 2025 18:31
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E726View raw event fields
Event Id
E726
Ticket Id
TCK-183
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-18T18:31:19.026825Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 18 Jun 2025 18:57
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E727View raw event fields
Event Id
E727
Ticket Id
TCK-183
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-18T18:57:19.026862Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Simon Cooper
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
01 Mar 2025 07:00
last Event
03 Mar 2025 16:56
Ticket TCK-184
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E728View raw event fields
Event Id
E728
Ticket Id
TCK-184
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T07:00:00.026899Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 01 Mar 2025 07:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E729View raw event fields
Event Id
E729
Ticket Id
TCK-184
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T07:19:00.026936Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18019.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 01 Mar 2025 12:19
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E730View raw event fields
Event Id
E730
Ticket Id
TCK-184
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T12:19:19.026973Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37367.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 01 Mar 2025 22:42
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E731View raw event fields
Event Id
E731
Ticket Id
TCK-184
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-03-01T22:42:06.027010Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
150428.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 03 Mar 2025 16:29
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E732View raw event fields
Event Id
E732
Ticket Id
TCK-184
Client Id
CLIENT-23
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-03T16:29:14.027047Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 03 Mar 2025 16:56
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E733View raw event fields
Event Id
E733
Ticket Id
TCK-184
Client Id
CLIENT-23
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-03T16:56:14.027084Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
09 Feb 2025 09:00
last Event
09 Feb 2025 18:52
Ticket TCK-185
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Feb 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E734View raw event fields
Event Id
E734
Ticket Id
TCK-185
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-09T09:00:00.027121Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 09 Feb 2025 10:09
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E735View raw event fields
Event Id
E735
Ticket Id
TCK-185
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-09T10:09:00.027158Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7424.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 09 Feb 2025 12:12
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E736View raw event fields
Event Id
E736
Ticket Id
TCK-185
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-09T12:12:44.027195Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5093.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 09 Feb 2025 13:37
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E737View raw event fields
Event Id
E737
Ticket Id
TCK-185
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-09T13:37:37.027232Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18326.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 09 Feb 2025 18:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E738View raw event fields
Event Id
E738
Ticket Id
TCK-185
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-09T18:43:03.027269Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 09 Feb 2025 18:52
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E739View raw event fields
Event Id
E739
Ticket Id
TCK-185
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-09T18:52:03.027306Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
23 Feb 2025 08:00
last Event
24 Feb 2025 06:22
Ticket TCK-186
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Feb 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E740View raw event fields
Event Id
E740
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-23T08:00:00.027343Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 23 Feb 2025 09:05
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E741View raw event fields
Event Id
E741
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-23T09:05:00.027380Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10512.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 23 Feb 2025 12:00
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E742View raw event fields
Event Id
E742
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-23T12:00:12.027417Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8340.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 23 Feb 2025 14:19
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E743View raw event fields
Event Id
E743
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-23T14:19:12.027454Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13591.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 23 Feb 2025 18:05
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E744View raw event fields
Event Id
E744
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-23T18:05:43.027491Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
7481.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Feb 2025 20:10
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E745View raw event fields
Event Id
E745
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-23T20:10:24.027528Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9908.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 23 Feb 2025 22:55
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E746View raw event fields
Event Id
E746
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-23T22:55:32.027565Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16632.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 24 Feb 2025 03:32
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E747View raw event fields
Event Id
E747
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-24T03:32:44.027602Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 24 Feb 2025 05:38
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E748View raw event fields
Event Id
E748
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-24T05:38:44.027639Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 10
Date / time 24 Feb 2025 06:05
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E749View raw event fields
Event Id
E749
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-24T06:05:44.027676Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 11
Date / time 24 Feb 2025 06:22
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E750View raw event fields
Event Id
E750
Ticket Id
TCK-186
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-24T06:22:44.027713Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Palesa Nkosi
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
30 Mar 2025 06:00
last Event
30 Mar 2025 19:37
Ticket TCK-187
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 30 Mar 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E751View raw event fields
Event Id
E751
Ticket Id
TCK-187
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-30T06:00:00.027750Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 30 Mar 2025 06:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E752View raw event fields
Event Id
E752
Ticket Id
TCK-187
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-30T06:28:00.027787Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11875.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 30 Mar 2025 09:45
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E753View raw event fields
Event Id
E753
Ticket Id
TCK-187
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-30T09:45:55.027824Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33906.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 30 Mar 2025 19:11
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E754View raw event fields
Event Id
E754
Ticket Id
TCK-187
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-30T19:11:01.027861Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 30 Mar 2025 19:37
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E755View raw event fields
Event Id
E755
Ticket Id
TCK-187
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-30T19:37:01.027898Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Mandla Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
28 Oct 2025 23:00
last Event
29 Oct 2025 20:06
Ticket TCK-188
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Oct 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E756View raw event fields
Event Id
E756
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-28T23:00:00.027935Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Oct 2025 23:47
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E757View raw event fields
Event Id
E757
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-28T23:47:00.027972Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5907.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 29 Oct 2025 01:25
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E758View raw event fields
Event Id
E758
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-29T01:25:27.028009Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7105.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 29 Oct 2025 03:23
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E759View raw event fields
Event Id
E759
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-29T03:23:52.028046Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8418.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 29 Oct 2025 05:44
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E760View raw event fields
Event Id
E760
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-29T05:44:10.028083Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
47121.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 29 Oct 2025 18:49
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E761View raw event fields
Event Id
E761
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-29T18:49:31.028120Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 29 Oct 2025 19:19
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E762View raw event fields
Event Id
E762
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-29T19:19:31.028157Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 29 Oct 2025 19:58
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E763View raw event fields
Event Id
E763
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-29T19:58:31.028194Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 29 Oct 2025 20:06
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E764View raw event fields
Event Id
E764
Ticket Id
TCK-188
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-29T20:06:31.028231Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Lindiwe Sithole
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
22 Nov 2025 12:00
last Event
23 Nov 2025 05:39
Ticket TCK-189
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Nov 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E765View raw event fields
Event Id
E765
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-22T12:00:00.028268Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Nov 2025 13:03
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E766View raw event fields
Event Id
E766
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-22T13:03:00.028305Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6882.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Nov 2025 14:57
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E767View raw event fields
Event Id
E767
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-22T14:57:42.028342Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6236.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Nov 2025 16:41
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E768View raw event fields
Event Id
E768
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-22T16:41:38.028379Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7128.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 Nov 2025 18:40
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E769View raw event fields
Event Id
E769
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-22T18:40:26.028416Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31195.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 23 Nov 2025 03:20
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E770View raw event fields
Event Id
E770
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-23T03:20:21.028453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 23 Nov 2025 04:50
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E771View raw event fields
Event Id
E771
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-23T04:50:21.028490Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 23 Nov 2025 05:24
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E772View raw event fields
Event Id
E772
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-23T05:24:21.028527Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 23 Nov 2025 05:39
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E773View raw event fields
Event Id
E773
Ticket Id
TCK-189
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-23T05:39:21.028564Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Venter
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
21 Dec 2025 04:00
last Event
21 Dec 2025 20:52
Ticket TCK-190
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Dec 2025 04:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E774View raw event fields
Event Id
E774
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-21T04:00:00.028601Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Dec 2025 04:45
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E775View raw event fields
Event Id
E775
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-21T04:45:00.028638Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2611.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Dec 2025 05:28
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E776View raw event fields
Event Id
E776
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-21T05:28:31.028675Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4928.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Dec 2025 06:50
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E777View raw event fields
Event Id
E777
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-21T06:50:39.028712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14397.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Dec 2025 10:50
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E778View raw event fields
Event Id
E778
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-21T10:50:36.028749Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28873.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 21 Dec 2025 18:51
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E779View raw event fields
Event Id
E779
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-21T18:51:49.028786Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 21 Dec 2025 20:00
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E780View raw event fields
Event Id
E780
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-21T20:00:49.028823Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 21 Dec 2025 20:37
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E781View raw event fields
Event Id
E781
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-21T20:37:49.028860Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 21 Dec 2025 20:52
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E782View raw event fields
Event Id
E782
Ticket Id
TCK-190
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-21T20:52:49.028897Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Grace Robinson
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
22 Dec 2025 05:00
last Event
22 Dec 2025 07:32
Ticket TCK-191
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Dec 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E783View raw event fields
Event Id
E783
Ticket Id
TCK-191
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-22T05:00:00.028934Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Dec 2025 05:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E784View raw event fields
Event Id
E784
Ticket Id
TCK-191
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-22T05:10:00.028971Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8578.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Dec 2025 07:32
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E785View raw event fields
Event Id
E785
Ticket Id
TCK-191
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-22T07:32:58.029008Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Boniswa Zulu
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
07 Jun 2025 19:00
last Event
08 Jun 2025 08:33
Ticket TCK-192
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jun 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E786View raw event fields
Event Id
E786
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-07T19:00:00.029045Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 07 Jun 2025 19:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E787View raw event fields
Event Id
E787
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-07T19:21:00.029082Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5937.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Jun 2025 20:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E788View raw event fields
Event Id
E788
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T20:59:57.029119Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7286.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Jun 2025 23:01
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E789View raw event fields
Event Id
E789
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-07T23:01:23.029156Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11362.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Jun 2025 02:10
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E790View raw event fields
Event Id
E790
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-08T02:10:45.029193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16906.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 08 Jun 2025 06:52
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E791View raw event fields
Event Id
E791
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-08T06:52:31.029230Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 08 Jun 2025 07:45
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E792View raw event fields
Event Id
E792
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-08T07:45:31.029267Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 08 Jun 2025 08:12
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E793View raw event fields
Event Id
E793
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-08T08:12:31.029304Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 08 Jun 2025 08:33
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E794View raw event fields
Event Id
E794
Ticket Id
TCK-192
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-08T08:33:31.029341Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Simon Bell
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
27 Mar 2025 18:00
last Event
28 Mar 2025 01:08
Ticket TCK-193
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Mar 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E795View raw event fields
Event Id
E795
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-27T18:00:00.029378Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 27 Mar 2025 18:43
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E796View raw event fields
Event Id
E796
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-27T18:43:00.029415Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2297.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 27 Mar 2025 19:21
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E797View raw event fields
Event Id
E797
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-27T19:21:17.029452Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2459.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 27 Mar 2025 20:02
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E798View raw event fields
Event Id
E798
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-03-27T20:02:16.029489Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11656.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 27 Mar 2025 23:16
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E799View raw event fields
Event Id
E799
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-03-27T23:16:32.029526Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5571.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Mar 2025 00:49
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E800View raw event fields
Event Id
E800
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-28T00:49:23.029563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 28 Mar 2025 01:08
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E801View raw event fields
Event Id
E801
Ticket Id
TCK-193
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-28T01:08:23.029600Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Smith
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Strand
First Event
03 Dec 2025 14:00
last Event
03 Dec 2025 17:52
Ticket TCK-194
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Dec 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E802View raw event fields
Event Id
E802
Ticket Id
TCK-194
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-03T14:00:00.029637Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Dec 2025 14:27
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E803View raw event fields
Event Id
E803
Ticket Id
TCK-194
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-03T14:27:00.029674Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2654.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 Dec 2025 15:11
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E804View raw event fields
Event Id
E804
Ticket Id
TCK-194
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-03T15:11:14.029711Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5110.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 Dec 2025 16:36
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E805View raw event fields
Event Id
E805
Ticket Id
TCK-194
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-12-03T16:36:24.029748Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4098.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 Dec 2025 17:44
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E806View raw event fields
Event Id
E806
Ticket Id
TCK-194
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-03T17:44:42.029785Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 03 Dec 2025 17:52
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E807View raw event fields
Event Id
E807
Ticket Id
TCK-194
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-03T17:52:42.029822Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Peter Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
04 Aug 2025 01:00
last Event
04 Aug 2025 12:40
Ticket TCK-195
Client / account: Peter Hughes · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E808View raw event fields
Event Id
E808
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T01:00:00.029859Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Aug 2025 01:59
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E809View raw event fields
Event Id
E809
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T01:59:00.029896Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4941.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 04 Aug 2025 03:21
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E810View raw event fields
Event Id
E810
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-04T03:21:21.029933Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8230.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 04 Aug 2025 05:38
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E811View raw event fields
Event Id
E811
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-04T05:38:31.029970Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7039.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 04 Aug 2025 07:35
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E812View raw event fields
Event Id
E812
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-04T07:35:50.030007Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10935.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 04 Aug 2025 10:38
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E813View raw event fields
Event Id
E813
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-04T10:38:05.030044Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 04 Aug 2025 11:43
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E814View raw event fields
Event Id
E814
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-04T11:43:05.030081Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 04 Aug 2025 12:16
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E815View raw event fields
Event Id
E815
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-04T12:16:05.030118Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 04 Aug 2025 12:40
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E816View raw event fields
Event Id
E816
Ticket Id
TCK-195
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-04T12:40:05.030155Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Venter
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
13 Oct 2025 11:00
last Event
13 Oct 2025 21:21
Ticket TCK-196
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Oct 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E817View raw event fields
Event Id
E817
Ticket Id
TCK-196
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-13T11:00:00.030192Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 13 Oct 2025 11:36
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E818View raw event fields
Event Id
E818
Ticket Id
TCK-196
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-13T11:36:00.030229Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10492.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 13 Oct 2025 14:30
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E819View raw event fields
Event Id
E819
Ticket Id
TCK-196
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-13T14:30:52.030266Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22969.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 13 Oct 2025 20:53
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E820View raw event fields
Event Id
E820
Ticket Id
TCK-196
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-13T20:53:41.030303Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 13 Oct 2025 21:21
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E821View raw event fields
Event Id
E821
Ticket Id
TCK-196
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-13T21:21:41.030340Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Thabo Mokoena
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
25 Jul 2025 02:00
last Event
25 Jul 2025 08:59
Ticket TCK-197
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jul 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E822View raw event fields
Event Id
E822
Ticket Id
TCK-197
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-25T02:00:00.030377Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Jul 2025 03:19
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E823View raw event fields
Event Id
E823
Ticket Id
TCK-197
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-25T03:19:00.030414Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1868.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Jul 2025 03:50
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E824View raw event fields
Event Id
E824
Ticket Id
TCK-197
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-25T03:50:08.030451Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17022.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Jul 2025 08:33
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E825View raw event fields
Event Id
E825
Ticket Id
TCK-197
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-25T08:33:50.030488Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 25 Jul 2025 08:59
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E826View raw event fields
Event Id
E826
Ticket Id
TCK-197
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-25T08:59:50.030525Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Grace Robinson
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
25 Jul 2025 07:00
last Event
25 Jul 2025 18:43
Ticket TCK-198
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jul 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E827View raw event fields
Event Id
E827
Ticket Id
TCK-198
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-25T07:00:00.030562Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Jul 2025 07:38
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E828View raw event fields
Event Id
E828
Ticket Id
TCK-198
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-25T07:38:00.030599Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6823.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Jul 2025 09:31
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E829View raw event fields
Event Id
E829
Ticket Id
TCK-198
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-25T09:31:43.030636Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9046.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Jul 2025 12:02
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E830View raw event fields
Event Id
E830
Ticket Id
TCK-198
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-25T12:02:29.030673Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23409.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 25 Jul 2025 18:32
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E831View raw event fields
Event Id
E831
Ticket Id
TCK-198
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-25T18:32:38.030710Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E831
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Jul 2025 18:43
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E832View raw event fields
Event Id
E832
Ticket Id
TCK-198
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-25T18:43:38.030747Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E832
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
15 May 2025 14:00
last Event
16 May 2025 01:44
Ticket TCK-199
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 May 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E833View raw event fields
Event Id
E833
Ticket Id
TCK-199
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-15T14:00:00.030784Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E833
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 15 May 2025 15:11
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E834View raw event fields
Event Id
E834
Ticket Id
TCK-199
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-15T15:11:00.030821Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12149.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E834
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 15 May 2025 18:33
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E835View raw event fields
Event Id
E835
Ticket Id
TCK-199
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-15T18:33:29.030858Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3387.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E835
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 15 May 2025 19:29
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E836View raw event fields
Event Id
E836
Ticket Id
TCK-199
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-05-15T19:29:56.030895Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21038.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E836
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 May 2025 01:20
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E837View raw event fields
Event Id
E837
Ticket Id
TCK-199
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-16T01:20:34.030932Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E837
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 16 May 2025 01:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E838View raw event fields
Event Id
E838
Ticket Id
TCK-199
Client Id
CLIENT-56
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-16T01:44:34.030969Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E838
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Joubert
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
19 Oct 2025 09:00
last Event
19 Oct 2025 20:10
Ticket TCK-200
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Oct 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E839View raw event fields
Event Id
E839
Ticket Id
TCK-200
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-19T09:00:00.031006Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E839
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Oct 2025 09:55
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E840View raw event fields
Event Id
E840
Ticket Id
TCK-200
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-19T09:55:00.031043Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9265.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E840
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Oct 2025 12:29
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E841View raw event fields
Event Id
E841
Ticket Id
TCK-200
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-19T12:29:25.031080Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6062.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E841
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Oct 2025 14:10
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E842View raw event fields
Event Id
E842
Ticket Id
TCK-200
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-19T14:10:27.031117Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20312.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E842
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Oct 2025 19:48
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E843View raw event fields
Event Id
E843
Ticket Id
TCK-200
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-19T19:48:59.031154Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E843
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 19 Oct 2025 20:10
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E844View raw event fields
Event Id
E844
Ticket Id
TCK-200
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-19T20:10:59.031191Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E844
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Grace Robinson
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
17 Jan 2025 20:00
last Event
18 Jan 2025 21:21
Ticket TCK-201
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Jan 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E845View raw event fields
Event Id
E845
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-17T20:00:00.031228Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E845
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 17 Jan 2025 20:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E846View raw event fields
Event Id
E846
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-17T20:22:00.031265Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2157.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E846
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 17 Jan 2025 20:57
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E847View raw event fields
Event Id
E847
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-17T20:57:57.031302Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5199.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E847
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 17 Jan 2025 22:24
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E848View raw event fields
Event Id
E848
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-01-17T22:24:36.031339Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13957.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E848
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 18 Jan 2025 02:17
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E849View raw event fields
Event Id
E849
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-01-18T02:17:13.031376Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5387.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E849
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 18 Jan 2025 03:47
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E850View raw event fields
Event Id
E850
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-18T03:47:00.031413Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14250.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E850
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 18 Jan 2025 07:44
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E851View raw event fields
Event Id
E851
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-18T07:44:30.031450Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
40389.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E851
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 18 Jan 2025 18:57
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E852View raw event fields
Event Id
E852
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-18T18:57:39.031487Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5700.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E852
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 18 Jan 2025 20:32
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E853View raw event fields
Event Id
E853
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-18T20:32:39.031524Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E853
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 10
Date / time 18 Jan 2025 21:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E854View raw event fields
Event Id
E854
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-18T21:06:39.031561Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E854
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 11
Date / time 18 Jan 2025 21:21
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E855View raw event fields
Event Id
E855
Ticket Id
TCK-201
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-18T21:21:39.031598Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E855
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Mark Turner
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
01 Jul 2025 02:00
last Event
01 Jul 2025 13:25
Ticket TCK-202
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Jul 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E856View raw event fields
Event Id
E856
Ticket Id
TCK-202
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-01T02:00:00.031635Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E856
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Jul 2025 03:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E857View raw event fields
Event Id
E857
Ticket Id
TCK-202
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-01T03:13:00.031672Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11980.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E857
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Jul 2025 06:32
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E858View raw event fields
Event Id
E858
Ticket Id
TCK-202
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-01T06:32:40.031709Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23217.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E858
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Jul 2025 12:59
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E859View raw event fields
Event Id
E859
Ticket Id
TCK-202
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-01T12:59:37.031746Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E859
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 Jul 2025 13:25
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E860View raw event fields
Event Id
E860
Ticket Id
TCK-202
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-01T13:25:37.031783Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E860
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe