View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 201–225 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Nomvula Mbeki
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
01 Jun 2025 11:00
last Event
02 Jun 2025 19:49
Ticket TCK-1197
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Jun 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7778View raw event fields
Event Id
E7778
Ticket Id
TCK-1197
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-01T11:00:00.287749Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Jun 2025 11:18
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7779View raw event fields
Event Id
E7779
Ticket Id
TCK-1197
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-01T11:18:00.287786Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36556.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Jun 2025 21:27
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7780View raw event fields
Event Id
E7780
Ticket Id
TCK-1197
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-01T21:27:16.287823Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
79414.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 02 Jun 2025 19:30
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7781View raw event fields
Event Id
E7781
Ticket Id
TCK-1197
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-02T19:30:50.287860Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Jun 2025 19:49
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7782View raw event fields
Event Id
E7782
Ticket Id
TCK-1197
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-02T19:49:50.287897Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
01 Dec 2025 04:00
last Event
01 Dec 2025 19:50
Ticket TCK-1198
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Dec 2025 04:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7783View raw event fields
Event Id
E7783
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-01T04:00:00.287934Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 01 Dec 2025 05:03
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7784View raw event fields
Event Id
E7784
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-01T05:03:00.287971Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1729.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 01 Dec 2025 05:31
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7785View raw event fields
Event Id
E7785
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-01T05:31:49.288008Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7503.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 01 Dec 2025 07:36
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7786View raw event fields
Event Id
E7786
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-01T07:36:52.288045Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10955.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 01 Dec 2025 10:39
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7787View raw event fields
Event Id
E7787
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-01T10:39:27.288082Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24362.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 01 Dec 2025 17:25
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7788View raw event fields
Event Id
E7788
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-01T17:25:29.288119Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 01 Dec 2025 19:13
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7789View raw event fields
Event Id
E7789
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-01T19:13:29.288156Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 01 Dec 2025 19:35
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7790View raw event fields
Event Id
E7790
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-01T19:35:29.288193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 01 Dec 2025 19:50
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7791View raw event fields
Event Id
E7791
Ticket Id
TCK-1198
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-01T19:50:29.288230Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Thabo Mokoena
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
23 Jun 2025 23:00
last Event
24 Jun 2025 04:39
Ticket TCK-1199
Client / account: Thabo Mokoena · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jun 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7792View raw event fields
Event Id
E7792
Ticket Id
TCK-1199
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-23T23:00:00.288267Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 23 Jun 2025 23:59
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7793View raw event fields
Event Id
E7793
Ticket Id
TCK-1199
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-23T23:59:00.288304Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2093.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 24 Jun 2025 00:33
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7794View raw event fields
Event Id
E7794
Ticket Id
TCK-1199
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-24T00:33:53.288341Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13330.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 24 Jun 2025 04:16
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7795View raw event fields
Event Id
E7795
Ticket Id
TCK-1199
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-24T04:16:03.288378Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 24 Jun 2025 04:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7796View raw event fields
Event Id
E7796
Ticket Id
TCK-1199
Client Id
CLIENT-37
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-24T04:39:03.288415Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Thabo Mokoena
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Nokuthula Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
14 Dec 2025 10:00
last Event
14 Dec 2025 21:57
Ticket TCK-1200
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Dec 2025 10:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7797View raw event fields
Event Id
E7797
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-14T10:00:00.288452Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 14 Dec 2025 11:03
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7798View raw event fields
Event Id
E7798
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-14T11:03:00.288489Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4703.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 14 Dec 2025 12:21
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7799View raw event fields
Event Id
E7799
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-14T12:21:23.288526Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10189.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 14 Dec 2025 15:11
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7800View raw event fields
Event Id
E7800
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-14T15:11:12.288563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6519.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 14 Dec 2025 16:59
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7801View raw event fields
Event Id
E7801
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-14T16:59:51.288600Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9381.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 Dec 2025 19:36
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7802View raw event fields
Event Id
E7802
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-14T19:36:12.288637Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 14 Dec 2025 21:24
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7803View raw event fields
Event Id
E7803
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-14T21:24:12.288674Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 14 Dec 2025 21:48
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7804View raw event fields
Event Id
E7804
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-14T21:48:12.288711Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 14 Dec 2025 21:57
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7805View raw event fields
Event Id
E7805
Ticket Id
TCK-1200
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-14T21:57:12.288748Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Petro van der Merwe
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
02 Sep 2025 13:00
last Event
02 Sep 2025 21:54
Ticket TCK-1201
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Sep 2025 13:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7806View raw event fields
Event Id
E7806
Ticket Id
TCK-1201
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-02T13:00:00.288785Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 02 Sep 2025 13:36
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7807View raw event fields
Event Id
E7807
Ticket Id
TCK-1201
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-02T13:36:00.288822Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11856.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 02 Sep 2025 16:53
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7808View raw event fields
Event Id
E7808
Ticket Id
TCK-1201
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-02T16:53:36.288859Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16519.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 02 Sep 2025 21:28
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7809View raw event fields
Event Id
E7809
Ticket Id
TCK-1201
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-02T21:28:55.288896Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Sep 2025 21:54
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7810View raw event fields
Event Id
E7810
Ticket Id
TCK-1201
Client Id
CLIENT-20
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-02T21:54:55.288933Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Ronel Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
08 Jan 2025 15:00
last Event
09 Jan 2025 03:02
Ticket TCK-1202
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Jan 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7811View raw event fields
Event Id
E7811
Ticket Id
TCK-1202
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-08T15:00:00.288970Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 08 Jan 2025 16:08
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7812View raw event fields
Event Id
E7812
Ticket Id
TCK-1202
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-08T16:08:00.289007Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15888.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 08 Jan 2025 20:32
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7813View raw event fields
Event Id
E7813
Ticket Id
TCK-1202
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-08T20:32:48.289044Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22202.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 09 Jan 2025 02:42
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7814View raw event fields
Event Id
E7814
Ticket Id
TCK-1202
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-09T02:42:50.289081Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 09 Jan 2025 03:02
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7815View raw event fields
Event Id
E7815
Ticket Id
TCK-1202
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-09T03:02:50.289118Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Nokuthula Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
10 Sep 2025 18:00
last Event
11 Sep 2025 12:42
Ticket TCK-1203
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Sep 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7816View raw event fields
Event Id
E7816
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-10T18:00:00.289155Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 10 Sep 2025 18:10
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7817View raw event fields
Event Id
E7817
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-10T18:10:00.289192Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9279.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 10 Sep 2025 20:44
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7818View raw event fields
Event Id
E7818
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-10T20:44:39.289229Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7629.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 10 Sep 2025 22:51
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7819View raw event fields
Event Id
E7819
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-10T22:51:48.289266Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10083.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 11 Sep 2025 01:39
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7820View raw event fields
Event Id
E7820
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-11T01:39:51.289303Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32279.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 11 Sep 2025 10:37
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7821View raw event fields
Event Id
E7821
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-11T10:37:50.289340Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 11 Sep 2025 11:46
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7822View raw event fields
Event Id
E7822
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-11T11:46:50.289377Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 11 Sep 2025 12:22
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7823View raw event fields
Event Id
E7823
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-11T12:22:50.289414Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 11 Sep 2025 12:42
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7824View raw event fields
Event Id
E7824
Ticket Id
TCK-1203
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-11T12:42:50.289451Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
06 Jul 2025 05:00
last Event
06 Jul 2025 16:31
Ticket TCK-1204
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jul 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7825View raw event fields
Event Id
E7825
Ticket Id
TCK-1204
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-06T05:00:00.289488Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 06 Jul 2025 06:17
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7826View raw event fields
Event Id
E7826
Ticket Id
TCK-1204
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-06T06:17:00.289525Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10211.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 Jul 2025 09:07
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7827View raw event fields
Event Id
E7827
Ticket Id
TCK-1204
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-06T09:07:11.289562Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7048.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 Jul 2025 11:04
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7828View raw event fields
Event Id
E7828
Ticket Id
TCK-1204
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-06T11:04:39.289599Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18554.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 Jul 2025 16:13
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7829View raw event fields
Event Id
E7829
Ticket Id
TCK-1204
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-06T16:13:53.289636Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 06 Jul 2025 16:31
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7830View raw event fields
Event Id
E7830
Ticket Id
TCK-1204
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-06T16:31:53.289673Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
12 Aug 2025 17:00
last Event
13 Aug 2025 06:37
Ticket TCK-1205
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Aug 2025 17:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7831View raw event fields
Event Id
E7831
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-12T17:00:00.289710Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7831
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 12 Aug 2025 18:15
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7832View raw event fields
Event Id
E7832
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-12T18:15:00.289747Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8715.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7832
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 12 Aug 2025 20:40
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7833View raw event fields
Event Id
E7833
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-12T20:40:15.289784Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4319.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7833
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 12 Aug 2025 21:52
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7834View raw event fields
Event Id
E7834
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-12T21:52:14.289821Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8566.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7834
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 13 Aug 2025 00:15
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7835View raw event fields
Event Id
E7835
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-13T00:15:00.289858Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14027.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7835
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 13 Aug 2025 04:08
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7836View raw event fields
Event Id
E7836
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-13T04:08:47.289895Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7836
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 13 Aug 2025 05:57
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7837View raw event fields
Event Id
E7837
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-13T05:57:47.289932Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7837
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 13 Aug 2025 06:31
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7838View raw event fields
Event Id
E7838
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-13T06:31:47.289969Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7838
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 13 Aug 2025 06:37
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7839View raw event fields
Event Id
E7839
Ticket Id
TCK-1205
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-13T06:37:47.290006Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7839
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
10 Apr 2025 00:00
last Event
10 Apr 2025 14:22
Ticket TCK-1206
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Apr 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7840View raw event fields
Event Id
E7840
Ticket Id
TCK-1206
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-10T00:00:00.290043Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7840
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 10 Apr 2025 01:23
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7841View raw event fields
Event Id
E7841
Ticket Id
TCK-1206
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-10T01:23:00.290080Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13376.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7841
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Apr 2025 05:05
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7842View raw event fields
Event Id
E7842
Ticket Id
TCK-1206
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-10T05:05:56.290117Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7897.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7842
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Apr 2025 07:17
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7843View raw event fields
Event Id
E7843
Ticket Id
TCK-1206
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-04-10T07:17:33.290154Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24105.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7843
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 Apr 2025 13:59
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7844View raw event fields
Event Id
E7844
Ticket Id
TCK-1206
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-10T13:59:18.290191Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7844
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 10 Apr 2025 14:22
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7845View raw event fields
Event Id
E7845
Ticket Id
TCK-1206
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-10T14:22:18.290228Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7845
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
16 Jan 2025 15:00
last Event
17 Jan 2025 06:15
Ticket TCK-1207
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jan 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7846View raw event fields
Event Id
E7846
Ticket Id
TCK-1207
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-16T15:00:00.290265Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7846
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 16 Jan 2025 15:30
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7847View raw event fields
Event Id
E7847
Ticket Id
TCK-1207
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-16T15:30:00.290302Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13797.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7847
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 16 Jan 2025 19:19
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7848View raw event fields
Event Id
E7848
Ticket Id
TCK-1207
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-16T19:19:57.290339Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38628.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7848
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 17 Jan 2025 06:03
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7849View raw event fields
Event Id
E7849
Ticket Id
TCK-1207
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-17T06:03:45.290376Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7849
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 17 Jan 2025 06:15
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7850View raw event fields
Event Id
E7850
Ticket Id
TCK-1207
Client Id
CLIENT-35
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-17T06:15:45.290413Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7850
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
24 Sep 2025 18:00
last Event
25 Sep 2025 10:53
Ticket TCK-1208
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Sep 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7851View raw event fields
Event Id
E7851
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-24T18:00:00.290450Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7851
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 24 Sep 2025 18:46
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7852View raw event fields
Event Id
E7852
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-24T18:46:00.290487Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5876.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7852
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 24 Sep 2025 20:23
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7853View raw event fields
Event Id
E7853
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-24T20:23:56.290524Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8795.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7853
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 24 Sep 2025 22:50
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7854View raw event fields
Event Id
E7854
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-24T22:50:31.290561Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14068.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7854
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 25 Sep 2025 02:44
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7855View raw event fields
Event Id
E7855
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-25T02:44:59.290598Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23760.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7855
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 25 Sep 2025 09:20
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7856View raw event fields
Event Id
E7856
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-25T09:20:59.290635Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7856
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 25 Sep 2025 10:15
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7857View raw event fields
Event Id
E7857
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-25T10:15:59.290672Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7857
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 25 Sep 2025 10:28
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7858View raw event fields
Event Id
E7858
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-25T10:28:59.290709Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7858
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 25 Sep 2025 10:53
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7859View raw event fields
Event Id
E7859
Ticket Id
TCK-1208
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-25T10:53:59.290746Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7859
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Venter
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
12 Apr 2025 06:00
last Event
12 Apr 2025 17:01
Ticket TCK-1209
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Apr 2025 06:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7860View raw event fields
Event Id
E7860
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-12T06:00:00.290783Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7860
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 12 Apr 2025 06:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7861View raw event fields
Event Id
E7861
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-12T06:56:00.290820Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13188.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7861
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 12 Apr 2025 10:35
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7862View raw event fields
Event Id
E7862
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-12T10:35:48.290857Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3276.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7862
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 12 Apr 2025 11:30
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7863View raw event fields
Event Id
E7863
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-12T11:30:24.290894Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8531.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7863
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 12 Apr 2025 13:52
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7864View raw event fields
Event Id
E7864
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-12T13:52:35.290931Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3828.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7864
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 12 Apr 2025 14:56
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7865View raw event fields
Event Id
E7865
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-12T14:56:23.290968Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7865
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 12 Apr 2025 16:22
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7866View raw event fields
Event Id
E7866
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-12T16:22:23.291005Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7866
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 12 Apr 2025 16:33
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7867View raw event fields
Event Id
E7867
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-12T16:33:23.291042Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7867
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 12 Apr 2025 17:01
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7868View raw event fields
Event Id
E7868
Ticket Id
TCK-1209
Client Id
CLIENT-34
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-12T17:01:23.291079Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7868
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Stefan Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
10 Sep 2025 04:00
last Event
10 Sep 2025 19:17
Ticket TCK-1210
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Sep 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7869View raw event fields
Event Id
E7869
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-10T04:00:00.291116Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7869
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 Sep 2025 04:54
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7870View raw event fields
Event Id
E7870
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-10T04:54:00.291153Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5747.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7870
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 10 Sep 2025 06:29
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7871View raw event fields
Event Id
E7871
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-10T06:29:47.291190Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2491.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7871
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 10 Sep 2025 07:11
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7872View raw event fields
Event Id
E7872
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-10T07:11:18.291227Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12617.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7872
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 10 Sep 2025 10:41
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7873View raw event fields
Event Id
E7873
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-10T10:41:35.291264Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25278.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7873
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 10 Sep 2025 17:42
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7874View raw event fields
Event Id
E7874
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-10T17:42:53.291301Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7874
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 10 Sep 2025 18:47
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7875View raw event fields
Event Id
E7875
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-10T18:47:53.291338Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7875
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 10 Sep 2025 18:59
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7876View raw event fields
Event Id
E7876
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-10T18:59:53.291375Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7876
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 10 Sep 2025 19:17
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7877View raw event fields
Event Id
E7877
Ticket Id
TCK-1210
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-10T19:17:53.291412Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7877
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
08 May 2025 20:00
last Event
11 May 2025 18:15
Ticket TCK-1211
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 May 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7878View raw event fields
Event Id
E7878
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-08T20:00:00.291449Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7878
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 08 May 2025 20:27
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7879View raw event fields
Event Id
E7879
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-08T20:27:00.291486Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
70421.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7879
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 09 May 2025 16:00
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7880View raw event fields
Event Id
E7880
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-09T16:00:41.291523Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
42777.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7880
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 10 May 2025 03:53
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E7881View raw event fields
Event Id
E7881
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-10T03:53:38.291560Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19830.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7881
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 10 May 2025 09:24
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E7882View raw event fields
Event Id
E7882
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-10T09:24:08.291597Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
109874.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7882
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 11 May 2025 15:55
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E7883View raw event fields
Event Id
E7883
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-11T15:55:22.291634Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7883
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 11 May 2025 17:43
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E7884View raw event fields
Event Id
E7884
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-11T17:43:22.291671Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7884
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 11 May 2025 17:53
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7885View raw event fields
Event Id
E7885
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-11T17:53:22.291708Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 11 May 2025 18:15
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7886View raw event fields
Event Id
E7886
Ticket Id
TCK-1211
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-11T18:15:22.291745Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
16 Sep 2025 14:00
last Event
17 Sep 2025 00:13
Ticket TCK-1212
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Sep 2025 14:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7887View raw event fields
Event Id
E7887
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-16T14:00:00.291782Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Sep 2025 15:13
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7888View raw event fields
Event Id
E7888
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-16T15:13:00.291819Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15636.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Sep 2025 19:33
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7889View raw event fields
Event Id
E7889
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-16T19:33:36.291856Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3796.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Sep 2025 20:36
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7890View raw event fields
Event Id
E7890
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-16T20:36:52.291893Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4908.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Sep 2025 21:58
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7891View raw event fields
Event Id
E7891
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-09-16T21:58:40.291930Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
7457.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7891
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 17 Sep 2025 00:02
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7892View raw event fields
Event Id
E7892
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-17T00:02:57.291967Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7892
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 17 Sep 2025 00:13
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7893View raw event fields
Event Id
E7893
Ticket Id
TCK-1212
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-17T00:13:57.292004Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7893
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Jessica Cooper
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
06 Aug 2025 20:00
last Event
07 Aug 2025 09:30
Ticket TCK-1213
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Aug 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7894View raw event fields
Event Id
E7894
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-06T20:00:00.292041Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7894
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 06 Aug 2025 20:10
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7895View raw event fields
Event Id
E7895
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-06T20:10:00.292078Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1832.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7895
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 06 Aug 2025 20:40
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7896View raw event fields
Event Id
E7896
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-06T20:40:32.292115Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5331.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7896
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 06 Aug 2025 22:09
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7897View raw event fields
Event Id
E7897
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-06T22:09:23.292152Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8814.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7897
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 07 Aug 2025 00:36
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7898View raw event fields
Event Id
E7898
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-07T00:36:17.292189Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23963.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7898
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 07 Aug 2025 07:15
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7899View raw event fields
Event Id
E7899
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-07T07:15:40.292226Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6780.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7899
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 07 Aug 2025 09:08
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7900View raw event fields
Event Id
E7900
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-07T09:08:40.292263Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7900
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 07 Aug 2025 09:18
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7901View raw event fields
Event Id
E7901
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-07T09:18:40.292300Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7901
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 07 Aug 2025 09:30
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7902View raw event fields
Event Id
E7902
Ticket Id
TCK-1213
Client Id
CLIENT-46
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-07T09:30:40.292337Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7902
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Mandla Sithole
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
11 Oct 2025 17:00
last Event
12 Oct 2025 03:59
Ticket TCK-1214
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Oct 2025 17:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7903View raw event fields
Event Id
E7903
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-11T17:00:00.292374Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7903
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 11 Oct 2025 17:33
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7904View raw event fields
Event Id
E7904
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-11T17:33:00.292411Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6977.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7904
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 11 Oct 2025 19:29
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7905View raw event fields
Event Id
E7905
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-11T19:29:17.292448Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9217.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7905
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 11 Oct 2025 22:02
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7906View raw event fields
Event Id
E7906
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-11T22:02:54.292485Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8632.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7906
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 12 Oct 2025 00:26
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7907View raw event fields
Event Id
E7907
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-12T00:26:46.292522Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
11242.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7907
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Oct 2025 03:34
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7908View raw event fields
Event Id
E7908
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-12T03:34:08.292559Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7908
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 12 Oct 2025 03:59
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7909View raw event fields
Event Id
E7909
Ticket Id
TCK-1214
Client Id
CLIENT-45
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-12T03:59:08.292596Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7909
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
19 Jan 2025 03:00
last Event
19 Jan 2025 09:57
Ticket TCK-1215
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Jan 2025 03:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7910View raw event fields
Event Id
E7910
Ticket Id
TCK-1215
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-19T03:00:00.292633Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7910
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 19 Jan 2025 03:14
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7911View raw event fields
Event Id
E7911
Ticket Id
TCK-1215
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-19T03:14:00.292670Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5574.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7911
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 19 Jan 2025 04:46
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7912View raw event fields
Event Id
E7912
Ticket Id
TCK-1215
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-19T04:46:54.292707Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18310.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7912
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 19 Jan 2025 09:52
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E7913View raw event fields
Event Id
E7913
Ticket Id
TCK-1215
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-19T09:52:04.292744Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7913
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 19 Jan 2025 09:57
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E7914View raw event fields
Event Id
E7914
Ticket Id
TCK-1215
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-19T09:57:04.292781Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7914
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Kagiso Dlamini
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
22 Sep 2025 22:00
last Event
23 Sep 2025 16:49
Ticket TCK-1216
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Sep 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E7915View raw event fields
Event Id
E7915
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-22T22:00:00.292818Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7915
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 22 Sep 2025 23:10
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E7916View raw event fields
Event Id
E7916
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-22T23:10:00.292855Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9388.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7916
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 23 Sep 2025 01:46
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E7917View raw event fields
Event Id
E7917
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-23T01:46:28.292892Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5193.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7917
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 23 Sep 2025 03:13
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E7918View raw event fields
Event Id
E7918
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-09-23T03:13:01.292929Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13453.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7918
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 23 Sep 2025 06:57
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7919View raw event fields
Event Id
E7919
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-23T06:57:14.292966Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
34351.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7919
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 Sep 2025 16:29
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7920View raw event fields
Event Id
E7920
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-23T16:29:45.293003Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7920
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 23 Sep 2025 16:49
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7921View raw event fields
Event Id
E7921
Ticket Id
TCK-1216
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-23T16:49:45.293040Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7921
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Peter Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
11 Jul 2025 19:00
last Event
11 Jul 2025 23:44
Ticket TCK-1217
Client / account: Peter Hughes · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Jul 2025 19:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7922View raw event fields
Event Id
E7922
Ticket Id
TCK-1217
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-11T19:00:00.293077Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7922
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 11 Jul 2025 19:42
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7923View raw event fields
Event Id
E7923
Ticket Id
TCK-1217
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-11T19:42:00.293114Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11015.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7923
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 11 Jul 2025 22:45
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7924View raw event fields
Event Id
E7924
Ticket Id
TCK-1217
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-11T22:45:35.293151Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1743.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7924
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 11 Jul 2025 23:14
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7925View raw event fields
Event Id
E7925
Ticket Id
TCK-1217
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-11T23:14:38.293188Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7925
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 11 Jul 2025 23:44
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7926View raw event fields
Event Id
E7926
Ticket Id
TCK-1217
Client Id
CLIENT-70
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-11T23:44:38.293225Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7926
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
16 Oct 2025 21:00
last Event
17 Oct 2025 13:17
Ticket TCK-1218
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Oct 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E7927View raw event fields
Event Id
E7927
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-16T21:00:00.293262Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7927
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Oct 2025 21:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E7928View raw event fields
Event Id
E7928
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-16T21:19:00.293299Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12182.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7928
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 17 Oct 2025 00:42
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E7929View raw event fields
Event Id
E7929
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-17T00:42:02.293336Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9330.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7929
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 17 Oct 2025 03:17
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7930View raw event fields
Event Id
E7930
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-17T03:17:32.293373Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6330.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7930
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 17 Oct 2025 05:03
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E7931View raw event fields
Event Id
E7931
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-17T05:03:02.293410Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20353.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7931
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 17 Oct 2025 10:42
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E7932View raw event fields
Event Id
E7932
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-17T10:42:15.293447Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6300.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7932
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 17 Oct 2025 12:27
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7933View raw event fields
Event Id
E7933
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-17T12:27:15.293484Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7933
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 17 Oct 2025 12:56
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E7934View raw event fields
Event Id
E7934
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-17T12:56:15.293521Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7934
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 17 Oct 2025 13:17
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E7935View raw event fields
Event Id
E7935
Ticket Id
TCK-1218
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-17T13:17:15.293558Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7935
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Ndlovu
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
03 Dec 2025 02:00
last Event
03 Dec 2025 15:29
Ticket TCK-1219
Client / account: Mandla Ndlovu · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Dec 2025 02:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7936View raw event fields
Event Id
E7936
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-03T02:00:00.293595Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7936
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 03 Dec 2025 02:41
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7937View raw event fields
Event Id
E7937
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-03T02:41:00.293632Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11703.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7937
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 03 Dec 2025 05:56
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7938View raw event fields
Event Id
E7938
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-03T05:56:03.293669Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3407.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7938
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 03 Dec 2025 06:52
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7939View raw event fields
Event Id
E7939
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-03T06:52:50.293706Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12351.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7939
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 03 Dec 2025 10:18
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E7940View raw event fields
Event Id
E7940
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-12-03T10:18:41.293743Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16937.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7940
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 03 Dec 2025 15:00
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7941View raw event fields
Event Id
E7941
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-03T15:00:58.293780Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7941
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 03 Dec 2025 15:29
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E7942View raw event fields
Event Id
E7942
Ticket Id
TCK-1219
Client Id
CLIENT-82
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-03T15:29:58.293817Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7942
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
19 Aug 2025 07:00
last Event
21 Aug 2025 06:26
Ticket TCK-1220
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Aug 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7943View raw event fields
Event Id
E7943
Ticket Id
TCK-1220
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-19T07:00:00.293854Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7943
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 19 Aug 2025 07:39
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7944View raw event fields
Event Id
E7944
Ticket Id
TCK-1220
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-19T07:39:00.293891Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
132947.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7944
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 Aug 2025 20:34
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7945View raw event fields
Event Id
E7945
Ticket Id
TCK-1220
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-20T20:34:47.293928Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34172.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7945
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 21 Aug 2025 06:04
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7946View raw event fields
Event Id
E7946
Ticket Id
TCK-1220
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-21T06:04:19.293965Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7946
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 21 Aug 2025 06:26
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E7947View raw event fields
Event Id
E7947
Ticket Id
TCK-1220
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-21T06:26:19.294002Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7947
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Frikkie Pretorius
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
03 Dec 2025 21:00
last Event
04 Dec 2025 10:15
Ticket TCK-1221
Client / account: Frikkie Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Dec 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7948View raw event fields
Event Id
E7948
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-03T21:00:00.294039Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7948
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 03 Dec 2025 21:39
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7949View raw event fields
Event Id
E7949
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-03T21:39:00.294076Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5799.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7949
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 03 Dec 2025 23:15
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7950View raw event fields
Event Id
E7950
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-03T23:15:39.294113Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7233.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7950
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 04 Dec 2025 01:16
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7951View raw event fields
Event Id
E7951
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-04T01:16:12.294150Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14349.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7951
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 04 Dec 2025 05:15
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7952View raw event fields
Event Id
E7952
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-04T05:15:21.294187Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11407.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7952
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 04 Dec 2025 08:25
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7953View raw event fields
Event Id
E7953
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-04T08:25:28.294224Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7953
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 04 Dec 2025 09:38
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7954View raw event fields
Event Id
E7954
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-04T09:38:28.294261Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7954
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 04 Dec 2025 10:08
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7955View raw event fields
Event Id
E7955
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-04T10:08:28.294298Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7955
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 04 Dec 2025 10:15
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E7956View raw event fields
Event Id
E7956
Ticket Id
TCK-1221
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-04T10:15:28.294335Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E7956
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena