View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 251–275 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Rentia Joubert
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
23 Nov 2025 05:00
last Event
23 Nov 2025 16:09
Ticket TCK-1247
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Nov 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8118View raw event fields
Event Id
E8118
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-23T05:00:00.300329Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8118
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 23 Nov 2025 06:03
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8119View raw event fields
Event Id
E8119
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-23T06:03:00.300366Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13091.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8119
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 23 Nov 2025 09:41
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8120View raw event fields
Event Id
E8120
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-23T09:41:11.300403Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6372.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8120
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 23 Nov 2025 11:27
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E8121View raw event fields
Event Id
E8121
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-23T11:27:23.300440Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12003.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8121
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 23 Nov 2025 14:47
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8122View raw event fields
Event Id
E8122
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-11-23T14:47:26.300477Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3665.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8122
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 23 Nov 2025 15:48
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8123View raw event fields
Event Id
E8123
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-23T15:48:31.300514Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8123
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 23 Nov 2025 16:09
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8124View raw event fields
Event Id
E8124
Ticket Id
TCK-1247
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-23T16:09:31.300551Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8124
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Hughes
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
20 Jan 2025 20:00
last Event
21 Jan 2025 10:25
Ticket TCK-1248
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Jan 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8125View raw event fields
Event Id
E8125
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-20T20:00:00.300588Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8125
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 Jan 2025 21:09
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8126View raw event fields
Event Id
E8126
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-20T21:09:00.300625Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5537.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8126
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 Jan 2025 22:41
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8127View raw event fields
Event Id
E8127
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-20T22:41:17.300662Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10452.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8127
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Jan 2025 01:35
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8128View raw event fields
Event Id
E8128
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-21T01:35:29.300699Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8319.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8128
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Jan 2025 03:54
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8129View raw event fields
Event Id
E8129
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-21T03:54:08.300736Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17654.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8129
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 21 Jan 2025 08:48
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8130View raw event fields
Event Id
E8130
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-21T08:48:22.300773Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8130
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 21 Jan 2025 09:24
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8131View raw event fields
Event Id
E8131
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-21T09:24:22.300810Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8131
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 21 Jan 2025 09:56
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8132View raw event fields
Event Id
E8132
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-21T09:56:22.300847Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8132
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 21 Jan 2025 10:25
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8133View raw event fields
Event Id
E8133
Ticket Id
TCK-1248
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-21T10:25:22.300884Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8133
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Lindiwe Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
24 Sep 2025 11:00
last Event
24 Sep 2025 22:01
Ticket TCK-1249
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Sep 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8134View raw event fields
Event Id
E8134
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-24T11:00:00.300921Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8134
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 24 Sep 2025 11:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8135View raw event fields
Event Id
E8135
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-24T11:56:00.300958Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1765.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8135
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 24 Sep 2025 12:25
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8136View raw event fields
Event Id
E8136
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-24T12:25:25.300995Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6796.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8136
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 24 Sep 2025 14:18
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8137View raw event fields
Event Id
E8137
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-24T14:18:41.301032Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3636.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8137
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 24 Sep 2025 15:19
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8138View raw event fields
Event Id
E8138
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-24T15:19:17.301069Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17836.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8138
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 24 Sep 2025 20:16
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8139View raw event fields
Event Id
E8139
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-24T20:16:33.301106Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8139
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 24 Sep 2025 21:16
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8140View raw event fields
Event Id
E8140
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-24T21:16:33.301143Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8140
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 24 Sep 2025 21:38
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8141View raw event fields
Event Id
E8141
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-24T21:38:33.301180Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8141
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 24 Sep 2025 22:01
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8142View raw event fields
Event Id
E8142
Ticket Id
TCK-1249
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-24T22:01:33.301217Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8142
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Mark Turner
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
09 Jul 2025 14:00
last Event
12 Jul 2025 19:59
Ticket TCK-1250
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jul 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8143View raw event fields
Event Id
E8143
Ticket Id
TCK-1250
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-09T14:00:00.301254Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8143
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 09 Jul 2025 14:10
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8144View raw event fields
Event Id
E8144
Ticket Id
TCK-1250
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-09T14:10:00.301291Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
100278.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8144
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 10 Jul 2025 18:01
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8145View raw event fields
Event Id
E8145
Ticket Id
TCK-1250
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-10T18:01:18.301328Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
179596.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8145
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 12 Jul 2025 19:54
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8146View raw event fields
Event Id
E8146
Ticket Id
TCK-1250
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-12T19:54:34.301365Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8146
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 12 Jul 2025 19:59
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8147View raw event fields
Event Id
E8147
Ticket Id
TCK-1250
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-12T19:59:34.301402Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8147
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Jessica Cooper
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
01 Mar 2025 15:00
last Event
02 Mar 2025 13:45
Ticket TCK-1251
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8148View raw event fields
Event Id
E8148
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T15:00:00.301439Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8148
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Mar 2025 16:07
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8149View raw event fields
Event Id
E8149
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T16:07:00.301476Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11852.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8149
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Mar 2025 19:24
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8150View raw event fields
Event Id
E8150
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T19:24:32.301513Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9373.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8150
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Mar 2025 22:00
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8151View raw event fields
Event Id
E8151
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-01T22:00:45.301550Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12712.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8151
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 02 Mar 2025 01:32
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8152View raw event fields
Event Id
E8152
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-02T01:32:37.301587Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37322.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8152
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 02 Mar 2025 11:54
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8153View raw event fields
Event Id
E8153
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-02T11:54:39.301624Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8153
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 02 Mar 2025 13:21
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8154View raw event fields
Event Id
E8154
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-02T13:21:39.301661Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8154
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 02 Mar 2025 13:35
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8155View raw event fields
Event Id
E8155
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-02T13:35:39.301698Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8155
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 02 Mar 2025 13:45
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8156View raw event fields
Event Id
E8156
Ticket Id
TCK-1251
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-02T13:45:39.301735Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8156
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Hendrik Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
14 Sep 2025 01:00
last Event
14 Sep 2025 14:18
Ticket TCK-1252
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Sep 2025 01:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8157View raw event fields
Event Id
E8157
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-14T01:00:00.301772Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8157
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 14 Sep 2025 01:07
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8158View raw event fields
Event Id
E8158
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-14T01:07:00.301809Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2202.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8158
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 14 Sep 2025 01:43
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8159View raw event fields
Event Id
E8159
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-14T01:43:42.301846Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9676.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8159
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 14 Sep 2025 04:24
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8160View raw event fields
Event Id
E8160
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-14T04:24:58.301883Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3356.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8160
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 14 Sep 2025 05:20
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8161View raw event fields
Event Id
E8161
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-14T05:20:54.301920Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27461.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8161
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 14 Sep 2025 12:58
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8162View raw event fields
Event Id
E8162
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-14T12:58:35.301957Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8162
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 14 Sep 2025 13:52
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8163View raw event fields
Event Id
E8163
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-14T13:52:35.301994Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8163
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 14 Sep 2025 14:03
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8164View raw event fields
Event Id
E8164
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-14T14:03:35.302031Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8164
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 14 Sep 2025 14:18
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8165View raw event fields
Event Id
E8165
Ticket Id
TCK-1252
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-14T14:18:35.302068Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8165
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
James Wilson
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
05 Dec 2025 22:00
last Event
06 Dec 2025 08:24
Ticket TCK-1253
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Dec 2025 22:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8166View raw event fields
Event Id
E8166
Ticket Id
TCK-1253
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-05T22:00:00.302105Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8166
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Dec 2025 23:14
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8167View raw event fields
Event Id
E8167
Ticket Id
TCK-1253
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-05T23:14:00.302142Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16822.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8167
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 06 Dec 2025 03:54
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8168View raw event fields
Event Id
E8168
Ticket Id
TCK-1253
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-06T03:54:22.302179Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14693.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8168
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 06 Dec 2025 07:59
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8169View raw event fields
Event Id
E8169
Ticket Id
TCK-1253
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-06T07:59:15.302216Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8169
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 06 Dec 2025 08:24
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8170View raw event fields
Event Id
E8170
Ticket Id
TCK-1253
Client Id
CLIENT-28
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-06T08:24:15.302253Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8170
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
19 Nov 2025 07:00
last Event
19 Nov 2025 22:33
Ticket TCK-1254
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Nov 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8171View raw event fields
Event Id
E8171
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-19T07:00:00.302290Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8171
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 Nov 2025 07:37
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8172View raw event fields
Event Id
E8172
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-19T07:37:00.302327Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7389.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8172
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 Nov 2025 09:40
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8173View raw event fields
Event Id
E8173
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-19T09:40:09.302364Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6598.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8173
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Nov 2025 11:30
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8174View raw event fields
Event Id
E8174
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-19T11:30:07.302401Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8603.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8174
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 Nov 2025 13:53
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8175View raw event fields
Event Id
E8175
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-11-19T13:53:30.302438Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30335.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8175
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Nov 2025 22:19
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8176View raw event fields
Event Id
E8176
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-19T22:19:05.302475Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8176
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 19 Nov 2025 22:33
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8177View raw event fields
Event Id
E8177
Ticket Id
TCK-1254
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-19T22:33:05.302512Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8177
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Marietjie Steyn
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
15 Feb 2025 23:00
last Event
16 Feb 2025 20:13
Ticket TCK-1255
Client / account: Marietjie Steyn · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Feb 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8178View raw event fields
Event Id
E8178
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-15T23:00:00.302549Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8178
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Feb 2025 00:08
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8179View raw event fields
Event Id
E8179
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-16T00:08:00.302586Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11781.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8179
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Feb 2025 03:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8180View raw event fields
Event Id
E8180
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-16T03:24:21.302623Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2728.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8180
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Feb 2025 04:09
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8181View raw event fields
Event Id
E8181
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-16T04:09:49.302660Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7669.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8181
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Feb 2025 06:17
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8182View raw event fields
Event Id
E8182
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-16T06:17:38.302697Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
44835.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8182
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Feb 2025 18:44
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8183View raw event fields
Event Id
E8183
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-16T18:44:53.302734Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8183
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 Feb 2025 19:22
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8184View raw event fields
Event Id
E8184
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-16T19:22:53.302771Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 16 Feb 2025 19:55
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8185View raw event fields
Event Id
E8185
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-16T19:55:53.302808Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 16 Feb 2025 20:13
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8186View raw event fields
Event Id
E8186
Ticket Id
TCK-1255
Client Id
CLIENT-41
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-16T20:13:53.302845Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Marietjie Steyn
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Stefan Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
22 Aug 2025 07:00
last Event
22 Aug 2025 23:51
Ticket TCK-1256
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Aug 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8187View raw event fields
Event Id
E8187
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-22T07:00:00.302882Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 22 Aug 2025 07:16
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8188View raw event fields
Event Id
E8188
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-22T07:16:00.302919Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3785.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 22 Aug 2025 08:19
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8189View raw event fields
Event Id
E8189
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-22T08:19:05.302956Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8214.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 22 Aug 2025 10:35
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8190View raw event fields
Event Id
E8190
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-22T10:35:59.302993Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13222.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 22 Aug 2025 14:16
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8191View raw event fields
Event Id
E8191
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-22T14:16:21.303030Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26239.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 22 Aug 2025 21:33
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8192View raw event fields
Event Id
E8192
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-22T21:33:40.303067Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5640.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 22 Aug 2025 23:07
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8193View raw event fields
Event Id
E8193
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-22T23:07:40.303104Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 22 Aug 2025 23:28
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8194View raw event fields
Event Id
E8194
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-22T23:28:40.303141Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 22 Aug 2025 23:51
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8195View raw event fields
Event Id
E8195
Ticket Id
TCK-1256
Client Id
CLIENT-64
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-22T23:51:40.303178Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Ayanda Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
24 Jul 2025 14:00
last Event
25 Jul 2025 04:46
Ticket TCK-1257
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jul 2025 14:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8196View raw event fields
Event Id
E8196
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-24T14:00:00.303215Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 24 Jul 2025 14:59
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8197View raw event fields
Event Id
E8197
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-24T14:59:00.303252Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 24 Jul 2025 15:59
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8198View raw event fields
Event Id
E8198
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-24T15:59:00.303289Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10406.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 24 Jul 2025 18:52
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8199View raw event fields
Event Id
E8199
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-24T18:52:26.303326Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13993.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 24 Jul 2025 22:45
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8200View raw event fields
Event Id
E8200
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-24T22:45:39.303363Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13076.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 Jul 2025 02:23
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8201View raw event fields
Event Id
E8201
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-25T02:23:35.303400Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 25 Jul 2025 04:28
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8202View raw event fields
Event Id
E8202
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-25T04:28:35.303437Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8202
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 25 Jul 2025 04:39
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8203View raw event fields
Event Id
E8203
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-25T04:39:35.303474Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8203
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 25 Jul 2025 04:46
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8204View raw event fields
Event Id
E8204
Ticket Id
TCK-1257
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-25T04:46:35.303511Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8204
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Andrew Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
15 May 2025 02:00
last Event
15 May 2025 18:06
Ticket TCK-1258
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 May 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8205View raw event fields
Event Id
E8205
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-15T02:00:00.303548Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8205
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 15 May 2025 02:49
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8206View raw event fields
Event Id
E8206
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-15T02:49:00.303585Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8078.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8206
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 15 May 2025 05:03
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8207View raw event fields
Event Id
E8207
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-15T05:03:38.303622Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8207
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 15 May 2025 06:50
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8208View raw event fields
Event Id
E8208
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-15T06:50:38.303659Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10495.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8208
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 May 2025 09:45
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8209View raw event fields
Event Id
E8209
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-15T09:45:33.303696Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22044.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8209
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 15 May 2025 15:52
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8210View raw event fields
Event Id
E8210
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-15T15:52:57.303733Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8210
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 15 May 2025 17:16
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8211View raw event fields
Event Id
E8211
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-15T17:16:57.303770Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8211
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 15 May 2025 17:41
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8212View raw event fields
Event Id
E8212
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-15T17:41:57.303807Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8212
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 15 May 2025 18:06
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8213View raw event fields
Event Id
E8213
Ticket Id
TCK-1258
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-15T18:06:57.303844Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8213
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Willem Nel
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
08 Sep 2025 05:00
last Event
08 Sep 2025 19:23
Ticket TCK-1259
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Sep 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8214View raw event fields
Event Id
E8214
Ticket Id
TCK-1259
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-08T05:00:00.303881Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8214
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Sep 2025 05:55
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8215View raw event fields
Event Id
E8215
Ticket Id
TCK-1259
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-08T05:55:00.303918Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18479.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8215
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Sep 2025 11:02
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8216View raw event fields
Event Id
E8216
Ticket Id
TCK-1259
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-08T11:02:59.303955Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2066.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8216
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Sep 2025 11:37
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8217View raw event fields
Event Id
E8217
Ticket Id
TCK-1259
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-08T11:37:25.303992Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27492.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8217
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Sep 2025 19:15
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8218View raw event fields
Event Id
E8218
Ticket Id
TCK-1259
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-08T19:15:37.304029Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8218
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 08 Sep 2025 19:23
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8219View raw event fields
Event Id
E8219
Ticket Id
TCK-1259
Client Id
CLIENT-68
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-08T19:23:37.304066Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8219
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Cornelius Joubert
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
20 Dec 2025 16:00
last Event
22 Dec 2025 11:02
Ticket TCK-1260
Client / account: Cornelius Joubert · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Dec 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8220View raw event fields
Event Id
E8220
Ticket Id
TCK-1260
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-20T16:00:00.304103Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8220
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 Dec 2025 16:08
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8221View raw event fields
Event Id
E8221
Ticket Id
TCK-1260
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-20T16:08:00.304140Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
58461.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8221
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 21 Dec 2025 08:22
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8222View raw event fields
Event Id
E8222
Ticket Id
TCK-1260
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-21T08:22:21.304177Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
94815.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8222
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Dec 2025 10:42
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8223View raw event fields
Event Id
E8223
Ticket Id
TCK-1260
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-22T10:42:36.304214Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8223
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 Dec 2025 11:02
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8224View raw event fields
Event Id
E8224
Ticket Id
TCK-1260
Client Id
CLIENT-78
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-22T11:02:36.304251Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8224
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Grace Robinson
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
17 Sep 2025 01:00
last Event
19 Sep 2025 22:24
Ticket TCK-1261
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Sep 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8225View raw event fields
Event Id
E8225
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-17T01:00:00.304288Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8225
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 17 Sep 2025 02:21
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8226View raw event fields
Event Id
E8226
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-17T02:21:00.304325Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33800.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8226
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 17 Sep 2025 11:44
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8227View raw event fields
Event Id
E8227
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-17T11:44:20.304362Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
58453.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8227
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Sep 2025 03:58
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8228View raw event fields
Event Id
E8228
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-18T03:58:33.304399Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
83563.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8228
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 19 Sep 2025 03:11
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8229View raw event fields
Event Id
E8229
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-19T03:11:16.304436Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59273.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8229
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Sep 2025 19:39
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8230View raw event fields
Event Id
E8230
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-19T19:39:09.304473Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8230
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 19 Sep 2025 21:37
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8231View raw event fields
Event Id
E8231
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-19T21:37:09.304510Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8231
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 19 Sep 2025 22:00
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8232View raw event fields
Event Id
E8232
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-19T22:00:09.304547Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8232
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 19 Sep 2025 22:24
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8233View raw event fields
Event Id
E8233
Ticket Id
TCK-1261
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-19T22:24:09.304584Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8233
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
27 May 2025 03:00
last Event
27 May 2025 14:42
Ticket TCK-1262
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 May 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8234View raw event fields
Event Id
E8234
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-27T03:00:00.304621Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8234
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 27 May 2025 04:23
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8235View raw event fields
Event Id
E8235
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-27T04:23:00.304658Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3606.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8235
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 27 May 2025 05:23
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8236View raw event fields
Event Id
E8236
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-27T05:23:06.304695Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2238.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8236
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 27 May 2025 06:00
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8237View raw event fields
Event Id
E8237
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-27T06:00:24.304732Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14120.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8237
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 27 May 2025 09:55
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8238View raw event fields
Event Id
E8238
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-27T09:55:44.304769Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12610.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8238
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 27 May 2025 13:25
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8239View raw event fields
Event Id
E8239
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-27T13:25:54.304806Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8239
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 27 May 2025 13:59
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8240View raw event fields
Event Id
E8240
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-27T13:59:54.304843Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8240
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 27 May 2025 14:18
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8241View raw event fields
Event Id
E8241
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-27T14:18:54.304880Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8241
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 27 May 2025 14:42
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8242View raw event fields
Event Id
E8242
Ticket Id
TCK-1262
Client Id
CLIENT-61
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-27T14:42:54.304917Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8242
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Boniswa Zulu
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
22 Oct 2025 05:00
last Event
22 Oct 2025 15:50
Ticket TCK-1263
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8243View raw event fields
Event Id
E8243
Ticket Id
TCK-1263
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T05:00:00.304954Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8243
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 22 Oct 2025 05:58
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8244View raw event fields
Event Id
E8244
Ticket Id
TCK-1263
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T05:58:00.304991Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9606.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8244
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 22 Oct 2025 08:38
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8245View raw event fields
Event Id
E8245
Ticket Id
TCK-1263
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T08:38:06.305028Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6416.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8245
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 22 Oct 2025 10:25
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E8246View raw event fields
Event Id
E8246
Ticket Id
TCK-1263
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-22T10:25:02.305065Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18349.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8246
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 22 Oct 2025 15:30
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8247View raw event fields
Event Id
E8247
Ticket Id
TCK-1263
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-22T15:30:51.305102Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8247
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 22 Oct 2025 15:50
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8248View raw event fields
Event Id
E8248
Ticket Id
TCK-1263
Client Id
CLIENT-57
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-22T15:50:51.305139Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8248
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
James Wilson
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
22 Apr 2025 22:00
last Event
23 Apr 2025 09:44
Ticket TCK-1264
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Apr 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8249View raw event fields
Event Id
E8249
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-22T22:00:00.305176Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8249
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 22 Apr 2025 23:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8250View raw event fields
Event Id
E8250
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-22T23:26:00.305213Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6458.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8250
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 23 Apr 2025 01:13
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8251View raw event fields
Event Id
E8251
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-23T01:13:38.305250Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3497.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8251
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 23 Apr 2025 02:11
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8252View raw event fields
Event Id
E8252
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-23T02:11:55.305287Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7664.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8252
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 23 Apr 2025 04:19
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8253View raw event fields
Event Id
E8253
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-23T04:19:39.305324Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9229.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8253
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 23 Apr 2025 06:53
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8254View raw event fields
Event Id
E8254
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-23T06:53:28.305361Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8254
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 23 Apr 2025 08:52
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8255View raw event fields
Event Id
E8255
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-23T08:52:28.305398Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8255
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 23 Apr 2025 09:14
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8256View raw event fields
Event Id
E8256
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-23T09:14:28.305435Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8256
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 23 Apr 2025 09:44
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8257View raw event fields
Event Id
E8257
Ticket Id
TCK-1264
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-23T09:44:28.305472Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8257
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Clarke
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
27 Oct 2025 18:00
last Event
28 Oct 2025 06:44
Ticket TCK-1265
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Oct 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8258View raw event fields
Event Id
E8258
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-27T18:00:00.305509Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8258
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 27 Oct 2025 18:28
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8259View raw event fields
Event Id
E8259
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-27T18:28:00.305546Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14251.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8259
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 27 Oct 2025 22:25
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8260View raw event fields
Event Id
E8260
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-27T22:25:31.305583Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4306.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8260
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 27 Oct 2025 23:37
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8261View raw event fields
Event Id
E8261
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-27T23:37:17.305620Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3507.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8261
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 28 Oct 2025 00:35
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8262View raw event fields
Event Id
E8262
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-10-28T00:35:44.305657Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
20708.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8262
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 28 Oct 2025 06:20
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8263View raw event fields
Event Id
E8263
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-28T06:20:52.305694Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8263
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 28 Oct 2025 06:44
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8264View raw event fields
Event Id
E8264
Ticket Id
TCK-1265
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-28T06:44:52.305731Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8264
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
28 Dec 2025 19:00
last Event
29 Dec 2025 11:55
Ticket TCK-1266
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Dec 2025 19:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8265View raw event fields
Event Id
E8265
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-28T19:00:00.305768Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8265
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 28 Dec 2025 20:02
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8266View raw event fields
Event Id
E8266
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-28T20:02:00.305805Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4181.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8266
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 28 Dec 2025 21:11
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8267View raw event fields
Event Id
E8267
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-28T21:11:41.305842Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8949.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8267
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 28 Dec 2025 23:40
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8268View raw event fields
Event Id
E8268
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-28T23:40:50.305879Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2864.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8268
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 29 Dec 2025 00:28
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8269View raw event fields
Event Id
E8269
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-29T00:28:34.305916Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34518.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8269
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 29 Dec 2025 10:03
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8270View raw event fields
Event Id
E8270
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-29T10:03:52.305953Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8270
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 29 Dec 2025 11:22
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8271View raw event fields
Event Id
E8271
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-29T11:22:52.305990Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8271
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 29 Dec 2025 11:41
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8272View raw event fields
Event Id
E8272
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-29T11:41:52.306027Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8272
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 29 Dec 2025 11:55
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8273View raw event fields
Event Id
E8273
Ticket Id
TCK-1266
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-29T11:55:52.306064Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8273
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
20 Oct 2025 13:00
last Event
22 Oct 2025 06:24
Ticket TCK-1267
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Oct 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8274View raw event fields
Event Id
E8274
Ticket Id
TCK-1267
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-20T13:00:00.306101Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8274
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 20 Oct 2025 13:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8275View raw event fields
Event Id
E8275
Ticket Id
TCK-1267
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-20T13:21:00.306138Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13614.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8275
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 20 Oct 2025 17:07
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8276View raw event fields
Event Id
E8276
Ticket Id
TCK-1267
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-20T17:07:54.306175Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
132670.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8276
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 22 Oct 2025 05:59
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8277View raw event fields
Event Id
E8277
Ticket Id
TCK-1267
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-22T05:59:04.306212Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8277
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 22 Oct 2025 06:24
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8278View raw event fields
Event Id
E8278
Ticket Id
TCK-1267
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-22T06:24:04.306249Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8278
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
02 Nov 2025 06:00
last Event
02 Nov 2025 18:18
Ticket TCK-1268
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Nov 2025 06:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8279View raw event fields
Event Id
E8279
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-02T06:00:00.306286Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8279
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Nov 2025 07:24
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8280View raw event fields
Event Id
E8280
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-02T07:24:00.306323Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2717.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8280
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Nov 2025 08:09
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8281View raw event fields
Event Id
E8281
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-02T08:09:17.306360Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4451.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8281
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 Nov 2025 09:23
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8282View raw event fields
Event Id
E8282
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-11-02T09:23:28.306397Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12444.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8282
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 Nov 2025 12:50
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8283View raw event fields
Event Id
E8283
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-02T12:50:52.306434Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19375.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8283
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 02 Nov 2025 18:13
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8284View raw event fields
Event Id
E8284
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-02T18:13:47.306471Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8284
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 02 Nov 2025 18:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8285View raw event fields
Event Id
E8285
Ticket Id
TCK-1268
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-02T18:18:47.306508Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8285
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Baker
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
05 Mar 2025 20:00
last Event
06 Mar 2025 01:23
Ticket TCK-1269
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Mar 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8286View raw event fields
Event Id
E8286
Ticket Id
TCK-1269
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-05T20:00:00.306545Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8286
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Mar 2025 20:41
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8287View raw event fields
Event Id
E8287
Ticket Id
TCK-1269
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-05T20:41:00.306582Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13682.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8287
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 Mar 2025 00:29
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8288View raw event fields
Event Id
E8288
Ticket Id
TCK-1269
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-06T00:29:02.306619Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1633.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8288
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 Mar 2025 00:56
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8289View raw event fields
Event Id
E8289
Ticket Id
TCK-1269
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-06T00:56:15.306656Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8289
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 Mar 2025 01:23
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8290View raw event fields
Event Id
E8290
Ticket Id
TCK-1269
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-06T01:23:15.306693Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8290
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Lindiwe Sithole
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
04 Dec 2025 17:00
last Event
05 Dec 2025 06:37
Ticket TCK-1270
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8291View raw event fields
Event Id
E8291
Ticket Id
TCK-1270
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T17:00:00.306730Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8291
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 Dec 2025 17:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8292View raw event fields
Event Id
E8292
Ticket Id
TCK-1270
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T17:56:00.306767Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13617.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8292
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Dec 2025 21:42
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8293View raw event fields
Event Id
E8293
Ticket Id
TCK-1270
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T21:42:57.306804Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5741.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8293
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Dec 2025 23:18
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8294View raw event fields
Event Id
E8294
Ticket Id
TCK-1270
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-04T23:18:38.306841Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25045.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8294
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 05 Dec 2025 06:16
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8295View raw event fields
Event Id
E8295
Ticket Id
TCK-1270
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-05T06:16:03.306878Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8295
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Dec 2025 06:37
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8296View raw event fields
Event Id
E8296
Ticket Id
TCK-1270
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T06:37:03.306915Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8296
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Ayanda Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
06 Jun 2025 19:00
last Event
07 Jun 2025 10:58
Ticket TCK-1271
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jun 2025 19:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8297View raw event fields
Event Id
E8297
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-06T19:00:00.306952Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8297
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 06 Jun 2025 19:37
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8298View raw event fields
Event Id
E8298
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-06T19:37:00.306989Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10167.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8298
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 06 Jun 2025 22:26
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8299View raw event fields
Event Id
E8299
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-06T22:26:27.307026Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5886.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8299
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 07 Jun 2025 00:04
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E8300View raw event fields
Event Id
E8300
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-07T00:04:33.307063Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7457.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8300
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 07 Jun 2025 02:08
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E8301View raw event fields
Event Id
E8301
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-07T02:08:50.307100Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21852.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8301
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 07 Jun 2025 08:13
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E8302View raw event fields
Event Id
E8302
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-07T08:13:02.307137Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8302
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 07 Jun 2025 10:23
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E8303View raw event fields
Event Id
E8303
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-07T10:23:02.307174Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8303
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 07 Jun 2025 10:46
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8304View raw event fields
Event Id
E8304
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T10:46:02.307211Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8304
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 07 Jun 2025 10:58
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8305View raw event fields
Event Id
E8305
Ticket Id
TCK-1271
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T10:58:02.307248Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8305
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner