View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 401–425 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
12 Jun 2025 12:00
last Event
14 Jun 2025 09:01
Ticket TCK-1397
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Jun 2025 12:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9183View raw event fields
Event Id
E9183
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-12T12:00:00.339734Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9183
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 12 Jun 2025 13:30
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9184View raw event fields
Event Id
E9184
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-12T13:30:00.339771Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10111.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 12 Jun 2025 16:18
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9185View raw event fields
Event Id
E9185
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-12T16:18:31.339808Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21279.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 12 Jun 2025 22:13
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9186View raw event fields
Event Id
E9186
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-12T22:13:10.339845Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
69839.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Jun 2025 17:37
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9187View raw event fields
Event Id
E9187
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-13T17:37:09.339882Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
50153.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 14 Jun 2025 07:33
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9188View raw event fields
Event Id
E9188
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-14T07:33:02.339919Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 14 Jun 2025 08:22
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9189View raw event fields
Event Id
E9189
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-14T08:22:02.339956Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 14 Jun 2025 08:53
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9190View raw event fields
Event Id
E9190
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-14T08:53:02.339993Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 14 Jun 2025 09:01
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9191View raw event fields
Event Id
E9191
Ticket Id
TCK-1397
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-14T09:01:02.340030Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
13 Aug 2025 08:00
last Event
13 Aug 2025 17:45
Ticket TCK-1398
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Aug 2025 08:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9192View raw event fields
Event Id
E9192
Ticket Id
TCK-1398
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-13T08:00:00.340067Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 Aug 2025 09:18
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9193View raw event fields
Event Id
E9193
Ticket Id
TCK-1398
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-13T09:18:00.340104Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16324.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 Aug 2025 13:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9194View raw event fields
Event Id
E9194
Ticket Id
TCK-1398
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-13T13:50:04.340141Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13255.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 Aug 2025 17:30
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9195View raw event fields
Event Id
E9195
Ticket Id
TCK-1398
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-13T17:30:59.340178Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 13 Aug 2025 17:45
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9196View raw event fields
Event Id
E9196
Ticket Id
TCK-1398
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-13T17:45:59.340215Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
13 Sep 2025 21:00
last Event
14 Sep 2025 02:01
Ticket TCK-1399
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Sep 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9197View raw event fields
Event Id
E9197
Ticket Id
TCK-1399
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-13T21:00:00.340252Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 13 Sep 2025 21:28
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9198View raw event fields
Event Id
E9198
Ticket Id
TCK-1399
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-13T21:28:00.340289Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2255.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 13 Sep 2025 22:05
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9199View raw event fields
Event Id
E9199
Ticket Id
TCK-1399
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-13T22:05:35.340326Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3956.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 13 Sep 2025 23:11
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9200View raw event fields
Event Id
E9200
Ticket Id
TCK-1399
Client Id
CLIENT-58
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-09-13T23:11:31.340363Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9800.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Sep 2025 01:54
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9201View raw event fields
Event Id
E9201
Ticket Id
TCK-1399
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-14T01:54:51.340400Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 14 Sep 2025 02:01
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9202View raw event fields
Event Id
E9202
Ticket Id
TCK-1399
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-14T02:01:51.340437Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9202
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Pretorius
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
19 Apr 2025 19:00
last Event
20 Apr 2025 13:57
Ticket TCK-1400
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Apr 2025 19:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9203View raw event fields
Event Id
E9203
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-19T19:00:00.340474Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9203
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 19 Apr 2025 20:16
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9204View raw event fields
Event Id
E9204
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-19T20:16:00.340511Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16166.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9204
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 Apr 2025 00:45
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9205View raw event fields
Event Id
E9205
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-20T00:45:26.340548Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6564.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9205
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 20 Apr 2025 02:34
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9206View raw event fields
Event Id
E9206
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-20T02:34:50.340585Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10552.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9206
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 20 Apr 2025 05:30
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9207View raw event fields
Event Id
E9207
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-20T05:30:42.340622Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
29869.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9207
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 20 Apr 2025 13:48
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9208View raw event fields
Event Id
E9208
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-20T13:48:31.340659Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9208
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 20 Apr 2025 13:57
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9209View raw event fields
Event Id
E9209
Ticket Id
TCK-1400
Client Id
CLIENT-21
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-20T13:57:31.340696Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9209
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Lindiwe Sithole
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
28 Aug 2025 05:00
last Event
28 Aug 2025 15:18
Ticket TCK-1401
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Aug 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9210View raw event fields
Event Id
E9210
Ticket Id
TCK-1401
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-28T05:00:00.340733Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9210
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Aug 2025 06:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9211View raw event fields
Event Id
E9211
Ticket Id
TCK-1401
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-28T06:28:00.340770Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5716.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9211
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Aug 2025 08:03
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9212View raw event fields
Event Id
E9212
Ticket Id
TCK-1401
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-28T08:03:16.340807Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24547.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9212
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 28 Aug 2025 14:52
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9213View raw event fields
Event Id
E9213
Ticket Id
TCK-1401
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-28T14:52:23.340844Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9213
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 28 Aug 2025 15:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9214View raw event fields
Event Id
E9214
Ticket Id
TCK-1401
Client Id
CLIENT-59
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-28T15:18:23.340881Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9214
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Hendrik Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
07 Dec 2025 14:00
last Event
12 Dec 2025 10:48
Ticket TCK-1402
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Dec 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9215View raw event fields
Event Id
E9215
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-07T14:00:00.340918Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9215
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 07 Dec 2025 14:14
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9216View raw event fields
Event Id
E9216
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-07T14:14:00.340955Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22339.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9216
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 07 Dec 2025 20:26
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9217View raw event fields
Event Id
E9217
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-07T20:26:19.340992Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
102093.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9217
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 09 Dec 2025 00:47
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E9218View raw event fields
Event Id
E9218
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-09T00:47:52.341029Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31054.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9218
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 09 Dec 2025 09:25
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E9219View raw event fields
Event Id
E9219
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-09T09:25:26.341066Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
256866.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9219
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 12 Dec 2025 08:46
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E9220View raw event fields
Event Id
E9220
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-12T08:46:32.341103Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9220
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 12 Dec 2025 10:07
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E9221View raw event fields
Event Id
E9221
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-12T10:07:32.341140Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9221
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 12 Dec 2025 10:40
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9222View raw event fields
Event Id
E9222
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-12T10:40:32.341177Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9222
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 12 Dec 2025 10:48
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9223View raw event fields
Event Id
E9223
Ticket Id
TCK-1402
Client Id
CLIENT-26
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-12T10:48:32.341214Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9223
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
21 Feb 2025 11:00
last Event
22 Feb 2025 02:49
Ticket TCK-1403
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Feb 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9224View raw event fields
Event Id
E9224
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-21T11:00:00.341251Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9224
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 21 Feb 2025 11:39
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9225View raw event fields
Event Id
E9225
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-21T11:39:00.341288Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6937.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9225
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 21 Feb 2025 13:34
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9226View raw event fields
Event Id
E9226
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-21T13:34:37.341325Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3686.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9226
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 21 Feb 2025 14:36
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9227View raw event fields
Event Id
E9227
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-21T14:36:03.341362Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10827.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9227
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 21 Feb 2025 17:36
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9228View raw event fields
Event Id
E9228
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-21T17:36:30.341399Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26909.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9228
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 22 Feb 2025 01:04
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9229View raw event fields
Event Id
E9229
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-22T01:04:59.341436Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9229
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 22 Feb 2025 02:21
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9230View raw event fields
Event Id
E9230
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-22T02:21:59.341473Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9230
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 22 Feb 2025 02:43
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9231View raw event fields
Event Id
E9231
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-22T02:43:59.341510Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9231
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 22 Feb 2025 02:49
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9232View raw event fields
Event Id
E9232
Ticket Id
TCK-1403
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-22T02:49:59.341547Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9232
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Lindiwe Sithole
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
28 Sep 2025 16:00
last Event
29 Sep 2025 07:20
Ticket TCK-1404
Client / account: Lindiwe Sithole · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Sep 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9233View raw event fields
Event Id
E9233
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-28T16:00:00.341584Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9233
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Sep 2025 16:50
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9234View raw event fields
Event Id
E9234
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-28T16:50:00.341621Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5792.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9234
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 28 Sep 2025 18:26
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9235View raw event fields
Event Id
E9235
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-28T18:26:32.341658Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2049.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9235
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 28 Sep 2025 19:00
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9236View raw event fields
Event Id
E9236
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-28T19:00:41.341695Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11484.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9236
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 28 Sep 2025 22:12
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9237View raw event fields
Event Id
E9237
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-28T22:12:05.341732Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24591.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9237
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 29 Sep 2025 05:01
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9238View raw event fields
Event Id
E9238
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-29T05:01:56.341769Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9238
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 29 Sep 2025 06:50
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9239View raw event fields
Event Id
E9239
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-29T06:50:56.341806Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9239
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 29 Sep 2025 07:11
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9240View raw event fields
Event Id
E9240
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-29T07:11:56.341843Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9240
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 29 Sep 2025 07:20
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9241View raw event fields
Event Id
E9241
Ticket Id
TCK-1404
Client Id
CLIENT-59
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-29T07:20:56.341880Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9241
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Lindiwe Sithole
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Palesa Nkosi
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
05 May 2025 13:00
last Event
05 May 2025 21:59
Ticket TCK-1405
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 May 2025 13:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9242View raw event fields
Event Id
E9242
Ticket Id
TCK-1405
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-05T13:00:00.341917Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9242
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 May 2025 14:03
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9243View raw event fields
Event Id
E9243
Ticket Id
TCK-1405
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-05T14:03:00.341954Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4889.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9243
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 May 2025 15:24
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9244View raw event fields
Event Id
E9244
Ticket Id
TCK-1405
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-05T15:24:29.341991Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22973.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9244
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 May 2025 21:47
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9245View raw event fields
Event Id
E9245
Ticket Id
TCK-1405
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-05T21:47:22.342028Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9245
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 May 2025 21:59
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9246View raw event fields
Event Id
E9246
Ticket Id
TCK-1405
Client Id
CLIENT-47
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-05T21:59:22.342065Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9246
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Laura Hughes
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
14 Apr 2025 20:00
last Event
15 Apr 2025 06:35
Ticket TCK-1406
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Apr 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9247View raw event fields
Event Id
E9247
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-14T20:00:00.342102Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9247
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 14 Apr 2025 20:19
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9248View raw event fields
Event Id
E9248
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-14T20:19:00.342139Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8312.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9248
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 14 Apr 2025 22:37
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9249View raw event fields
Event Id
E9249
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-14T22:37:32.342176Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6218.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9249
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 15 Apr 2025 00:21
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9250View raw event fields
Event Id
E9250
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-15T00:21:10.342213Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11233.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9250
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 15 Apr 2025 03:28
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9251View raw event fields
Event Id
E9251
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-15T03:28:23.342250Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3722.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9251
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 15 Apr 2025 04:30
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9252View raw event fields
Event Id
E9252
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-15T04:30:25.342287Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9252
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 15 Apr 2025 05:48
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9253View raw event fields
Event Id
E9253
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-15T05:48:25.342324Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9253
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 15 Apr 2025 06:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9254View raw event fields
Event Id
E9254
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-15T06:15:25.342361Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9254
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 15 Apr 2025 06:35
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9255View raw event fields
Event Id
E9255
Ticket Id
TCK-1406
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-15T06:35:25.342398Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9255
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Grace Robinson
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
11 Jun 2025 07:00
last Event
12 Jun 2025 00:44
Ticket TCK-1407
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Jun 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9256View raw event fields
Event Id
E9256
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-11T07:00:00.342435Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9256
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 11 Jun 2025 07:33
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9257View raw event fields
Event Id
E9257
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-11T07:33:00.342472Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6626.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9257
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 11 Jun 2025 09:23
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9258View raw event fields
Event Id
E9258
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-11T09:23:26.342509Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9327.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9258
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 11 Jun 2025 11:58
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9259View raw event fields
Event Id
E9259
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-11T11:58:53.342546Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5424.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9259
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 11 Jun 2025 13:29
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9260View raw event fields
Event Id
E9260
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-11T13:29:17.342583Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33630.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9260
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 11 Jun 2025 22:49
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9261View raw event fields
Event Id
E9261
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-11T22:49:47.342620Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9261
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 12 Jun 2025 00:05
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9262View raw event fields
Event Id
E9262
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-12T00:05:47.342657Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9262
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 12 Jun 2025 00:15
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9263View raw event fields
Event Id
E9263
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-12T00:15:47.342694Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9263
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 12 Jun 2025 00:44
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9264View raw event fields
Event Id
E9264
Ticket Id
TCK-1407
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-12T00:44:47.342731Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9264
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Baker
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
04 Mar 2025 20:00
last Event
05 Mar 2025 01:36
Ticket TCK-1408
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Mar 2025 20:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9265View raw event fields
Event Id
E9265
Ticket Id
TCK-1408
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-04T20:00:00.342768Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9265
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Mar 2025 20:25
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9266View raw event fields
Event Id
E9266
Ticket Id
TCK-1408
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-04T20:25:00.342805Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8524.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9266
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 04 Mar 2025 22:47
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9267View raw event fields
Event Id
E9267
Ticket Id
TCK-1408
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-04T22:47:04.342842Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9196.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9267
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Mar 2025 01:20
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9268View raw event fields
Event Id
E9268
Ticket Id
TCK-1408
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-05T01:20:20.342879Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9268
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Mar 2025 01:36
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9269View raw event fields
Event Id
E9269
Ticket Id
TCK-1408
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-05T01:36:20.342916Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9269
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Stefan Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
26 Oct 2025 02:00
last Event
26 Oct 2025 06:48
Ticket TCK-1409
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Oct 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9270View raw event fields
Event Id
E9270
Ticket Id
TCK-1409
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-26T02:00:00.342953Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9270
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 26 Oct 2025 02:05
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9271View raw event fields
Event Id
E9271
Ticket Id
TCK-1409
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-26T02:05:00.342990Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6571.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9271
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 26 Oct 2025 03:54
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9272View raw event fields
Event Id
E9272
Ticket Id
TCK-1409
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-26T03:54:31.343027Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9027.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9272
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 26 Oct 2025 06:24
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9273View raw event fields
Event Id
E9273
Ticket Id
TCK-1409
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-26T06:24:58.343064Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9273
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 26 Oct 2025 06:48
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9274View raw event fields
Event Id
E9274
Ticket Id
TCK-1409
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-26T06:48:58.343101Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9274
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
11 Sep 2025 06:00
last Event
11 Sep 2025 09:02
Ticket TCK-1410
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Sep 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9275View raw event fields
Event Id
E9275
Ticket Id
TCK-1410
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-11T06:00:00.343138Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9275
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Sep 2025 06:24
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9276View raw event fields
Event Id
E9276
Ticket Id
TCK-1410
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-11T06:24:00.343175Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5722.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9276
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 Sep 2025 07:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9277View raw event fields
Event Id
E9277
Ticket Id
TCK-1410
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-11T07:59:22.343212Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2976.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9277
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 11 Sep 2025 08:48
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9278View raw event fields
Event Id
E9278
Ticket Id
TCK-1410
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-11T08:48:58.343249Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9278
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 11 Sep 2025 09:02
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9279View raw event fields
Event Id
E9279
Ticket Id
TCK-1410
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-11T09:02:58.343286Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9279
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Zanele Khumalo
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
22 May 2025 23:00
last Event
23 May 2025 12:38
Ticket TCK-1411
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 May 2025 23:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9280View raw event fields
Event Id
E9280
Ticket Id
TCK-1411
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-22T23:00:00.343323Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9280
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 22 May 2025 23:05
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9281View raw event fields
Event Id
E9281
Ticket Id
TCK-1411
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-22T23:05:00.343360Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16699.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9281
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 23 May 2025 03:43
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9282View raw event fields
Event Id
E9282
Ticket Id
TCK-1411
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-23T03:43:19.343397Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10768.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9282
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 23 May 2025 06:42
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E9283View raw event fields
Event Id
E9283
Ticket Id
TCK-1411
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-23T06:42:47.343434Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20047.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9283
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 23 May 2025 12:16
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9284View raw event fields
Event Id
E9284
Ticket Id
TCK-1411
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-23T12:16:54.343471Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9284
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 23 May 2025 12:38
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9285View raw event fields
Event Id
E9285
Ticket Id
TCK-1411
Client Id
CLIENT-56
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-23T12:38:54.343508Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9285
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Hendrik Kruger
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
20 Jan 2025 17:00
last Event
21 Jan 2025 04:12
Ticket TCK-1412
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Jan 2025 17:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9286View raw event fields
Event Id
E9286
Ticket Id
TCK-1412
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-20T17:00:00.343545Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9286
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 20 Jan 2025 18:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9287View raw event fields
Event Id
E9287
Ticket Id
TCK-1412
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-20T18:16:00.343582Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11621.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9287
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 20 Jan 2025 21:29
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9288View raw event fields
Event Id
E9288
Ticket Id
TCK-1412
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-20T21:29:41.343619Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22412.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9288
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 21 Jan 2025 03:43
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9289View raw event fields
Event Id
E9289
Ticket Id
TCK-1412
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-21T03:43:13.343656Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9289
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 21 Jan 2025 04:12
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9290View raw event fields
Event Id
E9290
Ticket Id
TCK-1412
Client Id
CLIENT-26
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-21T04:12:13.343693Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9290
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Kagiso Dlamini
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
08 Sep 2025 15:00
last Event
09 Sep 2025 09:01
Ticket TCK-1413
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Sep 2025 15:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9291View raw event fields
Event Id
E9291
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-08T15:00:00.343730Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4560.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9291
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Sep 2025 16:16
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9292View raw event fields
Event Id
E9292
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-08T16:16:00.343767Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7426.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9292
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Sep 2025 18:19
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9293View raw event fields
Event Id
E9293
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-08T18:19:46.343804Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9081.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9293
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Sep 2025 20:51
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9294View raw event fields
Event Id
E9294
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-08T20:51:07.343841Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13419.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9294
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Sep 2025 00:34
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9295View raw event fields
Event Id
E9295
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-09T00:34:46.343878Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23353.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9295
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 09 Sep 2025 07:03
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9296View raw event fields
Event Id
E9296
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-09T07:03:59.343915Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9296
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 09 Sep 2025 08:18
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9297View raw event fields
Event Id
E9297
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-09T08:18:59.343952Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9297
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 09 Sep 2025 08:44
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9298View raw event fields
Event Id
E9298
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-09T08:44:59.343989Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9298
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 09 Sep 2025 09:01
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9299View raw event fields
Event Id
E9299
Ticket Id
TCK-1413
Client Id
CLIENT-58
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-09T09:01:59.344026Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9299
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Ayanda Khumalo
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
20 May 2025 03:00
last Event
20 May 2025 15:55
Ticket TCK-1414
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 May 2025 03:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9300View raw event fields
Event Id
E9300
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-20T03:00:00.344063Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9300
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 20 May 2025 04:15
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9301View raw event fields
Event Id
E9301
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-20T04:15:00.344100Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5240.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9301
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 20 May 2025 05:42
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9302View raw event fields
Event Id
E9302
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-20T05:42:20.344137Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6200.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9302
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 20 May 2025 07:25
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9303View raw event fields
Event Id
E9303
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-20T07:25:40.344174Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8649.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9303
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 20 May 2025 09:49
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9304View raw event fields
Event Id
E9304
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-20T09:49:49.344211Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16672.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9304
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 20 May 2025 14:27
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9305View raw event fields
Event Id
E9305
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-20T14:27:41.344248Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9305
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 20 May 2025 15:28
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9306View raw event fields
Event Id
E9306
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-20T15:28:41.344285Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9306
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 20 May 2025 15:42
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9307View raw event fields
Event Id
E9307
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-20T15:42:41.344322Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9307
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 20 May 2025 15:55
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9308View raw event fields
Event Id
E9308
Ticket Id
TCK-1414
Client Id
CLIENT-12
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-20T15:55:41.344359Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9308
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Laura Hughes
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
13 Mar 2025 16:00
last Event
14 Mar 2025 02:20
Ticket TCK-1415
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Mar 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9309View raw event fields
Event Id
E9309
Ticket Id
TCK-1415
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-13T16:00:00.344396Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9309
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Mar 2025 17:22
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9310View raw event fields
Event Id
E9310
Ticket Id
TCK-1415
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-13T17:22:00.344433Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8181.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9310
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Mar 2025 19:38
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9311View raw event fields
Event Id
E9311
Ticket Id
TCK-1415
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-13T19:38:21.344470Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22637.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9311
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 14 Mar 2025 01:55
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9312View raw event fields
Event Id
E9312
Ticket Id
TCK-1415
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-14T01:55:38.344507Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9312
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 Mar 2025 02:20
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9313View raw event fields
Event Id
E9313
Ticket Id
TCK-1415
Client Id
CLIENT-11
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-14T02:20:38.344544Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9313
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Stefan Joubert
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
14 Jun 2025 03:00
last Event
14 Jun 2025 20:23
Ticket TCK-1416
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jun 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9314View raw event fields
Event Id
E9314
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-14T03:00:00.344581Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9314
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Jun 2025 03:13
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9315View raw event fields
Event Id
E9315
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-14T03:13:00.344618Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
803.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9315
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Jun 2025 03:26
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9316View raw event fields
Event Id
E9316
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-14T03:26:23.344655Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3135.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9316
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 14 Jun 2025 04:18
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9317View raw event fields
Event Id
E9317
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-14T04:18:38.344692Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14153.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9317
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Jun 2025 08:14
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9318View raw event fields
Event Id
E9318
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-14T08:14:31.344729Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
34117.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9318
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 Jun 2025 17:43
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9319View raw event fields
Event Id
E9319
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-14T17:43:08.344766Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7140.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9319
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 14 Jun 2025 19:42
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9320View raw event fields
Event Id
E9320
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-14T19:42:08.344803Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9320
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 14 Jun 2025 20:12
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9321View raw event fields
Event Id
E9321
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-14T20:12:08.344840Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9321
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 14 Jun 2025 20:23
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9322View raw event fields
Event Id
E9322
Ticket Id
TCK-1416
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-14T20:23:08.344877Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9322
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Willem Venter
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
20 Jul 2025 12:00
last Event
20 Jul 2025 17:18
Ticket TCK-1417
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Jul 2025 12:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9323View raw event fields
Event Id
E9323
Ticket Id
TCK-1417
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-20T12:00:00.344914Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9323
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 20 Jul 2025 12:52
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9324View raw event fields
Event Id
E9324
Ticket Id
TCK-1417
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-20T12:52:00.344951Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11223.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9324
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 20 Jul 2025 15:59
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9325View raw event fields
Event Id
E9325
Ticket Id
TCK-1417
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-20T15:59:03.344988Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3921.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9325
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 20 Jul 2025 17:04
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9326View raw event fields
Event Id
E9326
Ticket Id
TCK-1417
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-20T17:04:24.345025Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9326
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 20 Jul 2025 17:18
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9327View raw event fields
Event Id
E9327
Ticket Id
TCK-1417
Client Id
CLIENT-34
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-20T17:18:24.345062Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9327
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Hendrik Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
28 Nov 2025 18:00
last Event
29 Nov 2025 03:39
Ticket TCK-1418
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Nov 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9328View raw event fields
Event Id
E9328
Ticket Id
TCK-1418
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-28T18:00:00.345099Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9328
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Nov 2025 19:25
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9329View raw event fields
Event Id
E9329
Ticket Id
TCK-1418
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-28T19:25:00.345136Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6336.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9329
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Nov 2025 21:10
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9330View raw event fields
Event Id
E9330
Ticket Id
TCK-1418
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T21:10:36.345173Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21601.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9330
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 29 Nov 2025 03:10
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9331View raw event fields
Event Id
E9331
Ticket Id
TCK-1418
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-29T03:10:37.345210Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9331
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 29 Nov 2025 03:39
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9332View raw event fields
Event Id
E9332
Ticket Id
TCK-1418
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-29T03:39:37.345247Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9332
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Peter Taylor
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
05 May 2025 20:00
last Event
06 May 2025 10:55
Ticket TCK-1419
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 May 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9333View raw event fields
Event Id
E9333
Ticket Id
TCK-1419
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-05T20:00:00.345284Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9333
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 05 May 2025 20:58
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9334View raw event fields
Event Id
E9334
Ticket Id
TCK-1419
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-05T20:58:00.345321Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12372.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9334
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 06 May 2025 00:24
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9335View raw event fields
Event Id
E9335
Ticket Id
TCK-1419
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-06T00:24:12.345358Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3894.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9335
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 06 May 2025 01:29
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9336View raw event fields
Event Id
E9336
Ticket Id
TCK-1419
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-05-06T01:29:06.345395Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33522.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9336
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 06 May 2025 10:47
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9337View raw event fields
Event Id
E9337
Ticket Id
TCK-1419
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-06T10:47:48.345432Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9337
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 06 May 2025 10:55
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9338View raw event fields
Event Id
E9338
Ticket Id
TCK-1419
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-06T10:55:48.345469Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9338
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Andrew Clarke
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
19 Aug 2025 14:00
last Event
20 Aug 2025 01:31
Ticket TCK-1420
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Aug 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9339View raw event fields
Event Id
E9339
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-19T14:00:00.345506Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9339
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Aug 2025 14:07
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9340View raw event fields
Event Id
E9340
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-19T14:07:00.345543Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3155.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9340
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Aug 2025 14:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9341View raw event fields
Event Id
E9341
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-19T14:59:35.345580Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3483.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9341
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Aug 2025 15:57
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9342View raw event fields
Event Id
E9342
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-08-19T15:57:38.345617Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7233.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9342
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Aug 2025 17:58
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9343View raw event fields
Event Id
E9343
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-08-19T17:58:11.345654Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22455.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9343
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 Aug 2025 00:12
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9344View raw event fields
Event Id
E9344
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-08-20T00:12:26.345691Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9344
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 20 Aug 2025 00:49
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9345View raw event fields
Event Id
E9345
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-08-20T00:49:26.345728Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9345
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 8
Date / time 20 Aug 2025 01:14
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9346View raw event fields
Event Id
E9346
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-20T01:14:26.345765Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9346
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 9
Date / time 20 Aug 2025 01:31
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9347View raw event fields
Event Id
E9347
Ticket Id
TCK-1420
Client Id
CLIENT-49
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-20T01:31:26.345802Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9347
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Smith
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
13 Dec 2025 14:00
last Event
13 Dec 2025 23:48
Ticket TCK-1421
Client / account: Olivia Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Dec 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9348View raw event fields
Event Id
E9348
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-13T14:00:00.345839Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9348
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 13 Dec 2025 14:18
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9349View raw event fields
Event Id
E9349
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-13T14:18:00.345876Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7584.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9349
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 13 Dec 2025 16:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9350View raw event fields
Event Id
E9350
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-13T16:24:24.345913Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10244.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9350
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 13 Dec 2025 19:15
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E9351View raw event fields
Event Id
E9351
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-13T19:15:08.345950Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10284.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9351
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 13 Dec 2025 22:06
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9352View raw event fields
Event Id
E9352
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-12-13T22:06:32.345987Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5506.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9352
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Dec 2025 23:38
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9353View raw event fields
Event Id
E9353
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-13T23:38:18.346024Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9353
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 13 Dec 2025 23:48
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9354View raw event fields
Event Id
E9354
Ticket Id
TCK-1421
Client Id
CLIENT-35
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-13T23:48:18.346061Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9354
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Smith
Client Town
Strand
Agent Name
Nomvula Mokoena