View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1301–1322 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Simon Clarke
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
24 Nov 2025 21:00
last Event
25 Nov 2025 09:52
Ticket TCK-978
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Nov 2025 21:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6251View raw event fields
Event Id
E6251
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-24T21:00:00.231250Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6251
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Nov 2025 21:44
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6252View raw event fields
Event Id
E6252
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-24T21:44:00.231287Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9651.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6252
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 3
Date / time 25 Nov 2025 00:24
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6253View raw event fields
Event Id
E6253
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-25T00:24:51.231324Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6707.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6253
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Nov 2025 02:16
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6254View raw event fields
Event Id
E6254
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-25T02:16:38.231361Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4998.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6254
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Nov 2025 03:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6255View raw event fields
Event Id
E6255
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-25T03:39:56.231398Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20778.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6255
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 Nov 2025 09:26
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6256View raw event fields
Event Id
E6256
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-25T09:26:14.231435Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6256
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 25 Nov 2025 09:52
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6257View raw event fields
Event Id
E6257
Ticket Id
TCK-978
Client Id
CLIENT-25
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-25T09:52:14.231472Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6257
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
10 Oct 2025 11:00
last Event
13 Oct 2025 02:22
Ticket TCK-979
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Oct 2025 11:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6258View raw event fields
Event Id
E6258
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-10T11:00:00.231509Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6258
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 10 Oct 2025 12:09
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6259View raw event fields
Event Id
E6259
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-10T12:09:00.231546Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
23945.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6259
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Oct 2025 18:48
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6260View raw event fields
Event Id
E6260
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-10T18:48:05.231583Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20193.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6260
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 11 Oct 2025 00:24
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6261View raw event fields
Event Id
E6261
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-11T00:24:38.231620Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
109758.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6261
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 12 Oct 2025 06:53
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6262View raw event fields
Event Id
E6262
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-12T06:53:56.231657Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
62030.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6262
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 13 Oct 2025 00:07
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6263View raw event fields
Event Id
E6263
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-13T00:07:46.231694Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6263
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 13 Oct 2025 01:18
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6264View raw event fields
Event Id
E6264
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-13T01:18:46.231731Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6264
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 13 Oct 2025 01:53
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6265View raw event fields
Event Id
E6265
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-13T01:53:46.231768Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6265
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 13 Oct 2025 02:22
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6266View raw event fields
Event Id
E6266
Ticket Id
TCK-979
Client Id
CLIENT-22
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-13T02:22:46.231805Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6266
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Sizwe Ndlovu
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
19 May 2025 18:00
last Event
19 May 2025 23:10
Ticket TCK-980
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 May 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6267View raw event fields
Event Id
E6267
Ticket Id
TCK-980
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-19T18:00:00.231842Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6267
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 19 May 2025 18:35
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6268View raw event fields
Event Id
E6268
Ticket Id
TCK-980
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-19T18:35:00.231879Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2798.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6268
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 19 May 2025 19:21
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6269View raw event fields
Event Id
E6269
Ticket Id
TCK-980
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-19T19:21:38.231916Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4677.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6269
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 19 May 2025 20:39
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6270View raw event fields
Event Id
E6270
Ticket Id
TCK-980
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-05-19T20:39:35.231953Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7583.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6270
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 19 May 2025 22:45
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6271View raw event fields
Event Id
E6271
Ticket Id
TCK-980
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-19T22:45:58.231990Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6271
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 19 May 2025 23:10
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6272View raw event fields
Event Id
E6272
Ticket Id
TCK-980
Client Id
CLIENT-32
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-19T23:10:58.232027Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6272
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Zanele Khumalo
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
16 Oct 2025 22:00
last Event
17 Oct 2025 16:37
Ticket TCK-981
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Oct 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6273View raw event fields
Event Id
E6273
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-16T22:00:00.232064Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2100.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6273
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 16 Oct 2025 22:35
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6274View raw event fields
Event Id
E6274
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-16T22:35:00.232101Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7022.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6274
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 17 Oct 2025 00:32
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6275View raw event fields
Event Id
E6275
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-17T00:32:02.232138Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9337.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6275
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 17 Oct 2025 03:07
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6276View raw event fields
Event Id
E6276
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-17T03:07:39.232175Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8046.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6276
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 17 Oct 2025 05:21
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6277View raw event fields
Event Id
E6277
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-17T05:21:45.232212Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32723.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6277
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 17 Oct 2025 14:27
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6278View raw event fields
Event Id
E6278
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-17T14:27:08.232249Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6278
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 17 Oct 2025 15:52
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6279View raw event fields
Event Id
E6279
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-17T15:52:08.232286Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6279
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 8
Date / time 17 Oct 2025 16:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6280View raw event fields
Event Id
E6280
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-17T16:26:08.232323Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6280
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 9
Date / time 17 Oct 2025 16:37
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6281View raw event fields
Event Id
E6281
Ticket Id
TCK-981
Client Id
CLIENT-56
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-17T16:37:08.232360Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6281
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Willem Venter
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
08 Feb 2025 11:00
last Event
09 Feb 2025 00:28
Ticket TCK-982
Client / account: Willem Venter · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Feb 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6282View raw event fields
Event Id
E6282
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-08T11:00:00.232397Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6282
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 08 Feb 2025 12:23
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6283View raw event fields
Event Id
E6283
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-08T12:23:00.232434Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7713.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6283
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 08 Feb 2025 14:31
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6284View raw event fields
Event Id
E6284
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-08T14:31:33.232471Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9950.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6284
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 08 Feb 2025 17:17
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6285View raw event fields
Event Id
E6285
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-08T17:17:23.232508Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10563.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6285
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 08 Feb 2025 20:13
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6286View raw event fields
Event Id
E6286
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-08T20:13:26.232545Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8017.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6286
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 08 Feb 2025 22:27
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6287View raw event fields
Event Id
E6287
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-08T22:27:03.232582Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6287
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 08 Feb 2025 23:37
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6288View raw event fields
Event Id
E6288
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-08T23:37:03.232619Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6288
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 09 Feb 2025 00:11
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6289View raw event fields
Event Id
E6289
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-09T00:11:03.232656Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6289
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 09 Feb 2025 00:28
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6290View raw event fields
Event Id
E6290
Ticket Id
TCK-982
Client Id
CLIENT-34
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-09T00:28:03.232693Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6290
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Venter
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Susan Kruger
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
27 Nov 2025 15:00
last Event
28 Nov 2025 04:44
Ticket TCK-983
Client / account: Susan Kruger · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Nov 2025 15:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6291View raw event fields
Event Id
E6291
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-27T15:00:00.232730Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6291
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 27 Nov 2025 15:18
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6292View raw event fields
Event Id
E6292
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-27T15:18:00.232767Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17870.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6292
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 27 Nov 2025 20:15
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6293View raw event fields
Event Id
E6293
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-27T20:15:50.232804Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6293
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 27 Nov 2025 21:59
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6294View raw event fields
Event Id
E6294
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-27T21:59:30.232841Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13027.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6294
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 28 Nov 2025 01:36
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6295View raw event fields
Event Id
E6295
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-28T01:36:37.232878Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4745.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6295
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 28 Nov 2025 02:55
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6296View raw event fields
Event Id
E6296
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-28T02:55:42.232915Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3540.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6296
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 28 Nov 2025 03:54
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6297View raw event fields
Event Id
E6297
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-28T03:54:42.232952Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6297
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 28 Nov 2025 04:30
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6298View raw event fields
Event Id
E6298
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T04:30:42.232989Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6298
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 28 Nov 2025 04:44
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6299View raw event fields
Event Id
E6299
Ticket Id
TCK-983
Client Id
CLIENT-9
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T04:44:42.233026Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6299
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Susan Kruger
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Paul Bell
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
01 Feb 2025 16:00
last Event
01 Feb 2025 23:44
Ticket TCK-984
Client / account: Paul Bell · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Feb 2025 16:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6300View raw event fields
Event Id
E6300
Ticket Id
TCK-984
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-01T16:00:00.233063Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6300
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 01 Feb 2025 16:24
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6301View raw event fields
Event Id
E6301
Ticket Id
TCK-984
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-01T16:24:00.233100Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4251.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6301
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 01 Feb 2025 17:34
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6302View raw event fields
Event Id
E6302
Ticket Id
TCK-984
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-01T17:34:51.233137Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21896.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6302
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 01 Feb 2025 23:39
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6303View raw event fields
Event Id
E6303
Ticket Id
TCK-984
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-01T23:39:47.233174Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6303
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 01 Feb 2025 23:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6304View raw event fields
Event Id
E6304
Ticket Id
TCK-984
Client Id
CLIENT-8
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-01T23:44:47.233211Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6304
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Nokuthula Khumalo
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
11 Jul 2025 00:00
last Event
12 Jul 2025 11:14
Ticket TCK-985
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Jul 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6305View raw event fields
Event Id
E6305
Ticket Id
TCK-985
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-11T00:00:00.233248Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6305
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 11 Jul 2025 01:18
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6306View raw event fields
Event Id
E6306
Ticket Id
TCK-985
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-11T01:18:00.233285Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20194.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6306
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 11 Jul 2025 06:54
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6307View raw event fields
Event Id
E6307
Ticket Id
TCK-985
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-11T06:54:34.233322Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
41895.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6307
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 11 Jul 2025 18:32
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6308View raw event fields
Event Id
E6308
Ticket Id
TCK-985
Client Id
CLIENT-43
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-07-11T18:32:49.233359Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
58993.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6308
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 12 Jul 2025 10:56
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6309View raw event fields
Event Id
E6309
Ticket Id
TCK-985
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-12T10:56:02.233396Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6309
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 12 Jul 2025 11:14
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6310View raw event fields
Event Id
E6310
Ticket Id
TCK-985
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-12T11:14:02.233433Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6310
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Grace Robinson
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
11 Jan 2025 05:00
last Event
12 Jan 2025 00:37
Ticket TCK-986
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Jan 2025 05:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6311View raw event fields
Event Id
E6311
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-11T05:00:00.233470Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3000.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6311
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Jan 2025 05:50
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6312View raw event fields
Event Id
E6312
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-11T05:50:00.233507Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12660.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6312
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 Jan 2025 09:21
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6313View raw event fields
Event Id
E6313
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-11T09:21:00.233544Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8509.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6313
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 11 Jan 2025 11:42
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6314View raw event fields
Event Id
E6314
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-01-11T11:42:49.233581Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3756.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6314
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 11 Jan 2025 12:45
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E6315View raw event fields
Event Id
E6315
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-01-11T12:45:25.233618Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31762.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6315
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 6
Date / time 11 Jan 2025 21:34
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E6316View raw event fields
Event Id
E6316
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-01-11T21:34:47.233655Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6316
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 7
Date / time 11 Jan 2025 23:42
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6317View raw event fields
Event Id
E6317
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-01-11T23:42:47.233692Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6317
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 8
Date / time 12 Jan 2025 00:18
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6318View raw event fields
Event Id
E6318
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-12T00:18:47.233729Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6318
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 9
Date / time 12 Jan 2025 00:37
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6319View raw event fields
Event Id
E6319
Ticket Id
TCK-986
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-12T00:37:47.233766Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6319
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Olivia Hughes
Staff person
Michael Turner (AGENT-1), Lindiwe Zulu (AGENT-3), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
21 Jun 2025 04:00
last Event
22 Jun 2025 00:33
Ticket TCK-987
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jun 2025 04:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6320View raw event fields
Event Id
E6320
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-21T04:00:00.233803Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6320
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 21 Jun 2025 04:47
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6321View raw event fields
Event Id
E6321
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-21T04:47:00.233840Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14113.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6321
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 21 Jun 2025 08:42
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6322View raw event fields
Event Id
E6322
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-21T08:42:13.233877Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4821.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6322
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 21 Jun 2025 10:02
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E6323View raw event fields
Event Id
E6323
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-1
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-06-21T10:02:34.233914Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12556.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6323
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 21 Jun 2025 13:31
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6324View raw event fields
Event Id
E6324
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-21T13:31:50.233951Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
38370.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6324
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 22 Jun 2025 00:11
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6325View raw event fields
Event Id
E6325
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-22T00:11:20.233988Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6325
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 22 Jun 2025 00:33
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6326View raw event fields
Event Id
E6326
Ticket Id
TCK-987
Client Id
CLIENT-29
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-22T00:33:20.234025Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6326
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Hendrik Kruger
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
12 Oct 2025 08:00
last Event
14 Oct 2025 02:47
Ticket TCK-988
Client / account: Hendrik Kruger · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 12 Oct 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6327View raw event fields
Event Id
E6327
Ticket Id
TCK-988
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-12T08:00:00.234062Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6327
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 12 Oct 2025 08:29
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6328View raw event fields
Event Id
E6328
Ticket Id
TCK-988
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-12T08:29:00.234099Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
70340.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6328
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Oct 2025 04:01
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6329View raw event fields
Event Id
E6329
Ticket Id
TCK-988
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-13T04:01:20.234136Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
81252.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6329
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 14 Oct 2025 02:35
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6330View raw event fields
Event Id
E6330
Ticket Id
TCK-988
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-14T02:35:32.234173Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
720.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6330
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 Oct 2025 02:47
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6331View raw event fields
Event Id
E6331
Ticket Id
TCK-988
Client Id
CLIENT-26
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-14T02:47:32.234210Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6331
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Hendrik Kruger
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Grace Robinson
Staff person
Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
05 Feb 2025 03:00
last Event
05 Feb 2025 14:38
Ticket TCK-989
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Feb 2025 03:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E6332View raw event fields
Event Id
E6332
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-05T03:00:00.234247Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6332
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 05 Feb 2025 04:26
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E6333View raw event fields
Event Id
E6333
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-05T04:26:00.234284Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16073.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6333
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 05 Feb 2025 08:53
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E6334View raw event fields
Event Id
E6334
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-05T08:53:53.234321Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8434.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6334
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 05 Feb 2025 11:14
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E6335View raw event fields
Event Id
E6335
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-05T11:14:27.234358Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9577.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6335
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 05 Feb 2025 13:54
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6336View raw event fields
Event Id
E6336
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-02-05T13:54:04.234395Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2341.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6336
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 05 Feb 2025 14:33
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6337View raw event fields
Event Id
E6337
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-05T14:33:05.234432Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6337
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 7
Date / time 05 Feb 2025 14:38
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6338View raw event fields
Event Id
E6338
Ticket Id
TCK-989
Client Id
CLIENT-24
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-05T14:38:05.234469Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6338
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Stefan Joubert
Staff person
Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
04 Nov 2025 10:00
last Event
07 Nov 2025 14:34
Ticket TCK-990
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Nov 2025 10:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6339View raw event fields
Event Id
E6339
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-04T10:00:00.234506Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6339
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 04 Nov 2025 10:05
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6340View raw event fields
Event Id
E6340
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-04T10:05:00.234543Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
62733.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6340
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 05 Nov 2025 03:30
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6341View raw event fields
Event Id
E6341
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-05T03:30:33.234580Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20824.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6341
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 05 Nov 2025 09:17
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6342View raw event fields
Event Id
E6342
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-05T09:17:37.234617Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33815.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6342
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 05 Nov 2025 18:41
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6343View raw event fields
Event Id
E6343
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-11-05T18:41:12.234654Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
157339.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6343
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 07 Nov 2025 14:23
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6344View raw event fields
Event Id
E6344
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-07T14:23:31.234691Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6344
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 07 Nov 2025 14:34
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6345View raw event fields
Event Id
E6345
Ticket Id
TCK-990
Client Id
CLIENT-64
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-07T14:34:31.234728Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6345
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Joubert
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
05 Jun 2025 06:00
last Event
05 Jun 2025 19:03
Ticket TCK-991
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Jun 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6346View raw event fields
Event Id
E6346
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-05T06:00:00.234765Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5340.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6346
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 05 Jun 2025 07:29
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6347View raw event fields
Event Id
E6347
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-05T07:29:00.234802Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7826.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6347
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 05 Jun 2025 09:39
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6348View raw event fields
Event Id
E6348
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-05T09:39:26.234839Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10357.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6348
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 05 Jun 2025 12:32
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E6349View raw event fields
Event Id
E6349
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-05T12:32:03.234876Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11858.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6349
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 05 Jun 2025 15:49
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E6350View raw event fields
Event Id
E6350
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-05T15:49:41.234913Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6308.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6350
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 6
Date / time 05 Jun 2025 17:34
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E6351View raw event fields
Event Id
E6351
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-05T17:34:49.234950Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6351
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 7
Date / time 05 Jun 2025 18:07
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E6352View raw event fields
Event Id
E6352
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-05T18:07:49.234987Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6352
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 8
Date / time 05 Jun 2025 18:37
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6353View raw event fields
Event Id
E6353
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-05T18:37:49.235024Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6353
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 9
Date / time 05 Jun 2025 19:03
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6354View raw event fields
Event Id
E6354
Ticket Id
TCK-991
Client Id
CLIENT-61
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-05T19:03:49.235061Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6354
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Olivia Hughes
Staff person
Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
25 Mar 2025 07:00
last Event
25 Mar 2025 12:12
Ticket TCK-992
Client / account: Olivia Hughes · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 25 Mar 2025 07:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6355View raw event fields
Event Id
E6355
Ticket Id
TCK-992
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-25T07:00:00.235098Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6355
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 25 Mar 2025 07:27
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6356View raw event fields
Event Id
E6356
Ticket Id
TCK-992
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-25T07:27:00.235135Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2948.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6356
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 25 Mar 2025 08:16
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6357View raw event fields
Event Id
E6357
Ticket Id
TCK-992
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-25T08:16:08.235172Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4282.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6357
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 25 Mar 2025 09:27
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6358View raw event fields
Event Id
E6358
Ticket Id
TCK-992
Client Id
CLIENT-29
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-03-25T09:27:30.235209Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8409.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6358
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 25 Mar 2025 11:47
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6359View raw event fields
Event Id
E6359
Ticket Id
TCK-992
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-25T11:47:39.235246Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6359
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 25 Mar 2025 12:12
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6360View raw event fields
Event Id
E6360
Ticket Id
TCK-992
Client Id
CLIENT-29
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-25T12:12:39.235283Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6360
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Hughes
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Palesa Nkosi
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
19 Apr 2025 05:00
last Event
19 Apr 2025 15:50
Ticket TCK-993
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Apr 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6361View raw event fields
Event Id
E6361
Ticket Id
TCK-993
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-19T05:00:00.235320Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6361
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 19 Apr 2025 05:30
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6362View raw event fields
Event Id
E6362
Ticket Id
TCK-993
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-19T05:30:00.235357Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14644.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6362
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 19 Apr 2025 09:34
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6363View raw event fields
Event Id
E6363
Ticket Id
TCK-993
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-19T09:34:04.235394Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3169.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6363
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 19 Apr 2025 10:26
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E6364View raw event fields
Event Id
E6364
Ticket Id
TCK-993
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-04-19T10:26:53.235431Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17730.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6364
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 19 Apr 2025 15:22
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6365View raw event fields
Event Id
E6365
Ticket Id
TCK-993
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-19T15:22:23.235468Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6365
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 19 Apr 2025 15:50
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6366View raw event fields
Event Id
E6366
Ticket Id
TCK-993
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-19T15:50:23.235505Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6366
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Rentia Joubert
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
13 Jun 2025 05:00
last Event
13 Jun 2025 18:32
Ticket TCK-994
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jun 2025 05:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6367View raw event fields
Event Id
E6367
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-13T05:00:00.235542Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6367
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 13 Jun 2025 05:33
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6368View raw event fields
Event Id
E6368
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-13T05:33:00.235579Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10475.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6368
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 13 Jun 2025 08:27
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6369View raw event fields
Event Id
E6369
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-13T08:27:35.235616Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6369
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 13 Jun 2025 11:24
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6370View raw event fields
Event Id
E6370
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-13T11:24:15.235653Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11695.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6370
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 13 Jun 2025 14:39
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6371View raw event fields
Event Id
E6371
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-13T14:39:10.235690Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8837.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6371
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 13 Jun 2025 17:06
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6372View raw event fields
Event Id
E6372
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-13T17:06:27.235727Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6372
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 13 Jun 2025 17:37
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6373View raw event fields
Event Id
E6373
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-13T17:37:27.235764Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6373
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 13 Jun 2025 18:02
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6374View raw event fields
Event Id
E6374
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-13T18:02:27.235801Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6374
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 13 Jun 2025 18:32
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E6375View raw event fields
Event Id
E6375
Ticket Id
TCK-994
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-13T18:32:27.235838Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6375
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Nokuthula Khumalo
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
10 Nov 2025 04:00
last Event
10 Nov 2025 15:38
Ticket TCK-995
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Nov 2025 04:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6376View raw event fields
Event Id
E6376
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-10T04:00:00.235875Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3180.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6376
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 10 Nov 2025 04:53
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6377View raw event fields
Event Id
E6377
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-10T04:53:00.235912Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2398.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6377
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 10 Nov 2025 05:32
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6378View raw event fields
Event Id
E6378
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-10T05:32:58.235949Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2295.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6378
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 10 Nov 2025 06:11
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6379View raw event fields
Event Id
E6379
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-10T06:11:13.235986Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13209.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6379
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 10 Nov 2025 09:51
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6380View raw event fields
Event Id
E6380
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-10T09:51:22.236023Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13725.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6380
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 10 Nov 2025 13:40
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6381View raw event fields
Event Id
E6381
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-10T13:40:07.236060Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4680.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6381
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 10 Nov 2025 14:58
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6382View raw event fields
Event Id
E6382
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-10T14:58:07.236097Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6382
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 10 Nov 2025 15:20
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6383View raw event fields
Event Id
E6383
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-10T15:20:07.236134Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6383
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 10 Nov 2025 15:38
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6384View raw event fields
Event Id
E6384
Ticket Id
TCK-995
Client Id
CLIENT-43
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-10T15:38:07.236171Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6384
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Johan Nel
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
20 Dec 2025 08:00
last Event
20 Dec 2025 19:04
Ticket TCK-996
Client / account: Johan Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Dec 2025 08:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6385View raw event fields
Event Id
E6385
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-20T08:00:00.236208Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2940.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6385
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 20 Dec 2025 08:49
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6386View raw event fields
Event Id
E6386
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-20T08:49:00.236245Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8091.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6386
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 20 Dec 2025 11:03
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6387View raw event fields
Event Id
E6387
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-20T11:03:51.236282Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10630.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6387
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 20 Dec 2025 14:01
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6388View raw event fields
Event Id
E6388
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-12-20T14:01:01.236319Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3766.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6388
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 20 Dec 2025 15:03
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6389View raw event fields
Event Id
E6389
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-12-20T15:03:47.236356Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4043.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6389
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 20 Dec 2025 16:11
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6390View raw event fields
Event Id
E6390
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-12-20T16:11:10.236393Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7560.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6390
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 20 Dec 2025 18:17
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6391View raw event fields
Event Id
E6391
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-12-20T18:17:10.236430Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1860.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6391
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 20 Dec 2025 18:48
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6392View raw event fields
Event Id
E6392
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-20T18:48:10.236467Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6392
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 20 Dec 2025 19:04
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E6393View raw event fields
Event Id
E6393
Ticket Id
TCK-996
Client Id
CLIENT-80
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-20T19:04:10.236504Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6393
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Johan Nel
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Petro van der Merwe
Staff person
Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
06 Sep 2025 11:00
last Event
06 Sep 2025 15:55
Ticket TCK-997
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 06 Sep 2025 11:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6394View raw event fields
Event Id
E6394
Ticket Id
TCK-997
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-06T11:00:00.236541Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6394
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 2
Date / time 06 Sep 2025 11:32
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6395View raw event fields
Event Id
E6395
Ticket Id
TCK-997
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-06T11:32:00.236578Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6272.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6395
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 3
Date / time 06 Sep 2025 13:16
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6396View raw event fields
Event Id
E6396
Ticket Id
TCK-997
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-06T13:16:32.236615Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9064.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6396
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 4
Date / time 06 Sep 2025 15:47
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6397View raw event fields
Event Id
E6397
Ticket Id
TCK-997
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-06T15:47:36.236652Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6397
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 5
Date / time 06 Sep 2025 15:55
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6398View raw event fields
Event Id
E6398
Ticket Id
TCK-997
Client Id
CLIENT-20
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-06T15:55:36.236689Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6398
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Ronel Fourie
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
28 Nov 2025 09:00
last Event
28 Nov 2025 21:06
Ticket TCK-998
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Nov 2025 09:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E6399View raw event fields
Event Id
E6399
Ticket Id
TCK-998
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-28T09:00:00.236726Z
Category
DSTV/satellite no signal
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6399
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 28 Nov 2025 10:00
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E6400View raw event fields
Event Id
E6400
Ticket Id
TCK-998
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-28T10:00:00.236763Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6507.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6400
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 28 Nov 2025 11:48
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E6401View raw event fields
Event Id
E6401
Ticket Id
TCK-998
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-28T11:48:27.236800Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33112.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6401
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 28 Nov 2025 21:00
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E6402View raw event fields
Event Id
E6402
Ticket Id
TCK-998
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-28T21:00:19.236837Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6402
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 28 Nov 2025 21:06
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E6403View raw event fields
Event Id
E6403
Ticket Id
TCK-998
Client Id
CLIENT-13
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-28T21:06:19.236874Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6403
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Mark Turner
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
10 Dec 2025 21:00
last Event
11 Dec 2025 06:38
Ticket TCK-999
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Dec 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6404View raw event fields
Event Id
E6404
Ticket Id
TCK-999
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-10T21:00:00.236911Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6404
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 10 Dec 2025 21:08
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6405View raw event fields
Event Id
E6405
Ticket Id
TCK-999
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-10T21:08:00.236948Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8988.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6405
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 10 Dec 2025 23:37
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6406View raw event fields
Event Id
E6406
Ticket Id
TCK-999
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-10T23:37:48.236985Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5787.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6406
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 11 Dec 2025 01:14
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E6407View raw event fields
Event Id
E6407
Ticket Id
TCK-999
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-12-11T01:14:15.237022Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18351.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6407
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 11 Dec 2025 06:20
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E6408View raw event fields
Event Id
E6408
Ticket Id
TCK-999
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-11T06:20:06.237059Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6408
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 11 Dec 2025 06:38
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E6409View raw event fields
Event Id
E6409
Ticket Id
TCK-999
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-11T06:38:06.237096Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E6409
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole