View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 676–700 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Paul Bell
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
16 Dec 2025 18:00
last Event
17 Dec 2025 07:38
Ticket TCK-353
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Dec 2025 18:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1885View raw event fields
Event Id
E1885
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-16T18:00:00.069708Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1885
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Dec 2025 19:04
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1886View raw event fields
Event Id
E1886
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-16T19:04:00.069745Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3682.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1886
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Dec 2025 20:05
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1887View raw event fields
Event Id
E1887
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-16T20:05:22.069782Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8925.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1887
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Dec 2025 22:34
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1888View raw event fields
Event Id
E1888
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-16T22:34:07.069819Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12677.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1888
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 17 Dec 2025 02:05
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1889View raw event fields
Event Id
E1889
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-17T02:05:24.069856Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12241.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1889
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 17 Dec 2025 05:29
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1890View raw event fields
Event Id
E1890
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-17T05:29:25.069893Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1890
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 17 Dec 2025 07:09
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1891View raw event fields
Event Id
E1891
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-17T07:09:25.069930Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1891
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 17 Dec 2025 07:33
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1892View raw event fields
Event Id
E1892
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-17T07:33:25.069967Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1892
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 17 Dec 2025 07:38
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1893View raw event fields
Event Id
E1893
Ticket Id
TCK-353
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-17T07:38:25.070004Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1893
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
22 Oct 2025 10:00
last Event
23 Oct 2025 04:03
Ticket TCK-354
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1894View raw event fields
Event Id
E1894
Ticket Id
TCK-354
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T10:00:00.070041Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1894
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 22 Oct 2025 11:13
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1895View raw event fields
Event Id
E1895
Ticket Id
TCK-354
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T11:13:00.070078Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13923.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1895
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 22 Oct 2025 15:05
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1896View raw event fields
Event Id
E1896
Ticket Id
TCK-354
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T15:05:03.070115Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10716.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1896
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Oct 2025 18:03
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1897View raw event fields
Event Id
E1897
Ticket Id
TCK-354
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-22T18:03:39.070152Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35227.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1897
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Oct 2025 03:50
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1898View raw event fields
Event Id
E1898
Ticket Id
TCK-354
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-23T03:50:46.070189Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1898
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 23 Oct 2025 04:03
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1899View raw event fields
Event Id
E1899
Ticket Id
TCK-354
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-23T04:03:46.070226Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1899
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
18 Sep 2025 22:00
last Event
19 Sep 2025 12:36
Ticket TCK-355
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Sep 2025 22:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1900View raw event fields
Event Id
E1900
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-18T22:00:00.070263Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1900
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Sep 2025 22:19
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1901View raw event fields
Event Id
E1901
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-18T22:19:00.070300Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5059.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1901
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 18 Sep 2025 23:43
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1902View raw event fields
Event Id
E1902
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-18T23:43:19.070337Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9033.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1902
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 19 Sep 2025 02:13
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1903View raw event fields
Event Id
E1903
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-19T02:13:52.070374Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8769.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1903
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 19 Sep 2025 04:40
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1904View raw event fields
Event Id
E1904
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-19T04:40:01.070411Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22572.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1904
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 19 Sep 2025 10:56
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1905View raw event fields
Event Id
E1905
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-19T10:56:13.070448Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1905
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 19 Sep 2025 12:04
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1906View raw event fields
Event Id
E1906
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-19T12:04:13.070485Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1906
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 19 Sep 2025 12:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1907View raw event fields
Event Id
E1907
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-19T12:15:13.070522Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1907
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 19 Sep 2025 12:36
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1908View raw event fields
Event Id
E1908
Ticket Id
TCK-355
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-19T12:36:13.070559Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1908
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Sipho Mokoena
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
24 Nov 2025 09:00
last Event
25 Nov 2025 02:39
Ticket TCK-356
Client / account: Sipho Mokoena · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Nov 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1909View raw event fields
Event Id
E1909
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-24T09:00:00.070596Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1909
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 24 Nov 2025 09:17
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1910View raw event fields
Event Id
E1910
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-24T09:17:00.070633Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8218.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1910
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 24 Nov 2025 11:33
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1911View raw event fields
Event Id
E1911
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-24T11:33:58.070670Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5855.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1911
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 24 Nov 2025 13:11
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E1912View raw event fields
Event Id
E1912
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-24T13:11:33.070707Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14048.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1912
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 24 Nov 2025 17:05
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E1913View raw event fields
Event Id
E1913
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-24T17:05:41.070744Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27882.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1913
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 25 Nov 2025 00:50
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E1914View raw event fields
Event Id
E1914
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-25T00:50:23.070781Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1914
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 25 Nov 2025 01:58
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E1915View raw event fields
Event Id
E1915
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-25T01:58:23.070818Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1915
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 25 Nov 2025 02:12
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1916View raw event fields
Event Id
E1916
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-25T02:12:23.070855Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1916
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 25 Nov 2025 02:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1917View raw event fields
Event Id
E1917
Ticket Id
TCK-356
Client Id
CLIENT-79
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-25T02:39:23.070892Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1917
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Mokoena
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Simon Bell
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
21 Apr 2025 00:00
last Event
21 Apr 2025 07:15
Ticket TCK-357
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Apr 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1918View raw event fields
Event Id
E1918
Ticket Id
TCK-357
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-21T00:00:00.070929Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1918
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 21 Apr 2025 00:54
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1919View raw event fields
Event Id
E1919
Ticket Id
TCK-357
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-21T00:54:00.070966Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1913.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1919
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 21 Apr 2025 01:25
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1920View raw event fields
Event Id
E1920
Ticket Id
TCK-357
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-21T01:25:53.071003Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20032.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1920
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 21 Apr 2025 06:59
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1921View raw event fields
Event Id
E1921
Ticket Id
TCK-357
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-21T06:59:45.071040Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1921
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 21 Apr 2025 07:15
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1922View raw event fields
Event Id
E1922
Ticket Id
TCK-357
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-21T07:15:45.071077Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1922
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Kagiso Dlamini
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
11 Nov 2025 17:00
last Event
12 Nov 2025 05:08
Ticket TCK-358
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Nov 2025 17:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1923View raw event fields
Event Id
E1923
Ticket Id
TCK-358
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-11T17:00:00.071114Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1923
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 11 Nov 2025 17:49
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1924View raw event fields
Event Id
E1924
Ticket Id
TCK-358
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-11T17:49:00.071151Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5629.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1924
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 11 Nov 2025 19:22
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1925View raw event fields
Event Id
E1925
Ticket Id
TCK-358
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-11T19:22:49.071188Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34111.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1925
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 12 Nov 2025 04:51
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1926View raw event fields
Event Id
E1926
Ticket Id
TCK-358
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-12T04:51:20.071225Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1926
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 12 Nov 2025 05:08
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1927View raw event fields
Event Id
E1927
Ticket Id
TCK-358
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-12T05:08:20.071262Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1927
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
22 Jul 2025 23:00
last Event
23 Jul 2025 04:05
Ticket TCK-359
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Jul 2025 23:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1928View raw event fields
Event Id
E1928
Ticket Id
TCK-359
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-22T23:00:00.071299Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1928
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Jul 2025 23:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1929View raw event fields
Event Id
E1929
Ticket Id
TCK-359
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-22T23:10:00.071336Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11525.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1929
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 23 Jul 2025 02:22
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1930View raw event fields
Event Id
E1930
Ticket Id
TCK-359
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-23T02:22:05.071373Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4970.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1930
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 23 Jul 2025 03:44
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1931View raw event fields
Event Id
E1931
Ticket Id
TCK-359
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-23T03:44:55.071410Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1931
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 23 Jul 2025 04:05
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1932View raw event fields
Event Id
E1932
Ticket Id
TCK-359
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-23T04:05:55.071447Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1932
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Paul Bell
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
07 Aug 2025 06:00
last Event
11 Aug 2025 18:20
Ticket TCK-360
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Aug 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1933View raw event fields
Event Id
E1933
Ticket Id
TCK-360
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-07T06:00:00.071484Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1933
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 07 Aug 2025 06:47
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1934View raw event fields
Event Id
E1934
Ticket Id
TCK-360
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-07T06:47:00.071521Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
112698.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1934
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Aug 2025 14:05
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1935View raw event fields
Event Id
E1935
Ticket Id
TCK-360
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-08T14:05:18.071558Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
274234.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1935
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 11 Aug 2025 18:15
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1936View raw event fields
Event Id
E1936
Ticket Id
TCK-360
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-11T18:15:52.071595Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1936
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 11 Aug 2025 18:20
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1937View raw event fields
Event Id
E1937
Ticket Id
TCK-360
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-11T18:20:52.071632Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1937
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
16 Feb 2025 16:00
last Event
17 Feb 2025 07:52
Ticket TCK-361
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Feb 2025 16:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1938View raw event fields
Event Id
E1938
Ticket Id
TCK-361
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-16T16:00:00.071669Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1938
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Feb 2025 17:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1939View raw event fields
Event Id
E1939
Ticket Id
TCK-361
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-16T17:26:00.071706Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13284.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1939
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Feb 2025 21:07
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1940View raw event fields
Event Id
E1940
Ticket Id
TCK-361
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-16T21:07:24.071743Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36906.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1940
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 17 Feb 2025 07:22
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1941View raw event fields
Event Id
E1941
Ticket Id
TCK-361
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-17T07:22:30.071780Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1941
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 17 Feb 2025 07:52
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1942View raw event fields
Event Id
E1942
Ticket Id
TCK-361
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-17T07:52:30.071817Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1942
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Hendrik Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
05 Oct 2025 22:00
last Event
06 Oct 2025 13:14
Ticket TCK-362
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Oct 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1943View raw event fields
Event Id
E1943
Ticket Id
TCK-362
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-05T22:00:00.071854Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1943
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 05 Oct 2025 22:13
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1944View raw event fields
Event Id
E1944
Ticket Id
TCK-362
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-05T22:13:00.071891Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18365.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1944
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 06 Oct 2025 03:19
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1945View raw event fields
Event Id
E1945
Ticket Id
TCK-362
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-06T03:19:05.071928Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35397.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1945
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 06 Oct 2025 13:09
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1946View raw event fields
Event Id
E1946
Ticket Id
TCK-362
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-06T13:09:02.071965Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1946
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 06 Oct 2025 13:14
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1947View raw event fields
Event Id
E1947
Ticket Id
TCK-362
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-06T13:14:02.072002Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1947
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Stefan Joubert
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
04 Aug 2025 09:00
last Event
07 Aug 2025 10:21
Ticket TCK-363
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Aug 2025 09:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1948View raw event fields
Event Id
E1948
Ticket Id
TCK-363
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-04T09:00:00.072039Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1948
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 04 Aug 2025 09:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1949View raw event fields
Event Id
E1949
Ticket Id
TCK-363
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-04T09:16:00.072076Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27336.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1949
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 04 Aug 2025 16:51
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1950View raw event fields
Event Id
E1950
Ticket Id
TCK-363
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-04T16:51:36.072113Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
71840.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1950
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Aug 2025 12:48
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1951View raw event fields
Event Id
E1951
Ticket Id
TCK-363
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-08-05T12:48:56.072150Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
162890.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1951
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 07 Aug 2025 10:03
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1952View raw event fields
Event Id
E1952
Ticket Id
TCK-363
Client Id
CLIENT-64
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-07T10:03:46.072187Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1952
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 07 Aug 2025 10:21
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1953View raw event fields
Event Id
E1953
Ticket Id
TCK-363
Client Id
CLIENT-64
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-07T10:21:46.072224Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1953
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
26 Feb 2025 11:00
last Event
26 Feb 2025 19:15
Ticket TCK-364
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Feb 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1954View raw event fields
Event Id
E1954
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-26T11:00:00.072261Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1954
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 Feb 2025 11:11
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1955View raw event fields
Event Id
E1955
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-26T11:11:00.072298Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3986.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1955
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 26 Feb 2025 12:17
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1956View raw event fields
Event Id
E1956
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-26T12:17:26.072335Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1966.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1956
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 26 Feb 2025 12:50
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1957View raw event fields
Event Id
E1957
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-02-26T12:50:12.072372Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13691.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1957
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 26 Feb 2025 16:38
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1958View raw event fields
Event Id
E1958
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-02-26T16:38:23.072409Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
8264.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1958
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 26 Feb 2025 18:56
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1959View raw event fields
Event Id
E1959
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-26T18:56:07.072446Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1959
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 26 Feb 2025 19:15
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1960View raw event fields
Event Id
E1960
Ticket Id
TCK-364
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-26T19:15:07.072483Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1960
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
28 May 2025 11:00
last Event
30 May 2025 11:24
Ticket TCK-365
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 May 2025 11:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1961View raw event fields
Event Id
E1961
Ticket Id
TCK-365
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-28T11:00:00.072520Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1961
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 May 2025 11:54
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1962View raw event fields
Event Id
E1962
Ticket Id
TCK-365
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-28T11:54:00.072557Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36377.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1962
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 May 2025 22:00
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1963View raw event fields
Event Id
E1963
Ticket Id
TCK-365
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-28T22:00:17.072594Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
133719.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1963
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 30 May 2025 11:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1964View raw event fields
Event Id
E1964
Ticket Id
TCK-365
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-30T11:08:56.072631Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1964
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 30 May 2025 11:24
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1965View raw event fields
Event Id
E1965
Ticket Id
TCK-365
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-30T11:24:56.072668Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1965
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Paul Bell
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
26 Apr 2025 23:00
last Event
27 Apr 2025 08:47
Ticket TCK-366
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Apr 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1966View raw event fields
Event Id
E1966
Ticket Id
TCK-366
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-26T23:00:00.072705Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1966
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 26 Apr 2025 23:22
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1967View raw event fields
Event Id
E1967
Ticket Id
TCK-366
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-26T23:22:00.072742Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18392.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1967
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 27 Apr 2025 04:28
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1968View raw event fields
Event Id
E1968
Ticket Id
TCK-366
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-27T04:28:32.072779Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4365.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1968
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 27 Apr 2025 05:41
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1969View raw event fields
Event Id
E1969
Ticket Id
TCK-366
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-27T05:41:17.072816Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10345.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1969
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 Apr 2025 08:33
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1970View raw event fields
Event Id
E1970
Ticket Id
TCK-366
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-27T08:33:42.072853Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1970
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 27 Apr 2025 08:47
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1971View raw event fields
Event Id
E1971
Ticket Id
TCK-366
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-27T08:47:42.072890Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1971
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Clarke
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
14 Oct 2025 01:00
last Event
14 Oct 2025 12:08
Ticket TCK-367
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Oct 2025 01:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1972View raw event fields
Event Id
E1972
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-14T01:00:00.072927Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1972
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 14 Oct 2025 02:19
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1973View raw event fields
Event Id
E1973
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-14T02:19:00.072964Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3065.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1973
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 14 Oct 2025 03:10
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1974View raw event fields
Event Id
E1974
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-14T03:10:05.073001Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9151.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1974
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 14 Oct 2025 05:42
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1975View raw event fields
Event Id
E1975
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-14T05:42:36.073038Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5877.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1975
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 14 Oct 2025 07:20
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1976View raw event fields
Event Id
E1976
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-14T07:20:33.073075Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10018.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1976
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 14 Oct 2025 10:07
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1977View raw event fields
Event Id
E1977
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-14T10:07:31.073112Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5040.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1977
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 14 Oct 2025 11:31
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1978View raw event fields
Event Id
E1978
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-14T11:31:31.073149Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1978
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 14 Oct 2025 11:44
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1979View raw event fields
Event Id
E1979
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-14T11:44:31.073186Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1979
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 14 Oct 2025 12:08
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1980View raw event fields
Event Id
E1980
Ticket Id
TCK-367
Client Id
CLIENT-49
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-14T12:08:31.073223Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1980
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Zolani Radebe
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
21 Sep 2025 09:00
last Event
22 Sep 2025 01:26
Ticket TCK-368
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Sep 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1981View raw event fields
Event Id
E1981
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-21T09:00:00.073260Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1981
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 21 Sep 2025 09:31
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1982View raw event fields
Event Id
E1982
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-21T09:31:00.073297Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7644.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1982
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 21 Sep 2025 11:38
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1983View raw event fields
Event Id
E1983
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-21T11:38:24.073334Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3497.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1983
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 21 Sep 2025 12:36
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1984View raw event fields
Event Id
E1984
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-21T12:36:41.073371Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13427.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1984
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 21 Sep 2025 16:20
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1985View raw event fields
Event Id
E1985
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-09-21T16:20:28.073408Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2911.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1985
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 21 Sep 2025 17:08
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1986View raw event fields
Event Id
E1986
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-21T17:08:59.073445Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8996.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1986
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 21 Sep 2025 19:38
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1987View raw event fields
Event Id
E1987
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-21T19:38:55.073482Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11627.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1987
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 21 Sep 2025 22:52
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1988View raw event fields
Event Id
E1988
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-21T22:52:42.073519Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1988
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 22 Sep 2025 00:47
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1989View raw event fields
Event Id
E1989
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-22T00:47:42.073556Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1989
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 10
Date / time 22 Sep 2025 01:10
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1990View raw event fields
Event Id
E1990
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-22T01:10:42.073593Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1990
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 11
Date / time 22 Sep 2025 01:26
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1991View raw event fields
Event Id
E1991
Ticket Id
TCK-368
Client Id
CLIENT-30
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-22T01:26:42.073630Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1991
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Nomvula Mbeki
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
16 Feb 2025 06:00
last Event
16 Feb 2025 22:37
Ticket TCK-369
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Feb 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1992View raw event fields
Event Id
E1992
Ticket Id
TCK-369
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-16T06:00:00.073667Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1992
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Feb 2025 06:41
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1993View raw event fields
Event Id
E1993
Ticket Id
TCK-369
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-16T06:41:00.073704Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16629.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1993
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Feb 2025 11:18
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1994View raw event fields
Event Id
E1994
Ticket Id
TCK-369
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-16T11:18:09.073741Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10559.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1994
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Feb 2025 14:14
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1995View raw event fields
Event Id
E1995
Ticket Id
TCK-369
Client Id
CLIENT-31
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-16T14:14:08.073778Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29329.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1995
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 16 Feb 2025 22:22
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1996View raw event fields
Event Id
E1996
Ticket Id
TCK-369
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-16T22:22:57.073815Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1996
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Feb 2025 22:37
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1997View raw event fields
Event Id
E1997
Ticket Id
TCK-369
Client Id
CLIENT-31
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-16T22:37:57.073852Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1997
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Strand
First Event
05 Feb 2025 15:00
last Event
05 Feb 2025 23:11
Ticket TCK-370
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 15:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1998View raw event fields
Event Id
E1998
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T15:00:00.073889Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1998
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Feb 2025 16:21
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1999View raw event fields
Event Id
E1999
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T16:21:00.073926Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6676.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1999
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Feb 2025 18:12
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2000View raw event fields
Event Id
E2000
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-05T18:12:16.073963Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6266.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2000
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Feb 2025 19:56
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2001View raw event fields
Event Id
E2001
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-02-05T19:56:42.074000Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7444.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2001
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Feb 2025 22:00
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E2002View raw event fields
Event Id
E2002
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-02-05T22:00:46.074037Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
3517.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2002
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 05 Feb 2025 22:59
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2003View raw event fields
Event Id
E2003
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-05T22:59:23.074074Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2003
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 05 Feb 2025 23:11
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2004View raw event fields
Event Id
E2004
Ticket Id
TCK-370
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-05T23:11:23.074111Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2004
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Rentia van der Merwe
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
25 Dec 2025 20:00
last Event
26 Dec 2025 16:30
Ticket TCK-371
Client / account: Rentia van der Merwe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Dec 2025 20:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2005View raw event fields
Event Id
E2005
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-25T20:00:00.074148Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2005
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 25 Dec 2025 20:55
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2006View raw event fields
Event Id
E2006
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-25T20:55:00.074185Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17453.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 26 Dec 2025 01:45
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2007View raw event fields
Event Id
E2007
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-26T01:45:53.074222Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7160.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 26 Dec 2025 03:45
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E2008View raw event fields
Event Id
E2008
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-26T03:45:13.074259Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10880.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 26 Dec 2025 06:46
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E2009View raw event fields
Event Id
E2009
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-26T06:46:33.074296Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
25921.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 26 Dec 2025 13:58
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E2010View raw event fields
Event Id
E2010
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-26T13:58:34.074333Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 26 Dec 2025 15:38
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E2011View raw event fields
Event Id
E2011
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-26T15:38:34.074370Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 26 Dec 2025 16:07
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2012View raw event fields
Event Id
E2012
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-26T16:07:34.074407Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 26 Dec 2025 16:30
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2013View raw event fields
Event Id
E2013
Ticket Id
TCK-371
Client Id
CLIENT-74
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-26T16:30:34.074444Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia van der Merwe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Peter Hughes
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
03 Jul 2025 22:00
last Event
04 Jul 2025 16:46
Ticket TCK-372
Client / account: Peter Hughes · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Jul 2025 22:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E2014View raw event fields
Event Id
E2014
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-03T22:00:00.074481Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 03 Jul 2025 23:22
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E2015View raw event fields
Event Id
E2015
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-03T23:22:00.074518Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3003.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 04 Jul 2025 00:12
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E2016View raw event fields
Event Id
E2016
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-04T00:12:03.074555Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10641.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 04 Jul 2025 03:09
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2017View raw event fields
Event Id
E2017
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-04T03:09:24.074592Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5801.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 04 Jul 2025 04:46
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E2018View raw event fields
Event Id
E2018
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-04T04:46:05.074629Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37611.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 04 Jul 2025 15:12
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E2019View raw event fields
Event Id
E2019
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-04T15:12:56.074666Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 04 Jul 2025 16:13
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2020View raw event fields
Event Id
E2020
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-04T16:13:56.074703Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 04 Jul 2025 16:28
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E2021View raw event fields
Event Id
E2021
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-04T16:28:56.074740Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 04 Jul 2025 16:46
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E2022View raw event fields
Event Id
E2022
Ticket Id
TCK-372
Client Id
CLIENT-70
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-04T16:46:56.074777Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Nomvula Mbeki
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
08 Sep 2025 11:00
last Event
08 Sep 2025 17:52
Ticket TCK-373
Client / account: Nomvula Mbeki · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Sep 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2023View raw event fields
Event Id
E2023
Ticket Id
TCK-373
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-08T11:00:00.074814Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 08 Sep 2025 12:10
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2024View raw event fields
Event Id
E2024
Ticket Id
TCK-373
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-08T12:10:00.074851Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14809.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 08 Sep 2025 16:16
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2025View raw event fields
Event Id
E2025
Ticket Id
TCK-373
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-08T16:16:49.074888Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4331.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 08 Sep 2025 17:29
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2026View raw event fields
Event Id
E2026
Ticket Id
TCK-373
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-08T17:29:00.074925Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 08 Sep 2025 17:52
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2027View raw event fields
Event Id
E2027
Ticket Id
TCK-373
Client Id
CLIENT-31
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-08T17:52:00.074962Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nomvula Mbeki
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Mark Turner
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
04 Jul 2025 23:00
last Event
05 Jul 2025 10:00
Ticket TCK-374
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Jul 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2028View raw event fields
Event Id
E2028
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-04T23:00:00.074999Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 04 Jul 2025 23:39
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2029View raw event fields
Event Id
E2029
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-04T23:39:00.075036Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5363.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 05 Jul 2025 01:08
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2030View raw event fields
Event Id
E2030
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-05T01:08:23.075073Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7382.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 05 Jul 2025 03:11
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E2031View raw event fields
Event Id
E2031
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-07-05T03:11:25.075110Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10827.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 05 Jul 2025 06:11
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2032View raw event fields
Event Id
E2032
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-07-05T06:11:52.075147Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12681.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 05 Jul 2025 09:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2033View raw event fields
Event Id
E2033
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-05T09:43:13.075184Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 05 Jul 2025 10:00
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E2034View raw event fields
Event Id
E2034
Ticket Id
TCK-374
Client Id
CLIENT-55
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-05T10:00:13.075221Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kagiso Dlamini
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
07 Aug 2025 18:00
last Event
08 Aug 2025 01:39
Ticket TCK-375
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Aug 2025 18:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E2035View raw event fields
Event Id
E2035
Ticket Id
TCK-375
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-07T18:00:00.075258Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 07 Aug 2025 18:33
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E2036View raw event fields
Event Id
E2036
Ticket Id
TCK-375
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-07T18:33:00.075295Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6113.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 07 Aug 2025 20:14
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E2037View raw event fields
Event Id
E2037
Ticket Id
TCK-375
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-07T20:14:53.075332Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17956.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 08 Aug 2025 01:14
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E2038View raw event fields
Event Id
E2038
Ticket Id
TCK-375
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T01:14:09.075369Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 08 Aug 2025 01:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E2039View raw event fields
Event Id
E2039
Ticket Id
TCK-375
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T01:39:09.075406Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Lindiwe Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
16 Dec 2025 11:00
last Event
17 Dec 2025 01:50
Ticket TCK-376
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Dec 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2040View raw event fields
Event Id
E2040
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-16T11:00:00.075443Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 16 Dec 2025 12:29
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2041View raw event fields
Event Id
E2041
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-16T12:29:00.075480Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4305.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 16 Dec 2025 13:40
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2042View raw event fields
Event Id
E2042
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-16T13:40:45.075517Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8289.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 16 Dec 2025 15:58
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2043View raw event fields
Event Id
E2043
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-16T15:58:54.075554Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7207.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 16 Dec 2025 17:59
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2044View raw event fields
Event Id
E2044
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-16T17:59:01.075591Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21614.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 16 Dec 2025 23:59
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2045View raw event fields
Event Id
E2045
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-16T23:59:15.075628Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 17 Dec 2025 00:58
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2046View raw event fields
Event Id
E2046
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-17T00:58:15.075665Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 17 Dec 2025 01:22
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2047View raw event fields
Event Id
E2047
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-17T01:22:15.075702Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 17 Dec 2025 01:50
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2048View raw event fields
Event Id
E2048
Ticket Id
TCK-376
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-17T01:50:15.075739Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Lindiwe Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
05 Jun 2025 11:00
last Event
05 Jun 2025 14:23
Ticket TCK-377
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Jun 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2049View raw event fields
Event Id
E2049
Ticket Id
TCK-377
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-05T11:00:00.075776Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Jun 2025 11:34
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2050View raw event fields
Event Id
E2050
Ticket Id
TCK-377
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-05T11:34:00.075813Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5294.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Jun 2025 13:02
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2051View raw event fields
Event Id
E2051
Ticket Id
TCK-377
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-05T13:02:14.075850Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4347.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Jun 2025 14:14
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2052View raw event fields
Event Id
E2052
Ticket Id
TCK-377
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-05T14:14:41.075887Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Jun 2025 14:23
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E2053View raw event fields
Event Id
E2053
Ticket Id
TCK-377
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-05T14:23:41.075924Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E2053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena