View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 326–350 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
25 Nov 2025 01:00
last Event
25 Nov 2025 12:41
Ticket TCK-1322
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Nov 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8670View raw event fields
Event Id
E8670
Ticket Id
TCK-1322
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-25T01:00:00.320753Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8670
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 25 Nov 2025 01:18
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8671View raw event fields
Event Id
E8671
Ticket Id
TCK-1322
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-25T01:18:00.320790Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8388.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8671
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 25 Nov 2025 03:37
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8672View raw event fields
Event Id
E8672
Ticket Id
TCK-1322
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-25T03:37:48.320827Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31597.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8672
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Nov 2025 12:24
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8673View raw event fields
Event Id
E8673
Ticket Id
TCK-1322
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-25T12:24:25.320864Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8673
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 Nov 2025 12:41
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8674View raw event fields
Event Id
E8674
Ticket Id
TCK-1322
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-25T12:41:25.320901Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8674
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia van der Merwe
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
16 Aug 2025 08:00
last Event
17 Aug 2025 07:24
Ticket TCK-1323
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Aug 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8675View raw event fields
Event Id
E8675
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-16T08:00:00.320938Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8675
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 16 Aug 2025 08:14
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8676View raw event fields
Event Id
E8676
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-16T08:14:00.320975Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7018.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8676
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 16 Aug 2025 10:10
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8677View raw event fields
Event Id
E8677
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-16T10:10:58.321012Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5144.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8677
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 16 Aug 2025 11:36
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8678View raw event fields
Event Id
E8678
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-16T11:36:42.321049Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13003.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8678
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 16 Aug 2025 15:13
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8679View raw event fields
Event Id
E8679
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-16T15:13:25.321086Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
50962.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8679
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 17 Aug 2025 05:22
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8680View raw event fields
Event Id
E8680
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-17T05:22:47.321123Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8680
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 17 Aug 2025 06:41
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8681View raw event fields
Event Id
E8681
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-17T06:41:47.321160Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8681
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 17 Aug 2025 06:55
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8682View raw event fields
Event Id
E8682
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-17T06:55:47.321197Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8682
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 17 Aug 2025 07:24
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8683View raw event fields
Event Id
E8683
Ticket Id
TCK-1323
Client Id
CLIENT-74
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-17T07:24:47.321234Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8683
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
14 Mar 2025 20:00
last Event
15 Mar 2025 00:56
Ticket TCK-1324
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Mar 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8684View raw event fields
Event Id
E8684
Ticket Id
TCK-1324
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-14T20:00:00.321271Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8684
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Mar 2025 20:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8685View raw event fields
Event Id
E8685
Ticket Id
TCK-1324
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-14T20:19:00.321308Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6232.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8685
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Mar 2025 22:02
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8686View raw event fields
Event Id
E8686
Ticket Id
TCK-1324
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-14T22:02:52.321345Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9370.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8686
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 15 Mar 2025 00:39
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8687View raw event fields
Event Id
E8687
Ticket Id
TCK-1324
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-15T00:39:02.321382Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8687
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 15 Mar 2025 00:56
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8688View raw event fields
Event Id
E8688
Ticket Id
TCK-1324
Client Id
CLIENT-26
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-15T00:56:02.321419Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8688
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Hughes
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
16 Dec 2025 22:00
last Event
21 Dec 2025 10:05
Ticket TCK-1325
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Dec 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8689View raw event fields
Event Id
E8689
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-16T22:00:00.321456Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8689
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 16 Dec 2025 22:10
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8690View raw event fields
Event Id
E8690
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-16T22:10:00.321493Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
67085.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8690
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 17 Dec 2025 16:48
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8691View raw event fields
Event Id
E8691
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-17T16:48:05.321530Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
50417.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8691
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 18 Dec 2025 06:48
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8692View raw event fields
Event Id
E8692
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-18T06:48:22.321567Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
89273.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8692
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Dec 2025 07:36
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8693View raw event fields
Event Id
E8693
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-19T07:36:15.321604Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
175542.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8693
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 21 Dec 2025 08:21
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8694View raw event fields
Event Id
E8694
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-21T08:21:57.321641Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8694
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 21 Dec 2025 08:57
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8695View raw event fields
Event Id
E8695
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-21T08:57:57.321678Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8695
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 21 Dec 2025 09:36
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8696View raw event fields
Event Id
E8696
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-21T09:36:57.321715Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8696
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 21 Dec 2025 10:05
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8697View raw event fields
Event Id
E8697
Ticket Id
TCK-1325
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-21T10:05:57.321752Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8697
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Taylor
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
07 May 2025 18:00
last Event
08 May 2025 10:02
Ticket TCK-1326
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 May 2025 18:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8698View raw event fields
Event Id
E8698
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-07T18:00:00.321789Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8698
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 07 May 2025 19:29
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8699View raw event fields
Event Id
E8699
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-07T19:29:00.321826Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6367.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8699
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 May 2025 21:15
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8700View raw event fields
Event Id
E8700
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-07T21:15:07.321863Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2282.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8700
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 May 2025 21:53
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8701View raw event fields
Event Id
E8701
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-07T21:53:09.321900Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9516.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8701
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 May 2025 00:31
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8702View raw event fields
Event Id
E8702
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-08T00:31:45.321937Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26701.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8702
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 08 May 2025 07:56
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8703View raw event fields
Event Id
E8703
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-08T07:56:46.321974Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8703
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 08 May 2025 09:05
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8704View raw event fields
Event Id
E8704
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-08T09:05:46.322011Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8704
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 08 May 2025 09:40
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8705View raw event fields
Event Id
E8705
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-08T09:40:46.322048Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8705
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 08 May 2025 10:02
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8706View raw event fields
Event Id
E8706
Ticket Id
TCK-1326
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-08T10:02:46.322085Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8706
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
21 Apr 2025 04:00
last Event
21 Apr 2025 10:27
Ticket TCK-1327
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Apr 2025 04:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8707View raw event fields
Event Id
E8707
Ticket Id
TCK-1327
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-21T04:00:00.322122Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8707
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 Apr 2025 05:30
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8708View raw event fields
Event Id
E8708
Ticket Id
TCK-1327
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-21T05:30:00.322159Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2715.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8708
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 21 Apr 2025 06:15
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8709View raw event fields
Event Id
E8709
Ticket Id
TCK-1327
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-21T06:15:15.322196Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14775.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8709
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 21 Apr 2025 10:21
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8710View raw event fields
Event Id
E8710
Ticket Id
TCK-1327
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-21T10:21:30.322233Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8710
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 21 Apr 2025 10:27
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8711View raw event fields
Event Id
E8711
Ticket Id
TCK-1327
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-21T10:27:30.322270Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8711
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
01 Apr 2025 11:00
last Event
01 Apr 2025 16:23
Ticket TCK-1328
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Apr 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8712View raw event fields
Event Id
E8712
Ticket Id
TCK-1328
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-01T11:00:00.322307Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8712
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Apr 2025 11:36
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8713View raw event fields
Event Id
E8713
Ticket Id
TCK-1328
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-01T11:36:00.322344Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14900.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8713
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Apr 2025 15:44
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8714View raw event fields
Event Id
E8714
Ticket Id
TCK-1328
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-01T15:44:20.322381Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1414.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8714
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Apr 2025 16:07
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8715View raw event fields
Event Id
E8715
Ticket Id
TCK-1328
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-01T16:07:54.322418Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8715
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Apr 2025 16:23
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8716View raw event fields
Event Id
E8716
Ticket Id
TCK-1328
Client Id
CLIENT-23
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-01T16:23:54.322455Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8716
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
19 Nov 2025 17:00
last Event
19 Nov 2025 20:17
Ticket TCK-1329
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Nov 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8717View raw event fields
Event Id
E8717
Ticket Id
TCK-1329
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-19T17:00:00.322492Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8717
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 19 Nov 2025 17:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8718View raw event fields
Event Id
E8718
Ticket Id
TCK-1329
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-19T17:28:00.322529Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7566.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8718
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 19 Nov 2025 19:34
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8719View raw event fields
Event Id
E8719
Ticket Id
TCK-1329
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-19T19:34:06.322566Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1570.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8719
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 19 Nov 2025 20:00
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8720View raw event fields
Event Id
E8720
Ticket Id
TCK-1329
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-19T20:00:16.322603Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 19 Nov 2025 20:17
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8721View raw event fields
Event Id
E8721
Ticket Id
TCK-1329
Client Id
CLIENT-74
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-19T20:17:16.322640Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Bell
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
17 Sep 2025 00:00
last Event
17 Sep 2025 04:05
Ticket TCK-1330
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Sep 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8722View raw event fields
Event Id
E8722
Ticket Id
TCK-1330
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-17T00:00:00.322677Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 17 Sep 2025 00:15
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8723View raw event fields
Event Id
E8723
Ticket Id
TCK-1330
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-17T00:15:00.322714Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9936.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 17 Sep 2025 03:00
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8724View raw event fields
Event Id
E8724
Ticket Id
TCK-1330
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-17T03:00:36.322751Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2417.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 17 Sep 2025 03:40
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8725View raw event fields
Event Id
E8725
Ticket Id
TCK-1330
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-17T03:40:53.322788Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 17 Sep 2025 04:05
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8726View raw event fields
Event Id
E8726
Ticket Id
TCK-1330
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-17T04:05:53.322825Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
01 Sep 2025 00:00
last Event
01 Sep 2025 05:35
Ticket TCK-1331
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Sep 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8727View raw event fields
Event Id
E8727
Ticket Id
TCK-1331
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-01T00:00:00.322862Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Sep 2025 00:18
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8728View raw event fields
Event Id
E8728
Ticket Id
TCK-1331
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-01T00:18:00.322899Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12239.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Sep 2025 03:41
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8729View raw event fields
Event Id
E8729
Ticket Id
TCK-1331
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-01T03:41:59.322936Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Sep 2025 05:09
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8730View raw event fields
Event Id
E8730
Ticket Id
TCK-1331
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-01T05:09:39.322973Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 Sep 2025 05:35
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8731View raw event fields
Event Id
E8731
Ticket Id
TCK-1331
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-01T05:35:39.323010Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Peter Taylor
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
14 Dec 2025 08:00
last Event
15 Dec 2025 20:50
Ticket TCK-1332
Client / account: Peter Taylor · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Dec 2025 08:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8732View raw event fields
Event Id
E8732
Ticket Id
TCK-1332
Client Id
CLIENT-77
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-14T08:00:00.323047Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Dec 2025 08:39
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8733View raw event fields
Event Id
E8733
Ticket Id
TCK-1332
Client Id
CLIENT-77
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-14T08:39:00.323084Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
82691.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 15 Dec 2025 07:37
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8734View raw event fields
Event Id
E8734
Ticket Id
TCK-1332
Client Id
CLIENT-77
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-15T07:37:11.323121Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8655.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 15 Dec 2025 10:01
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8735View raw event fields
Event Id
E8735
Ticket Id
TCK-1332
Client Id
CLIENT-77
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-15T10:01:26.323158Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38434.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 15 Dec 2025 20:42
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8736View raw event fields
Event Id
E8736
Ticket Id
TCK-1332
Client Id
CLIENT-77
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-15T20:42:00.323195Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Dec 2025 20:50
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8737View raw event fields
Event Id
E8737
Ticket Id
TCK-1332
Client Id
CLIENT-77
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-15T20:50:00.323232Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Grace Robinson
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
21 May 2025 15:00
last Event
22 May 2025 07:54
Ticket TCK-1333
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 May 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8738View raw event fields
Event Id
E8738
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-21T15:00:00.323269Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 21 May 2025 16:27
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8739View raw event fields
Event Id
E8739
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-21T16:27:00.323306Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4543.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 21 May 2025 17:42
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8740View raw event fields
Event Id
E8740
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-21T17:42:43.323343Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8836.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 21 May 2025 20:09
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8741View raw event fields
Event Id
E8741
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-21T20:09:59.323380Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9866.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 21 May 2025 22:54
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8742View raw event fields
Event Id
E8742
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-21T22:54:25.323417Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24476.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 22 May 2025 05:42
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8743View raw event fields
Event Id
E8743
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-22T05:42:21.323454Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 22 May 2025 07:05
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8744View raw event fields
Event Id
E8744
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-22T07:05:21.323491Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 22 May 2025 07:35
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8745View raw event fields
Event Id
E8745
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-22T07:35:21.323528Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 22 May 2025 07:54
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8746View raw event fields
Event Id
E8746
Ticket Id
TCK-1333
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-22T07:54:21.323565Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
25 Sep 2025 10:00
last Event
25 Sep 2025 18:11
Ticket TCK-1334
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Sep 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8747View raw event fields
Event Id
E8747
Ticket Id
TCK-1334
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-25T10:00:00.323602Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 25 Sep 2025 10:14
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8748View raw event fields
Event Id
E8748
Ticket Id
TCK-1334
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-25T10:14:00.323639Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12152.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 25 Sep 2025 13:36
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8749View raw event fields
Event Id
E8749
Ticket Id
TCK-1334
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-25T13:36:32.323676Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14987.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 25 Sep 2025 17:46
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8750View raw event fields
Event Id
E8750
Ticket Id
TCK-1334
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-25T17:46:19.323713Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 25 Sep 2025 18:11
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8751View raw event fields
Event Id
E8751
Ticket Id
TCK-1334
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-25T18:11:19.323750Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Baker
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
10 Feb 2025 20:00
last Event
11 Feb 2025 09:26
Ticket TCK-1335
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Feb 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8752View raw event fields
Event Id
E8752
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-10T20:00:00.323787Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 10 Feb 2025 20:40
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8753View raw event fields
Event Id
E8753
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-10T20:40:00.323824Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1337.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Feb 2025 21:02
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8754View raw event fields
Event Id
E8754
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-10T21:02:17.323861Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7251.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Feb 2025 23:03
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8755View raw event fields
Event Id
E8755
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-10T23:03:08.323898Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4910.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 11 Feb 2025 00:24
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8756View raw event fields
Event Id
E8756
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-11T00:24:58.323935Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25257.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 11 Feb 2025 07:25
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8757View raw event fields
Event Id
E8757
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-11T07:25:55.323972Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 11 Feb 2025 08:31
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8758View raw event fields
Event Id
E8758
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-11T08:31:55.324009Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 11 Feb 2025 09:09
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8759View raw event fields
Event Id
E8759
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-11T09:09:55.324046Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 11 Feb 2025 09:26
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8760View raw event fields
Event Id
E8760
Ticket Id
TCK-1335
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-11T09:26:55.324083Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Peter Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
02 Dec 2025 12:00
last Event
02 Dec 2025 22:43
Ticket TCK-1336
Client / account: Peter Taylor · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Dec 2025 12:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8761View raw event fields
Event Id
E8761
Ticket Id
TCK-1336
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-02T12:00:00.324120Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 02 Dec 2025 12:52
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8762View raw event fields
Event Id
E8762
Ticket Id
TCK-1336
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-02T12:52:00.324157Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15778.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 02 Dec 2025 17:14
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8763View raw event fields
Event Id
E8763
Ticket Id
TCK-1336
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-02T17:14:58.324194Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18572.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 02 Dec 2025 22:24
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8764View raw event fields
Event Id
E8764
Ticket Id
TCK-1336
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-02T22:24:30.324231Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 02 Dec 2025 22:43
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8765View raw event fields
Event Id
E8765
Ticket Id
TCK-1336
Client Id
CLIENT-77
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-02T22:43:30.324268Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
26 Aug 2025 07:00
last Event
26 Aug 2025 21:44
Ticket TCK-1337
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Aug 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8766View raw event fields
Event Id
E8766
Ticket Id
TCK-1337
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-26T07:00:00.324305Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 26 Aug 2025 07:40
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8767View raw event fields
Event Id
E8767
Ticket Id
TCK-1337
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-26T07:40:00.324342Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14545.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 26 Aug 2025 11:42
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8768View raw event fields
Event Id
E8768
Ticket Id
TCK-1337
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-26T11:42:25.324379Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2117.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 26 Aug 2025 12:17
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8769View raw event fields
Event Id
E8769
Ticket Id
TCK-1337
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-08-26T12:17:42.324416Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33447.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 26 Aug 2025 21:35
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8770View raw event fields
Event Id
E8770
Ticket Id
TCK-1337
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-26T21:35:09.324453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 26 Aug 2025 21:44
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8771View raw event fields
Event Id
E8771
Ticket Id
TCK-1337
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-26T21:44:09.324490Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
28 Jul 2025 20:00
last Event
29 Jul 2025 10:54
Ticket TCK-1338
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jul 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8772View raw event fields
Event Id
E8772
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-28T20:00:00.324527Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Jul 2025 20:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8773View raw event fields
Event Id
E8773
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-28T20:16:00.324564Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7438.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 28 Jul 2025 22:19
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8774View raw event fields
Event Id
E8774
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-28T22:19:58.324601Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6993.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 29 Jul 2025 00:16
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8775View raw event fields
Event Id
E8775
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-29T00:16:31.324638Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9483.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 29 Jul 2025 02:54
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8776View raw event fields
Event Id
E8776
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-29T02:54:34.324675Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19482.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 29 Jul 2025 08:19
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8777View raw event fields
Event Id
E8777
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-29T08:19:16.324712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 29 Jul 2025 10:08
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8778View raw event fields
Event Id
E8778
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-29T10:08:16.324749Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 29 Jul 2025 10:48
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8779View raw event fields
Event Id
E8779
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-29T10:48:16.324786Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 29 Jul 2025 10:54
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8780View raw event fields
Event Id
E8780
Ticket Id
TCK-1338
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-29T10:54:16.324823Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Johan Nel
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
26 Dec 2025 14:00
last Event
27 Dec 2025 04:06
Ticket TCK-1339
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Dec 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8781View raw event fields
Event Id
E8781
Ticket Id
TCK-1339
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-26T14:00:00.324860Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Dec 2025 14:32
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8782View raw event fields
Event Id
E8782
Ticket Id
TCK-1339
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-26T14:32:00.324897Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3032.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 Dec 2025 15:22
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8783View raw event fields
Event Id
E8783
Ticket Id
TCK-1339
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-26T15:22:32.324934Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7674.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 26 Dec 2025 17:30
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8784View raw event fields
Event Id
E8784
Ticket Id
TCK-1339
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-26T17:30:26.324971Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37220.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Dec 2025 03:50
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8785View raw event fields
Event Id
E8785
Ticket Id
TCK-1339
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-27T03:50:46.325008Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 27 Dec 2025 04:06
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8786View raw event fields
Event Id
E8786
Ticket Id
TCK-1339
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-27T04:06:46.325045Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
21 Nov 2025 08:00
last Event
21 Nov 2025 12:37
Ticket TCK-1340
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Nov 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8787View raw event fields
Event Id
E8787
Ticket Id
TCK-1340
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-21T08:00:00.325082Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 21 Nov 2025 08:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8788View raw event fields
Event Id
E8788
Ticket Id
TCK-1340
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-21T08:28:00.325119Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7852.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 21 Nov 2025 10:38
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8789View raw event fields
Event Id
E8789
Ticket Id
TCK-1340
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-21T10:38:52.325156Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 21 Nov 2025 12:26
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8790View raw event fields
Event Id
E8790
Ticket Id
TCK-1340
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-21T12:26:32.325193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 21 Nov 2025 12:37
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8791View raw event fields
Event Id
E8791
Ticket Id
TCK-1340
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-21T12:37:32.325230Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Mokoena
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
04 Aug 2025 19:00
last Event
05 Aug 2025 12:12
Ticket TCK-1341
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 19:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8792View raw event fields
Event Id
E8792
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T19:00:00.325267Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Aug 2025 20:01
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8793View raw event fields
Event Id
E8793
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T20:01:00.325304Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9595.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 04 Aug 2025 22:40
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8794View raw event fields
Event Id
E8794
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-04T22:40:55.325341Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3376.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 04 Aug 2025 23:37
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8795View raw event fields
Event Id
E8795
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-08-04T23:37:11.325378Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13195.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Aug 2025 03:17
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8796View raw event fields
Event Id
E8796
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-08-05T03:17:06.325415Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30843.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 05 Aug 2025 11:51
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8797View raw event fields
Event Id
E8797
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-05T11:51:09.325452Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 05 Aug 2025 12:12
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8798View raw event fields
Event Id
E8798
Ticket Id
TCK-1341
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-05T12:12:09.325489Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Petro van der Merwe
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
26 Dec 2025 06:00
last Event
26 Dec 2025 17:19
Ticket TCK-1342
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Dec 2025 06:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8799View raw event fields
Event Id
E8799
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-26T06:00:00.325526Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Dec 2025 06:19
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8800View raw event fields
Event Id
E8800
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-26T06:19:00.325563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6411.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 Dec 2025 08:05
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8801View raw event fields
Event Id
E8801
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-26T08:05:51.325600Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1957.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 26 Dec 2025 08:38
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8802View raw event fields
Event Id
E8802
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-26T08:38:28.325637Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2669.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 26 Dec 2025 09:22
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8803View raw event fields
Event Id
E8803
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-26T09:22:57.325674Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21938.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 26 Dec 2025 15:28
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8804View raw event fields
Event Id
E8804
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-26T15:28:35.325711Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 26 Dec 2025 16:37
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8805View raw event fields
Event Id
E8805
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-26T16:37:35.325748Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 26 Dec 2025 17:06
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8806View raw event fields
Event Id
E8806
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-26T17:06:35.325785Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 26 Dec 2025 17:19
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8807View raw event fields
Event Id
E8807
Ticket Id
TCK-1342
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-26T17:19:35.325822Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
10 May 2025 01:00
last Event
10 May 2025 09:28
Ticket TCK-1343
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 May 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8808View raw event fields
Event Id
E8808
Ticket Id
TCK-1343
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-10T01:00:00.325859Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 May 2025 01:15
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8809View raw event fields
Event Id
E8809
Ticket Id
TCK-1343
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-10T01:15:00.325896Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8361.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 10 May 2025 03:34
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8810View raw event fields
Event Id
E8810
Ticket Id
TCK-1343
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-10T03:34:21.325933Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20861.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 10 May 2025 09:22
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8811View raw event fields
Event Id
E8811
Ticket Id
TCK-1343
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-10T09:22:02.325970Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 10 May 2025 09:28
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8812View raw event fields
Event Id
E8812
Ticket Id
TCK-1343
Client Id
CLIENT-7
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-10T09:28:02.326007Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Sithole
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
03 Aug 2025 01:00
last Event
03 Aug 2025 05:03
Ticket TCK-1344
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Aug 2025 01:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8813View raw event fields
Event Id
E8813
Ticket Id
TCK-1344
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-03T01:00:00.326044Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 03 Aug 2025 01:26
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8814View raw event fields
Event Id
E8814
Ticket Id
TCK-1344
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-03T01:26:00.326081Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4585.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 03 Aug 2025 02:42
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8815View raw event fields
Event Id
E8815
Ticket Id
TCK-1344
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-03T02:42:25.326118Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7686.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 03 Aug 2025 04:50
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8816View raw event fields
Event Id
E8816
Ticket Id
TCK-1344
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-03T04:50:31.326155Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 03 Aug 2025 05:03
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8817View raw event fields
Event Id
E8817
Ticket Id
TCK-1344
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-03T05:03:31.326192Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
06 Sep 2025 15:00
last Event
07 Sep 2025 05:23
Ticket TCK-1345
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Sep 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8818View raw event fields
Event Id
E8818
Ticket Id
TCK-1345
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-06T15:00:00.326229Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 06 Sep 2025 15:08
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8819View raw event fields
Event Id
E8819
Ticket Id
TCK-1345
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-06T15:08:00.326266Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11271.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 06 Sep 2025 18:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8820View raw event fields
Event Id
E8820
Ticket Id
TCK-1345
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-06T18:15:51.326303Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4818.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 06 Sep 2025 19:36
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E8821View raw event fields
Event Id
E8821
Ticket Id
TCK-1345
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-09-06T19:36:09.326340Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33850.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 07 Sep 2025 05:00
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8822View raw event fields
Event Id
E8822
Ticket Id
TCK-1345
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-07T05:00:19.326377Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 07 Sep 2025 05:23
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8823View raw event fields
Event Id
E8823
Ticket Id
TCK-1345
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-07T05:23:19.326414Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Cooper
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
15 Feb 2025 17:00
last Event
16 Feb 2025 03:25
Ticket TCK-1346
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Feb 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8824View raw event fields
Event Id
E8824
Ticket Id
TCK-1346
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-15T17:00:00.326451Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 15 Feb 2025 17:37
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8825View raw event fields
Event Id
E8825
Ticket Id
TCK-1346
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-15T17:37:00.326488Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16380.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 15 Feb 2025 22:10
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8826View raw event fields
Event Id
E8826
Ticket Id
TCK-1346
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-15T22:10:00.326525Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18503.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Feb 2025 03:18
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8827View raw event fields
Event Id
E8827
Ticket Id
TCK-1346
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-16T03:18:23.326562Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Feb 2025 03:25
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8828View raw event fields
Event Id
E8828
Ticket Id
TCK-1346
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-16T03:25:23.326599Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe