View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 301–325 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
20 Jan 2025 23:00
last Event
21 Jan 2025 05:38
Ticket TCK-1297
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Jan 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8483View raw event fields
Event Id
E8483
Ticket Id
TCK-1297
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-20T23:00:00.313834Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8483
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 20 Jan 2025 23:54
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8484View raw event fields
Event Id
E8484
Ticket Id
TCK-1297
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-20T23:54:00.313871Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4645.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8484
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 21 Jan 2025 01:11
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8485View raw event fields
Event Id
E8485
Ticket Id
TCK-1297
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-21T01:11:25.313908Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15637.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8485
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 21 Jan 2025 05:32
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8486View raw event fields
Event Id
E8486
Ticket Id
TCK-1297
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-21T05:32:02.313945Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8486
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 21 Jan 2025 05:38
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8487View raw event fields
Event Id
E8487
Ticket Id
TCK-1297
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-21T05:38:02.313982Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8487
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Lindiwe Sithole
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
17 Aug 2025 00:00
last Event
17 Aug 2025 13:50
Ticket TCK-1298
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Aug 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8488View raw event fields
Event Id
E8488
Ticket Id
TCK-1298
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-17T00:00:00.314019Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8488
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Aug 2025 00:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8489View raw event fields
Event Id
E8489
Ticket Id
TCK-1298
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-17T00:28:00.314056Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17565.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8489
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Aug 2025 05:20
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8490View raw event fields
Event Id
E8490
Ticket Id
TCK-1298
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-17T05:20:45.314093Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29099.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8490
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 17 Aug 2025 13:25
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8491View raw event fields
Event Id
E8491
Ticket Id
TCK-1298
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-17T13:25:44.314130Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8491
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 17 Aug 2025 13:50
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8492View raw event fields
Event Id
E8492
Ticket Id
TCK-1298
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-17T13:50:44.314167Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8492
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
14 Jan 2025 15:00
last Event
15 Jan 2025 01:34
Ticket TCK-1299
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jan 2025 15:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8493View raw event fields
Event Id
E8493
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-14T15:00:00.314204Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8493
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Jan 2025 16:15
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8494View raw event fields
Event Id
E8494
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-14T16:15:00.314241Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3852.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8494
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Jan 2025 17:19
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8495View raw event fields
Event Id
E8495
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-14T17:19:12.314278Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5052.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8495
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Jan 2025 18:43
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8496View raw event fields
Event Id
E8496
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-14T18:43:24.314315Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8824.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8496
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Jan 2025 21:10
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8497View raw event fields
Event Id
E8497
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-14T21:10:28.314352Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7170.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8497
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 14 Jan 2025 23:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8498View raw event fields
Event Id
E8498
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-14T23:09:58.314389Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5880.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8498
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 15 Jan 2025 00:47
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8499View raw event fields
Event Id
E8499
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-15T00:47:58.314426Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8499
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 15 Jan 2025 01:21
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8500View raw event fields
Event Id
E8500
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-15T01:21:58.314463Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8500
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 15 Jan 2025 01:34
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8501View raw event fields
Event Id
E8501
Ticket Id
TCK-1299
Client Id
CLIENT-19
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-15T01:34:58.314500Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8501
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
11 Dec 2025 07:00
last Event
11 Dec 2025 13:32
Ticket TCK-1300
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Dec 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8502View raw event fields
Event Id
E8502
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-11T07:00:00.314537Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8502
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 11 Dec 2025 07:56
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8503View raw event fields
Event Id
E8503
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-11T07:56:00.314574Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3668.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8503
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 11 Dec 2025 08:57
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8504View raw event fields
Event Id
E8504
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-11T08:57:08.314611Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8287.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8504
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 11 Dec 2025 11:15
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E8505View raw event fields
Event Id
E8505
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-12-11T11:15:15.314648Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4905.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8505
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 11 Dec 2025 12:37
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8506View raw event fields
Event Id
E8506
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-11T12:37:00.314685Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2104.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8506
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 11 Dec 2025 13:12
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8507View raw event fields
Event Id
E8507
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-11T13:12:04.314722Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8507
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 11 Dec 2025 13:32
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8508View raw event fields
Event Id
E8508
Ticket Id
TCK-1300
Client Id
CLIENT-19
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-11T13:32:04.314759Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8508
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
25 Jun 2025 08:00
last Event
25 Jun 2025 21:11
Ticket TCK-1301
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jun 2025 08:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8509View raw event fields
Event Id
E8509
Ticket Id
TCK-1301
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-25T08:00:00.314796Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8509
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 25 Jun 2025 09:20
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8510View raw event fields
Event Id
E8510
Ticket Id
TCK-1301
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-25T09:20:00.314833Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18409.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8510
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Jun 2025 14:26
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8511View raw event fields
Event Id
E8511
Ticket Id
TCK-1301
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-25T14:26:49.314870Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22908.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8511
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Jun 2025 20:48
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8512View raw event fields
Event Id
E8512
Ticket Id
TCK-1301
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-25T20:48:37.314907Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8512
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Jun 2025 21:11
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8513View raw event fields
Event Id
E8513
Ticket Id
TCK-1301
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-25T21:11:37.314944Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8513
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Zolani Radebe
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
26 Apr 2025 10:00
last Event
26 Apr 2025 20:19
Ticket TCK-1302
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Apr 2025 10:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8514View raw event fields
Event Id
E8514
Ticket Id
TCK-1302
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-26T10:00:00.314981Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8514
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 26 Apr 2025 11:07
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8515View raw event fields
Event Id
E8515
Ticket Id
TCK-1302
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-26T11:07:00.315018Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13145.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8515
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 26 Apr 2025 14:46
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8516View raw event fields
Event Id
E8516
Ticket Id
TCK-1302
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-26T14:46:05.315055Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7082.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8516
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 26 Apr 2025 16:44
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E8517View raw event fields
Event Id
E8517
Ticket Id
TCK-1302
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-26T16:44:07.315092Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11734.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8517
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 26 Apr 2025 19:59
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8518View raw event fields
Event Id
E8518
Ticket Id
TCK-1302
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-26T19:59:41.315129Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8518
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 26 Apr 2025 20:19
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8519View raw event fields
Event Id
E8519
Ticket Id
TCK-1302
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-26T20:19:41.315166Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8519
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
27 Feb 2025 01:00
last Event
27 Feb 2025 10:09
Ticket TCK-1303
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Feb 2025 01:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8520View raw event fields
Event Id
E8520
Ticket Id
TCK-1303
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-27T01:00:00.315203Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8520
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 27 Feb 2025 02:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8521View raw event fields
Event Id
E8521
Ticket Id
TCK-1303
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-27T02:22:00.315240Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3923.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8521
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Feb 2025 03:27
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8522View raw event fields
Event Id
E8522
Ticket Id
TCK-1303
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-27T03:27:23.315277Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10638.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8522
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Feb 2025 06:24
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8523View raw event fields
Event Id
E8523
Ticket Id
TCK-1303
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-27T06:24:41.315314Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12056.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8523
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Feb 2025 09:45
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8524View raw event fields
Event Id
E8524
Ticket Id
TCK-1303
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-27T09:45:37.315351Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8524
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 27 Feb 2025 10:09
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8525View raw event fields
Event Id
E8525
Ticket Id
TCK-1303
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-27T10:09:37.315388Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8525
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Hendrik Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
08 Dec 2025 12:00
last Event
09 Dec 2025 03:48
Ticket TCK-1304
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Dec 2025 12:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8526View raw event fields
Event Id
E8526
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-08T12:00:00.315425Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8526
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 08 Dec 2025 13:14
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8527View raw event fields
Event Id
E8527
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-08T13:14:00.315462Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1157.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8527
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 Dec 2025 13:33
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8528View raw event fields
Event Id
E8528
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-08T13:33:17.315499Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3982.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8528
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 08 Dec 2025 14:39
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8529View raw event fields
Event Id
E8529
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-08T14:39:39.315536Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7609.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8529
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 08 Dec 2025 16:46
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8530View raw event fields
Event Id
E8530
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-08T16:46:28.315573Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31679.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8530
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 09 Dec 2025 01:34
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8531View raw event fields
Event Id
E8531
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-09T01:34:27.315610Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8531
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 09 Dec 2025 03:04
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8532View raw event fields
Event Id
E8532
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-09T03:04:27.315647Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8532
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 09 Dec 2025 03:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8533View raw event fields
Event Id
E8533
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-09T03:43:27.315684Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8533
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 09 Dec 2025 03:48
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8534View raw event fields
Event Id
E8534
Ticket Id
TCK-1304
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-09T03:48:27.315721Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8534
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
07 Mar 2025 21:00
last Event
08 Mar 2025 09:16
Ticket TCK-1305
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Mar 2025 21:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8535View raw event fields
Event Id
E8535
Ticket Id
TCK-1305
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-07T21:00:00.315758Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8535
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 07 Mar 2025 22:24
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8536View raw event fields
Event Id
E8536
Ticket Id
TCK-1305
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-07T22:24:00.315795Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12664.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8536
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 08 Mar 2025 01:55
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8537View raw event fields
Event Id
E8537
Ticket Id
TCK-1305
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-08T01:55:04.315832Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25154.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8537
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 08 Mar 2025 08:54
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8538View raw event fields
Event Id
E8538
Ticket Id
TCK-1305
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-08T08:54:18.315869Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8538
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 08 Mar 2025 09:16
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8539View raw event fields
Event Id
E8539
Ticket Id
TCK-1305
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-08T09:16:18.315906Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8539
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
16 Feb 2025 02:00
last Event
16 Feb 2025 11:43
Ticket TCK-1306
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Feb 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8540View raw event fields
Event Id
E8540
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-16T02:00:00.315943Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8540
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 16 Feb 2025 02:34
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8541View raw event fields
Event Id
E8541
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-16T02:34:00.315980Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6160.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8541
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 16 Feb 2025 04:16
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8542View raw event fields
Event Id
E8542
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-16T04:16:40.316017Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3705.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8542
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 16 Feb 2025 05:18
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8543View raw event fields
Event Id
E8543
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-16T05:18:25.316054Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6973.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8543
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 16 Feb 2025 07:14
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8544View raw event fields
Event Id
E8544
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-16T07:14:38.316091Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8704.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8544
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 16 Feb 2025 09:39
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8545View raw event fields
Event Id
E8545
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-16T09:39:42.316128Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8545
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 16 Feb 2025 10:51
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8546View raw event fields
Event Id
E8546
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-16T10:51:42.316165Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8546
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 16 Feb 2025 11:22
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8547View raw event fields
Event Id
E8547
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-16T11:22:42.316202Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8547
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 16 Feb 2025 11:43
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8548View raw event fields
Event Id
E8548
Ticket Id
TCK-1306
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-16T11:43:42.316239Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
16 May 2025 06:00
last Event
16 May 2025 18:24
Ticket TCK-1307
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 May 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8549View raw event fields
Event Id
E8549
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-16T06:00:00.316276Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 May 2025 07:12
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8550View raw event fields
Event Id
E8550
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-16T07:12:00.316313Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1834.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 May 2025 07:42
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8551View raw event fields
Event Id
E8551
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-16T07:42:34.316350Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10294.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 May 2025 10:34
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8552View raw event fields
Event Id
E8552
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-16T10:34:08.316387Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12197.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 May 2025 13:57
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8553View raw event fields
Event Id
E8553
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-16T13:57:25.316424Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8219.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 May 2025 16:14
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8554View raw event fields
Event Id
E8554
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-16T16:14:24.316461Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 May 2025 17:30
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8555View raw event fields
Event Id
E8555
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-16T17:30:24.316498Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8555
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 16 May 2025 18:01
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8556View raw event fields
Event Id
E8556
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-16T18:01:24.316535Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8556
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 16 May 2025 18:24
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8557View raw event fields
Event Id
E8557
Ticket Id
TCK-1307
Client Id
CLIENT-43
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-16T18:24:24.316572Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8557
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
18 Jul 2025 22:00
last Event
19 Jul 2025 09:48
Ticket TCK-1308
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jul 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8558View raw event fields
Event Id
E8558
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-18T22:00:00.316609Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8558
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 18 Jul 2025 22:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8559View raw event fields
Event Id
E8559
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-18T22:16:00.316646Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2561.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8559
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 Jul 2025 22:58
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8560View raw event fields
Event Id
E8560
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-18T22:58:41.316683Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7754.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8560
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Jul 2025 01:07
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8561View raw event fields
Event Id
E8561
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-19T01:07:55.316720Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7545.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8561
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Jul 2025 03:13
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8562View raw event fields
Event Id
E8562
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-19T03:13:40.316757Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16650.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8562
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 19 Jul 2025 07:51
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8563View raw event fields
Event Id
E8563
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-19T07:51:10.316794Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8563
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 19 Jul 2025 09:07
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8564View raw event fields
Event Id
E8564
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-19T09:07:10.316831Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8564
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 19 Jul 2025 09:31
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8565View raw event fields
Event Id
E8565
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-19T09:31:10.316868Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8565
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 19 Jul 2025 09:48
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8566View raw event fields
Event Id
E8566
Ticket Id
TCK-1308
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-19T09:48:10.316905Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8566
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Nokuthula Khumalo
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
15 Sep 2025 00:00
last Event
15 Sep 2025 18:03
Ticket TCK-1309
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Sep 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8567View raw event fields
Event Id
E8567
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-15T00:00:00.316942Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8567
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 15 Sep 2025 01:19
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8568View raw event fields
Event Id
E8568
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-15T01:19:00.316979Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4037.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8568
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 15 Sep 2025 02:26
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8569View raw event fields
Event Id
E8569
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-15T02:26:17.317016Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10648.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8569
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Sep 2025 05:23
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8570View raw event fields
Event Id
E8570
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-15T05:23:45.317053Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11560.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8570
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Sep 2025 08:36
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8571View raw event fields
Event Id
E8571
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-15T08:36:25.317090Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25810.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8571
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Sep 2025 15:46
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8572View raw event fields
Event Id
E8572
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-15T15:46:35.317127Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8572
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 15 Sep 2025 17:11
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8573View raw event fields
Event Id
E8573
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-15T17:11:35.317164Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8573
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 15 Sep 2025 17:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8574View raw event fields
Event Id
E8574
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-15T17:45:35.317201Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8574
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 15 Sep 2025 18:03
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8575View raw event fields
Event Id
E8575
Ticket Id
TCK-1309
Client Id
CLIENT-75
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-15T18:03:35.317238Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8575
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
15 May 2025 22:00
last Event
20 May 2025 19:24
Ticket TCK-1310
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 May 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8576View raw event fields
Event Id
E8576
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-15T22:00:00.317275Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8576
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 15 May 2025 22:48
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8577View raw event fields
Event Id
E8577
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-15T22:48:00.317312Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
62091.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8577
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 16 May 2025 16:02
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8578View raw event fields
Event Id
E8578
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-16T16:02:51.317349Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
68321.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8578
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 17 May 2025 11:01
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8579View raw event fields
Event Id
E8579
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-17T11:01:32.317386Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31877.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8579
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 17 May 2025 19:52
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8580View raw event fields
Event Id
E8580
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-17T19:52:49.317423Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
251756.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8580
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 20 May 2025 17:48
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8581View raw event fields
Event Id
E8581
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-20T17:48:45.317460Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8581
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 20 May 2025 18:46
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8582View raw event fields
Event Id
E8582
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-20T18:46:45.317497Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8582
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 20 May 2025 19:19
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8583View raw event fields
Event Id
E8583
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-20T19:19:45.317534Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8583
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 20 May 2025 19:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8584View raw event fields
Event Id
E8584
Ticket Id
TCK-1310
Client Id
CLIENT-51
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-20T19:24:45.317571Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8584
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
03 Feb 2025 17:00
last Event
04 Feb 2025 03:06
Ticket TCK-1311
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Feb 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8585View raw event fields
Event Id
E8585
Ticket Id
TCK-1311
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-03T17:00:00.317608Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8585
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Feb 2025 17:29
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8586View raw event fields
Event Id
E8586
Ticket Id
TCK-1311
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-03T17:29:00.317645Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13158.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8586
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 Feb 2025 21:08
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8587View raw event fields
Event Id
E8587
Ticket Id
TCK-1311
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-03T21:08:18.317682Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21094.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Feb 2025 02:59
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8588View raw event fields
Event Id
E8588
Ticket Id
TCK-1311
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-04T02:59:52.317719Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 Feb 2025 03:06
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8589View raw event fields
Event Id
E8589
Ticket Id
TCK-1311
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-04T03:06:52.317756Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
26 May 2025 21:00
last Event
27 May 2025 10:34
Ticket TCK-1312
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 May 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8590View raw event fields
Event Id
E8590
Ticket Id
TCK-1312
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-26T21:00:00.317793Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 May 2025 21:09
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8591View raw event fields
Event Id
E8591
Ticket Id
TCK-1312
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-26T21:09:00.317830Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17118.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 27 May 2025 01:54
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8592View raw event fields
Event Id
E8592
Ticket Id
TCK-1312
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-27T01:54:18.317867Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1915.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 27 May 2025 02:26
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8593View raw event fields
Event Id
E8593
Ticket Id
TCK-1312
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-27T02:26:13.317904Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27747.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8593
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 27 May 2025 10:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8594View raw event fields
Event Id
E8594
Ticket Id
TCK-1312
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-27T10:08:40.317941Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8594
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 27 May 2025 10:34
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8595View raw event fields
Event Id
E8595
Ticket Id
TCK-1312
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-27T10:34:40.317978Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8595
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
01 Feb 2025 18:00
last Event
02 Feb 2025 14:25
Ticket TCK-1313
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Feb 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8596View raw event fields
Event Id
E8596
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-01T18:00:00.318015Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8596
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Feb 2025 19:22
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8597View raw event fields
Event Id
E8597
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-01T19:22:00.318052Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9901.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8597
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Feb 2025 22:07
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8598View raw event fields
Event Id
E8598
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-01T22:07:01.318089Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8565.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8598
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Feb 2025 00:29
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8599View raw event fields
Event Id
E8599
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-02T00:29:46.318126Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9740.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8599
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Feb 2025 03:12
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8600View raw event fields
Event Id
E8600
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-02T03:12:06.318163Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32218.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8600
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Feb 2025 12:09
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8601View raw event fields
Event Id
E8601
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-02T12:09:04.318200Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8601
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 02 Feb 2025 13:40
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8602View raw event fields
Event Id
E8602
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-02T13:40:04.318237Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8602
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 02 Feb 2025 14:01
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8603View raw event fields
Event Id
E8603
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-02T14:01:04.318274Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8603
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 02 Feb 2025 14:25
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8604View raw event fields
Event Id
E8604
Ticket Id
TCK-1313
Client Id
CLIENT-4
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-02T14:25:04.318311Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8604
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Hendrik Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
02 Oct 2025 08:00
last Event
02 Oct 2025 19:39
Ticket TCK-1314
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Oct 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8605View raw event fields
Event Id
E8605
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-02T08:00:00.318348Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8605
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 02 Oct 2025 08:26
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8606View raw event fields
Event Id
E8606
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-02T08:26:00.318385Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6395.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8606
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 02 Oct 2025 10:12
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8607View raw event fields
Event Id
E8607
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-02T10:12:35.318422Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6053.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8607
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 02 Oct 2025 11:53
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8608View raw event fields
Event Id
E8608
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-02T11:53:28.318459Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5448.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8608
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Oct 2025 13:24
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8609View raw event fields
Event Id
E8609
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-02T13:24:16.318496Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14508.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8609
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 02 Oct 2025 17:26
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8610View raw event fields
Event Id
E8610
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-02T17:26:04.318533Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8610
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 02 Oct 2025 18:30
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8611View raw event fields
Event Id
E8611
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-02T18:30:04.318570Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8611
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 02 Oct 2025 19:09
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8612View raw event fields
Event Id
E8612
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-02T19:09:04.318607Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8612
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 02 Oct 2025 19:39
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8613View raw event fields
Event Id
E8613
Ticket Id
TCK-1314
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-02T19:39:04.318644Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8613
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Petro van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
27 Oct 2025 05:00
last Event
27 Oct 2025 15:06
Ticket TCK-1315
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Oct 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8614View raw event fields
Event Id
E8614
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-27T05:00:00.318681Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8614
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 27 Oct 2025 06:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8615View raw event fields
Event Id
E8615
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-27T06:13:00.318718Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2559.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8615
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 27 Oct 2025 06:55
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8616View raw event fields
Event Id
E8616
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-27T06:55:39.318755Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7640.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8616
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 27 Oct 2025 09:02
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8617View raw event fields
Event Id
E8617
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-27T09:02:59.318792Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8725.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8617
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 27 Oct 2025 11:28
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8618View raw event fields
Event Id
E8618
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-27T11:28:24.318829Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6907.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8618
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 27 Oct 2025 13:23
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8619View raw event fields
Event Id
E8619
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-27T13:23:31.318866Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8619
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 27 Oct 2025 14:31
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8620View raw event fields
Event Id
E8620
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-27T14:31:31.318903Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8620
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 27 Oct 2025 14:46
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8621View raw event fields
Event Id
E8621
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-27T14:46:31.318940Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8621
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 27 Oct 2025 15:06
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8622View raw event fields
Event Id
E8622
Ticket Id
TCK-1315
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-27T15:06:31.318977Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8622
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Nel
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
17 Nov 2025 18:00
last Event
18 Nov 2025 16:18
Ticket TCK-1316
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Nov 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8623View raw event fields
Event Id
E8623
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-17T18:00:00.319014Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8623
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Nov 2025 18:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8624View raw event fields
Event Id
E8624
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-17T18:20:00.319051Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13381.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8624
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Nov 2025 22:03
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8625View raw event fields
Event Id
E8625
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-17T22:03:01.319088Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2184.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8625
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 17 Nov 2025 22:39
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8626View raw event fields
Event Id
E8626
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-17T22:39:25.319125Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7802.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8626
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Nov 2025 00:49
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8627View raw event fields
Event Id
E8627
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-18T00:49:27.319162Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
47542.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8627
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 18 Nov 2025 14:01
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8628View raw event fields
Event Id
E8628
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-18T14:01:49.319199Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8628
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 18 Nov 2025 15:12
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8629View raw event fields
Event Id
E8629
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-18T15:12:49.319236Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8629
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 18 Nov 2025 15:49
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8630View raw event fields
Event Id
E8630
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-18T15:49:49.319273Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8630
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 18 Nov 2025 16:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8631View raw event fields
Event Id
E8631
Ticket Id
TCK-1316
Client Id
CLIENT-68
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-18T16:18:49.319310Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8631
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Ronel Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
19 Apr 2025 06:00
last Event
20 Apr 2025 02:56
Ticket TCK-1317
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Apr 2025 06:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8632View raw event fields
Event Id
E8632
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-19T06:00:00.319347Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8632
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 Apr 2025 06:32
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8633View raw event fields
Event Id
E8633
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-19T06:32:00.319384Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3947.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8633
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 Apr 2025 07:37
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8634View raw event fields
Event Id
E8634
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-19T07:37:47.319421Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2044.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8634
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Apr 2025 08:11
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8635View raw event fields
Event Id
E8635
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-19T08:11:51.319458Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8744.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8635
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Apr 2025 10:37
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8636View raw event fields
Event Id
E8636
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-19T10:37:35.319495Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49875.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8636
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 20 Apr 2025 00:28
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8637View raw event fields
Event Id
E8637
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-20T00:28:50.319532Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5700.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8637
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 20 Apr 2025 02:03
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8638View raw event fields
Event Id
E8638
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-20T02:03:50.319569Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8638
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 20 Apr 2025 02:43
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8639View raw event fields
Event Id
E8639
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-20T02:43:50.319606Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8639
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 20 Apr 2025 02:56
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8640View raw event fields
Event Id
E8640
Ticket Id
TCK-1317
Client Id
CLIENT-7
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-20T02:56:50.319643Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8640
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Jessica Cooper
Staff person
Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
19 Apr 2025 17:00
last Event
20 Apr 2025 04:37
Ticket TCK-1318
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Apr 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8641View raw event fields
Event Id
E8641
Ticket Id
TCK-1318
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-19T17:00:00.319680Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8641
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 19 Apr 2025 17:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8642View raw event fields
Event Id
E8642
Ticket Id
TCK-1318
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-19T17:20:00.319717Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11654.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8642
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 19 Apr 2025 20:34
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8643View raw event fields
Event Id
E8643
Ticket Id
TCK-1318
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-19T20:34:14.319754Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8213.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8643
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 19 Apr 2025 22:51
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8644View raw event fields
Event Id
E8644
Ticket Id
TCK-1318
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-04-19T22:51:07.319791Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20485.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8644
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 20 Apr 2025 04:32
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8645View raw event fields
Event Id
E8645
Ticket Id
TCK-1318
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-20T04:32:32.319828Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8645
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 20 Apr 2025 04:37
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8646View raw event fields
Event Id
E8646
Ticket Id
TCK-1318
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-20T04:37:32.319865Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8646
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Willem Venter
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
01 Oct 2025 10:00
last Event
02 Oct 2025 02:49
Ticket TCK-1319
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Oct 2025 10:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8647View raw event fields
Event Id
E8647
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-01T10:00:00.319902Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8647
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 01 Oct 2025 10:49
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8648View raw event fields
Event Id
E8648
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-01T10:49:00.319939Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8509.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8648
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 01 Oct 2025 13:10
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8649View raw event fields
Event Id
E8649
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-01T13:10:49.319976Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7513.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8649
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 01 Oct 2025 15:16
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8650View raw event fields
Event Id
E8650
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-01T15:16:02.320013Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13069.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8650
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 01 Oct 2025 18:53
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8651View raw event fields
Event Id
E8651
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-01T18:53:51.320050Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22528.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8651
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 02 Oct 2025 01:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8652View raw event fields
Event Id
E8652
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-02T01:09:19.320087Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8652
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 02 Oct 2025 02:04
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8653View raw event fields
Event Id
E8653
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-02T02:04:19.320124Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8653
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 02 Oct 2025 02:33
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8654View raw event fields
Event Id
E8654
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-02T02:33:19.320161Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8654
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 02 Oct 2025 02:49
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8655View raw event fields
Event Id
E8655
Ticket Id
TCK-1319
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-02T02:49:19.320198Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8655
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
21 Sep 2025 18:00
last Event
22 Sep 2025 03:47
Ticket TCK-1320
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Sep 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8656View raw event fields
Event Id
E8656
Ticket Id
TCK-1320
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-21T18:00:00.320235Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8656
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Sep 2025 19:00
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8657View raw event fields
Event Id
E8657
Ticket Id
TCK-1320
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-21T19:00:00.320272Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12645.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8657
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Sep 2025 22:30
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8658View raw event fields
Event Id
E8658
Ticket Id
TCK-1320
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-21T22:30:45.320309Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18261.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8658
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Sep 2025 03:35
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8659View raw event fields
Event Id
E8659
Ticket Id
TCK-1320
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-22T03:35:06.320346Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8659
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 22 Sep 2025 03:47
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8660View raw event fields
Event Id
E8660
Ticket Id
TCK-1320
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-22T03:47:06.320383Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8660
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Mandla Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
14 Nov 2025 04:00
last Event
14 Nov 2025 19:03
Ticket TCK-1321
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Nov 2025 04:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8661View raw event fields
Event Id
E8661
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-14T04:00:00.320420Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8661
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Nov 2025 04:41
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8662View raw event fields
Event Id
E8662
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-14T04:41:00.320457Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1728.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8662
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Nov 2025 05:09
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8663View raw event fields
Event Id
E8663
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-14T05:09:48.320494Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2701.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8663
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 14 Nov 2025 05:54
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8664View raw event fields
Event Id
E8664
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-14T05:54:49.320531Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13080.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8664
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Nov 2025 09:32
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8665View raw event fields
Event Id
E8665
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-14T09:32:49.320568Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25549.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8665
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 Nov 2025 16:38
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8666View raw event fields
Event Id
E8666
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-14T16:38:38.320605Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8666
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 14 Nov 2025 18:14
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8667View raw event fields
Event Id
E8667
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-14T18:14:38.320642Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8667
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 14 Nov 2025 18:40
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8668View raw event fields
Event Id
E8668
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-14T18:40:38.320679Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8668
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 14 Nov 2025 19:03
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8669View raw event fields
Event Id
E8669
Ticket Id
TCK-1321
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-14T19:03:38.320716Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8669
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena