View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 276–300 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
27 Aug 2025 21:00
last Event
28 Aug 2025 01:10
Ticket TCK-1272
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Aug 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8306View raw event fields
Event Id
E8306
Ticket Id
TCK-1272
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-27T21:00:00.307285Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8306
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Aug 2025 21:28
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8307View raw event fields
Event Id
E8307
Ticket Id
TCK-1272
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-27T21:28:00.307322Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9685.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8307
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Aug 2025 00:09
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8308View raw event fields
Event Id
E8308
Ticket Id
TCK-1272
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-28T00:09:25.307359Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3143.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8308
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Aug 2025 01:01
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8309View raw event fields
Event Id
E8309
Ticket Id
TCK-1272
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-28T01:01:48.307396Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8309
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Aug 2025 01:10
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8310View raw event fields
Event Id
E8310
Ticket Id
TCK-1272
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-28T01:10:48.307433Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8310
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
28 Sep 2025 14:00
last Event
28 Sep 2025 20:47
Ticket TCK-1273
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Sep 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8311View raw event fields
Event Id
E8311
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-28T14:00:00.307470Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8311
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Sep 2025 14:57
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8312View raw event fields
Event Id
E8312
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-28T14:57:00.307507Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3189.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8312
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Sep 2025 15:50
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8313View raw event fields
Event Id
E8313
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-28T15:50:09.307544Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4723.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8313
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 28 Sep 2025 17:08
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8314View raw event fields
Event Id
E8314
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-28T17:08:52.307581Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4039.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8314
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 28 Sep 2025 18:16
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8315View raw event fields
Event Id
E8315
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-28T18:16:11.307618Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8079.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8315
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 28 Sep 2025 20:30
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8316View raw event fields
Event Id
E8316
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-28T20:30:50.307655Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8316
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 28 Sep 2025 20:47
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8317View raw event fields
Event Id
E8317
Ticket Id
TCK-1273
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-28T20:47:50.307692Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8317
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Pretorius
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
03 Jul 2025 07:00
last Event
04 Jul 2025 00:11
Ticket TCK-1274
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jul 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8318View raw event fields
Event Id
E8318
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-03T07:00:00.307729Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8318
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Jul 2025 07:23
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8319View raw event fields
Event Id
E8319
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-03T07:23:00.307766Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2765.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8319
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 Jul 2025 08:09
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8320View raw event fields
Event Id
E8320
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-03T08:09:05.307803Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9907.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8320
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 Jul 2025 10:54
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8321View raw event fields
Event Id
E8321
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-03T10:54:12.307840Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11242.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8321
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 Jul 2025 14:01
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8322View raw event fields
Event Id
E8322
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-03T14:01:34.307877Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29484.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8322
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 03 Jul 2025 22:12
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8323View raw event fields
Event Id
E8323
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-03T22:12:58.307914Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8323
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 03 Jul 2025 23:20
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8324View raw event fields
Event Id
E8324
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-03T23:20:58.307951Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8324
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 03 Jul 2025 23:48
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8325View raw event fields
Event Id
E8325
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-03T23:48:58.307988Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8325
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 04 Jul 2025 00:11
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8326View raw event fields
Event Id
E8326
Ticket Id
TCK-1274
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-04T00:11:58.308025Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8326
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
19 Mar 2025 11:00
last Event
19 Mar 2025 16:11
Ticket TCK-1275
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Mar 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8327View raw event fields
Event Id
E8327
Ticket Id
TCK-1275
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-19T11:00:00.308062Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8327
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 Mar 2025 12:04
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8328View raw event fields
Event Id
E8328
Ticket Id
TCK-1275
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-19T12:04:00.308099Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8796.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8328
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 Mar 2025 14:30
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8329View raw event fields
Event Id
E8329
Ticket Id
TCK-1275
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-19T14:30:36.308136Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3859.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8329
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Mar 2025 15:34
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8330View raw event fields
Event Id
E8330
Ticket Id
TCK-1275
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-03-19T15:34:55.308173Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1503.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8330
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Mar 2025 15:59
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8331View raw event fields
Event Id
E8331
Ticket Id
TCK-1275
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-19T15:59:58.308210Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8331
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 19 Mar 2025 16:11
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8332View raw event fields
Event Id
E8332
Ticket Id
TCK-1275
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-19T16:11:58.308247Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8332
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Ayanda Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
22 Apr 2025 00:00
last Event
23 Apr 2025 19:28
Ticket TCK-1276
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Apr 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8333View raw event fields
Event Id
E8333
Ticket Id
TCK-1276
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-22T00:00:00.308284Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8333
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 22 Apr 2025 00:25
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8334View raw event fields
Event Id
E8334
Ticket Id
TCK-1276
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-22T00:25:00.308321Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26021.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8334
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Apr 2025 07:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8335View raw event fields
Event Id
E8335
Ticket Id
TCK-1276
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-22T07:38:41.308358Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
127309.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8335
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 23 Apr 2025 19:00
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8336View raw event fields
Event Id
E8336
Ticket Id
TCK-1276
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-23T19:00:30.308395Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8336
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Apr 2025 19:28
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8337View raw event fields
Event Id
E8337
Ticket Id
TCK-1276
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-23T19:28:30.308432Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8337
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
01 Apr 2025 14:00
last Event
01 Apr 2025 19:45
Ticket TCK-1277
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Apr 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8338View raw event fields
Event Id
E8338
Ticket Id
TCK-1277
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-01T14:00:00.308469Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8338
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Apr 2025 15:21
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8339View raw event fields
Event Id
E8339
Ticket Id
TCK-1277
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-01T15:21:00.308506Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5315.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8339
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Apr 2025 16:49
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8340View raw event fields
Event Id
E8340
Ticket Id
TCK-1277
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-01T16:49:35.308543Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6995.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8340
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Apr 2025 18:46
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8341View raw event fields
Event Id
E8341
Ticket Id
TCK-1277
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-01T18:46:10.308580Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2288.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8341
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 Apr 2025 19:24
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8342View raw event fields
Event Id
E8342
Ticket Id
TCK-1277
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-01T19:24:18.308617Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8342
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 01 Apr 2025 19:45
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8343View raw event fields
Event Id
E8343
Ticket Id
TCK-1277
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-01T19:45:18.308654Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8343
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
19 Jan 2025 22:00
last Event
20 Jan 2025 05:48
Ticket TCK-1278
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Jan 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8344View raw event fields
Event Id
E8344
Ticket Id
TCK-1278
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-19T22:00:00.308691Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8344
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 19 Jan 2025 23:21
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8345View raw event fields
Event Id
E8345
Ticket Id
TCK-1278
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-19T23:21:00.308728Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5284.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8345
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 20 Jan 2025 00:49
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8346View raw event fields
Event Id
E8346
Ticket Id
TCK-1278
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-20T00:49:04.308765Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8346
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 20 Jan 2025 05:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8347View raw event fields
Event Id
E8347
Ticket Id
TCK-1278
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-20T05:26:04.308802Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8347
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 20 Jan 2025 05:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8348View raw event fields
Event Id
E8348
Ticket Id
TCK-1278
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-20T05:48:04.308839Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8348
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Kate Hughes
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
21 Feb 2025 15:00
last Event
23 Feb 2025 23:41
Ticket TCK-1279
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Feb 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8349View raw event fields
Event Id
E8349
Ticket Id
TCK-1279
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-21T15:00:00.308876Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8349
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 Feb 2025 16:00
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8350View raw event fields
Event Id
E8350
Ticket Id
TCK-1279
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-21T16:00:00.308913Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
56785.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8350
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Feb 2025 07:46
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8351View raw event fields
Event Id
E8351
Ticket Id
TCK-1279
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-22T07:46:25.308950Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46665.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8351
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Feb 2025 20:44
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8352View raw event fields
Event Id
E8352
Ticket Id
TCK-1279
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-22T20:44:10.308987Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
95983.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8352
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Feb 2025 23:23
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8353View raw event fields
Event Id
E8353
Ticket Id
TCK-1279
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-23T23:23:53.309024Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8353
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 23 Feb 2025 23:41
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8354View raw event fields
Event Id
E8354
Ticket Id
TCK-1279
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-23T23:41:53.309061Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8354
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
08 Apr 2025 10:00
last Event
09 Apr 2025 05:07
Ticket TCK-1280
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Apr 2025 10:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8355View raw event fields
Event Id
E8355
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-08T10:00:00.309098Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8355
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Apr 2025 10:41
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8356View raw event fields
Event Id
E8356
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-08T10:41:00.309135Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2147.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8356
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Apr 2025 11:16
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8357View raw event fields
Event Id
E8357
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-08T11:16:47.309172Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10715.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8357
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Apr 2025 14:15
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8358View raw event fields
Event Id
E8358
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-08T14:15:22.309209Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14091.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8358
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Apr 2025 18:10
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8359View raw event fields
Event Id
E8359
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-08T18:10:13.309246Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32905.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8359
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 09 Apr 2025 03:18
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8360View raw event fields
Event Id
E8360
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-09T03:18:38.309283Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8360
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 09 Apr 2025 04:25
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8361View raw event fields
Event Id
E8361
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-09T04:25:38.309320Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8361
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 09 Apr 2025 04:56
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8362View raw event fields
Event Id
E8362
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-09T04:56:38.309357Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8362
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 09 Apr 2025 05:07
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8363View raw event fields
Event Id
E8363
Ticket Id
TCK-1280
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-09T05:07:38.309394Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8363
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Susan Kruger
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
17 Nov 2025 21:00
last Event
21 Nov 2025 02:52
Ticket TCK-1281
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Nov 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8364View raw event fields
Event Id
E8364
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-17T21:00:00.309431Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8364
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 17 Nov 2025 22:04
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8365View raw event fields
Event Id
E8365
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-17T22:04:00.309468Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
42201.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8365
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Nov 2025 09:47
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8366View raw event fields
Event Id
E8366
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-18T09:47:21.309505Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
60100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8366
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Nov 2025 02:29
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8367View raw event fields
Event Id
E8367
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-19T02:29:01.309542Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15111.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8367
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Nov 2025 06:40
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8368View raw event fields
Event Id
E8368
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-19T06:40:52.309579Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
152986.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8368
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 21 Nov 2025 01:10
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8369View raw event fields
Event Id
E8369
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-21T01:10:38.309616Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8369
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 21 Nov 2025 01:48
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8370View raw event fields
Event Id
E8370
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-21T01:48:38.309653Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8370
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 21 Nov 2025 02:25
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8371View raw event fields
Event Id
E8371
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-21T02:25:38.309690Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8371
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 21 Nov 2025 02:52
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8372View raw event fields
Event Id
E8372
Ticket Id
TCK-1281
Client Id
CLIENT-9
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-21T02:52:38.309727Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8372
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Fourie
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
22 Sep 2025 22:00
last Event
23 Sep 2025 05:55
Ticket TCK-1282
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Sep 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8373View raw event fields
Event Id
E8373
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-22T22:00:00.309764Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8373
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 22 Sep 2025 22:21
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8374View raw event fields
Event Id
E8374
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-22T22:21:00.309801Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2027.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8374
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Sep 2025 22:54
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8375View raw event fields
Event Id
E8375
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-22T22:54:47.309838Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2612.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8375
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Sep 2025 23:38
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8376View raw event fields
Event Id
E8376
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-22T23:38:19.309875Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3990.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8376
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Sep 2025 00:44
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8377View raw event fields
Event Id
E8377
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-23T00:44:49.309912Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13405.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8377
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Sep 2025 04:28
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8378View raw event fields
Event Id
E8378
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-23T04:28:14.309949Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8378
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 23 Sep 2025 05:29
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8379View raw event fields
Event Id
E8379
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-23T05:29:14.309986Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8379
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 23 Sep 2025 05:45
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8380View raw event fields
Event Id
E8380
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-23T05:45:14.310023Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8380
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 23 Sep 2025 05:55
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8381View raw event fields
Event Id
E8381
Ticket Id
TCK-1282
Client Id
CLIENT-13
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-23T05:55:14.310060Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8381
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Mandla Sithole
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
17 Nov 2025 08:00
last Event
17 Nov 2025 21:50
Ticket TCK-1283
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Nov 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8382View raw event fields
Event Id
E8382
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-17T08:00:00.310097Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8382
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Nov 2025 08:52
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8383View raw event fields
Event Id
E8383
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-17T08:52:00.310134Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12980.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8383
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Nov 2025 12:28
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8384View raw event fields
Event Id
E8384
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-17T12:28:20.310171Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8099.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8384
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 17 Nov 2025 14:43
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8385View raw event fields
Event Id
E8385
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-17T14:43:19.310208Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7247.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8385
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 17 Nov 2025 16:44
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8386View raw event fields
Event Id
E8386
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-17T16:44:06.310245Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13405.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8386
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Nov 2025 20:27
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8387View raw event fields
Event Id
E8387
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-17T20:27:31.310282Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8387
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 Nov 2025 21:21
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8388View raw event fields
Event Id
E8388
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-17T21:21:31.310319Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8388
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 17 Nov 2025 21:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8389View raw event fields
Event Id
E8389
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-17T21:43:31.310356Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8389
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 17 Nov 2025 21:50
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8390View raw event fields
Event Id
E8390
Ticket Id
TCK-1283
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-17T21:50:31.310393Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8390
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
14 Oct 2025 06:00
last Event
14 Oct 2025 09:52
Ticket TCK-1284
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Oct 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8391View raw event fields
Event Id
E8391
Ticket Id
TCK-1284
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-14T06:00:00.310430Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8391
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 14 Oct 2025 06:50
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8392View raw event fields
Event Id
E8392
Ticket Id
TCK-1284
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-14T06:50:00.310467Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5800.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8392
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 14 Oct 2025 08:26
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8393View raw event fields
Event Id
E8393
Ticket Id
TCK-1284
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-14T08:26:40.310504Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3749.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8393
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 14 Oct 2025 09:29
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8394View raw event fields
Event Id
E8394
Ticket Id
TCK-1284
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-14T09:29:09.310541Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8394
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 14 Oct 2025 09:52
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8395View raw event fields
Event Id
E8395
Ticket Id
TCK-1284
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-14T09:52:09.310578Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8395
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
06 Feb 2025 22:00
last Event
07 Feb 2025 10:05
Ticket TCK-1285
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Feb 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8396View raw event fields
Event Id
E8396
Ticket Id
TCK-1285
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-06T22:00:00.310615Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8396
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Feb 2025 23:08
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8397View raw event fields
Event Id
E8397
Ticket Id
TCK-1285
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-06T23:08:00.310652Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13018.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8397
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Feb 2025 02:44
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8398View raw event fields
Event Id
E8398
Ticket Id
TCK-1285
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-07T02:44:58.310689Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2508.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8398
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Feb 2025 03:26
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8399View raw event fields
Event Id
E8399
Ticket Id
TCK-1285
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-07T03:26:46.310726Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22223.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8399
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Feb 2025 09:37
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8400View raw event fields
Event Id
E8400
Ticket Id
TCK-1285
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-07T09:37:09.310763Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8400
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 07 Feb 2025 10:05
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8401View raw event fields
Event Id
E8401
Ticket Id
TCK-1285
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-07T10:05:09.310800Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8401
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
21 Jan 2025 21:00
last Event
22 Jan 2025 14:26
Ticket TCK-1286
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jan 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8402View raw event fields
Event Id
E8402
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-21T21:00:00.310837Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8402
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Jan 2025 21:43
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8403View raw event fields
Event Id
E8403
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-21T21:43:00.310874Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4961.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8403
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Jan 2025 23:05
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8404View raw event fields
Event Id
E8404
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-21T23:05:41.310911Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10279.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8404
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Jan 2025 01:57
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8405View raw event fields
Event Id
E8405
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-22T01:57:00.310948Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3555.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8405
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 22 Jan 2025 02:56
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8406View raw event fields
Event Id
E8406
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-22T02:56:15.310985Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34092.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8406
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 22 Jan 2025 12:24
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8407View raw event fields
Event Id
E8407
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-22T12:24:27.311022Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8407
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 22 Jan 2025 14:04
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8408View raw event fields
Event Id
E8408
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-22T14:04:27.311059Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8408
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 22 Jan 2025 14:20
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8409View raw event fields
Event Id
E8409
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-22T14:20:27.311096Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8409
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 22 Jan 2025 14:26
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8410View raw event fields
Event Id
E8410
Ticket Id
TCK-1286
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-22T14:26:27.311133Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8410
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
James Wilson
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
12 Nov 2025 06:00
last Event
13 Nov 2025 03:02
Ticket TCK-1287
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Nov 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8411View raw event fields
Event Id
E8411
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-12T06:00:00.311170Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2580.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8411
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 12 Nov 2025 06:43
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8412View raw event fields
Event Id
E8412
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-12T06:43:00.311207Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11869.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8412
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 12 Nov 2025 10:00
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8413View raw event fields
Event Id
E8413
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-12T10:00:49.311244Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8240.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8413
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 12 Nov 2025 12:18
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8414View raw event fields
Event Id
E8414
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-12T12:18:09.311281Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13279.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8414
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 12 Nov 2025 15:59
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8415View raw event fields
Event Id
E8415
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-12T15:59:28.311318Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31605.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8415
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 13 Nov 2025 00:46
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8416View raw event fields
Event Id
E8416
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-13T00:46:13.311355Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8416
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 13 Nov 2025 02:14
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8417View raw event fields
Event Id
E8417
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-13T02:14:13.311392Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8417
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 13 Nov 2025 02:48
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8418View raw event fields
Event Id
E8418
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-13T02:48:13.311429Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8418
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 13 Nov 2025 03:02
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8419View raw event fields
Event Id
E8419
Ticket Id
TCK-1287
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-13T03:02:13.311466Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8419
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Mandla Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
27 Dec 2025 06:00
last Event
27 Dec 2025 16:43
Ticket TCK-1288
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Dec 2025 06:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8420View raw event fields
Event Id
E8420
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-27T06:00:00.311503Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8420
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 27 Dec 2025 06:40
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8421View raw event fields
Event Id
E8421
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-27T06:40:00.311540Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1962.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8421
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 27 Dec 2025 07:12
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8422View raw event fields
Event Id
E8422
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-27T07:12:42.311577Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6304.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8422
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Dec 2025 08:57
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8423View raw event fields
Event Id
E8423
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-27T08:57:46.311614Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6693.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8423
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Dec 2025 10:49
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8424View raw event fields
Event Id
E8424
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-27T10:49:19.311651Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12631.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8424
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 27 Dec 2025 14:19
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8425View raw event fields
Event Id
E8425
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-27T14:19:50.311688Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8425
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 27 Dec 2025 15:50
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8426View raw event fields
Event Id
E8426
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-27T15:50:50.311725Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8426
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 27 Dec 2025 16:23
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8427View raw event fields
Event Id
E8427
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-27T16:23:50.311762Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8427
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 27 Dec 2025 16:43
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8428View raw event fields
Event Id
E8428
Ticket Id
TCK-1288
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-27T16:43:50.311799Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8428
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
01 May 2025 02:00
last Event
01 May 2025 11:39
Ticket TCK-1289
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 May 2025 02:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8429View raw event fields
Event Id
E8429
Ticket Id
TCK-1289
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-01T02:00:00.311836Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8429
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 May 2025 02:23
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8430View raw event fields
Event Id
E8430
Ticket Id
TCK-1289
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-01T02:23:00.311873Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8473.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8430
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 May 2025 04:44
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8431View raw event fields
Event Id
E8431
Ticket Id
TCK-1289
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-01T04:44:13.311910Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24035.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8431
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 May 2025 11:24
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8432View raw event fields
Event Id
E8432
Ticket Id
TCK-1289
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-01T11:24:48.311947Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8432
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 01 May 2025 11:39
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8433View raw event fields
Event Id
E8433
Ticket Id
TCK-1289
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-01T11:39:48.311984Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8433
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
23 Oct 2025 18:00
last Event
02 Nov 2025 19:46
Ticket TCK-1290
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Oct 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8434View raw event fields
Event Id
E8434
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-23T18:00:00.312021Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8434
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 23 Oct 2025 19:09
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8435View raw event fields
Event Id
E8435
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-23T19:09:00.312058Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
89507.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8435
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 24 Oct 2025 20:00
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8436View raw event fields
Event Id
E8436
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-24T20:00:47.312095Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
87723.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8436
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Oct 2025 20:22
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8437View raw event fields
Event Id
E8437
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-10-25T20:22:50.312132Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
91883.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8437
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 26 Oct 2025 21:54
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8438View raw event fields
Event Id
E8438
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-26T21:54:13.312169Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
32473.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8438
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 27 Oct 2025 06:55
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8439View raw event fields
Event Id
E8439
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-27T06:55:26.312206Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
65614.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8439
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 28 Oct 2025 01:09
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8440View raw event fields
Event Id
E8440
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-28T01:09:00.312243Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
491473.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8440
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 02 Nov 2025 17:40
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8441View raw event fields
Event Id
E8441
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-02T17:40:13.312280Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6180.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8441
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 02 Nov 2025 19:23
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8442View raw event fields
Event Id
E8442
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-02T19:23:13.312317Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8442
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 10
Date / time 02 Nov 2025 19:37
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8443View raw event fields
Event Id
E8443
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-02T19:37:13.312354Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8443
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 11
Date / time 02 Nov 2025 19:46
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8444View raw event fields
Event Id
E8444
Ticket Id
TCK-1290
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-02T19:46:13.312391Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8444
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Cooper
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
23 Oct 2025 03:00
last Event
23 Oct 2025 11:11
Ticket TCK-1291
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Oct 2025 03:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8445View raw event fields
Event Id
E8445
Ticket Id
TCK-1291
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-23T03:00:00.312428Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8445
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 23 Oct 2025 03:13
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8446View raw event fields
Event Id
E8446
Ticket Id
TCK-1291
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-23T03:13:00.312465Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8849.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8446
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 23 Oct 2025 05:40
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8447View raw event fields
Event Id
E8447
Ticket Id
TCK-1291
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-23T05:40:29.312502Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8655.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8447
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 23 Oct 2025 08:04
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8448View raw event fields
Event Id
E8448
Ticket Id
TCK-1291
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-10-23T08:04:44.312539Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10205.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8448
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 23 Oct 2025 10:54
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8449View raw event fields
Event Id
E8449
Ticket Id
TCK-1291
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-23T10:54:49.312576Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8449
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 23 Oct 2025 11:11
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8450View raw event fields
Event Id
E8450
Ticket Id
TCK-1291
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-23T11:11:49.312613Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8450
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
04 Oct 2025 11:00
last Event
04 Oct 2025 17:34
Ticket TCK-1292
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Oct 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8451View raw event fields
Event Id
E8451
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-04T11:00:00.312650Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8451
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 04 Oct 2025 11:49
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8452View raw event fields
Event Id
E8452
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-04T11:49:00.312687Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8085.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8452
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 04 Oct 2025 14:03
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8453View raw event fields
Event Id
E8453
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-04T14:03:45.312724Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2830.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8453
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 04 Oct 2025 14:50
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8454View raw event fields
Event Id
E8454
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-10-04T14:50:55.312761Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6208.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8454
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 04 Oct 2025 16:34
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8455View raw event fields
Event Id
E8455
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-04T16:34:23.312798Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
1919.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8455
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 04 Oct 2025 17:06
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8456View raw event fields
Event Id
E8456
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-04T17:06:22.312835Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8456
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 04 Oct 2025 17:34
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8457View raw event fields
Event Id
E8457
Ticket Id
TCK-1292
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-04T17:34:22.312872Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8457
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia van der Merwe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
13 Nov 2025 00:00
last Event
13 Nov 2025 11:27
Ticket TCK-1293
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Nov 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8458View raw event fields
Event Id
E8458
Ticket Id
TCK-1293
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-13T00:00:00.312909Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8458
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 Nov 2025 00:05
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8459View raw event fields
Event Id
E8459
Ticket Id
TCK-1293
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-13T00:05:00.312946Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13877.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8459
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 Nov 2025 03:56
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8460View raw event fields
Event Id
E8460
Ticket Id
TCK-1293
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-13T03:56:17.312983Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26418.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8460
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 Nov 2025 11:16
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8461View raw event fields
Event Id
E8461
Ticket Id
TCK-1293
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-13T11:16:35.313020Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8461
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 13 Nov 2025 11:27
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8462View raw event fields
Event Id
E8462
Ticket Id
TCK-1293
Client Id
CLIENT-74
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-13T11:27:35.313057Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8462
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Pretorius
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
10 Feb 2025 20:00
last Event
11 Feb 2025 03:23
Ticket TCK-1294
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Feb 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8463View raw event fields
Event Id
E8463
Ticket Id
TCK-1294
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-10T20:00:00.313094Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8463
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 10 Feb 2025 20:15
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8464View raw event fields
Event Id
E8464
Ticket Id
TCK-1294
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-10T20:15:00.313131Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1037.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8464
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 10 Feb 2025 20:32
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8465View raw event fields
Event Id
E8465
Ticket Id
TCK-1294
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-10T20:32:17.313168Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23357.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8465
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 11 Feb 2025 03:01
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8466View raw event fields
Event Id
E8466
Ticket Id
TCK-1294
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-11T03:01:34.313205Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8466
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 11 Feb 2025 03:23
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8467View raw event fields
Event Id
E8467
Ticket Id
TCK-1294
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-11T03:23:34.313242Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8467
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Strand
First Event
07 Mar 2025 21:00
last Event
08 Mar 2025 07:48
Ticket TCK-1295
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Mar 2025 21:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8468View raw event fields
Event Id
E8468
Ticket Id
TCK-1295
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-07T21:00:00.313279Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8468
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 07 Mar 2025 21:38
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8469View raw event fields
Event Id
E8469
Ticket Id
TCK-1295
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-07T21:38:00.313316Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13399.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8469
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 08 Mar 2025 01:21
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8470View raw event fields
Event Id
E8470
Ticket Id
TCK-1295
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-08T01:21:19.313353Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8962.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8470
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 08 Mar 2025 03:50
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8471View raw event fields
Event Id
E8471
Ticket Id
TCK-1295
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-03-08T03:50:41.313390Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13730.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8471
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 08 Mar 2025 07:39
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8472View raw event fields
Event Id
E8472
Ticket Id
TCK-1295
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-08T07:39:31.313427Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8472
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 08 Mar 2025 07:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8473View raw event fields
Event Id
E8473
Ticket Id
TCK-1295
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-08T07:48:31.313464Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8473
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
03 Oct 2025 13:00
last Event
07 Oct 2025 14:56
Ticket TCK-1296
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Oct 2025 13:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8474View raw event fields
Event Id
E8474
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-03T13:00:00.313501Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8474
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 03 Oct 2025 14:30
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8475View raw event fields
Event Id
E8475
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-03T14:30:00.313538Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7741.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8475
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 03 Oct 2025 16:39
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8476View raw event fields
Event Id
E8476
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-03T16:39:01.313575Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8476
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 03 Oct 2025 23:37
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8477View raw event fields
Event Id
E8477
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-03T23:37:21.313612Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
85052.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8477
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 04 Oct 2025 23:14
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8478View raw event fields
Event Id
E8478
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-04T23:14:53.313649Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
222893.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8478
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 07 Oct 2025 13:09
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8479View raw event fields
Event Id
E8479
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-07T13:09:46.313686Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8479
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 07 Oct 2025 14:24
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8480View raw event fields
Event Id
E8480
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-07T14:24:46.313723Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8480
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 07 Oct 2025 14:48
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8481View raw event fields
Event Id
E8481
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-07T14:48:46.313760Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8481
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 07 Oct 2025 14:56
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8482View raw event fields
Event Id
E8482
Ticket Id
TCK-1296
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-07T14:56:46.313797Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8482
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena