View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 376–400 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Peter Taylor
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
05 Jun 2025 23:00
last Event
06 Jun 2025 08:20
Ticket TCK-1372
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Jun 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9006View raw event fields
Event Id
E9006
Ticket Id
TCK-1372
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-05T23:00:00.333185Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9006
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Jun 2025 23:41
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9007View raw event fields
Event Id
E9007
Ticket Id
TCK-1372
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-05T23:41:00.333222Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11521.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9007
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 06 Jun 2025 02:53
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9008View raw event fields
Event Id
E9008
Ticket Id
TCK-1372
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-06T02:53:01.333259Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19009.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9008
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 06 Jun 2025 08:09
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9009View raw event fields
Event Id
E9009
Ticket Id
TCK-1372
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-06T08:09:50.333296Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9009
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 06 Jun 2025 08:20
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9010View raw event fields
Event Id
E9010
Ticket Id
TCK-1372
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-06T08:20:50.333333Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9010
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Ronel Joubert
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
01 May 2025 16:00
last Event
02 May 2025 04:08
Ticket TCK-1373
Client / account: Ronel Joubert · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 May 2025 16:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9011View raw event fields
Event Id
E9011
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-01T16:00:00.333370Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9011
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 01 May 2025 17:01
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9012View raw event fields
Event Id
E9012
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-01T17:01:00.333407Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9196.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9012
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 01 May 2025 19:34
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9013View raw event fields
Event Id
E9013
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-01T19:34:16.333444Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4997.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9013
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 01 May 2025 20:57
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9014View raw event fields
Event Id
E9014
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-05-01T20:57:33.333481Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7579.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9014
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 01 May 2025 23:03
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E9015View raw event fields
Event Id
E9015
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-01T23:03:52.333518Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17277.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9015
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 02 May 2025 03:51
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9016View raw event fields
Event Id
E9016
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-02T03:51:49.333555Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9016
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 02 May 2025 04:08
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9017View raw event fields
Event Id
E9017
Ticket Id
TCK-1373
Client Id
CLIENT-7
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-02T04:08:49.333592Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9017
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Joubert
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kagiso Dlamini
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
10 Nov 2025 14:00
last Event
10 Nov 2025 17:33
Ticket TCK-1374
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Nov 2025 14:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9018View raw event fields
Event Id
E9018
Ticket Id
TCK-1374
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-10T14:00:00.333629Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9018
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 10 Nov 2025 15:28
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9019View raw event fields
Event Id
E9019
Ticket Id
TCK-1374
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-10T15:28:00.333666Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5726.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9019
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 10 Nov 2025 17:03
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9020View raw event fields
Event Id
E9020
Ticket Id
TCK-1374
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-10T17:03:26.333703Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1185.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9020
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 10 Nov 2025 17:23
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9021View raw event fields
Event Id
E9021
Ticket Id
TCK-1374
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-10T17:23:11.333740Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9021
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 10 Nov 2025 17:33
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9022View raw event fields
Event Id
E9022
Ticket Id
TCK-1374
Client Id
CLIENT-58
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-10T17:33:11.333777Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9022
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
20 Aug 2025 18:00
last Event
21 Aug 2025 03:16
Ticket TCK-1375
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Aug 2025 18:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9023View raw event fields
Event Id
E9023
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-20T18:00:00.333814Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9023
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 20 Aug 2025 18:37
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9024View raw event fields
Event Id
E9024
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-20T18:37:00.333851Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
888.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9024
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 20 Aug 2025 18:51
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9025View raw event fields
Event Id
E9025
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-20T18:51:48.333888Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10601.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9025
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 20 Aug 2025 21:48
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E9026View raw event fields
Event Id
E9026
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-08-20T21:48:29.333925Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3807.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9026
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 20 Aug 2025 22:51
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E9027View raw event fields
Event Id
E9027
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-08-20T22:51:56.333962Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
14851.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9027
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 21 Aug 2025 02:59
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9028View raw event fields
Event Id
E9028
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-21T02:59:27.333999Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9028
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 21 Aug 2025 03:16
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9029View raw event fields
Event Id
E9029
Ticket Id
TCK-1375
Client Id
CLIENT-4
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-21T03:16:27.334036Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9029
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Frikkie Pretorius
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
22 Dec 2025 13:00
last Event
22 Dec 2025 22:50
Ticket TCK-1376
Client / account: Frikkie Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Dec 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9030View raw event fields
Event Id
E9030
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-22T13:00:00.334073Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9030
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 22 Dec 2025 13:08
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9031View raw event fields
Event Id
E9031
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-22T13:08:00.334110Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12788.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9031
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 22 Dec 2025 16:41
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9032View raw event fields
Event Id
E9032
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-22T16:41:08.334147Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4351.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9032
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 22 Dec 2025 17:53
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E9033View raw event fields
Event Id
E9033
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-12-22T17:53:39.334184Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9403.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9033
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 22 Dec 2025 20:30
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E9034View raw event fields
Event Id
E9034
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-12-22T20:30:22.334221Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7913.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9034
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 22 Dec 2025 22:42
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9035View raw event fields
Event Id
E9035
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-22T22:42:15.334258Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9035
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 22 Dec 2025 22:50
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9036View raw event fields
Event Id
E9036
Ticket Id
TCK-1376
Client Id
CLIENT-81
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-22T22:50:15.334295Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9036
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Frikkie Pretorius
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Pretorius
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
16 Oct 2025 18:00
last Event
17 Oct 2025 05:56
Ticket TCK-1377
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Oct 2025 18:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9037View raw event fields
Event Id
E9037
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-16T18:00:00.334332Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9037
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 16 Oct 2025 18:11
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9038View raw event fields
Event Id
E9038
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-16T18:11:00.334369Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6345.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9038
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 16 Oct 2025 19:56
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9039View raw event fields
Event Id
E9039
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-16T19:56:45.334406Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9812.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9039
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 16 Oct 2025 22:40
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9040View raw event fields
Event Id
E9040
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-16T22:40:17.334443Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7945.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9040
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 17 Oct 2025 00:52
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9041View raw event fields
Event Id
E9041
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-17T00:52:42.334480Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9729.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9041
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Oct 2025 03:34
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9042View raw event fields
Event Id
E9042
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-17T03:34:51.334517Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9042
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 17 Oct 2025 04:49
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9043View raw event fields
Event Id
E9043
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-17T04:49:51.334554Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2340.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9043
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 17 Oct 2025 05:28
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9044View raw event fields
Event Id
E9044
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-17T05:28:51.334591Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9044
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 17 Oct 2025 05:56
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9045View raw event fields
Event Id
E9045
Ticket Id
TCK-1377
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-17T05:56:51.334628Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9045
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
05 Feb 2025 09:00
last Event
05 Feb 2025 21:45
Ticket TCK-1378
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 09:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9046View raw event fields
Event Id
E9046
Ticket Id
TCK-1378
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T09:00:00.334665Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9046
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 05 Feb 2025 09:32
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9047View raw event fields
Event Id
E9047
Ticket Id
TCK-1378
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T09:32:00.334702Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16183.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9047
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Feb 2025 14:01
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9048View raw event fields
Event Id
E9048
Ticket Id
TCK-1378
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-05T14:01:43.334739Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10698.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9048
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Feb 2025 17:00
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9049View raw event fields
Event Id
E9049
Ticket Id
TCK-1378
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-05T17:00:01.334776Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15951.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9049
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Feb 2025 21:25
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9050View raw event fields
Event Id
E9050
Ticket Id
TCK-1378
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-05T21:25:52.334813Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9050
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 05 Feb 2025 21:45
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9051View raw event fields
Event Id
E9051
Ticket Id
TCK-1378
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-05T21:45:52.334850Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9051
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
27 Apr 2025 03:00
last Event
27 Apr 2025 12:51
Ticket TCK-1379
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Apr 2025 03:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9052View raw event fields
Event Id
E9052
Ticket Id
TCK-1379
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-27T03:00:00.334887Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9052
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 27 Apr 2025 04:11
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9053View raw event fields
Event Id
E9053
Ticket Id
TCK-1379
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-27T04:11:00.334924Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16208.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9053
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 27 Apr 2025 08:41
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9054View raw event fields
Event Id
E9054
Ticket Id
TCK-1379
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-27T08:41:08.334961Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14569.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9054
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 27 Apr 2025 12:43
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9055View raw event fields
Event Id
E9055
Ticket Id
TCK-1379
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-27T12:43:57.334998Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9055
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 27 Apr 2025 12:51
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9056View raw event fields
Event Id
E9056
Ticket Id
TCK-1379
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-27T12:51:57.335035Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9056
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
18 Sep 2025 02:00
last Event
18 Sep 2025 16:53
Ticket TCK-1380
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Sep 2025 02:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9057View raw event fields
Event Id
E9057
Ticket Id
TCK-1380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-18T02:00:00.335072Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9057
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 18 Sep 2025 03:26
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9058View raw event fields
Event Id
E9058
Ticket Id
TCK-1380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-18T03:26:00.335109Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2051.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9058
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 18 Sep 2025 04:00
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9059View raw event fields
Event Id
E9059
Ticket Id
TCK-1380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-18T04:00:11.335146Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8050.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9059
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 18 Sep 2025 06:14
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9060View raw event fields
Event Id
E9060
Ticket Id
TCK-1380
Client Id
CLIENT-54
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-18T06:14:21.335183Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
36745.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9060
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 18 Sep 2025 16:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9061View raw event fields
Event Id
E9061
Ticket Id
TCK-1380
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-18T16:26:46.335220Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9061
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 18 Sep 2025 16:53
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9062View raw event fields
Event Id
E9062
Ticket Id
TCK-1380
Client Id
CLIENT-54
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-18T16:53:46.335257Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9062
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Paul Bell
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
14 Feb 2025 05:00
last Event
15 Feb 2025 00:09
Ticket TCK-1381
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Feb 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9063View raw event fields
Event Id
E9063
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-14T05:00:00.335294Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9063
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Feb 2025 06:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9064View raw event fields
Event Id
E9064
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-14T06:26:00.335331Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7106.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9064
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Feb 2025 08:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9065View raw event fields
Event Id
E9065
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-14T08:24:26.335368Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8113.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9065
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Feb 2025 10:39
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9066View raw event fields
Event Id
E9066
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-14T10:39:39.335405Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7087.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9066
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Feb 2025 12:37
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9067View raw event fields
Event Id
E9067
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-14T12:37:46.335442Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33495.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9067
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 14 Feb 2025 21:56
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9068View raw event fields
Event Id
E9068
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-14T21:56:01.335479Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4380.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9068
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 14 Feb 2025 23:09
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9069View raw event fields
Event Id
E9069
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-14T23:09:01.335516Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9069
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 14 Feb 2025 23:47
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9070View raw event fields
Event Id
E9070
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-14T23:47:01.335553Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9070
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 15 Feb 2025 00:09
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9071View raw event fields
Event Id
E9071
Ticket Id
TCK-1381
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-15T00:09:01.335590Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9071
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Ndlovu
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
04 Dec 2025 21:00
last Event
05 Dec 2025 06:38
Ticket TCK-1382
Client / account: Mandla Ndlovu · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Dec 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9072View raw event fields
Event Id
E9072
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-04T21:00:00.335627Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9072
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 04 Dec 2025 21:21
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9073View raw event fields
Event Id
E9073
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-04T21:21:00.335664Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5260.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9073
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 04 Dec 2025 22:48
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9074View raw event fields
Event Id
E9074
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-04T22:48:40.335701Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3375.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9074
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 04 Dec 2025 23:44
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9075View raw event fields
Event Id
E9075
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-04T23:44:55.335738Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2263.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9075
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 05 Dec 2025 00:22
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9076View raw event fields
Event Id
E9076
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-05T00:22:38.335775Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14239.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9076
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 05 Dec 2025 04:19
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9077View raw event fields
Event Id
E9077
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-05T04:19:57.335812Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5640.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9077
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 05 Dec 2025 05:53
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9078View raw event fields
Event Id
E9078
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-05T05:53:57.335849Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9078
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 05 Dec 2025 06:12
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9079View raw event fields
Event Id
E9079
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-05T06:12:57.335886Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9079
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 05 Dec 2025 06:38
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9080View raw event fields
Event Id
E9080
Ticket Id
TCK-1382
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-05T06:38:57.335923Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9080
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mandla Ndlovu
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
25 Dec 2025 06:00
last Event
25 Dec 2025 17:17
Ticket TCK-1383
Client / account: Mandla Ndlovu · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Dec 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9081View raw event fields
Event Id
E9081
Ticket Id
TCK-1383
Client Id
CLIENT-82
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-25T06:00:00.335960Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9081
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 25 Dec 2025 07:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9082View raw event fields
Event Id
E9082
Ticket Id
TCK-1383
Client Id
CLIENT-82
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-25T07:20:00.335997Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13142.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9082
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 25 Dec 2025 10:59
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9083View raw event fields
Event Id
E9083
Ticket Id
TCK-1383
Client Id
CLIENT-82
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-25T10:59:02.336034Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10307.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9083
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 25 Dec 2025 13:50
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9084View raw event fields
Event Id
E9084
Ticket Id
TCK-1383
Client Id
CLIENT-82
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-25T13:50:49.336071Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12015.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9084
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 25 Dec 2025 17:11
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9085View raw event fields
Event Id
E9085
Ticket Id
TCK-1383
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-25T17:11:04.336108Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9085
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Dec 2025 17:17
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9086View raw event fields
Event Id
E9086
Ticket Id
TCK-1383
Client Id
CLIENT-82
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-25T17:17:04.336145Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9086
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mandla Ndlovu
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Zolani Radebe
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
02 Aug 2025 05:00
last Event
04 Aug 2025 19:28
Ticket TCK-1384
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 Aug 2025 05:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9087View raw event fields
Event Id
E9087
Ticket Id
TCK-1384
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-02T05:00:00.336182Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9087
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 Aug 2025 05:52
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9088View raw event fields
Event Id
E9088
Ticket Id
TCK-1384
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-02T05:52:00.336219Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
19279.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9088
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 Aug 2025 11:13
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9089View raw event fields
Event Id
E9089
Ticket Id
TCK-1384
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-02T11:13:19.336256Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
201451.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9089
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 04 Aug 2025 19:10
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9090View raw event fields
Event Id
E9090
Ticket Id
TCK-1384
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-04T19:10:50.336293Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9090
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 04 Aug 2025 19:28
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9091View raw event fields
Event Id
E9091
Ticket Id
TCK-1384
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-04T19:28:50.336330Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9091
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Cooper
Staff person
Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
17 Jun 2025 12:00
last Event
17 Jun 2025 23:26
Ticket TCK-1385
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Jun 2025 12:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9092View raw event fields
Event Id
E9092
Ticket Id
TCK-1385
Client Id
CLIENT-23
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-17T12:00:00.336367Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9092
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 17 Jun 2025 13:05
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9093View raw event fields
Event Id
E9093
Ticket Id
TCK-1385
Client Id
CLIENT-23
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-17T13:05:00.336404Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10418.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9093
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 17 Jun 2025 15:58
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9094View raw event fields
Event Id
E9094
Ticket Id
TCK-1385
Client Id
CLIENT-23
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-17T15:58:38.336441Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9652.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9094
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 17 Jun 2025 18:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9095View raw event fields
Event Id
E9095
Ticket Id
TCK-1385
Client Id
CLIENT-23
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-17T18:39:30.336478Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15610.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9095
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 17 Jun 2025 22:59
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9096View raw event fields
Event Id
E9096
Ticket Id
TCK-1385
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-17T22:59:40.336515Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9096
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 17 Jun 2025 23:26
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9097View raw event fields
Event Id
E9097
Ticket Id
TCK-1385
Client Id
CLIENT-23
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-17T23:26:40.336552Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9097
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Ronel Fourie
Staff person
Annelize van der Merwe (AGENT-5), Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
01 Oct 2025 11:00
last Event
02 Oct 2025 01:55
Ticket TCK-1386
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Oct 2025 11:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9098View raw event fields
Event Id
E9098
Ticket Id
TCK-1386
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-01T11:00:00.336589Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9098
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Oct 2025 11:07
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9099View raw event fields
Event Id
E9099
Ticket Id
TCK-1386
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-01T11:07:00.336626Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15560.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9099
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 01 Oct 2025 15:26
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9100View raw event fields
Event Id
E9100
Ticket Id
TCK-1386
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-01T15:26:20.336663Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3824.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9100
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 01 Oct 2025 16:30
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9101View raw event fields
Event Id
E9101
Ticket Id
TCK-1386
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-01T16:30:04.336700Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33382.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9101
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 02 Oct 2025 01:46
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9102View raw event fields
Event Id
E9102
Ticket Id
TCK-1386
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-02T01:46:26.336737Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9102
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 02 Oct 2025 01:55
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9103View raw event fields
Event Id
E9103
Ticket Id
TCK-1386
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-02T01:55:26.336774Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9103
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Sizwe Ndlovu
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
28 Sep 2025 08:00
last Event
28 Sep 2025 23:17
Ticket TCK-1387
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Sep 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9104View raw event fields
Event Id
E9104
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-28T08:00:00.336811Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9104
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 28 Sep 2025 08:30
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9105View raw event fields
Event Id
E9105
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-28T08:30:00.336848Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6963.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9105
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 28 Sep 2025 10:26
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9106View raw event fields
Event Id
E9106
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-28T10:26:03.336885Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9953.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9106
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 28 Sep 2025 13:11
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9107View raw event fields
Event Id
E9107
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-28T13:11:56.336922Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5205.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9107
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 28 Sep 2025 14:38
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9108View raw event fields
Event Id
E9108
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-28T14:38:41.336959Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22573.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9108
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 28 Sep 2025 20:54
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9109View raw event fields
Event Id
E9109
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-28T20:54:54.336996Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6780.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9109
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 28 Sep 2025 22:47
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9110View raw event fields
Event Id
E9110
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-28T22:47:54.337033Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9110
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 28 Sep 2025 23:12
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9111View raw event fields
Event Id
E9111
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-28T23:12:54.337070Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9111
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 28 Sep 2025 23:17
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E9112View raw event fields
Event Id
E9112
Ticket Id
TCK-1387
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-28T23:17:54.337107Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9112
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
22 May 2025 15:00
last Event
22 May 2025 23:38
Ticket TCK-1388
Client / account: Olivia Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 May 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9113View raw event fields
Event Id
E9113
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-22T15:00:00.337144Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9113
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 May 2025 15:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9114View raw event fields
Event Id
E9114
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-22T15:20:00.337181Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5250.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9114
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 May 2025 16:47
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9115View raw event fields
Event Id
E9115
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-22T16:47:30.337218Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2793.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9115
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 May 2025 17:34
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9116View raw event fields
Event Id
E9116
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-05-22T17:34:03.337255Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8766.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9116
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 May 2025 20:00
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9117View raw event fields
Event Id
E9117
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-05-22T20:00:09.337292Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7127.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9117
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 22 May 2025 21:58
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9118View raw event fields
Event Id
E9118
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-05-22T21:58:56.337329Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4320.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9118
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 22 May 2025 23:10
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9119View raw event fields
Event Id
E9119
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-05-22T23:10:56.337366Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9119
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 22 May 2025 23:23
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9120View raw event fields
Event Id
E9120
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-22T23:23:56.337403Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9120
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 22 May 2025 23:38
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E9121View raw event fields
Event Id
E9121
Ticket Id
TCK-1388
Client Id
CLIENT-51
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-22T23:38:56.337440Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9121
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
18 Jul 2025 20:00
last Event
19 Jul 2025 08:01
Ticket TCK-1389
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Jul 2025 20:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9122View raw event fields
Event Id
E9122
Ticket Id
TCK-1389
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-18T20:00:00.337477Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9122
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Jul 2025 20:54
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9123View raw event fields
Event Id
E9123
Ticket Id
TCK-1389
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-18T20:54:00.337514Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14715.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9123
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Jul 2025 00:59
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9124View raw event fields
Event Id
E9124
Ticket Id
TCK-1389
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-19T00:59:15.337551Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2500.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9124
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Jul 2025 01:40
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E9125View raw event fields
Event Id
E9125
Ticket Id
TCK-1389
Client Id
CLIENT-12
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-07-19T01:40:55.337588Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21555.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9125
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Jul 2025 07:40
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9126View raw event fields
Event Id
E9126
Ticket Id
TCK-1389
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-19T07:40:10.337625Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9126
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 19 Jul 2025 08:01
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9127View raw event fields
Event Id
E9127
Ticket Id
TCK-1389
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-19T08:01:10.337662Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9127
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
05 Nov 2025 10:00
last Event
06 Nov 2025 02:02
Ticket TCK-1390
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Nov 2025 10:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E9128View raw event fields
Event Id
E9128
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-05T10:00:00.337699Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9128
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 05 Nov 2025 11:14
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E9129View raw event fields
Event Id
E9129
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-05T11:14:00.337736Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6458.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9129
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 05 Nov 2025 13:01
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E9130View raw event fields
Event Id
E9130
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-05T13:01:38.337773Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10262.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9130
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 05 Nov 2025 15:52
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E9131View raw event fields
Event Id
E9131
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-05T15:52:40.337810Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10527.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9131
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 05 Nov 2025 18:48
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E9132View raw event fields
Event Id
E9132
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-05T18:48:07.337847Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17813.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9132
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 05 Nov 2025 23:45
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E9133View raw event fields
Event Id
E9133
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-05T23:45:00.337884Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9133
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 06 Nov 2025 01:25
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E9134View raw event fields
Event Id
E9134
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-06T01:25:00.337921Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9134
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 06 Nov 2025 01:38
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E9135View raw event fields
Event Id
E9135
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-06T01:38:00.337958Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9135
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 06 Nov 2025 02:02
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E9136View raw event fields
Event Id
E9136
Ticket Id
TCK-1390
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-06T02:02:00.337995Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9136
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Kate Taylor
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
16 Jul 2025 07:00
last Event
16 Jul 2025 21:57
Ticket TCK-1391
Client / account: Kate Taylor · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Jul 2025 07:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E9137View raw event fields
Event Id
E9137
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-16T07:00:00.338032Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9137
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Jul 2025 07:44
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E9138View raw event fields
Event Id
E9138
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-16T07:44:00.338069Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1732.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9138
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Jul 2025 08:12
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E9139View raw event fields
Event Id
E9139
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-16T08:12:52.338106Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5489.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9139
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Jul 2025 09:44
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9140View raw event fields
Event Id
E9140
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-16T09:44:21.338143Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7011.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9140
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Jul 2025 11:41
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E9141View raw event fields
Event Id
E9141
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-16T11:41:12.338180Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28049.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9141
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 16 Jul 2025 19:28
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E9142View raw event fields
Event Id
E9142
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-16T19:28:41.338217Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5880.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9142
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 16 Jul 2025 21:06
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9143View raw event fields
Event Id
E9143
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-16T21:06:41.338254Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9143
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 16 Jul 2025 21:31
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E9144View raw event fields
Event Id
E9144
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-16T21:31:41.338291Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9144
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 16 Jul 2025 21:57
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E9145View raw event fields
Event Id
E9145
Ticket Id
TCK-1391
Client Id
CLIENT-52
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-16T21:57:41.338328Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9145
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Taylor
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
02 May 2025 10:00
last Event
02 May 2025 16:11
Ticket TCK-1392
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 02 May 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9146View raw event fields
Event Id
E9146
Ticket Id
TCK-1392
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-02T10:00:00.338365Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9146
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 02 May 2025 10:47
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9147View raw event fields
Event Id
E9147
Ticket Id
TCK-1392
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-02T10:47:00.338402Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2333.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9147
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 02 May 2025 11:25
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9148View raw event fields
Event Id
E9148
Ticket Id
TCK-1392
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-02T11:25:53.338439Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16196.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9148
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 02 May 2025 15:55
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9149View raw event fields
Event Id
E9149
Ticket Id
TCK-1392
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-02T15:55:49.338476Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9149
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 02 May 2025 16:11
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9150View raw event fields
Event Id
E9150
Ticket Id
TCK-1392
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-02T16:11:49.338513Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9150
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Hughes
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
14 Jul 2025 00:00
last Event
14 Jul 2025 10:20
Ticket TCK-1393
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 14 Jul 2025 00:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9151View raw event fields
Event Id
E9151
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-14T00:00:00.338550Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4500.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9151
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 14 Jul 2025 01:15
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9152View raw event fields
Event Id
E9152
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-14T01:15:00.338587Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
856.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9152
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 14 Jul 2025 01:29
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9153View raw event fields
Event Id
E9153
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-14T01:29:16.338624Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8490.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9153
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 14 Jul 2025 03:50
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9154View raw event fields
Event Id
E9154
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-14T03:50:46.338661Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5377.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9154
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 14 Jul 2025 05:20
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9155View raw event fields
Event Id
E9155
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-14T05:20:23.338698Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13310.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9155
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 14 Jul 2025 09:02
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9156View raw event fields
Event Id
E9156
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-14T09:02:13.338735Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9156
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 14 Jul 2025 09:44
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9157View raw event fields
Event Id
E9157
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-14T09:44:13.338772Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9157
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 14 Jul 2025 10:00
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9158View raw event fields
Event Id
E9158
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-14T10:00:13.338809Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9158
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 14 Jul 2025 10:20
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9159View raw event fields
Event Id
E9159
Ticket Id
TCK-1393
Client Id
CLIENT-29
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-14T10:20:13.338846Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9159
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Peter Taylor
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
07 Oct 2025 04:00
last Event
07 Oct 2025 16:55
Ticket TCK-1394
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Oct 2025 04:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9160View raw event fields
Event Id
E9160
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-07T04:00:00.338883Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9160
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 07 Oct 2025 04:45
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9161View raw event fields
Event Id
E9161
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-07T04:45:00.338920Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6898.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9161
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 07 Oct 2025 06:39
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9162View raw event fields
Event Id
E9162
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-07T06:39:58.338957Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8723.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9162
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 07 Oct 2025 09:05
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9163View raw event fields
Event Id
E9163
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-07T09:05:21.338994Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5478.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9163
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 07 Oct 2025 10:36
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9164View raw event fields
Event Id
E9164
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-07T10:36:39.339031Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14980.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9164
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 07 Oct 2025 14:46
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9165View raw event fields
Event Id
E9165
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-07T14:46:19.339068Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9165
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 07 Oct 2025 16:14
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9166View raw event fields
Event Id
E9166
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-07T16:14:19.339105Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9166
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 07 Oct 2025 16:25
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9167View raw event fields
Event Id
E9167
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-07T16:25:19.339142Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9167
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 07 Oct 2025 16:55
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9168View raw event fields
Event Id
E9168
Ticket Id
TCK-1394
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-07T16:55:19.339179Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9168
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Ayanda Khumalo
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
22 Dec 2025 23:00
last Event
23 Dec 2025 08:30
Ticket TCK-1395
Client / account: Ayanda Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Dec 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9169View raw event fields
Event Id
E9169
Ticket Id
TCK-1395
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-22T23:00:00.339216Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9169
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 23 Dec 2025 00:19
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9170View raw event fields
Event Id
E9170
Ticket Id
TCK-1395
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-23T00:19:00.339253Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5997.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9170
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 23 Dec 2025 01:58
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9171View raw event fields
Event Id
E9171
Ticket Id
TCK-1395
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-23T01:58:57.339290Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
22142.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9171
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 23 Dec 2025 08:07
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9172View raw event fields
Event Id
E9172
Ticket Id
TCK-1395
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-23T08:07:59.339327Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9172
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Dec 2025 08:30
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9173View raw event fields
Event Id
E9173
Ticket Id
TCK-1395
Client Id
CLIENT-12
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-23T08:30:59.339364Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9173
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ayanda Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Kate Hughes
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
21 Feb 2025 23:00
last Event
22 Feb 2025 14:26
Ticket TCK-1396
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Feb 2025 23:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9174View raw event fields
Event Id
E9174
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-21T23:00:00.339401Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9174
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Feb 2025 23:21
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9175View raw event fields
Event Id
E9175
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-21T23:21:00.339438Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6746.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9175
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 22 Feb 2025 01:13
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9176View raw event fields
Event Id
E9176
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-22T01:13:26.339475Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9568.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9176
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 22 Feb 2025 03:52
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9177View raw event fields
Event Id
E9177
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-22T03:52:54.339512Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5893.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9177
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 22 Feb 2025 05:31
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9178View raw event fields
Event Id
E9178
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-22T05:31:07.339549Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23135.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9178
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 22 Feb 2025 11:56
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9179View raw event fields
Event Id
E9179
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-22T11:56:42.339586Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5820.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9179
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 22 Feb 2025 13:33
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9180View raw event fields
Event Id
E9180
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-22T13:33:42.339623Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2280.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9180
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 22 Feb 2025 14:11
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9181View raw event fields
Event Id
E9181
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-22T14:11:42.339660Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9181
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 22 Feb 2025 14:26
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E9182View raw event fields
Event Id
E9182
Ticket Id
TCK-1396
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-22T14:26:42.339697Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E9182
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena