View Log Tickets
Raw event data grouped by ticket and ordered by event time.
Showing 626–650 of 1322 records
Record
Client / account
Staff person
Area / town
First Event
Last Event
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
01 Feb 2025 22:00
last Event
02 Feb 2025 03:19
Ticket TCK-303
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 01 Feb 2025 22:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1548View raw event fields
Event Id
E1548
Ticket Id
TCK-303
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-01T22:00:00.057239Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5280.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1548
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 01 Feb 2025 23:28
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1549View raw event fields
Event Id
E1549
Ticket Id
TCK-303
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-01T23:28:00.057276Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7544.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1549
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 02 Feb 2025 01:33
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1550View raw event fields
Event Id
E1550
Ticket Id
TCK-303
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-02T01:33:44.057313Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5681.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1550
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 02 Feb 2025 03:08
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1551View raw event fields
Event Id
E1551
Ticket Id
TCK-303
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-02T03:08:25.057350Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1551
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 02 Feb 2025 03:19
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1552View raw event fields
Event Id
E1552
Ticket Id
TCK-303
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-02T03:19:25.057387Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1552
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
James Wilson
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Stellenbosch
First Event
11 Jun 2025 12:00
last Event
12 Jun 2025 02:38
Ticket TCK-304
Client / account: James Wilson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 11 Jun 2025 12:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1553View raw event fields
Event Id
E1553
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-11T12:00:00.057424Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1553
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 11 Jun 2025 12:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1554View raw event fields
Event Id
E1554
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-11T12:16:00.057461Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1313.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1554
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 11 Jun 2025 12:37
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1555View raw event fields
Event Id
E1555
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-11T12:37:53.057498Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6710.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1555
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 11 Jun 2025 14:29
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1556View raw event fields
Event Id
E1556
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-06-11T14:29:43.057535Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2892.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1556
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 11 Jun 2025 15:17
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1557View raw event fields
Event Id
E1557
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-06-11T15:17:55.057572Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
32163.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1557
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 12 Jun 2025 00:13
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1558View raw event fields
Event Id
E1558
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-06-12T00:13:58.057609Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5400.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1558
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 12 Jun 2025 01:43
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1559View raw event fields
Event Id
E1559
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-06-12T01:43:58.057646Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
450
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1559
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 12 Jun 2025 02:17
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1560View raw event fields
Event Id
E1560
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-12T02:17:58.057683Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1560
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 12 Jun 2025 02:38
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1561View raw event fields
Event Id
E1561
Ticket Id
TCK-304
Client Id
CLIENT-28
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-12T02:38:58.057720Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1561
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
James Wilson
Client Town
Stellenbosch
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Cooper
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
18 Mar 2025 12:00
last Event
19 Mar 2025 00:25
Ticket TCK-305
Client / account: Simon Cooper · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 18 Mar 2025 12:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1562View raw event fields
Event Id
E1562
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-18T12:00:00.057757Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2520.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1562
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 18 Mar 2025 12:42
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1563View raw event fields
Event Id
E1563
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-18T12:42:00.057794Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6108.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1563
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 18 Mar 2025 14:23
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1564View raw event fields
Event Id
E1564
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-18T14:23:48.057831Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8950.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1564
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 18 Mar 2025 16:52
Activity Remote Resolution Failed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1565View raw event fields
Event Id
E1565
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-03-18T16:52:58.057868Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10364.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1565
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 18 Mar 2025 19:45
Activity On-Site Visit Scheduled
Agent Nomvula Sithole (AGENT-4)
Event ID
E1566View raw event fields
Event Id
E1566
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-03-18T19:45:42.057905Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7342.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1566
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 18 Mar 2025 21:48
Activity Technician Dispatched
Agent Nomvula Sithole (AGENT-4)
Event ID
E1567View raw event fields
Event Id
E1567
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-03-18T21:48:04.057942Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1567
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 7
Date / time 18 Mar 2025 23:38
Activity On-Site Visit Completed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1568View raw event fields
Event Id
E1568
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-03-18T23:38:04.057979Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2040.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1568
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 8
Date / time 19 Mar 2025 00:12
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1569View raw event fields
Event Id
E1569
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-19T00:12:04.058016Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
780.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1569
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 9
Date / time 19 Mar 2025 00:25
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1570View raw event fields
Event Id
E1570
Ticket Id
TCK-305
Client Id
CLIENT-23
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-19T00:25:04.058053Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1570
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Cooper
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Andrew Cooper
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
26 Nov 2025 10:00
last Event
26 Nov 2025 13:19
Ticket TCK-306
Client / account: Andrew Cooper · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 26 Nov 2025 10:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1571View raw event fields
Event Id
E1571
Ticket Id
TCK-306
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-26T10:00:00.058090Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3240.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1571
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 26 Nov 2025 10:54
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1572View raw event fields
Event Id
E1572
Ticket Id
TCK-306
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-26T10:54:00.058127Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5656.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1572
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 26 Nov 2025 12:28
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1573View raw event fields
Event Id
E1573
Ticket Id
TCK-306
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-26T12:28:16.058164Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1918.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1573
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 26 Nov 2025 13:00
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1574View raw event fields
Event Id
E1574
Ticket Id
TCK-306
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-26T13:00:14.058201Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1140.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1574
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 26 Nov 2025 13:19
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1575View raw event fields
Event Id
E1575
Ticket Id
TCK-306
Client Id
CLIENT-62
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-26T13:19:14.058238Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1575
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Cooper
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Laura Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Strand
First Event
13 Apr 2025 12:00
last Event
14 Apr 2025 01:36
Ticket TCK-307
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Apr 2025 12:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1576View raw event fields
Event Id
E1576
Ticket Id
TCK-307
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-13T12:00:00.058275Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1576
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 13 Apr 2025 12:37
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1577View raw event fields
Event Id
E1577
Ticket Id
TCK-307
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-13T12:37:00.058312Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12704.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1577
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 13 Apr 2025 16:08
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1578View raw event fields
Event Id
E1578
Ticket Id
TCK-307
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-13T16:08:44.058349Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
33217.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1578
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 14 Apr 2025 01:22
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1579View raw event fields
Event Id
E1579
Ticket Id
TCK-307
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-14T01:22:21.058386Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
840.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1579
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 14 Apr 2025 01:36
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1580View raw event fields
Event Id
E1580
Ticket Id
TCK-307
Client Id
CLIENT-11
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-14T01:36:21.058423Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1580
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Michael Turner
Record
Client / account
Laura Hughes
Staff person
Nomvula Sithole (AGENT-4), Nomvula Mokoena (AGENT-2)
Area / town
Strand
First Event
24 Mar 2025 19:00
last Event
25 Mar 2025 02:28
Ticket TCK-308
Client / account: Laura Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Mar 2025 19:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1581View raw event fields
Event Id
E1581
Ticket Id
TCK-308
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-24T19:00:00.058460Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2700.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1581
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 2
Date / time 24 Mar 2025 19:45
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1582View raw event fields
Event Id
E1582
Ticket Id
TCK-308
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-24T19:45:00.058497Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9781.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1582
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 3
Date / time 24 Mar 2025 22:28
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1583View raw event fields
Event Id
E1583
Ticket Id
TCK-308
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-24T22:28:01.058534Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10570.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1583
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 4
Date / time 25 Mar 2025 01:24
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1584View raw event fields
Event Id
E1584
Ticket Id
TCK-308
Client Id
CLIENT-11
Agent Id
AGENT-4
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-03-25T01:24:11.058571Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3179.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1584
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 5
Date / time 25 Mar 2025 02:17
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1585View raw event fields
Event Id
E1585
Ticket Id
TCK-308
Client Id
CLIENT-11
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-25T02:17:10.058608Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1585
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 25 Mar 2025 02:28
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1586View raw event fields
Event Id
E1586
Ticket Id
TCK-308
Client Id
CLIENT-11
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-25T02:28:10.058645Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1586
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Laura Hughes
Client Town
Strand
Agent Name
Nomvula Mokoena
Record
Client / account
Andrew Clarke
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Somerset West
First Event
03 Apr 2025 18:00
last Event
03 Apr 2025 22:55
Ticket TCK-309
Client / account: Andrew Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 03 Apr 2025 18:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1587View raw event fields
Event Id
E1587
Ticket Id
TCK-309
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-04-03T18:00:00.058682Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
300.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1587
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 03 Apr 2025 18:05
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1588View raw event fields
Event Id
E1588
Ticket Id
TCK-309
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-04-03T18:05:00.058719Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
10228.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1588
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 03 Apr 2025 20:55
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1589View raw event fields
Event Id
E1589
Ticket Id
TCK-309
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-04-03T20:55:28.058756Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6576.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1589
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 03 Apr 2025 22:45
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1590View raw event fields
Event Id
E1590
Ticket Id
TCK-309
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-04-03T22:45:04.058793Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
600.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1590
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 03 Apr 2025 22:55
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1591View raw event fields
Event Id
E1591
Ticket Id
TCK-309
Client Id
CLIENT-49
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-04-03T22:55:04.058830Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1591
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Andrew Clarke
Client Town
Somerset West
Agent Name
Lindiwe Zulu
Record
Client / account
Olivia Baker
Staff person
Michael Turner (AGENT-1), Annelize van der Merwe (AGENT-5)
Area / town
Strand
First Event
15 Jun 2025 06:00
last Event
15 Jun 2025 10:09
Ticket TCK-310
Client / account: Olivia Baker · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 15 Jun 2025 06:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1592View raw event fields
Event Id
E1592
Ticket Id
TCK-310
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-06-15T06:00:00.058867Z
Category
Circuit breaker tripping repeatedly
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1592
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 15 Jun 2025 06:36
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1593View raw event fields
Event Id
E1593
Ticket Id
TCK-310
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-06-15T06:36:00.058904Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4290.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1593
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 15 Jun 2025 07:47
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1594View raw event fields
Event Id
E1594
Ticket Id
TCK-310
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-06-15T07:47:30.058941Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5396.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1594
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 15 Jun 2025 09:17
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1595View raw event fields
Event Id
E1595
Ticket Id
TCK-310
Client Id
CLIENT-39
Agent Id
AGENT-1
To Agent Id
AGENT-5
Activity
Ticket Forwarded
Event Time
2025-06-15T09:17:26.058978Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2477.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1595
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 15 Jun 2025 09:58
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1596View raw event fields
Event Id
E1596
Ticket Id
TCK-310
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-06-15T09:58:43.059015Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
660.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1596
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 15 Jun 2025 10:09
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1597View raw event fields
Event Id
E1597
Ticket Id
TCK-310
Client Id
CLIENT-39
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-06-15T10:09:43.059052Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1597
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Olivia Baker
Client Town
Strand
Agent Name
Annelize van der Merwe
Record
Client / account
Sizwe Ndlovu
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
27 Dec 2025 03:00
last Event
27 Dec 2025 04:40
Ticket TCK-311
Client / account: Sizwe Ndlovu · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 27 Dec 2025 03:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1598View raw event fields
Event Id
E1598
Ticket Id
TCK-311
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-27T03:00:00.059089Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1598
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 27 Dec 2025 04:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1599View raw event fields
Event Id
E1599
Ticket Id
TCK-311
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-27T04:20:00.059126Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1220.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1599
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 27 Dec 2025 04:40
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1600View raw event fields
Event Id
E1600
Ticket Id
TCK-311
Client Id
CLIENT-32
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-27T04:40:20.059163Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1600
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sizwe Ndlovu
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Grace Robinson
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Stellenbosch
First Event
28 Dec 2025 06:00
last Event
28 Dec 2025 09:29
Ticket TCK-312
Client / account: Grace Robinson · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 28 Dec 2025 06:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1601View raw event fields
Event Id
E1601
Ticket Id
TCK-312
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-28T06:00:00.059200Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4800.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1601
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 28 Dec 2025 07:20
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1602View raw event fields
Event Id
E1602
Ticket Id
TCK-312
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-28T07:20:00.059237Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7785.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1602
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 28 Dec 2025 09:29
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1603View raw event fields
Event Id
E1603
Ticket Id
TCK-312
Client Id
CLIENT-24
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-28T09:29:45.059274Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1603
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Grace Robinson
Client Town
Stellenbosch
Agent Name
Annelize van der Merwe
Record
Client / account
Peter Hughes
Staff person
Michael Turner (AGENT-1)
Area / town
Gordon's Bay
First Event
23 Jul 2025 07:00
last Event
23 Jul 2025 22:41
Ticket TCK-313
Client / account: Peter Hughes · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 23 Jul 2025 07:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1604View raw event fields
Event Id
E1604
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-23T07:00:00.059311Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2460.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1604
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 2
Date / time 23 Jul 2025 07:41
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1605View raw event fields
Event Id
E1605
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-23T07:41:00.059348Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3203.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1605
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 3
Date / time 23 Jul 2025 08:34
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1606View raw event fields
Event Id
E1606
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-23T08:34:23.059385Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7289.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1606
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 4
Date / time 23 Jul 2025 10:35
Activity Remote Resolution Failed
Agent Michael Turner (AGENT-1)
Event ID
E1607View raw event fields
Event Id
E1607
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-23T10:35:52.059422Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11070.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1607
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 5
Date / time 23 Jul 2025 13:40
Activity On-Site Visit Scheduled
Agent Michael Turner (AGENT-1)
Event ID
E1608View raw event fields
Event Id
E1608
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-23T13:40:22.059459Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24610.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1608
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 6
Date / time 23 Jul 2025 20:30
Activity Technician Dispatched
Agent Michael Turner (AGENT-1)
Event ID
E1609View raw event fields
Event Id
E1609
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-23T20:30:32.059496Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6000.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1609
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 7
Date / time 23 Jul 2025 22:10
Activity On-Site Visit Completed
Agent Michael Turner (AGENT-1)
Event ID
E1610View raw event fields
Event Id
E1610
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-23T22:10:32.059533Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1610
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 8
Date / time 23 Jul 2025 22:26
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1611View raw event fields
Event Id
E1611
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-23T22:26:32.059570Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
900.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1611
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Sequence 9
Date / time 23 Jul 2025 22:41
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1612View raw event fields
Event Id
E1612
Ticket Id
TCK-313
Client Id
CLIENT-70
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-23T22:41:32.059607Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1612
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Hughes
Client Town
Gordon's Bay
Agent Name
Michael Turner
Record
Client / account
Kagiso Dlamini
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
22 Oct 2025 10:00
last Event
24 Oct 2025 05:28
Ticket TCK-314
Client / account: Kagiso Dlamini · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 22 Oct 2025 10:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1613View raw event fields
Event Id
E1613
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-22T10:00:00.059644Z
Category
Blocked drain / plumbing blockage
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3780.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1613
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 22 Oct 2025 11:03
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1614View raw event fields
Event Id
E1614
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-22T11:03:00.059681Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
28277.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1614
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 22 Oct 2025 18:54
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1615View raw event fields
Event Id
E1615
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-22T18:54:17.059718Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11060.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1615
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 22 Oct 2025 21:58
Activity Remote Resolution Failed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1616View raw event fields
Event Id
E1616
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-10-22T21:58:37.059755Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35635.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1616
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 23 Oct 2025 07:52
Activity On-Site Visit Scheduled
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1617View raw event fields
Event Id
E1617
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-10-23T07:52:32.059792Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
67511.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1617
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 24 Oct 2025 02:37
Activity Technician Dispatched
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1618View raw event fields
Event Id
E1618
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-10-24T02:37:43.059829Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6480.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1618
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 24 Oct 2025 04:25
Activity On-Site Visit Completed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1619View raw event fields
Event Id
E1619
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-10-24T04:25:43.059866Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1619
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 8
Date / time 24 Oct 2025 05:02
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1620View raw event fields
Event Id
E1620
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-24T05:02:43.059903Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1620
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 9
Date / time 24 Oct 2025 05:28
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1621View raw event fields
Event Id
E1621
Ticket Id
TCK-314
Client Id
CLIENT-58
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-24T05:28:43.059940Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1621
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kagiso Dlamini
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Paul Bell
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3)
Area / town
Gordon's Bay
First Event
21 Nov 2025 14:00
last Event
25 Nov 2025 04:51
Ticket TCK-315
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 21 Nov 2025 14:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1622View raw event fields
Event Id
E1622
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-11-21T14:00:00.059977Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1622
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 21 Nov 2025 14:44
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1623View raw event fields
Event Id
E1623
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-11-21T14:44:00.060014Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
63011.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1623
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 22 Nov 2025 08:14
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1624View raw event fields
Event Id
E1624
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-11-22T08:14:11.060051Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
59542.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1624
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 23 Nov 2025 00:46
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1625View raw event fields
Event Id
E1625
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-11-23T00:46:33.060088Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
35532.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1625
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 23 Nov 2025 10:38
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1626View raw event fields
Event Id
E1626
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
AGENT-2
Activity
Ticket Forwarded
Event Time
2025-11-23T10:38:45.060125Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
bounced_back
Activity Duration Seconds
150872.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1626
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 25 Nov 2025 04:33
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1627View raw event fields
Event Id
E1627
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-11-25T04:33:17.060162Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1080.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1627
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 25 Nov 2025 04:51
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1628View raw event fields
Event Id
E1628
Ticket Id
TCK-315
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-11-25T04:51:17.060199Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1628
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Pretorius
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Somerset West
First Event
09 Oct 2025 03:00
last Event
09 Oct 2025 08:05
Ticket TCK-316
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Oct 2025 03:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1629View raw event fields
Event Id
E1629
Ticket Id
TCK-316
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-10-09T03:00:00.060236Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2220.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1629
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 09 Oct 2025 03:37
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1630View raw event fields
Event Id
E1630
Ticket Id
TCK-316
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-10-09T03:37:00.060273Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
11255.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1630
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 09 Oct 2025 06:44
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1631View raw event fields
Event Id
E1631
Ticket Id
TCK-316
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-10-09T06:44:35.060310Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3265.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1631
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 09 Oct 2025 07:39
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1632View raw event fields
Event Id
E1632
Ticket Id
TCK-316
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-10-09T07:39:00.060347Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1560.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1632
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 09 Oct 2025 08:05
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1633View raw event fields
Event Id
E1633
Ticket Id
TCK-316
Client Id
CLIENT-21
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-10-09T08:05:00.060384Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1633
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Nomvula Mokoena
Record
Client / account
Paul Bell
Staff person
Nomvula Mokoena (AGENT-2), Lindiwe Zulu (AGENT-3), Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
10 Feb 2025 22:00
last Event
15 Feb 2025 15:49
Ticket TCK-317
Client / account: Paul Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 10 Feb 2025 22:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1634View raw event fields
Event Id
E1634
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-10T22:00:00.060421Z
Category
Prepaid meter token issue
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2160.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1634
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 10 Feb 2025 22:36
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1635View raw event fields
Event Id
E1635
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-10T22:36:00.060458Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
15289.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1635
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 11 Feb 2025 02:50
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1636View raw event fields
Event Id
E1636
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-11T02:50:49.060495Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
52757.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1636
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 11 Feb 2025 17:30
Activity Ticket Forwarded
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1637View raw event fields
Event Id
E1637
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-2
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-11T17:30:06.060532Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18067.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1637
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 11 Feb 2025 22:31
Activity Ticket Forwarded
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1638View raw event fields
Event Id
E1638
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-3
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-11T22:31:13.060569Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
320975.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1638
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Lindiwe Zulu
Sequence 6
Date / time 15 Feb 2025 15:40
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1639View raw event fields
Event Id
E1639
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-15T15:40:48.060606Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
540.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1639
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 7
Date / time 15 Feb 2025 15:49
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1640View raw event fields
Event Id
E1640
Ticket Id
TCK-317
Client Id
CLIENT-18
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-15T15:49:48.060643Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
1
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1640
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Paul Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Kate Hughes
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4), Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
19 Feb 2025 22:00
last Event
20 Feb 2025 10:51
Ticket TCK-318
Client / account: Kate Hughes · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Feb 2025 22:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1641View raw event fields
Event Id
E1641
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-19T22:00:00.060680Z
Category
Intermittent power dropping
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4140.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1641
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 19 Feb 2025 23:09
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1642View raw event fields
Event Id
E1642
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-19T23:09:00.060717Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8246.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1642
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 20 Feb 2025 01:26
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1643View raw event fields
Event Id
E1643
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-20T01:26:26.060754Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8155.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1643
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 20 Feb 2025 03:42
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1644View raw event fields
Event Id
E1644
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-02-20T03:42:21.060791Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6064.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1644
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 20 Feb 2025 05:23
Activity Ticket Forwarded
Agent Nomvula Sithole (AGENT-4)
Event ID
E1645View raw event fields
Event Id
E1645
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-4
To Agent Id
AGENT-3
Activity
Ticket Forwarded
Event Time
2025-02-20T05:23:25.060828Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18243.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1645
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 20 Feb 2025 10:27
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1646View raw event fields
Event Id
E1646
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-20T10:27:28.060865Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1440.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1646
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 7
Date / time 20 Feb 2025 10:51
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1647View raw event fields
Event Id
E1647
Ticket Id
TCK-318
Client Id
CLIENT-15
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-20T10:51:28.060902Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
3
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1647
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Kate Hughes
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Stefan Joubert
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
08 Jul 2025 18:00
last Event
09 Jul 2025 00:57
Ticket TCK-319
Client / account: Stefan Joubert · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 08 Jul 2025 18:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1648View raw event fields
Event Id
E1648
Ticket Id
TCK-319
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-08T18:00:00.060939Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1648
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 08 Jul 2025 18:47
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1649View raw event fields
Event Id
E1649
Ticket Id
TCK-319
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-08T18:47:00.060976Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1856.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1649
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 08 Jul 2025 19:17
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1650View raw event fields
Event Id
E1650
Ticket Id
TCK-319
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-08T19:17:56.061013Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
18647.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1650
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 09 Jul 2025 00:28
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1651View raw event fields
Event Id
E1651
Ticket Id
TCK-319
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-09T00:28:43.061050Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1740.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1651
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 09 Jul 2025 00:57
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1652View raw event fields
Event Id
E1652
Ticket Id
TCK-319
Client Id
CLIENT-64
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-09T00:57:43.061087Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1652
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Stefan Joubert
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Record
Client / account
Palesa Nkosi
Staff person
Michael Turner (AGENT-1), Nomvula Sithole (AGENT-4)
Area / town
Strand
First Event
30 Mar 2025 05:00
last Event
30 Mar 2025 11:37
Ticket TCK-320
Client / account: Palesa Nkosi · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 30 Mar 2025 05:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1653View raw event fields
Event Id
E1653
Ticket Id
TCK-320
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-03-30T05:00:00.061124Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3360.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1653
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 2
Date / time 30 Mar 2025 05:56
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1654View raw event fields
Event Id
E1654
Ticket Id
TCK-320
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-03-30T05:56:00.061161Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5028.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1654
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 3
Date / time 30 Mar 2025 07:19
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1655View raw event fields
Event Id
E1655
Ticket Id
TCK-320
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-03-30T07:19:48.061198Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
5308.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1655
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 4
Date / time 30 Mar 2025 08:48
Activity Ticket Forwarded
Agent Michael Turner (AGENT-1)
Event ID
E1656View raw event fields
Event Id
E1656
Ticket Id
TCK-320
Client Id
CLIENT-47
Agent Id
AGENT-1
To Agent Id
AGENT-4
Activity
Ticket Forwarded
Event Time
2025-03-30T08:48:16.061235Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8816.000037
Effort Seconds
480.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1656
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Michael Turner
Sequence 5
Date / time 30 Mar 2025 11:15
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1657View raw event fields
Event Id
E1657
Ticket Id
TCK-320
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-03-30T11:15:12.061272Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1320.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1657
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Sequence 6
Date / time 30 Mar 2025 11:37
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1658View raw event fields
Event Id
E1658
Ticket Id
TCK-320
Client Id
CLIENT-47
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-03-30T11:37:12.061309Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
2
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1658
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Palesa Nkosi
Client Town
Strand
Agent Name
Nomvula Sithole
Record
Client / account
Peter Taylor
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
24 Dec 2025 17:00
last Event
24 Dec 2025 19:28
Ticket TCK-321
Client / account: Peter Taylor · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 24 Dec 2025 17:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1659View raw event fields
Event Id
E1659
Ticket Id
TCK-321
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-24T17:00:00.061346Z
Category
Wi-Fi/router not working
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1659
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 24 Dec 2025 17:16
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1660View raw event fields
Event Id
E1660
Ticket Id
TCK-321
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-24T17:16:00.061383Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7970.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1660
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 24 Dec 2025 19:28
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1661View raw event fields
Event Id
E1661
Ticket Id
TCK-321
Client Id
CLIENT-54
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-24T19:28:50.061420Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1661
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Peter Taylor
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Sipho Radebe
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Gordon's Bay
First Event
13 Jan 2025 23:00
last Event
14 Jan 2025 04:19
Ticket TCK-322
Client / account: Sipho Radebe · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 13 Jan 2025 23:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1662View raw event fields
Event Id
E1662
Ticket Id
TCK-322
Client Id
CLIENT-6
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-01-13T23:00:00.061457Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3960.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1662
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 2
Date / time 14 Jan 2025 00:06
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1663View raw event fields
Event Id
E1663
Ticket Id
TCK-322
Client Id
CLIENT-6
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-01-14T00:06:00.061494Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6900.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1663
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 3
Date / time 14 Jan 2025 02:01
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1664View raw event fields
Event Id
E1664
Ticket Id
TCK-322
Client Id
CLIENT-6
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-01-14T02:01:00.061531Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7317.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1664
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 4
Date / time 14 Jan 2025 04:02
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1665View raw event fields
Event Id
E1665
Ticket Id
TCK-322
Client Id
CLIENT-6
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-01-14T04:02:57.061568Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1665
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Sequence 5
Date / time 14 Jan 2025 04:19
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1666View raw event fields
Event Id
E1666
Ticket Id
TCK-322
Client Id
CLIENT-6
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-01-14T04:19:57.061605Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1666
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Sipho Radebe
Client Town
Gordon's Bay
Agent Name
Nomvula Sithole
Record
Client / account
Mark Turner
Staff person
Lindiwe Zulu (AGENT-3)
Area / town
Strand
First Event
09 Aug 2025 09:00
last Event
09 Aug 2025 16:58
Ticket TCK-323
Client / account: Mark Turner · Strand
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Aug 2025 09:00
Activity Ticket Created
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1667View raw event fields
Event Id
E1667
Ticket Id
TCK-323
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Created
Event Time
2025-08-09T09:00:00.061642Z
Category
Alarm system false triggering
Tier
2
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1667
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 2
Date / time 09 Aug 2025 09:28
Activity Ticket Assigned
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1668View raw event fields
Event Id
E1668
Ticket Id
TCK-323
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-08-09T09:28:00.061679Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1139.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1668
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 3
Date / time 09 Aug 2025 09:46
Activity First Response Sent
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1669View raw event fields
Event Id
E1669
Ticket Id
TCK-323
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
First Response Sent
Event Time
2025-08-09T09:46:59.061716Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
24252.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1669
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 4
Date / time 09 Aug 2025 16:31
Activity Ticket Resolved
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1670View raw event fields
Event Id
E1670
Ticket Id
TCK-323
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-08-09T16:31:11.061753Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1620.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1670
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Sequence 5
Date / time 09 Aug 2025 16:58
Activity Ticket Closed
Agent Lindiwe Zulu (AGENT-3)
Event ID
E1671View raw event fields
Event Id
E1671
Ticket Id
TCK-323
Client Id
CLIENT-55
Agent Id
AGENT-3
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-08-09T16:58:11.061790Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1671
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Mark Turner
Client Town
Strand
Agent Name
Lindiwe Zulu
Record
Client / account
Rentia Pretorius
Staff person
Annelize van der Merwe (AGENT-5)
Area / town
Somerset West
First Event
09 Sep 2025 00:00
last Event
09 Sep 2025 12:46
Ticket TCK-324
Client / account: Rentia Pretorius · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Sep 2025 00:00
Activity Ticket Created
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1672View raw event fields
Event Id
E1672
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Created
Event Time
2025-09-09T00:00:00.061827Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1672
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 2
Date / time 09 Sep 2025 01:10
Activity Ticket Assigned
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1673View raw event fields
Event Id
E1673
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-09-09T01:10:00.061864Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6466.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1673
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 3
Date / time 09 Sep 2025 02:57
Activity First Response Sent
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1674View raw event fields
Event Id
E1674
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
First Response Sent
Event Time
2025-09-09T02:57:46.061901Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1674
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 4
Date / time 09 Sep 2025 04:14
Activity Remote Resolution Failed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1675View raw event fields
Event Id
E1675
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-09-09T04:14:26.061938Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
9130.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1675
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 5
Date / time 09 Sep 2025 06:46
Activity On-Site Visit Scheduled
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1676View raw event fields
Event Id
E1676
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-09-09T06:46:36.061975Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
16482.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1676
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 6
Date / time 09 Sep 2025 11:21
Activity Technician Dispatched
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1677View raw event fields
Event Id
E1677
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-09-09T11:21:18.062012Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3420.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1677
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 7
Date / time 09 Sep 2025 12:18
Activity On-Site Visit Completed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1678View raw event fields
Event Id
E1678
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-09-09T12:18:18.062049Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
100
Note
-
Activity Duration Seconds
1260.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1678
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 8
Date / time 09 Sep 2025 12:39
Activity Ticket Resolved
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1679View raw event fields
Event Id
E1679
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-09-09T12:39:18.062086Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
420.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1679
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Sequence 9
Date / time 09 Sep 2025 12:46
Activity Ticket Closed
Agent Annelize van der Merwe (AGENT-5)
Event ID
E1680View raw event fields
Event Id
E1680
Ticket Id
TCK-324
Client Id
CLIENT-21
Agent Id
AGENT-5
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-09-09T12:46:18.062123Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1680
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Rentia Pretorius
Client Town
Somerset West
Agent Name
Annelize van der Merwe
Record
Client / account
Simon Bell
Staff person
Nomvula Mokoena (AGENT-2)
Area / town
Gordon's Bay
First Event
09 Jul 2025 21:00
last Event
10 Jul 2025 08:48
Ticket TCK-325
Client / account: Simon Bell · Gordon's Bay
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 09 Jul 2025 21:00
Activity Ticket Created
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1681View raw event fields
Event Id
E1681
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Created
Event Time
2025-07-09T21:00:00.062160Z
Category
No power to entire property
Tier
3
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2820.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1681
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 2
Date / time 09 Jul 2025 21:47
Activity Ticket Assigned
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1682View raw event fields
Event Id
E1682
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-07-09T21:47:00.062197Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6483.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1682
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 3
Date / time 09 Jul 2025 23:35
Activity First Response Sent
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1683View raw event fields
Event Id
E1683
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
First Response Sent
Event Time
2025-07-09T23:35:03.062234Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
6031.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1683
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 4
Date / time 10 Jul 2025 01:15
Activity Remote Resolution Failed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1684View raw event fields
Event Id
E1684
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Remote Resolution Failed
Event Time
2025-07-10T01:15:34.062271Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
12793.000037
Effort Seconds
1080.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1684
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 5
Date / time 10 Jul 2025 04:48
Activity On-Site Visit Scheduled
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1685View raw event fields
Event Id
E1685
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Scheduled
Event Time
2025-07-10T04:48:47.062308Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
8061.000037
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1685
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 6
Date / time 10 Jul 2025 07:03
Activity Technician Dispatched
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1686View raw event fields
Event Id
E1686
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Technician Dispatched
Event Time
2025-07-10T07:03:08.062345Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
3600.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1686
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 7
Date / time 10 Jul 2025 08:03
Activity On-Site Visit Completed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1687View raw event fields
Event Id
E1687
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
On-Site Visit Completed
Event Time
2025-07-10T08:03:08.062382Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
250
Note
-
Activity Duration Seconds
1020.000037
Effort Seconds
2700.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1687
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 8
Date / time 10 Jul 2025 08:20
Activity Ticket Resolved
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1688View raw event fields
Event Id
E1688
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-07-10T08:20:08.062419Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1680.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1688
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Sequence 9
Date / time 10 Jul 2025 08:48
Activity Ticket Closed
Agent Nomvula Mokoena (AGENT-2)
Event ID
E1689View raw event fields
Event Id
E1689
Ticket Id
TCK-325
Client Id
CLIENT-22
Agent Id
AGENT-2
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-07-10T08:48:08.062456Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1689
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Bell
Client Town
Gordon's Bay
Agent Name
Nomvula Mokoena
Record
Client / account
Simon Clarke
Staff person
Michael Turner (AGENT-1)
Area / town
Somerset West
First Event
20 Feb 2025 19:00
last Event
21 Feb 2025 01:47
Ticket TCK-326
Client / account: Simon Clarke · Somerset West
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 20 Feb 2025 19:00
Activity Ticket Created
Agent Michael Turner (AGENT-1)
Event ID
E1690View raw event fields
Event Id
E1690
Ticket Id
TCK-326
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Created
Event Time
2025-02-20T19:00:00.062493Z
Category
Smart home device not connecting
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
2640.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1690
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 2
Date / time 20 Feb 2025 19:44
Activity Ticket Assigned
Agent Michael Turner (AGENT-1)
Event ID
E1691View raw event fields
Event Id
E1691
Ticket Id
TCK-326
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-02-20T19:44:00.062530Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
7611.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1691
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 3
Date / time 20 Feb 2025 21:50
Activity First Response Sent
Agent Michael Turner (AGENT-1)
Event ID
E1692View raw event fields
Event Id
E1692
Ticket Id
TCK-326
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
First Response Sent
Event Time
2025-02-20T21:50:51.062567Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
13232.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1692
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 4
Date / time 21 Feb 2025 01:31
Activity Ticket Resolved
Agent Michael Turner (AGENT-1)
Event ID
E1693View raw event fields
Event Id
E1693
Ticket Id
TCK-326
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-02-21T01:31:23.062604Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
960.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1693
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Sequence 5
Date / time 21 Feb 2025 01:47
Activity Ticket Closed
Agent Michael Turner (AGENT-1)
Event ID
E1694View raw event fields
Event Id
E1694
Ticket Id
TCK-326
Client Id
CLIENT-25
Agent Id
AGENT-1
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-02-21T01:47:23.062641Z
Category
-
Tier
-
Sla Breached
0
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1694
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Simon Clarke
Client Town
Somerset West
Agent Name
Michael Turner
Record
Client / account
Zanele Khumalo
Staff person
Nomvula Sithole (AGENT-4)
Area / town
Stellenbosch
First Event
19 Dec 2025 06:00
last Event
19 Dec 2025 19:38
Ticket TCK-327
Client / account: Zanele Khumalo · Stellenbosch
Exact event sequence, ordered from first to last.
#
Date / time
Activity
Staff
Event ID
Sequence 1
Date / time 19 Dec 2025 06:00
Activity Ticket Created
Agent Nomvula Sithole (AGENT-4)
Event ID
E1695View raw event fields
Event Id
E1695
Ticket Id
TCK-327
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Created
Event Time
2025-12-19T06:00:00.062678Z
Category
Billing/account query
Tier
1
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
4200.000037
Effort Seconds
180.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1695
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 2
Date / time 19 Dec 2025 07:10
Activity Ticket Assigned
Agent Nomvula Sithole (AGENT-4)
Event ID
E1696View raw event fields
Event Id
E1696
Ticket Id
TCK-327
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Assigned
Event Time
2025-12-19T07:10:00.062715Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
17068.000037
Effort Seconds
240.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1696
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 3
Date / time 19 Dec 2025 11:54
Activity First Response Sent
Agent Nomvula Sithole (AGENT-4)
Event ID
E1697View raw event fields
Event Id
E1697
Ticket Id
TCK-327
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
First Response Sent
Event Time
2025-12-19T11:54:28.062752Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
26045.000037
Effort Seconds
600.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1697
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 4
Date / time 19 Dec 2025 19:08
Activity Ticket Resolved
Agent Nomvula Sithole (AGENT-4)
Event ID
E1698View raw event fields
Event Id
E1698
Ticket Id
TCK-327
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Resolved
Event Time
2025-12-19T19:08:33.062789Z
Category
-
Tier
-
Sla Breached
-
Bottleneck
-
Handled By Count
-
Travel Cost Zar
-
Note
-
Activity Duration Seconds
1800.000037
Effort Seconds
1200.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1698
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole
Sequence 5
Date / time 19 Dec 2025 19:38
Activity Ticket Closed
Agent Nomvula Sithole (AGENT-4)
Event ID
E1699View raw event fields
Event Id
E1699
Ticket Id
TCK-327
Client Id
CLIENT-56
Agent Id
AGENT-4
To Agent Id
-
Activity
Ticket Closed
Event Time
2025-12-19T19:38:33.062826Z
Category
-
Tier
-
Sla Breached
1
Bottleneck
0
Handled By Count
1
Travel Cost Zar
-
Note
-
Activity Duration Seconds
-
Effort Seconds
300.000000
Effort Method
synthetic_activity_standard
Effort Is Estimated
1
Source System
axara_handy_man_raw
Source Record Id
E1699
Simulation Run Id
demo_enrichment_v1
Crm Tickets Uid
-
Crm Tickets Subject
-
Crm Tickets Status
-
Client Name
Zanele Khumalo
Client Town
Stellenbosch
Agent Name
Nomvula Sithole