View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 1151–1175 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Ronel Fourie
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
10 Feb 2025 03:00
last Event
10 Feb 2025 17:21
Ticket TCK-828
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Feb 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5184View raw event fields
Event Id
E5184
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-10T03:00:00.191771Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5184
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 10 Feb 2025 04:09
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5185View raw event fields
Event Id
E5185
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-10T04:09:00.191808Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4919.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5185
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 10 Feb 2025 05:30
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5186View raw event fields
Event Id
E5186
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-10T05:30:59.191845Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8763.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5186
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 10 Feb 2025 07:57
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5187View raw event fields
Event Id
E5187
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-10T07:57:02.191882Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13865.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5187
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 10 Feb 2025 11:48
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5188View raw event fields
Event Id
E5188
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-10T11:48:07.191919Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10594.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5188
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 10 Feb 2025 14:44
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5189View raw event fields
Event Id
E5189
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-10T14:44:41.191956Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5940.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5189
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 10 Feb 2025 16:23
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5190View raw event fields
Event Id
E5190
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-10T16:23:41.191993Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5190
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 10 Feb 2025 17:00
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5191View raw event fields
Event Id
E5191
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-10T17:00:41.192030Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5191
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 10 Feb 2025 17:21
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5192View raw event fields
Event Id
E5192
Ticket Id
TCK-828
Client Id
CLIENT-33
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-10T17:21:41.192067Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5192
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Rentia Joubert
Staff person
Annelize van der Merwe (AGENT-5), Nomvula Sithole (AGENT-4)
Area / town
Somerset West
First Event
22 Oct 2025 09:00
last Event
22 Oct 2025 18:57
Ticket TCK-829
Client / account: Rentia Joubert · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 09:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5193View raw event fields
Event Id
E5193
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T09:00:00.192104Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5193
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 22 Oct 2025 10:30
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5194View raw event fields
Event Id
E5194
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T10:30:00.192141Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4961.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5194
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 22 Oct 2025 11:52
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5195View raw event fields
Event Id
E5195
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T11:52:41.192178Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4483.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5195
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 22 Oct 2025 13:07
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5196View raw event fields
Event Id
E5196
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-5
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-10-22T13:07:24.192215Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10950.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5196
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 22 Oct 2025 16:09
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5197View raw event fields
Event Id
E5197
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-10-22T16:09:54.192252Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
8378.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5197
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 22 Oct 2025 18:29
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5198View raw event fields
Event Id
E5198
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-22T18:29:32.192289Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5198
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 7
Date / time 22 Oct 2025 18:57
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5199View raw event fields
Event Id
E5199
Ticket Id
TCK-829
Client Id
CLIENT-61
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-22T18:57:32.192326Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5199
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Joubert
Client Town
Somerset West
Agent Name
Nomvula Sithole
Record
Client / account
Simon Bell
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
21 Jul 2025 01:00
last Event
21 Jul 2025 04:42
Ticket TCK-830
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Jul 2025 01:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5200View raw event fields
Event Id
E5200
Ticket Id
TCK-830
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-21T01:00:00.192363Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5200
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 21 Jul 2025 01:37
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5201View raw event fields
Event Id
E5201
Ticket Id
TCK-830
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-21T01:37:00.192400Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1145.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5201
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 21 Jul 2025 01:56
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5202View raw event fields
Event Id
E5202
Ticket Id
TCK-830
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-21T01:56:05.192437Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2129.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5202
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 21 Jul 2025 02:31
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5203View raw event fields
Event Id
E5203
Ticket Id
TCK-830
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-07-21T02:31:34.192474Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6116.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5203
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 21 Jul 2025 04:13
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5204View raw event fields
Event Id
E5204
Ticket Id
TCK-830
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-21T04:13:30.192511Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5204
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 21 Jul 2025 04:42
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5205View raw event fields
Event Id
E5205
Ticket Id
TCK-830
Client Id
CLIENT-22
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-21T04:42:30.192548Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5205
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
07 Nov 2025 19:00
last Event
07 Nov 2025 23:07
Ticket TCK-831
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 07 Nov 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5206View raw event fields
Event Id
E5206
Ticket Id
TCK-831
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-07T19:00:00.192585Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5206
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 07 Nov 2025 19:07
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5207View raw event fields
Event Id
E5207
Ticket Id
TCK-831
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-07T19:07:00.192622Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4770.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5207
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 07 Nov 2025 20:26
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5208View raw event fields
Event Id
E5208
Ticket Id
TCK-831
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-07T20:26:30.192659Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9125.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5208
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 07 Nov 2025 22:58
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5209View raw event fields
Event Id
E5209
Ticket Id
TCK-831
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-07T22:58:35.192696Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5209
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 07 Nov 2025 23:07
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5210View raw event fields
Event Id
E5210
Ticket Id
TCK-831
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-07T23:07:35.192733Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5210
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
James Wilson
Staff person
Nomvula Sithole (AGENT-4), Michael Turner (AGENT-1)
Area / town
Stellenbosch
First Event
18 Oct 2025 14:00
last Event
18 Oct 2025 21:04
Ticket TCK-832
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Oct 2025 14:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5211View raw event fields
Event Id
E5211
Ticket Id
TCK-832
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-18T14:00:00.192770Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5211
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Oct 2025 15:19
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5212View raw event fields
Event Id
E5212
Ticket Id
TCK-832
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-18T15:19:00.192807Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7604.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5212
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Oct 2025 17:25
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5213View raw event fields
Event Id
E5213
Ticket Id
TCK-832
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-18T17:25:44.192844Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4351.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5213
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Oct 2025 18:38
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5214View raw event fields
Event Id
E5214
Ticket Id
TCK-832
Client Id
CLIENT-28
Agent Id
AGENT-4
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-18T18:38:15.192881Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8407.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5214
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Oct 2025 20:58
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5215View raw event fields
Event Id
E5215
Ticket Id
TCK-832
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-18T20:58:22.192918Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5215
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Sequence 6
Date / time 18 Oct 2025 21:04
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5216View raw event fields
Event Id
E5216
Ticket Id
TCK-832
Client Id
CLIENT-28
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-18T21:04:22.192955Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5216
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Michael Turner
Record
Client / account
Paul Bell
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
13 Jul 2025 18:00
last Event
14 Jul 2025 09:36
Ticket TCK-833
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jul 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5217View raw event fields
Event Id
E5217
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-13T18:00:00.192992Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3480.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5217
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 13 Jul 2025 18:58
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5218View raw event fields
Event Id
E5218
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-13T18:58:00.193029Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3893.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5218
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 13 Jul 2025 20:02
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5219View raw event fields
Event Id
E5219
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-13T20:02:53.193066Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2399.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5219
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 13 Jul 2025 20:42
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5220View raw event fields
Event Id
E5220
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-13T20:42:52.193103Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13200.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5220
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 14 Jul 2025 00:22
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5221View raw event fields
Event Id
E5221
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-14T00:22:52.193140Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
27677.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5221
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 14 Jul 2025 08:04
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5222View raw event fields
Event Id
E5222
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-14T08:04:09.193177Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4260.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5222
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 14 Jul 2025 09:15
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5223View raw event fields
Event Id
E5223
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-14T09:15:09.193214Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5223
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 14 Jul 2025 09:30
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5224View raw event fields
Event Id
E5224
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-14T09:30:09.193251Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
360.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5224
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 14 Jul 2025 09:36
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5225View raw event fields
Event Id
E5225
Ticket Id
TCK-833
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-14T09:36:09.193288Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5225
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Petro van der Merwe
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
16 Apr 2025 03:00
last Event
16 Apr 2025 10:06
Ticket TCK-834
Client / account: Petro van der Merwe · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 16 Apr 2025 03:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5226View raw event fields
Event Id
E5226
Ticket Id
TCK-834
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-16T03:00:00.193325Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5226
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 16 Apr 2025 03:45
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5227View raw event fields
Event Id
E5227
Ticket Id
TCK-834
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-16T03:45:00.193362Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12122.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5227
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 16 Apr 2025 07:07
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5228View raw event fields
Event Id
E5228
Ticket Id
TCK-834
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-16T07:07:02.193399Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4711.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5228
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 16 Apr 2025 08:25
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5229View raw event fields
Event Id
E5229
Ticket Id
TCK-834
Client Id
CLIENT-20
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-04-16T08:25:33.193436Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5037.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5229
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 16 Apr 2025 09:49
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5230View raw event fields
Event Id
E5230
Ticket Id
TCK-834
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-16T09:49:30.193473Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5230
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 16 Apr 2025 10:06
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5231View raw event fields
Event Id
E5231
Ticket Id
TCK-834
Client Id
CLIENT-20
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-16T10:06:30.193510Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5231
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Petro van der Merwe
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Jessica Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
08 Mar 2025 06:00
last Event
08 Mar 2025 09:21
Ticket TCK-835
Client / account: Jessica Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Mar 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5232View raw event fields
Event Id
E5232
Ticket Id
TCK-835
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-08T06:00:00.193547Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5232
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Mar 2025 06:37
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5233View raw event fields
Event Id
E5233
Ticket Id
TCK-835
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-08T06:37:00.193584Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2355.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5233
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Mar 2025 07:16
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5234View raw event fields
Event Id
E5234
Ticket Id
TCK-835
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-08T07:16:15.193621Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6761.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5234
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Mar 2025 09:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5235View raw event fields
Event Id
E5235
Ticket Id
TCK-835
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-08T09:08:56.193658Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5235
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Mar 2025 09:21
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5236View raw event fields
Event Id
E5236
Ticket Id
TCK-835
Client Id
CLIENT-46
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-08T09:21:56.193695Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5236
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Jessica Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Ronel Fourie
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
11 Mar 2025 15:00
last Event
12 Mar 2025 04:36
Ticket TCK-836
Client / account: Ronel Fourie · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Mar 2025 15:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5237View raw event fields
Event Id
E5237
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-11T15:00:00.193732Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5237
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 11 Mar 2025 15:15
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5238View raw event fields
Event Id
E5238
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-11T15:15:00.193769Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5682.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5238
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 11 Mar 2025 16:49
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5239View raw event fields
Event Id
E5239
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-11T16:49:42.193806Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4747.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5239
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 11 Mar 2025 18:08
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5240View raw event fields
Event Id
E5240
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-11T18:08:49.193843Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11445.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5240
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 11 Mar 2025 21:19
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5241View raw event fields
Event Id
E5241
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-11T21:19:34.193880Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
21381.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5241
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 12 Mar 2025 03:15
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5242View raw event fields
Event Id
E5242
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-12T03:15:55.193917Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5242
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 12 Mar 2025 04:00
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5243View raw event fields
Event Id
E5243
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-12T04:00:55.193954Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5243
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 12 Mar 2025 04:13
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5244View raw event fields
Event Id
E5244
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-12T04:13:55.193991Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5244
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 12 Mar 2025 04:36
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5245View raw event fields
Event Id
E5245
Ticket Id
TCK-836
Client Id
CLIENT-13
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-12T04:36:55.194028Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5245
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Ronel Fourie
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Peter Taylor
Staff person
Nomvula Mokoena (AGENT-2), Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
05 Nov 2025 07:00
last Event
06 Nov 2025 10:09
Ticket TCK-837
Client / account: Peter Taylor · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Nov 2025 07:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5246View raw event fields
Event Id
E5246
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-05T07:00:00.194065Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5246
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Nov 2025 08:06
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5247View raw event fields
Event Id
E5247
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-05T08:06:00.194102Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4612.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5247
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Nov 2025 09:22
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5248View raw event fields
Event Id
E5248
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-05T09:22:52.194139Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3935.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5248
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Nov 2025 10:28
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5249View raw event fields
Event Id
E5249
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-2
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-11-05T10:28:27.194176Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4477.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5249
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Nov 2025 11:43
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5250View raw event fields
Event Id
E5250
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-11-05T11:43:04.194213Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10248.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5250
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Nomvula Sithole
Sequence 6
Date / time 05 Nov 2025 14:33
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5251View raw event fields
Event Id
E5251
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-11-05T14:33:52.194250Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5960.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5251
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 05 Nov 2025 16:13
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5252View raw event fields
Event Id
E5252
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-11-05T16:13:12.194287Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
55840.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5252
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 06 Nov 2025 07:43
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5253View raw event fields
Event Id
E5253
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-11-06T07:43:52.194324Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5253
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 06 Nov 2025 09:23
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5254View raw event fields
Event Id
E5254
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-11-06T09:23:52.194361Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5254
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 10
Date / time 06 Nov 2025 09:44
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5255View raw event fields
Event Id
E5255
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-06T09:44:52.194398Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5255
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 11
Date / time 06 Nov 2025 10:09
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5256View raw event fields
Event Id
E5256
Ticket Id
TCK-837
Client Id
CLIENT-77
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-06T10:09:52.194435Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5256
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Willem Nel
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
08 Aug 2025 02:00
last Event
08 Aug 2025 09:23
Ticket TCK-838
Client / account: Willem Nel · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Aug 2025 02:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5257View raw event fields
Event Id
E5257
Ticket Id
TCK-838
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-08T02:00:00.194472Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5257
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Aug 2025 03:27
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5258View raw event fields
Event Id
E5258
Ticket Id
TCK-838
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-08T03:27:00.194509Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2084.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5258
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Aug 2025 04:01
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5259View raw event fields
Event Id
E5259
Ticket Id
TCK-838
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-08T04:01:44.194546Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18797.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5259
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 08 Aug 2025 09:15
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5260View raw event fields
Event Id
E5260
Ticket Id
TCK-838
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-08T09:15:01.194583Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
480.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5260
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 08 Aug 2025 09:23
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5261View raw event fields
Event Id
E5261
Ticket Id
TCK-838
Client Id
CLIENT-68
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-08T09:23:01.194620Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5261
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Willem Nel
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Paul Bell
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Gordon's Bay
First Event
18 Apr 2025 17:00
last Event
19 Apr 2025 04:23
Ticket TCK-839
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Apr 2025 17:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5262View raw event fields
Event Id
E5262
Ticket Id
TCK-839
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-18T17:00:00.194657Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5262
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 18 Apr 2025 17:18
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5263View raw event fields
Event Id
E5263
Ticket Id
TCK-839
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-18T17:18:00.194694Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10352.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5263
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 18 Apr 2025 20:10
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5264View raw event fields
Event Id
E5264
Ticket Id
TCK-839
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-18T20:10:32.194731Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7911.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5264
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 18 Apr 2025 22:22
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5265View raw event fields
Event Id
E5265
Ticket Id
TCK-839
Client Id
CLIENT-18
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-04-18T22:22:23.194768Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20222.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5265
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 19 Apr 2025 03:59
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5266View raw event fields
Event Id
E5266
Ticket Id
TCK-839
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-19T03:59:25.194805Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5266
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 19 Apr 2025 04:23
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5267View raw event fields
Event Id
E5267
Ticket Id
TCK-839
Client Id
CLIENT-18
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-19T04:23:25.194842Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5267
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Annelize van der Merwe
Record
Client / account
Zolani Radebe
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
17 Oct 2025 22:00
last Event
18 Oct 2025 23:39
Ticket TCK-840
Client / account: Zolani Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 17 Oct 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5268View raw event fields
Event Id
E5268
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-17T22:00:00.194879Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5268
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 17 Oct 2025 22:23
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5269View raw event fields
Event Id
E5269
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-17T22:23:00.194916Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8357.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5269
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 Oct 2025 00:42
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5270View raw event fields
Event Id
E5270
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-18T00:42:17.194953Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8867.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5270
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 18 Oct 2025 03:10
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5271View raw event fields
Event Id
E5271
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-18T03:10:04.194990Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7918.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5271
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 18 Oct 2025 05:22
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5272View raw event fields
Event Id
E5272
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-18T05:22:02.195027Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11446.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5272
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 18 Oct 2025 08:32
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5273View raw event fields
Event Id
E5273
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-18T08:32:48.195064Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
46105.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5273
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 18 Oct 2025 21:21
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5274View raw event fields
Event Id
E5274
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-18T21:21:13.195101Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5100.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5274
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 18 Oct 2025 22:46
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5275View raw event fields
Event Id
E5275
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-18T22:46:13.195138Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5275
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 18 Oct 2025 23:18
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5276View raw event fields
Event Id
E5276
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-18T23:18:13.195175Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5276
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 10
Date / time 18 Oct 2025 23:39
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5277View raw event fields
Event Id
E5277
Ticket Id
TCK-840
Client Id
CLIENT-30
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-18T23:39:13.195212Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5277
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zolani Radebe
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Sizwe Ndlovu
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
04 Sep 2025 06:00
last Event
04 Sep 2025 17:53
Ticket TCK-841
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 04 Sep 2025 06:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5278View raw event fields
Event Id
E5278
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-04T06:00:00.195249Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4440.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5278
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 04 Sep 2025 07:14
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5279View raw event fields
Event Id
E5279
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-04T07:14:00.195286Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7008.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5279
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 04 Sep 2025 09:10
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5280View raw event fields
Event Id
E5280
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-04T09:10:48.195323Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6630.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5280
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 04 Sep 2025 11:01
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5281View raw event fields
Event Id
E5281
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-04T11:01:18.195360Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8999.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5281
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 04 Sep 2025 13:31
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5282View raw event fields
Event Id
E5282
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-04T13:31:17.195397Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9648.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5282
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 04 Sep 2025 16:12
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5283View raw event fields
Event Id
E5283
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-04T16:12:05.195434Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4620.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5283
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 04 Sep 2025 17:29
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5284View raw event fields
Event Id
E5284
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-04T17:29:05.195471Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5284
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 04 Sep 2025 17:46
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5285View raw event fields
Event Id
E5285
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-04T17:46:05.195508Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5285
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 04 Sep 2025 17:53
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5286View raw event fields
Event Id
E5286
Ticket Id
TCK-841
Client Id
CLIENT-32
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-04T17:53:05.195545Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5286
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Nokuthula Khumalo
Staff person
Lindiwe Zulu (AGENT-3), Michael Turner (AGENT-1)
Area / town
Strand
First Event
23 Oct 2025 20:00
last Event
24 Oct 2025 01:55
Ticket TCK-842
Client / account: Nokuthula Khumalo · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Oct 2025 20:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5287View raw event fields
Event Id
E5287
Ticket Id
TCK-842
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-23T20:00:00.195582Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4980.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5287
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 23 Oct 2025 21:23
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5288View raw event fields
Event Id
E5288
Ticket Id
TCK-842
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-23T21:23:00.195619Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
864.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5288
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 23 Oct 2025 21:37
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5289View raw event fields
Event Id
E5289
Ticket Id
TCK-842
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-23T21:37:24.195656Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10147.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5289
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 24 Oct 2025 00:26
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5290View raw event fields
Event Id
E5290
Ticket Id
TCK-842
Client Id
CLIENT-75
Agent Id
AGENT-3
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-24T00:26:31.195693Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4557.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5290
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 24 Oct 2025 01:42
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5291View raw event fields
Event Id
E5291
Ticket Id
TCK-842
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-24T01:42:28.195730Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5291
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 24 Oct 2025 01:55
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5292View raw event fields
Event Id
E5292
Ticket Id
TCK-842
Client Id
CLIENT-75
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-24T01:55:28.195767Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5292
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Nokuthula Khumalo
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Zanele Mokoena
Staff person
Nomvula Sithole (AGENT-4), Annelize van der Merwe (AGENT-5), Lindiwe Zulu (AGENT-3)
Area / town
Stellenbosch
First Event
03 May 2025 16:00
last Event
04 May 2025 04:40
Ticket TCK-843
Client / account: Zanele Mokoena · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 May 2025 16:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5293View raw event fields
Event Id
E5293
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-05-03T16:00:00.195804Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5293
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 03 May 2025 16:47
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5294View raw event fields
Event Id
E5294
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-05-03T16:47:00.195841Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
14111.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5294
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 03 May 2025 20:42
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5295View raw event fields
Event Id
E5295
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-05-03T20:42:11.195878Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7088.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5295
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 03 May 2025 22:40
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5296View raw event fields
Event Id
E5296
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-4
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-05-03T22:40:19.195915Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3921.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5296
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 03 May 2025 23:45
Activity Ticket Forwarded
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5297View raw event fields
Event Id
E5297
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-5
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-05-03T23:45:40.195952Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16776.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5297
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 04 May 2025 04:25
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5298View raw event fields
Event Id
E5298
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-05-04T04:25:16.195989Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5298
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 04 May 2025 04:40
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5299View raw event fields
Event Id
E5299
Ticket Id
TCK-843
Client Id
CLIENT-4
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-05-04T04:40:16.196026Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5299
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Mokoena
Client Town
Stellenbosch
Agent Name
Lindiwe Zulu
Record
Client / account
Kate Hughes
Staff person
Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Strand
First Event
05 Oct 2025 03:00
last Event
05 Oct 2025 22:54
Ticket TCK-844
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 05 Oct 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5300View raw event fields
Event Id
E5300
Ticket Id
TCK-844
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-05T03:00:00.196063Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1920.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5300
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 05 Oct 2025 03:32
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5301View raw event fields
Event Id
E5301
Ticket Id
TCK-844
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-05T03:32:00.196100Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6200.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5301
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 05 Oct 2025 05:15
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5302View raw event fields
Event Id
E5302
Ticket Id
TCK-844
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-05T05:15:20.196137Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
31983.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5302
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 05 Oct 2025 14:08
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5303View raw event fields
Event Id
E5303
Ticket Id
TCK-844
Client Id
CLIENT-15
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-10-05T14:08:23.196174Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
30744.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5303
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 05 Oct 2025 22:40
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5304View raw event fields
Event Id
E5304
Ticket Id
TCK-844
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-05T22:40:47.196211Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5304
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 05 Oct 2025 22:54
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5305View raw event fields
Event Id
E5305
Ticket Id
TCK-844
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-05T22:54:47.196248Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5305
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
18 Feb 2025 06:00
last Event
19 Feb 2025 00:24
Ticket TCK-845
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Feb 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5306View raw event fields
Event Id
E5306
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-18T06:00:00.196285Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5306
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 18 Feb 2025 06:52
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5307View raw event fields
Event Id
E5307
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-18T06:52:00.196322Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7614.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5307
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 18 Feb 2025 08:58
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5308View raw event fields
Event Id
E5308
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-18T08:58:54.196359Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4074.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5308
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 18 Feb 2025 10:06
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5309View raw event fields
Event Id
E5309
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-18T10:06:48.196396Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6895.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5309
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 18 Feb 2025 12:01
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5310View raw event fields
Event Id
E5310
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-18T12:01:43.196433Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
37328.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5310
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 18 Feb 2025 22:23
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5311View raw event fields
Event Id
E5311
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-18T22:23:51.196470Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5220.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5311
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 18 Feb 2025 23:50
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5312View raw event fields
Event Id
E5312
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-18T23:50:51.196507Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5312
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 19 Feb 2025 00:05
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5313View raw event fields
Event Id
E5313
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-19T00:05:51.196544Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5313
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 19 Feb 2025 00:24
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E5314View raw event fields
Event Id
E5314
Ticket Id
TCK-845
Client Id
CLIENT-11
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-19T00:24:51.196581Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5314
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Kate Smith
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
09 Jun 2025 16:00
last Event
10 Jun 2025 00:24
Ticket TCK-846
Client / account: Kate Smith · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jun 2025 16:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5315View raw event fields
Event Id
E5315
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-09T16:00:00.196618Z
Category
Broken door, window, or lock
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5315
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 09 Jun 2025 16:11
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5316View raw event fields
Event Id
E5316
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-09T16:11:00.196655Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4795.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5316
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 09 Jun 2025 17:30
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5317View raw event fields
Event Id
E5317
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-09T17:30:55.196692Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7226.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5317
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 09 Jun 2025 19:31
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E5318View raw event fields
Event Id
E5318
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-09T19:31:21.196729Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5153.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5318
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 09 Jun 2025 20:57
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E5319View raw event fields
Event Id
E5319
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-09T20:57:14.196766Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7094.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5319
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 6
Date / time 09 Jun 2025 22:55
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E5320View raw event fields
Event Id
E5320
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-09T22:55:28.196803Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5320
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 09 Jun 2025 23:52
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E5321View raw event fields
Event Id
E5321
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-09T23:52:28.196840Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5321
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 8
Date / time 10 Jun 2025 00:06
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5322View raw event fields
Event Id
E5322
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-10T00:06:28.196877Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5322
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Sequence 9
Date / time 10 Jun 2025 00:24
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5323View raw event fields
Event Id
E5323
Ticket Id
TCK-846
Client Id
CLIENT-19
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-10T00:24:28.196914Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5323
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Smith
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Simon Bell
Staff person
Michael Turner (AGENT-1), Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
22 Jun 2025 00:00
last Event
22 Jun 2025 16:44
Ticket TCK-847
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Jun 2025 00:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E5324View raw event fields
Event Id
E5324
Ticket Id
TCK-847
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-22T00:00:00.196951Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2760.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5324
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 22 Jun 2025 00:46
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E5325View raw event fields
Event Id
E5325
Ticket Id
TCK-847
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-22T00:46:00.196988Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18063.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5325
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 22 Jun 2025 05:47
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E5326View raw event fields
Event Id
E5326
Ticket Id
TCK-847
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-22T05:47:03.197025Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4665.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5326
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 22 Jun 2025 07:04
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E5327View raw event fields
Event Id
E5327
Ticket Id
TCK-847
Client Id
CLIENT-22
Agent Id
AGENT-1
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-06-22T07:04:48.197062Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33281.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5327
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 22 Jun 2025 16:19
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5328View raw event fields
Event Id
E5328
Ticket Id
TCK-847
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-22T16:19:29.197099Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1500.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5328
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 22 Jun 2025 16:44
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5329View raw event fields
Event Id
E5329
Ticket Id
TCK-847
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-22T16:44:29.197136Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5329
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Olivia Baker
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
09 Feb 2025 11:00
last Event
09 Feb 2025 21:39
Ticket TCK-848
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Feb 2025 11:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5330View raw event fields
Event Id
E5330
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-09T11:00:00.197173Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5330
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 09 Feb 2025 11:09
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5331View raw event fields
Event Id
E5331
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-09T11:09:00.197210Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6927.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5331
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 09 Feb 2025 13:04
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5332View raw event fields
Event Id
E5332
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-09T13:04:27.197247Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2470.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5332
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 09 Feb 2025 13:45
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5333View raw event fields
Event Id
E5333
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-02-09T13:45:37.197284Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2098.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5333
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 09 Feb 2025 14:20
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5334View raw event fields
Event Id
E5334
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-02-09T14:20:35.197321Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20421.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5334
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 09 Feb 2025 20:00
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5335View raw event fields
Event Id
E5335
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-02-09T20:00:56.197358Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4080.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5335
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 09 Feb 2025 21:08
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5336View raw event fields
Event Id
E5336
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-02-09T21:08:56.197395Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5336
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 09 Feb 2025 21:34
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5337View raw event fields
Event Id
E5337
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-09T21:34:56.197432Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5337
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 09 Feb 2025 21:39
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5338View raw event fields
Event Id
E5338
Ticket Id
TCK-848
Client Id
CLIENT-39
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-09T21:39:56.197469Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5338
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Mark Turner
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2), Michael Turner (AGENT-1)
Area / town
Strand
First Event
11 Sep 2025 06:00
last Event
11 Sep 2025 12:32
Ticket TCK-849
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Sep 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5339View raw event fields
Event Id
E5339
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-11T06:00:00.197506Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5339
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 11 Sep 2025 06:20
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5340View raw event fields
Event Id
E5340
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-11T06:20:00.197543Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9413.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5340
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 11 Sep 2025 08:56
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5341View raw event fields
Event Id
E5341
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-11T08:56:53.197580Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1968.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5341
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 11 Sep 2025 09:29
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E5342View raw event fields
Event Id
E5342
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-09-11T09:29:41.197617Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7050.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5342
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 11 Sep 2025 11:27
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5343View raw event fields
Event Id
E5343
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-2
To Agent Id
AGENT-1
Activity
Ticket Forwarded
Event Time
2025-09-11T11:27:11.197654Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3363.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5343
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 11 Sep 2025 12:23
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E5344View raw event fields
Event Id
E5344
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-11T12:23:14.197691Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5344
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Sequence 7
Date / time 11 Sep 2025 12:32
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E5345View raw event fields
Event Id
E5345
Ticket Id
TCK-849
Client Id
CLIENT-55
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-11T12:32:14.197728Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5345
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Sizwe Ndlovu
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
18 Apr 2025 10:00
last Event
21 Apr 2025 19:32
Ticket TCK-850
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Apr 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5346View raw event fields
Event Id
E5346
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-18T10:00:00.197765Z
Category
Burst or leaking pipe
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5346
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 18 Apr 2025 10:29
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5347View raw event fields
Event Id
E5347
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-18T10:29:00.197802Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
44906.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5347
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 18 Apr 2025 22:57
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5348View raw event fields
Event Id
E5348
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-18T22:57:26.197839Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
49810.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5348
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 19 Apr 2025 12:47
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5349View raw event fields
Event Id
E5349
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-19T12:47:36.197876Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
45869.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5349
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 20 Apr 2025 01:32
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5350View raw event fields
Event Id
E5350
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-20T01:32:05.197913Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
141452.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5350
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 21 Apr 2025 16:49
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5351View raw event fields
Event Id
E5351
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-21T16:49:37.197950Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5351
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 21 Apr 2025 18:44
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5352View raw event fields
Event Id
E5352
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-21T18:44:37.197987Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
1200.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5352
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 21 Apr 2025 19:04
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5353View raw event fields
Event Id
E5353
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-21T19:04:37.198024Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5353
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 21 Apr 2025 19:32
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5354View raw event fields
Event Id
E5354
Ticket Id
TCK-850
Client Id
CLIENT-32
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-21T19:32:37.198061Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5354
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Bell
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
28 Apr 2025 13:00
last Event
28 Apr 2025 23:12
Ticket TCK-851
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Apr 2025 13:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E5355View raw event fields
Event Id
E5355
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-28T13:00:00.198098Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3660.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5355
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 28 Apr 2025 14:01
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E5356View raw event fields
Event Id
E5356
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-28T14:01:00.198135Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7212.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5356
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 28 Apr 2025 16:01
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E5357View raw event fields
Event Id
E5357
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-28T16:01:12.198172Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3116.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5357
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 28 Apr 2025 16:53
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5358View raw event fields
Event Id
E5358
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-04-28T16:53:08.198209Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3989.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5358
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 28 Apr 2025 17:59
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E5359View raw event fields
Event Id
E5359
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-04-28T17:59:37.198246Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12776.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5359
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 6
Date / time 28 Apr 2025 21:32
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E5360View raw event fields
Event Id
E5360
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-04-28T21:32:33.198283Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3120.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5360
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 28 Apr 2025 22:24
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5361View raw event fields
Event Id
E5361
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-04-28T22:24:33.198320Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5361
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 8
Date / time 28 Apr 2025 22:58
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E5362View raw event fields
Event Id
E5362
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-28T22:58:33.198357Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5362
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 9
Date / time 28 Apr 2025 23:12
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E5363View raw event fields
Event Id
E5363
Ticket Id
TCK-851
Client Id
CLIENT-22
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-28T23:12:33.198394Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5363
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
28 Jun 2025 20:00
last Event
29 Jun 2025 10:22
Ticket TCK-852
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Jun 2025 20:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5364View raw event fields
Event Id
E5364
Ticket Id
TCK-852
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-28T20:00:00.198431Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1380.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5364
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 28 Jun 2025 20:23
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5365View raw event fields
Event Id
E5365
Ticket Id
TCK-852
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-28T20:23:00.198468Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18606.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5365
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 29 Jun 2025 01:33
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5366View raw event fields
Event Id
E5366
Ticket Id
TCK-852
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-29T01:33:06.198505Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10040.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5366
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 29 Jun 2025 04:20
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E5367View raw event fields
Event Id
E5367
Ticket Id
TCK-852
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-06-29T04:20:26.198542Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
20404.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5367
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 29 Jun 2025 10:00
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5368View raw event fields
Event Id
E5368
Ticket Id
TCK-852
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-29T10:00:30.198579Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5368
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 29 Jun 2025 10:22
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E5369View raw event fields
Event Id
E5369
Ticket Id
TCK-852
Client Id
CLIENT-62
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-29T10:22:30.198616Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E5369
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu