View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 701–725 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Susan Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
28 Nov 2025 05:00
last Event
28 Nov 2025 13:35
Ticket TCK-378
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Nov 2025 05:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2054View raw event fields
Event Id
E2054
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-28T05:00:00.075961Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Nov 2025 05:08
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2055View raw event fields
Event Id
E2055
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-28T05:08:00.075998Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1992.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Nov 2025 05:41
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2056View raw event fields
Event Id
E2056
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T05:41:12.076035Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7694.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Nov 2025 07:49
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2057View raw event fields
Event Id
E2057
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-28T07:49:26.076072Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5641.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Nov 2025 09:23
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2058View raw event fields
Event Id
E2058
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-28T09:23:27.076109Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7599.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Nov 2025 11:30
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2059View raw event fields
Event Id
E2059
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-28T11:30:06.076146Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 28 Nov 2025 12:55
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2060View raw event fields
Event Id
E2060
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-28T12:55:06.076183Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 28 Nov 2025 13:23
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2061View raw event fields
Event Id
E2061
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T13:23:06.076220Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 28 Nov 2025 13:35
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2062View raw event fields
Event Id
E2062
Ticket Id
TCK-378
Client Id
CLIENT-9
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T13:35:06.076257Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
01 Jul 2025 16:00
last Event
03 Jul 2025 18:58
Ticket TCK-379
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Jul 2025 16:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2063View raw event fields
Event Id
E2063
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-01T16:00:00.076294Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 01 Jul 2025 16:35
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2064View raw event fields
Event Id
E2064
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-01T16:35:00.076331Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10670.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 01 Jul 2025 19:32
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2065View raw event fields
Event Id
E2065
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-01T19:32:50.076368Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
45267.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 02 Jul 2025 08:07
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2066View raw event fields
Event Id
E2066
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-02T08:07:17.076405Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26703.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 02 Jul 2025 15:32
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2067View raw event fields
Event Id
E2067
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-02T15:32:20.076442Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
92211.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 03 Jul 2025 17:09
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2068View raw event fields
Event Id
E2068
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-03T17:09:11.076479Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 03 Jul 2025 18:26
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2069View raw event fields
Event Id
E2069
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-03T18:26:11.076516Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 03 Jul 2025 18:47
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2070View raw event fields
Event Id
E2070
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-03T18:47:11.076553Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2070
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 03 Jul 2025 18:58
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2071View raw event fields
Event Id
E2071
Ticket Id
TCK-379
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-03T18:58:11.076590Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2071
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
01 Aug 2025 15:00
last Event
02 Aug 2025 01:36
Ticket TCK-380
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Aug 2025 15:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2072View raw event fields
Event Id
E2072
Ticket Id
TCK-380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-01T15:00:00.076627Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2072
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 Aug 2025 16:12
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2073View raw event fields
Event Id
E2073
Ticket Id
TCK-380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-01T16:12:00.076664Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10196.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2073
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 Aug 2025 19:01
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2074View raw event fields
Event Id
E2074
Ticket Id
TCK-380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-01T19:01:56.076701Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2655.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2074
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 Aug 2025 19:46
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2075View raw event fields
Event Id
E2075
Ticket Id
TCK-380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-08-01T19:46:11.076738Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19341.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2075
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 02 Aug 2025 01:08
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2076View raw event fields
Event Id
E2076
Ticket Id
TCK-380
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-02T01:08:32.076775Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2076
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 02 Aug 2025 01:36
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2077View raw event fields
Event Id
E2077
Ticket Id
TCK-380
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-02T01:36:32.076812Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2077
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Fourie
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
07 Feb 2025 07:00
last Event
07 Feb 2025 13:21
Ticket TCK-381
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Feb 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2078View raw event fields
Event Id
E2078
Ticket Id
TCK-381
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-07T07:00:00.076849Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2078
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 07 Feb 2025 07:20
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2079View raw event fields
Event Id
E2079
Ticket Id
TCK-381
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-07T07:20:00.076886Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12273.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2079
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 07 Feb 2025 10:44
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2080View raw event fields
Event Id
E2080
Ticket Id
TCK-381
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-07T10:44:33.076923Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8905.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2080
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 07 Feb 2025 13:12
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2081View raw event fields
Event Id
E2081
Ticket Id
TCK-381
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-07T13:12:58.076960Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2081
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 07 Feb 2025 13:21
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2082View raw event fields
Event Id
E2082
Ticket Id
TCK-381
Client Id
CLIENT-33
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-07T13:21:58.076997Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2082
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Olivia Smith
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
26 Jun 2025 07:00
last Event
26 Jun 2025 17:56
Ticket TCK-382
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Jun 2025 07:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2083View raw event fields
Event Id
E2083
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-26T07:00:00.077034Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2083
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 26 Jun 2025 08:08
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2084View raw event fields
Event Id
E2084
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-26T08:08:00.077071Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8384.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2084
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 26 Jun 2025 10:27
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2085View raw event fields
Event Id
E2085
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-26T10:27:44.077108Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10492.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2085
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 26 Jun 2025 13:22
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2086View raw event fields
Event Id
E2086
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-06-26T13:22:36.077145Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13118.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2086
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 26 Jun 2025 17:01
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2087View raw event fields
Event Id
E2087
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-26T17:01:14.077182Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
2925.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2087
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 26 Jun 2025 17:49
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2088View raw event fields
Event Id
E2088
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-26T17:49:59.077219Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2088
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 26 Jun 2025 17:56
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2089View raw event fields
Event Id
E2089
Ticket Id
TCK-382
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-26T17:56:59.077256Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2089
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Nel
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
18 Aug 2025 06:00
last Event
18 Aug 2025 19:10
Ticket TCK-383
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Aug 2025 06:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2090View raw event fields
Event Id
E2090
Ticket Id
TCK-383
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-18T06:00:00.077293Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2090
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Aug 2025 06:21
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2091View raw event fields
Event Id
E2091
Ticket Id
TCK-383
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-18T06:21:00.077330Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18358.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2091
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 18 Aug 2025 11:26
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2092View raw event fields
Event Id
E2092
Ticket Id
TCK-383
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-18T11:26:58.077367Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27187.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2092
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 18 Aug 2025 19:00
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2093View raw event fields
Event Id
E2093
Ticket Id
TCK-383
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-18T19:00:05.077404Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2093
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 18 Aug 2025 19:10
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2094View raw event fields
Event Id
E2094
Ticket Id
TCK-383
Client Id
CLIENT-68
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-18T19:10:05.077441Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2094
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
James Wilson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
06 May 2025 00:00
last Event
06 May 2025 14:05
Ticket TCK-384
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 May 2025 00:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2095View raw event fields
Event Id
E2095
Ticket Id
TCK-384
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-06T00:00:00.077478Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2095
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 06 May 2025 01:07
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2096View raw event fields
Event Id
E2096
Ticket Id
TCK-384
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-06T01:07:00.077515Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10442.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2096
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 06 May 2025 04:01
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2097View raw event fields
Event Id
E2097
Ticket Id
TCK-384
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-06T04:01:02.077552Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35045.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2097
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 06 May 2025 13:45
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2098View raw event fields
Event Id
E2098
Ticket Id
TCK-384
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-06T13:45:07.077589Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2098
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 06 May 2025 14:05
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2099View raw event fields
Event Id
E2099
Ticket Id
TCK-384
Client Id
CLIENT-28
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-06T14:05:07.077626Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2099
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Andrew Clarke
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
05 Oct 2025 10:00
last Event
05 Oct 2025 21:33
Ticket TCK-385
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Oct 2025 10:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2100View raw event fields
Event Id
E2100
Ticket Id
TCK-385
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-05T10:00:00.077663Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2100
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Oct 2025 10:44
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2101View raw event fields
Event Id
E2101
Ticket Id
TCK-385
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-05T10:44:00.077700Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12764.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2101
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Oct 2025 14:16
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2102View raw event fields
Event Id
E2102
Ticket Id
TCK-385
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-05T14:16:44.077737Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3593.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2102
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Oct 2025 15:16
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2103View raw event fields
Event Id
E2103
Ticket Id
TCK-385
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-10-05T15:16:37.077774Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22112.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2103
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Oct 2025 21:25
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2104View raw event fields
Event Id
E2104
Ticket Id
TCK-385
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-05T21:25:09.077811Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2104
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Oct 2025 21:33
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2105View raw event fields
Event Id
E2105
Ticket Id
TCK-385
Client Id
CLIENT-49
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-05T21:33:09.077848Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2105
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Mandla Sithole
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
17 Mar 2025 02:00
last Event
17 Mar 2025 17:03
Ticket TCK-386
Client / account: Mandla Sithole · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Mar 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2106View raw event fields
Event Id
E2106
Ticket Id
TCK-386
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-17T02:00:00.077885Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2106
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 17 Mar 2025 03:04
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2107View raw event fields
Event Id
E2107
Ticket Id
TCK-386
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-17T03:04:00.077922Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8981.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2107
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 17 Mar 2025 05:33
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2108View raw event fields
Event Id
E2108
Ticket Id
TCK-386
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-17T05:33:41.077959Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9284.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2108
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 17 Mar 2025 08:08
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2109View raw event fields
Event Id
E2109
Ticket Id
TCK-386
Client Id
CLIENT-45
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-03-17T08:08:25.077996Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31405.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2109
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 17 Mar 2025 16:51
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2110View raw event fields
Event Id
E2110
Ticket Id
TCK-386
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-17T16:51:50.078033Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2110
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 17 Mar 2025 17:03
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2111View raw event fields
Event Id
E2111
Ticket Id
TCK-386
Client Id
CLIENT-45
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-17T17:03:50.078070Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2111
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Sithole
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Johan Nel
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
18 Dec 2025 00:00
last Event
19 Dec 2025 04:52
Ticket TCK-387
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Dec 2025 00:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2112View raw event fields
Event Id
E2112
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-18T00:00:00.078107Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2112
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Dec 2025 01:27
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2113View raw event fields
Event Id
E2113
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-18T01:27:00.078144Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1001.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2113
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Dec 2025 01:43
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2114View raw event fields
Event Id
E2114
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-18T01:43:41.078181Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6209.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2114
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Dec 2025 03:27
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E2115View raw event fields
Event Id
E2115
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-12-18T03:27:10.078218Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4571.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2115
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Dec 2025 04:43
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2116View raw event fields
Event Id
E2116
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-18T04:43:21.078255Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
4018.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2116
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 18 Dec 2025 05:50
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2117View raw event fields
Event Id
E2117
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-18T05:50:19.078292Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7281.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2117
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 18 Dec 2025 07:51
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2118View raw event fields
Event Id
E2118
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-18T07:51:40.078329Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
67851.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2118
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 19 Dec 2025 02:42
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2119View raw event fields
Event Id
E2119
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-19T02:42:31.078366Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2119
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 19 Dec 2025 04:02
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2120View raw event fields
Event Id
E2120
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-19T04:02:31.078403Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2120
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 10
Date / time 19 Dec 2025 04:34
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2121View raw event fields
Event Id
E2121
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-19T04:34:31.078440Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2121
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 11
Date / time 19 Dec 2025 04:52
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2122View raw event fields
Event Id
E2122
Ticket Id
TCK-387
Client Id
CLIENT-80
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-19T04:52:31.078477Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2122
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Andrew Clarke
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
30 Mar 2025 22:00
last Event
01 Apr 2025 07:21
Ticket TCK-388
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 30 Mar 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2123View raw event fields
Event Id
E2123
Ticket Id
TCK-388
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-30T22:00:00.078514Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2880.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2123
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 30 Mar 2025 22:48
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2124View raw event fields
Event Id
E2124
Ticket Id
TCK-388
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-30T22:48:00.078551Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49551.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2124
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 31 Mar 2025 12:33
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2125View raw event fields
Event Id
E2125
Ticket Id
TCK-388
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-31T12:33:51.078588Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
66022.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2125
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 01 Apr 2025 06:54
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2126View raw event fields
Event Id
E2126
Ticket Id
TCK-388
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-01T06:54:13.078625Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2126
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 01 Apr 2025 07:21
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2127View raw event fields
Event Id
E2127
Ticket Id
TCK-388
Client Id
CLIENT-49
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-01T07:21:13.078662Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2127
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Kate Smith
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
15 Apr 2025 05:00
last Event
15 Apr 2025 09:59
Ticket TCK-389
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Apr 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2128View raw event fields
Event Id
E2128
Ticket Id
TCK-389
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-15T05:00:00.078699Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2128
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 15 Apr 2025 06:06
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2129View raw event fields
Event Id
E2129
Ticket Id
TCK-389
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-15T06:06:00.078736Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1616.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2129
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 15 Apr 2025 06:32
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2130View raw event fields
Event Id
E2130
Ticket Id
TCK-389
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-15T06:32:56.078773Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11767.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2130
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 15 Apr 2025 09:49
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2131View raw event fields
Event Id
E2131
Ticket Id
TCK-389
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-15T09:49:03.078810Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2131
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 15 Apr 2025 09:59
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2132View raw event fields
Event Id
E2132
Ticket Id
TCK-389
Client Id
CLIENT-19
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-15T09:59:03.078847Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2132
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Nomvula Mbeki
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Strand
First Event
18 Sep 2025 11:00
last Event
18 Sep 2025 20:22
Ticket TCK-390
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Sep 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2133View raw event fields
Event Id
E2133
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-18T11:00:00.078884Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2133
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Sep 2025 11:17
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2134View raw event fields
Event Id
E2134
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-18T11:17:00.078921Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12154.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2134
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Sep 2025 14:39
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2135View raw event fields
Event Id
E2135
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-18T14:39:34.078958Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4943.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2135
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Sep 2025 16:01
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2136View raw event fields
Event Id
E2136
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-18T16:01:57.078995Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6029.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2136
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Sep 2025 17:42
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2137View raw event fields
Event Id
E2137
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-18T17:42:26.079032Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9327.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2137
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 18 Sep 2025 20:17
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2138View raw event fields
Event Id
E2138
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-18T20:17:53.079069Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2138
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 18 Sep 2025 20:22
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2139View raw event fields
Event Id
E2139
Ticket Id
TCK-390
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-18T20:22:53.079106Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2139
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Rentia Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
06 Aug 2025 18:00
last Event
08 Aug 2025 16:51
Ticket TCK-391
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Aug 2025 18:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2140View raw event fields
Event Id
E2140
Ticket Id
TCK-391
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-06T18:00:00.079143Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2140
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Aug 2025 19:20
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2141View raw event fields
Event Id
E2141
Ticket Id
TCK-391
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-06T19:20:00.079180Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
69431.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2141
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Aug 2025 14:37
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2142View raw event fields
Event Id
E2142
Ticket Id
TCK-391
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-07T14:37:11.079217Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
94052.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2142
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Aug 2025 16:44
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2143View raw event fields
Event Id
E2143
Ticket Id
TCK-391
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T16:44:43.079254Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2143
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Aug 2025 16:51
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2144View raw event fields
Event Id
E2144
Ticket Id
TCK-391
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T16:51:43.079291Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2144
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
05 Jul 2025 08:00
last Event
06 Jul 2025 04:49
Ticket TCK-392
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Jul 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2145View raw event fields
Event Id
E2145
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-05T08:00:00.079328Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2145
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Jul 2025 08:06
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2146View raw event fields
Event Id
E2146
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-05T08:06:00.079365Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4833.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2146
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Jul 2025 09:26
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2147View raw event fields
Event Id
E2147
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-05T09:26:33.079402Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4990.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2147
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Jul 2025 10:49
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2148View raw event fields
Event Id
E2148
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-05T10:49:43.079439Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9798.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2148
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Jul 2025 13:33
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2149View raw event fields
Event Id
E2149
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-05T13:33:01.079476Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49352.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2149
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 06 Jul 2025 03:15
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2150View raw event fields
Event Id
E2150
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-06T03:15:33.079513Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2150
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 06 Jul 2025 04:24
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2151View raw event fields
Event Id
E2151
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-06T04:24:33.079550Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2151
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 06 Jul 2025 04:38
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2152View raw event fields
Event Id
E2152
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-06T04:38:33.079587Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2152
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 06 Jul 2025 04:49
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2153View raw event fields
Event Id
E2153
Ticket Id
TCK-392
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-06T04:49:33.079624Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2153
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
08 Aug 2025 18:00
last Event
08 Aug 2025 21:26
Ticket TCK-393
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Aug 2025 18:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2154View raw event fields
Event Id
E2154
Ticket Id
TCK-393
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-08T18:00:00.079661Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2154
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 08 Aug 2025 19:02
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2155View raw event fields
Event Id
E2155
Ticket Id
TCK-393
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-08T19:02:00.079698Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3987.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2155
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 08 Aug 2025 20:08
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2156View raw event fields
Event Id
E2156
Ticket Id
TCK-393
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-08T20:08:27.079735Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3705.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2156
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 08 Aug 2025 21:10
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2157View raw event fields
Event Id
E2157
Ticket Id
TCK-393
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T21:10:12.079772Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2157
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 08 Aug 2025 21:26
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2158View raw event fields
Event Id
E2158
Ticket Id
TCK-393
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T21:26:12.079809Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2158
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Taylor
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
07 Jun 2025 06:00
last Event
07 Jun 2025 15:30
Ticket TCK-394
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Jun 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2159View raw event fields
Event Id
E2159
Ticket Id
TCK-394
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-07T06:00:00.079846Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2159
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 07 Jun 2025 06:16
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2160View raw event fields
Event Id
E2160
Ticket Id
TCK-394
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-07T06:16:00.079883Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13388.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2160
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 07 Jun 2025 09:59
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2161View raw event fields
Event Id
E2161
Ticket Id
TCK-394
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-07T09:59:08.079920Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19261.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2161
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 07 Jun 2025 15:20
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2162View raw event fields
Event Id
E2162
Ticket Id
TCK-394
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-07T15:20:09.079957Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2162
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 07 Jun 2025 15:30
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2163View raw event fields
Event Id
E2163
Ticket Id
TCK-394
Client Id
CLIENT-52
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-07T15:30:09.079994Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2163
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Willem Venter
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
06 Jul 2025 22:00
last Event
07 Jul 2025 04:27
Ticket TCK-395
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Jul 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2164View raw event fields
Event Id
E2164
Ticket Id
TCK-395
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-06T22:00:00.080031Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2164
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Jul 2025 23:11
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2165View raw event fields
Event Id
E2165
Ticket Id
TCK-395
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-06T23:11:00.080068Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9447.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2165
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Jul 2025 01:48
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2166View raw event fields
Event Id
E2166
Ticket Id
TCK-395
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-07T01:48:27.080105Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9162.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2166
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Jul 2025 04:21
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2167View raw event fields
Event Id
E2167
Ticket Id
TCK-395
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-07T04:21:09.080142Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2167
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Jul 2025 04:27
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2168View raw event fields
Event Id
E2168
Ticket Id
TCK-395
Client Id
CLIENT-34
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-07T04:27:09.080179Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2168
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Nomvula Mbeki
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
19 Oct 2025 20:00
last Event
20 Oct 2025 10:24
Ticket TCK-396
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Oct 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2169View raw event fields
Event Id
E2169
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-19T20:00:00.080216Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3720.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2169
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 19 Oct 2025 21:02
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2170View raw event fields
Event Id
E2170
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-19T21:02:00.080253Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13339.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2170
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 20 Oct 2025 00:44
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2171View raw event fields
Event Id
E2171
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-20T00:44:19.080290Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10365.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2171
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 20 Oct 2025 03:37
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2172View raw event fields
Event Id
E2172
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-20T03:37:04.080327Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6736.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2172
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 20 Oct 2025 05:29
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2173View raw event fields
Event Id
E2173
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-20T05:29:20.080364Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10998.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2173
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 20 Oct 2025 08:32
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2174View raw event fields
Event Id
E2174
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-20T08:32:38.080401Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2174
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 20 Oct 2025 09:36
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2175View raw event fields
Event Id
E2175
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-20T09:36:38.080438Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2400.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2175
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 20 Oct 2025 10:16
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2176View raw event fields
Event Id
E2176
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-20T10:16:38.080475Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2176
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 20 Oct 2025 10:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2177View raw event fields
Event Id
E2177
Ticket Id
TCK-396
Client Id
CLIENT-31
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-20T10:24:38.080512Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2177
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
06 Aug 2025 09:00
last Event
06 Aug 2025 21:16
Ticket TCK-397
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Aug 2025 09:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2178View raw event fields
Event Id
E2178
Ticket Id
TCK-397
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-06T09:00:00.080549Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2178
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 06 Aug 2025 09:23
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2179View raw event fields
Event Id
E2179
Ticket Id
TCK-397
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-06T09:23:00.080586Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4290.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2179
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 06 Aug 2025 10:34
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2180View raw event fields
Event Id
E2180
Ticket Id
TCK-397
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-06T10:34:30.080623Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37234.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2180
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 06 Aug 2025 20:55
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2181View raw event fields
Event Id
E2181
Ticket Id
TCK-397
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-06T20:55:04.080660Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2181
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 06 Aug 2025 21:16
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2182View raw event fields
Event Id
E2182
Ticket Id
TCK-397
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-06T21:16:04.080697Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2182
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Lindiwe Sithole
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
26 Aug 2025 19:00
last Event
27 Aug 2025 01:57
Ticket TCK-398
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Aug 2025 19:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2183View raw event fields
Event Id
E2183
Ticket Id
TCK-398
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-26T19:00:00.080734Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2183
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 26 Aug 2025 19:26
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2184View raw event fields
Event Id
E2184
Ticket Id
TCK-398
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-26T19:26:00.080771Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
730.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 26 Aug 2025 19:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2185View raw event fields
Event Id
E2185
Ticket Id
TCK-398
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-26T19:38:10.080808Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21496.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 27 Aug 2025 01:36
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2186View raw event fields
Event Id
E2186
Ticket Id
TCK-398
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-27T01:36:26.080845Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 27 Aug 2025 01:57
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2187View raw event fields
Event Id
E2187
Ticket Id
TCK-398
Client Id
CLIENT-59
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-27T01:57:26.080882Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Andrew Cooper
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
09 Aug 2025 07:00
last Event
10 Aug 2025 03:52
Ticket TCK-399
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Aug 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2188View raw event fields
Event Id
E2188
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-09T07:00:00.080919Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 Aug 2025 07:56
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2189View raw event fields
Event Id
E2189
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-09T07:56:00.080956Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14550.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 09 Aug 2025 11:58
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2190View raw event fields
Event Id
E2190
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-09T11:58:30.080993Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7357.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 Aug 2025 14:01
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E2191View raw event fields
Event Id
E2191
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-08-09T14:01:07.081030Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13064.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 09 Aug 2025 17:38
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2192View raw event fields
Event Id
E2192
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-08-09T17:38:51.081067Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
35367.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 10 Aug 2025 03:28
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2193View raw event fields
Event Id
E2193
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-10T03:28:18.081104Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 10 Aug 2025 03:52
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2194View raw event fields
Event Id
E2194
Ticket Id
TCK-399
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-10T03:52:18.081141Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Ayanda Khumalo
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
21 Apr 2025 18:00
last Event
22 Apr 2025 07:06
Ticket TCK-400
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Apr 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2195View raw event fields
Event Id
E2195
Ticket Id
TCK-400
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-21T18:00:00.081178Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 21 Apr 2025 19:26
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2196View raw event fields
Event Id
E2196
Ticket Id
TCK-400
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-21T19:26:00.081215Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2697.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 21 Apr 2025 20:10
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2197View raw event fields
Event Id
E2197
Ticket Id
TCK-400
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-21T20:10:57.081252Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2613.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 21 Apr 2025 20:54
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E2198View raw event fields
Event Id
E2198
Ticket Id
TCK-400
Client Id
CLIENT-12
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-21T20:54:30.081289Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36350.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 22 Apr 2025 07:00
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2199View raw event fields
Event Id
E2199
Ticket Id
TCK-400
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-22T07:00:20.081326Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 22 Apr 2025 07:06
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2200View raw event fields
Event Id
E2200
Ticket Id
TCK-400
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-22T07:06:20.081363Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
19 May 2025 01:00
last Event
19 May 2025 06:34
Ticket TCK-401
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 May 2025 01:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2201View raw event fields
Event Id
E2201
Ticket Id
TCK-401
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-19T01:00:00.081400Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 19 May 2025 02:01
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2202View raw event fields
Event Id
E2202
Ticket Id
TCK-401
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-19T02:01:00.081437Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4890.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2202
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 19 May 2025 03:22
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2203View raw event fields
Event Id
E2203
Ticket Id
TCK-401
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-19T03:22:30.081474Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11114.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2203
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 May 2025 06:27
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2204View raw event fields
Event Id
E2204
Ticket Id
TCK-401
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-19T06:27:44.081511Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2204
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 19 May 2025 06:34
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2205View raw event fields
Event Id
E2205
Ticket Id
TCK-401
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-19T06:34:44.081548Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2205
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
18 Aug 2025 03:00
last Event
18 Aug 2025 16:20
Ticket TCK-402
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Aug 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2206View raw event fields
Event Id
E2206
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-18T03:00:00.081585Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2206
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 18 Aug 2025 04:27
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2207View raw event fields
Event Id
E2207
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-18T04:27:00.081622Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2515.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2207
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 Aug 2025 05:08
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2208View raw event fields
Event Id
E2208
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-18T05:08:55.081659Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4057.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2208
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 18 Aug 2025 06:16
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2209View raw event fields
Event Id
E2209
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-18T06:16:32.081696Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12997.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2209
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 18 Aug 2025 09:53
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2210View raw event fields
Event Id
E2210
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-18T09:53:09.081733Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16344.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2210
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 18 Aug 2025 14:25
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2211View raw event fields
Event Id
E2211
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-18T14:25:33.081770Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2211
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 18 Aug 2025 15:34
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2212View raw event fields
Event Id
E2212
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-18T15:34:33.081807Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2212
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 18 Aug 2025 16:02
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2213View raw event fields
Event Id
E2213
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-18T16:02:33.081844Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2213
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 18 Aug 2025 16:20
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2214View raw event fields
Event Id
E2214
Ticket Id
TCK-402
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-18T16:20:33.081881Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2214
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena