View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 476–500 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Kate Smith
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
23 Feb 2025 02:00
last Event
23 Feb 2025 14:24
Ticket TCK-1472
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Feb 2025 02:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9708View raw event fields
Event Id
E9708
Ticket Id
TCK-1472
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-23T02:00:00.359159Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9708
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 23 Feb 2025 03:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9709View raw event fields
Event Id
E9709
Ticket Id
TCK-1472
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-23T03:16:00.359196Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12853.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9709
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Feb 2025 06:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9710View raw event fields
Event Id
E9710
Ticket Id
TCK-1472
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-23T06:50:13.359233Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26962.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9710
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 23 Feb 2025 14:19
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9711View raw event fields
Event Id
E9711
Ticket Id
TCK-1472
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-23T14:19:35.359270Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9711
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Feb 2025 14:24
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9712View raw event fields
Event Id
E9712
Ticket Id
TCK-1472
Client Id
CLIENT-19
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-23T14:24:35.359307Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9712
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
01 Aug 2025 03:00
last Event
01 Aug 2025 19:43
Ticket TCK-1473
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Aug 2025 03:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9713View raw event fields
Event Id
E9713
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-01T03:00:00.359344Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9713
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 01 Aug 2025 03:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9714View raw event fields
Event Id
E9714
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-01T03:21:00.359381Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5054.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9714
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 01 Aug 2025 04:45
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9715View raw event fields
Event Id
E9715
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-01T04:45:14.359418Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6368.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9715
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 01 Aug 2025 06:31
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9716View raw event fields
Event Id
E9716
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-01T06:31:22.359455Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11738.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9716
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 01 Aug 2025 09:47
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9717View raw event fields
Event Id
E9717
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-01T09:47:00.359492Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28999.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9717
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 01 Aug 2025 17:50
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9718View raw event fields
Event Id
E9718
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-01T17:50:19.359529Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9718
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 01 Aug 2025 18:46
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9719View raw event fields
Event Id
E9719
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-01T18:46:19.359566Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9719
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 01 Aug 2025 19:23
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9720View raw event fields
Event Id
E9720
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-01T19:23:19.359603Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 01 Aug 2025 19:43
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9721View raw event fields
Event Id
E9721
Ticket Id
TCK-1473
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-01T19:43:19.359640Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Joubert
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
12 Dec 2025 12:00
last Event
12 Dec 2025 18:23
Ticket TCK-1474
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Dec 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9722View raw event fields
Event Id
E9722
Ticket Id
TCK-1474
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-12T12:00:00.359677Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 12 Dec 2025 13:25
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9723View raw event fields
Event Id
E9723
Ticket Id
TCK-1474
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-12T13:25:00.359714Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1366.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 12 Dec 2025 13:47
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9724View raw event fields
Event Id
E9724
Ticket Id
TCK-1474
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-12T13:47:46.359751Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15034.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 12 Dec 2025 17:58
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9725View raw event fields
Event Id
E9725
Ticket Id
TCK-1474
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-12T17:58:20.359788Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 12 Dec 2025 18:23
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9726View raw event fields
Event Id
E9726
Ticket Id
TCK-1474
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-12T18:23:20.359825Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Thabo Mokoena
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
09 Jan 2025 05:00
last Event
09 Jan 2025 14:00
Ticket TCK-1475
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jan 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9727View raw event fields
Event Id
E9727
Ticket Id
TCK-1475
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-09T05:00:00.359862Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Jan 2025 05:16
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9728View raw event fields
Event Id
E9728
Ticket Id
TCK-1475
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-09T05:16:00.359899Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8377.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Jan 2025 07:35
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9729View raw event fields
Event Id
E9729
Ticket Id
TCK-1475
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-09T07:35:37.359936Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21842.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 Jan 2025 13:39
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9730View raw event fields
Event Id
E9730
Ticket Id
TCK-1475
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-09T13:39:39.359973Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 Jan 2025 14:00
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9731View raw event fields
Event Id
E9731
Ticket Id
TCK-1475
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-09T14:00:39.360010Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Smith
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
10 Aug 2025 23:00
last Event
11 Aug 2025 07:54
Ticket TCK-1476
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Aug 2025 23:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9732View raw event fields
Event Id
E9732
Ticket Id
TCK-1476
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-10T23:00:00.360047Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 11 Aug 2025 00:29
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9733View raw event fields
Event Id
E9733
Ticket Id
TCK-1476
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-11T00:29:00.360084Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14810.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 11 Aug 2025 04:35
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9734View raw event fields
Event Id
E9734
Ticket Id
TCK-1476
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-11T04:35:50.360121Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10599.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 11 Aug 2025 07:32
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9735View raw event fields
Event Id
E9735
Ticket Id
TCK-1476
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-11T07:32:29.360158Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 11 Aug 2025 07:54
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9736View raw event fields
Event Id
E9736
Ticket Id
TCK-1476
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-11T07:54:29.360195Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Paul Bell
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
28 Sep 2025 04:00
last Event
28 Sep 2025 19:30
Ticket TCK-1477
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Sep 2025 04:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9737View raw event fields
Event Id
E9737
Ticket Id
TCK-1477
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-28T04:00:00.360232Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Sep 2025 05:01
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9738View raw event fields
Event Id
E9738
Ticket Id
TCK-1477
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-28T05:01:00.360269Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13891.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Sep 2025 08:52
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9739View raw event fields
Event Id
E9739
Ticket Id
TCK-1477
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-28T08:52:31.360306Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37489.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 28 Sep 2025 19:17
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9740View raw event fields
Event Id
E9740
Ticket Id
TCK-1477
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-28T19:17:20.360343Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 28 Sep 2025 19:30
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9741View raw event fields
Event Id
E9741
Ticket Id
TCK-1477
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-28T19:30:20.360380Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
13 Sep 2025 01:00
last Event
13 Sep 2025 14:36
Ticket TCK-1478
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Sep 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9742View raw event fields
Event Id
E9742
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-13T01:00:00.360417Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Sep 2025 01:25
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9743View raw event fields
Event Id
E9743
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-13T01:25:00.360454Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2322.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Sep 2025 02:03
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9744View raw event fields
Event Id
E9744
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-13T02:03:42.360491Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6105.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Sep 2025 03:45
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9745View raw event fields
Event Id
E9745
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-13T03:45:27.360528Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11306.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Sep 2025 06:53
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9746View raw event fields
Event Id
E9746
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-13T06:53:53.360565Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21063.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 13 Sep 2025 12:44
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9747View raw event fields
Event Id
E9747
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-13T12:44:56.360602Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 13 Sep 2025 13:58
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9748View raw event fields
Event Id
E9748
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-13T13:58:56.360639Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 13 Sep 2025 14:30
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9749View raw event fields
Event Id
E9749
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-13T14:30:56.360676Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 13 Sep 2025 14:36
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9750View raw event fields
Event Id
E9750
Ticket Id
TCK-1478
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-13T14:36:56.360713Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Mokoena
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
03 Nov 2025 18:00
last Event
05 Nov 2025 19:43
Ticket TCK-1479
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Nov 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9751View raw event fields
Event Id
E9751
Ticket Id
TCK-1479
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-03T18:00:00.360750Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Nov 2025 19:16
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9752View raw event fields
Event Id
E9752
Ticket Id
TCK-1479
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-03T19:16:00.360787Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
67323.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Nov 2025 13:58
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9753View raw event fields
Event Id
E9753
Ticket Id
TCK-1479
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-04T13:58:03.360824Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
105913.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 05 Nov 2025 19:23
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9754View raw event fields
Event Id
E9754
Ticket Id
TCK-1479
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-05T19:23:16.360861Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 05 Nov 2025 19:43
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9755View raw event fields
Event Id
E9755
Ticket Id
TCK-1479
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-05T19:43:16.360898Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
06 Aug 2025 20:00
last Event
07 Aug 2025 10:13
Ticket TCK-1480
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Aug 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9756View raw event fields
Event Id
E9756
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-06T20:00:00.360935Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 06 Aug 2025 20:05
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9757View raw event fields
Event Id
E9757
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-06T20:05:00.360972Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1156.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 06 Aug 2025 20:24
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9758View raw event fields
Event Id
E9758
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-06T20:24:16.361009Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9129.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 06 Aug 2025 22:56
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E9759View raw event fields
Event Id
E9759
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-06T22:56:25.361046Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5758.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 07 Aug 2025 00:32
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E9760View raw event fields
Event Id
E9760
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-07T00:32:23.361083Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28647.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 07 Aug 2025 08:29
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E9761View raw event fields
Event Id
E9761
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-07T08:29:50.361120Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 07 Aug 2025 09:39
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E9762View raw event fields
Event Id
E9762
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-07T09:39:50.361157Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 07 Aug 2025 09:59
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9763View raw event fields
Event Id
E9763
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-07T09:59:50.361194Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 07 Aug 2025 10:13
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9764View raw event fields
Event Id
E9764
Ticket Id
TCK-1480
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-07T10:13:50.361231Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
25 Aug 2025 17:00
last Event
26 Aug 2025 04:14
Ticket TCK-1481
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Aug 2025 17:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9765View raw event fields
Event Id
E9765
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-25T17:00:00.361268Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 25 Aug 2025 18:10
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9766View raw event fields
Event Id
E9766
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-25T18:10:00.361305Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1676.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 25 Aug 2025 18:37
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9767View raw event fields
Event Id
E9767
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-25T18:37:56.361342Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2055.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 25 Aug 2025 19:12
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E9768View raw event fields
Event Id
E9768
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-25T19:12:11.361379Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6042.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 25 Aug 2025 20:52
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E9769View raw event fields
Event Id
E9769
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-25T20:52:53.361416Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18033.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 26 Aug 2025 01:53
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E9770View raw event fields
Event Id
E9770
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-26T01:53:26.361453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 26 Aug 2025 03:32
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E9771View raw event fields
Event Id
E9771
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-26T03:32:26.361490Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 26 Aug 2025 04:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9772View raw event fields
Event Id
E9772
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-26T04:06:26.361527Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 26 Aug 2025 04:14
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9773View raw event fields
Event Id
E9773
Ticket Id
TCK-1481
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-26T04:14:26.361564Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
05 Jun 2025 02:00
last Event
05 Jun 2025 14:53
Ticket TCK-1482
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Jun 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9774View raw event fields
Event Id
E9774
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-05T02:00:00.361601Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 05 Jun 2025 03:14
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9775View raw event fields
Event Id
E9775
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-05T03:14:00.361638Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5136.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 05 Jun 2025 04:39
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9776View raw event fields
Event Id
E9776
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-05T04:39:36.361675Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2341.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 05 Jun 2025 05:18
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9777View raw event fields
Event Id
E9777
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-05T05:18:37.361712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9246.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 05 Jun 2025 07:52
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9778View raw event fields
Event Id
E9778
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-05T07:52:43.361749Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17864.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 05 Jun 2025 12:50
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9779View raw event fields
Event Id
E9779
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-05T12:50:27.361786Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 05 Jun 2025 14:08
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9780View raw event fields
Event Id
E9780
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-05T14:08:27.361823Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 05 Jun 2025 14:37
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9781View raw event fields
Event Id
E9781
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-05T14:37:27.361860Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 05 Jun 2025 14:53
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9782View raw event fields
Event Id
E9782
Ticket Id
TCK-1482
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-05T14:53:27.361897Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
18 Jan 2025 00:00
last Event
22 Jan 2025 10:25
Ticket TCK-1483
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jan 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9783View raw event fields
Event Id
E9783
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-18T00:00:00.361934Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 18 Jan 2025 01:06
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9784View raw event fields
Event Id
E9784
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-18T01:06:00.361971Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20364.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 18 Jan 2025 06:45
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9785View raw event fields
Event Id
E9785
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-18T06:45:24.362008Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
75711.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 19 Jan 2025 03:47
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E9786View raw event fields
Event Id
E9786
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-19T03:47:15.362045Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
100484.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 20 Jan 2025 07:41
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E9787View raw event fields
Event Id
E9787
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-20T07:41:59.362082Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
176095.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 22 Jan 2025 08:36
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E9788View raw event fields
Event Id
E9788
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-22T08:36:54.362119Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 22 Jan 2025 09:48
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E9789View raw event fields
Event Id
E9789
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-22T09:48:54.362156Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 22 Jan 2025 10:14
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9790View raw event fields
Event Id
E9790
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-22T10:14:54.362193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 22 Jan 2025 10:25
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9791View raw event fields
Event Id
E9791
Ticket Id
TCK-1483
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-22T10:25:54.362230Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Lwazi Sithole
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
15 Sep 2025 06:00
last Event
16 Sep 2025 03:56
Ticket TCK-165
Client / account: Lwazi Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Sep 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E587View raw event fields
Event Id
E587
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-15T06:00:00.021682Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 15 Sep 2025 06:20
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E588View raw event fields
Event Id
E588
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-15T06:20:00.021719Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8132.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 15 Sep 2025 08:35
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E589View raw event fields
Event Id
E589
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-15T08:35:32.021756Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8458.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 15 Sep 2025 10:56
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E590View raw event fields
Event Id
E590
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-15T10:56:30.021793Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9647.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 15 Sep 2025 13:37
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E591View raw event fields
Event Id
E591
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-15T13:37:17.021830Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
47698.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 16 Sep 2025 02:52
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E592View raw event fields
Event Id
E592
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-16T02:52:15.021867Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 16 Sep 2025 03:29
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E593View raw event fields
Event Id
E593
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-16T03:29:15.021904Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E593
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 16 Sep 2025 03:41
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E594View raw event fields
Event Id
E594
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-16T03:41:15.021941Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E594
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 16 Sep 2025 03:56
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E595View raw event fields
Event Id
E595
Ticket Id
TCK-165
Client Id
CLIENT-69
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-16T03:56:15.021978Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E595
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lwazi Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Willem Nel
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
08 Nov 2025 21:00
last Event
09 Nov 2025 02:03
Ticket TCK-166
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Nov 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E596View raw event fields
Event Id
E596
Ticket Id
TCK-166
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-08T21:00:00.022015Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E596
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 08 Nov 2025 22:26
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E597View raw event fields
Event Id
E597
Ticket Id
TCK-166
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-08T22:26:00.022052Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7604.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E597
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 09 Nov 2025 00:32
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E598View raw event fields
Event Id
E598
Ticket Id
TCK-166
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-09T00:32:44.022089Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4870.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E598
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 09 Nov 2025 01:53
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E599View raw event fields
Event Id
E599
Ticket Id
TCK-166
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-09T01:53:54.022126Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E599
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 09 Nov 2025 02:03
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E600View raw event fields
Event Id
E600
Ticket Id
TCK-166
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-09T02:03:54.022163Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E600
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
14 Feb 2025 11:00
last Event
15 Feb 2025 00:29
Ticket TCK-167
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Feb 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E601View raw event fields
Event Id
E601
Ticket Id
TCK-167
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-14T11:00:00.022200Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E601
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 14 Feb 2025 11:45
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E602View raw event fields
Event Id
E602
Ticket Id
TCK-167
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-14T11:45:00.022237Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8916.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E602
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 14 Feb 2025 14:13
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E603View raw event fields
Event Id
E603
Ticket Id
TCK-167
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-14T14:13:36.022274Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6357.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E603
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 14 Feb 2025 15:59
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E604View raw event fields
Event Id
E604
Ticket Id
TCK-167
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-14T15:59:33.022311Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29624.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E604
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 15 Feb 2025 00:13
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E605View raw event fields
Event Id
E605
Ticket Id
TCK-167
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-15T00:13:17.022348Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E605
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 15 Feb 2025 00:29
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E606View raw event fields
Event Id
E606
Ticket Id
TCK-167
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-15T00:29:17.022385Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E606
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Ayanda Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
28 Oct 2025 23:00
last Event
30 Oct 2025 00:07
Ticket TCK-168
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Oct 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E607View raw event fields
Event Id
E607
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-28T23:00:00.022422Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E607
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 28 Oct 2025 23:12
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E608View raw event fields
Event Id
E608
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-28T23:12:00.022459Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
804.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E608
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 28 Oct 2025 23:25
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E609View raw event fields
Event Id
E609
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-28T23:25:24.022496Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10368.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E609
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 29 Oct 2025 02:18
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E610View raw event fields
Event Id
E610
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-29T02:18:12.022533Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14385.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E610
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 29 Oct 2025 06:17
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E611View raw event fields
Event Id
E611
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-29T06:17:57.022570Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
56468.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E611
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 29 Oct 2025 21:59
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E612View raw event fields
Event Id
E612
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-29T21:59:05.022607Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E612
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 29 Oct 2025 23:13
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E613View raw event fields
Event Id
E613
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-29T23:13:05.022644Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E613
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 29 Oct 2025 23:46
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E614View raw event fields
Event Id
E614
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-29T23:46:05.022681Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E614
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 30 Oct 2025 00:07
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E615View raw event fields
Event Id
E615
Ticket Id
TCK-168
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-30T00:07:05.022718Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E615
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
08 May 2025 19:00
last Event
13 May 2025 08:04
Ticket TCK-169
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 May 2025 19:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E616View raw event fields
Event Id
E616
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-08T19:00:00.022755Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E616
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 08 May 2025 20:24
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E617View raw event fields
Event Id
E617
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-08T20:24:00.022792Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12405.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E617
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 May 2025 23:50
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E618View raw event fields
Event Id
E618
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-08T23:50:45.022829Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23665.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E618
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 May 2025 06:25
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E619View raw event fields
Event Id
E619
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-09T06:25:10.022866Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
92457.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E619
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 May 2025 08:06
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E620View raw event fields
Event Id
E620
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-10T08:06:07.022903Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
250110.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E620
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 May 2025 05:34
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E621View raw event fields
Event Id
E621
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-13T05:34:37.022940Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E621
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 13 May 2025 07:15
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E622View raw event fields
Event Id
E622
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-13T07:15:37.022977Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E622
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 13 May 2025 07:55
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E623View raw event fields
Event Id
E623
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-13T07:55:37.023014Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E623
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 13 May 2025 08:04
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E624View raw event fields
Event Id
E624
Ticket Id
TCK-169
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-13T08:04:37.023051Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E624
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Thabo Mokoena
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
21 Mar 2025 15:00
last Event
22 Mar 2025 02:24
Ticket TCK-170
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Mar 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E625View raw event fields
Event Id
E625
Ticket Id
TCK-170
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-21T15:00:00.023088Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E625
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 21 Mar 2025 16:15
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E626View raw event fields
Event Id
E626
Ticket Id
TCK-170
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-21T16:15:00.023125Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12802.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E626
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 21 Mar 2025 19:48
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E627View raw event fields
Event Id
E627
Ticket Id
TCK-170
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-21T19:48:22.023162Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9441.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E627
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 21 Mar 2025 22:25
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E628View raw event fields
Event Id
E628
Ticket Id
TCK-170
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-03-21T22:25:43.023199Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13792.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E628
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 Mar 2025 02:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E629View raw event fields
Event Id
E629
Ticket Id
TCK-170
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-22T02:15:35.023236Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E629
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 22 Mar 2025 02:24
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E630View raw event fields
Event Id
E630
Ticket Id
TCK-170
Client Id
CLIENT-37
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-22T02:24:35.023273Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E630
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
07 Jun 2025 12:00
last Event
08 Jun 2025 02:10
Ticket TCK-171
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jun 2025 12:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E631View raw event fields
Event Id
E631
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-07T12:00:00.023310Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E631
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 07 Jun 2025 12:11
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E632View raw event fields
Event Id
E632
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-07T12:11:00.023347Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2925.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E632
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Jun 2025 12:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E633View raw event fields
Event Id
E633
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T12:59:45.023384Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3637.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E633
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Jun 2025 14:00
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E634View raw event fields
Event Id
E634
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-07T14:00:22.023421Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3571.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E634
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Jun 2025 14:59
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E635View raw event fields
Event Id
E635
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-07T14:59:53.023458Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32373.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E635
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 07 Jun 2025 23:59
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E636View raw event fields
Event Id
E636
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-07T23:59:26.023495Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E636
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 08 Jun 2025 01:38
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E637View raw event fields
Event Id
E637
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-08T01:38:26.023532Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E637
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 08 Jun 2025 01:54
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E638View raw event fields
Event Id
E638
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-08T01:54:26.023569Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E638
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 08 Jun 2025 02:10
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E639View raw event fields
Event Id
E639
Ticket Id
TCK-171
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-08T02:10:26.023606Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E639
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Kate Taylor
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
04 Sep 2025 14:00
last Event
04 Sep 2025 20:59
Ticket TCK-172
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Sep 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E640View raw event fields
Event Id
E640
Ticket Id
TCK-172
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-04T14:00:00.023643Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E640
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 04 Sep 2025 14:15
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E641View raw event fields
Event Id
E641
Ticket Id
TCK-172
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-04T14:15:00.023680Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8530.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E641
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 04 Sep 2025 16:37
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E642View raw event fields
Event Id
E642
Ticket Id
TCK-172
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-04T16:37:10.023717Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14887.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E642
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 04 Sep 2025 20:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E643View raw event fields
Event Id
E643
Ticket Id
TCK-172
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-04T20:45:17.023754Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E643
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 04 Sep 2025 20:59
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E644View raw event fields
Event Id
E644
Ticket Id
TCK-172
Client Id
CLIENT-52
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-04T20:59:17.023791Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E644
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Venter
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
03 Jul 2025 05:00
last Event
03 Jul 2025 18:14
Ticket TCK-173
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jul 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E645View raw event fields
Event Id
E645
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-03T05:00:00.023828Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E645
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 03 Jul 2025 05:58
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E646View raw event fields
Event Id
E646
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-03T05:58:00.023865Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8683.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E646
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 03 Jul 2025 08:22
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E647View raw event fields
Event Id
E647
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-03T08:22:43.023902Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7165.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E647
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 03 Jul 2025 10:22
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E648View raw event fields
Event Id
E648
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-03T10:22:08.023939Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9732.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E648
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 03 Jul 2025 13:04
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E649View raw event fields
Event Id
E649
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-03T13:04:20.023976Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12768.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E649
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 03 Jul 2025 16:37
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E650View raw event fields
Event Id
E650
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-03T16:37:08.024013Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E650
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 03 Jul 2025 17:39
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E651View raw event fields
Event Id
E651
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-03T17:39:08.024050Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E651
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 03 Jul 2025 18:08
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E652View raw event fields
Event Id
E652
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-03T18:08:08.024087Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E652
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 03 Jul 2025 18:14
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E653View raw event fields
Event Id
E653
Ticket Id
TCK-173
Client Id
CLIENT-34
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-03T18:14:08.024124Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E653
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
James Wilson
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
13 Apr 2025 22:00
last Event
14 Apr 2025 05:18
Ticket TCK-174
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Apr 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E654View raw event fields
Event Id
E654
Ticket Id
TCK-174
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-13T22:00:00.024161Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E654
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Apr 2025 22:51
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E655View raw event fields
Event Id
E655
Ticket Id
TCK-174
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-13T22:51:00.024198Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11830.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E655
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 14 Apr 2025 02:08
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E656View raw event fields
Event Id
E656
Ticket Id
TCK-174
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-14T02:08:10.024235Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2863.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E656
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 14 Apr 2025 02:55
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E657View raw event fields
Event Id
E657
Ticket Id
TCK-174
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-04-14T02:55:53.024272Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8092.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E657
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 Apr 2025 05:10
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E658View raw event fields
Event Id
E658
Ticket Id
TCK-174
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-14T05:10:45.024309Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E658
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 Apr 2025 05:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E659View raw event fields
Event Id
E659
Ticket Id
TCK-174
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-14T05:18:45.024346Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E659
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Johan Nel
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
12 Dec 2025 19:00
last Event
13 Dec 2025 09:53
Ticket TCK-175
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Dec 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E660View raw event fields
Event Id
E660
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-12T19:00:00.024383Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E660
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 12 Dec 2025 20:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E661View raw event fields
Event Id
E661
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-12T20:16:00.024420Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6693.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E661
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 12 Dec 2025 22:07
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E662View raw event fields
Event Id
E662
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-12T22:07:33.024457Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7696.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E662
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Dec 2025 00:15
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E663View raw event fields
Event Id
E663
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-13T00:15:49.024494Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2092.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E663
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Dec 2025 00:50
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E664View raw event fields
Event Id
E664
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-13T00:50:41.024531Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24903.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E664
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 13 Dec 2025 07:45
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E665View raw event fields
Event Id
E665
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-13T07:45:44.024568Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E665
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 13 Dec 2025 09:07
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E666View raw event fields
Event Id
E666
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-13T09:07:44.024605Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E666
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 13 Dec 2025 09:23
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E667View raw event fields
Event Id
E667
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-13T09:23:44.024642Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E667
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 13 Dec 2025 09:53
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E668View raw event fields
Event Id
E668
Ticket Id
TCK-175
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-13T09:53:44.024679Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E668
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Baker
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
25 Feb 2025 01:00
last Event
25 Feb 2025 12:58
Ticket TCK-176
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Feb 2025 01:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E669View raw event fields
Event Id
E669
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-25T01:00:00.024716Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E669
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 25 Feb 2025 01:55
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E670View raw event fields
Event Id
E670
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-25T01:55:00.024753Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1302.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E670
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 25 Feb 2025 02:16
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E671View raw event fields
Event Id
E671
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-25T02:16:42.024790Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2756.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E671
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 25 Feb 2025 03:02
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E672View raw event fields
Event Id
E672
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-25T03:02:38.024827Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12483.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E672
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 25 Feb 2025 06:30
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E673View raw event fields
Event Id
E673
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-25T06:30:41.024864Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16457.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E673
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 25 Feb 2025 11:04
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E674View raw event fields
Event Id
E674
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-25T11:04:58.024901Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5640.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E674
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 25 Feb 2025 12:38
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E675View raw event fields
Event Id
E675
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-25T12:38:58.024938Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E675
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 25 Feb 2025 12:48
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E676View raw event fields
Event Id
E676
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-25T12:48:58.024975Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E676
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 25 Feb 2025 12:58
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E677View raw event fields
Event Id
E677
Ticket Id
TCK-176
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-25T12:58:58.025012Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E677
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
17 Apr 2025 07:00
last Event
17 Apr 2025 22:35
Ticket TCK-177
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Apr 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E678View raw event fields
Event Id
E678
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-17T07:00:00.025049Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E678
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 17 Apr 2025 08:22
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E679View raw event fields
Event Id
E679
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-17T08:22:00.025086Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10732.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E679
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 17 Apr 2025 11:20
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E680View raw event fields
Event Id
E680
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-17T11:20:52.025123Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9828.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E680
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 17 Apr 2025 14:04
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E681View raw event fields
Event Id
E681
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-04-17T14:04:40.025160Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2095.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E681
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 17 Apr 2025 14:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E682View raw event fields
Event Id
E682
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-17T14:39:35.025197Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
27064.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E682
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 17 Apr 2025 22:10
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E683View raw event fields
Event Id
E683
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-17T22:10:39.025234Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E683
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 17 Apr 2025 22:35
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E684View raw event fields
Event Id
E684
Ticket Id
TCK-177
Client Id
CLIENT-51
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-17T22:35:39.025271Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E684
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu