View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1076–1100 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Palesa Nkosi
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
03 May 2025 16:00
last Event
04 May 2025 02:51
Ticket TCK-753
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 May 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4641View raw event fields
Event Id
E4641
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-03T16:00:00.171680Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4641
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 May 2025 16:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4642View raw event fields
Event Id
E4642
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-03T16:56:00.171717Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7010.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4642
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 May 2025 18:52
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4643View raw event fields
Event Id
E4643
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-03T18:52:50.171754Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3895.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4643
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 May 2025 19:57
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4644View raw event fields
Event Id
E4644
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-03T19:57:45.171791Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11113.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4644
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 May 2025 23:02
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4645View raw event fields
Event Id
E4645
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-03T23:02:58.171828Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5424.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4645
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 04 May 2025 00:33
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4646View raw event fields
Event Id
E4646
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-04T00:33:22.171865Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4646
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 04 May 2025 01:48
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4647View raw event fields
Event Id
E4647
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-04T01:48:22.171902Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4647
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 04 May 2025 02:23
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4648View raw event fields
Event Id
E4648
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-04T02:23:22.171939Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4648
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 04 May 2025 02:51
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4649View raw event fields
Event Id
E4649
Ticket Id
TCK-753
Client Id
CLIENT-47
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-04T02:51:22.171976Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4649
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
07 May 2025 02:00
last Event
07 May 2025 23:06
Ticket TCK-754
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 May 2025 02:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4650View raw event fields
Event Id
E4650
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-07T02:00:00.172013Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4650
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 07 May 2025 02:42
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4651View raw event fields
Event Id
E4651
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-07T02:42:00.172050Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3724.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4651
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 07 May 2025 03:44
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4652View raw event fields
Event Id
E4652
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-07T03:44:04.172087Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9625.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4652
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 07 May 2025 06:24
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E4653View raw event fields
Event Id
E4653
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-07T06:24:29.172124Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8594.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4653
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 07 May 2025 08:47
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E4654View raw event fields
Event Id
E4654
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-07T08:47:43.172161Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46487.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4654
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 07 May 2025 21:42
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E4655View raw event fields
Event Id
E4655
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-07T21:42:30.172198Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4655
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 07 May 2025 22:23
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E4656View raw event fields
Event Id
E4656
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-07T22:23:30.172235Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4656
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 07 May 2025 22:53
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4657View raw event fields
Event Id
E4657
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-07T22:53:30.172272Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4657
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 07 May 2025 23:06
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4658View raw event fields
Event Id
E4658
Ticket Id
TCK-754
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-07T23:06:30.172309Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4658
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Palesa Nkosi
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
19 Apr 2025 19:00
last Event
20 Apr 2025 07:12
Ticket TCK-755
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Apr 2025 19:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4659View raw event fields
Event Id
E4659
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-19T19:00:00.172346Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4659
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 Apr 2025 19:06
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4660View raw event fields
Event Id
E4660
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-19T19:06:00.172383Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2648.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4660
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 Apr 2025 19:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4661View raw event fields
Event Id
E4661
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-19T19:50:08.172420Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5745.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4661
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Apr 2025 21:25
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4662View raw event fields
Event Id
E4662
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-19T21:25:53.172457Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11107.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4662
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 20 Apr 2025 00:31
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4663View raw event fields
Event Id
E4663
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-20T00:31:00.172494Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15932.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4663
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 20 Apr 2025 04:56
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4664View raw event fields
Event Id
E4664
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-20T04:56:32.172531Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4664
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 20 Apr 2025 06:16
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4665View raw event fields
Event Id
E4665
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-20T06:16:32.172568Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4665
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 20 Apr 2025 06:43
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4666View raw event fields
Event Id
E4666
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-20T06:43:32.172605Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4666
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 20 Apr 2025 07:12
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4667View raw event fields
Event Id
E4667
Ticket Id
TCK-755
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-20T07:12:32.172642Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4667
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Susan Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
19 Jun 2025 18:00
last Event
20 Jun 2025 06:17
Ticket TCK-756
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Jun 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4668View raw event fields
Event Id
E4668
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-19T18:00:00.172679Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4668
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 19 Jun 2025 18:51
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4669View raw event fields
Event Id
E4669
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-19T18:51:00.172716Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8682.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4669
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 19 Jun 2025 21:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4670View raw event fields
Event Id
E4670
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-19T21:15:42.172753Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2705.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4670
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 19 Jun 2025 22:00
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E4671View raw event fields
Event Id
E4671
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-19T22:00:47.172790Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14263.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4671
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 20 Jun 2025 01:58
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E4672View raw event fields
Event Id
E4672
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-20T01:58:30.172827Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8528.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4672
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 20 Jun 2025 04:20
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E4673View raw event fields
Event Id
E4673
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-20T04:20:38.172864Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4673
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 20 Jun 2025 05:43
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E4674View raw event fields
Event Id
E4674
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-20T05:43:38.172901Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4674
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 20 Jun 2025 06:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4675View raw event fields
Event Id
E4675
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-20T06:06:38.172938Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4675
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 20 Jun 2025 06:17
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4676View raw event fields
Event Id
E4676
Ticket Id
TCK-756
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-20T06:17:38.172975Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4676
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Simon Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
14 Aug 2025 18:00
last Event
18 Aug 2025 12:16
Ticket TCK-757
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Aug 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4677View raw event fields
Event Id
E4677
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-14T18:00:00.173012Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4677
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 14 Aug 2025 19:04
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4678View raw event fields
Event Id
E4678
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-14T19:04:00.173049Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24479.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4678
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 15 Aug 2025 01:51
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4679View raw event fields
Event Id
E4679
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-15T01:51:59.173086Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28814.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4679
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 15 Aug 2025 09:52
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4680View raw event fields
Event Id
E4680
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-15T09:52:13.173123Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59501.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4680
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 16 Aug 2025 02:23
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4681View raw event fields
Event Id
E4681
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-16T02:23:54.173160Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
201968.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4681
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 18 Aug 2025 10:30
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4682View raw event fields
Event Id
E4682
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-18T10:30:02.173197Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4682
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 18 Aug 2025 11:37
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4683View raw event fields
Event Id
E4683
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-18T11:37:02.173234Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4683
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 18 Aug 2025 12:07
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4684View raw event fields
Event Id
E4684
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-18T12:07:02.173271Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4684
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 18 Aug 2025 12:16
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4685View raw event fields
Event Id
E4685
Ticket Id
TCK-757
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-18T12:16:02.173308Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4685
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
15 Nov 2025 22:00
last Event
16 Nov 2025 10:56
Ticket TCK-758
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Nov 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4686View raw event fields
Event Id
E4686
Ticket Id
TCK-758
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-15T22:00:00.173345Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4686
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 15 Nov 2025 22:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4687View raw event fields
Event Id
E4687
Ticket Id
TCK-758
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-15T22:16:00.173382Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8448.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4687
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Nov 2025 00:36
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4688View raw event fields
Event Id
E4688
Ticket Id
TCK-758
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-16T00:36:48.173419Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4688
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Nov 2025 01:20
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4689View raw event fields
Event Id
E4689
Ticket Id
TCK-758
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-16T01:20:28.173456Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33897.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4689
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Nov 2025 10:45
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4690View raw event fields
Event Id
E4690
Ticket Id
TCK-758
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-16T10:45:25.173493Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4690
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 16 Nov 2025 10:56
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4691View raw event fields
Event Id
E4691
Ticket Id
TCK-758
Client Id
CLIENT-46
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-16T10:56:25.173530Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4691
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Palesa Nkosi
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
25 Jun 2025 11:00
last Event
26 Jun 2025 04:16
Ticket TCK-759
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Jun 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4692View raw event fields
Event Id
E4692
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-25T11:00:00.173567Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4692
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 25 Jun 2025 11:15
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4693View raw event fields
Event Id
E4693
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-25T11:15:00.173604Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12356.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4693
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 25 Jun 2025 14:40
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4694View raw event fields
Event Id
E4694
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-25T14:40:56.173641Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2532.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4694
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 25 Jun 2025 15:23
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4695View raw event fields
Event Id
E4695
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-06-25T15:23:08.173678Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8774.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4695
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 25 Jun 2025 17:49
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4696View raw event fields
Event Id
E4696
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-06-25T17:49:22.173715Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
36708.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4696
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 26 Jun 2025 04:01
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4697View raw event fields
Event Id
E4697
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-26T04:01:10.173752Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4697
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 26 Jun 2025 04:16
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4698View raw event fields
Event Id
E4698
Ticket Id
TCK-759
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-26T04:16:10.173789Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4698
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Johan Nel
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
01 Dec 2025 05:00
last Event
01 Dec 2025 13:00
Ticket TCK-760
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Dec 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4699View raw event fields
Event Id
E4699
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-01T05:00:00.173826Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4699
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Dec 2025 05:34
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4700View raw event fields
Event Id
E4700
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-01T05:34:00.173863Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4287.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4700
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Dec 2025 06:45
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4701View raw event fields
Event Id
E4701
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-01T06:45:27.173900Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4758.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4701
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Dec 2025 08:04
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4702View raw event fields
Event Id
E4702
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-01T08:04:45.173937Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6491.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4702
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Dec 2025 09:52
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4703View raw event fields
Event Id
E4703
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-01T09:52:56.173974Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5036.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4703
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 01 Dec 2025 11:16
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4704View raw event fields
Event Id
E4704
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-01T11:16:52.174011Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4704
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 01 Dec 2025 12:18
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4705View raw event fields
Event Id
E4705
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-01T12:18:52.174048Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4705
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 01 Dec 2025 12:45
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4706View raw event fields
Event Id
E4706
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-01T12:45:52.174085Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4706
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 01 Dec 2025 13:00
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4707View raw event fields
Event Id
E4707
Ticket Id
TCK-760
Client Id
CLIENT-80
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-01T13:00:52.174122Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4707
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
21 Jun 2025 09:00
last Event
22 Jun 2025 02:35
Ticket TCK-761
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jun 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4708View raw event fields
Event Id
E4708
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-21T09:00:00.174159Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4708
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 21 Jun 2025 10:08
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4709View raw event fields
Event Id
E4709
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-21T10:08:00.174196Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4916.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4709
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 21 Jun 2025 11:29
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4710View raw event fields
Event Id
E4710
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-21T11:29:56.174233Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3113.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4710
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 21 Jun 2025 12:21
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4711View raw event fields
Event Id
E4711
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-21T12:21:49.174270Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10626.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4711
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 21 Jun 2025 15:18
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E4712View raw event fields
Event Id
E4712
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-21T15:18:55.174307Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33944.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4712
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 22 Jun 2025 00:44
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E4713View raw event fields
Event Id
E4713
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-22T00:44:39.174344Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4713
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 22 Jun 2025 01:54
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4714View raw event fields
Event Id
E4714
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-22T01:54:39.174381Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4714
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 22 Jun 2025 02:19
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4715View raw event fields
Event Id
E4715
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-22T02:19:39.174418Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4715
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 22 Jun 2025 02:35
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4716View raw event fields
Event Id
E4716
Ticket Id
TCK-761
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-22T02:35:39.174455Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4716
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Cornelius Joubert
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
09 Nov 2025 11:00
last Event
09 Nov 2025 21:03
Ticket TCK-762
Client / account: Cornelius Joubert · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Nov 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4717View raw event fields
Event Id
E4717
Ticket Id
TCK-762
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-09T11:00:00.174492Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4717
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 09 Nov 2025 12:00
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4718View raw event fields
Event Id
E4718
Ticket Id
TCK-762
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-09T12:00:00.174529Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4994.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4718
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 09 Nov 2025 13:23
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4719View raw event fields
Event Id
E4719
Ticket Id
TCK-762
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-09T13:23:14.174566Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3192.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4719
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Nov 2025 14:16
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4720View raw event fields
Event Id
E4720
Ticket Id
TCK-762
Client Id
CLIENT-78
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-09T14:16:26.174603Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22942.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4720
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Nov 2025 20:38
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4721View raw event fields
Event Id
E4721
Ticket Id
TCK-762
Client Id
CLIENT-78
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-09T20:38:48.174640Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4721
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 09 Nov 2025 21:03
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4722View raw event fields
Event Id
E4722
Ticket Id
TCK-762
Client Id
CLIENT-78
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-09T21:03:48.174677Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4722
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Cornelius Joubert
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
14 Dec 2025 21:00
last Event
15 Dec 2025 06:25
Ticket TCK-763
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Dec 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4723View raw event fields
Event Id
E4723
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-14T21:00:00.174714Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4723
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Dec 2025 21:53
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4724View raw event fields
Event Id
E4724
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-14T21:53:00.174751Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1542.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4724
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Dec 2025 22:18
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4725View raw event fields
Event Id
E4725
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-14T22:18:42.174788Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6702.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4725
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 15 Dec 2025 00:10
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4726View raw event fields
Event Id
E4726
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-15T00:10:24.174825Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8491.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4726
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 15 Dec 2025 02:31
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4727View raw event fields
Event Id
E4727
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-15T02:31:55.174862Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6601.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4727
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 15 Dec 2025 04:21
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4728View raw event fields
Event Id
E4728
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-15T04:21:56.174899Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4728
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 15 Dec 2025 05:29
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4729View raw event fields
Event Id
E4729
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-15T05:29:56.174936Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4729
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 15 Dec 2025 06:04
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4730View raw event fields
Event Id
E4730
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-15T06:04:56.174973Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4730
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 15 Dec 2025 06:25
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4731View raw event fields
Event Id
E4731
Ticket Id
TCK-763
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-15T06:25:56.175010Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4731
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Zolani Radebe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
05 Nov 2025 22:00
last Event
06 Nov 2025 12:57
Ticket TCK-764
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Nov 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4732View raw event fields
Event Id
E4732
Ticket Id
TCK-764
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-05T22:00:00.175047Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4732
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Nov 2025 22:34
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4733View raw event fields
Event Id
E4733
Ticket Id
TCK-764
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-05T22:34:00.175084Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12519.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4733
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 Nov 2025 02:02
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4734View raw event fields
Event Id
E4734
Ticket Id
TCK-764
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-06T02:02:39.175121Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4734
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 Nov 2025 12:49
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4735View raw event fields
Event Id
E4735
Ticket Id
TCK-764
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-06T12:49:39.175158Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4735
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 Nov 2025 12:57
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4736View raw event fields
Event Id
E4736
Ticket Id
TCK-764
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-06T12:57:39.175195Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4736
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Mark Turner
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
13 Dec 2025 08:00
last Event
13 Dec 2025 22:05
Ticket TCK-765
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Dec 2025 08:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4737View raw event fields
Event Id
E4737
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-13T08:00:00.175232Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4737
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Dec 2025 09:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4738View raw event fields
Event Id
E4738
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-13T09:19:00.175269Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8747.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4738
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Dec 2025 11:44
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4739View raw event fields
Event Id
E4739
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-13T11:44:47.175306Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10712.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4739
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Dec 2025 14:43
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4740View raw event fields
Event Id
E4740
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-13T14:43:19.175343Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10911.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4740
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Dec 2025 17:45
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E4741View raw event fields
Event Id
E4741
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-13T17:45:10.175380Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7581.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4741
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 13 Dec 2025 19:51
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E4742View raw event fields
Event Id
E4742
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-13T19:51:31.175417Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5760.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4742
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 13 Dec 2025 21:27
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4743View raw event fields
Event Id
E4743
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-13T21:27:31.175454Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4743
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 13 Dec 2025 21:54
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4744View raw event fields
Event Id
E4744
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-13T21:54:31.175491Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4744
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 13 Dec 2025 22:05
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4745View raw event fields
Event Id
E4745
Ticket Id
TCK-765
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-13T22:05:31.175528Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4745
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
01 Jul 2025 00:00
last Event
01 Jul 2025 08:56
Ticket TCK-766
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Jul 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4746View raw event fields
Event Id
E4746
Ticket Id
TCK-766
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-01T00:00:00.175565Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4746
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Jul 2025 00:40
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4747View raw event fields
Event Id
E4747
Ticket Id
TCK-766
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-01T00:40:00.175602Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6865.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4747
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Jul 2025 02:34
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4748View raw event fields
Event Id
E4748
Ticket Id
TCK-766
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-01T02:34:25.175639Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5592.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4748
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Jul 2025 04:07
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4749View raw event fields
Event Id
E4749
Ticket Id
TCK-766
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-01T04:07:37.175676Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16589.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4749
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Jul 2025 08:44
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4750View raw event fields
Event Id
E4750
Ticket Id
TCK-766
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-01T08:44:06.175713Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4750
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 01 Jul 2025 08:56
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4751View raw event fields
Event Id
E4751
Ticket Id
TCK-766
Client Id
CLIENT-31
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-01T08:56:06.175750Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4751
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
16 Sep 2025 07:00
last Event
16 Sep 2025 17:41
Ticket TCK-767
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Sep 2025 07:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4752View raw event fields
Event Id
E4752
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-16T07:00:00.175787Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4752
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Sep 2025 07:17
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4753View raw event fields
Event Id
E4753
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-16T07:17:00.175824Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6062.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4753
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Sep 2025 08:58
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4754View raw event fields
Event Id
E4754
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-16T08:58:02.175861Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7222.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4754
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Sep 2025 10:58
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4755View raw event fields
Event Id
E4755
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-16T10:58:24.175898Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5393.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4755
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Sep 2025 12:28
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4756View raw event fields
Event Id
E4756
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-16T12:28:17.175935Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10179.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4756
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 16 Sep 2025 15:17
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4757View raw event fields
Event Id
E4757
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-16T15:17:56.175972Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4757
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 16 Sep 2025 16:47
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4758View raw event fields
Event Id
E4758
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-16T16:47:56.176009Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4758
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 16 Sep 2025 17:26
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4759View raw event fields
Event Id
E4759
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-16T17:26:56.176046Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4759
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 16 Sep 2025 17:41
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4760View raw event fields
Event Id
E4760
Ticket Id
TCK-767
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-16T17:41:56.176083Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4760
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Palesa Nkosi
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
23 Jun 2025 14:00
last Event
23 Jun 2025 17:55
Ticket TCK-768
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jun 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4761View raw event fields
Event Id
E4761
Ticket Id
TCK-768
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-23T14:00:00.176120Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4761
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 23 Jun 2025 15:07
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4762View raw event fields
Event Id
E4762
Ticket Id
TCK-768
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-23T15:07:00.176157Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
951.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4762
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Jun 2025 15:22
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4763View raw event fields
Event Id
E4763
Ticket Id
TCK-768
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-23T15:22:51.176194Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7959.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4763
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 23 Jun 2025 17:35
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4764View raw event fields
Event Id
E4764
Ticket Id
TCK-768
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-23T17:35:30.176231Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4764
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Jun 2025 17:55
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4765View raw event fields
Event Id
E4765
Ticket Id
TCK-768
Client Id
CLIENT-47
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-23T17:55:30.176268Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4765
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Cooper
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
16 May 2025 04:00
last Event
16 May 2025 15:16
Ticket TCK-769
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 May 2025 04:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4766View raw event fields
Event Id
E4766
Ticket Id
TCK-769
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-16T04:00:00.176305Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4766
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 May 2025 04:42
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4767View raw event fields
Event Id
E4767
Ticket Id
TCK-769
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-16T04:42:00.176342Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14821.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4767
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 May 2025 08:49
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4768View raw event fields
Event Id
E4768
Ticket Id
TCK-769
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-16T08:49:01.176379Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2619.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4768
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 May 2025 09:32
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4769View raw event fields
Event Id
E4769
Ticket Id
TCK-769
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-16T09:32:40.176416Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19216.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4769
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 May 2025 14:52
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4770View raw event fields
Event Id
E4770
Ticket Id
TCK-769
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-16T14:52:56.176453Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4770
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 16 May 2025 15:16
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4771View raw event fields
Event Id
E4771
Ticket Id
TCK-769
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-16T15:16:56.176490Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4771
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Hughes
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Strand
First Event
18 Feb 2025 03:00
last Event
18 Feb 2025 14:11
Ticket TCK-770
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Feb 2025 03:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4772View raw event fields
Event Id
E4772
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-18T03:00:00.176527Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4772
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Feb 2025 03:18
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4773View raw event fields
Event Id
E4773
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-18T03:18:00.176564Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4835.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4773
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 18 Feb 2025 04:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4774View raw event fields
Event Id
E4774
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-18T04:38:35.176601Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10222.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4774
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 18 Feb 2025 07:28
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4775View raw event fields
Event Id
E4775
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-18T07:28:57.176638Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6593.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4775
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 18 Feb 2025 09:18
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4776View raw event fields
Event Id
E4776
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-02-18T09:18:50.176675Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16974.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4776
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 18 Feb 2025 14:01
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4777View raw event fields
Event Id
E4777
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-18T14:01:44.176712Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4777
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 18 Feb 2025 14:11
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4778View raw event fields
Event Id
E4778
Ticket Id
TCK-770
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-18T14:11:44.176749Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4778
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
24 May 2025 21:00
last Event
25 May 2025 07:12
Ticket TCK-771
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 May 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4779View raw event fields
Event Id
E4779
Ticket Id
TCK-771
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-24T21:00:00.176786Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4779
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 24 May 2025 21:14
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4780View raw event fields
Event Id
E4780
Ticket Id
TCK-771
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-24T21:14:00.176823Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9714.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4780
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 24 May 2025 23:55
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4781View raw event fields
Event Id
E4781
Ticket Id
TCK-771
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-24T23:55:54.176860Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6391.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4781
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 25 May 2025 01:42
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4782View raw event fields
Event Id
E4782
Ticket Id
TCK-771
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-25T01:42:25.176897Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18054.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4782
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 25 May 2025 06:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4783View raw event fields
Event Id
E4783
Ticket Id
TCK-771
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-25T06:43:19.176934Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4783
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 25 May 2025 07:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4784View raw event fields
Event Id
E4784
Ticket Id
TCK-771
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-25T07:12:19.176971Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4784
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Jessica Cooper
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
26 Dec 2025 05:00
last Event
28 Dec 2025 08:16
Ticket TCK-772
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Dec 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4785View raw event fields
Event Id
E4785
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-26T05:00:00.177008Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3060.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4785
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 26 Dec 2025 05:51
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4786View raw event fields
Event Id
E4786
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-26T05:51:00.177045Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
40022.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4786
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 26 Dec 2025 16:58
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4787View raw event fields
Event Id
E4787
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-26T16:58:02.177082Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34022.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4787
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 27 Dec 2025 02:25
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E4788View raw event fields
Event Id
E4788
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-27T02:25:04.177119Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35488.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4788
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 27 Dec 2025 12:16
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E4789View raw event fields
Event Id
E4789
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-27T12:16:32.177156Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
66408.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4789
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 28 Dec 2025 06:43
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E4790View raw event fields
Event Id
E4790
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-28T06:43:20.177193Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4790
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 28 Dec 2025 07:44
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E4791View raw event fields
Event Id
E4791
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-28T07:44:20.177230Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4791
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 28 Dec 2025 08:02
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4792View raw event fields
Event Id
E4792
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-28T08:02:20.177267Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4792
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 28 Dec 2025 08:16
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4793View raw event fields
Event Id
E4793
Ticket Id
TCK-772
Client Id
CLIENT-46
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-28T08:16:20.177304Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4793
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Simon Clarke
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
21 Mar 2025 22:00
last Event
22 Mar 2025 00:46
Ticket TCK-773
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Mar 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4794View raw event fields
Event Id
E4794
Ticket Id
TCK-773
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-21T22:00:00.177341Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4794
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Mar 2025 22:46
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4795View raw event fields
Event Id
E4795
Ticket Id
TCK-773
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-21T22:46:00.177378Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3045.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4795
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Mar 2025 23:36
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4796View raw event fields
Event Id
E4796
Ticket Id
TCK-773
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-21T23:36:45.177415Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2962.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4796
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Mar 2025 00:26
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4797View raw event fields
Event Id
E4797
Ticket Id
TCK-773
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-22T00:26:07.177452Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4797
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 22 Mar 2025 00:46
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4798View raw event fields
Event Id
E4798
Ticket Id
TCK-773
Client Id
CLIENT-25
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-22T00:46:07.177489Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4798
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Cooper
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
15 Jul 2025 00:00
last Event
15 Jul 2025 20:42
Ticket TCK-774
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Jul 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4799View raw event fields
Event Id
E4799
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-15T00:00:00.177526Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4799
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 15 Jul 2025 00:23
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4800View raw event fields
Event Id
E4800
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-15T00:23:00.177563Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7122.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4800
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 15 Jul 2025 02:21
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4801View raw event fields
Event Id
E4801
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-15T02:21:42.177600Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2057.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4801
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 15 Jul 2025 02:55
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4802View raw event fields
Event Id
E4802
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-07-15T02:55:59.177637Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9435.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4802
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 15 Jul 2025 05:33
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4803View raw event fields
Event Id
E4803
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-15T05:33:14.177674Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10872.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4803
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 15 Jul 2025 08:34
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E4804View raw event fields
Event Id
E4804
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-15T08:34:26.177711Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36553.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4804
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 15 Jul 2025 18:43
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E4805View raw event fields
Event Id
E4805
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-15T18:43:39.177748Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4805
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 15 Jul 2025 20:06
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4806View raw event fields
Event Id
E4806
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-15T20:06:39.177785Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4806
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 15 Jul 2025 20:27
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4807View raw event fields
Event Id
E4807
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-15T20:27:39.177822Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4807
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 10
Date / time 15 Jul 2025 20:42
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4808View raw event fields
Event Id
E4808
Ticket Id
TCK-774
Client Id
CLIENT-62
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-15T20:42:39.177859Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4808
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Grace Robinson
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
09 Mar 2025 22:00
last Event
10 Mar 2025 11:51
Ticket TCK-775
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Mar 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4809View raw event fields
Event Id
E4809
Ticket Id
TCK-775
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-09T22:00:00.177896Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4809
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 Mar 2025 23:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4810View raw event fields
Event Id
E4810
Ticket Id
TCK-775
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-09T23:22:00.177933Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10022.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4810
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Mar 2025 02:09
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4811View raw event fields
Event Id
E4811
Ticket Id
TCK-775
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-10T02:09:02.177970Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4811
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Mar 2025 03:29
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4812View raw event fields
Event Id
E4812
Ticket Id
TCK-775
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-03-10T03:29:22.178007Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28556.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4812
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 Mar 2025 11:25
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4813View raw event fields
Event Id
E4813
Ticket Id
TCK-775
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-10T11:25:18.178044Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4813
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 10 Mar 2025 11:51
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4814View raw event fields
Event Id
E4814
Ticket Id
TCK-775
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-10T11:51:18.178081Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4814
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Olivia Baker
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Strand
First Event
18 Apr 2025 05:00
last Event
18 Apr 2025 19:11
Ticket TCK-776
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Apr 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4815View raw event fields
Event Id
E4815
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-18T05:00:00.178118Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4815
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Apr 2025 06:12
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4816View raw event fields
Event Id
E4816
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-18T06:12:00.178155Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16244.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4816
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Apr 2025 10:42
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4817View raw event fields
Event Id
E4817
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-18T10:42:44.178192Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5288.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4817
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Apr 2025 12:10
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4818View raw event fields
Event Id
E4818
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-18T12:10:52.178229Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4343.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4818
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Apr 2025 13:23
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4819View raw event fields
Event Id
E4819
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-04-18T13:23:15.178266Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20043.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4819
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 18 Apr 2025 18:57
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4820View raw event fields
Event Id
E4820
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-18T18:57:18.178303Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4820
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 18 Apr 2025 19:11
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4821View raw event fields
Event Id
E4821
Ticket Id
TCK-776
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-18T19:11:18.178340Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4821
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
22 Feb 2025 22:00
last Event
23 Feb 2025 12:26
Ticket TCK-777
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Feb 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4822View raw event fields
Event Id
E4822
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-22T22:00:00.178377Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4822
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 22 Feb 2025 23:08
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4823View raw event fields
Event Id
E4823
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-22T23:08:00.178414Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2744.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4823
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 22 Feb 2025 23:53
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4824View raw event fields
Event Id
E4824
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-22T23:53:44.178451Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4030.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4824
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 23 Feb 2025 01:00
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E4825View raw event fields
Event Id
E4825
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-23T01:00:54.178488Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14137.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4825
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 23 Feb 2025 04:56
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E4826View raw event fields
Event Id
E4826
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-23T04:56:31.178525Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20354.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4826
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 23 Feb 2025 10:35
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E4827View raw event fields
Event Id
E4827
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-23T10:35:45.178562Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4827
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 23 Feb 2025 11:43
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E4828View raw event fields
Event Id
E4828
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-23T11:43:45.178599Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4828
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 23 Feb 2025 12:10
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4829View raw event fields
Event Id
E4829
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-23T12:10:45.178636Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4829
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 23 Feb 2025 12:26
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4830View raw event fields
Event Id
E4830
Ticket Id
TCK-777
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-23T12:26:45.178673Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4830
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner