View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 226–250 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Paul Bell
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
16 Jul 2025 16:00
last Event
17 Jul 2025 04:32
Ticket TCK-1222
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jul 2025 16:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7957View raw event fields
Event Id
E7957
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-16T16:00:00.294372Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7957
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Jul 2025 16:23
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7958View raw event fields
Event Id
E7958
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-16T16:23:00.294409Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4182.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7958
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Jul 2025 17:32
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7959View raw event fields
Event Id
E7959
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-16T17:32:42.294446Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4748.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7959
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Jul 2025 18:51
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7960View raw event fields
Event Id
E7960
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-16T18:51:50.294483Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2509.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7960
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Jul 2025 19:33
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7961View raw event fields
Event Id
E7961
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-16T19:33:39.294520Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25171.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7961
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Jul 2025 02:33
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7962View raw event fields
Event Id
E7962
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-17T02:33:10.294557Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7962
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 Jul 2025 03:58
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7963View raw event fields
Event Id
E7963
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-17T03:58:10.294594Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7963
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 17 Jul 2025 04:25
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7964View raw event fields
Event Id
E7964
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-17T04:25:10.294631Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7964
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 17 Jul 2025 04:32
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7965View raw event fields
Event Id
E7965
Ticket Id
TCK-1222
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-17T04:32:10.294668Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7965
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Thabo Mokoena
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
01 Mar 2025 06:00
last Event
03 Mar 2025 04:32
Ticket TCK-1223
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Mar 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7966View raw event fields
Event Id
E7966
Ticket Id
TCK-1223
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-01T06:00:00.294705Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7966
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Mar 2025 07:09
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7967View raw event fields
Event Id
E7967
Ticket Id
TCK-1223
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-01T07:09:00.294742Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10828.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7967
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Mar 2025 10:09
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7968View raw event fields
Event Id
E7968
Ticket Id
TCK-1223
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-01T10:09:28.294779Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
151685.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7968
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 03 Mar 2025 04:17
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7969View raw event fields
Event Id
E7969
Ticket Id
TCK-1223
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-03T04:17:33.294816Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7969
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 03 Mar 2025 04:32
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7970View raw event fields
Event Id
E7970
Ticket Id
TCK-1223
Client Id
CLIENT-37
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-03T04:32:33.294853Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7970
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
04 Dec 2025 02:00
last Event
07 Dec 2025 04:30
Ticket TCK-1224
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7971View raw event fields
Event Id
E7971
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T02:00:00.294890Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7971
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 04 Dec 2025 03:14
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7972View raw event fields
Event Id
E7972
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T03:14:00.294927Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19116.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7972
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 04 Dec 2025 08:32
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7973View raw event fields
Event Id
E7973
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T08:32:36.294964Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
53533.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7973
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 04 Dec 2025 23:24
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7974View raw event fields
Event Id
E7974
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-04T23:24:49.295001Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
69916.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7974
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 05 Dec 2025 18:50
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7975View raw event fields
Event Id
E7975
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-05T18:50:05.295038Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
114096.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7975
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 07 Dec 2025 02:31
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7976View raw event fields
Event Id
E7976
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-07T02:31:41.295075Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7976
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 07 Dec 2025 03:31
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7977View raw event fields
Event Id
E7977
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-07T03:31:41.295112Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7977
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 07 Dec 2025 04:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7978View raw event fields
Event Id
E7978
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-07T04:09:41.295149Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7978
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 07 Dec 2025 04:30
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7979View raw event fields
Event Id
E7979
Ticket Id
TCK-1224
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-07T04:30:41.295186Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7979
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Olivia Baker
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
17 May 2025 00:00
last Event
17 May 2025 08:12
Ticket TCK-1225
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 May 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7980View raw event fields
Event Id
E7980
Ticket Id
TCK-1225
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-17T00:00:00.295223Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7980
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 17 May 2025 00:54
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7981View raw event fields
Event Id
E7981
Ticket Id
TCK-1225
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-17T00:54:00.295260Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12099.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7981
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 17 May 2025 04:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7982View raw event fields
Event Id
E7982
Ticket Id
TCK-1225
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-17T04:15:39.295297Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3594.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7982
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 17 May 2025 05:15
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7983View raw event fields
Event Id
E7983
Ticket Id
TCK-1225
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-17T05:15:33.295334Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8896.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7983
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 17 May 2025 07:43
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7984View raw event fields
Event Id
E7984
Ticket Id
TCK-1225
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-17T07:43:49.295371Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7984
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 17 May 2025 08:12
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7985View raw event fields
Event Id
E7985
Ticket Id
TCK-1225
Client Id
CLIENT-39
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-17T08:12:49.295408Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7985
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
18 Nov 2025 00:00
last Event
18 Nov 2025 07:30
Ticket TCK-1226
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Nov 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7986View raw event fields
Event Id
E7986
Ticket Id
TCK-1226
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-18T00:00:00.295445Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7986
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Nov 2025 01:00
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7987View raw event fields
Event Id
E7987
Ticket Id
TCK-1226
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-18T01:00:00.295482Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7038.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7987
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Nov 2025 02:57
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7988View raw event fields
Event Id
E7988
Ticket Id
TCK-1226
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-18T02:57:18.295519Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14944.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7988
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Nov 2025 07:06
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7989View raw event fields
Event Id
E7989
Ticket Id
TCK-1226
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-18T07:06:22.295556Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7989
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Nov 2025 07:30
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7990View raw event fields
Event Id
E7990
Ticket Id
TCK-1226
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-18T07:30:22.295593Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7990
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Thabo Mokoena
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
07 Jul 2025 04:00
last Event
07 Jul 2025 20:49
Ticket TCK-1227
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jul 2025 04:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7991View raw event fields
Event Id
E7991
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-07T04:00:00.295630Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7991
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 07 Jul 2025 04:51
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7992View raw event fields
Event Id
E7992
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-07T04:51:00.295667Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6147.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7992
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 07 Jul 2025 06:33
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7993View raw event fields
Event Id
E7993
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-07T06:33:27.295704Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5632.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7993
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 07 Jul 2025 08:07
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7994View raw event fields
Event Id
E7994
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-07T08:07:19.295741Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12235.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7994
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 07 Jul 2025 11:31
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7995View raw event fields
Event Id
E7995
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-07T11:31:14.295778Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25471.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7995
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 07 Jul 2025 18:35
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7996View raw event fields
Event Id
E7996
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-07T18:35:45.295815Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7996
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 07 Jul 2025 19:53
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7997View raw event fields
Event Id
E7997
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-07T19:53:45.295852Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7997
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 07 Jul 2025 20:21
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7998View raw event fields
Event Id
E7998
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-07T20:21:45.295889Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7998
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 07 Jul 2025 20:49
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7999View raw event fields
Event Id
E7999
Ticket Id
TCK-1227
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-07T20:49:45.295926Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7999
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Lindiwe Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
28 Aug 2025 05:00
last Event
28 Aug 2025 13:27
Ticket TCK-1228
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Aug 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8000View raw event fields
Event Id
E8000
Ticket Id
TCK-1228
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-28T05:00:00.295963Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8000
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Aug 2025 05:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8001View raw event fields
Event Id
E8001
Ticket Id
TCK-1228
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-28T05:56:00.296000Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5056.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8001
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Aug 2025 07:20
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8002View raw event fields
Event Id
E8002
Ticket Id
TCK-1228
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-28T07:20:16.296037Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20434.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8002
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Aug 2025 13:00
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8003View raw event fields
Event Id
E8003
Ticket Id
TCK-1228
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-28T13:00:50.296074Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8003
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Aug 2025 13:27
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8004View raw event fields
Event Id
E8004
Ticket Id
TCK-1228
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-28T13:27:50.296111Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8004
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
07 Dec 2025 08:00
last Event
07 Dec 2025 21:03
Ticket TCK-1229
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Dec 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8005View raw event fields
Event Id
E8005
Ticket Id
TCK-1229
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-07T08:00:00.296148Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8005
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 07 Dec 2025 08:44
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8006View raw event fields
Event Id
E8006
Ticket Id
TCK-1229
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-07T08:44:00.296185Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18226.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 07 Dec 2025 13:47
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8007View raw event fields
Event Id
E8007
Ticket Id
TCK-1229
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-07T13:47:46.296222Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25360.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 07 Dec 2025 20:50
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8008View raw event fields
Event Id
E8008
Ticket Id
TCK-1229
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-07T20:50:26.296259Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 07 Dec 2025 21:03
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8009View raw event fields
Event Id
E8009
Ticket Id
TCK-1229
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-07T21:03:26.296296Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Mandla Sithole
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
24 Jul 2025 02:00
last Event
24 Jul 2025 12:48
Ticket TCK-1230
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Jul 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8010View raw event fields
Event Id
E8010
Ticket Id
TCK-1230
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-24T02:00:00.296333Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Jul 2025 03:15
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8011View raw event fields
Event Id
E8011
Ticket Id
TCK-1230
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-24T03:15:00.296370Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13863.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Jul 2025 07:06
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8012View raw event fields
Event Id
E8012
Ticket Id
TCK-1230
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-24T07:06:03.296407Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19982.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 24 Jul 2025 12:39
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8013View raw event fields
Event Id
E8013
Ticket Id
TCK-1230
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-24T12:39:05.296444Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 24 Jul 2025 12:48
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8014View raw event fields
Event Id
E8014
Ticket Id
TCK-1230
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-24T12:48:05.296481Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
10 Jul 2025 11:00
last Event
10 Jul 2025 21:24
Ticket TCK-1231
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Jul 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8015View raw event fields
Event Id
E8015
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-10T11:00:00.296518Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 Jul 2025 12:13
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8016View raw event fields
Event Id
E8016
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-10T12:13:00.296555Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2122.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 10 Jul 2025 12:48
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8017View raw event fields
Event Id
E8017
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-10T12:48:22.296592Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8144.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 10 Jul 2025 15:04
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8018View raw event fields
Event Id
E8018
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-10T15:04:06.296629Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6946.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 10 Jul 2025 16:59
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8019View raw event fields
Event Id
E8019
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-10T16:59:52.296666Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10052.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Jul 2025 19:47
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8020View raw event fields
Event Id
E8020
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-10T19:47:24.296703Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 10 Jul 2025 20:45
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8021View raw event fields
Event Id
E8021
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-10T20:45:24.296740Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 10 Jul 2025 21:13
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8022View raw event fields
Event Id
E8022
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-10T21:13:24.296777Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 10 Jul 2025 21:24
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8023View raw event fields
Event Id
E8023
Ticket Id
TCK-1231
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-10T21:24:24.296814Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
27 Feb 2025 16:00
last Event
27 Feb 2025 22:16
Ticket TCK-1232
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Feb 2025 16:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8024View raw event fields
Event Id
E8024
Ticket Id
TCK-1232
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-27T16:00:00.296851Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Feb 2025 16:23
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8025View raw event fields
Event Id
E8025
Ticket Id
TCK-1232
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-27T16:23:00.296888Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12955.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 27 Feb 2025 19:58
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8026View raw event fields
Event Id
E8026
Ticket Id
TCK-1232
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-27T19:58:55.296925Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7937.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 27 Feb 2025 22:11
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8027View raw event fields
Event Id
E8027
Ticket Id
TCK-1232
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-27T22:11:12.296962Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 Feb 2025 22:16
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8028View raw event fields
Event Id
E8028
Ticket Id
TCK-1232
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-27T22:16:12.296999Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Fourie
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
07 May 2025 20:00
last Event
08 May 2025 09:27
Ticket TCK-1233
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 May 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8029View raw event fields
Event Id
E8029
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-07T20:00:00.297036Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 07 May 2025 20:47
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8030View raw event fields
Event Id
E8030
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-07T20:47:00.297073Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12926.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 May 2025 00:22
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8031View raw event fields
Event Id
E8031
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-08T00:22:26.297110Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4783.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 May 2025 01:42
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8032View raw event fields
Event Id
E8032
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-08T01:42:09.297147Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11694.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 May 2025 04:57
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8033View raw event fields
Event Id
E8033
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-05-08T04:57:03.297184Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
14950.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 08 May 2025 09:06
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8034View raw event fields
Event Id
E8034
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-08T09:06:13.297221Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 08 May 2025 09:27
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8035View raw event fields
Event Id
E8035
Ticket Id
TCK-1233
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-08T09:27:13.297258Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Palesa Nkosi
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
08 May 2025 08:00
last Event
08 May 2025 18:27
Ticket TCK-1234
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 May 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8036View raw event fields
Event Id
E8036
Ticket Id
TCK-1234
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-08T08:00:00.297295Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 08 May 2025 08:54
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8037View raw event fields
Event Id
E8037
Ticket Id
TCK-1234
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-08T08:54:00.297332Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7203.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 08 May 2025 10:54
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8038View raw event fields
Event Id
E8038
Ticket Id
TCK-1234
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-08T10:54:03.297369Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25662.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 08 May 2025 18:01
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8039View raw event fields
Event Id
E8039
Ticket Id
TCK-1234
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-08T18:01:45.297406Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 08 May 2025 18:27
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8040View raw event fields
Event Id
E8040
Ticket Id
TCK-1234
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-08T18:27:45.297443Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Hendrik Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
25 Jun 2025 17:00
last Event
26 Jun 2025 05:21
Ticket TCK-1235
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jun 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8041View raw event fields
Event Id
E8041
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-25T17:00:00.297480Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Jun 2025 17:52
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8042View raw event fields
Event Id
E8042
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-25T17:52:00.297517Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6785.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Jun 2025 19:45
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8043View raw event fields
Event Id
E8043
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-25T19:45:05.297554Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7985.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Jun 2025 21:58
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8044View raw event fields
Event Id
E8044
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-25T21:58:10.297591Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3989.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 25 Jun 2025 23:04
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8045View raw event fields
Event Id
E8045
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-25T23:04:39.297628Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17399.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 26 Jun 2025 03:54
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8046View raw event fields
Event Id
E8046
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-26T03:54:38.297665Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 26 Jun 2025 04:41
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8047View raw event fields
Event Id
E8047
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-26T04:41:38.297702Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 26 Jun 2025 05:13
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8048View raw event fields
Event Id
E8048
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-26T05:13:38.297739Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 26 Jun 2025 05:21
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8049View raw event fields
Event Id
E8049
Ticket Id
TCK-1235
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-26T05:21:38.297776Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Fourie
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
30 Jan 2025 14:00
last Event
31 Jan 2025 00:44
Ticket TCK-1236
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 30 Jan 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8050View raw event fields
Event Id
E8050
Ticket Id
TCK-1236
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-30T14:00:00.297813Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 30 Jan 2025 14:26
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8051View raw event fields
Event Id
E8051
Ticket Id
TCK-1236
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-30T14:26:00.297850Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14980.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 30 Jan 2025 18:35
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8052View raw event fields
Event Id
E8052
Ticket Id
TCK-1236
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-30T18:35:40.297887Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21317.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 31 Jan 2025 00:30
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8053View raw event fields
Event Id
E8053
Ticket Id
TCK-1236
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-31T00:30:57.297924Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 31 Jan 2025 00:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8054View raw event fields
Event Id
E8054
Ticket Id
TCK-1236
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-31T00:44:57.297961Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Taylor
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
28 Oct 2025 01:00
last Event
28 Oct 2025 19:16
Ticket TCK-1237
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Oct 2025 01:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8055View raw event fields
Event Id
E8055
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-28T01:00:00.297998Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 Oct 2025 01:23
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8056View raw event fields
Event Id
E8056
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-28T01:23:00.298035Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4355.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Oct 2025 02:35
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8057View raw event fields
Event Id
E8057
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-28T02:35:35.298072Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9828.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Oct 2025 05:19
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8058View raw event fields
Event Id
E8058
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-28T05:19:23.298109Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12674.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Oct 2025 08:50
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8059View raw event fields
Event Id
E8059
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-28T08:50:37.298146Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29391.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 28 Oct 2025 17:00
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8060View raw event fields
Event Id
E8060
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-28T17:00:28.298183Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 28 Oct 2025 18:26
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8061View raw event fields
Event Id
E8061
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-28T18:26:28.298220Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 28 Oct 2025 19:00
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8062View raw event fields
Event Id
E8062
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-28T19:00:28.298257Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 28 Oct 2025 19:16
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8063View raw event fields
Event Id
E8063
Ticket Id
TCK-1237
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-28T19:16:28.298294Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Pretorius
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
04 Nov 2025 03:00
last Event
04 Nov 2025 14:50
Ticket TCK-1238
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Nov 2025 03:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8064View raw event fields
Event Id
E8064
Ticket Id
TCK-1238
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-04T03:00:00.298331Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 04 Nov 2025 04:18
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8065View raw event fields
Event Id
E8065
Ticket Id
TCK-1238
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-04T04:18:00.298368Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1167.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 04 Nov 2025 04:37
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8066View raw event fields
Event Id
E8066
Ticket Id
TCK-1238
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-04T04:37:27.298405Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8452.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 04 Nov 2025 06:58
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E8067View raw event fields
Event Id
E8067
Ticket Id
TCK-1238
Client Id
CLIENT-21
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-04T06:58:19.298442Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27099.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 04 Nov 2025 14:29
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8068View raw event fields
Event Id
E8068
Ticket Id
TCK-1238
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-04T14:29:58.298479Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 04 Nov 2025 14:50
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8069View raw event fields
Event Id
E8069
Ticket Id
TCK-1238
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-04T14:50:58.298516Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Venter
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
03 Aug 2025 11:00
last Event
03 Aug 2025 18:02
Ticket TCK-1239
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Aug 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8070View raw event fields
Event Id
E8070
Ticket Id
TCK-1239
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-03T11:00:00.298553Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8070
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 03 Aug 2025 12:25
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8071View raw event fields
Event Id
E8071
Ticket Id
TCK-1239
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-03T12:25:00.298590Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9005.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8071
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 03 Aug 2025 14:55
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8072View raw event fields
Event Id
E8072
Ticket Id
TCK-1239
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-03T14:55:05.298627Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10775.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8072
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 03 Aug 2025 17:54
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8073View raw event fields
Event Id
E8073
Ticket Id
TCK-1239
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-03T17:54:40.298664Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8073
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 03 Aug 2025 18:02
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8074View raw event fields
Event Id
E8074
Ticket Id
TCK-1239
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-03T18:02:40.298701Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8074
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Peter Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
05 Sep 2025 15:00
last Event
06 Sep 2025 03:05
Ticket TCK-1240
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Sep 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E8075View raw event fields
Event Id
E8075
Ticket Id
TCK-1240
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-05T15:00:00.298738Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8075
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 05 Sep 2025 15:44
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E8076View raw event fields
Event Id
E8076
Ticket Id
TCK-1240
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-05T15:44:00.298775Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5394.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8076
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 05 Sep 2025 17:13
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E8077View raw event fields
Event Id
E8077
Ticket Id
TCK-1240
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-05T17:13:54.298812Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33842.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8077
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 06 Sep 2025 02:37
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E8078View raw event fields
Event Id
E8078
Ticket Id
TCK-1240
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-06T02:37:56.298849Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8078
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 06 Sep 2025 03:05
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E8079View raw event fields
Event Id
E8079
Ticket Id
TCK-1240
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-06T03:05:56.298886Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8079
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Andrew Clarke
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
23 Aug 2025 10:00
last Event
23 Aug 2025 21:28
Ticket TCK-1241
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Aug 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8080View raw event fields
Event Id
E8080
Ticket Id
TCK-1241
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-23T10:00:00.298923Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8080
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 23 Aug 2025 10:53
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8081View raw event fields
Event Id
E8081
Ticket Id
TCK-1241
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-23T10:53:00.298960Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9863.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8081
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Aug 2025 13:37
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8082View raw event fields
Event Id
E8082
Ticket Id
TCK-1241
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-23T13:37:23.298997Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8082
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 23 Aug 2025 16:17
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8083View raw event fields
Event Id
E8083
Ticket Id
TCK-1241
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-08-23T16:17:43.299034Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17128.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8083
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Aug 2025 21:03
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8084View raw event fields
Event Id
E8084
Ticket Id
TCK-1241
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-23T21:03:11.299071Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8084
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 23 Aug 2025 21:28
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8085View raw event fields
Event Id
E8085
Ticket Id
TCK-1241
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-23T21:28:11.299108Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8085
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zanele Mokoena
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
23 Jul 2025 00:00
last Event
23 Jul 2025 12:11
Ticket TCK-1242
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jul 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8086View raw event fields
Event Id
E8086
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-23T00:00:00.299145Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8086
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 23 Jul 2025 01:14
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8087View raw event fields
Event Id
E8087
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-23T01:14:00.299182Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12148.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8087
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 23 Jul 2025 04:36
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8088View raw event fields
Event Id
E8088
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-23T04:36:28.299219Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2822.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8088
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 23 Jul 2025 05:23
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E8089View raw event fields
Event Id
E8089
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-23T05:23:30.299256Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4963.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8089
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Jul 2025 06:46
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E8090View raw event fields
Event Id
E8090
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-07-23T06:46:13.299293Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18498.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8090
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 23 Jul 2025 11:54
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8091View raw event fields
Event Id
E8091
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-23T11:54:31.299330Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8091
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 23 Jul 2025 12:11
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8092View raw event fields
Event Id
E8092
Ticket Id
TCK-1242
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-23T12:11:31.299367Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8092
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Venter
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
09 Jan 2025 17:00
last Event
10 Jan 2025 09:21
Ticket TCK-1243
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jan 2025 17:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8093View raw event fields
Event Id
E8093
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-09T17:00:00.299404Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8093
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 09 Jan 2025 17:15
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8094View raw event fields
Event Id
E8094
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-09T17:15:00.299441Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7647.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8094
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 09 Jan 2025 19:22
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8095View raw event fields
Event Id
E8095
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-09T19:22:27.299478Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4899.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8095
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Jan 2025 20:44
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8096View raw event fields
Event Id
E8096
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-09T20:44:06.299515Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1823.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8096
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Jan 2025 21:14
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E8097View raw event fields
Event Id
E8097
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-09T21:14:29.299552Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37357.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8097
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Jan 2025 07:37
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E8098View raw event fields
Event Id
E8098
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-10T07:37:06.299589Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8098
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 10 Jan 2025 08:30
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8099View raw event fields
Event Id
E8099
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-10T08:30:06.299626Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8099
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 10 Jan 2025 08:51
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8100View raw event fields
Event Id
E8100
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-10T08:51:06.299663Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8100
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 10 Jan 2025 09:21
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8101View raw event fields
Event Id
E8101
Ticket Id
TCK-1243
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-10T09:21:06.299700Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8101
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Willem Nel
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
14 Sep 2025 11:00
last Event
14 Sep 2025 23:50
Ticket TCK-1244
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Sep 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8102View raw event fields
Event Id
E8102
Ticket Id
TCK-1244
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-14T11:00:00.299737Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8102
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Sep 2025 11:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8103View raw event fields
Event Id
E8103
Ticket Id
TCK-1244
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-14T11:16:00.299774Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11305.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8103
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Sep 2025 14:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8104View raw event fields
Event Id
E8104
Ticket Id
TCK-1244
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-14T14:24:25.299811Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32629.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8104
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Sep 2025 23:28
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8105View raw event fields
Event Id
E8105
Ticket Id
TCK-1244
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-14T23:28:14.299848Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8105
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Sep 2025 23:50
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8106View raw event fields
Event Id
E8106
Ticket Id
TCK-1244
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-14T23:50:14.299885Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8106
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Grace Robinson
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
06 Nov 2025 19:00
last Event
06 Nov 2025 23:32
Ticket TCK-1245
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Nov 2025 19:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8107View raw event fields
Event Id
E8107
Ticket Id
TCK-1245
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-06T19:00:00.299922Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8107
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 06 Nov 2025 19:22
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8108View raw event fields
Event Id
E8108
Ticket Id
TCK-1245
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-06T19:22:00.299959Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5677.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8108
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 Nov 2025 20:56
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8109View raw event fields
Event Id
E8109
Ticket Id
TCK-1245
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-06T20:56:37.299996Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5265.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8109
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 Nov 2025 22:24
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E8110View raw event fields
Event Id
E8110
Ticket Id
TCK-1245
Client Id
CLIENT-24
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-06T22:24:22.300033Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2532.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8110
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 Nov 2025 23:06
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8111View raw event fields
Event Id
E8111
Ticket Id
TCK-1245
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-06T23:06:34.300070Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8111
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 06 Nov 2025 23:32
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E8112View raw event fields
Event Id
E8112
Ticket Id
TCK-1245
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-06T23:32:34.300107Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8112
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
27 Nov 2025 23:00
last Event
28 Nov 2025 02:29
Ticket TCK-1246
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Nov 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E8113View raw event fields
Event Id
E8113
Ticket Id
TCK-1246
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-27T23:00:00.300144Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8113
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Nov 2025 23:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E8114View raw event fields
Event Id
E8114
Ticket Id
TCK-1246
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-27T23:16:00.300181Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6314.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8114
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Nov 2025 01:01
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E8115View raw event fields
Event Id
E8115
Ticket Id
TCK-1246
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T01:01:14.300218Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3492.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8115
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Nov 2025 01:59
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E8116View raw event fields
Event Id
E8116
Ticket Id
TCK-1246
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T01:59:26.300255Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8116
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Nov 2025 02:29
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E8117View raw event fields
Event Id
E8117
Ticket Id
TCK-1246
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T02:29:26.300292Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E8117
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole