View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1051–1075 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Ayanda Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
21 Dec 2025 20:00
last Event
22 Dec 2025 03:42
Ticket TCK-728
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Dec 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4482View raw event fields
Event Id
E4482
Ticket Id
TCK-728
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-21T20:00:00.165797Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4482
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 21 Dec 2025 20:53
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4483View raw event fields
Event Id
E4483
Ticket Id
TCK-728
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-21T20:53:00.165834Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6262.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4483
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 21 Dec 2025 22:37
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4484View raw event fields
Event Id
E4484
Ticket Id
TCK-728
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-21T22:37:22.165871Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16668.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4484
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Dec 2025 03:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4485View raw event fields
Event Id
E4485
Ticket Id
TCK-728
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-22T03:15:10.165908Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4485
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 22 Dec 2025 03:42
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4486View raw event fields
Event Id
E4486
Ticket Id
TCK-728
Client Id
CLIENT-12
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-22T03:42:10.165945Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4486
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
05 Feb 2025 09:00
last Event
07 Feb 2025 17:52
Ticket TCK-729
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4487View raw event fields
Event Id
E4487
Ticket Id
TCK-729
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T09:00:00.165982Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4487
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 05 Feb 2025 09:33
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4488View raw event fields
Event Id
E4488
Ticket Id
TCK-729
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T09:33:00.166019Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
86255.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4488
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 06 Feb 2025 09:30
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4489View raw event fields
Event Id
E4489
Ticket Id
TCK-729
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-06T09:30:35.166056Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
68534.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4489
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 07 Feb 2025 04:32
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4490View raw event fields
Event Id
E4490
Ticket Id
TCK-729
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-07T04:32:49.166093Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
47446.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4490
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 07 Feb 2025 17:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4491View raw event fields
Event Id
E4491
Ticket Id
TCK-729
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-07T17:43:35.166130Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4491
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 07 Feb 2025 17:52
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4492View raw event fields
Event Id
E4492
Ticket Id
TCK-729
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-07T17:52:35.166167Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4492
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Frikkie Pretorius
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
20 Dec 2025 02:00
last Event
20 Dec 2025 14:05
Ticket TCK-730
Client / account: Frikkie Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Dec 2025 02:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4493View raw event fields
Event Id
E4493
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-20T02:00:00.166204Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4493
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 Dec 2025 02:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4494View raw event fields
Event Id
E4494
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-20T02:16:00.166241Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1437.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4494
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 Dec 2025 02:39
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4495View raw event fields
Event Id
E4495
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-20T02:39:57.166278Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9774.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4495
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 20 Dec 2025 05:22
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4496View raw event fields
Event Id
E4496
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-20T05:22:51.166315Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12627.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4496
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 20 Dec 2025 08:53
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4497View raw event fields
Event Id
E4497
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-20T08:53:18.166352Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12326.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4497
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 20 Dec 2025 12:18
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4498View raw event fields
Event Id
E4498
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-20T12:18:44.166389Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4498
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 20 Dec 2025 13:44
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4499View raw event fields
Event Id
E4499
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-20T13:44:44.166426Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4499
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 20 Dec 2025 13:56
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4500View raw event fields
Event Id
E4500
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-20T13:56:44.166463Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4500
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 20 Dec 2025 14:05
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4501View raw event fields
Event Id
E4501
Ticket Id
TCK-730
Client Id
CLIENT-81
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-20T14:05:44.166500Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4501
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
10 May 2025 20:00
last Event
11 May 2025 09:32
Ticket TCK-731
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 May 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E4502View raw event fields
Event Id
E4502
Ticket Id
TCK-731
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-10T20:00:00.166537Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4502
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 10 May 2025 21:13
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E4503View raw event fields
Event Id
E4503
Ticket Id
TCK-731
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-10T21:13:00.166574Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11966.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4503
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 May 2025 00:32
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E4504View raw event fields
Event Id
E4504
Ticket Id
TCK-731
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-11T00:32:26.166611Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8804.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4504
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 11 May 2025 02:59
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4505View raw event fields
Event Id
E4505
Ticket Id
TCK-731
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-11T02:59:10.166648Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21847.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4505
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 11 May 2025 09:03
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4506View raw event fields
Event Id
E4506
Ticket Id
TCK-731
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-11T09:03:17.166685Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4506
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 11 May 2025 09:32
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4507View raw event fields
Event Id
E4507
Ticket Id
TCK-731
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-11T09:32:17.166722Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4507
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
James Wilson
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
09 Aug 2025 21:00
last Event
10 Aug 2025 06:35
Ticket TCK-732
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Aug 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4508View raw event fields
Event Id
E4508
Ticket Id
TCK-732
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-09T21:00:00.166759Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4508
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 09 Aug 2025 21:58
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4509View raw event fields
Event Id
E4509
Ticket Id
TCK-732
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-09T21:58:00.166796Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10827.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4509
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 10 Aug 2025 00:58
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4510View raw event fields
Event Id
E4510
Ticket Id
TCK-732
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-10T00:58:27.166833Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19098.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4510
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 10 Aug 2025 06:16
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4511View raw event fields
Event Id
E4511
Ticket Id
TCK-732
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-10T06:16:45.166870Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4511
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 10 Aug 2025 06:35
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4512View raw event fields
Event Id
E4512
Ticket Id
TCK-732
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-10T06:35:45.166907Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4512
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Zolani Radebe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
08 Mar 2025 21:00
last Event
09 Mar 2025 06:05
Ticket TCK-733
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Mar 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4513View raw event fields
Event Id
E4513
Ticket Id
TCK-733
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-08T21:00:00.166944Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4513
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 08 Mar 2025 21:59
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4514View raw event fields
Event Id
E4514
Ticket Id
TCK-733
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-08T21:59:00.166981Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4149.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4514
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 08 Mar 2025 23:08
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4515View raw event fields
Event Id
E4515
Ticket Id
TCK-733
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-08T23:08:09.167018Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24581.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4515
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 09 Mar 2025 05:57
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4516View raw event fields
Event Id
E4516
Ticket Id
TCK-733
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-09T05:57:50.167055Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4516
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 09 Mar 2025 06:05
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4517View raw event fields
Event Id
E4517
Ticket Id
TCK-733
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-09T06:05:50.167092Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4517
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Grace Robinson
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
04 Aug 2025 01:00
last Event
04 Aug 2025 04:42
Ticket TCK-734
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4518View raw event fields
Event Id
E4518
Ticket Id
TCK-734
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T01:00:00.167129Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4518
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Aug 2025 02:18
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4519View raw event fields
Event Id
E4519
Ticket Id
TCK-734
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T02:18:00.167166Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3189.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4519
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 04 Aug 2025 03:11
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4520View raw event fields
Event Id
E4520
Ticket Id
TCK-734
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-04T03:11:09.167203Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4699.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4520
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 04 Aug 2025 04:29
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4521View raw event fields
Event Id
E4521
Ticket Id
TCK-734
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-04T04:29:28.167240Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4521
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 04 Aug 2025 04:42
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4522View raw event fields
Event Id
E4522
Ticket Id
TCK-734
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-04T04:42:28.167277Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4522
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Grace Robinson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
15 May 2025 05:00
last Event
15 May 2025 21:32
Ticket TCK-735
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 May 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4523View raw event fields
Event Id
E4523
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-15T05:00:00.167314Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4523
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 15 May 2025 05:54
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4524View raw event fields
Event Id
E4524
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-15T05:54:00.167351Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5738.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4524
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 15 May 2025 07:29
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4525View raw event fields
Event Id
E4525
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-15T07:29:38.167388Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2144.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4525
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 15 May 2025 08:05
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4526View raw event fields
Event Id
E4526
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-15T08:05:22.167425Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12596.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4526
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 May 2025 11:35
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4527View raw event fields
Event Id
E4527
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-15T11:35:18.167462Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29410.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4527
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 15 May 2025 19:45
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4528View raw event fields
Event Id
E4528
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-15T19:45:28.167499Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4528
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 15 May 2025 20:59
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4529View raw event fields
Event Id
E4529
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-15T20:59:28.167536Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4529
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 15 May 2025 21:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4530View raw event fields
Event Id
E4530
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-15T21:15:28.167573Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4530
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 15 May 2025 21:32
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4531View raw event fields
Event Id
E4531
Ticket Id
TCK-735
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-15T21:32:28.167610Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4531
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Boniswa Zulu
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
03 Oct 2025 00:00
last Event
03 Oct 2025 03:39
Ticket TCK-736
Client / account: Boniswa Zulu · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Oct 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4532View raw event fields
Event Id
E4532
Ticket Id
TCK-736
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-03T00:00:00.167647Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4532
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 03 Oct 2025 00:17
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4533View raw event fields
Event Id
E4533
Ticket Id
TCK-736
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-03T00:17:00.167684Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8496.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4533
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 03 Oct 2025 02:38
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4534View raw event fields
Event Id
E4534
Ticket Id
TCK-736
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-03T02:38:36.167721Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2563.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4534
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 03 Oct 2025 03:21
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4535View raw event fields
Event Id
E4535
Ticket Id
TCK-736
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-03T03:21:19.167758Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4535
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 03 Oct 2025 03:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4536View raw event fields
Event Id
E4536
Ticket Id
TCK-736
Client Id
CLIENT-57
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-03T03:39:19.167795Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4536
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Boniswa Zulu
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Kate Taylor
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
15 Sep 2025 21:00
last Event
16 Sep 2025 04:21
Ticket TCK-737
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Sep 2025 21:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4537View raw event fields
Event Id
E4537
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-15T21:00:00.167832Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4537
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 15 Sep 2025 21:58
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4538View raw event fields
Event Id
E4538
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-15T21:58:00.167869Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1156.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4538
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 15 Sep 2025 22:17
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4539View raw event fields
Event Id
E4539
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-15T22:17:16.167906Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5865.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4539
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 15 Sep 2025 23:55
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4540View raw event fields
Event Id
E4540
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-15T23:55:01.167943Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10914.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4540
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 16 Sep 2025 02:56
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4541View raw event fields
Event Id
E4541
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-16T02:56:55.167980Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
4027.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4541
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Sep 2025 04:04
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4542View raw event fields
Event Id
E4542
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-16T04:04:02.168017Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4542
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 Sep 2025 04:21
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4543View raw event fields
Event Id
E4543
Ticket Id
TCK-737
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-16T04:21:02.168054Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4543
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Petro van der Merwe
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
18 Feb 2025 04:00
last Event
18 Feb 2025 11:12
Ticket TCK-738
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Feb 2025 04:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4544View raw event fields
Event Id
E4544
Ticket Id
TCK-738
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-18T04:00:00.168091Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4544
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Feb 2025 04:50
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4545View raw event fields
Event Id
E4545
Ticket Id
TCK-738
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-18T04:50:00.168128Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13509.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4545
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Feb 2025 08:35
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4546View raw event fields
Event Id
E4546
Ticket Id
TCK-738
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-18T08:35:09.168165Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7964.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4546
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Feb 2025 10:47
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4547View raw event fields
Event Id
E4547
Ticket Id
TCK-738
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-18T10:47:53.168202Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4547
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Feb 2025 11:12
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4548View raw event fields
Event Id
E4548
Ticket Id
TCK-738
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-18T11:12:53.168239Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Petro van der Merwe
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
25 Dec 2025 08:00
last Event
25 Dec 2025 15:44
Ticket TCK-739
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Dec 2025 08:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4549View raw event fields
Event Id
E4549
Ticket Id
TCK-739
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-25T08:00:00.168276Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 25 Dec 2025 09:01
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4550View raw event fields
Event Id
E4550
Ticket Id
TCK-739
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-25T09:01:00.168313Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16725.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 25 Dec 2025 13:39
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4551View raw event fields
Event Id
E4551
Ticket Id
TCK-739
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-25T13:39:45.168350Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2121.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Dec 2025 14:15
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4552View raw event fields
Event Id
E4552
Ticket Id
TCK-739
Client Id
CLIENT-20
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-25T14:15:06.168387Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3766.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 Dec 2025 15:17
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4553View raw event fields
Event Id
E4553
Ticket Id
TCK-739
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-25T15:17:52.168424Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Dec 2025 15:44
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4554View raw event fields
Event Id
E4554
Ticket Id
TCK-739
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-25T15:44:52.168461Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
25 Aug 2025 09:00
last Event
26 Aug 2025 00:06
Ticket TCK-740
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Aug 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4555View raw event fields
Event Id
E4555
Ticket Id
TCK-740
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-25T09:00:00.168498Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4555
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 25 Aug 2025 09:08
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4556View raw event fields
Event Id
E4556
Ticket Id
TCK-740
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-25T09:08:00.168535Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17781.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4556
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 25 Aug 2025 14:04
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4557View raw event fields
Event Id
E4557
Ticket Id
TCK-740
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-25T14:04:21.168572Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4625.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4557
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 25 Aug 2025 15:21
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4558View raw event fields
Event Id
E4558
Ticket Id
TCK-740
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-08-25T15:21:26.168609Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30168.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4558
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 25 Aug 2025 23:44
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4559View raw event fields
Event Id
E4559
Ticket Id
TCK-740
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-25T23:44:14.168646Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4559
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 26 Aug 2025 00:06
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4560View raw event fields
Event Id
E4560
Ticket Id
TCK-740
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-26T00:06:14.168683Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4560
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
11 Sep 2025 12:00
last Event
12 Sep 2025 01:55
Ticket TCK-741
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Sep 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4561View raw event fields
Event Id
E4561
Ticket Id
TCK-741
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-11T12:00:00.168720Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4561
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 11 Sep 2025 12:56
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4562View raw event fields
Event Id
E4562
Ticket Id
TCK-741
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-11T12:56:00.168757Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17710.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4562
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 11 Sep 2025 17:51
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4563View raw event fields
Event Id
E4563
Ticket Id
TCK-741
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-11T17:51:10.168794Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8574.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4563
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 11 Sep 2025 20:14
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4564View raw event fields
Event Id
E4564
Ticket Id
TCK-741
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-11T20:14:04.168831Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18806.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4564
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 12 Sep 2025 01:27
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4565View raw event fields
Event Id
E4565
Ticket Id
TCK-741
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-12T01:27:30.168868Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4565
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 12 Sep 2025 01:55
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4566View raw event fields
Event Id
E4566
Ticket Id
TCK-741
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-12T01:55:30.168905Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4566
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
21 Jan 2025 09:00
last Event
21 Jan 2025 19:37
Ticket TCK-742
Client / account: Paul Bell · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jan 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4567View raw event fields
Event Id
E4567
Ticket Id
TCK-742
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-21T09:00:00.168942Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4567
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Jan 2025 10:02
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4568View raw event fields
Event Id
E4568
Ticket Id
TCK-742
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-21T10:02:00.168979Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17299.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4568
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 21 Jan 2025 14:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4569View raw event fields
Event Id
E4569
Ticket Id
TCK-742
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-21T14:50:19.169016Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4393.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4569
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Jan 2025 16:03
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4570View raw event fields
Event Id
E4570
Ticket Id
TCK-742
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-01-21T16:03:32.169053Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11798.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4570
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Jan 2025 19:20
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4571View raw event fields
Event Id
E4571
Ticket Id
TCK-742
Client Id
CLIENT-8
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-21T19:20:10.169090Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4571
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 21 Jan 2025 19:37
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4572View raw event fields
Event Id
E4572
Ticket Id
TCK-742
Client Id
CLIENT-8
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-21T19:37:10.169127Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4572
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Ronel Fourie
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
27 Jan 2025 07:00
last Event
27 Jan 2025 18:26
Ticket TCK-743
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Jan 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4573View raw event fields
Event Id
E4573
Ticket Id
TCK-743
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-27T07:00:00.169164Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4573
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 27 Jan 2025 08:28
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4574View raw event fields
Event Id
E4574
Ticket Id
TCK-743
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-27T08:28:00.169201Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1906.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4574
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 27 Jan 2025 08:59
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4575View raw event fields
Event Id
E4575
Ticket Id
TCK-743
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-27T08:59:46.169238Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33042.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4575
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 27 Jan 2025 18:10
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E4576View raw event fields
Event Id
E4576
Ticket Id
TCK-743
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-27T18:10:28.169275Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4576
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 27 Jan 2025 18:26
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E4577View raw event fields
Event Id
E4577
Ticket Id
TCK-743
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-27T18:26:28.169312Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4577
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Jessica Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
09 Nov 2025 12:00
last Event
09 Nov 2025 20:53
Ticket TCK-744
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Nov 2025 12:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4578View raw event fields
Event Id
E4578
Ticket Id
TCK-744
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-09T12:00:00.169349Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4578
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 09 Nov 2025 12:53
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4579View raw event fields
Event Id
E4579
Ticket Id
TCK-744
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-09T12:53:00.169386Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11424.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4579
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 09 Nov 2025 16:03
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4580View raw event fields
Event Id
E4580
Ticket Id
TCK-744
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-09T16:03:24.169423Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15806.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4580
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 09 Nov 2025 20:26
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4581View raw event fields
Event Id
E4581
Ticket Id
TCK-744
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-09T20:26:50.169460Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4581
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 09 Nov 2025 20:53
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4582View raw event fields
Event Id
E4582
Ticket Id
TCK-744
Client Id
CLIENT-46
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-09T20:53:50.169497Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4582
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Nel
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
26 Sep 2025 16:00
last Event
27 Sep 2025 00:55
Ticket TCK-745
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Sep 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4583View raw event fields
Event Id
E4583
Ticket Id
TCK-745
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-26T16:00:00.169534Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4583
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Sep 2025 17:03
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4584View raw event fields
Event Id
E4584
Ticket Id
TCK-745
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-26T17:03:00.169571Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10620.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4584
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 Sep 2025 20:00
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4585View raw event fields
Event Id
E4585
Ticket Id
TCK-745
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-26T20:00:00.169608Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16352.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4585
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Sep 2025 00:32
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4586View raw event fields
Event Id
E4586
Ticket Id
TCK-745
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-27T00:32:32.169645Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4586
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Sep 2025 00:55
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4587View raw event fields
Event Id
E4587
Ticket Id
TCK-745
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-27T00:55:32.169682Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Simon Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
20 Feb 2025 19:00
last Event
21 Feb 2025 11:09
Ticket TCK-746
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Feb 2025 19:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4588View raw event fields
Event Id
E4588
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-20T19:00:00.169719Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 Feb 2025 19:21
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4589View raw event fields
Event Id
E4589
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-20T19:21:00.169756Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4923.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 Feb 2025 20:43
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4590View raw event fields
Event Id
E4590
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-20T20:43:03.169793Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7571.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 20 Feb 2025 22:49
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4591View raw event fields
Event Id
E4591
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-20T22:49:14.169830Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8901.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 21 Feb 2025 01:17
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4592View raw event fields
Event Id
E4592
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-21T01:17:35.169867Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30081.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 21 Feb 2025 09:38
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4593View raw event fields
Event Id
E4593
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-21T09:38:56.169904Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4593
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 21 Feb 2025 10:33
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4594View raw event fields
Event Id
E4594
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-21T10:33:56.169941Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4594
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 21 Feb 2025 10:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4595View raw event fields
Event Id
E4595
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-21T10:51:56.169978Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4595
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 21 Feb 2025 11:09
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E4596View raw event fields
Event Id
E4596
Ticket Id
TCK-746
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-21T11:09:56.170015Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4596
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Hughes
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
02 Aug 2025 22:00
last Event
05 Aug 2025 07:34
Ticket TCK-747
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Aug 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4597View raw event fields
Event Id
E4597
Ticket Id
TCK-747
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-02T22:00:00.170052Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4597
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Aug 2025 23:20
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4598View raw event fields
Event Id
E4598
Ticket Id
TCK-747
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-02T23:20:00.170089Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
102200.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4598
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 04 Aug 2025 03:43
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4599View raw event fields
Event Id
E4599
Ticket Id
TCK-747
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-04T03:43:20.170126Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
99140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4599
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Aug 2025 07:15
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4600View raw event fields
Event Id
E4600
Ticket Id
TCK-747
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-05T07:15:40.170163Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4600
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Aug 2025 07:34
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4601View raw event fields
Event Id
E4601
Ticket Id
TCK-747
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-05T07:34:40.170200Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4601
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Joubert
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
26 Aug 2025 03:00
last Event
26 Aug 2025 19:41
Ticket TCK-748
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Aug 2025 03:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4602View raw event fields
Event Id
E4602
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-26T03:00:00.170237Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4602
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 26 Aug 2025 03:47
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4603View raw event fields
Event Id
E4603
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-26T03:47:00.170274Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6704.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4603
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 26 Aug 2025 05:38
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4604View raw event fields
Event Id
E4604
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-26T05:38:44.170311Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6488.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4604
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 26 Aug 2025 07:26
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4605View raw event fields
Event Id
E4605
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-26T07:26:52.170348Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6702.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4605
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 26 Aug 2025 09:18
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4606View raw event fields
Event Id
E4606
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-26T09:18:34.170385Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30615.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4606
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 26 Aug 2025 17:48
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4607View raw event fields
Event Id
E4607
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-26T17:48:49.170422Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4607
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 26 Aug 2025 19:06
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4608View raw event fields
Event Id
E4608
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-26T19:06:49.170459Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4608
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 26 Aug 2025 19:21
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4609View raw event fields
Event Id
E4609
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-26T19:21:49.170496Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4609
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 26 Aug 2025 19:41
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4610View raw event fields
Event Id
E4610
Ticket Id
TCK-748
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-26T19:41:49.170533Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4610
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Mandla Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
05 Mar 2025 03:00
last Event
05 Mar 2025 13:52
Ticket TCK-749
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Mar 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4611View raw event fields
Event Id
E4611
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-05T03:00:00.170570Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4611
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Mar 2025 03:31
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4612View raw event fields
Event Id
E4612
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-05T03:31:00.170607Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2883.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4612
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Mar 2025 04:19
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4613View raw event fields
Event Id
E4613
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-05T04:19:03.170644Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7981.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4613
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Mar 2025 06:32
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4614View raw event fields
Event Id
E4614
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-05T06:32:04.170681Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4892.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4614
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Mar 2025 07:53
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4615View raw event fields
Event Id
E4615
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-05T07:53:36.170718Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16603.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4615
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Mar 2025 12:30
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4616View raw event fields
Event Id
E4616
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-05T12:30:19.170755Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4616
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 05 Mar 2025 13:28
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4617View raw event fields
Event Id
E4617
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-05T13:28:19.170792Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4617
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 05 Mar 2025 13:42
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4618View raw event fields
Event Id
E4618
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-05T13:42:19.170829Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4618
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 05 Mar 2025 13:52
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4619View raw event fields
Event Id
E4619
Ticket Id
TCK-749
Client Id
CLIENT-45
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-05T13:52:19.170866Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4619
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Grace Robinson
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
21 Oct 2025 06:00
last Event
22 Oct 2025 00:10
Ticket TCK-750
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Oct 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E4620View raw event fields
Event Id
E4620
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-21T06:00:00.170903Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4620
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 21 Oct 2025 06:13
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E4621View raw event fields
Event Id
E4621
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-21T06:13:00.170940Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18695.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4621
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 21 Oct 2025 11:24
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E4622View raw event fields
Event Id
E4622
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-21T11:24:35.170977Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5018.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4622
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 21 Oct 2025 12:48
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E4623View raw event fields
Event Id
E4623
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-21T12:48:13.171014Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13183.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4623
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 21 Oct 2025 16:27
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E4624View raw event fields
Event Id
E4624
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-21T16:27:56.171051Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
26495.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4624
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 21 Oct 2025 23:49
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E4625View raw event fields
Event Id
E4625
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-21T23:49:31.171088Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4625
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 22 Oct 2025 00:10
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E4626View raw event fields
Event Id
E4626
Ticket Id
TCK-750
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-22T00:10:31.171125Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4626
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Pretorius
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
04 Oct 2025 11:00
last Event
04 Oct 2025 23:33
Ticket TCK-751
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Oct 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4627View raw event fields
Event Id
E4627
Ticket Id
TCK-751
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-04T11:00:00.171162Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4627
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Oct 2025 11:57
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4628View raw event fields
Event Id
E4628
Ticket Id
TCK-751
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-04T11:57:00.171199Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3522.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4628
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 04 Oct 2025 12:55
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4629View raw event fields
Event Id
E4629
Ticket Id
TCK-751
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-04T12:55:42.171236Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36726.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4629
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 04 Oct 2025 23:07
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4630View raw event fields
Event Id
E4630
Ticket Id
TCK-751
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-04T23:07:48.171273Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4630
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 04 Oct 2025 23:33
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E4631View raw event fields
Event Id
E4631
Ticket Id
TCK-751
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-04T23:33:48.171310Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4631
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Lindiwe Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
01 Dec 2025 01:00
last Event
01 Dec 2025 15:08
Ticket TCK-752
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Dec 2025 01:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4632View raw event fields
Event Id
E4632
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-01T01:00:00.171347Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4632
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Dec 2025 01:34
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4633View raw event fields
Event Id
E4633
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-01T01:34:00.171384Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3690.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4633
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Dec 2025 02:35
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4634View raw event fields
Event Id
E4634
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-01T02:35:30.171421Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4530.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4634
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Dec 2025 03:51
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4635View raw event fields
Event Id
E4635
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-01T03:51:00.171458Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4487.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4635
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Dec 2025 05:05
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4636View raw event fields
Event Id
E4636
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-01T05:05:47.171495Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30501.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4636
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 01 Dec 2025 13:34
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4637View raw event fields
Event Id
E4637
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-01T13:34:08.171532Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4637
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 01 Dec 2025 14:28
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4638View raw event fields
Event Id
E4638
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-01T14:28:08.171569Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4638
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 01 Dec 2025 14:43
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4639View raw event fields
Event Id
E4639
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-01T14:43:08.171606Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4639
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 01 Dec 2025 15:08
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E4640View raw event fields
Event Id
E4640
Ticket Id
TCK-752
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-01T15:08:08.171643Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E4640
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena